174 Operations Engineer jobs in South Africa
Network Operations Engineer
Posted 1 day ago
Job Viewed
Job Description
We are seeking a skilled and motivated Middleweight OSS (Network Operations Engineer) to join our team. In this role, you will be responsible for supporting our operational support systems, with a specific focus on CRM and Fusion Middleware technologies. You will ensure the performance, stability, and security of our network operations while collaborating with cross-functional teams to deliver exceptional service.
Key Responsibilities:- Monitor, troubleshoot, and maintain network operations, ensuring optimal performance and reliability.
- Provide support for CRM and Fusion Middleware applications, including Oracle WebLogic and Oracle Fusion Middleware.
- Manage and support Oracle WebCenter Content Management and its integration with existing systems.
- Configure and maintain IBM WebSphere Portal, IBM MQ, and IBM LDAP to support business operations.
- Implement and manage Kafka for real-time data streaming and integration.
- Utilize ElasticSearch, LogStash, and Kibana for log management, monitoring, and visualization of system performance.
- Collaborate with development teams to identify and resolve system issues and improve operational processes.
- Ensure system security and compliance with industry standards and best practices.
- Prepare and maintain technical documentation, including system architecture diagrams and operational procedures.
- Participate in on-call support rotations and incident management as needed.
- Bachelors degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in network operations engineering, with a focus on OSS.
- Strong knowledge and experience with Oracle WebLogic, Oracle Fusion Middleware, and Oracle WebCenter Content Management.
- Familiarity with IBM WebSphere Portal, IBM MQ, and IBM LDAP.
- Experience with Kafka for data streaming and integration.
- Proficiency in using ElasticSearch, LogStash, and Kibana for monitoring and log management.
- Understanding of CRM systems and their integration within the middleware environment.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and collaboration skills.
- Relevant certifications in Oracle, IBM, or related technologies.
- Experience with agile methodologies and DevOps practices.
- Knowledge of network protocols and infrastructure.
Cloud Operations Engineer
Posted 3 days ago
Job Viewed
Job Description
Founded in 2010 in The Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management, with a vision to ensure every employee and customer feels heard, understood, and valued. With around 240 employees in working from 22 different countries, we partner with over 2,000 leading enterprises, including Mazda, the UN International Organization for Migration, Adecco Group, and the University of Cape Town, to deliver exceptional customer experiences through the power of Microsoft Teams and AI-driven insights. Our commitment to innovation, customer focus, and accountability drives our success.
The opportunity
We are looking for a highly skilled and driven Cloud Operations Engineer to join our team with a strong emphasis on communications technologies, cloud operations, and system performance. This role requires expertise in monitoring, alerting, anomaly detection, automation, security, and performance tuning across our critical communications platforms. You will be responsible for the reliability, availability, and performance of services such as SIP, Skype for Business, and Azure Communication Services (ACS). Your role will also focus on optimizing resource utilization, cost management, and ensuring disaster recovery and business continuity (BCP/DR).
What you’ll be doing
Develop and maintain real-time monitoring and alerting systems using tools like Prometheus, Grafana, and the ELK stack to ensure system health and performance.
Identify and resolve anomalies and bottlenecks proactively, reducing downtime through automated detection and alert mechanisms.
Automate infrastructure provisioning, scaling, and patching using tools like Terraform and Azure DevOps across Kubernetes, Windows, and Linux environments.
Build self-healing systems and leverage Kubernetes operators, CI/CD pipelines, and event-driven automation to improve reliability.
Analyze and optimize system performance for latency-sensitive services, including VoIP, video, and messaging.
Implement cloud cost optimization strategies, such as using Reserved Instances, rightsizing virtual machines, and leveraging Azure Cost Management tools.
Strengthen system security by enforcing best practices for hardening, vulnerability patching, and incident management in collaboration with security teams.
Design and execute robust disaster recovery plans, ensuring fault-tolerant architectures and reliable backup and restore strategies.
