43 Organizational Planning jobs in South Africa

Position Title: Senior Manager, Organizational Development and Sports – Africa

Location: Africa Region

Department: SO Africa Region

Reports to: Director, Program Development and Sports SO Africa Region

Organization Summary:

Founded in 1968, Special Olympics is a global movement to end discrimination against people with intellectual disabilities. We foster acceptance of all people through the power of sport and programming in education, health, and leadership. With nearly four million athletes and Unified Sports partners and one million coaches and volunteers in more than 170 countries, Special Olympics delivers more than 30 Olympic-type sports and nearly 50,000 games and competitions every year. Learn more at

JOB DESCRIPTION

Worksite: Home-based office with approximately 60 to 70% travel to Special Olympics Programs and events in the Africa Region.

Position Summary :

The Senior Manager, Organizational Development and Sports, Africa Region will have the responsibility to assess, advise, consult and assist in all aspects of organizational program development. He/she will identify needs and opportunities for Special Olympics initiatives and services and advise leadership on potential improvements, disseminate and collect best practices and develop and create new activities to support growth, as part of each Program's strategic planning process. These activities may include but are not limited to recruitment/retention of coaches, athletes and volunteers, event management, all areas of fundraising and financial planning. He/she will provide leadership, training, service and support to insure a strong understanding and commitment by Programs to the Special Olympics General Rules, Strategic Plan and Priorities of the Special Olympics Movement. He/she will be the first line of authority and communication from the Director, Program Development and Sports SO Africa Region to assigned Programs to proactively solve the wide range of challenges that affect Programs and the Movement on a day to day basis. It is expected that the Senior Manager, Organizational Development and Sports will develop several areas of expertise that can be deployed anywhere in the Movement.

Primary Responsibilities:

• Develop outstanding relationships with the Program CEOs and Board Chairs in the Region to ensure optimal engagement and a sense of partnership. Communicate with these individuals on a regular basis to insure that programs have a current understanding of Program issues, Program achievements and an understanding of regional trends.

• Seek additional counsel from both the President and Managing Director and SOI, the Director, Program Development and Sports SO Africa Region and Africa Region staff whenever necessary to proactively support the Program and help foster interaction across constituencies.

• Customize SOI curriculum, materials and templates to assist Programs with annual planning and evaluation.

• Support implementation and on-going utilization of the PQS (Program Quality Standards) to develop performance and accountability goals for initiatives, services, events and recruitment.

• Will help in the process of transitioning the PQS system to the new Program standards and provide training to Program leadership in understanding the purpose and use of Program standards.

• Support planning and facilitation of orientation and training of new CEOs and Board Chairs. Collaboratively develop a succession plan for staff and board.

• Develop and provide expertise in specific SOI areas including, but not limited to inclusion, governance, board development, outreach strategies, government relations and fundraising.

• Work with SOI Chief Legal Officer and Managing Director on resolving all compliance issues related to accreditation and the General Rules.

• Serve as a key resource for Programs to identify and apply for grants, collaborative fundraising opportunities and government funding.

• Monitor the progress and provide detailed reports on the Program Action Plans and Regional strategic plan and provide guidance to Program leaders in their planning process to conform with the Regional and Global strategic plan.

• Provide guidance and lead World Games application process, registration and will supervise Regional program leaders to during the Games.

• Will supervise and provide guidance to 2 Regional athlete leaders in areas of sports.

Required Qualifications :

• Academic qualification that will meet the position and five to seven years of related experience with a non-profit organization or association with strong grass roots and/or constituent based relationship or focus on organizational development, public or social policy.

• Preferred extensive experience managing and leading teams.

• Preferred experience in one of the following: service on a non-profit board; board /staff management and leadership development; board/staff evaluation; creating, facilitating and managing strategic planning; or experience in developing and writing cases for support.

• Preferred: through knowledge and leadership experience with the Special Olympics Movement.

Desired Qualifications :

• Ability to be creative in designing programs and exacting in their execution.

• Excellent leadership, negotiating and consensus building skills.

• Proven ability to build and maintain trust with a wide array of clients and staff

• Appreciation and respect for diversity.

