607 Partnership Coordinator jobs in South Africa
Lead: Strategic Partnerships
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Allan & Gill Gray Philanthropies South Africa (AGGP_SA) is committed to strengthening entrepreneurship ecosystems to enable sustainable, high-impact ventures that drive job creation and economic growth. The Lead: Strategic Partnerships & Orchestration will play a pivotal role in executing AGGP_SA's partnership strategy by designing, implementing, and institutionalising frameworks that unlock resources, expand reach, and amplify impact. This role requires a systems thinker with exceptional relationship management skills who can map, match, and mobilise ecosystem partners for transformative outcomes.
Objectives of RoleSTRATEGIC PARTNERSHIPS & ECOSYSTEM ORCHESTRATION
- Execute AGGP_SA's strategic partnerships engagement model.
- Identify, vet, and maintain a sustainable network of ecosystem partners across government, funders, investors, philanthropies, and entrepreneurial support organisations.
- Facilitate collaboration platforms that convene multi-stakeholder efforts and drive ecosystem-wide entrepreneurship development.
- Broker co-investments, joint ventures, and scaling partnerships that expand AGGP_SA's reach and impact.
GOVERNANCE & FRAMEWORKS
- Develop and embed AGGP_SA's partnership frameworks, protocols, and SOPs.
- Manage strategic partnership risk through a risk register and mitigation plans.
- Ensure consistency, quality, and alignment of partnerships with AGGP_SA's vision, strategy, and Theory of Change.
PERFORMANCE & REPORTING
- Monitor and report on the performance and value contribution of individual partnerships and the overall portfolio.
- Track emerging trends, opportunities, and gaps in the entrepreneurship ecosystem.
- Collaborate with Strategy & Performance to measure partnership impact against AGGP_SA goals.
FINANCIAL MANAGEMENT
- In collaboration with Head of Ecosystem Enablement, develop and manage the annual partnership budget.
- Drive financial discipline and accountability.
- Achieve annual co-resourcing targets
KEY PERFORMANCE INDICATORS (KPIs)
- Partnership Value Creation
- Ecosystem Orchestration
- Governance & Risk Management
- Performance & Impact Measurement
- Financial Stewardship
- Masters or appropriate Post Graduate qualification in Development Studies, Economics, Public Policy, Business or related field.
- Minimum 7–10 years' experience in partnership development, ecosystem building, or strategic stakeholder management.
- Proven track record in establishing partnerships across sectors, leading collaborations and managing multi-stakeholder relationships .
- Experience in governance, risk management, and partnership performance measurement.
- Strategic systems thinking with deep understanding of the entrepreneurship ecosystem.
- Strong convening, negotiation, and relationship management skills.
- Governance, risk management, and financial acumen.
- Proven ability to design and manage multi-stakeholder collaborations.
- Strong analytical, reporting, and communication skills.
Product Manager: Strategic Partnerships
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At
X, bigly labs
, we're Dis-Chem's high-performance innovation hub, where bold ideas meet data, design, and radical customer focus. Our mission is simple:
power the future of healthcare
by lowering costs, improving outcomes, and unlocking new possibilities. We're driven by one big question:
How do we use data + technology today to create healthier lives tomorrow?
Here, we don't just imagine the future,
we build it
. From cutting-edge digital solutions to smarter, patient-focused experiences, we're reimagining health tech to make breakthroughs possible.
Welcome to
X, bigly labs.
This is healthcare, reimagined.
About The Role
At X, bigly labs, strategic partnerships are more than commercial deals – they're ecosystem enablers that unlock new value for our customers and business. As our Strategic Partnerships Product Manager, you'll lead the development and execution of partnership-led initiatives that extend the reach and impact of our loyalty programme and beyond. You'll operate at the intersection of strategy, product, and collaboration – translating partner opportunities into scalable, customer-centric solutions.
