368 Optical Retail Sales Associate Ft Sand Springs Ok 018 jobs in South Africa

Are you ready to join the world's premier MarTech solution?

⭐⭐⭐ WE ARE HIRING A CUSTOMER SERVICE AGENT⭐⭐⭐

TLC has become THE global MarTech solution to reward consumer behaviour with experiences. Now operating from 14 worldwide hubs, the TLC Platform connects millions of consumers with over 150,000 experience reward venues. We trust in decades of proprietary data to ensure we offer the right experience to every individual.

At TLC, we know that experiences make life more rewarding!

We are looking for innovative, passionate and caring people to join our team and help us continue to build our success story!

Job Summary

To provide a professional customer support service and ensure that all customer queries relating to TLC campaigns are dealt with efficiently and to the satisfaction of the customer and our clients.

PLEASE NOTE THIS IS A FIXED TERM CONTRACT

Key Responsibilities

• Understand the campaign terms and mechanics and ensure these are adhered to when speaking to customers
• To answer all incoming calls promptly and resolve any customer queries promptly
• To advise customers of products and offer availability and keep them informed on the progress of their booking
• To make outbound calls to suppliers and make customer bookings
• Liaise with other departments as necessary, including product development, client services and sales for campaign updates
• Liaise with agents and partners
• Ensure all necessary reports are accurate and kept up to date
• Estimate costs, for example mail shots and handling fees, for campaigns
• Read spell-check and review presentation of all documents before sending
• Accurate data capturing
• Log and document all incoming and outgoing mail
• Ensure all campaigns are within the service line agreement
• Keep records of all customer details and ensure the are always up to date and compliant with Data Protection Regulations
• Understand the terms and conditions of each active TLC campaign and ensure there are adhered to when speaking with customers
• Work across other customer service functions and understand the activities involved in each area

Skills and Qualifications

Excellent communication and interpersonal skills, organised and able to multitask, good attention to detail

A-level educated or equivalent.

CUSTOMER SERVICE

Experience of working in a call centre and sales-led environment. Ensures all customer queries are dealt with promptly and in a professional manner and to the satisfaction of the customer. Understands campaigns enabling customers’ questions can be answered immediately.

COMMUNICATION

Successfully handles customers’ queries through clear telephone communication. Recognises when information must be communicated to other teams, including product development, client services and other members. Is professional in all types of communication both inside and outside of the company and upholds the reputation of TLC at all times.

ORGANISATION

Plans personal workload and organises tasks but also able to deal with unplanned events of customer queries. Can successfully handle more than one campaign at any one time and ensures that customers are satisfied.

ADMINISTRATION AND REPORTING

Organises work effectively to ensure that information is kept up to date at all times and that reports and records are must be accurate.

Personal Attributes

• Self motivated, keen to learn, enthusiastic and has a positive attitude to work
• Quick thinker and enjoys solving problems
• Proactive and always willing to offer new suggestions and ideas
• Professional at all times
• Team player
• Comfortable with change and unpredictability

2 days ago Be among the first 25 applicants

Lead with Impact as Our Next Customer Service Team Lead

Do you thrive in guiding teams toward success? At TalentPop, we’re looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you’re a results-driven leader who knows how to balance people management with operational excellence, this role is for you.

What You’ll Bring To The Table

• Minimum 3 years of leadership experience in a customer service environment.
• Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
• Strong command of English, both written and spoken.
• Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
• Track record in managing KPIs, attendance, and performance with precision.
• Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
• Ability to assess team well-being and provide support where needed.
• Analytical skills to create, interpret, and act on performance reports.
  
  

• Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
• Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
• Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
• Promote a positive, supportive, and high-performance culture.
  
  

• Performance and recognition bonuses
• Health and dental insurance
• Paid time off
• Year-end bonus
  
  

• Personal computer with at least an i5 processor (or equivalent)
• Minimum 20 Mbps internet speed (both upload and download)
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at TalentPop App by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Overview

Lead with Impact as Our Next Customer Service Team Lead

Do you thrive in guiding teams toward success? At TalentPop, we’re looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you’re a results-driven leader who knows how to balance people management with operational excellence, this role is for you.

• Minimum 3 years of leadership experience in a customer service environment.
• Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
• Strong command of English, both written and spoken.
• Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
• Track record in managing KPIs, attendance, and performance with precision.
• Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
• Ability to assess team well-being and provide support where needed.
• Analytical skills to create, interpret, and act on performance reports.

• Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
• Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
• Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
• Promote a positive, supportive, and high-performance culture.

Full-time, Monday to Friday | US PST Time Zone

• Performance and recognition bonuses
• Health and dental insurance
• Paid time off
• Year-end bonus

• Personal computer with at least an i5 processor (or equivalent)
• Minimum 20 Mbps internet speed (both upload and download)

Be the leader your team will look up to. Apply today and help us redefine customer service excellence!

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

Overview

Lead with Impact as Our Next Customer Service Team Lead

Do you thrive in guiding teams toward success? At TalentPop, we’re looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you’re a results-driven leader who knows how to balance people management with operational excellence, this role is for you.

• Minimum 3 years of leadership experience in a customer service environment.
• Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
• Strong command of English, both written and spoken.
• Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
• Track record in managing KPIs, attendance, and performance with precision.
• Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
• Ability to assess team well-being and provide support where needed.
• Analytical skills to create, interpret, and act on performance reports.

• Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
• Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
• Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
• Promote a positive, supportive, and high-performance culture.