• Demonstrated ability to prioritize and meet multiple, competing responsibilities and to lead others

• Ability to work in a fast paced and changing environment

• Superior written, computer and oral communication skills

• Demonstrated ability to mobilize a team around shared goals. Ability to work in and lead teams that include SOA staff, volunteers, athletes and Program leadership.

ELIGIBILITY

Suitably Qualified

Candidates

CLOSING DATE

REFERENCE NUMBER

FPR 36/25 Ext

SALARY

TCOE: R R

DEPARTMENT

Organisational Effectiveness

&Innovation

DIRECTORATE

FUTURE PLANNING AND

RESILIENCE

Principal Organizational Development

Specilaist-Change Management and leadership

Requirements

• A three-year tertiary qualification, with a focus in social

sciences or behavioural sciences. Preference would be a

postgraduate qualification in Organisational Psychology or

equivalent

• Certification in change management methodology would be an

advantage

• Eight (8) years or more working experience coupled with

experience in organizational behaviour/change

management/organisational development

• A valid driver's license is preferred.

Key Performance Areas

• Facilitate the development and implementation of

change management and change leadership strategies

across all the directorates / departments of the City of

Cape Town

• Engage and build relationships with various stakeholders

proactively through communication and collaboration to

enable effectiveness of organisational change

• Plan and execute specific key strategic initiatives

(organisational; technical; cultural) by applying change

management principles for large scale transversal and key City

projects

• Provide input to and implement change readiness assessments,

develop communication, sponsorship, stakeholder engagement

and training plans while also identifying areas of resistance

• Develop specific interventions to address resistance at individual

and team levels and facilitate change sessions/ conversations with

senior management and teams

• Build change management capability by collaborating with

the Organisational Development team to institutionalise

change leadership in the city as key leadership / management

competency

• Utilise a variety of organisational development, people

management and change management methodologies and

best practice approaches to deliver on key functions.

Now Hiring: Experienced Planning Manager | Heavy Engineering / Manufacturing

Are you a
driven, strategic planner
ready to take charge in a fast-paced production environment?

We're looking for a
Planning Manager
with a
minimum of 7 years' experience
in
heavy engineering or manufacturing
someone who thrives on precision, teamwork, and delivering results.

What You'll Bring:

• Proven
  leadership
  and coordination skills
• Strong command of
  SAP
  and production scheduling systems
• A hands-on approach to solving complex planning challenges
• The ability to drive efficiency, optimise resources, and meet deadlines

Job Title

Planning Manager

Primary Purpose (Role):

The Planning Manager is responsible for providing a complete project planning service to DRA.

Key Performance Areas (Responsibilities):

People Leadership

• Ensure the Planning department at DRA is functional and capable of providing cost-effective services to projects.
• Mentor the Planning Department resources.
• Lead and develop the team for optimal performance.

People Management

• Allocate resources to projects.
• Identify and participate in the training and development of resources.
• Liaise with all stakeholders to ensure project requirements are met.
• Provide leadership, confidence, and motivation to all project planning resources.

Operational Management

• Ensure a comprehensive planning service is delivered to all projects.
• Develop Planning procedures.
• Support the General Manager: Project Controls in all planning related duties as required.
• Attend management, project team, and client meetings as requested.
• Assist management, project managers, and colleagues in understanding and accepting scheduling concepts, theory, and alternative approaches in scheduling project activities.
• Comply with all health and safety, company policies, procedures, and standards.
• Manage all planning software, supported by DRA ICT.
• Take on client-facing roles as and when the project demands.
• Drive innovation and optimisation.

Stakeholder Relations

• Ensure all interactions with stakeholders are conducted in a professional and respectful manner.