what We're Looking For
- Proven experience as a Product Owner or Product Manager in partnerships, loyalty, or ecosystem strategy
- Strong understanding of agile methodologies and backlog management tools (e.g., Jira, Miro)
- Experience working with cross-functional teams and external partners
- Strategic mindset with the ability to balance innovation and execution
- Excellent communication and stakeholder management skills
what You Will Be Doing
Partnership Strategy & Product Leadership
- Define and own the strategic roadmap for partnership-led products and integrations
- Translate business goals and partner opportunities into product features and delivery plans
- Prioritise backlog items that drive ecosystem expansion, customer value, and commercial impact
Ecosystem Development & Activation
- Identify and onboard partners across health, wellness, retail, and digital verticals
- Develop frameworks for partner engagement, onboarding, and lifecycle management
- Lead co-creation of campaigns, offers, and experiences with strategic partners
Cross-Functional Collaboration
- Work closely with marketing, legal, digital, and data teams to activate and integrate partner initiatives
- Ensure seamless execution across channels – app, web, in-store, and third-party platforms
- Align partnership delivery with loyalty, CRM, and go-to-market timelines
Performance & Compliance Oversight
- Monitor partner performance using KPIs such as activation rate, ROI, and customer engagement
- Ensure compliance with legal, regulatory, and brand standards
- Use data and insights to optimise partner impact and inform roadmap decisions
WHY THIS ROLE MATTERS?
You'll be the commercial architect behind our loyalty and partnership ecosystem – ensuring every initiative is financially sound, strategically aligned, and customer-focused. From fuel boosters to financial integrations, your work will shape how loyalty delivers value at scale.
Our values aren't just ideals, they're the through-lines in how we think, build, and make decisions that impact real lives. From bold experimentation in digital solutions to platforms built on integrity, we're shaping a culture designed for
progress that lasts
. It's a culture that
designs for the future
, asks better questions, and answers them with care, urgency, and systems that scale.
Think you've got the energy, the curiosity, and the guts? Stay close
b
igly things are ahead.
Strategic Partnerships for Wealth Management Industry
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Role Description
This is a full-time remote role for Strategic Partnerships in the Wealth Management industry. The individual will be responsible for developing and managing strategic relationships with financial advisors, clients, and partners in the wealth management sector. Day-to-day tasks include creating partnership strategies, identifying growth opportunities, conducting market analysis, and collaborating with internal teams to deliver impactful solutions. The focus will be on enhancing investment management offerings and driving business growth.
Qualifications
- Financial Planning and Finance skills
- Investment Management and Investments experience
- Knowledge of Insurance and related products
- Excellent communication and relationship-building skills
- Ability to work independently and remotely
- Bachelor's degree in Finance, Business, Economics, or a related field
- Experience in the education sector or impact investing is a plus
director: advancement, commercialisation and strategic partnerships
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Department
University of Venda -> Vice Chancellor and Principal -> Chief Financial Office
Job Title
DIRECTOR: ADVANCEMENT, COMMERCIALISATION AND STRATEGIC PARTNERSHIPS
Post Level
Grade 5
Job Type
Support - Univen Funded
Closing Date
10/10/2025
Job Requirements
Requirements:
- Master's Degree in Business, Marketing, Finance, Innovation Management, or a related field coupled with at least eight years of relevant senior leadership experience, with a track record in:
- Commercialising non-academic institutional assets
- Designing and implementing sustainability strategies in complex organisations
- Leading high-impact fundraising campaigns
- Securing high-value partnerships and stakeholder buy-in
Duties:
- Design and implement strategic initiatives for institutional development and fundraising, aligned with the University's core priorities.
- Establish, expand, and sustain strategic partnerships and networks to support the University's advancement and fundraising objectives.
- Champion donor stewardship efforts to foster meaningful engagement and encourage philanthropic contributions.
- Build and nurture collaborative relationships with Faculties, Departments, and University entities to enhance the visibility and appeal of their work to prospective donors.
- Lead the development and submission of proposals aimed at securing major gift donations for the University.
Direct alumni relations to strengthen alumni affinity, and promote giving, sponsorships, and donations—both directly and through alumni-led initiatives.
Design and implement strategic initiatives for institutional development and fundraising, aligned with the University's core priorities.
