150 Organizational Change jobs in South Africa

ELIGIBILITY

Suitably Qualified

Candidates

CLOSING DATE

REFERENCE NUMBER

FPR 36/25 Ext

SALARY

TCOE: R R

DEPARTMENT

Organisational Effectiveness

&Innovation

DIRECTORATE

FUTURE PLANNING AND

RESILIENCE

Principal Organizational Development

Specilaist-Change Management and leadership

Requirements

• A three-year tertiary qualification, with a focus in social

sciences or behavioural sciences. Preference would be a

postgraduate qualification in Organisational Psychology or

equivalent

• Certification in change management methodology would be an

advantage

• Eight (8) years or more working experience coupled with

experience in organizational behaviour/change

management/organisational development

• A valid driver's license is preferred.

Key Performance Areas

• Facilitate the development and implementation of

change management and change leadership strategies

across all the directorates / departments of the City of

Cape Town

• Engage and build relationships with various stakeholders

proactively through communication and collaboration to

enable effectiveness of organisational change

• Plan and execute specific key strategic initiatives

(organisational; technical; cultural) by applying change

management principles for large scale transversal and key City

projects

• Provide input to and implement change readiness assessments,

develop communication, sponsorship, stakeholder engagement

and training plans while also identifying areas of resistance

• Develop specific interventions to address resistance at individual

and team levels and facilitate change sessions/ conversations with

senior management and teams

• Build change management capability by collaborating with

the Organisational Development team to institutionalise

change leadership in the city as key leadership / management

competency

• Utilise a variety of organisational development, people

management and change management methodologies and

best practice approaches to deliver on key functions.

Overview

The opportunity

Are you a growth accelerator? Are you passionate about helping some of the world’s largest and most successful companies achieve purposeful growth?

EY is helping our clients solve difficult problems and achieve their growth ambitions. We believe that our value doesn’t stop at strategy development; we help our clients implement our recommendations to transform the way they do business.

Around the world, the biggest challenge faced by utilities right now is transitioning to a digitally transformed world. But the radical changes and new capabilities required to transform successfully are simply overwhelming for many companies. EY has focused on our Digital Grid Services and solutions for the water and energy industry.

Utilities are in the process of ramping up their investments in water and energy grid connectivity for improved operating economics, efficiency, customer satisfaction and reliability. Utilities are looking to embark on the journey of implementing smart/digital metering and Advanced Metering Infrastructure (AMI) technologies and are aspiring to become a world class digital utility provider by leveraging the latest and progressive smart metering, grid and AMI trends and technologies within the water and utilities space. These technologies also support Renewable Energy, Energy Trading, and Wheeling which are reshaping the energy landscape.

Southern Africa faces several challenges as a result of climate change, such as resource scarcity, degradation of infrastructure and resources, urbanisation, and the increasing demand which must meet the growing demands of an increasing population. These stressors require innovative transformative solutions that ensure the sustainability of these natural resources.

This is an opportunity to bring real meaning to your career by being involved in some of the most important transformative initiatives in our market. It is an opportunity to bring your strategic vision, your entrepreneurial and innovative spirit and your ability to reinvent business to our clients and contribute to building a better working world.

Our Business Transformation team are seeking growth minded and solutions focused people who are passionate about truly making a difference. Based in South Africa, you will be working on high-profile engagements, with the brightest and best minds from across EY, finding innovative strategic solutions to some of the most complex and demanding problems.

You will be part of a high performing team who leads the way in conversations with the clients and the account teams who support them, leading EY’s approach to the market.

As a manager in our Transformation team you will work across our Business Consulting teams to redesign businesses, design processes and solutions to transform how our clients manage water, energy and other precious resources on our planet. You will support business development, creating proposals and participating in solution development and helping delivering market leading ideas and proposals to clients.

You will manage high performing teams, coach junior team members and develop the careers of colleagues.

• Assist leading organisations to prepare and respond to the transformation required in building a modernised grid infrastructure and enable digital utilities marketplace.
• Design, reinvent and innovate business models that will create long term value and disrupt markets.
• Design and build operating models, including process, governance, organisation, technology and the supporting ecosystem.
• Develop the technical specifications of innovative technology, determine the communications, networks and infrastructure of the technical solution architecture.
• Design, establish and operate the implementation programmes, including agile or lean approaches to design, build and launch new products, service, experiences and business models.
• Analyse data and provide recommendations to client executives on strategic initiatives and transformations.
• Lead the development of proposals – from understanding the client’s requirements, defining the approach, methods and timeline to determine the team and commercials to deliver the engagement.
• Follow the appropriate quality and risk management processes in EY to protect the reputation of the firm and manage risks of engagements and clients proactively.
• Manage project teams, project financials budgeting and invoicing process.
• Responsible for quality deliverables and leveraging EY thought leadership, delivery methods and tools to deliver products and outcomes.
• Build client relationships and establish the team as a trusted advisor in the market place.
• Collaborate across EY service lines to increase value for our clients, contributing to building a better working world.

