488 Operations Lead jobs in South Africa
Operations Lead
Posted today
Job Viewed
Job Description
We're Hiring: Operations Lead
At
Intellergy
, we are a cloud-first company that builds products and services with our customers to solve everyday challenges. We partner with clients in banking, education, healthcare, and the public sector to deliver innovative ticketing, queuing, and payment solutions.
We are looking for an
Operations Lead
to oversee the daily operations of our technology infrastructure and multiple provincial sites across Gauteng. This role ensures stability, security, and efficiency while driving strategic improvements that align with company goals.
About the role
Success in this position means ensuring our systems run smoothly, incidents are resolved quickly, and our provincial sites operate effectively. You will manage IT infrastructure, networks, and systems administration, while leading site supervisors and external providers to deliver reliable service across both urban and rural areas.
Key Responsibilities
Daily Operations
- Handle day-to-day issues at sites and escalate to service providers or Intellergy support where appropriate
- Identify problematic areas and implement timely solutions (e.g., hardware/software issues)
- Analyse customer business requirements and develop solutions to meet client needs
- Create onboarding and training programmes for new systems or enhancements
- Maintain asset records per site and ensure supervisors sign off on all hardware
- Manage procurement processes in collaboration with the finance team
- Ensure ticketing systems issue numbers correctly per service request
- Ensure payment solutions at each site are running successfully
Support
- Manage ticket allocation, escalations, and timely resolution of incidents as per SLAs
- Set and monitor SLAs with customers to ensure turnaround times are achieved
- Provide regular feedback sessions with customers on incident resolution
- Equip field officers with checklists to confirm all ticketing, queuing, and payment systems are working
Infrastructure
- Monitor IT system performance, costs, and productivity levels
- Recommend improvements to infrastructure
- Organise timelines for system updates, migrations, upgrades, and outages
Document Control
- Maintain site-specific folders for each location
- Ensure each site has an up-to-date Asset Register
- Collaborate with finance to keep accurate financial records for requisitions and motivations
- Create and maintain training materials and sign-off sheets per site
- Manage contractor folders with invoices and contracts
Training and Development
- Train staff to use payments, ticketing, and queuing systems effectively
- Develop user manuals, quick start guides, FAQs, and troubleshooting documents
- Provide refresher training after system upgrades or process changes
Budget and Financial Controls
- Obtain three quotations for each asset purchase, considering warranties and return policies
- Provide finance with detailed asset information (description and serial number) for insurance
What we're looking for
- 5–10 years' hands-on experience in IT operations, infrastructure, or systems administration
- Bachelor's degree in Computer Science, Information Technology, or related field
- Proven experience managing multiple sites, teams, and stakeholders
- Strong knowledge of ITIL and COBIT frameworks
- Excellent leadership and communication skills with the ability to collaborate across stakeholders
- Experience with incident, problem, change, and release management processes
- Skills in IT budgeting, forecasting, and cost optimisation
- Proficiency in project management methodologies (Agile or Waterfall)
- Strong problem-solving skills and ability to resolve IT issues quickly
Location:
Gauteng | Hybrid setup
If you are passionate about leading operations, managing teams, and ensuring reliable technology delivery, we'd love to hear from you.
Operations Lead
Posted today
Job Viewed
Job Description
About the Company
Hawker, a subsidiary of Rentoza, is South Africa's digital spaza for pre-owned tech and appliances, built for the hustle, priced for the people. We give devices and appliances a second life, making reliable gear more accessible to students, side-hustlers, and families and all South Africans, who want quality without paying premium prices. We don't just move stock, we move possibilities. Every fridge, laptop, or stroller we grade, pack, and ship is a tool for someone's hustle. If you want to be part of a brand that's rewriting how second-hand is done in SA, join the movement.
The Role
We're looking for an Operations Lead to take charge of the full back-end flow of Hawker's products, from supplier intake to the customer's doorstep. You'll be responsible for stock intake, grading and quality control, packaging, courier coordination, 3rd-party supplier management, and inventory management. Your job is to make sure our customers get exactly what they ordered, tested, graded, packed sharp-sharp, and delivered without drama.
Key Responsibilities
- Stock Intake & Quality Control
- Oversee product intake from suppliers and 3rd parties.