- Establish, expand, and sustain strategic partnerships and networks to support the University's advancement and fundraising objectives.
- Champion donor stewardship efforts to foster meaningful engagement and encourage philanthropic contributions.
- Build and nurture collaborative relationships with Faculties, Departments, and University entities to enhance the visibility and appeal of their work to prospective donors.
- Lead the development and submission of proposals aimed at securing major gift donations for the University.
- Direct alumni relations to strengthen alumni affinity, and promote giving, sponsorships, and donations—both directly and through alumni-led initiatives.
Relationship Management
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We are seeking a proactive and client-focused Customer Service / Client Relationship Executive to join our client's dynamic team. This role is ideal for a candidate with strong communication skills and experience in customer engagement, account growth, and product support within the ICT and Office Automation industries.
The successful candidate will be responsible for nurturing client relationships after the initial sale, ensuring customer satisfaction, identifying upselling opportunities, and providing product training where required with a big focus on Microsoft 365 products. This role requires a balance of service excellence and commercial awareness, with the aim of driving long-term value within existing accounts.
Key Responsibilities
Client Relationship Management
- Build and maintain strong, trust-based relationships with clients after products and solutions have been sold.
- Conduct regular client visits to provide support, review satisfaction levels, and ensure continued service excellence.
- Act as the main point of contact for all customer queries, resolving concerns promptly and professionally.
Upselling and Account Growth
- Identify opportunities for upselling and cross-selling within existing accounts by understanding client needs and usage.
- Present additional solutions and services that add value to the client's business.
- Work with the sales team to align upselling opportunities with overall business growth strategies.
Customer Support and Training
- Provide training and demonstrations to clients on products and solutions purchased.
- Ensure clients fully understand the functionality, benefits, and best practices of the products in use.
- Monitor client usage and feedback to recommend improvements or upgrades.
Administration and Reporting
- Maintain accurate records of client interactions, visits, and service requirements in the CRM system.
- Prepare reports on client satisfaction, account activity, and upselling opportunities.
- Ensure service-level agreements (SLAs) are monitored and upheld.
Requirements
Experience
- Minimum 2 years' experience in customer service, account management, or internal sales (preferably within ICT, telecoms, or office automation).
- Proven track record of maintaining strong client relationships and identifying upselling opportunities.
- Experience in delivering product training or demonstrations advantageous.
- Proficiency in CRM systems and strong knowledge of Microsoft 365.
Skills and Competencies
- Excellent communication, presentation, and relationship-building skills.
- Customer-centric mindset with the ability to balance service with commercial goals.
- Strong problem-solving abilities and a proactive approach to client engagement.
- Organized and detail-oriented, with the ability to manage multiple client accounts.
Personal Attributes
- Professional, approachable, and service-driven.
- Self-motivated, with the ability to work independently and as part of a team.
- Goal-oriented with a passion for ensuring client satisfaction and account growth.
Head: Client Relationship Management
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1. PRINCIPAL OBJECTIVE OF POSITION
To lead and effectively manage the Client Relationship Management (CRM) team by providing strategic direction and operational strategies to ensure that Tshikululu is managing, retaining and growing client relationships successfully. This will be achieved through managing the CRM team to implement effective client management/retention strategies which will ensure that high quality services and effective social investment strategies are delivered to Tshikululu's clients.
2. KEY PERFORMANCE AREAS, ACTIVITIES AND INDICATORS
Key Performance Areas / Outputs
Activities
1. Client Relationship Management (CRM) Strategy and Implementation
· Approved CRM Strategy and Implementation Plan with activities, milestones and anticipated outcomes in respect of income and the organisational strategy
· Achievement of annual growth targets in the current client portfolio
· Develop Tshikululu's CRM strategy and implementation plan which aligns to Tshikululu's strategy for approval annually.
· Identify and resolve challenges that impact on the successful implementation of the CRM Strategy.
· Manage the implementation of Tshikululu's strategic objectives which relate to client management according to the company's Balance Scorecard.
· Track the implementation of the CRM strategy and produce reports on the progress of targets, reviewing and updating the CRM Strategy where necessary to align to the organisational strategy.