What we're looking for
We hire for competency as much as experience. You’ll thrive here if you demonstrate:
Communication: The ability to communicate clearly and effectively with individuals across the organization, and to be responsive to their needs and concerns.
Action-oriented: The ability to act quickly and decisively, even in the face of uncertainty, to move projects forward and achieve business goals.
Commitment: The ability to consistently meet or exceed the quality standards expected by stakeholders.
Collaboration: The ability to work effectively with others and to build strong relationships based on trust and mutual respect, recognizing that everyone has something to contribute.
Taking ownership: The ability to take full responsibility and accountability for tasks, projects, or actions, demonstrating a sense of commitment and dedication towards achieving desired outcomes.
You’ll need to bring:
5+ years of experience as a Cloud Operations Engineer, Systems Engineer, or in a similar role with a focus on communications technologies.
Proven experience with cloud platforms, with a strong focus on Azure and experience with Azure Resource Patching for Kubernetes (AKS), VMs (Windows and Linux).
Experience with Microsoft Teams/Skype for Business and Azure Communication Services.
Strong understanding of SIP, VoIP, and related protocols.
Strong understanding of networking concepts and experience with Cisco networking technologies (e.g., routers switches, firewalls).
Experience with scripting languages (e.g., Python, PowerShell, Bash, Terraform, Helm, Pulumi) and automation tools.
Experience with network performance monitoring tools (e.g., Wireshark, tcdump) is a plus.
Some last notes:
Currently,thisroleisremote.However,wearealsoplanningtoopenanofficeinJohannesburgandwe'llexpectyoutocometoourofficetwiceaweek.
As this position involves supporting regions such as Europe and the US, we require flexibility in working shifts to cover these time zones. Occasional weekend work will be expected. Rest assured, you will be compensated for any irregular hours worked.
AnywhereNow is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We accept difference and we thrive on it for the benefit of our employees, our products, and our community.
Please note that we have a background check policy. The background check differs per country and position. If you would like to know more, the Talent Acquisition Specialists are happy to answer any questions!
#J-18808-LjbffrOperations Engineer Midrand
Posted 4 days ago
Job Viewed
Job Description
Our client requires the services of an Operations Engineer (Advanced) - Midrand/Menlyn/Rosslyn/Home Office rotation.
- Amazing brand with cutting-edge technology
- Excellent teams in Global team collaboration
- High work-life balance with Flexible hours
- Agile working environment
EXPERIENCE: 4-6+ Years related working experience.
COMMENCEMENT: As soon as possible
Duties & ResponsibilitiesROLE:
- Take over operations activities in an SAP environment (Treasury, Banking, Cash Management, In-House Cash, Multi-Banking-Connectivity)
- Work rotation spans over morning, evening, and weekend shifts, also on public holidays
- Working knowledge of and understanding of the business processes for developing, and testing SAP functions associated with financial operations.
- Provide general assistance to the Operations team and end users
- Adhere to the PIC processes (Problem, Incident & Change Management)
- Perform daily operations tasks and end user support
- Creation of pertinent test documentation
- Enable end user knowledge transfer and training
- Work closely with other functional consultants, developers, product owners and various global stakeholders in a bigger feature team
- Back-out Planning
- Business Continuity Management (BCM)
- Change Management (CM)
- Cut-over Planning
- IT Service Management (ITSM)
- OPS Advanced Training
- OPS Basic Training
- Release Planning
- Start Up Management (SUM)
- System Monitoring
- Technical Continuity Management (TCM)
Desired Experience & Qualification
QUALIFICATIONS/EXPERIENCE
- Relevant IT / IT Degree or Certifications
- 3 - 5 years’ experience
ESSENTIAL SKILLS:
- Finance/Accounting understanding to assist with problem resolution
- Understanding of operations processes
- Informatics understanding to resolve problems related to data flow between various systems & middleware
- Capability to improve on current processes where required
- Strong analytical and problem-solving skills with a high attention to detail
- Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
ADVANTAGEOUS TECHNICAL SKILLS
- German Speaking (Advantageous)
- DEVOPS (advantageous)
- Confluence and Jira (advantageous)
- Ownership mentality, willingness to take over responsibility and drive topics
- Willingness to deal with (talk to) our global customers (due to the global exposure language barriers might exist)
- Above board work ethics – this is of utmost importance
- Open and pro-active communication across teams
- Ability to understand complex work environments
- Flexibility to take up different tasks in the feature team
- Flexibility to work weekends and after hours in a shift schedule
Soft Skills
- Problem solving capabilities
- Ability to work as part of a team
- Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality
- Excellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / users
- Strong ability to understand and interpret business needs and requirements with an aptitude to move concepts through to proposal and successful implementation
- Above-board work ethics
- Flexibility to take up different tasks in the project
- Ability and willingness to coach and give training to fellow colleagues and users when required
- Willing and able to travel internationally
Operations Engineer Pretoria
Posted 4 days ago
Job Viewed
Job Description
We are looking for a Systems Engineer that can perform operating system and Ansible Automation Platform lifecycle management. You will need to perform housekeeping/monitoring/managing of the Ansible Automation Platform focusing on stability/performance as well as cost optimization.