We are looking for passionate leaders with strong vision and collaborative commitment to teamwork to bring deep transformation and design expertise to our clients. If you have a genuine desire to help businesses achieve their full potential and to make a positive impact, then this role is for you.

• A passion for people — our people are our greatest asset. We need you to be able to lead project teams to bring out the best in our people and help them to develop and grow.
• Ability to build exceptional client relationships — our clients are at the centre of what we do. Through the delivery of engagements, you will be responsible for managing key client relationships to make sure that we deliver quality and value.
• Ability to think strategically and to solve complex problems . You will demonstrate strong critical thinking skills focused on developing solutions, creating logical arguments or analysis, assimilating complex information, identifying or anticipating issues or challenges.
• Ability to communicate , making complex systems and situations simple to understand. You’ll communicate visually, verbally and in written reports.
• Ability to manage projects –we help our client solve their complex business challenges. Experience in managing transformation or innovation programs.
• Ability to learn new ideas and capabilities rapidly through self–driven learning and research. You’ll need to be able to assimilate new ideas and information rapidly, making sense of the world around you and at clients.

• Leadership capabilities that accept responsibility, build high performing teams, scale through appropriate delegation and teamwork, share clear direction, gain support and commitment from others, provide feedback openly and learn from feedback from others whilst admitting mistakes in order to learn.
• Strong commercial awareness and proven ability to present technical information in a meaningful manner to executive stakeholders.
• Experience working across multiple functions in an organisation or at clients to better understand the inter-related nature of solving complex challenges in an organisation.
• Intellectual curiosity and passionate. Purpose-driven and able to ask better questions to seek better answers.
• A keen traveller to travel within South Africa, other African countries as well as globally for exciting project opportunities.
• An entrepreneurial and growth-oriented mindset.

• Enthusiasm and ability to collaborate well in teams . We are looking for inclusive people who value differences and have a real desire to both learn and coach others

• Minimum 5 years management consulting experience, preferably in the Power and Utilities sector
• 5-10 years working experience
• Bachelor degree in Science or Engineering (Industrial, Mechanical, Civil or Chemical preferred)
• A post graduate degree will be considered beneficial but not a pre-requisite.
• Relevant certification from recognised institutions in project or program management, such as PMP, PgMP, Agile and Prince II is beneficial but not a pre-requisite
• Lean six sigma qualifications will be beneficial
• Valid passport needed for travelling

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

• Build a business and develop teams: an empowering, entrepreneurial working environment in which you will be rapidly building and growing a Business Transformation business that make a real impact in the market. You will inspire, coach and develop other team members to create a high performing business.
• Continuous learning: personalised career development including coaching, experiences and formal learning so you’ll develop the mindset and skills you’ll need to thrive in the future.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and to build trust in the market.

Enabled by data and technology, diverse EY teams in over 150 countries help clients reimagine the future, reframe their strategies, grow, transform and operate. EY teams ask better questions to find new answers for the complex issues facing our world today.

As a global leader in assurance, tax, strategy and transactions and consulting services, we’re focused on building a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, feedback is an essential part of what we do and this will be forthcoming in order for you to maximize your potential and be part of a dynamic team.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Empowering Africa's tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

The Executive: Business Transformation & Strategic Change is a crucial value enablement role reporting to the Chief Operations Officer (COO). This role focuses on steering strategic change and business transformation within Business Banking. The incumbent will ensure effective project delivery, value realization, people change management, risk handling, and portfolio management aligned with the business's strategic goals. Additionally, the role demands driving business ownership of results and embedding change at the organizational level.

As a Senior Executive in the Absa Business Banking Chief Operations Office, you will excel in commercializing and monetizing strategies with a strong financial acumen. Your ability to leverage digital tools and technology to automate processes and generate commercial value will be paramount. With a focus on efficiency driven by automation, digitization, and cost optimization, you will consistently create demonstrated value for our clients.