· Provide input into the organisational strategy to identify opportunities for growth, competitor analysis and market trends.
2. Client Relationship Management
· A consistent client management process resulting in high client satisfaction and retention
· Develop, implement and continue to evolve a client retention strategy/process for the CRM team.
· Work collaboratively with the management team to plan effective resourcing per client.
· Manage that CRMs have a deep understanding of their client's business and social investment strategic objectives by managing client engagement, strategy participation and developing and reviewing all client strategies annually.
· Manage the allocation of CRMs across the client portfolio to ensure that each client is effectively managed.
· Manage the end-to-end client management process by implementing processes, policies and procedures which ensure the management of the effective delivery of client SLAs.
· Manage that SLAs are defined according to the Tshikululu procedure and standard and that the SLA's are delivered and complied with as per defined standards and deadlines.
· Evaluate key portfolio relationships and engage with senior stakeholders and strategic clients by attending meetings, representing Tshikululu, supporting delivery of client objectives and resolving client queries and issues within SLA and as required.
· Manage the measurement of client satisfaction across Tshikululu's client portfolio through the client satisfaction survey. Implement enhancements to client management strategies based on the insights from the client satisfaction survey.
3. Client SI Management
· High quality deliverables to clients through planning, strategic direction and feedback by the CRM team
· Effective collaboration with SI team
· Oversee the development of specific client strategies by ensuring Client Relationship Managers are facilitating and participating in strategy development meetings with relevant social investment specialists, engaging with clients on their needs, and reviewing strategies (from the SI team) that align with client needs and sector opportunities in accordance with the client's SLA.
· Manage the implementation of the approved strategies by allocating to Client Relationship Managers, defining implementation measures and objectives, setting deadlines and tracking progress monthly.
· Manage the CRM team to work with the monitoring and evaluation team to ensure that every client has an M&E framework implemented and that impact is reported on annually.
· Lead the identification and resolution of challenges that impact on the ability for client strategies and deliverables to be delivered, when required.
· Ensure that strategy successes and failures are discussed, evaluated and lessons learnt are shared to improve good practice within team. This is achieved by developing and implementing frameworks, coordinating information sharing and tracking implementation of improvements quarterly.
· Manage the integration of Tshikululu Industry leadership and innovation into client strategies and engagements wherein the Client Relationship Managers apply good practise, source latest information and apply insights and learning from previous experience to deliver industry leading strategies on an ongoing basis.
· Develop and maintain a deep expertise in social investment to provide value and insights to clients by attending training, engaging in industry debate and discussion, attending and participating in conferences monthly and annually.
4. Client Management Operations
· Effective working relationships between the CRM team and all other teams in the business
· Standardised approach to client management which ensures consistent and excellent client delivery
· Build a mutually beneficial and effective working relationship with the Social Impact team, Finance and Business Development teams to ensure that the Client Relationship Managers can continuously deliver high value social investment to clients.
· Develop standardised approaches and processes to ensure effective client management including but not limited to social investment strategy, client management, knowledge sharing and financial reporting on clients.
· Manage the review of all clients for compliance to all relevant legislation annually by creating tracking tools, managing implementation, utilisation, and reporting.
5. Reporting
· Timeous and accurate reporting
· Track and report on SLA and investment delivery by collecting information, developing reports and submitting by approved deadlines.
· Track, monitor and manage the profitability of Tshikululu's portfolio of clients.
· Track and monitor the contribution of Tshikululu's clients to the 5-year social impact strategy.
· Ensure that reports required from the CRM team Management are accurate, complete and compliant by evaluating the standards, checking reports against standards and addressing issues within SLA.
· Develop and submit departmental reports within deadline.
· Manage the drafting, reviewing and submitting of adhoc reports according to standards and by deadlines.
6. Business Development
· Achievement of development targets
· Achievement of business retention targets
· Assist the Head of Business Development in the business acquisition process by leading development of proposals, implementing costing models, conducting pitches and presentations, addressing any questions and queries, getting SLA signed (when appropriate) and following up until decision is made.