This is a long-term fixed contract of 3 years (Renewable & Ongoing) working on a Hybrid model.
Responsibilities:- Create, manage and operate IaC with Terraform
- Perform operating system and Ansible Automation Platform lifecycle management
- Interact with Enterprise GitHub for version control and Git branching strategy
- Track and update Jira user stories to ensure due dates are met
- Assist to ensure stability of systems and adherence of the team to the Group’s Operations standards.
- Ensure quality and up to date content of the knowledge base for the sub-product
- Ensure quality and up to date content of the Sub-Product and compliancy required documentation
- Perform housekeeping/monitoring/managing of the Ansible Automation Platform focusing on stability/performance as well as cost optimization.
- Manage Problem, Incident and Change process for dedicated ITSM service
- Willing to do standby and work on weekends if needed
- Keep documentation up to date in all relevant systems (e.g., as is configuration CMDB/Application Instance Wizard, to be configuration Connect IT, knowledge database resolveIT)
- Attend and moderate operation meetings
- Manage security vulnerabilities
- Degree in Information Systems or equivalent experience
- Experience with Ansible Core and Ansible Automation Platform (or Ansible Tower/AWX)
- Experience with Linux (RHEL, Ubuntu, SLES)
- Experience with coding and scripting (Bash, PowerShell etc) (Advantageous)
- Experience with Cloud Technologies (AWS, Azure )
- Experience with Red Hat Satellite (Advantageous)
- Any Linux certification such as RHCSA (Advantageous)
- ITIL certification (Advantageous)
- Minimum of 2 years of configuration management and automation experience
- Minimum of 2 years of ITIL work experience
- Minimum of 2 years of Scrum work experience
- Minimum of 2 years of operating system administration work experience
- Knowledge of Confluence, Jira and Bitbucket/GitHub
- Knowledge of Ansible Core and Ansible Automation Platform/Ansible Tower
- Basic knowledge of framework Agile Working Model
- Basic knowledge of Virtualisation technologies such as VMWare
- Basic knowledge of Private Cloud solutions
- Basic knowledge of Windows Server
- Basic knowledge of Dynatrace
- Basic knowledge of Splunk
- Basic knowledge of containerization technologies such as podman, Docker, Kubernetes and OpenShift
- Basic knowledge of Directory Access Manager (DIVA)
- Basic knowledge of Intelligent Storage Orchestration Environment (iStore) and Active Directory Gruppentool (ADGR)
- Basic knowledge of ITIL and ITSM such as Problem-Incident-Change processes
- Basic knowledge of ITSM Suite
- Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
- Experience with Ansible Core and Ansible Automation Platform (or Ansible Tower/AWX)
- Experience with Linux (RHEL, Ubuntu, SLES)
- Experience with coding and scripting (Bash, PowerShell etc) (Advantageous)
- Experience with Cloud Technologies (AWS, Azure)
- Experience with version control systems (GitHub) (Advantageous)
- Experience with IaC technologies (Terraform) (Advantageous)
- Experience with GitOps (Advantageous)
- Experience with ServiceNow (Advantageous)
- Experience with Dynatrace (Advantageous)
- Experience with SIEM technologies such as Splunk (Advantageous)
- Experience with Red Hat Satellite (Advantageous)
- Any Linux certification such as RHCSA (Advantageous)
- ITIL certification (Advantageous)
- Any Scrum certification (Advantageous)
Salary Market Related
#J-18808-LjbffrOperations Engineer Midrand
Posted 4 days ago
Job Viewed
Job Description
Our client requires the services of an Operations Engineer (Advanced) - Midrand/Menlyn/Rosslyn/Home Office rotation.