- Implement and manage Hawker's grading matrix for all incoming stock (A, B, C grades).
- Ensure all items are tested, refurbished (where needed), and labelled correctly.
- Inventory Management
- Maintain accurate stock records and reporting across systems.
- Lead cycle counts, reconciliations, and investigations into stock discrepancies.
- Ensure live inventory updates for e-commerce accuracy.
- Packaging & Dispatch
- Supervise packaging to meet Hawker's presentation standards.
- Coordinate daily courier collections and manage relationships with delivery partners.
- Monitor SLA compliance (from intake to customer delivery).
- Supplier & Courier Coordination
- Manage 3rd-party suppliers and refurbishment partners, ensuring timely stock delivery and quality.
- Work with courier partners to optimise delivery speed, cost, and reliability.
- Process & Team Leadership
- Drive operational SOPs to ensure efficiency and zero drama.
- Train and mentor operations staff (intake clerks, packers, stock controllers).
- Identify process gaps and implement continuous improvements.
What We're Looking For
- 4–6 years of experience in operations, logistics, or supply chain (preferably in e-commerce or retail).
- Experience in inventory control and stock management systems.
- Strong understanding of courier/last-mile logistics in South Africa.
- Proven ability to manage 3rd-party suppliers and service providers.
- Practical problem solver — someone who can fix issues quickly without overcomplicating.
- Detail-oriented with strong organisational skills.
- Leadership experience with small to mid-sized teams.
Nice to Have
- Experience with Shopify or ERP systems.
- Background in refurbishment, warehousing, or quality control.
What We Offer
- Competitive salary with medical aid options.
- Hybrid working model (office + remote flexibility).
- Supportive, creative team culture with opportunities for growth and upskilling.
Why You'll Love Working Here
You'll join a passionate team that's pushing creative boundaries and redefining how brands connect with their audiences. We value bold ideas, encourage experimentation, and reward initiative. If you're looking for a place where your creativity can truly make an impact — this is it.
Hawker is an equal opportunity employer whose aim is to promote and achieve equal representation in all levels of all occupational categories. Preference will be given to candidates whose appointment will assist the Company in achieving its Employment Equity targets in terms of the Company Employment Equity Plan.
By responding to this advertisement, you consent to Hawker lawfully processing your personal information in accordance with the Protection of Personal Information Act 4 of 2013 for recruitment purposes and confirm that any personal information has been submitted voluntarily.
The company reserves the right not to make an appointment. An application will not in itself entitle the applicant to an interview or an appointment and failure to meet the minimum requirements of the post will result in the applicant automatically disqualifying him/herself from consideration.If you don't hear back from us in 30 days, please consider your application unsuccessful.
Operations Lead
Posted 23 days ago
Job Viewed
Job Description
Job Purpose
Monitoring the daily functions within the departments to ensure that agreed SLA and daily targets is being adhered to and maintain the relationships between the clients and the business.
- Monitor and encourage staff by tracking daily progress.
- Building strong relations internally and externally.
- Dealing with escalations to ensure they are concluded.
- Attending monthly client meetings.
- Track and encourage release negotiations for company cost savings.
Responsibilities
1.Manage and plan the day to day activities of all staff
- Ensure that team is fully functional to carry out daily tasks and set deadlines to ensure that specified targets are set.
- Ensure that the team understands what is required of them and addresses concerns and possible escalations to be dealt with proactively in daily staff meetings.
- Assist in resolving escalations from both the client and service providers.
- Monitor cases and the workflow of agents and team leaders to maximum productivity.
- Manage cases within and out of SLA agreements to ensure they are resolved.
- Ensure that feedback is given to customers and clients as well as internally on resolution of cases.
- Monitor internal communication.
- Liaise with group procurement to resolve queries with problematic service providers mainly for incorrect destinations.
2.Financial aspects
- Ensure daily payments to NON-FAM service providers are loaded and released timeously each day to avoid additional costs.
- Authorization of refunds daily once an observation has been concluded and the verification of the details have been received.
- Sign off on financial losses within the departments once investigations are completed.
- Ensure that upliftment salvage cases are completed timeously.
- Assisting both debtors and creditors departments with queries.
- Ensuring and managing disputes and providing supporting documentation to resolve queries.
- Assisting to ensure there is claim numbers for invoicing.