· Identify opportunities, in conjunction with the Client Relationship Managers, to increase Tshikululu services within existing clients. This includes engaging with clients, discussing existing contracts, identifying potential opportunities and initiating discussion on providing additional Tshikululu support.
· Identify opportunities to initiate Tshikululu's Services in new clients by engaging with existing clients and receiving referrals, initiating contact with new clients and initiating discussion on providing Tshikululu support and services.
· Identify opportunities, build relationships and close deals to drive business development targets. Create an environment which promotes service line development which consistently and profitably meets the requirements of Tshikululu's current and future clients.
· Lead the resolution of service issues, building resilient and mutually beneficial relationships and resolving potential customer threats in existing clients.
7. Staff Management and Leadership
· High-performing staff and team
· High quality leadership
· Live the Tshikululu values and lead according to the Tshikululu's Leadership Manifesto to deliver on the strategy.
· Provide strategic insights from a client management perspective to develop and strengthen Tshikululu's strategy.
· Lead, manage, monitor and support the CRM team to achieving high performance through implementing the values, behaviours and performance management system.
· Build and maintain a high performing client management team through effective recruitment, management, career development and succession planning.
· Build a working environment that is conducive to optimal performance and the realisation of Tshikululu's strategy.
· Implement the Tshikululu HR strategy, policies and procedures as required.
· Participate in the Management Committee, ensuring delivery on strategy.
3. ROLE REQUIREMENTS
Qualifications and Experience
· Minimum Honours in Business Administration, Social Science, Commerce or similar (Master's degree would be advantageous).
· Minimum 8 to 10 years' experience developing and implementing operational programmes and solutions in Corporate Social Investment (CSI) and Transformation.
· Minimum 5 years' experience in leading and managing a team.
4. KEY INTERACTIONS / RELATIONSHIPS
Internal stakeholders
Chief Operating Officer
Client Relationship Managers
Executive Committee
Management Committee
Human Capital Management Department
Finance Department
External stakeholders
Clients
Prospective clients
Customer Relationship Management Developer
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Location: Johannesburg
6 months Contract role (renewable)
Customer Relationship Management Developer – Zensar Technologies
We're looking for a
talented CRM Developer
to join our team at Zensar and help us build an intelligent, scalable lead management platform. You'll design smart workflows, streamline integrations, and deliver automation that transforms how we capture, nurture, and convert leads.
Working closely with developers, analysts, and business stakeholders, you'll customize Dynamics 365 Sales & Marketing, connect systems through APIs, and bring data to life with reporting and insights. This is a chance to make a visible impact while working with the latest in the Microsoft ecosystem.
What You'll Do
- Build and enhance lead workflows in
Dynamics 365 Sales & Marketing
. - Automate processes with
Power Automate
and the Power Platform. - Integrate CRM with external tools and platforms.
- Drive data integrity, compliance, and BI reporting.
- Support and enable business teams through documentation and training.
What You Bring
- Hands-on experience with
Dynamics 365 CRM
and the
Power Platform
. - Strong integration skills (REST APIs, Azure Logic Apps, KingswaySoft, etc.).
- Familiarity with JavaScript, C#, or TypeScript for CRM customizations.
- Experience in workflow automation, data migration, and Power BI.
- Excellent communication and problem-solving skills.
Why Zensar?
- Be part of a
digital transformation journey
. - Shape a platform that drives
real business impact
. - Work with a
forward-thinking team
passionate about automation, integration, and customer experience.
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Director Customer Relationship Management
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ABOUT PRIMAL HARVEST
Primal Harvest is a leading holistic wellness brand dedicated to empowering individuals to take charge of their health and well-being through high-quality, natural products. Primal Harvest offers a range of high-quality supplements and wellness products designed to support various health needs, including immunity, gut health, sleep, and joint care.
As a Direct-to-Consumer brand, we pride ourselves on transparency, trust, and creating a dependable wellness foundation for our customers. Primal Harvest was founded in 2018 and is a brand of Prime6 Brands GmbH and Primal Harvest LLC, with two international hubs in Miami, Florida, USA and Cologne, Germany.
