2,453 Partner Manager jobs in South Africa

Strategic Partner Manager page is loaded Strategic Partner Manager Apply locations Gauteng, Johannesburg time type Full time posted on Posted 6 Days Ago time left to apply End Date: August 25, 2025 (7 hours left to apply) job requisition id JR102386 Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

Responsibilities

Education

Experience

Are you ready to have an impact?

Publitas empowers businesses to deliver paperless discovery-commerce experiences that engage, inspire, and have the potential to reach more customers than was ever possible. We combine a healthy dose of persistence with the will to embrace crazy ideas and push new boundaries. Guided by a desire to do things better, we want to improve the world around us.

Note from our hiring managers: We’re looking for a Partner Manager to grow relationships with channel and technology partners, finding, signing, and engaging these partners so that these relationships are mutually successful. As an early member of the partnership team, you’ll help to create structure and processes for our partnership program, and identify our ideal partner profiles as well as set timelines and expectations. You will report to the Partnerships Lead, and work closely with them to ensure our partnerships are driving more revenue. Do you want to learn more about our international sales team and why they are so passionate about working for Publitas? Go ahead and meet our team HERE; get ready to be inspired! We look forward to hopefully meeting with you soon!

Are you ready to have an impact with us? Start the application process by filling out the screening questionnaire to see if Publitas is a good fit for you.

Take ownership by:

• Refining our ideal partner profiles, and engage in market research to find additional partner types, including eCommerce platforms, retail technology providers, industry associations, and complementary SaaS companies.
• Collaborating with the Partner Lead to design partner processes and programs, including finding, signing, supporting, and training partners.
• Designing effective partner co-marketing campaigns and materials with the help of marketing.
• Work to define optimal referral commissions and a deal registration protocol.
• Managing your own partnerships, ensuring you are driving substantial revenue from these relationships.
• Participating in marketing activities aimed to share our product with potential partners.
• Work with product to facilitate technology partnerships.
• Develop and execute a partnership strategy that aligns with the company’s goals and objectives. This includes creating a partnership roadmap, setting clear goals, and defining success metrics.
• Build and maintain strong, collaborative relationships with partners. Act as the main point of contact, addressing partner inquiries and concerns promptly.
• Work closely with the sales, marketing, product, and customer success teams to leverage partnerships for revenue growth, product enhancements, and customer satisfaction.
• Stay informed about industry trends, competitive landscape, and emerging technologies to identify partnership opportunities that give our company a competitive edge.

This challenge will suit you if:

• 3-5 years of experience in a business development or channel sales role at a SaaS company.
• Previously helped to implement and grow a SaaS partnerships program
• Knowledge of our ecosystem ( agencies, affiliates, tech providers, etc.)
• Track record of exceeding revenue goals for multiple quarters
• Experience working across different internal departments
• You have experience in selling marketing solutions (MarTech).
• Strong negotiation and communication skills.
• Ability to think strategically and execute methodically.
• Demonstrated success in building and maintaining partner relationships.
• Analytical mindset with proficiency in data-driven decision-making.
• Knowledge of eCommerce and retail technology trends.
• Results-driven and self-motivated.
• You are preferably located in the EU time zone

What we provide to help you achieve results:

• €34.400 – €63.800 gross salary per year. A competitive base compensation plus an uncapped commission structure. Salaries are assessed based on your relevant experience, level of seniority, and location.
• Twenty-five vacation days per year and your National Holidays off.
• A contract of indefinite duration.
• Work from anywhere you desire.
• A monthly shared office space/co-working allowance.
• A one-time home office setup stipend.
• A top-of-the-line MacBook.
• Monthly wellness allowance to stay healthy while working remotely.
• Annual retreats in some of the greatest cities in the world.
• Free books in Kindle and Audible store.
• We’ll challenge and support you to get the most out of your potential through personal 1-1 sessions.

Please also have a read through our Recruitment FAQ

Publitas is proud to be an Equal Opportunity Employer. We strive to create an inclusive environment that empowers our employees all over the world. We want you to feel welcome, respected, and valued for who you are — it’s our differences that make us stronger! We celebrate diversity and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Publitas welcomes all, we invite you to apply and join us!

Purpose of the job 

Manage the maintenance of all PEP web channels (Websites, Intranet, and WhatsApp). Effectively handle product and content update demands from departments, while implementing our SEO strategy to increase organic traffic.