- Overseeing the posting & linking of cases.
3.Reporting
- Cleaning and double-checking accuracy of reports to clients for monthly reports.
- Internal reporting to measure staff productivity daily and targets are being achieved.
- Internal management reporting to present progress within the departments.
- Manage release and customer care department reports and timelines for client expectations.
- Negotiation reports to determine cost savings within the release department.
- Monthly Reporting for all clients to track activity for the month to assist in improving shortfalls and to look at ways to improve reoccurring problems.
4.Negotiating invoices
- Assist with costing provided by non-FAM service providers by reducing the rates charged to agreed or standard market related rates where team leader and agents are unsuccessful.
5.Escalations
- Assisting with escalations from higher management and clients and providing support within the departments in getting urgent matters resolved.
6.Human Resources function
- Discipline and take corrective action according to Group standards.
- Ensure all leave forms are approved and authorized and plans are made to ensure that there are no backlogs when staff are on leave.
- Submit overtime monthly.
- Ensuring there is capacity within the departments.
- Ensure time keeping and attendance requirements are being adhered to.
- Interview candidates for roles which need to be filled.
- Conduct quarterly performance discussions with staff members individually.
- Maintain/update and implement internal controls and procedures.
- Monitor and track individual performance.
Requirements
- 5 - 7 years’ experience in operations and management as well experience in client liaison
- Matric
- Microsoft Office– Intermediate
WEB applications such as:
- Dreamtec
- Salesforce
- TGS yard portal
- First Call
- Banking applications
Support Operations Lead
Posted 18 days ago
Job Viewed
Job Description
Your Daily Rounds:
Triage Master: Monitor the support queue like an ER intake nurseprioritize, assign, and respond with precision
Incident Surgeon: When systems flatline, you lead the code blueescalate, communicate, and revive
Vitals Monitor: Track KPIs, SLA vitals, and prescribe improvements where needed
Process Medic: Standardize workflows, eliminate inefficiencies, and automate the repetitive stuff
Team Physician: Lead daily standups, manage shift rotations, and keep your team in peak condition
Global Rounds: Collaborate with international teams and occasionally cover North American hours
Your Medical File:
3-year IT or business-related degree/diploma
23 years leading a technical support/helpdesk team
Experience with ticketing systems (Jira, Zendesk, etc.)
Strong diagnostic instincts and a love for clean, efficient systems
Excellent communicator with a customer-care mindset
South African citizen or valid work permit holder
Contact Seth Hickley
Support Operations Lead
Posted 25 days ago
Job Viewed
Job Description
Conduct the Batucada: Direct and synchronize the daily operations of the support team, ensuring a fluid and energetic response to every client need
Compose the Rhythm: Design, implement, and optimize support workflows and processes that are as efficient as they are dynamic
Tune the Instruments: Manage and refine key support platforms and tools, ensuring they perform in perfect harmony with the team's needs
Lead the Parade: Mentor and guide a team of support specialists, fostering their growth and maintaining the high-energy cadence of excellence
Skills & Experience:
A Natural Rhythm: 2-3 years of experience conducting a team in a fast-paced, client-facing environment
Master of the Instruments: Proficiency in key support platforms (e.g., Zendesk, Jira, Salesforce Service Cloud) and operational analytics
The Maestro's Ear: Excellent communication and interpersonal skills to keep the entire ensemble aligned and motivated
Impeccable Timing: Strong organizational and problem-solving abilities to maintain the operational cadence and quickly resolve dissonance
Qualification:
Tertiary qualification preferred
Contact JADE PERUMAL on
Recruiting Operations Lead
Posted today
Job Viewed
Job Description
Title:
Recruiting Operations Lead
Location:
100% Remote
Company:
Adelphi Staffing
Department:
Recruiting
Reports To:
Director of Recruitment
About Adelphi Staffing
Adelphi Staffing is a healthcare staffing firm dedicated to connecting healthcare professionals with facilities nationwide. We pride ourselves on integrity, efficiency, and excellence in service — ensuring our clients and clinicians receive the highest level of service.
We're looking for a Recruiting Operations Lead to guide one of our core recruiting teams — ensuring excellence in process execution, team performance, and candidate experience.
