362 Operations Support jobs in South Africa

Security Operations Assistant (Hybrid Role)

Location: Pretoria East, Gauteng

Salary: R15,500 – R19,500 per month

Hours: 8 hours per day (Split Shift)

• 07h00–09h00 Remote
• 09h00–13h00 Office-based
• 16h00–16h30 Remote
• 18h30–19h00 Remote

Type: Full-time, permanent

Overview

We are seeking a highly organized and motivated Operations Assistant to support our daily activities in the security industry. The role combines administration, technology coordination, and compliance oversight. The ideal candidate is detail-oriented, cheerful, dependable, and comfortable working in both office and remote settings.

Key Responsibilities

1. Administration

2. Prepare and send invoices and quotations using Xero Accounting.

3. Update and reconcile stock related to installations and maintenance.

4. Assist with proposals, reports, and general administrative tasks.

5. Technical Coordination

6. Manage and update ServiceCraft tickets for technical teams.

7. Ensure technicians check in, complete work, and update progress.

8. Follow up on pending or incomplete tickets.

9. Compliance Oversight

10. Conduct morning and evening WhatsApp audits of security groups to ensure compliance with daily procedures such as radio checks and shift-change reports.

11. Review patrol and incident reports received via email to ensure completeness and accuracy.

12. Identify shortcomings and post corrective communication under the company banner.

13. Reporting and Monitoring

14. Compile daily and weekly compliance summaries.

15. Track operational issues and escalate where necessary.
16. Learn and use new systems including Proposify, GPT tools, and other internal platforms.

Requirements

• Female, aged 24–30 preferred.
• Minimum 2 years of experience in administration, operations, or technical coordination.
• Strong command of English and Afrikaans (spoken and written).
• Excellent communication and organisational skills.
• Proficient with technology, software, and web-based systems like CRMs and Ticketing
• Able to manage a split-shift work structure independently.
• Detail-oriented, consistent, reliable, and comfortable with routine.
• AI comfortableand curious
• Accounting background or experience
• Xero or Sage accounting certification
• Matric
• Own Reliable Transport
• Drivers Licence

Personality and Culture Fit

We are looking for someone who:

• Enjoys structure and routine.
• Takes initiative and follows through on tasks.
• Is cheerful, positive, and approachable.
• Works accurately under pressure.
• Thrives in a supportive, fast-moving security environment.

Job Type: Full-time

Pay: R15 500,00 - R19 500,00 per month

Work Location: In person

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

Our U.S.-based client connects nurses with shifts at various nursing homes (long-term care facilities) through an app-based scheduling platform. They are seeking a Remote Operations Support Coordinator to manage patient and nursing scheduling support, resolve issues, and provide direct client-facing communication. This role is crucial in ensuring smooth daily operations during early hours and weekends by handling time-sensitive tasks such as client communications, last-minute scheduling issues, and staff check-ins.

Working Hours: (subject to change)

• Monday – Friday: SAST 11:00am – 3:00pm (4-hour shift)
• Saturday: SAST 10:00pm – 6:00am (9-hour shift)
  
  (Applicants MUST also be flexible to work different shifts and/or extra hours when needed.)

PLEASE NOTE

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a fully remote working role.
• Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA).

Key Responsibilities

• Respond promptly to incoming client calls and emails, providing professional and courteous service.
• Handle urgent matters, including last-minute staffing call-outs, no call/no shows (NCNS), and shift changes.
• Coordinate immediate staffing replacements when necessary, using internal contact lists and scheduling tools.
• Monitor daily schedules and check in with staff scheduled for later in the day to ensure attendance and coverage.
• Communicate clearly and effectively with team members and management to relay important updates.
• Maintain accurate records of interactions and follow-ups in the CRM system.

• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to remain calm and solution-focused under pressure.
• Previous experience in staffing, operations coordination, or a customer service role is preferred but not mandatory.
• Proficiency in Microsoft Office and CRM programs.