Full-time, Monday to Friday | US PST Time Zone

• Performance and recognition bonuses
• Health and dental insurance
• Paid time off
• Year-end bonus

• Personal computer with at least an i5 processor (or equivalent)
• Minimum 20 Mbps internet speed (both upload and download)

Be the leader your team will look up to. Apply today and help us redefine customer service excellence!

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

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Overview

Lead with Impact as Our Next Customer Service Team Lead

Do you thrive in guiding teams toward success? At TalentPop, we’re looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you’re a results-driven leader who knows how to balance people management with operational excellence, this role is for you.

• Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
• Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
• Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
• Promote a positive, supportive, and high-performance culture.

• Minimum 3 years of leadership experience in a customer service environment.
• Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
• Strong command of English, both written and spoken.
• Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
• Track record in managing KPIs, attendance, and performance with precision.
• Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
• Ability to assess team well-being and provide support where needed.
• Analytical skills to create, interpret, and act on performance reports.

Full-time, Monday to Friday | US PST Time Zone

• Performance and recognition bonuses
• Health and dental insurance
• Paid time off
• Year-end bonus

• Personal computer with at least an i5 processor (or equivalent)
• Minimum 20 Mbps internet speed (both upload and download)

Be the leader your team will look up to. Apply today and help us redefine customer service excellence!

George, Western Cape, South Africa

Lead with Impact as Our Next Customer Service Team Lead

Do you thrive in guiding teams toward success? At TalentPop, we’re looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you’re a results-driven leader who knows how to balance people management with operational excellence, this role is for you.

What You’ll Bring To The Table

• Minimum 3 years of leadership experience in a customer service environment.
• Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
• Strong command of English, both written and spoken.
• Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
• Track record in managing KPIs, attendance, and performance with precision.
• Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
• Ability to assess team well-being and provide support where needed.
• Analytical skills to create, interpret, and act on performance reports.
  
  

• Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
• Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
• Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
• Promote a positive, supportive, and high-performance culture.
  
  

• Performance and recognition bonuses
• Health and dental insurance
• Paid time off
• Year-end bonus
  
  

• Personal computer with at least an i5 processor (or equivalent)
• Minimum 20 Mbps internet speed (both upload and download)
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at TalentPop App by 2x

Get notified about new Customer Service Team Lead jobs in Pretoria, Gauteng, South Africa .

Pretoria, Gauteng, South Africa 1 month ago

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Pretoria, Gauteng, South Africa 3 weeks ago

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Overview

Lead with Impact as Our Next Customer Service Team Lead. Do you thrive in guiding teams toward success? At TalentPop, we’re looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you’re a results-driven leader who knows how to balance people management with operational excellence, this role is for you.

• Minimum 3 years of leadership experience in a customer service environment.
• Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
• Strong command of English, both written and spoken.
• Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
• Track record in managing KPIs, attendance, and performance with precision.
• Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
• Ability to assess team well-being and provide support where needed.
• Analytical skills to create, interpret, and act on performance reports.

• Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
• Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
• Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
• Promote a positive, supportive, and high-performance culture.

Full-time, Monday to Friday | US PST Time Zone

• Performance and recognition bonuses
• Health and dental insurance
• Paid time off
• Year-end bonus

• Personal computer with at least an i5 processor (or equivalent)
• Minimum 20 Mbps internet speed (both upload and download)

Be the leader your team will look up to. Apply today and help us redefine customer service excellence!

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

We are looking for a knowledgeable, professional, and personable Customer Service Training Specialist to join our team! The ideal candidate will have a strong customer service background and expertise in implementing effective training techniques. The primary focus of this role is to train new and existing team members on the fundamentals of good customer service to ensure excellent service levels are maintained.

• Conduct training needs analysis
• Develop, compile, and maintain training manuals, records, and support materials, ensuring they remain current and relevant
• Create, schedule, and deliver training programs based on employee needs, business priorities, and best practices
• Monitor and evaluate training effectiveness using measurement and feedback tools to track outcomes and ensure alignment with objectives
• Provide technical support and expertise, resolving queries to support employee development
• Support new projects and technologies
• Design learning materials using innovative techniques for effective content delivery
• Develop and maintain program content and assessments, including e-learning storyboards
• Create infographics, graphics, presentations, and other learning aids
• Develop e-learning materials to meet training outcomes and suggest further actions based on observations
• Align learning materials with best practices
• Ensure quality standards in program content and upload/testing on LMS
• Design assessment tools to evaluate learner understanding and developmental areas
• Advise leadership on development issues based on assessment outcomes and report on development gaps and completion rates
• Ensure assessments meet quality standards

• Initiate projects with kick-off meetings
• Conduct needs assessments and gather requirements
• Coordinate with business units to set achievable deadlines
• Facilitate analysis and design sessions, conduct interviews to determine learning requirements
• Develop and present customer service training proposals and plans
• Implement training plans and coordinate resources
• Ensure all proposals and materials are approved by the HR Director
• Monitor project progress and report to HR management
• Escalate issues as needed

• Provide feedback to improve service quality
• Identify training and refresher needs
• Design and coordinate capacity development interventions
• Implement performance management and talent initiatives to address performance gaps
• Prepare and analyze performance improvement reports
• Use reports to develop action plans and enhance processes
• Foster a culture of results, innovation, and quality assurance

• Promote a culture of respect and understanding
• Recognize effective collaboration outcomes
• Facilitate cross-team cooperation and information sharing
• Engage stakeholders to develop joint solutions

• Maintain high standards of quality and productivity
• Follow internal procedures consistently
• Plan and prioritize effectively
• Anticipate and manage change
• Balance personal objectives with organizational needs