Job Description

KEY FOCUS AREAS

• Lead Business Banking's strategic transformation agenda to achieve future-state ambitions.
• Align the Strategic Initiatives Book of Work (SI BoW) with enterprise priorities for maximum impact.
• Establish robust governance, decision-making, and KPIs to enable insight-led execution and risk management.
• Design scalable frameworks and Centres of Excellence to institutionalize transformation capabilities.
• Champion agile methodologies to drive delivery efficiency and continuous improvement.
• Enable digital and operational model transformation through strategic partnerships and innovation.
• Translate strategic shifts into actionable plans ensuring sustained adoption.
• Collaborate across Exco, Group, and Business Units for cohesive, aligned execution.
• Foster a high-performing, accountable transformation team grounded in agility and excellence.
• Embed a future-focused, customer-centric mindset to drive meaningful, sustainable change.

ACCOUNTABILITIES

Strategy Formulation and Execution

• Align the Strategic Initiatives Book of Work (SI BoW) with Business Banking's multi-year strategy.
• Translate strategic ambitions into business plans and execution roadmaps.
• Drive enterprise-wide transformation through structured delivery and change management.
• Cascade strategic goals and ensure alignment between business unit vision and functional priorities.
• Develop effective partnerships to enable business performance and sector-wide influence.
• Translate long-term strategic objectives into aligned business plans, execution roadmaps and key milestone measurements for the business area.
• Cascade strategic goals and ensure alignment between business unit vision and functional implementation priorities, setting clear short, medium and long-term milestones.
• Develop effective partnerships to enable business performance and contribute to sector-wide influence aligned with strategic initiatives.
• Respond to emerging policy and regulatory trends by adapting operational strategy and ensuring compliance alignment.
• Coordinate business enablement efforts for Business Banking, ensuring delivery capability across systems, processes, and teams.
• Track execution progress against key strategic initiatives and intervene to correct course where needed.
• Support transformation initiatives through structured programme delivery and change management practices.
• Provide expert advice and support in operating model, strategy, and value chain formulation and delivery alignment.
• Identify practices and technologies that provide competitive advantage and enable knowledge sharing and integration of practice areas.
• Undertake analysis of management and specialist information and guide reporting tool implementation to improve decision-making quality.

Customer Primacy

• Ensure transformation initiatives enhance the end-to-end customer experience.
• Leverage customer insights to shape transformation roadmaps and prioritise investments.
• Represent the voice of the customer in leadership forums to influence strategic priorities.
• Utilise customer data to improve processes and propositions.
• Instil customer-centric decision-making in teams.
• Interpret market and customer insights to inform operational plans and prioritise capability investments.
• Utilise customer data to improve processes and propositions, ensuring measurable customer value delivery.
• Instil customer-centric decision-making in teams, balancing experience and efficiency targets.
• Implement initiatives that improve customer engagement and retention through operational enhancements.
• Coordinate cross-functional initiatives to deliver consistent customer journeys and service quality.
• Represent the voice of the customer within leadership forums to influence service delivery priorities.
• Plan and deliver services that create a culture which aims to exceed customer expectations in all aspects of the business.
• Provide expertise in designing integrated frameworks to embed service excellence.

Sustainable Growth

• Lead the development of growth plans aligned with segment, enterprise, and ESG priorities.
• Partner across Strategy, Technology, and Operations for scalable growth initiatives.
• Monitor growth delivery and align initiative outcomes with financial and customer value targets.
• Evaluate financial and customer returns to ensure business viability.
• Develop business area growth plans aligned to segment and enterprise priorities.
• Work with business partners to define and execute on growth strategies and operational initiatives.
• Mobilise functional teams to deliver growth targets and embed performance accountability.
• Monitor growth delivery, resolving barriers and reinforcing strategic objectives at operational levels.
• Evaluate financial and customer returns on initiatives to ensure alignment with business viability.
• Formulate and develop multi-function operating frameworks that contribute to sustainable growth.

Client-Driven Innovation and Change

• Monitor competitive landscape and identify opportunities to improve products, services, or operations.
• Drive continuous improvement and innovation within the team to enhance customer outcomes.
• Shape client experience initiatives through project ownership and delivery responsibility.
• Lead operational change, ensuring readiness, engagement, and measured impact across delivery teams.
• Influence and communicate across all levels of the business to minimise resistance to change and ensure onboarding of target audiences.
• Scan the external environment to investigate alternative delivery models and offer innovative advice for competitive advantage.
• Drive change management activities across a single value chain for optimal adoption of change.