If you are not contacted within 14 working days, please consider your application unsuccessful.

Responsibilities
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let's reach for the stars.

We have an amazing opportunity for
an Operations Support Consultant (Contact Centre)
be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?

We're looking for a driven, detail-oriented person with a wider business lens to join our high-performance team supporting the business engine of our Contact Centre.

This is not your typical contact center job. This is an operational support role that partners closely with business leadership, marketing, and operational teams. You'll work within a fast-paced business environment where strategy is shaped at the top, and your role is to bring it to life and ensure service excellence at scale.

If you're passionate about organization, data, process optimization, and business support — and you thrive in a high-growth, fast-paced environment — this is your opportunity to contribute to impactful business work in a space that blends structure with creativity. You'll gain exposure to cross-departmental initiatives, collaborate with strategic functions like marketing and operations, and be part of the machine that keeps Hollywoodbets' service engine performing at its best. It's the perfect role for someone who loves the buzz of operations but also wants to be part of something bigger — this role offers the best of both worlds, in a highly visible business unit.

With Hollywoodbets You Will
Innovate and create
as part of a like-minded, authentic Team eager to achieve goals.

Embrace
challenges and the thrill of working in a vibrant and fast-paced industry.

Grow
with our development plans and culture that allows you to further your career.

You Bring

• Valid driver's license
• 2 – 3 years of administration management experience.
• 2 – 3 years of operations admin or support experience.

A Bonus To Have

• Degree/Diploma in related field.
• 2 – 3 years of Contact Centre admin support knowledge.

What You'll Do For The Brand

• Communicating new procedures/ Circulars/ Memos to Contact Centre departments
• Planning and roll out of marketing campaigns/ strategies with Contact Centre departments
• Requesting monthly breakdown of expenses from various departments
• Review relevance and accuracy of expenditure per department and business unit by line item
• Analysing bottom performer analysis received from MIS and ensuring PIP process is being implemented and followed
• Requesting of order numbers related to the contact centre
• Requesting and tracking of all POPI sensitive data for data erasure requests and Gambling Board queries to be filtered down to the relevant department managers and deadline tracked
• General assistance in administrative duties for the Contact Centre team
• Assisting with stock control of stationery, uniforms, incentive merchandise
• Daily, weekly, monthly reporting to Senior Operations Manager & Head of Contact Centre's
• Ordering of new TM items on take on and dealing with Stock
• Assist with planning and implementation of projects within the Contact Centre
• Reporting and analysing attendance rosters and registers to identify trends and patterns
• Identifying trends and patterns within time and attendance reporting.
• Complete time sheets and overtime tracker on a weekly and monthly basis.
• Minute all meetings in the Contact Centre and booking of boardrooms
• Assist in managing the Contact Centre events calendar (Fun days, new innovations, Theme days, Charity drives etc.)
• Ensure disciplinary and training records are filed and kept up to date
• Ensure team member's transport is organized by sending the trip sheets daily and communicating with the driver.
• Identify team members who have absconded, attempt to contact them and start the desertion process if no contact is established
• Ensure all terminations are actioned on HIS and all leave applications are updated on ESS
• Actively promote the Hollywood values. Live the values and lead as an example to the team.

Other

• Ability to work under pressure and in a fast-paced growing environment.
• Manage data security and accessibility
• Will be required to travel from time to time
• Strong business acumen

What You'll Bring To The Team

• Strong business acumen
• Excellent financial management skills
• Good problem-solving ability
• High level of accountability
• Attention to detail
• Good reporting skills
• Exceptional communication skills

So, are you ready to level up, learn, and perform at your best? Apply now

Please note that only applicants who meet the stipulated minimum requirements will be considered

Qualifications

• Valid driver's license Essential.
• 2 – 3 Years Administrative Management.
• 2 – 3 Years Operations Admin or Support.

