178 Operations Specialist jobs in South Africa
Supply Chain Operations Specialist
Posted today
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Job Description
Company Description
Prosound is a market leader in the South African professional audio-visual industry, with international respect and a strong presence across and beyond the African continent.
Role Description
This is a full-time on-site role for a Supply Chain Operations Specialist, located in the City of Johannesburg. The Supply Chain Operations Specialist will be responsible for managing day-to-day supply chain operations. Including local/international procurement & import/export logistics. As well as overseeing costing, inventory management and pricing.
Qualifications
- Min. 3 years experience in Supply Chain Operations and Inventory Management
- Strong knowledge of end-to-end supply chain processes, including
procurement, import/export logistics, and inventory management - Familiarity with
customs clearance, freight forwarding, and trade compliance
for both local and international operations - Ability to manage supplier relationships and negotiate pricing, terms, and contracts.
- Ideally, have hands-on experience contributing to a cross-functional team tasked with implementing and optimizing an ERP system
- Advanced proficiency in
Microsoft Excel
(pivot tables, VLOOKUP, formulas, dashboards)
- Ability to design and compile customizable reports that support decision-making across supply chain, finance, and operations functions
- Understanding of
supply chain costing, landed cost calculations, and pricing strategies
- Strong numeracy and ability to work with
financial models
linked to supply chain performance.
- Knowledge of
import/export regulations
in South Africa and international markets
- Excellent written and verbal communication skills.
- Ability to collaborate with
suppliers, logistics partners, finance team, project teams and sales colleagues.
Operations Specialist
Posted today
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Job Description
Company Description
Tshinwelo Innovative Business Solutions (TIBS), established in 2015, offers pragmatic and innovative business solutions. Our expertise spans Business Strategy Advisory, Supply Chain Management, Business Process Management, and Human Capital Management. By combining traditional business approaches with digital technologies, we help organizations achieve high performance levels.
Job Purpose:
To oversee daily operations, optimize production efficiency, and ensure engineering processes are implemented effectively. The role combines operational leadership with technical engineering insight to improve performance, safety, and quality across the organization.
Key Responsibilities:
- Plan, coordinate, and monitor day-to-day operational activities to ensure targets are met.
- Collaborate with engineering teams to improve production systems, machinery performance, and workflow processes.
- Implement and maintain operational policies, procedures, and safety standards.
- Manage maintenance schedules, equipment upgrades, and process optimization initiatives.
- Lead cross-functional teams to identify and resolve bottlenecks or technical issues.
- Monitor resource utilization (materials, manpower, and machinery) for cost-effectiveness.
- Support continuous improvement initiatives using engineering and data-driven principles.
- Ensure compliance with SHEQ (Safety, Health, Environment, and Quality) regulations.
- Prepare operational reports, budgets, and performance analyses for management review.
- Liaise with suppliers, contractors, and other departments to ensure smooth operations.
Qualifications and Experience:
- Bachelor's degree or National Diploma in
Industrial Engineering, Mechanical Engineering, Electrical Engineering
, or a related field. - Minimum
3–8 years
of experience in
operations, production, or process engineering
. - Proven experience in managing operational processes and leading teams.
- Strong understanding of
engineering principles, maintenance systems, and production technologies
. - Familiarity with Lean Manufacturing, Six Sigma, or Continuous Improvement methodologies.
·
Computer literacy in ERP systems and MS Office (knowledge of CAD or project management tools is advantageous).
Key Competencies:
- Strong problem-solving and analytical skills.
- Excellent leadership and communication abilities.
- Technical aptitude and understanding of mechanical/electrical systems.
- Decision-making and strategic planning capability.
- Commitment to safety, efficiency, and quality improvement.
- Ability to work under pressure and manage multiple priorities.
Performance Indicators:
- Production output and efficiency rates.
- Equipment uptime and maintenance compliance.
- Cost reduction and process improvement metrics.
- Safety incident frequency and compliance scores.
- Team performance and development.
Operations Specialist
Posted today
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Job Description
Responsibilities
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let's reach for the stars.
We have an amazing opportunity for an
Operations Specialist (iBranch)
to be based in
Umhlanga
, Do you think you have what it takes to be our newest Purple Star?