Leading Talent

• Lead, coach, and empower a high-performing team.
• Build organisational capability in agile delivery, change leadership, and stakeholder engagement.
• Align talent strategies with transformation demands and future readiness.
• Develop workforce capabilities to meet business plan execution requirements.
• Create inclusive team environments that support performance, well-being, and growth.
• Embed people processes and values into business routines, reinforcing a strong leadership culture.
• Develop workforce capabilities to meet business plan execution requirements and future readiness.
• Create inclusive team environments that support performance, wellbeing, and growth.
• Address escalated people issues and ensure application of performance and development processes.
• Develop future leaders through mentorship, stretch assignments, and tailored development experiences.
• Provide expertise and advice in the development and implementation of human capability and accountability frameworks across functions.
• Direct the development and implementation of human capability strategies to support people management priorities.

Operational Effectiveness

• Oversee governance forums, reporting cycles, and dashboards for strategic visibility and risk mitigation.
• Resolve cross-functional delivery barriers for seamless execution across business units.
• Leverage data insights to improve digital enablement, customer outcomes, and execution agility.
• Set financial and resourcing plans to enable business performance and track budgets.
• Represent the business area in operational forums and with delivery partners.
• Operationalise strategic goals into functional plans with clear deliverables, timelines, scorecards with team and individual KPIs to enable effective tracking of business and individual performance.
• Set appropriate financial and other resourcing plans to enable business performance, tracking against budgets and investments for both current and long-term strategic goals.
• Ensure integration across business units by resolving operational friction and dependencies.
• Represent the business area in operational forums and with delivery partners.
• Leverage data insights to improve operational effectiveness and customer outcomes.
• Continuously improve processes for agility, quality, and alignment with customer needs and digital tools.
• Identify problems and formulate alternate solutions to resolve value chain conflicts.
• Provide expert advice on operating model, strategy, value chain formulation, and business controls/governance frameworks.

Digital Adoption

• Execute digital initiatives and promote adoption of technologies that improve efficiency and user experience.
• Monitor digital platform performance and ensure integration with business processes and outcomes.
• Deliberately identify opportunities to digitise, automate, and implement solutions for customer primacy, innovation, and operational effectiveness.

Good Governance, Risk and Compliance

• Implement governance, risk, and compliance frameworks in business processes and team routines.
• Promote risk awareness and lead the response to regulatory changes and emerging issues.
• Support audit readiness and ensure operational teams adhere to compliance requirements.
• Define and consolidate the risk profile for the business unit, manage critical risks, and ensure resolution feedback to stakeholders.
• Enable the development and implementation of integrated corporate governance frameworks in areas of specialisation.
• Influence the implementation of effective internal controls systems and corporate governance practices.

Data Monetisation

• Apply data insights to support business planning and decision-making in the business area.
• Develop mechanisms to ensure data is collected, validated, and used to drive performance improvement.
• Oversee the explicit use of data and its inherent value to explore opportunities and guide decisions.

Stakeholder Management

• Manage relationships with key stakeholders to support aligned delivery and issue resolution.
• Ensure stakeholder expectations are managed and engagement is consistent with transformation priorities.

QUALIFICATIONS AND EXPERIENCE

Education/ Qualification:

Post Graduate Degree: Honours Degree, Post Graduate Diploma and Professional Qualifications (NQF8)

Field of Study:

• Banking, Business and Commerce
• Organisational Development
• Psychology
• Business Strategy
• Human Capital
• Change Management
• Portfolio and Programme Management

Work Experience:

• 12-15 years' experience in a capability of critical importance to the bank.
• Track record of 5 years in a people management position in a large enterprise.
• Experience developing integrated customer-centric solutions while managing stakeholders across business areas.
• Exposure to digital transformation and data-driven decision-making.
• Proven success in driving strategy execution, transformation governance, and change capability.

COMPETENCIES

Leadership Competencies:

• Strategic Thinking
• Business Acumen
• Communication
• Influence
• Leadership
• Creativity and Innovation
• Delivering Results
• Adaptability
• Collaboration

Knowledge and Skills:

• Strong commercialisation and monetisation skills with an affinity for finance
• Digital affinity and dexterity that leverages technology to automate and create commercial value
• Mindset of efficiency driven by automation, digitization, and cost optimisation to create client value
• Strategic business transformation and enterprise change leadership
• Portfolio governance, prioritisation, and execution oversight
• Agile methodologies and change enablement frameworks
• Organisational readiness and change adoption strategies
• Performance tracking, benefits realisation, and value optimisation
• Executive stakeholder engagement and strategic influence
• Digital transformation awareness and adoption of enabling technologies

Education

Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit: The Business Consultant will play a crucial role within the Business Transformation Office (BTO), driving data-driven insights and translating them into actionable interventions and projects. This role will be instrumental in understanding customer journeys, analysing business processes, identifying opportunities for improvement and activating projects across the organisation. The Business Consultant will work closely with stakeholders, including business leaders, subject matter experts, and IT teams, to define impactful projects that enhance customer experience, improve operational efficiency, and support strategic decision-making.