The Star Merchant has an exciting opportunity available for a Operations Support Assistant Shipping) to be based in Umhlanga, Durban. The successful incumbents will be overseeing import and export shipments, ensuring accuracy and timelines of each shipment. You will work closely with internal and external teams to monitor shipments, maintain inventory levels, and report to customers and vendor enquiries. This position requires strong organizational skills, attention to detail and the ability to thrive in a fast-paced environment. You will be responsible for coordinating the shipment of goods on behalf of our clients using the Shipshape platform. This role involves ensuring that freight is booked, processed, and transported in a timely and efficient manner while complying with all local and international regulations.

Minimum requirements:

• Proven experience in freight forwarding, logistics, or supply chain management.
• At least two years' experience in framing entries, clearing and forwarding, customs clearing, shipping line releases.
• Knowledge of being able to manage complete shipments and documentation effectively.
• In-depth knowledge of international shipping regulations, customs procedures, and compliance, requirements.
• Previous experience in the South African logistics industry.
• Knowledge of local and international customs regulations.
• Driver's License

Advantageous:

• Sage Pastel Evolution (Advantageous)
• Shipshape / or similar freight management software (Advantageous)
• Relevant Qualification in Logistics Clearing & Forwarding (Advantageous)

Responsibilities:

• Create procedure for clearance and documentation of import/export file.
• Determining the correct tariff classification for imported goods based on the harmonized system and other relevant regulations
• Calculating and processing customs duties and vat (value added tax)
• Keeping abreast of changes in customs regulations, tariffs and procedures
• Performing tasks such as processing refunds, handling bond store control, and assisting with various customs-related issues
• Knowledge of International incoterms
• Maintain accurate records of all customs entries, documentation, and related transactions
• Co-ordinate and handle the entire freight forwarding process, including booking shipments, tracking deliveries, and ensuring timely transportation.
• Utilize Shipshape or any other relevant software for shipment tracking, updating statuses, managing inventory, and ensuring data accuracy
• Responsible for all customs entries on the system.
• Prepare shipping documents such as bills of lading, customs declarations, and export/import permits. Ensure all paperwork is accurate and complies with local and international regulations.
• Work with customs authorities and internal tax departments to ensure compliance with import/export regulations, including any necessary tariffs, duties, and taxes.
• Act as the primary point of contact for clients, providing regular updates on shipment status and addressing any concerns or issues that arise.
• Assist with the sourcing of goods globally as and when required, which will require accurate landed costs
• Resolve any issues that may arise during the shipping and exports process, such as delays, damage to goods, or logistical challenges. Always keep customers updated.
• Work with shipping carriers, suppliers, and third-party logistics providers to secure the best rates and services for shipments.
• Accurate and organized records of all shipments, including detailed tracking information and financial documentation.
• Liaise with warehouse / relevant depot for loading and offloading containers.
• Functions within the role are including the above but not limited to any administrative and operational duties within the entity as seen fit by line management due to the operational needs of the business

Skills and competencies:

• Proficient in import/export shipment processing and coordination
• Strong knowledge of customs clearance procedures and documentation
• Expertise in tariff classification using the Harmonized System (HS codes)
• Ability to calculate and process customs duties, VAT, and other taxes accurately
• Up-to-date knowledge of local and international customs regulations and compliance requirements
• Familiarity with international shipping terms (Incoterms)
• Experience in preparing and managing shipping documents such as bills of lading, customs declarations, and permits
• Skilled in managing bond store control and customs-related refunds
• Competent in freight forwarding processes, including booking, tracking, and shipment release
• Capability to source goods globally and perform accurate landed cost analysis
• Knowledge of warehouse and depot coordination for container loading and offloading
• Ability to resolve logistical challenges, delays, and damage claims efficiently
• Managing relationships and negotiations with shipping carriers, suppliers, and third-party logistics providers

Please note that only candidates who meet the stipulated minimum requirements will be considered.