The Operations Specialist will be responsible for attending to all queries, requests and enquiries from all the departments, to ensure effective and timeously resolution of matters impacting operations. Providing administrative support to the Mobile Department, assistance with project processes, and reporting on daily activities
With Hollywoodbets You Will
Innovate and create
as part of a like-minded, authentic Team eager to achieve goals.
Embrace
challenges and the thrill of working in a vibrant and fast-paced industry.
Grow
with our development plans and culture that allows you to further your career.
You Bring
- Valid driver's license.
- 2-3 Years of Administrative Experience in Ops
A Bonus To Have
- Matric.
- Related Diploma/Degree.
What You'll Do For The Brand
- Assist, support and advise Regions on all aspects of iBranch Operations
- Communicate all updates on Policies and Procedures to the Regions
- Assist with marketing, promotions, events and assisting with branding campaigns within the Department from time to time
- Ensuring adequate stock levels of marketing and promotional items within the Regions
- Market research on potential new sites and arrange with all departments to set up promo/events (negotiate with different affiliates for sites/promo etc.)
- Management of ROI on all events/promotions
- Work closely with the Compliance Department (getting the contracts signed and understanding the legal aspect of the contracts)
- Reviewing of proposals for all events within the Regions
- Assist with all internal audit queries and liaise directly with the Audit Team – (Weekend mileage report, vehicle tracker vs. time and attendance and call cycle)
- Management of all traffic fines and Kazang Masterfile within the Regions (liaise with the relevant departments)
- Daily reporting to Business Partner
- Monitoring and analysing of Reports (Promo tracker, PIP, Booster Analysis, Teams Productivity reports, and ad-hoc reports) and providing feedback and recommendations to the regions
- Finance – Review invoices before the order number is issued and payment is made for promotions/events. Facilitate monthly regional branding payments
- Maintaining a database of all branding within regions
Adhoc
- Support regions with training needs and assist with the facilitation and monitoring of the training in the regions
- Will be required to travel from time to time
- Perform other duties as assigned.
What You'll Bring To The Team
- Demonstrate a good understanding of betting procedures and betting types.
- Demonstrate good business acumen skills.
- Demonstrate good financial management skills.
- Excellent people management skills.
- Customer service and orientation experience.
- Must be able to identify, analyse, organise, and solve problems.
- Follows through and delivers results despite obstacles.
- Good attention to detail.
Please note that only applicants who meet the stipulated minimum requirements will be considered.
Operations Specialist
Posted 6 days ago
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Job Description
We are seeking a dynamic and results-driven Operations Specialist to join our dynamic team. This person will be responsible for driving the fulfilment performance of our team.
Key Responsibilities:
- Extracting of sales reports - which will determine what needs to be reworked. (By resell or rectify)
- QC Approved - Orders on Beam which mandates was rejected, over SLA, removed off the system and credit score expired.
- QC Rejected - Orders on CAdvance. Rejected due to over SLA, credit score expired and duplicated.
- Orders at the Courier Hub (Courier Consigned, Arrived at Hub, Out on Delivery, Failed Delivery) - follow up with relevant stakeholders.
- Increase credit limit for Upgrades and Vas.
- Validation of clients from Blu Portal to prevent fraud.
- Distributing cases to relevant Tl's, ensuring cases are resolved in a timely manner.
- Ensuring manager is informed daily concerning challenges.
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Qualifications & Skills:
Experience:
- Minimum of 3-5 years of experience in account management, client services, or a similar role
Industry Knowledge:
- Strong understanding of processes, including customer service, technical support, back-office operations, or related services.
Communication Skills:
- Exceptional verbal and written communication skills, with the ability to clearly present ideas, strategies, and performance insights to clients and internal stakeholders.
Relationship Building:
- Proven track record of building and maintaining strong, trust-based relationships with clients and internal teams, with a client-first mindset.
Analytical Skills:
- Strong analytical abilities to interpret performance data, identify trends, and develop actionable insights that improve client outcomes.
Problem-Solving Skills:
- Excellent problem-solving skills with a proactive and solution-oriented approach to overcoming challenges.
Time Management:
- Ability to effectively manage multiple accounts and priorities in a fast-paced environment, ensuring client needs are met without compromise.
Financial Operations Specialist
Posted 17 days ago
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Job Description
Our client is seeking a highly motivated and detail-oriented Financial Operations Specialist to join our dynamic team. This is a pivotal role within their Solutions team, where your precision and commitment to excellence will directly impact their clients and business partners. If you are a proactive and collaborative professional with a passion for the financial services industry. You will be the cornerstone of our client administration, ensuring all instructions are processed with absolute accuracy and efficiency. Your work will uphold their high standards of service and compliance, maintaining the integrity of their client database and supporting critical business functions through meticulous reporting and query management.
Responsibilities:
Process Management: Accurately and efficiently process a wide range of client instructions, including new investments, redemptions, and changes to client details, ensuring all transactions are compliant with relevant legislation (e.g., FICA, POPIA, FATCA).
Data Integrity & Reconciliation: Conduct daily checks on transactions, monitor bank statements, and perform reconciliations to ensure all financial data is accurate and up-to-date.
Quality Assurance: Play a vital role in quality control by reviewing and verifying the work of colleagues to ensure accuracy and compliance with internal and legislative requirements.
Stakeholder Engagement: Collaborate closely with the Client Relationship and Operations teams, providing timely support and clear communication to resolve queries and ensure a seamless service experience.
Process Improvement: Identify opportunities to enhance existing systems and processes, assisting with system testing to drive continuous improvement within the team.
Qualifications and Experience:
A completed or in-progress undergraduate degree, preferably in Commerce or Finance.
Previous administrative experience in the financial services sector is required.
A background in Unit Trust or Retirement Fund administration would be a significant advantage.
High proficiency in Microsoft Office, particularly Excel.
A proactive mindset and a willingness to work overtime when necessary to meet deadlines.
Competencies:
Exceptional Attention to Detail: You have outstanding numerical skills and an unwavering commitment to accuracy.
Action-Oriented: You are a self-starter who can manage competing priorities and deadlines under pressure.
Collaborative Spirit: You thrive in a team environment and build strong working relationships across the business.
Effective Communicator: You can articulate information clearly and concisely, both verbally and in writing.
Accountability: You take full ownership of your work and are dedicated to delivering high-quality results.
Payment Operations Specialist
Posted today
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Job Description
About Us:
Based in Cape Town, we're a bold, fast-paced team in the igaming space - creating digital experiences that are slick, smart and seriously fun. We're building a team that's as forward-thinking and ambitious as our goals. We value excellence, agility and ownership - and we're creating an environment where smart ideas thrive, great work is recognised and collaboration drives us forward.
Job Description:
We are seeking a skilled Payment Operations Specialist with deep technical expertise in the South African payments ecosystem to join our team. This role combines technical payment systems knowledge with operational excellence to drive deposit success rate optimization and strengthen payment service provider partnerships.
Responsibilities:
Payment Operations and Optimization
- Monitor, analyze, and optimize deposit success rates across all payment channels and methods.
- Identify payment failure patterns and implement systematic improvements to reduce decline rates.
- Work closely with the Cashier, Payment Provider and Finance Teams to deal with, investigate any missing payments, errors, bugs, etc., and ensure there is a resolution with each. Also work with all the CS teams to ensure there is proper communication around these areas.
- Conduct root cause analysis on payment issues and develop data-driven solutions.
- Manage payment flow configurations and routing strategies to maximize conversion rates.
- Oversee transaction monitoring, reconciliation processes, and dispute resolution workflows.
- Liaise with other teams and departments to resolve issues and to ensure quick First time resolution (FTR).
Technical Systems Management
- Maintain deep technical understanding of South African payment rails including EFT, RTC, PayShap, and emerging payment methods.
- Manage integrations with local payment service providers, banks, and fintech solutions.
- Configure and optimize payment gateways and API's.
- Troubleshoot technical payment issues and coordinate with development teams for system improvements.
Payment Service Provider Relations
- Maintain strategic relationships with partner suppliers and monitor range and effectiveness of services employed.
- Build and maintain strategic relationships with PSPs, acquirers, and payment partners.
- Negotiate commercial terms, SLAs, and technical specifications with payment providers.
- Evaluate new payment service providers and conduct technical due diligence.
- Coordinate payment provider implementations and system integrations.
- Monitor provider performance metrics and manage escalations.
Data Analysis and Reporting
- Effective use of data and reporting to identify and rectify any shortfall in the deposit success rates and / or batch processing results.
- Analyze payment data to identify trends, opportunities, and operational insights.
- Provide daily, weekly and periodical payments statistics reports to the business.
- Create detailed reports on success rates, failure reasons, and revenue impact.
- Present findings and recommendations to senior management and stakeholders.