Learn more at /
LOCATION:
Remote collaborating across EST & CET
ABOUT THE ROLE
We are looking for a strategic yet hands-on Director of CRM & Retention to own lifecycle marketing and customer loyalty across multiple channels. Reporting to the VP of Marketing and managing an Email Marketing Specialist, this role will be responsible for designing and optimizing CRM campaigns, enhancing the post-purchase journey, and using data-driven insights to deliver impactful segmentation and personalization. The ideal candidate brings deep expertise in CRM, customer engagement, and retention strategies, with proven success in managing tools, leading teams, and leveraging analytics to drive measurable business growth.
WHAT YOU WILL DO
Customer Marketing Strategy:
Lead the planning, development, and execution of CRM campaigns in partnership with the brand team. Manage campaigns across various channels, including email, SMS, push notifications, and in-app messaging to engage and retain customers.
Post-Purchase Consumer Experience:
Collaborate cross-functionally to design and implement a comprehensive post-purchase experience that adds value and enhances customer retention, offering more than just the core product.
Toolset Optimization for Customer Engagement:
Manage and optimize customer engagement tools (e.g., ESP, Referral, Subscription) to drive meaningful customer interactions and results. Ensure the toolset remains competitive and aligned with business goals.
Segmentation Strategy Development and Implementation:
Develop and implement a thoughtful segmentation strategy by identifying key data points and deepening the understanding of customer behavior. Integrate segmentation into CRM efforts to enhance personalization and targeted engagement.
Testing & Analysis for Continuous Improvement:
Conduct tests and analyze the performance of CRM campaigns to continuously optimize tactics. Use data-driven insights to inform strategic decisions and improve the effectiveness of all CRM initiatives.
Own the performance and operational success of CRM channels
by managing their execution, optimization, scalability, testing, and reporting, ensuring they provide a strong foundation for marketing efforts while driving retention, CLV, and business growth.
Develop and implement tactical CRM initiatives
to enhance customer experience across key touchpoints—including email, SMS, Subscription, and e-commerce interactions—focusing on converting prospects, engaging non-subscribers, and retaining subscribers, with an emphasis on channel performance over content or creative direction.
Leverage customer data and insights
to identify opportunities for segmentation, personalization, and targeted interventions, enabling marketing teams to create impactful strategies while maintaining responsibility for channel infrastructure, operational testing, and execution.
Own and optimize the CRM tech stack, touchpoints, and e-commerce customer interactions
by managing relationships with tech partners, leading the discovery and implementation of new tools, and ensuring seamless lifecycle marketing capabilities, retention tools, and operational scalability.
Monitor, analyze, and report on CRM performance metrics,
including testing results, to refine channel operations, uncover actionable opportunities, and improve acquisition, retention, and overall performance from a business perspective.
WHAT YOU BRING
- 7+ years of experience in CRM, retention marketing, or customer lifecycle management within a DTC (Direct-to-Consumer) brand
- Proven track record in multi-channel CRM execution (email, SMS, subscription touchpoints)
- Strong technical acumen with ESPs, cohort building, and data-driven customer segmentation
- Proficiency in Klaviyo and experience with Shopify-based brands
- Excellent analytical skills, with a data-driven approach to testing and optimizing customer retention strategies
- Experience in fast-moving CPG preferred
- Hands-on operator mindset: thrives in a fast-paced, scrappy environment
- Strong collaboration and communication skills across cross-functional, international teams
Relationship Manager: Debtor Management
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*Job Classification
Requisition: *
Title:
Relationship Manager: Debtor Management
Location:
Roodepoort
Closing Date:
10 October 2025
Job Family
Sales And Services
Career Stream
Client Service
Leadership Pipeline
Manager of Self
FAIS Affected
Job Purpose
To sell, service and manage the Nedbank Debtor Management (NDM) Portfolio in line with Nedbank's Relationship Banking Channel strategy and agreed targets. The debtor management suite of products would include Invoice Discounting, Factoring, Cash Solutions/Single Invoice Discounting, Export Factoring and Trade Finance.