Key Responsibilities 

• Management of web content

• Product merchandising, maintenance and enrichment 

• Site content management

• SEO

• Develop and implement SEO strategies to grow organic traffic across websites

• Optimisation of web channels.  This will include:

• Conducting extensive research to identify customer needs to drive new opportunities and create disruptive digital experiences

• Web analytics, tracking & reporting

• Web Product and Project Management

• Front-end Product management (from ideation to implementation and execution)

• Manage backlog, releases and frontend web channel budget

• Ecommerce & Online performance:

• Ecommerce & web objective performance optimisation

• Manage business requirements driven by web channels, ie: goals, metrics, etc.

• Relationship management

• Collaborate with the broader teams to develop and introduce new site features.

• Manage partners such as Web Designers, Developers and external partners or agencies to ensure all roadmap requirements are met & delivered

Required Knowledge, Skills and Competencies

• Tertiary Qualification - SEO, Digital or Web related degree/diploma

• 3-5 years experience working as a Web or SEO Manager or similar position

• Strong, demonstrated and proven SEO experience

• Retail experience will be an advantage

• Online content and large listings of product merchandising experience

• PIM(Product Information Management) experience 

• Experience in online content optimisation for SEO 

• Google Analytics & Google Tag Manager experience will be an advantage

• Knowledge and experience in Agile methodologies (scrum) and work practice 

• Knowledge of HTML, CSS & Javascript

• Google Analytics & Google Tag Manager

• CMS (Content Management System) experience e.g.  in Shopify, Wordpress or Magento

• Understanding of Conversion rate optimisation

• Knowledge and interpretation of Website performance evaluation and optimisation

• Understanding of Cyber/Web security 

• Research capability

• Competencies required: Result-oriented; Devotion to Quality; Performing under Pressure; Initiative; Vitality; Client Focus; Analysing and forming opinions; and Creativity

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Caring is one of United’s most important principles. And no one exemplifies that more than our Customer Support & Advocacy team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience every single day.

Job overview and responsibilities

The Manager - Partner Performance will manage the overall relationship for assigned international Vendor/Partner locations as well as managing the performance results of Partner teams in multiple international geographies for United Airlines. This role will work on improving overall customer experience inclusive of customer satisfaction, resolution, productivity, efficiency, compliance, and overall quality in an environment where employees primarily support U.S. customers. This role will take a strategic and creative approach to addressing cultural differences that impact the customer experience.

This position will be based in South Africa, preferably in Durban or Cape Town

The Manager - Partner Performance will collaborate with Partners to continuously improve all aspects of operations, from recruiting and training to quality, coaching, recognition, and continuous improvement. The ability to create a strong partnership with our Partners while effectively managing within contractual guidelines is essential to the role.

This Manager – Partner Performance role is part of a team that executes on United’s strategic priorities achieved through Partner relationships. This role will require an individual who has the ability to present ideas and results to senior leadership.

This role will require up to 50% travel to Partner sites in South Africa and occasional travel outside of the South Africa while staying current with job responsibilities while traveling.

This position is 100% remote.

• Oversee operational and performance management of Partner locations to ensure a consistent experience and service quality for United customers across all locations.
• Effectively manage, analyze, and identify opportunities for delivery improvement by leveraging United and Partner resources and tools, while providing actionable recommendations.
• Analyze Partner performance on a daily, weekly, monthly, and annual basis.
• Proactively manage and assist with problem solving of operational issues when identified.

• Establish and nurture strong relationships with partner contacts and internal stakeholders to effectively manage expectations regarding

  performance, business requirements, and overall service delivery, while ensuring partners are held accountable for performance execution.

• Responsible for continuously identifying opportunities to enhance Partner productivity and cost-saving initiatives, including leading or supporting special projects as required.
• Rapidly develop proficiency on UA tools and processes while being a champion of tools adoptions at partner sites to drive their usage and proficiency.
• Recommend, implement, and support technology enhancements that improve the customer experience or operational performance as related to the contact center.

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or related experience.
• 4-8 years of vendor management or call center management experience.
• Experience with staffing, forecasting, scheduling, and daily operations.
• Previous experience managing employees/partners remotely.
• Contact Center Performance Management with deep understanding of key contact center metrics (CSAT, AHT, Resolution).
• Strong analytical and critical thinking skills.
• Effective communication skills.
• Knowledge of MS Office tools (Excel, Word, Power Point).
• Project Management experience.
• Knowledge of call center operations.
• Must be legally authorized to work in South Africa for any employer without sponsorship.
• Must be fluent in English (written and spoken).
• Successful completion of interview required to meet job qualification.