Qualifications:

• Grade 12 - Essential
• Project Management Institute (PMI) qualifications or similar - Advantageous
• Technical Qualification - Advantageous
• MS Projects 2013 and Primavera P6 - Essential

Experience:

• Experience in a similar position in the EPCM environment - 8+ years - Essential
• Experienced in a multi-disciplinary engineering and construction environment - 5+ years - Advantageous
• Junior Management experience - 2+ years - Advantageous
• Full MS Office Package at minimum intermediate level - 5+ years - Advantageous

Knowledge Areas:

• Thorough understanding of the EPCM project cycle - Advantageous
• Understanding of Project Management fundamentals - Advantageous
• Exposure to all project control functions - Advantageous
• Well-developed computer literacy specifically including: MS Office suite, Primavera Suite, MS Project - Essential
• Thorough understanding of engineering, manufacturing, and construction processes - Essential
• Comprehensive knowledge and experience in project planning at all levels - Essential

In this key role, you'll develop and execute workforce strategies to ensure the right people are in the right place at the right time. You'll manage forecasting, scheduling and real-time performance, while coaching and leading a small planning team to support operational excellence as we scale. Bellville-based contact centre.

• Forecasting call volumes and staffing requirements

• Creating efficient schedules to meet service levels and manage costs

• Monitoring real-time performance and adjusting plans as needed

• Analysing data and providing proactive insights to drive improvement

• Leading, mentoring and developing the WFM team

• Partnering with managers across the business to plan resources effectively

• Maintaining WFM systems and ensuring compliance with labour legislation

• Minimum 2 years' experience in a contact centre workforce planning leadership role

• Strong understanding of WFM systems, KPIs and scheduling software

• Excellent analytical, planning and stakeholder management skills

• Matric (Bachelor's degree an advantage)

• Credit and Criminal Clear

• Medical aid fully covered for main member

Are you passionate about optimising people, processes and performance?

We're looking for an experienced Workforce Planning Manager to join our dynamic Bellville-based contact centre.

In this key role, you'll develop and execute workforce strategies to ensure the right people are in the right place at the right time. You'll manage forecasting, scheduling and real-time performance, while coaching and leading a small planning team to support operational excellence as we scale.

What you'll be doing:

• Forecasting call volumes and staffing requirements
• Creating efficient schedules to meet service levels and manage costs
• Monitoring real-time performance and adjusting plans as needed
• Analysing data and providing proactive insights to drive improvement
• Leading, mentoring and developing the WFM team
• Partnering with managers across the business to plan resources effectively
• Maintaining WFM systems and ensuring compliance with labour legislation

What you'll bring:

• Minimum 2 years' experience in a contact centre workforce planning leadership role
• Strong understanding of WFM systems, KPIs and scheduling software
• Excellent analytical, planning and stakeholder management skills
• Matric (Bachelor's degree an advantage)
• Credit and Criminal Clear

Location: Bellville, Cape Town

Purpose of the job

The Workforce Planning Manager is responsible for forecasting resource requirements and developing strategic staffing plans to support customer-facing operations, with a particular focus on B2C Front Office environments. This includes ensuring the organisation can meet service demands efficiently while maintaining high levels of responsiveness and customer satisfaction.

Using historical data, predictive modelling, and business insights, the manager anticipates demand across multiple channels and translates forecasts into actionable plans. They collaborate with departments such as Operations, HR, and Finance to align workforce strategies with broader business objectives and operational realities.

A key aspect of the role is the ability to present complex planning outputs in a commercially relevant way. The manager must communicate the financial and operational impact of resource decisions to senior stakeholders, support strategic planning, and continuously improve forecasting models and processes to enhance agility, scalability, and cost-effectiveness.

Key Responsibilities

Resource Forecasting:

Develop and maintain resource forecasting models to predict future call, claims, and resource requirements based on historical data and projected business product trends.

Analyse insights and trends, business forecasts, and operational metrics to anticipate resource requirements.

Collaborate with finance and operational teams to align resource forecasts with business plans.

Apply forecasting techniques tailored to B2C Front Office environments, considering customer behaviour, seasonal trends, and campaign impacts.

Present forecasting outputs in a commercially relevant format to support strategic planning and investment decisions.

Resource Planning

Create comprehensive resource plans to ensure the availability and efficient use of resources across the organisation (Short/Medium/Long Term).

Monitor and adjust resource plans to address changes in demand, project timelines, and business priorities.

Coordinate with various operational departments and clients to ensure alignment of resource plans with overall business objectives and operational targets.

Facilitate regular meetings with key stakeholders to review resource forecasts, address challenges, and update plans.