Your responsibilities will include:

Key Accountabilities and Decision Ownership:

• Analyse customer data, market trends, and operational performance metrics to identify areas for improvement and opportunities for growth.
• Leverage a principled-based and data-led approach to conduct in-depth analysis of business requirements, including gathering and documenting stakeholder needs, identifying pain points, and defining success metrics.
• Translate business needs into clear, concise, and actionable transformation roadmap, projects and acceptance criteria leveraging methodologies like process mapping and service design.
• Conduct feasibility studies and business cases to evaluate the potential impact of proposed projects.
• Develop and maintain dashboards and reports to track the business cases and other key performance indicators (KPIs) to monitor the effectiveness of business initiatives and projects.
• Develop and maintain comprehensive customer journey maps, identifying touchpoints, pain points, and opportunities for improvement across all channels.
• Conduct customer interviews, surveys, and focus groups to gather customer feedback and understand their needs and expectations.
• Analyse existing business processes and decision stage gates and identify areas for improvement, such as automation, streamlining, and re-engineering.
• Design new processes to enhance efficiency and effectiveness across the organisation.
• Develop comprehensive project plans, including scope, objectives, deliverables, timelines and resource allocation for all assigned transformation initiatives.
• Lead project teams in the execution of project plans, ensuring adherence to governance and quality standards.
• Proactively identify and manage project risks, dependencies and the critical path.

Stakeholder and Relationship Management

• Collaborate with project managers to define project scope, develop project plans, and track progress against key milestones.
• Support the implementation and testing of new systems and processes.
• Build and maintain strong relationships with executive leadership, department heads, and other key stakeholders.
• Develop and deliver regular, transparent status reports to the BTO leadership and key stakeholders.
• Effectively communicate the value proposition of transformation initiatives to all levels of the organisation.
• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives.
• Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.

The ideal candidate for this role will have:

• B Degree in Business Administration/Equivalent.
• A Post Graduate Degree in Technology or a related field is advantageous.
• 5 - 8 years of experience in business transformation, process improvement, or a related field with demonstrated experience in:
  • Proven experience in conducting business needs analysis, requirements gathering, and process mapping.
  • Strong analytical and problem-solving skills with the ability to analyse data and draw meaningful insights.
  • Experience with data analysis and visualization tools (e.g., Tableau, Power BI, Excel).
  • Knowledge of and experience in Agile methodologies and project management.
  • Excellent communication, presentation, and interpersonal skills.
  • Strong attention to detail and organizational skills.

Technical Competencies

• Strategic mind set and out of box thinking.
• Experience in solution selling within enterprise customers.
• Deep understanding of the customer’s business, its market and industry alongside key decision-makers and influencers in account organisation.
• Strong communication skills and the ability to interact comfortably with a cross-section of management, including C-suite executives, at a global level.
• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions.
• Robust understanding of account P&L.
• Experience working in multinational matrix organisation.
• Successful track record of managing multi-industry sales teams and demonstrate profitable revenue growth.
• Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities for.
• Understanding of the SA telecommunication landscape.
• Understanding of Companies customer requirements.
• Understanding of technical concepts and the ability to communicate it as viable appealing market offerings.
• Understanding of SA business landscape.
• Understanding of the Value Chain Analysis with regards to various customer businesses.

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service.
• Accountability: seeks feedback and identifies opportunities for improvement or innovation.
• Collaboration: Actively fosters collaboration, seeks input and effectively partners.
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self improvement and has a growth mindset.
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors).
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership.
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages.
• Retirement funds, risk benefits, and medical aid benefits.
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies.

The base location for this role is Vodacom Midrand Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2025.

The Business Consultant will play a crucial role within the Business Transformation Office (BTO), driving data-driven insights and translating them into actionable interventions and projects. This role will be instrumental in understanding customer journeys, analysing business processes, identifying opportunities for improvement and activating projects across the organisation. The Business Consultant will work closely with stakeholders, including business leaders, subject matter experts, and IT teams, to define impactful projects that enhance customer experience, improve operational efficiency, and support strategic decision-making.

