36 Operations Support jobs in South Africa

• Provide input into the annual budget;
• Manage costs by engaging suppliers for the most effective rates;
• Monitor and renegotiate service provider contracts when services are added or removed;
• Oversee and manage the initial IATA airport slot submissions and schedule alignment;
• Maintain current navigation platforms and offer input for optimization;
• Remain up to date with travel policies and cross border destination requirements;
• Manage compliance on Post Flight Documentation as per the regulations;
• Manage the procedures related to Jumpseat bookings;
• Manage Interdepartmental Communications relating to all Schedule, Navigation and 90-day retention documentation requirements;
• Monitor the continuous improvement and compliance to airport slot;
• Participate in all briefings concerning contract flying to understand contractual requirements and ensure compliance;
• Manage and compile fuel projections through the analysis of fuel usage;
• Oversee and ensure compliance of the Airport Slots including the initial slot submissions per schedule period;
• Maintain slot management within the current season;
• Manage all audits relating to 90-day retention documentation requirements;
• Manage the compliance of work instructions and manuals pertaining to the function;
• Review manuals and work instructions annually;
• Provide monthly reports to the Senior Manager;
• Operations on functional performance indicators;
• Report statistics to other departments on a monthly basis;
• Provide monthly reports detailing fuel usage;
• Oversee the team and report on the team's performance;
• Provide overall guidance to the team;
• Set team goals in order to meet the overall business need;
• Motivate, organise and encourage teamwork within the team to ensure productivity;
• Identify skill development areas for succession planning purposes;
• Promote effective communication amongst team members;
• Oversee and manage complex projects, ensuring alignment with organisational goals and timely completion;
• Build strong relationships with CAMU, Airport Authority, Regulators, and Service providers to influence decisions that may affect operational continuity.

• Grade 12 or equivalent;
• Qualification in Flight Operational Management (Advantageous);
• Minimum of 10 years aviation experience, of which, 5 years must be management experience;
• Experience in the following areas:
  • Aircraft Performance and Navigation,
  • IATA Slot Management,
  • Fuel Management and Monitoring.

• Operations Support (90-day retention documents);
• Experience with IOSA and SACAA audit requirements and engagements;
• Non-office hours may apply from time to time due to operational requirements;
• May be required to work weekends or extended hours;
• Thorough knowledge of the following areas:
  • IATA Slots,
  • SACAA regulation on 90 days document retention Aircraft performance and Navigation,
  • Company Travel,
  • Management.

• Knowledge of IOSA/SACAA audit requirements and engagements;
• Computer Literacy.

Personal Attributes:

• Professional;
• High integrity;
• Empathy;
• Patience;
• Self-motivated;
• Independent (able to work without supervision);
• Goal oriented;
• Positive attitude;
• Able to cope with changing workload priorities and pressure;
• Strong Leadership skills Planning, organizational and time management skills;
• Excellent interpersonal skills;
• Strong oral and written communication skills;
• Problem solving and decision making capability;
• Ability to multitask and delegate.

Application Guidelines:

• No email applications will be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirement.

Closing Date:18 September 2024

Position: Remote Administrative & Operations Support Specialist
Location: Remote (U.S. Time Zone Alignment Preferred)
Company: (Confidential)
Employment Type: Full-Time, Contract

We are seeking a highly organized and detail-oriented Administrative & Operations Support Specialist to assist our team with a variety of manual and support-related tasks. This role plays a critical part in maintaining operational efficiency and ensuring the accuracy of session documentation, billing, and communication workflows.

You’ll work closely with clinical and administrative staff to manage documentation, support claims and authorization workflows, and handle inbound/outbound communication that involves collecting required information or documentation.

Download and attach relevant documents to session notes in the appropriate systems.

Check for duplicate insurance claims and verify authorization statuses.

Investigate and flag discrepancies or missing authorizations.

Make and receive calls to collect necessary documentation or provide follow-up as needed.

Organize and manage sensitive information in accordance with HIPAA guidelines.

Collaborate with other internal departments (billing, scheduling, clinical) to ensure task completion.

Perform other administrative support tasks as needed.

Previous experience in administrative, healthcare, or behavioral health support roles.

Strong attention to detail and excellent organizational skills.

Proficient in using cloud-based tools (e.g., Google Workspace, Microsoft Office, EHR or CRM platforms).

Excellent communication skills—written and verbal.

Comfortable making outbound calls and handling inbound requests.