• Reliable, punctual attendance is an essential function of the position.

  
  
  What will help you propel from the pack (Preferred Qualifications):

• Six Sigma or equivalent certification.
• Prior experience in airline/airport operations preferred.
• Knowledge of call center technologies.
• Understanding of call center financial management.
• International travel experience.

Caring is one of United’s most important principles. And no one exemplifies that more than our Customer Support & Advocacy team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience every single day.

Job overview and responsibilities

The Manager - Partner Performance will manage the overall relationship for assigned international Vendor/Partner locations as well as managing the performance results of Partner teams in multiple international geographies for United Airlines. This role will work on improving overall customer experience inclusive of customer satisfaction, resolution, productivity, efficiency, compliance, and overall quality in an environment where employees primarily support U.S. customers. This role will take a strategic and creative approach to addressing cultural differences that impact the customer experience.

The Manager - Partner Performance will collaborate with Partners to continuously improve all aspects of operations, from recruiting and training to quality, coaching, recognition, and continuous improvement. The ability to create a strong partnership with our Partners while effectively managing within contractual guidelines is essential to the role.

This Manager – Partner Performance role is part of a team that executes on United’s strategic priorities achieved through Partner relationships. This role will require an individual who has the ability to present ideas and results to senior leadership.

This role will require up to 50% travel to Partner sites in South Africa and occasional travel outside of the South Africa while staying current with job responsibilities while traveling.

This position is 100% remote.

• Oversee operational and performance management of Partner locations to ensure a consistent experience and service quality for United customers across all locations.
• Effectively manage, analyze, and identify opportunities for delivery improvement by leveraging United and Partner resources and tools, while providing actionable recommendations.
• Analyze Partner performance on a daily, weekly, monthly, and annual basis.
• Proactively manage and assist with problem solving of operational issues when identified.

• Establish and nurture strong relationships with partner contacts and internal stakeholders to effectively manage expectations regarding

  performance, business requirements, and overall service delivery, while ensuring partners are held accountable for performance execution.

• Responsible for continuously identifying opportunities to enhance Partner productivity and cost-saving initiatives, including leading or supporting special projects as required.
• Rapidly develop proficiency on UA tools and processes while being a champion of tools adoptions at partner sites to drive their usage and proficiency.
• Recommend, implement, and support technology enhancements that improve the customer experience or operational performance as related to the contact center.

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or related experience.
• 4-8 years of vendor management or call center management experience.
• Experience with staffing, forecasting, scheduling, and daily operations.
• Previous experience managing employees/partners remotely.
• Contact Center Performance Management with deep understanding of key contact center metrics (CSAT, AHT, Resolution).
• Strong analytical and critical thinking skills.
• Effective communication skills.
• Knowledge of MS Office tools (Excel, Word, Power Point).
• Project Management experience.
• Knowledge of call center operations.
• Must be legally authorized to work in South Africa for any employer without sponsorship.
• Must be fluent in English (written and spoken).
• Successful completion of interview required to meet job qualification.

• Reliable, punctual attendance is an essential function of the position.

  
  
  What will help you propel from the pack (Preferred Qualifications):

• Six Sigma or equivalent certification.
• Prior experience in airline/airport operations preferred.
• Knowledge of call center technologies.
• Understanding of call center financial management.
• International travel experience.

time left to apply End Date: September 30, 2025 (30+ days left to apply)

job requisition id R-100421

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Partner Success Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.

We would like this role to be based in Johannesbourg, Durban or Cape Town.

As the Cloud Partner Success Manager, you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. Your main goals as the Cloud PSM will be to drive Annual Recurrent Revenue growth through account planning with dedicated partners, increase adoption of new services, and to retain partners and create a best in class partner experience.