Key Accountabilities and Decision Ownership:

• Analyse customer data, market trends, and operational performance metrics to identify areas for improvement and opportunities for growth.
• Leverage a principled-based and data-led approach to conduct in-depth analysis of business requirements, including gathering and documenting stakeholder needs, identifying pain points, and defining success metrics.
• Translate business needs into clear, concise, and actionable transformation roadmap, projects and acceptance criteria leveraging methodologies like process mapping and service design.
• Conduct feasibility studies and business cases to evaluate the potential impact of proposed projects
• Develop and maintain dashboards and reports to track the business cases and other key performance indicators (KPIs) to monitor the effectiveness of business initiatives and projects.
• Develop and maintain comprehensive customer journey maps, identifying touchpoints, pain points, and opportunities for improvement across all channels.
• Conduct customer interviews, surveys, and focus groups to gather customer feedback and understand their needs and expectations
• Analyse existing business processes and decision stage gates and identify areas for improvement, such as automation, streamlining, and re-engineering.
• Design new processes to enhance efficiency and effectiveness across the organisation
• Develop comprehensive project plans, including scope, objectives, deliverables, timelines and resource allocation for all assigned transformation initiatives.
• Lead project teams in the execution of project plans, ensuring adherence to governance and quality standards.
• Proactively identify and manage project risks, dependencies and the critical path

Stakeholder and Relationship Management

• Collaborate with project managers to define project scope, develop project plans, and track progress against key milestones.
• Support the implementation and testing of new systems and processes
• Build and maintain strong relationships with executive leadership, department heads, and other key stakeholders.
• Develop and deliver regular, transparent status reports to the BTO leadership and key stakeholders
• Effectively communicate the value proposition of transformation initiatives to all levels of the organisation.
• Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
• Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals.

• B Degree in Business Administration/Equivalent
• A Post Graduate Degree in Technology or a related field is advantageous
• 5 - 8 years of experience in business transformation, process improvement, or a related field with demonstrated experience in:
• Proven experience in conducting business needs analysis, requirements gathering, and process mapping.
• Strong analytical and problem-solving skills with the ability to analyse data and draw meaningful insights.
• Experience with data analysis and visualization tools (e.g., Tableau, Power BI, Excel).
• Knowledge of and experience in Agile methodologies and project management.
• Excellent communication, presentation, and interpersonal skills.
• Strong attention to detail and organizational skills.

Technical Competencies

• Strategic mind set and out of box thinking
• Experience in solution selling within enterprise customers
• Deep understanding of the customer's business, it's market and industry alongside key decision-makers and influencers in account organisation
• Strong communication skills and the ability to interact comfortably with a cross-section of management,including C-suite executives, at a global level
• Ability to translate customer's objectives and strategy into relevant Vodacom Business propositions
• Robust understanding of account P&L
• Experience working in multinational matrix organisation
• Successful track record of managing multi- industry sales teams and demonstrate profitable revenue growth
• Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities for
• Understanding of the SA telecommunication landscape
• Understanding of Companies customer requirements
• Understanding of technical concepts and the ability to communicate it as viable appealing market offerings
• Understanding of SA business landscape
• Understanding of the Value Chain Analysis with regards to various customer businesses.

Behavioural Competencies

• Customer Focus: Prioritizing customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 14 October 2025.

The base location for this role is Vodacom Midrand Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Business Transformation Consultant – Business Process Automation

We are seeking an experienced Business Transformation Consultant with a strong focus on Business Process Automation to advise clients in the Financial Services industry. This role involves re-engineering processes, leveraging modern technologies such as GenAI, process mining, automation, robotics, and BPM tools , and guiding clients in defining a clear roadmap toward their future business vision.

Key Responsibilities

• Advise clients on products, solutions, and strategies to solve complex challenges in the Financial Services industry .
• Reengineer business processes to align with organizational strategy and industry best practices.
• Support the creation of an organization’s Business Vision and Blueprint , focusing on operational optimization.
• Define and outline a strategic roadmap for clients to achieve their future-state business model.
• Assist clients with solution selection, design, and implementation , including shared services and outsourcing solutions.
• Drive profitability improvements through cost management, reduced working capital, and increased asset utilization .
• Stay informed on industry trends, directions, and marketplace players to bring relevant insights to clients.

Requirements

Skills & Competencies

• Strong knowledge of the Financial Services industry , including current trends and challenges.
• Hands-on experience with GenAI, Automation, Robotics, BPM, Process Mining, Decision Engines , and related tools.
• Proven track record in business transformation and process reengineering .
• Ability to design and implement shared services and outsourcing solutions .
• Excellent problem-solving, advisory, and communication skills.