At Star Merchant, we believe talent and passion have no limits. We're committed to an inclusive workplace where everyone, regardless of ability, can thrive. Diversity makes us stronger, and accessibility is central to everything we do. We encourage candidates with disabilities who meet the job requirements to apply, and we're here to support you with any accommodations during the hiring process.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

Job Description

To provide tactical direction and execution of Operations activities to ensure a best in-class stakeholder experience

Hello, Future Operations Support Manager – LRC

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen.

Are you someone who can:

• Develop, implement, and maintain governance frameworks and internal controls to ensure business integrity.
• Collaborate with legal, compliance, and risk teams to ensure regulatory and contractual compliance.
• Oversee vendor onboarding, invoicing workflows, and partnership contracting processes.
• Manage risk registers and control frameworks to support audit readiness and mitigate operational risk.
• Manage multiple concurrent projects across departments, ensuring timelines and quality standards are met.
• Facilitate and coordinate internal processes to support smooth onboarding and delivery for new clients.
• Continuously improve operational processes to enhance efficiency, scalability, and quality of delivery.
• Monitor KPIs and key metrics to drive accountability across teams and meet revenue and performance goals.

Requirements:

• Bachelor's degree in finance, Business Administration, Operations Management, or a related field (NQF 7).
• Experience working within compliance-heavy or regulated environments.
• Experience in operational or project management roles.

You Will Have Access To:

• Opportunities to collaborate across departments and influence strategic operations.
• A dynamic and fast-paced environment focused on growth and innovation.
• Exposure to governance, risk, and compliance frameworks that shape business integrity.

We Can Be a Match If You Are:

• Curious & courageous – driven to explore better ways of working and brave enough to challenge inefficiencies.
• Obsessed with mastery – committed to operational excellence and continuous improvement.
• Strategically minded – able to connect processes to performance and drive impactful outcomes.

Disclaimer

All statements are intended only to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified. Employees will be required to undertake any additional tasks or duties that may be within their capabilities. FirstRand Bank reserves the right to make amendments to the above in response to any material internal or external developments (e.g., market changes, new regulations, internal restructuring).

Apply now if you are interested in taking the next step. We look forward to engaging with you

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

12/09/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

POSITION PURPOSE

We are seeking a skilled and commercially aware Operations Support Manager to lead and coordinate key support functions across payroll, procurement, and client billing within our Soft Services business. This pivotal role oversees the Payroll Administrator and Business Support Assistant, ensuring operational integrity, financial accuracy, and client satisfaction.

The successful candidate will be responsible for ensuring timely client quoting, accurate billing rate sheets, end-to-end management of ad-hoc quotations, and maintaining strong oversight on supplier and payroll functions.

ESSENTIAL FUNCTIONS & DUTIES

Team Leadership & Oversight:

• Manage and support the Payroll Administrator and Business Support Manager, ensuring tasks are completed on time and to a high standard.
• Provide guidance, mentorship, and performance monitoring to ensure team efficiency and development.
• Oversee workflows for payroll data collection and supplier stock ordering to maintain operational continuity.

Client Quoting & Commercial Oversight:

• Ensure all client quote requests (ad-hoc) are completed accurately and timeously.
• Monitor approval workflows for quotes and track progress through to billing and final payment.
• Maintain up-to-date rate sheets aligned with client contracts, operational costs, and pricing structures.
• Review and approve rate changes in consultation with senior management and commercial leads.

Billing & Revenue Tracking:

• Ensure accuracy and alignment between approved quotes, rate sheets, billing submissions, and invoices.
• Monitor ad-hoc quotes to ensure clear documentation, billing accuracy, and timely payment.
• Liaise with finance to confirm that client payments are received in line with payment terms.

Process Control & Compliance:

• Implement and maintain internal controls over payroll submission, procurement, quoting, and billing processes.
• Ensure all documentation (e.g., PCAs, supplier quotes, FTCs, rate sheets) is compliant with internal policies and legislative requirements.
• Support audit processes with accurate and up-to-date records.