What You'll Do

• Conduct territory analysis and planning for dedicated geographies to identify top potential partners, develop relationship with key decision makers on partner side and maintain a regularity/frequency of contact with every partner depending on priority
• Align with Acronis Cloud Distributors for joint activities for channel enablement and drive quarter over quarter cloud revenue growth working through assigned partners
• Train new and existing partners with existing and new products, support new partners on a daily basis on business and technology development, and guide them through onboarding and enablement stage equipping with all needed knowledge, resources and tools
• Perform account planning with all managed partners with tailored details depending on partner’s engagement, loyalty and responsiveness
• Motivate and enable partners to sell Acronis' services to their existing customer base, attract new customers, and help them retain existing customers
• Drive partner satisfaction and act as a trusted advisor and single point of contact throughout the entire partner lifecycle
• Drive successful upsell/cross sell initiatives with each partner to increase new services attach rate
• Engage and orchestrate all needed internal resources to help dedicated partners’ growth, including Presales and Technical support teams
• Profile every managed partner on vendors and tools they sell/use putting all information into Partner Passport
• Own the partner’s lifecycle management and maintain a set of regular activities focused on educating, evangelizing, and making commitments
• Key KPIs: Total Revenue from signed partners, churn rate (% of partners leaving the program), and number of Acronis services sold through the partner
  

What You Bring

• 5+ years of sales and marketing experience in the software industry (Channel Sales, Partner Account Manager, Channel development position within a software vendor)
• Proven experience in a cyber security company demonstrating a strong understanding of industry practices and protocols is required
• In-depth channel and field sales experience with an understanding of the cloud market business model
• Strong presentation, communication, and planning skills
• Strong internal customer focus with desire to learn all aspects of the business
• High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy
• Strong written and verbal communication and interpersonal skills
• Outstanding organizational, problem solving, and multi-tasking skills
• Collaborative, team-player with a commitment to succeed and never give up attitude
• Self-motivated, proactive, and able to work with minimal supervision
  

Who We Are

Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.

A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.

A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.

Don't see the position you're looking for? Send us your information and resume for future consideration and to join our talent community.

We are looking for a Partner Success Manager to join our Business Development Team. Your scope will include nurturing and expanding our relationships with key partners and customers. You will serve as the primary point of contact for these partners, ensuring that their needs are met, and their expectations are exceeded. Collaborating closely with our engineering team, you will facilitate seamless communication and support to address any technical issues or concerns that may arise. Additionally, you will work hand-in-hand with our clients to co-design go-to-market (GTM) strategies, driving growth and maximizing value for both parties.

We expect you to independently conduct research in your area of ownership, design, implement and document solutions. This role is full-time with a strong preference for candidates located within the broader US or EU.

What You’ll Be Doing

• Partner Relationship Management: Cultivate and maintain strong relationships with key partners, acting as their trusted advisor and advocate within the company.
• Daily Support: Serve as the primary point of contact for partners, addressing their inquiries, concerns, and requests in a timely and professional manner.
• Technical Liaison: Collaborate closely with our engineering team to ensure that partners receive the technical support and assistance they need to leverage our products and services effectively.
• GTM Strategy Development: Work closely with partners to understand their business objectives and challenges, co-designing tailored GTM strategies that drive mutual success and growth.
• Performance Monitoring: Monitor key account metrics and performance indicators, proactively identifying opportunities for optimization and improvement.
• Cross-functional Collaboration: Foster strong partnerships with internal teams, including sales, marketing, and product development, to ensure alignment and cohesion in supporting client needs.
• Feedback Loop: Gather feedback from partners regarding their experiences, preferences, and pain points, and relay this information to relevant stakeholders to drive continuous improvement.
• Market Insights: Stay abreast of industry trends, competitive dynamics, and market developments, leveraging this knowledge to inform strategic decisions and initiatives.

What We Look For In You

• 3+ years in partner facing and/or customer relationship management role
• Driven by passion, curiosity, and desire to make a meaningful contribution to the crypto industry
• Very strong project management and communication skills
• Focus on cross-team and cross-disciplinary skills that will allow you to work with various teams and stakeholders
• Solid understanding of blockchain technology
• Ownership mindset and a track record of successfully accomplished projects

Please note that the application process will be managed on our partner website, Workday, which will require you to log in or create an account.

SalesPartner Success Manager South Africa Full time Posted 1 Day Ago R-100421 Autofill with resume Apply manually Use my last application Please note that the application process will be managed on our partner website, Workday, which will require you to log in or create an account. Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Partner Success Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.

We would like this role to be based in Johannesbourg, Durban or Cape Town.

As the Cloud Partner Success Manager, you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. Your main goals as the Cloud PSM will be to drive Annual Recurrent Revenue growth through account planning with dedicated partners, increase adoption of new services, and to retain partners and create a best in class partner experience.

What You'll Do

• Conduct territory analysis and planning for dedicated geographies to identify top potential partners, develop relationship with key decision makers on partner side and maintain a regularity/frequency of contact with every partner depending on priority
• Align with Acronis Cloud Distributors for joint activities for channel enablement and drive quarter over quarter cloud revenue growth working through assigned partners
• Train new and existing partners with existing and new products, support new partners on a daily basis on business and technology development, and guide them through onboarding and enablement stage equipping with all needed knowledge, resources and tools
• Perform account planning with all managed partners with tailored details depending on partner’s engagement, loyalty and responsiveness
• Motivate and enable partners to sell Acronis' services to their existing customer base, attract new customers, and help them retain existing customers
• Drive partner satisfaction and act as a trusted advisor and single point of contact throughout the entire partner lifecycle
• Drive successful upsell/cross sell initiatives with each partner to increase new services attach rate
• Engage and orchestrate all needed internal resources to help dedicated partners’ growth, including Presales and Technical support teams
• Profile every managed partner on vendors and tools they sell/use putting all information into Partner Passport
• Own the partner’s lifecycle management and maintain a set of regular activities focused on educating, evangelizing, and making commitments
• Key KPIs: Total Revenue from signed partners, churn rate (% of partners leaving the program), and number of Acronis services sold through the partner
  

What You Bring

• 5+ years of sales and marketing experience in the software industry (Channel Sales, Partner Account Manager, Channel development position within a software vendor)
• Proven experience in a cyber security company demonstrating a strong understanding of industry practices and protocols is required
• In-depth channel and field sales experience with an understanding of the cloud market business model
• Strong presentation, communication, and planning skills
• Strong internal customer focus with desire to learn all aspects of the business
• High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy
• Strong written and verbal communication and interpersonal skills
• Outstanding organizational, problem solving, and multi-tasking skills
• Collaborative, team-player with a commitment to succeed and never give up attitude
• Self-motivated, proactive, and able to work with minimal supervision
  

Who We Are

Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.

A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

Please note that the application process will be managed on our partner website, Workday, which will require you to log in or create an account.

SalesPartner Success Manager South Africa Full time Posted 1 Day Ago R-100421 Autofill with resume Apply manually Use my last application Please note that the application process will be managed on our partner website, Workday, which will require you to log in or create an account. Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Partner Success Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.

We would like this role to be based in Johannesbourg, Durban or Cape Town.

As the Cloud Partner Success Manager, you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. Your main goals as the Cloud PSM will be to drive Annual Recurrent Revenue growth through account planning with dedicated partners, increase adoption of new services, and to retain partners and create a best in class partner experience.

What You'll Do

• Conduct territory analysis and planning for dedicated geographies to identify top potential partners, develop relationship with key decision makers on partner side and maintain a regularity/frequency of contact with every partner depending on priority
• Align with Acronis Cloud Distributors for joint activities for channel enablement and drive quarter over quarter cloud revenue growth working through assigned partners
• Train new and existing partners with existing and new products, support new partners on a daily basis on business and technology development, and guide them through onboarding and enablement stage equipping with all needed knowledge, resources and tools
• Perform account planning with all managed partners with tailored details depending on partner’s engagement, loyalty and responsiveness
• Motivate and enable partners to sell Acronis' services to their existing customer base, attract new customers, and help them retain existing customers
• Drive partner satisfaction and act as a trusted advisor and single point of contact throughout the entire partner lifecycle
• Drive successful upsell/cross sell initiatives with each partner to increase new services attach rate
• Engage and orchestrate all needed internal resources to help dedicated partners’ growth, including Presales and Technical support teams
• Profile every managed partner on vendors and tools they sell/use putting all information into Partner Passport
• Own the partner’s lifecycle management and maintain a set of regular activities focused on educating, evangelizing, and making commitments
• Key KPIs: Total Revenue from signed partners, churn rate (% of partners leaving the program), and number of Acronis services sold through the partner
  

What You Bring

• 5+ years of sales and marketing experience in the software industry (Channel Sales, Partner Account Manager, Channel development position within a software vendor)
• Proven experience in a cyber security company demonstrating a strong understanding of industry practices and protocols is required
• In-depth channel and field sales experience with an understanding of the cloud market business model
• Strong presentation, communication, and planning skills
• Strong internal customer focus with desire to learn all aspects of the business
• High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy
• Strong written and verbal communication and interpersonal skills
• Outstanding organizational, problem solving, and multi-tasking skills
• Collaborative, team-player with a commitment to succeed and never give up attitude
• Self-motivated, proactive, and able to work with minimal supervision
  

Who We Are

Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.

A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.