Communicate resource plans and changes effectively to all relevant parties.

Ensure resource plans support both operational efficiency and commercial viability in high-volume B2C environments.

Data Analysis and Reporting

Gather and analyse data to provide insights into resource utilisation and identify opportunities for improvement.

Develop and maintain dashboards and reports to track resource metrics and performance indicators.

Present findings and recommendations to senior management to support strategic decision-making.

Translate operational data into clear, commercially focused insights for non-technical stakeholders.

Process Improvement

Identify and implement process improvements to enhance the accuracy and efficiency of resource forecasting and planning.

Utilise best practices, industry standards, and WFM technology to optimise resource management processes.

Monitor the impact of changes and adjust as necessary to ensure continuous improvement.

Risk Management

Assess potential risks related to resource availability and develop contingency plans to mitigate these risks.

Ensure compliance with relevant regulations, standards, and internal policies regarding resource management.

Conduct regular audits and reviews to maintain high standards of resource planning and utilisation.

Knowledge, skills and experience required

• Strong analytical and problem-solving skills.

• Proven experience in resource forecasting and planning within a B2C Front Office or contact centre environment.

• Strong understanding of customer demand dynamics and operational drivers in multi-channel service environments.

• Ability to interpret complex data and translate it into actionable plans and commercially sound recommendations.

• Skilled in presenting workforce strategies and performance insights to senior stakeholders, with a focus on financial impact and business alignment.

• Proficiency in workforce management and planning tools (e.g., NICE, Verint, IEX, Calabrio).

• Strong analytical and problem-solving skills, with attention to detail and accuracy.

• Excellent communication and stakeholder engagement skills across operational and commercial functions.

• Experience in scenario modelling, capacity planning, and continuous improvement of forecasting processes.

• Commercial acumen with the ability to link operational planning to financial outcomes and strategic goals.

• Flexibility to adapt to changing business needs and work across time zones or geographies as required.

Regulatory Responsibilities

Adhere to relevant regulatory Conduct rules and the Firm's code of conduct including but not limited to the Financial Conduct Authority and Central Bank of Ireland

Undertake all regulatory training as prescribed by the company and comply with all policies relevant to your role

Immediately report any known conflicts of interest in line with company policy

Satisfy on an ongoing basis the company's fit and proper requirements which as a minimum shall take account of your:

Honesty, integrity and reputation

Competence and capability; and

Financial soundness

Carry out the role with honesty and integrity in the best interests of the Firm and its customers

Maintain a Duty of Responsibility for all activities managed within the role

Purpose of the job

The Workforce Planning Manager is responsible for forecasting resource requirements and developing strategic staffing plans to support customer-facing operations, with a particular focus on B2C Front Office environments. This includes ensuring the organisation can meet service demands efficiently while maintaining high levels of responsiveness and customer satisfaction.

Using historical data, predictive modelling, and business insights, the manager anticipates demand across multiple channels and translates forecasts into actionable plans. They collaborate with departments such as Operations, HR, and Finance to align workforce strategies with broader business objectives and operational realities.

A key aspect of the role is the ability to present complex planning outputs in a commercially relevant way. The manager must communicate the financial and operational impact of resource decisions to senior stakeholders, support strategic planning, and continuously improve forecasting models and processes to enhance agility, scalability, and cost-effectiveness.

Key Responsibilities

Resource Forecasting:

Develop and maintain resource forecasting models to predict future call, claims, and resource requirements based on historical data and projected business product trends.

Analyse insights and trends, business forecasts, and operational metrics to anticipate resource requirements.

Collaborate with finance and operational teams to align resource forecasts with business plans.

Apply forecasting techniques tailored to B2C Front Office environments, considering customer behaviour, seasonal trends, and campaign impacts.

Present forecasting outputs in a commercially relevant format to support strategic planning and investment decisions.

Resource Planning

Create comprehensive resource plans to ensure the availability and efficient use of resources across the organisation (Short/Medium/Long Term).

Monitor and adjust resource plans to address changes in demand, project timelines, and business priorities.

Coordinate with various operational departments and clients to ensure alignment of resource plans with overall business objectives and operational targets.