Contract Details

• Start Date: 01 October 2025
• End Date: 31 October 2025
• Duration: 1 Month (Contract)
• Location: Sandton

The company is an equal opportunities employer and welcomes applications from diverse candidates.

Job Description

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

About Strategy& and Fit for Growth

Strategy&, PwC's global strategy consulting business, leverages the
Fit for Growth
approach to help organizations build differentiating capabilities, strategically manage costs, and realign their structures for sustainable growth. In today's climate of uncertainty, our solutions enable clients to strengthen their core, optimize operations, and unlock long-term value.

We enable our clients to cut costs and grow stronger at the same time. Our solutions assist companies to align their strategies with their capabilities, ensure the organisation structure is conducive to enabling workforce productivity to achieve the business strategy, and the business costs are reflective of the business strategy and operations for maximum efficiencies and revenues.

Job Purpose:

Lead and deliver high-impact business transformation initiatives applying Strategy&'s Fit for Growth methodology. This role requires a leader & strategic thinker with strong analytical capabilities, deep industry insight, and a proven track record in successfully selling and delivering impact-based engagements through operating model design, cost optimization, and business restructuring.

What's going to be expected of you:

• Sell and deliver end-to-end strategy-based transformation projects across industries.
• Conduct deep-dive diagnostics into business operations, cost structures, and organizational effectiveness.
• Develop and present strategic recommendations supported by data-driven insights and industry benchmarks.
• Face-to-face engagement and interaction with client and team
• Lead business development efforts, including proposal development, client relationship management, and opportunity identification.
• Collaborate with cross-functional teams and senior stakeholders to ensure alignment and successful delivery.
• Mentor and develop consultants, fostering a high-performance and inclusive team culture.
• Demonstrate resilience, agility and adaptability across client contexts and sectors.
• Experience in leading a team in the delivery of client engagements

Minimum Requirements
:

Education:

• Post graduate degree from a top tier University in either Engineering, Finance, Mathematics and/or Actuarial Science.
• CFA level 1/MBA - advantageous.

Experience & Technical Skills:

• Minimum years' strategic work experience with a reputable consulting firm.
• Demonstrated experience across the full consulting lifecycle: sales, delivery, and project closure
• Consulting experience in Financial Services, Telecommunications and Infrastructure Sectors.
• Advanced proficiency in analytics tools including excel, python etc.
• Proven track record in cost reduction, digital transformation, operating model redesign, and performance improvement.

Soft Skills:

• High emotional intelligence (EQ) and interpersonal effectiveness.
• Strong communication, facilitation, and presentation skills.
• Ability to lead and influence in complex, ambiguous environments.
• Entrepreneurial mindset with a proactive, solution-oriented approach.
• Collaborative team player who thrives in dynamic, fast-paced environments.

Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary
Transform the business to achieve its strategic objectives whilst integrating the core

business into the rest of the broader franchise (Retail Bank & Broader) to enable end-to-end

customer capability. This includes driving the business to achieve digital transformation by

leveraging emerging technologies and external capabilities where relevant (proptech/fintech)

positioning the business as a Product Category leader in the industry.

Job Description
Accountability: Strategic Change

• Lead the business programme planning and delivery of strategic initiatives (SI), continuous improvement initiatives (CI) ensuring quick and seamless time to value for the business and Retail Bank.
• Manage the relevant delivery teams to ensure the delivery of the required SI and CI portfolios.
• Plan and ensure optimal and effective management of portfolio governance, reporting structures and leading decision-making frameworks that enable the business to prioritize capabilities and initiatives.
• Ensure that all programmes and initiatives undertaken by the area conform to the Group's change methodology and practices.
• Action and drive a culture of proactive compliance in the function.
• Conduct root cause analysis, design, and implement mitigation plans to ensure Group is prepared for future disruption in production.

Accountability: Change Management:

• Drive People Change Strategy for the business aligning with strategic objectives and ensuring measurable outcomes

Accountability: Digital Transformation:

• In collaboration with business stakeholders, identifying business transformation opportunities, sizing, prioritizing key digital transformation initiatives
• Enable and execute on digital transformation initiatives for the business

Accountability: Business Integration:

• Integrating processes and capabilities enabling frictionless customer journeys and integrated value propositions that enable the broader franchise.

Accountability: Process Re-engineering & Improvement:

• Executing process-re-engineering and optimisation for the business therefore enabling the business to achieve strategic ambitions, improving business efficiency and productivity.