Position Overview
The
Recruiting Operations Lead
will oversee the daily operations and performance of a dedicated recruiting team. This individual will be responsible for maintaining smooth workflows, mentoring recruiters, and ensuring timely and compliant placements for healthcare professionals.
This is a
player-coach role
— balancing operational oversight with hands-on recruiting and process improvement.
Key Responsibilities
- Lead and support a team of recruiters to meet hiring and placement goals.
- Serve as the primary point of contact for the team's day-to-day questions, issues, and escalations.
- Monitor individual and team KPIs (e.g., submittals, placements, time-to-fill) and coach for performance improvement.
- Provide regular feedback, training, and mentoring to foster professional growth.
- Ensure accurate and timely data entry in
ATS
, including candidate status updates, communication logs, and documentation. - Identify process bottlenecks and recommend improvements to leadership.
- Oversee all recruiting workflows for your team, ensuring efficiency and compliance with company policies.
- Assign and balance workloads to meet client demands and deadlines.
- Collaborate with the Director of Recruitment to forecast hiring needs and adjust resources accordingly.
- Ensure all candidate files meet credentialing, licensing, and regulatory requirements prior to placement.
- Partner with credentialing and onboarding teams to track progress and resolve documentation issues.
- Maintain consistency in communication standards (email, SMS, and client correspondence).
Qualifications
- 5+ years of recruiting/operations experience (medical staffing preferred).
- Proven experience leading or mentoring a recruiting team.
- Strong knowledge of ATS systems (preferred) and CRM tools.
- Excellent organizational, communication, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced staffing environment.
Partnerships Operations Lead
Posted today
Job Viewed
Job Description
Who are we?
Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture us that of agility and constant deployment, we believe in learning fast, learning cheap and learning forward. Our aim is to provide a work environment where knowledge workers can accelerate the development of their ideas and bring innovation to market, at the same time provide compelling career and development proposition that will enable them to realize their dreams.
About This Position
This is a rare opportunity to play a foundational role in building a platform that transforms how SMEs engage with customers through rewards and loyalty. You'll be part of a passionate, forward-thinking team, working at the intersection of technology, business, and innovation within a leading financial services ecosystem.
What will you do?
Sanlam Rewards & Loyalty is seeking a highly driven and operationally astute Partnerships Operations Manager to help build the backbone of a pioneering Loyalty Partnership Eco-system and SME Rewards Platform. Reporting directly to the Head of Partnerships, this role is critical in establishing the foundational processes, systems, and governance needed to ensure financial, legal, compliance, and risk management across all partnerships with different sizes of organisations, including SME's. This is an exciting opportunity for a self-starter who thrives in building operational structures from the ground up and is adept at navigating and activating processes within a multi-layered corporate environment.
What will make you successful in this role?
Develop and implement partner operational infrastructure & processes
Design and implement end-to-end operational processes for finance, compliance, legal, and risk functions related to partner onboarding and lifecycle management.
Establish governance frameworks to ensure full alignment with regulatory and internal policy standards.
Develop and maintain SOPs (Standard Operating Procedures) and internal control documentation.
Cross-Functional Execution & Stakeholder Management
Collaborate with legal, finance, compliance, and risk teams to design scalable solutions that support platform growth.
Serve as the operational lead for key partner onboarding initiatives, ensuring seamless integration with internal systems and teams.
Translate strategic direction from the Head of Partnerships and Head of SME Rewards into actionable operational plans.
Risk, Compliance & Legal Oversight
Proactively identify and mitigate operational risks associated with partner interactions, financial transactions, and legal obligations.
Maintain compliance documentation and ensure continuous audit readiness.
Support the negotiation and execution of contracts in coordination with the legal team.
Reporting & Performance Management
Establish operational KPIs and dashboards to monitor partner health, compliance adherence, and process efficiency.
Provide regular updates and insights to leadership on operational performance and risk exposure.
Operational Enablement & Scaling
Design processes that are scalable and suitable for a dynamic and growing partnership ecosystem.
Identify and implement tools or systems to automate and enhance operational workflows.
Drive continuous improvement initiatives to optimize the platform's backend efficiency.
Qualification & Experience
- Bachelor's degree in business, operations, finance, legal Studies, or related fields.
- 5–8 years of experience in operations, compliance, or legal process development, preferably in a B2B, fintech, or partnership-driven environment. Direct rewards or loyalty experience a bonus.