Skills and Experience:
- Degree level or equivalent qualifications and/or experience.
- 3-5 years of experience in payment operations or financial technology.
- Understanding of payment processing flows, settlement processes, and reconciliation systems.
- Hands-on experience with payment gateway integrations, APIs, and technical implementations.
- Knowledge and experience of AML/KYC/SOF in the South African market.
- In-depth knowledge of South African payment landscape including major banks, payment schemes, and regulatory environment.
- Ability to work independently, proactively, and as part of a team in a fast-paced environment.
Benefits:
- Learning and Development: We support your professional growth by covering the cost of relevant upskilling opportunities.
- Competitive Salary: Market-related remuneration aligned to your experience and role.
- Performance Bonus: Incentivised bonus structure based on individual and company performance.
- Team Culture: A dynamic, collaborative environment that values innovation and ownership.
Procurement Operations Specialist
Posted today
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Job Description
Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Provide specialised Source to Pay support services to Absa stakeholders through expert problem-solving, compliance with policies and regulations, risk management, and ongoing process improvement in the following key process areas.
- Third Party (TP) onboarding, screening, and risk assessments (including anti-bribery, anti-corruption, and anti-money laundering policies and standards)
- Contract lifecycle management
- Catalogue management
- Inventory management
- Requisition review and verification - Central Request Management (CRA) oversight and control
- Purchase orders and goods receipts / service acknowledgements
- Sanction careening and Invoice verification
- Master data management and quality assurance (Third Party, Supplier Catalogues, Commodity codes, Business hierarchies, etc)
- Process optimisation and documentation, system enhancements and testing
Job Description
Key accountabilities
Risk Assessment and Due Diligence Support (CRA)
- Third Party due diligence processing (Coupa Risk Assess)
- Offer feedback on assessments regarding due diligence results to Absa requesters and those managing relationships.
- Updates on screening inquiries and status.
- Analysis and remediation of Third Party data quality.
- Track incident trends and recommend process, control, and application improvements.
- Support business effectiveness with reports, dashboards, and data-driven analytics.
Procure to Pay Review and Approvals (P2P)
- Review and approve purchase requisitions in accordance with the Group Procurement Policy and Standards. (Central Request Manager)
- Review and approve purchase supplier information updates (SIM forms) in accordance with the Group Procurement Policy and Standards. (Procurement Operations)
- Update category contract workflow information as and when required.
- Support and maintain procurement catalogues updates.
- Process sanction screenings and approvals for "One Time Supplier" invoices.
- Review and maintain procurement relevant access requests (Africa Access and RSAM)
- Support Internal and External Audit with data analysis and reporting.
Support to Absa customers, Business Units, and Third Parties
- Review the procurement system landscape, data integration, and connections to related upstream and downstream areas.
- Provide information on standard processes and governance throughout the Source to Pay (S2P) value chain.
- Identify, implement, and maintain process improvements across the S2P value chain.
- Monitor and help maintain data quality in accordance with established policies and standards for governance and compliance.
- Manage incidents and requests based on service-level agreements.
- Assist third-party service providers with application and process-related support.
- Update and maintain templates and forms to reflect compliance and regulatory requirements.
Role/person specification
Preferred Education
Relevant qualifications and certifications (i.e., Procurement (CIPS) / Logistics / Supply Chain, Technology (SAP/ Coupa) NQF level 4 and above
Diploma in Risk Management/ Sourcing/ Project Management, and or Supply Chain related qualification
Preferred Experience
- 5 years of related experience in:
- undefined
- undefined
- undefined
- undefined
- undefined
- undefined
Knowledge and Skills
- Customer orientated
- Ability to work under pressure
- Analytic mindset
- Strong focus on process and data quality
- Excellent communications skills with a high proficiency in English (written and spoken)
Education
Higher Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
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Marketing Operations Specialist
Posted today
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Marketing Operations Specialist
Codekeeper is seeking a methodical and reliable Marketing Operations Specialist who possesses a comprehensive understanding of modern web marketing strategies, with a strong emphasis on content creation and writing. If you value structure and detailed planning in a fast-paced environment where you can make a real impact through your writing, this is the job for you
Our ideal candidate is not only eager to learn and grow within the industry but is also committed to being an active participant in every marketing project. We're looking for a strong writer who is ready to roll up their sleeves, craft compelling content, and contribute diligently to our marketing campaigns.