Accountability: Leading Talent & People Management

• Lead the team to deliver on Business Transformation for the business
• Coach, mentor, and manage team members toward driving business objectives and ensuring colleague development.
• Drive colleague experience and stability and create a culture of continuous improvement, excellence, and collaboration in line with Absa values.

Accountability: Stakeholder Engagement

• Create and maintain strategic relationships with key Partners (Includes FinTech PropTech, Industry bodies, Service Providers, (e.g., consultants), Suppliers, and other key stakeholders and other Absa entities.
• Establish and maintain professional relationships through networking with industry leaders, associations, regulators, and policy makers as well as business partners that are key for the business to achieve its strategic objectives.
• Manage internal and external strategic relationships by facilitating stakeholder feedback, communication interventions, problem solving, dispute resolution

Education:

• Bachelor's Degree
• At least 8 years -10 years minimum experience in Senior Role leading Business Transformation or Strategic Change (Industry: Banking or any other industry

Experience:

• Cross-functional and division collaboration demonstrating Enterprise Leadership
• Driving impactful continuous improvement
• Good exposure in technology environment
• Leading strategic change with integration complexity
• Strong Commercialization
• Check & Challenge business cases for business transformation
• Support commercial negotiations with key stakeholders for best commercial outcomes with vendors/suppliers for transformation initiatives
• Understand how business can maximise benefits realization & lead with benefits realization & time to value in collaboration with delivery partners and executives.

Education
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Empowering Africa's tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Transform the business to achieve its strategic objectives whilst integrating the core

business into the rest of the broader franchise (Retail Bank & Broader) to enable end-to-end

customer capability. This includes driving the business to achieve digital transformation by

leveraging emerging technologies and external capabilities where relevant (proptech/fintech)

positioning the business as a Product Category leader in the industry.

Job Description

Accountability: Strategic Change

• Lead the business programme planning and delivery of strategic initiatives (SI), continuous improvement initiatives (CI) ensuring quick and seamless time to value for the business and Retail Bank.
• Manage the relevant delivery teams to ensure the delivery of the required SI and CI portfolios.
• Plan and ensure optimal and effective management of portfolio governance, reporting structures and leading decision-making frameworks that enable the business to prioritize capabilities and initiatives.
• Ensure that all programmes and initiatives undertaken by the area conform to the Group's change methodology and practices.
• Action and drive a culture of proactive compliance in the function.
• Conduct root cause analysis, design, and implement mitigation plans to ensure Group is prepared for future disruption in production.

Accountability: Change Management:

• Drive People Change Strategy for the business aligning with strategic objectives and ensuring measurable outcomes

Accountability: Digital Transformation:

• In collaboration with business stakeholders, identifying business transformation opportunities, sizing, prioritizing key digital transformation initiatives
• Enable and execute on digital transformation initiatives for the business

Accountability: Business Integration:

• Integrating processes and capabilities enabling frictionless customer journeys and integrated value propositions that enable the broader franchise.

Accountability: Process Re-engineering & Improvement:

• Executing process-re-engineering and optimisation for the business therefore enabling the business to achieve strategic ambitions, improving business efficiency and productivity.

Accountability: Leading Talent & People Management

• Lead the team to deliver on Business Transformation for the business
• Coach, mentor, and manage team members toward driving business objectives and ensuring colleague development.
• Drive colleague experience and stability and create a culture of continuous improvement, excellence, and collaboration in line with Absa values.

Accountability: Stakeholder Engagement

• Create and maintain strategic relationships with key Partners (Includes FinTech PropTech, Industry bodies, Service Providers, (e.g., consultants), Suppliers, and other key stakeholders and other Absa entities.
• Establish and maintain professional relationships through networking with industry leaders, associations, regulators, and policy makers as well as business partners that are key for the business to achieve its strategic objectives.
• Manage internal and external strategic relationships by facilitating stakeholder feedback, communication interventions, problem solving, dispute resolution

Education:

• Bachelor's Degree
• At least 8 years -10 years minimum experience in Senior Role leading Business Transformation or Strategic Change (Industry: Banking or any other industry

Experience:

• Cross-functional and division collaboration demonstrating Enterprise Leadership
• Driving impactful continuous improvement
• Good exposure in technology environment
• Leading strategic change with integration complexity
• Strong Commercialization
• Check & Challenge business cases for business transformation
• Support commercial negotiations with key stakeholders for best commercial outcomes with vendors/suppliers for transformation initiatives
• Understand how business can maximise benefits realization & lead with benefits realization & time to value in collaboration with delivery partners and executives.

Education

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised