38 Overseeing Daily Operations jobs in South Africa

Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Support Process Improvement Lead –

Responsibilities:

• Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
• Offer actionable insights to the product team to elevate the customer experience.
• Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
• Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
• Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
• Evaluate data and observe trends within core pods to propose enhancements.
• Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
• Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
• Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
• Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.

Job Summary:

The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.

Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

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Business Segment: Corporate & Investment Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 Provision of reporting, insights and analytics for a portfolio across multiple products and/or segments across the product lifecycle (e.g. originations,

Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers. Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities. Why should you be part of our success story? A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies. We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. After our successful Series D in 2021, we raised another $50 M in 2023, doubling our valuation to $12 B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader. Support Process Improvement Lead – Responsibilities: Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement. Offer actionable insights to the product team to elevate the customer experience. Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments. Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team. Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation. Evaluate data and observe trends within core pods to propose enhancements. Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives. Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders. Lead cross-functional projects to enhance customer support workflows and reduce resolution time. Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance. Job Summary: The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge. Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance. Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy Provided computer equipment tailored to your role Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including We Work access where available At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. #J-18808-Ljbffr

This role will lead digital transformation and continuous improvement initiatives across execution operations in the SAF region. The person will ensure seamless integration of digital tools (Atlas V2 SAP IDS) drives process optimization and supports system adoption and change management. The role is pivotal in aligning execution workflows with global standards and enhancing operational efficiency.

Overview

Lead digital transformation initiatives across execution operations, ensuring integration of digital tools, process optimization, system adoption, and alignment with global standards to enhance operational efficiency.

Responsibilities

• Digital Execution Leadership
  • Lead the implementation optimization and execution of platforms (e.g. Atlas V2 SAP IDS).
  • Ensure seamless data integration and system reliability across dispatch receipt and invoicing workflows.
  • Act as the primary liaison between execution teams and global IT (DTNA Geneva) for system enhancements and issue resolution.
• Process Improvement & Transformation
  • Identify inefficiencies in execution workflows and lead structured improvement initiatives using Lean Six Sigma and DMAIC methodologies.
  • Drive standardization and simplification of execution processes across SAF and align with global best practices.
  • Maintain a prioritized improvement register and track progress against defined KPIs.
  • Serve as the first point of contact for system-related issues, escalating complex cases via SNOW or AzureDevOps.
  • Coordinate with ITSM teams to manage incidents changes and problem resolution processes.
  • Deliver onboarding and refresher training for execution systems and tools.
  • Represent SAF Execution in global digital transformation projects and system rollouts.
  • Promote a culture of continuous improvement through coaching, visual management, and daily performance monitoring.
• Execution & Logistics Responsibilities
  • Planning and arranging all transport on imports/exports/inland to and from ports, silos, and customers with road and rail companies; negotiating favorable transport rates.
  • Execute contracts according to signed terms and understand INCOTERMS.
  • Ensure storage space at offloading slots at inland customers.
  • Invoicing customers for products and ensuring timely payments.
  • Handle delivery inquiries and perform all reconciliations and finalizations of contracts.
  • Analyze the P&L at month end and provide management with required information.
  • Takes full ownership and accountability of reported values.

Qualifications & Experience

• 5 years of experience in logistics planning
• 5 years of experience in the agriculture industry (grains and oilseeds)
• Advanced Excel & Macro skills
• Tech-savvy with a strong interest in technologies and process optimization
• Ability to work independently in a pressurized and dynamic environment
• Good teamwork and collaboration skills
• Excellent analytical and communication skills
• Analytical with strong problem-solving skills
• Fluent in English and Afrikaans (oral and written)
• Excellent communication skills for relaying information and negotiating contracts and transportation costs with third-party vendors

Additional Information

What We Offer

We provide a dynamic and stimulating international environment which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Our Benefits

• Competitive salary and benefits
• Hybrid work available (not applicable to all roles)
• Pension contributions
• Access to Training and Development
• Access to Concierge Partnerships

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company. We are passionate about creating fair and sustainable value for our people, business partners, communities, and the environment.

Remote Work: Employment Type: Full-time

Key Skills

Hr Executive Recruitment, Internship, Information Technology, Sales, Furniture, Administration Support

Experience: years

Vacancy: 1

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Continuous Improvement Process & SLA Management Specialist - November

Listing reference: atns_

Listing status: Online

Apply by: 27 November 2024

Position summary

Job category: Admin, Office Support and Services

Location: Bedfordview

Contract: Permanent

Remuneration: Market Related

EE position: No

About our company

ATNS

Introduction

Applications are invited for the position of Continuous Improvement Process & SLA Management Specialist (Grade 8) based at Bruma. The successful applicants will be reporting to the Head of Business Process and Continuous Improvement.

Major Activities

Implement continuously improved Business Processes - Implement, design, develop and model our Business Process continuous improvement process to the Plan-Do-Check-Act Principle (PDCA) quality Kazen methodology that is also aligned to ISO 9001:2015. Support the Head of BP & Continuous Improvement in developing, implementing, and managing the Business Services strategy aligned to the vision and culture of the organisation and business strategy of ATNS. Implement continuous improvements by analysing and evaluating existing business processes. To determine and outline areas of business process improvement opportunities and automation to address bottlenecks and suboptimal processes. Conduct workshops with business units to identify process improvements. Assist the Head to recommend and advise the business about the identified process improvements or changes. Develop action plans and implement process improvements. Monitor implementation of the approved business process improvements. Manage and oversee all aspects of implementing approved business process improvements, including project scopes and schedules. Monitor and measure the benefits of change implementation. Collaboration with Process owners to effectively implement and comply with defined processes. Manage the documentation of current operations, recommend improvements, and evaluate the efficiency of changes made to business processes. Define and implement the change process from request to approval and publishing. Identify risks and issues in business processes and systems. Implement Business Process governance. Assist with performing ongoing analyses on business processes related to productivity, quality, costs, and time management. Assist the Head in converting key business metrics into the business process and reporting against agreed BP metrics weekly, monthly or ad-hoc as required. Perform root cause analysis, resolve business process problems, and report accordingly through the BP team. Facilitate workshops to solicit requirements and verify business processes. Train employees of the business process system and integration into departmental working plans and instructions. Submit BP written reports to the Head of BPCI. Assist the Head of BPCI in monitoring and measuring the benefits of post-process implementation to ensure product quality and efficiency through audits.

SLA Development - Assist the head with the Management of interdepartmental SLA. Facilitate the development of interdepartmental SLAs with Business units. Assist the Head to monitor performance as per the set targets. Assist the Head and HC with a period review of the performance against the set obligations.

BPM Maturity Level - Assist the Head with coordinating the improvement of the BP Maturity level. Collaborate with the eternal provider to assess the Maturity level. Assist the Head with the implementation of the defined recommendation to the next maturity level.

Client - Maintain strong relationships with Process Owners. Evaluate alignment to defined processes by departments. Liaise with other departments, customers, and supplier service providers. Collaborate and work closely with business resources. Define Business Processes with the business units. Supervise clients to deliver and maintain business processes. Engage with personnel at all levels, internally about Business process matters.

Governance - Participate in the Business Services action Governance process. Support the Head of BP&CI to develop business process policies, standards, and methodology. Assist in Process Management Governance. To apply proper controls using defined BPM standards and methodology.

Minimum Qualifications

• NQF Level 7 Qualification in IT, Project and Programme management, Business Management or a related field.
• Business Process, Quality Management, and Six Sigma Certification would be an advantage.
• Minimum required experience of 4-7 years in the business process environment.

If you have not been contacted within 3 weeks of the closing date of this advert, please accept that your application was unsuccessful.

ATNS is an equal opportunity employer that strives to achieve a diverse workforce broadly representative of our people. This position will be filled in line with the objectives of ATNS’ Employment Equity Plan and therefore candidates from designated groups as per the Employment Equity Act of 1998 are encouraged to apply.

People living with disabilities will be given preference in line with the with the EE Plan.