We're accepting applications for the next two months and will fill the position as soon as we've found the perfect match.
Role DescriptionAs a Marketing Operations Specialist, you will be assigned to work on several projects, focusing on writing and content strategy and be responsible for delivering successful results. Projects will include researching, planning, creating strategies and campaigns, managing them, and evaluating their effectiveness. Thriving in our dynamic, fast-paced environment requires not only overseeing progress but also actively engaging in every aspect of the project lifecycle. Within our dynamic environment, there's always a lot going on where you can jump in and make a difference
Key ResponsibilitiesInnovate and Navigate
- Managing and creating SEO optimized content (website, blog, social media etc.)
- Compiling landing pages
- Managing and creating CTAs
- Writing and analyzing emails (mass, transactional, drips)
- Managing and creating gated content and sales collateral (such as ebooks or infographics)
- Monitor and adjust content to fit our brands' guidelines
- Translate business objectives and strategy into compelling written content for specific audiences
Guide and Achieve
- Set project timelines and ensure they are met by coordinating with various teams
- Track project performance, specifically to analyze the successful completion of short and long-term goals
Communicate and Collaborate
- Act as the main point of contact for all project stakeholders
- Ensure effective internal communication and collaboration between marketing, design, sales, and other departments
Resolve and Propel
- Address project-related issues promptly and come up with effective solutions
- Make critical decisions to ensure project goals are achieved efficiently and effectively
Deliver Excellence
- Ensure all marketing projects are delivered on time, within scope, and within budget
- Maintain high standards of quality in all deliverables, aiming to exceed client or company expectations
Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art disaster recovery solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our robust app.
- Passionate and fun-loving colleagues
- Startup mindset with ample opportunities for growth
- Regular team activities and gatherings
- Comprehensive onboarding process with a dedicated ramp-up period
- A supportive team that values open communication and direct feedback
- A chance to excel in your career and make a difference
- Strong writing, editing, and proofreading skills
- Able to work pragmatically using available tools (e.g. writing smart ChatGPT prompts for repeated success and generating unique content that really stands out)
- Knowledge of industry trends, best practices, and emerging technologies related to content management and marketing
- Strong project management skills, with the ability to prioritize tasks and meet deadlines
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with a diverse team of writers, designers, and sales professionals
- 3+ years of experience in content and marketing management
- Experience with HubSpot and Figma is a pre
- Proficiency in English, covering both written and verbal communication
- Excellent interpersonal skills
- Strong organizational skills and analytical thinking. A preference for pragmatism over idealism
- Ability to adapt, to manage various tasks and to prioritize effectively
- Job Location: Remote
- Join us to shape the future of software escrow
Please send an application that speaks directly to how you would like to fill this position. There are no right answers or expectations. Show us your role in our company's future and our role in yours. Address some of the work we do. Introduce yourself as a colleague. Feel free to respond in either Dutch or English.
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Internal Operations Specialist
Posted today
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Job Description
Our client is an innovative organization in the education and training space, committed to streamlining learning through technology, structure, and operational excellence. They foster a collaborative, growth-oriented culture where efficiency and impact go hand in hand.
Location:
Fully Remote (9 AM – 5 PM EST)
Role Overview
The Internal Operations Specialist will play a key role in organizing internal systems, managing documentation, and supporting leadership through effective meeting management and operational coordination. The ideal candidate is proactive, highly organized, and tech-savvy, with a proven ability to manage digital workflows and optimize internal processes in a fast-paced environment.
Key Responsibilities
Systems & Organization:
- Oversee the company's digital organization across Microsoft 365, Teams, SharePoint, OneDrive, and Google Workspace.
- Develop and maintain clear folder structures, naming conventions, and permission frameworks.
- Create and manage internal documentation systems with version control and easy access.
Meetings & Documentation
- Coordinate internal and leadership meetings, ensuring agendas, notes, and follow-ups are well managed.
- Track and follow up on action items and maintain records of meeting cadences.
- Prepare detailed agendas and summaries for key meetings and company events.
Internal Enablement
- Update internal decks, slides, and documents to reflect current initiatives and KPIs.
- Manage vendor lists, track performance, and optimize the tech stack for efficiency.
- Maintain and update the company's organizational chart.
Strategic & Operational Support
- Track and report on OKRs and KPIs, aligning with leadership on company-wide goals.