Stakeholder Engagement:

• Liaise with internal stakeholders, site managers, finance, and HR to ensure smooth integration of payroll, procurement, and billing activities.
• Build strong relationships with clients by delivering professional and timely quoting support.
• Act as a key contact for escalations related to payroll, procurement, or billing.

EDUCATION

Matric

Additional certificates in relevant courses

SKILLS & EXPERIENCE

Essential:

• Proven experience in a managerial or coordination role across commercial operations, procurement, payroll, or finance.
• Strong understanding of client billing, quoting, and supplier management processes.
• Excellent Excel skills and familiarity with manual data handling (e.g., timesheets, quote tracking).
• Exceptional organisational and communication skills.

Desirable:

• Experience in Soft Services, Facilities Management, or Contract Services environments.
• Familiarity with rate card structures, client contract billing, and procurement systems.
• Understanding of employment and payroll compliance in a multi-site operational setting.

KEY ATTRIBUTES

• Commercially savvy with a strong eye for detail.
• Leadership-focused with the ability to manage both tasks and people.
• Solution-oriented with a proactive approach to issue resolution.
• Able to prioritise and manage multiple responsibilities in a fast-paced environment.

To provide critical support to the operations team by coordinating administrative tasks, ensuring process efficiency, tracking progress of operational workflows, and serving as a communication link between management and the scheduling team. The Operations Support Officer plays a vital role in maintaining the smooth flow of day-to-day activities.

• Grade 12 / Matric (minimum requirement)
• 1–3 years' experience in an operational, administrative, or logistics support role
• Proficiency in MS Office (especially Excel, Outlook, Word); knowledge of operational systems (e.g, Smartsheet) is beneficial
• Excellent organizational and time management skills
• Strong written and verbal communication
• Attention to detail and accuracy
• Ability to work independently and as part of a team
• Problem-solving and critical thinking abilities
• Ability to prioritize and manage multiple tasks under pressure

• Coordinate day-to-day operational functions and assist in workflow execution.
• Monitor job cards, service requests, or operational tickets to ensure timely resolution.
• Support planning and scheduling activities for field staff or technicians.
• Update and maintain operational logs, spreadsheets, and databases.
• Draft reports, emails, and other correspondence on behalf of the operations team.
• Maintain accurate records and documentation related to operational processes.
• Liaise with internal departments and external stakeholders to ensure task completion and issue resolution.
• Monitor and track progress on assigned projects or tasks, reporting delays or issues to the manager.
• Follow up on work orders, job tickets, and support requests to ensure timely execution.
• Identify process bottlenecks or inefficiencies and propose improvements
• Provide general administrative support to the Operations team as needed.

Provide support the FSSC Functions with improving the operational performance of their teams. This individual will work with the Service & Operations Manager and the Function Heads to identify and qualify performance improvement opportunities, shape them into work packages/projects, ensure they have the required performance improvement support skills (e.g. Business analysis, LEAN) and track progress professional and efficient interface between the FSSC and its Customers, and to provide first line of support for all services provided by FSSC. The role also prepares reports for the Service & Operations Manager measuring the performance of the FSSC in delivering services to its customers.

• B.Com degree
• At least 4 years' experience in Business Analysis and process optimisation or preparing & presenting management information.
• Technology and automation literacy and knowledge

• Shared Service process analysis and improvement
• Service Level Efficiency identification
• Performance monitoring & reporting of shared services activity to Finance user group
• Change Management to all Shared Services staff on implemented efficiencies
• Communicate policies to the client with regards to support
• Customer query handling
• Issue resolutionPrepares Dashboard Report on FSS Functional Performance

• A fair knowledge of the Accounting environment
• Knowledge of Process optimization practices
• Ability to develop technology specifications
• Good knowledge of Microsoft Tools (e.g. Access Database

• Good presentation skills
• Effective Communication (verbal & written)
• Problem Solving
• Adaptable
• Analytical

• Deadline orientated
• High level of accuracy
• Attention to detail
• Decision making
• Innovative