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Continuous Improvement Process & SLA Management Specialist - November Listing reference: atns_ Listing status: Online Apply by: 27 November 2024 Position summary Job category: Admin, Office Support and Services Location: Bedfordview Contract: Permanent Remuneration: Market Related EE position: No About our company ATNS Introduction Applications are invited for the position of Continuous Improvement Process & SLA Management Specialist (Grade 8) based at Bruma. The successful applicants will be reporting to the Head of Business Process and Continuous Improvement. Major Activities Implement continuously improved Business Processes - Implement, design, develop and model our Business Process continuous improvement process to the Plan-Do-Check-Act Principle (PDCA) quality Kazen methodology that is also aligned to ISO 9001:2015. Support the Head of BP & Continuous Improvement in developing, implementing, and managing the Business Services strategy aligned to the vision and culture of the organisation and business strategy of ATNS. Implement continuous improvements by analysing and evaluating existing business processes. To determine and outline areas of business process improvement opportunities and automation to address bottlenecks and suboptimal processes. Conduct workshops with business units to identify process improvements. Assist the Head to recommend and advise the business about the identified process improvements or changes. Develop action plans and implement process improvements. Monitor implementation of the approved business process improvements. Manage and oversee all aspects of implementing approved business process improvements, including project scopes and schedules. Monitor and measure the benefits of change implementation. Collaboration with Process owners to effectively implement and comply with defined processes. Manage the documentation of current operations, recommend improvements, and evaluate the efficiency of changes made to business processes. Define and implement the change process from request to approval and publishing. Identify risks and issues in business processes and systems. Implement Business Process governance. Assist with performing ongoing analyses on business processes related to productivity, quality, costs, and time management. Assist the Head in converting key business metrics into the business process and reporting against agreed BP metrics weekly, monthly or ad-hoc as required. Perform root cause analysis, resolve business process problems, and report accordingly through the BP team. Facilitate workshops to solicit requirements and verify business processes. Train employees of the business process system and integration into departmental working plans and instructions. Submit BP written reports to the Head of BPCI. Assist the Head of BPCI in monitoring and measuring the benefits of post-process implementation to ensure product quality and efficiency through audits. SLA Development - Assist the head with the Management of interdepartmental SLA. Facilitate the development of interdepartmental SLAs with Business units. Assist the Head to monitor performance as per the set targets. Assist the Head and HC with a period review of the performance against the set obligations. BPM Maturity Level - Assist the Head with coordinating the improvement of the BP Maturity level. Collaborate with the eternal provider to assess the Maturity level. Assist the Head with the implementation of the defined recommendation to the next maturity level. Client - Maintain strong relationships with Process Owners. Evaluate alignment to defined processes by departments. Liaise with other departments, customers, and supplier service providers. Collaborate and work closely with business resources. Define Business Processes with the business units. Supervise clients to deliver and maintain business processes. Engage with personnel at all levels, internally about Business process matters. Governance - Participate in the Business Services action Governance process. Support the Head of BP&CI to develop business process policies, standards, and methodology. Assist in Process Management Governance. To apply proper controls using defined BPM standards and methodology. Minimum Qualifications NQF Level 7 Qualification in IT, Project and Programme management, Business Management or a related field. Business Process, Quality Management, and Six Sigma Certification would be an advantage. Minimum required experience of 4-7 years in the business process environment. If you have not been contacted within 3 weeks of the closing date of this advert, please accept that your application was unsuccessful. ATNS is an equal opportunity employer that strives to achieve a diverse workforce broadly representative of our people. This position will be filled in line with the objectives of ATNS’ Employment Equity Plan and therefore candidates from designated groups as per the Employment Equity Act of 1998 are encouraged to apply. People living with disabilities will be given preference in line with the with the EE Plan. #J-18808-Ljbffr

Position Summary: The Senior Design/Improvement Analyst will lead the analysis of current (“As-Is”) and future (“To-Be”) business processes, identify gaps, and provide recommendations to align organisational operations. This role will also support the mapping of Standard Operating Procedures (SOPs) and process workflows to ensure seamless implementation of improved processes.Key Responsibilities: Analyse existing business processes (“As-Is”) to identify inefficiencies, bottlenecks, and improvement opportunities.Design and propose optimised “To-Be” processes that align with strategic objectives.Conduct gap analysis between current and future state processes, providing practical alignment advice.Develop detailed process maps, workflows, and SOPs for implementation of “To-Be” processes.Facilitate workshops with stakeholders to validate processes, gather feedback, and ensure organisational alignment.Provide actionable recommendations to support business transformation initiatives and operational efficiency.Document findings, process improvements, and recommendations in clear and structured reports.RequirementsQualifications & Skills: B Degree in Commerce, Industrial Engineering, Business Process Management, or relevant field as per the work brief.Strong analytical and problem-solving skills with attention to detail.Demonstrated expertise in process mapping, gap analysis, and SOP development.Experience in facilitating workshops and engaging with multiple stakeholders.Proficiency in process modelling tools and methodologies.Excellent communication skills, both written and verbal, for reporting and stakeholder engagement.Experience: Minimum 8 years of relevant experience in process design, business improvement, or organisational analysis.Proven experience delivering As-Is/To-Be process analyses and aligning operational procedures.

Responsibilities

Role Responsibilities

Accountabilities Major Activities Key Performance Indicators
Ensure seamless transition and flawless service delivery

? Focus on transition with ‘Zero’ impact on service delivery
? Focus on efficiencies - leaner, greener and faster
? Focus on Process stabilization & sustained delivery
? Reducing operation costs
? Make TBP more effective
? Build effective process management system

? FTE headcount
? Revenue from the BU Vs. Target
? Gross Margin for the BU
? MEI (Manpower Efficiency Index)

Ensure client satisfaction on all SLA’s and given parameters

? Deliver on client benefits through innovation and improvements
? Create plan to deliver efficiency
? Strengthen operational team as well as support functions to minimize leakages
? Partner with transformation team for value delivery
? Identify transformation opportunities where available

? Customer Satisfaction Survey results Vs. Desired
? Performance Index
? Improvement through Innovation

People management

? Engagement plan for each stage of employees
? Focus on employee training and development with regard to building domain expertise
? HIPO engagement initiatives to be reviewed regularly
? Cross training and skill enhancement for managing high influx of volume
? Support to Line HR and utilize their expertise more from a people engagement and retention perspective
? Ensure minimal staff attrition and high levels of engagement

? Employee Attrition Rate
? Employee Engagement Surveys
Provide assistance to industry and BU leadership for development of strategies for business development and process improvements Working on Strategic Priorities such as (but not limited to):
? Look for opportunities to deliver additional savings for the clients
? Deliver operational efficiency improvements for both the call centre and Client
? Assistance in business development as and when required
? Reduction in Overheads as % of Revenues
? Participation in people development initiatives

? Process improvement
? USD value delivered to Client.

Focus on customer experience as the business is transitioned with zero impact on service delivery
Partner with HR to build strong people practices, and focus on capacity augmentation to manage volume effectively

DIMENSIONS
Financial Dimensions Managing the revenue and profitability and Value Delivery

KEY DECISIONS
Decisions you make by yourself
? Strategic improvement for process delivery
? People/management rationalization

INTERACTIONS

Internal Job Role you need to interact with Internally in the organization to enable success in your day to day work
? Business HR Team
? Corporate HR for staffing, internal movement, training, learning and development
? Finance Team
? Facilities Team

External Interactions Job Role you need to interact with outside the organization to enable success in your day to day work

? Clients

Qualifications

Minimum 10 years of experience within the BPO industry in senior VP Position

SKILLS AND KNOWLEDGE

Skill Requirement
Educational Qualifications
Graduate in any field
Post graduate is preferable
Functional Skills
Experience of managing Healthcare Operation
Client relationship management
Managing large contact center
Behavioral Skills

Decisions making
Prioritization
Analytical skills
People management
Excellent communication skills

Responsibilities Role Responsibilities Accountabilities Major Activities Key Performance IndicatorsEnsure seamless transition and flawless service delivery ? Focus on transition with ‘Zero’ impact on service delivery? Focus on efficiencies - leaner, greener and faster ? Focus on Process stabilization & sustained delivery? Reducing operation costs ? Make TBP more effective ? Build effective process management system ? FTE headcount? Revenue from the BU Vs. Target? Gross Margin for the BU? MEI (Manpower Efficiency Index) Ensure client satisfaction on all SLA’s and given parameters ? Deliver on client benefits through innovation and improvements ? Create plan to deliver efficiency? Strengthen operational team as well as support functions to minimize leakages? Partner with transformation team for value delivery ? Identify transformation opportunities where available ? Customer Satisfaction Survey results Vs. Desired? Performance Index? Improvement through Innovation People management ? Engagement plan for each stage of employees? Focus on employee training and development with regard to building domain expertise? HIPO engagement initiatives to be reviewed regularly? Cross training and skill enhancement for managing high influx of volume? Support to Line HR and utilize their expertise more from a people engagement and retention perspective? Ensure minimal staff attrition and high levels of engagement ? Employee Attrition Rate? Employee Engagement SurveysProvide assistance to industry and BU leadership for development of strategies for business development and process improvements Working on Strategic Priorities such as (but not limited to): ? Look for opportunities to deliver additional savings for the clients ? Deliver operational efficiency improvements for both the call centre and Client? Assistance in business development as and when required? Reduction in Overheads as % of Revenues? Participation in people development initiatives ? Process improvement? USD value delivered to Client. Focus on customer experience as the business is transitioned with zero impact on service delivery Partner with HR to build strong people practices, and focus on capacity augmentation to manage volume effectively DIMENSIONSFinancial Dimensions Managing the revenue and profitability and Value Delivery KEY DECISIONS Decisions you make by yourself? Strategic improvement for process delivery ? People/management rationalization INTERACTIONS Internal Job Role you need to interact with Internally in the organization to enable success in your day to day work ? Business HR Team? Corporate HR for staffing, internal movement, training, learning and development? Finance Team? Facilities Team External Interactions Job Role you need to interact with outside the organization to enable success in your day to day work ? Clients Qualifications Minimum 10 years of experience within the BPO industry in senior VP Position SKILLS AND KNOWLEDGE Skill RequirementEducational QualificationsGraduate in any field Post graduate is preferableFunctional SkillsExperience of managing Healthcare OperationClient relationship managementManaging large contact centerBehavioral Skills Decisions making Prioritization Analytical skillsPeople management Excellent communication skills