- Support logistics for board meetings, events, and off-site sessions.
- Coordinate internal communications and announcements.
Continuous Improvement & Innovation
- Research and implement AI tools or software to streamline workflows.
- Drive process improvements and increase operational efficiency.
Qualifications
Experience:
- 3+ years in executive assistance, internal operations, or project management roles.
- Experience in fast-paced environments such as startups or high-growth organizations.
Skills
- Strong proficiency in Microsoft 365 (Teams, OneDrive, SharePoint, Excel) and Google Workspace.
- Experience managing documentation systems and organizing digital workflows.
- Excellent communication and meeting management skills.
- Highly organized, proactive, and solutions-oriented with strong problem-solving skills.
- Familiarity with Asana, Power BI, or similar tools is a plus.
What Success Looks Like
- Clear, accessible, and well-organized internal systems.
- Seamless coordination of meetings and follow-ups.
- Anticipation of needs and proactive problem-solving.
- Streamlined workflows supported by innovative tools and automation.
Opportunity
This is an exciting opportunity to help shape the internal operations of a growing organization. If you're strategic, self-driven, and passionate about process improvement, this role offers the chance to make a meaningful impact across teams while supporting company-wide efficiency and growth. Apply now
Application Process
To be considered for this role these steps need to be followed:
- Fill in the application form
- Record a video showcasing your skill sets
Institutional Operations Specialist
Posted today
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Job Description
Through our client-facing brands and our other specialist brands, Momentum Group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses.
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
Lead and oversee the administrative support and services for Private Equities, Special Opportunities, Structured Products, Direct Properties, Fund of Hedge Funds, Listed Derivatives, Fixed Income, Securities Lending, and other off-market investments such as Reinsurance agreements. Drive operational excellence through team leadership, process optimisation, and stakeholder management to support business objectives.
Requirements
Experience and Qualifications:
- Bachelor's degree (BCom) or Financial Market Diploma preferred (Accounting a must)
- Minimum 8 years' experience in the finance industry, with at least 5 years' in Private Equity and Structured Products administration.
- Proven experience in process design and improvement.
- Proficient in investment administration systems and advanced Excel skills.
- Strong organisational, leadership, and communication skills.
Duties & Responsibilities
Key Responsibilities:
Leadership & Team Management
- Lead, motivate, and develop a high-performing team responsible for administering a diverse portfolio of investment products.
- Manage team performance, providing coaching, feedback, and development plans to ensure continuous growth and achievement of business objectives.
- Foster a culture of collaboration, accountability, and continuous improvement within the team.
- Ensure clear communication of goals, priorities, and deadlines to the team.
- Identify skill gaps and coordinate relevant training and development initiatives.
Operational Strategy & Execution
- Oversee the execution of operational strategies, plans, policies, and processes aligned with organisational goals.
- Ensure efficient and accurate administration of Private Equities, Special Opportunities, Structured Products, Fund of Hedge Funds, Direct Properties, Fixed Income, Securities Lending, Listed Derivatives, Reinsurance agreements, and other off-market investments.
- Monitor and manage cash, scrip and unit reconciliation clearance activities.
- Lead participation in change initiatives, process improvements, and project delivery efforts, ensuring seamless transition support where applicable.
Stakeholder Engagement & Client Service
- Serve as the primary point of contact for internal and external stakeholders, delivering authoritative advice and expertise on investment administration matters.
- Build and sustain strong client relationships, ensuring service levels and client expectations are consistently met or exceeded.
- Drive initiatives to improve client service quality and ensure fair treatment within the area of responsibility.
- Collaborate across departments to translate business requirements into efficient operational processes and controls.
- Risk, Compliance & Financial Controls
- Support risk identification and mitigation efforts, escalating concerns and recommendations through appropriate channels.
- Manage financial resources and budgets within the team responsibly to optimise operational efficiency and cost effectiveness.
- Ensure compliance with regulatory requirements and internal policies across all administered investment products.
Competencies
Competencies Required:
- Strong business acumen with the ability to lead and influence teams effectively.
- Demonstrated customer and stakeholder commitment with a client-centric approach.
- Proven track record of driving results and delivering against targets.
- Leadership in change management and innovation initiatives.
- Excellent collaboration, impact, and influence skills.
- High level of self-awareness and insight, promoting diversity and inclusiveness.
- Strong organisational and prioritisation capabilities.