Facilitate regular meetings with key stakeholders to review resource forecasts, address challenges, and update plans.

Communicate resource plans and changes effectively to all relevant parties.

Ensure resource plans support both operational efficiency and commercial viability in high-volume B2C environments.

Data Analysis and Reporting

Gather and analyse data to provide insights into resource utilisation and identify opportunities for improvement.

Develop and maintain dashboards and reports to track resource metrics and performance indicators.

Present findings and recommendations to senior management to support strategic decision-making.

Translate operational data into clear, commercially focused insights for non-technical stakeholders.

Process Improvement

Identify and implement process improvements to enhance the accuracy and efficiency of resource forecasting and planning.

Utilise best practices, industry standards, and WFM technology to optimise resource management processes.

Monitor the impact of changes and adjust as necessary to ensure continuous improvement.

Risk Management

Assess potential risks related to resource availability and develop contingency plans to mitigate these risks.

Ensure compliance with relevant regulations, standards, and internal policies regarding resource management.

Conduct regular audits and reviews to maintain high standards of resource planning and utilisation.

Knowledge, skills and experience required

• Strong analytical and problem-solving skills.
• Proven experience in resource forecasting and planning within a B2C Front Office or contact centre environment.
• Strong understanding of customer demand dynamics and operational drivers in multi-channel service environments.
• Ability to interpret complex data and translate it into actionable plans and commercially sound recommendations.
• Skilled in presenting workforce strategies and performance insights to senior stakeholders, with a focus on financial impact and business alignment.
• Proficiency in workforce management and planning tools (e.g., NICE, Verint, IEX, Calabrio).
• Strong analytical and problem-solving skills, with attention to detail and accuracy.
• Excellent communication and stakeholder engagement skills across operational and commercial functions.
• Experience in scenario modelling, capacity planning, and continuous improvement of forecasting processes.
• Commercial acumen with the ability to link operational planning to financial outcomes and strategic goals.
• Flexibility to adapt to changing business needs and work across time zones or geographies as required.

Regulatory Responsibilities

Adhere to relevant regulatory Conduct rules and the Firm's code of conduct including but not limited to the Financial Conduct Authority and Central Bank of Ireland

Undertake all regulatory training as prescribed by the company and comply with all policies relevant to your role

Immediately report any known conflicts of interest in line with company policy

Satisfy on an ongoing basis the company's fit and proper requirements which as a minimum shall take account of your:

Honesty, integrity and reputation

Competence and capability; and

Financial soundness

Carry out the role with honesty and integrity in the best interests of the Firm and its customers

Maintain a Duty of Responsibility for all activities managed within the role

Role Purpose
,

Join Lactalis South Africa at our offices in the Western Cape and take on the challenging role of Demand Planning Manager. In this role the incumbent, along with their team, will be responsible for leading integration and promoting alignment between Commercial, and Supply Chain. The incumbent will help ensure that Customers demands are fulfilled through integrated business planning while supporting functions to achieve their respective performance objectives

,
Requirements
,

• Relevant Degree in BCom or Industrial Engineering
• 5-8 years' Supply Chain experience
• Data Analytics experience would be advantageous
• Strong interpersonal skills
• Highly analytical
• Resilient and strong interpersonal skills
• Strong communication and presentation skills

Resourceful and adaptable individual with strong self-management attributes

,
Duties and Responsibilities
,

• The incumbent will be responsible for the Sales Forecast that is used in short-term supply planning as well as long term volume forecasts for input into quarterly/annual financial forecasts, capacity reviews and critical raw material allocation (Raw Milk).
• Mature and further develop the Integrated Business Planning (S&OP) philosophy at LSA by constantly finding ways to improve and streamline the process and dashboards.
• Prepare and coordinate weekly Demand Reviews with Commercial teams to enable improvement in Sales Forecast Accuracy, contribute to lowering working capital and maximise customer demand fulfilment.
• Collaborate with Commercial to improve Promotional volume planning and phasing
• Develop and encourage the use of systems and BI analytics to improve the supply chain's effectiveness
• Drive a continuous improvement and skills development philosophy in the team.