- Amazing brand with cutting-edge technology
- Excellent teams in Global team collaboration
- High work-life balance with Flexible hours
- Agile working environment
EXPERIENCE: 4-6+ Years related working experience.
COMMENCEMENT: As soon as possible
Duties & ResponsibilitiesROLE:
- Take over operations activities in an SAP environment (Treasury, Banking, Cash Management, In-House Cash, Multi-Banking-Connectivity)
- Work rotation spans over morning, evening, and weekend shifts, also on public holidays
- Working knowledge of and understanding of the business processes for developing, and testing SAP functions associated with financial operations.
- Provide general assistance to the Operations team and end users
- Adhere to the PIC processes (Problem, Incident & Change Management)
- Perform daily operations tasks and end user support
- Creation of pertinent test documentation
- Enable end user knowledge transfer and training
- Work closely with other functional consultants, developers, product owners and various global stakeholders in a bigger feature team
- Back-out Planning
- Business Continuity Management (BCM)
- Change Management (CM)
- Cut-over Planning
- IT Service Management (ITSM)
- OPS Advanced Training
- OPS Basic Training
- Release Planning
- Start Up Management (SUM)
- System Monitoring
- Technical Continuity Management (TCM)
Desired Experience & Qualification
QUALIFICATIONS/EXPERIENCE
- Relevant IT / IT Degree or Certifications
- 3 - 5 years’ experience
ESSENTIAL SKILLS:
- Finance/Accounting understanding to assist with problem resolution
- Understanding of operations processes
- Informatics understanding to resolve problems related to data flow between various systems & middleware
- Capability to improve on current processes where required
- Strong analytical and problem-solving skills with a high attention to detail
- Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
ADVANTAGEOUS TECHNICAL SKILLS
- German Speaking (Advantageous)
- DEVOPS (advantageous)
- Confluence and Jira (advantageous)
- Ownership mentality, willingness to take over responsibility and drive topics
- Willingness to deal with (talk to) our global customers (due to the global exposure language barriers might exist)
- Above board work ethics – this is of utmost importance
- Open and pro-active communication across teams
- Ability to understand complex work environments
- Flexibility to take up different tasks in the feature team
- Flexibility to work weekends and after hours in a shift schedule
Soft Skills
- Problem solving capabilities
- Ability to work as part of a team
- Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality
- Excellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / users
- Strong ability to understand and interpret business needs and requirements with an aptitude to move concepts through to proposal and successful implementation
- Above-board work ethics
- Flexibility to take up different tasks in the project
- Ability and willingness to coach and give training to fellow colleagues and users when required
- Willing and able to travel internationally
Operations Engineer Marlboro
Posted 4 days ago
Job Viewed
Job Description
As a Solar PV Operations Manager with my client, you will play a crucial role in ensuring the efficient operation of our Solar PV systems. You will be responsible for overseeing all aspects of system maintenance and operation, ensuring energy production and energy savings align with client expectations and contractual agreements. Your expertise will drive the execution of engineering activities necessary to maintain peak performance across our Solar PV portfolio.
Key Responsibilities:
- Develop and execute comprehensive maintenance plans for Solar PV systems, including scheduling system cleaning, equipment repairs, and proactive identification of faults or potential issues.
- Conduct regular inspections of equipment and systems to optimize efficiency and identify opportunities for improvement.