- Proven experience creating and implementing operational frameworks in fast-paced, cross-functional settings.
- Strong understanding of regulatory compliance, financial controls, and legal processes.
Personal Attributes
- Self-Starter & Problem Solver: Able to operate autonomously and solve complex problems with minimal direction.
- Cross-Functional Communicator: Able to navigate and influence across various departments, levels, and external stakeholders.
- Structured planning: Have a clear, concise and straightforward manner to put plan in place and gain momentum in execution
Knowledge & Skills
- Process-Driven: Excellent process design and documentation skills; comfortable with ambiguity and building from scratch.
- Execution-Focused: Strong organizational skills with an ability to prioritize and manage multiple projects.
- Analytical Mindset: Data-driven with a strong attention to detail and ability to interpret risk and performance metrics.
- Tech-Savvy: Comfortable with tools for project management, risk tracking, and operational analytics.
Build a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing through others
Customer focus - Contributing through others
Drives results - Contributing through others
Collaborates - Contributing through others
Being resilient - Contributing through others
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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Marketing Operations Lead
Posted today
Job Viewed
Job Description
The Marketing Operations Lead is responsible for building and managing the technology, processes, and data infrastructure that power our sales and marketing demand engine. You will be hands-on in building, executing, and tracking marketing campaigns while optimizing our technology stack, processes and reporting to enable data-driven decision-making across marketing and sales to drive scalable revenue growth.
Key Responsibilities:
Campaign Operations & Execution
Build and execute email marketing campaigns, automation workflows, and nurturing sequences using Pardot/Salesforce integration.
Build conversion optimized landing pages, forms, and campaign assets with comprehensive tracking implementation.
Implement lead scoring models and qualification frameworks to improve funnel conversion.
Set up automated lead routing workflows and tracking infrastructure for multi-channel campaigns.
Monitor campaign performance, optimize conversion rates, and deliver detailed performance reports.
Marketing Technology & Data Management
Manage, administer and optimize the marketing technology stack (Pardot, Salesforce, Google Analytics, WordPress CMS, attribution tools).
Research, evaluate and pilot marketing technologies including AI tools to improve marketing efficiency and effectiveness.
Ensure seamless system integrations and data flow between marketing, sales, and analytics platforms.
Manage 3rd party vendor relationships, contracts, and performance against KPIs.
Ongoing database management, enrichment and segmentation to improve data integrity and lead generation.
Implement data governance, quality standards, and compliance (GDPR, CCPA, POPIA).
Analytics & Performance optimization
Set up comprehensive tracking frameworks using Google Analytics 4, Tag Manager, UTM parameters, and attribution modelling.
Build dashboards using Power BI or similar tools to deliver actionable insights to marketing leadership.
Analyze website and campaign performance and conduct regular CRO reviews to identify optimization opportunities.
Manage website infrastructure, content updates, plugins, and technical SEO implementation.
Work closely with sales operations on lead handoff processes and reporting.
Sales & Marketing Alignment
Manage lead handoff processes and ensure proper qualification and routing.
Work with sales to refine ICP targeting and qualification criteria.
Monitor marketing budget efficiency and ROI across all channels.
Process & Innovation Management
Document and optimize marketing SLAs, processes and workflows.
Manage marketing operations calendar and campaign scheduling.
Stay current with marketing technology trends and evaluate AI/automation tools for potential implementation.
Coordinate technical aspects of ABM campaigns and account targeting.
The Role Holder will be expected to be flexible with day-to-day responsibilities and may be required to undertake other duties in addition to the above as reasonably assigned, in line with the evolving needs of the organization.
Key Performance Indicators:
KPI 1: Campaign Performance: On-time delivery and continuous improvement in conversion rates and lead quality.
KPI 2: System Excellence: Accurate tracking implementation, data quality, and optimal technology ROI.
KPI 3: Revenue Impact: Growth in marketing-qualified leads and improvement in marketing-to-sales conversion rates.
KPI 4: Operational Efficiency: Streamlined processes, vendor performance, and budget adherence.
Requirements5-8 years in marketing operations or B2B marketing with hands-on marketing automation experience.