Ability to work independently and manage multiple tasks concurrently.

Experience with claims processing or insurance verification is a strong plus.

Familiarity with HIPAA compliance is a bonus.

Experience working with Electronic Health Record (EHR) systems.

Prior work in telehealth, behavioral health, or a healthcare provider environment.

Based in a U.S.-friendly time zone.

Competitive hourly rate or salary based on experience.

Remote work flexibility.

Opportunity to contribute to a mission-driven team making a difference in mental health access.

Supportive and collaborative team environment.

Head Operations Support - BPO

We are seeking a dynamic, highly experienced Head to lead our Collections & Recovery operations . This is a pivotal leadership role, responsible for driving financial performance, managing client relationships, and ensuring the delivery of best-in-class operational excellence.
If you are a strategic thinker with proven experience in collections, recovery, and financial services — and thrive on leading large, diverse teams — this could be your next big move.
Key Responsibilities

• Drive and exceed financial, collections, and recovery targets across agreed mandates.
• Oversee daily operations of the business unit, ensuring effective use of resources.
• Manage client relationships, engage at executive level, and ensure strategic objectives are met.
• Lead and develop teams through effective performance management, coaching, and succession planning.
• Oversee Third-Party Service Providers and ensure delivery against contractual performance levels.
• Ensure compliance with all legislative and internal governance requirements (NCA, DCA, CPA).
• Report on performance, trends, and risks to senior leadership and provide innovative recommendations.
• Champion operational improvements, productivity initiatives, and risk mitigation strategies.

• Grade 12 (Matric) plus a Bachelor’s Degree in Business or related field.
• 10 – 12 years’ experience in the Collections / Financial Services industry.
• 5 – 10 years’ management experience , with at least 3 – 5 years at senior management level.
• Strong commercial knowledge of unsecured collections and recovery best practice .
• Solid understanding of litigation processes, compliance frameworks, and industry regulations.
• Advanced Microsoft Office skills (Excel essential).

• Proven leadership ability to manage large, diverse teams.
• Strong business acumen and decision-making ability.
• Excellent communication and stakeholder engagement skills.
• Strategic thinker with the ability to translate vision into operational execution.
• High emotional intelligence, problem-solving mindset, and results orientation.
• Ability to identify and nurture talent, driving career growth and succession planning.

Our client based in Claremont, Cape Town, is seeking an experienced I & O Operations and Support Engineer to join their team.

EMPLOYMENT TYPE: Permanent
SECTOR: IT
BASIC SALARY: R26 000
START DATE: A.S.A.P / Immediate

REQUIREMENTS:

• Matric
• Relevant IT Qualification
• 5 – 7 Years IT experience
• MCSE / MCITP or Recognised Degree/Diploma
• Microsoft Server 2008, 2012, 2016, 2019
• Microsoft Exchange 2016, 2019, DAG
• Mimecast Email gateway Management
• O365 / Azure Administration
• RDS Terminal Services (2016, 2019)
• Active Directory (2012, 2016, 2019)
• DNS, DHCP, Routing
• Windows File Server Management (DFS)
• ITIL v3/4

• Monitoring of all Infrastructure as a member of the I&O team
• End-User Support for business
• IT contact centre for business
• Support Business with Telephony, infrastructure and connectivity and MS operations.
• Implement and adhere to best practice guidelines, policies, processes and procedures.
• Ensure technical operational efficiency within the business.
• Execute business needs, based on identified priorities within the team
• IT Operational monitoring and reporting
• Identify, minimize and escalate potential IT risks and opportunities in IT Operations
• Ensure effective business alignment by developing and maintaining effective relationships with stakeholders as part of the I&O team
• Deliver successful end user support to Business
• Accountable to I&O Operations Specialist

• Business application security administrator for core applications.
• Spot checks on Ad accounts
• Assist with IT audits
• Assist with quarterly security reports
• Accountable to I&O Operations Specialist

• Maintain the current functionality of infrastructure technology within the business
• Implement Infrastructure monitoring benchmarks as identified by the team.
• Accountable to I&O Operations Specialist

• Monitor and support the onsite Lan and Wan for Business
• Assist users with password resets and connectivity support
• Accountable to I&O Operations Specialist

• Updating/Maintaining of the asset register for all IT hardware as part of the team
• Accountable to I&O Operations Specialist

• Monday to Friday: 8:00 – 17:00

Should you meet all the requirements, apply on our website at today. Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles.

• Drive and exceed financial, collections, and recovery targets across agreed mandates.
• Oversee daily operations of the business unit, ensuring effective use of resources.
• Manage client relationships, engage at executive level, and ensure strategic objectives are met.
• Lead and develop teams through effective performance management, coaching, and succession planning.
• Oversee Third-Party Service Providers and ensure delivery against contractual performance levels.
• Ensure compliance with all legislative and internal governance requirements (NCA, DCA, CPA).
• Report on performance, trends, and risks to senior leadership and provide innovative recommendations.
• Champion operational improvements, productivity initiatives, and risk mitigation strategies.

• Grade 12 (Matric) plus a Bachelors Degree in Business or related field.
• 10 12 years experience in the Collections / Financial Services industry.
• 5 10 years management experience , with at least 3 5 years at senior management level.
• Strong commercial knowledge of unsecured collections and recovery best practice .
• Solid understanding of litigation processes, compliance frameworks, and industry regulations.
• Advanced Microsoft Office skills (Excel essential).

• Proven leadership ability to manage large, diverse teams.
• Strong business acumen and decision-making ability.
• Excellent communication and stakeholder engagement skills.
• Strategic thinker with the ability to translate vision into operational execution.
• High emotional intelligence, problem-solving mindset, and results orientation.
• Ability to identify and nurture talent, driving career growth and succession planning.

Our client is searching for an Operations Support Specialist (CMoS) to join their team. 

Location: Open to candidates in Cape Town or Pretoria

Job Purpose:
To work as part of a team, to manage and resolve client queries and support requirements related to the company's services. To implement, monitor and maintain the operation of products and services for corporate clients

Role Responsibilities:

• The main responsibility is to provide first-line support by attending to service requests via phone, email, onsite or remotely and attempting to provide first-line resolution.
• Being the liaison between the client and the Product Owner.
• Support the Product Owner by ensuring that operations are both efficient and effective.
• Manage job calendars and flows to ensure timely completion. Monitor results to ensure processes complete as expected.
• Monitoring of transactions not handled by the system (service tray) and communicating on potential issues timeously.
• Perform Production monitoring and provide performance reports.
• Perform Daily sanity checks and ensure collections happen as scheduled.
• Communicate any unexpected operational malfunctions to the relevant stakeholders.
• Create and manage user manuals, functional descriptions and existing documents and procedures.
• Contribute to business meetings and report well in advance, to all stakeholders, on the expected collection strategies and on issue status.
• Assist on various projects and tasks as assigned by the management team and meet all deadlines associated with project work.
• Assist with the setup and testing of new clients on the system.
• Understand Service Level Agreements and ensure adherence to it.
• Participate in Incident Action Centre calls.
• Acknowledge operational problems/requests within the defined SLAs.
• Identify, record & communicate problems/issues for further investigation.
• Investigation and diagnosis of all Incidents and service requests, with escalation to the Incident Manager where required.
• Verify resolution with end-users and complete/close assigned Incidents.
• Support other business areas and external teams.
• Prioritising tasks to ensure the most critical issues are resolved first, and
• Organise users for sign-off testing after a Production implementation

Essential Skills:

• Understanding and experience of ITIL or similar principles
• At least 2 years of suitable recent experience in a similar role
• Strong administration skills
• Strong command of the English language (both spoken and written)
• The successful candidate may be required to interact with multiple corporate clients

Preferred Requirements:

• Diploma in Business Administration or similar qualification
• SQL or software experience, or exposure will be advantageous
• Working experience with collections from bank accounts and/or payrolls
• Understanding of the reconciliation of collections between expected, actual and received.
• Sound knowledge of bulk collections and disbursement of money
• Early Debit Orders and Tracking knowledge will be advantageous
• Basic knowledge of accounting
• Strong mathematical skills
• Strong problem-solving skills

Personality Attributes:

• Conveys authentic enthusiasm
• Ability to think analytically, communicate effectively, and execute efficiently
• Pro-active approach
• Performs work in a timely and high-quality manner
• Take pride in your work
• Ability to multitask
• Be willing to take on new tasks
• Show willingness to learn new processes, systems, and technologies
• Be comfortable with erratic work schedules
• Attention to detail
• Ability to meet deadlines and handle priority changes as circumstances dictate
• Able to work independently
• Excellent client-service skills
• Able to cope with stressful situations