- Monitor and analyse system performance data, implementing corrective actions to address any issues impacting performance.
- Coordinate with technicians or subcontractors as needed to perform maintenance and repairs, ensuring timely resolution of issues.
- Manage component warranties and replacements with suppliers and equipment manufacturers, ensuring seamless operation of Solar PV systems.
- Compile and deliver detailed daily, weekly, and monthly reports on system performance, providing insights and recommendations for optimization.
Desired Experience & Qualification:
- Bachelor's degree in mechanical or electrical engineering, renewable energy, sustainability, business administration, or a related field.
- Minimum 2 years of experience in the solar PV industry, with a focus on the operation and maintenance of solar PV systems.
- Strong understanding of Solar PV systems and components, with demonstrated expertise in system maintenance and operation.
- Highly organized with the ability to coordinate effectively with various stakeholders involved in Solar PV operations.
- Excellent communication and interpersonal skills, with the ability to convey technical information clearly and concisely.
- Meticulous attention to detail and a commitment to following procedures to ensure the highest standards of system performance and reliability.
- Proven ability to work independently and demonstrate initiative in problem-solving and decision-making.
- An honest and hardworking individual with a passion for renewable energy and a drive to excel in the dynamic field of Solar PV operations.
Package & Remuneration:
Market related
#J-18808-LjbffrOperations Engineer Centurion
Posted 4 days ago
Job Viewed
Job Description
We're seeking a skilled Operations Engineer (Entry) to join our team. Your primary responsibilities will include resolving incidents, analyzing root causes, and ensuring the quality and operability of our applications. You'll collaborate closely with stakeholders, contribute to release and change management processes, and support our product owner with operational issues. Ideal candidates will have proficiency in Java, knowledge of design patterns, and experience in architecting scalable solutions. Familiarity with Git, Jenkins, and DevOps practices is essential. If you're passionate about driving innovation and have a knack for problem-solving, we want to hear from you!
Duties & ResponsibilitiesKey Responsibilities:
- Resolve incidents and conduct root cause analysis
- Collaborate with stakeholders on operational issues
- Ensure the quality and operability of applications
- Contribute to release and change management processes
- Support product owner with operational tasks
Qualifications:
- Proficiency in Java programming
- Knowledge of design patterns and RESTful APIs
- Experience with Git, Jenkins, and DevOps practices
- Familiarity with Confluence and Jira
- Strong communication skills
- Bachelor's degree in IT or related field
- 1-3 years of experience in Software Development and Testing
Collaborative and innovative work environment. Opportunity for professional growth and development. Competitive compensation package.
Ready to take on the challenge? Apply now and be part of our journey towards technological excellence!
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About the latest Operations engineer Jobs in South Africa !
Mining Operations Engineer
Posted 18 days ago
Job Viewed
Job Description
My client based in the North West is looking for a highly motivated and efficient Mining Operations Engineer to support their operations. The Engineer must ensure the integrity of all surface infra structures, fixed and moving machinery inclusive of all electrical machinery and equipment within the area of responsibility of the Mining Operation.
Be the discipline master and custodian of all matters relating to Trackless Mobile Machinery (TMM), pressure vessels, piping and valves. The primary focus is competent technical support in mechanical engineering with special emphasis on TMM in a major Open Pit environment.
The successful candidate must meet the following requirements :
- Minimum of an Advance Diploma in Engineering
- BSc. Mechanical Engineering qualification an advantageous.
- Government Certificate of Competence Engineering (Mining)
- Minimum of 10 years’ experience in mining production machinery, equipment and processes
- 5 years as an appointed Engineer in an Open Pit environment.
- Must be experienced in the functionality of mining machinery and equipment.
Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 days, please consider your application unsuccessful.
#J-18808-LjbffrCloud Operations Engineer
Posted today
Job Viewed
Job Description
Founded in 2010 in The Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management, with a vision to ensure every employee and customer feels heard, understood, and valued. With around 240 employees in working from 22 different countries, we partner with over 2,000 leading enterprises, including Mazda, the UN International Organization for Migration, Adecco Group, and the University of Cape Town, to deliver exceptional customer experiences through the power of Microsoft Teams and AI-driven insights. Our commitment to innovation, customer focus, and accountability drives our success.