Bachelor's degree in Marketing, Business, Information Systems, Web Development, or related field (National Diploma with relevant experience considered);
Relevant Salesforce, Pardot and digital marketing certifications viewed favourably.
Proficiency in Microsoft Office suite and project management tools (Jira/Planner etc)
Strong marketing automation platform administration and CRM integration experience (Pardot – Salesforce preferred).
Proven track record building, tracking and optimizing multichannel marketing campaigns.
B2B SaaS, technology, or manufacturing industry experience preferred.
Pardot-Salesforce: Campaign setup, automation workflows, lead management, reporting.
Analytics: Google Analytics 4, Tag Manager, Power BI or other attribution software.
Campaign Tools: Email automation, landing page builders, CRM administration, A/B testing.
Web Development: Basic HTML/CSS, WordPress CMS, technical SEO, conversion optimization.
Critical Competencies:
- Excellent verbal and written English communication skills
- Strong analytical and problem-solving abilities with attention to detail.
- Excellent project management and cross-functional collaboration skills.
- Ability to translate technical concepts for non-technical stakeholders.
- Experience managing campaigns, budgets, and vendor relationships.
- Proactive approach to technology evaluation and innovation adoption.
- Knowledge of lead scoring methodologies and qualification frameworks.
- Experience working in cross functional matrix orientated internal structures.
- Thrives in dynamic multi-cultural environments.
- Ability to work under pressure and manage multiple priorities and stakeholders effectively.
Personal Attributes:
- Strong collaborator able to build relationships with stakeholders at all levels
- Looks for ways to improve current practices, performance, and processes
- Takes initiative and drives results to meet targets
- Professional and credible with high standards of personal presentation
- Lives CCi's Behaviours: Own It, Solve It, Act Now, Diamond Focus.
- Role Model's CCi's Values: Stretch Together, Relentless Ownership, Stay Grounded and Always Hungry.
Marketing Operations Lead
Posted today
Job Viewed
Job Description
Are you a experienced Marketing Operations Lead who thrives in a global, fast-paced environment? At CCi, we're looking for a Marketing Operations Lead to play a key role - responsible for building and managing the technology, processes, and data infrastructure that power our sales and marketing demand engine. You will be hands-on in building, executing, and tracking marketing campaigns while optimizing our technology stack, processes and reporting to enable data-driven decision-making across marketing and sales to drive scalable revenue growth.
This is more than just an marketing operations lead role — it's an opportunity to partner with leaders, optimise processes, and help shape the marketing foundation of a business that's transforming supply chains around the world.
Why CCi?
At Competitive Capabilities International (CCi), our mission is to help build efficient and sustainable organisations that empower people to do their best work. With our continuous improvement platform, TRACC, we've supported over 3,000 supply chains in more than 75 countries to achieve world-class performance.
Joining CCi means being part of a global team with a 35-year legacy of innovation, and a future focused on helping people and businesses unlock their full potential.
Key Responsibilities:
Campaign Operations & Execution
Build and execute email marketing campaigns, automation workflows, and nurturing sequences using Pardot/Salesforce integration.
- Build conversion optimized landing pages, forms, and campaign assets with comprehensive tracking implementation.
- Implement lead scoring models and qualification frameworks to improve funnel conversion.
- Set up automated lead routing workflows and tracking infrastructure for multi-channel campaigns.
Monitor campaign performance, optimize conversion rates, and deliver detailed performance reports.
Marketing Technology & Data Management
Manage, administer and optimize the marketing technology stack (Pardot, Salesforce, Google Analytics, WordPress CMS, attribution tools).
- Research, evaluate and pilot marketing technologies including AI tools to improve marketing efficiency and effectiveness.
- Ensure seamless system integrations and data flow between marketing, sales, and analytics platforms.
- Manage 3rd party vendor relationships, contracts, and performance against KPIs.
- Ongoing database management, enrichment and segmentation to improve data integrity and lead generation.
Implement data governance, quality standards, and compliance (GDPR, CCPA, POPIA).
Analytics & Performance optimization
Set up comprehensive tracking frameworks using Google Analytics 4, Tag Manager, UTM parameters, and attribution modelling.
- Build dashboards using Power BI or similar tools to deliver actionable insights to marketing leadership.
- Analyze website and campaign performance and conduct regular CRO reviews to identify optimization opportunities.