*Job Responsibilities *
- Grow the Nedbank Debtor Management book in line with budgets by building and maintaining client relationships
- Source new business by presenting Nedbank Debtor Management product opportunities to clients. (Invoice Discounting; Factoring; Cash Solutions/Single invoice discounting; Export Factoring and Trade Finance)
- Provide product expertise by delivering Nedbank Debtor Management solutions in line with Relationship Banking Channel strategy and budget
- Build and maintain client relationships through the undertaking of independent and dual visits with bankers based on client needs and related situations
- Build relationships with internal/external stakeholders by contributing to structured information sharing meetings
- Identify opportunities by collaborating with Relationship Banking Channel according to strategy
- Manage and monitor onboarding of new clients
- Monitor portfolios in line with credit limits and associated Management Information Systems to ensure that client expectations are met
- Ensure client expectations are met by liaising with regional and product teams. Monitor/manage outputs as per service level agreements to internal and external stakeholders
- Collaboration with operations/audit within Debtor Management
- Address operational and system challenges by managing client relationships and involving internal stakeholders to find solutions and resolve challenges
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned
- Identify training courses and career progression for self through input and feedback from management
- Ensure all personal development plan activities are completed within specified timeframe
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.)
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy)
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Minimum Experience Level
- Minimum 5 years relevant job related experience.
- Banking experience preferable and high level liaison essential
- Sales / Relationship management experience essential
*Technical / Professional Knowledge *
- Business administration and management
- Business terms and definitions
- Change management
- Financial Accounting Principles
- Governance, Risk and Controls
- Principles of project management
- Relevant Nedbank product knowledge
- Relevant regulatory knowledge
- Talent management
- Management information and reporting principles, tools and mechanisms
Behavioural Competencies
- Building Partnerships
- Earning Trust
- Communication
- Customer Focus
- Business Acumen
- Planning and Organizing
Please contact the Nedbank Recruiting Team
Business Development
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Purpose of the Role
The Business Development & Engagement Manager is responsible for identifying, developing, and managing new business opportunities while building strong client relationships in a call center environment. The role focuses on sales growth, stakeholder engagement, and strategic partnerships, ensuring revenue targets are met while enhancing the call center's reputation and market presence.
Key Responsibilities
- Drive new business development by identifying and pursuing sales opportunities in line with company growth objectives.
- Build, manage, and maintain strong relationships with corporate clients, stakeholders, and decision-makers.
- Develop and implement engagement initiatives that promote the call center's services and strengthen client partnerships.
- Collaborate with Operations, Training, HR, and Marketing teams to ensure successful execution of sales and engagement strategies.
- Conduct client meetings, presentations, and contract negotiations to secure new business and strengthen existing accounts.
- Monitor call center sales performance, analyzing pipeline conversion rates, campaign effectiveness, and revenue trends.
- Report regularly to senior management and Exco on business development progress, engagement initiatives, and key development areas.
- Represent the call center at industry events, networking forums, and corporate engagements to enhance brand visibility.
- Identify opportunities for process improvements, partnerships, and value-added services to grow client satisfaction and retention.
Qualifications and Experience
- Bachelor's degree in Business, Marketing, Sales, or related field (preferred).
- 2–5 years' experience in sales, business development, or account management, ideally within a call center/BPO environment.
- Proven track record of achieving and exceeding revenue targets.
- Strong experience in stakeholder engagement and corporate relationship management.
- Knowledge of call center sales processes, lead generation, and client onboarding.
- Excellent communication, presentation, and negotiation skills.
Skills and Competencies
- Sales and business development expertise.
- Strong stakeholder and client relationship management.
- Strategic thinking and execution.
- Call center sales process knowledge.
- Negotiation and closing skills.
- Data-driven decision-making and reporting.
- Cross-functional collaboration.
- Excellent organizational and time management skills.
We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.
Thank you for choosing us as your employer of choice. Please note that only suitably qualified candidates will be considered. If you do not hear from us within 14 working days, please regard your application as unsuccessful. We wish you well in your future endeavors.