The opportunity
We are looking for a highly skilled and driven Cloud Operations Engineer to join our team with a strong emphasis on communications technologies, cloud operations, and system performance. This role requires expertise in monitoring, alerting, anomaly detection, automation, security, and performance tuning across our critical communications platforms. You will be responsible for the reliability, availability, and performance of services such as SIP, Skype for Business, and Azure Communication Services (ACS). Your role will also focus on optimizing resource utilization, cost management, and ensuring disaster recovery and business continuity (BCP/DR).
What you’ll be doing
Develop and maintain real-time monitoring and alerting systems using tools like Prometheus, Grafana, and the ELK stack to ensure system health and performance.
Identify and resolve anomalies and bottlenecks proactively, reducing downtime through automated detection and alert mechanisms.
Automate infrastructure provisioning, scaling, and patching using tools like Terraform and Azure DevOps across Kubernetes, Windows, and Linux environments.
Build self-healing systems and leverage Kubernetes operators, CI/CD pipelines, and event-driven automation to improve reliability.
Analyze and optimize system performance for latency-sensitive services, including VoIP, video, and messaging.
Implement cloud cost optimization strategies, such as using Reserved Instances, rightsizing virtual machines, and leveraging Azure Cost Management tools.
Strengthen system security by enforcing best practices for hardening, vulnerability patching, and incident management in collaboration with security teams.
Design and execute robust disaster recovery plans, ensuring fault-tolerant architectures and reliable backup and restore strategies.
What we're looking for
We hire for competency as much as experience. You’ll thrive here if you demonstrate:
Communication: The ability to communicate clearly and effectively with individuals across the organization, and to be responsive to their needs and concerns.
Action-oriented: The ability to act quickly and decisively, even in the face of uncertainty, to move projects forward and achieve business goals.
Commitment: The ability to consistently meet or exceed the quality standards expected by stakeholders.
Collaboration: The ability to work effectively with others and to build strong relationships based on trust and mutual respect, recognizing that everyone has something to contribute.
Taking ownership: The ability to take full responsibility and accountability for tasks, projects, or actions, demonstrating a sense of commitment and dedication towards achieving desired outcomes.
You’ll need to bring:
5+ years of experience as a Cloud Operations Engineer, Systems Engineer, or in a similar role with a focus on communications technologies.
Proven experience with cloud platforms, with a strong focus on Azure and experience with Azure Resource Patching for Kubernetes (AKS), VMs (Windows and Linux).
Experience with Microsoft Teams/Skype for Business and Azure Communication Services.
Strong understanding of SIP, VoIP, and related protocols.
Strong understanding of networking concepts and experience with Cisco networking technologies (e.g., routers switches, firewalls).
Experience with scripting languages (e.g., Python, PowerShell, Bash, Terraform, Helm, Pulumi) and automation tools.
Experience with network performance monitoring tools (e.g., Wireshark, tcdump) is a plus.
Some last notes:
Currently,thisroleisremote.However,wearealsoplanningtoopenanofficeinJohannesburgandwe'llexpectyoutocometoourofficetwiceaweek.
As this position involves supporting regions such as Europe and the US, we require flexibility in working shifts to cover these time zones. Occasional weekend work will be expected. Rest assured, you will be compensated for any irregular hours worked.
AnywhereNow is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We accept difference and we thrive on it for the benefit of our employees, our products, and our community.
Please note that we have a background check policy. The background check differs per country and position. If you would like to know more, the Talent Acquisition Specialists are happy to answer any questions!
#J-18808-LjbffrManager : Business and Systems Analysis
Posted 6 days ago
Job Viewed
Job Description
As the Head of Business & Systems Analysis, you will be responsible for overseeing the strategic and tactical execution, financial performance, service excellence, quality assurance, and overall performance of the projects and services within your area of responsibility (discipline).