- Manage website infrastructure, content updates, plugins, and technical SEO implementation.
Work closely with sales operations on lead handoff processes and reporting.
Sales & Marketing Alignment
Manage lead handoff processes and ensure proper qualification and routing.
- Work with sales to refine ICP targeting and qualification criteria.
Monitor marketing budget efficiency and ROI across all channels.
Process & Innovation Management
Document and optimize marketing SLAs, processes and workflows.
- Manage marketing operations calendar and campaign scheduling.
- Stay current with marketing technology trends and evaluate AI/automation tools for potential implementation.
- Coordinate technical aspects of ABM campaigns and account targeting.
The Role Holder will be expected to be flexible with day-to-day responsibilities and may be required to undertake other duties in addition to the above as reasonably assigned, in line with the evolving needs of the organization.
Key Performance Indicators:
KPI 1: Campaign Performance: On-time delivery and continuous improvement in conversion rates and lead quality.
KPI 2: System Excellence: Accurate tracking implementation, data quality, and optimal technology ROI.
KPI 3: Revenue Impact: Growth in marketing-qualified leads and improvement in marketing-to-sales conversion rates.
KPI 4: Operational Efficiency: Streamlined processes, vendor performance, and budget adherence.
Requirements:
- 5-8 years in marketing operations or B2B marketing with hands-on marketing automation experience.
- Bachelor's degree in Marketing, Business, Information Systems, Web Development, or related field (National Diploma with relevant experience considered);
- Relevant Salesforce, Pardot and digital marketing certifications viewed favourably.
- Proficiency in Microsoft Office suite and project management tools (Jira/Planner etc)
- Strong marketing automation platform administration and CRM integration experience (Pardot – Salesforce preferred).
- Proven track record building, tracking and optimizing multichannel marketing campaigns.
- B2B SaaS, technology, or manufacturing industry experience preferred.
- Pardot-Salesforce: Campaign setup, automation workflows, lead management, reporting.
- Analytics: Google Analytics 4, Tag Manager, Power BI or other attribution software.
- Campaign Tools: Email automation, landing page builders, CRM administration, A/B testing.
- Web Development: Basic HTML/CSS, WordPress CMS, technical SEO, conversion optimization.
Critical Competencies:
- Excellent verbal and written English communication skills
- Strong analytical and problem-solving abilities with attention to detail.
- Excellent project management and cross-functional collaboration skills.
- Ability to translate technical concepts for non-technical stakeholders.
- Experience managing campaigns, budgets, and vendor relationships.
- Proactive approach to technology evaluation and innovation adoption.
- Knowledge of lead scoring methodologies and qualification frameworks.
- Experience working in cross functional matrix orientated internal structures.
- Thrives in dynamic multi-cultural environments.
- Ability to work under pressure and manage multiple priorities and stakeholders effectively.
Personal Attributes:
- Strong collaborator able to build relationships with stakeholders at all levels
- Looks for ways to improve current practices, performance, and processes
- Takes initiative and drives results to meet targets
- Professional and credible with high standards of personal presentation
- Lives CCi's Behaviours: Own It, Solve It, Act Now, Diamond Focus.
- Role Model's CCi's Values: Stretch Together, Relentless Ownership, Stay Grounded and Always Hungry.
Operations Lead - Digital Media
Posted 23 days ago
Job Viewed
Job Description
Manage relationships with clients, vendors, and media partners, ensuring deadlines and SLAs are achieved
Act as the final checkpoint for campaign bookings, artwork, and compliance
Collaborate with cross-functional teams to streamline processes and reporting
Lead, mentor, and inspire a team of Campaign Executives/Managers
Drive innovation, continuous improvement, and client satisfaction.
Â
What Weâre Looking For
Bachelorâ degree in Marketing, Media, Communications, Business, or related field
8â 0 yearsâ experience in campaign management or operations, ideally in a retail, media, or agency setting
Strong leadership and people management experience
Proven ability to manage both digital and traditional campaigns
Excellent project management, organisational, and stakeholder management skills
Commercially minded, resilient, and solutions-focused communicator
Whatâ on Offer
A chance to shape operational excellence in a growing organisation.
A collaborative, supportive, and innovative culture.
A leadership role with direct impact on client outcomes and team development.
Apply today and step into a role where operations meet innovation!
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