Required Qualifications :
- Honours degree in relevant field, e.g. Industrial Engineering, Computer Science.
- Business and / or Leadership related diploma or degree will be advantageous.
Experience and Knowledge :
- Preferred 5 years’ experience in leading a team of professionals within the specific Discipline domain.
- Preferred 3 years' Leadership / Management experience.
- Preferred 8 years’ Discipline specific experience, i.e. business and / or systems analysis.
- Preferred 5 years’ experience in professional services (consulting) industry.
Key Responsibilities :
Business Development :
- Drive continuous improvement processes regarding offerings and service delivery.
- Identify key competencies required per domain and industry within the existing client base and industry.
- Define and develop market & industry relevant service offerings, aligned to the strategy, augmenting existing offerings within your area of responsibility.
- Mature existing service offerings to ensure it is clearly defined, market relevant, and can be efficiently and effectively executed.
- Understanding of all company's service offerings and disciplines and how they work together across all Business Units.
- Understand client strategies / future business needs and how the company's offerings could address those requirements including appropriate engagement models.
- Work closely with relevant Business Development Managers to drive and achieve financial targets for the Discipline.
Project Delivery :
- Oversight of project execution, quality control, risk management, issue resolution and client expectation management.
- Support the technical pre-sales process related to "inputs to proposals", effort estimates, pricing, and engagement models.
- Own the technical pre-sales process, coordination of input to proposals, commercials (engagement & pricing models), positioning solutions at C- level (executive level).
- Assist the Account / Business Development Managers to obtain new business within existing client environments and / or external / new environments.
- Identify possible leads and opportunities within existing client environments.
- Recommend ideal client engagement models (Resourcing vs Turnkey; Onsite vs employer Premises vs Hybrid) based on client requirements, but that also align to employer's preferred models promoting quality, control and team culture.
- Active participant and member of the Business Development forum.
- Liaise with Account / Business Development Management regarding strategic leads and opportunities.
Relationship Management :
- Liaise with relevant stakeholders that are actively engaging and managing the expectations of the client base where the Team is delivering services.
- Focus on relationship with Business Unit Team including General Manager, other Heads of Discipline, Business Unit Operations Managers and Consultants associated to the Discipline.
- Actively own and drive skills depth and growth plan for discipline.
- Responsible for the overall management of the Discipline and adherence to Business Unit’s Governance frameworks.
- Responsibility for Discipline's pipeline and resource allocation.
- Driving the strategic and tactical roadmaps of service offering development and continuous improvement with the Business Unit General Manager.
- Present in the relevant demand management meetings and present the Discipline’s pipeline at the Management Committee forums.
- Report on Demand (Leads & Opportunities), Resource Utilisation, Risks, Issues, and overall Status.
- Align with Operations Managers around the oversight and collaboration with HR regarding team PDPs.
- Ensure that unallocated resources are effectively managed and that the broader Business Unit Management Committee is aware of any available resources. Ensure that unallocated resources are effectively utilised to add internal value or use the time for adequate upskilling and preparation for future client projects.
- Responsible for the overall invoice management, rates, forecasts, and cash flow of the Discipline.
- Assist the Business Unit General Manager when preparing the budget, target per service offering, monthly tracking of profitability and project financial oversight.
- Support Business Development Team by reviewing rates and pricing presented in proposals.
- Prepare the discipline’s monthly team forecasts to prepare a Discipline-specific view.
Human Resource Management :
- Work with the HR Department to define the Discipline’s Development & Training plans that supports and compliments the Discipline's service offerings and aligns to the Business Unit & Discipline’s strategy.
- Support the Operations team with personal development plans of respective team members where required.
- Assist with the end-to-end recruitment process (job specifications & profiles, review CVs, conduct interviews).
- Provide ad-hoc Support & Assistance to the Business Unit General Manager & Operations Managers throughout the Performance Management Process.
Must be willing and able to travel within Gauteng on a daily basis and further travel might be required from time-to-time.
Must be able and willing to be involved in various projects across multiple client sites at times.
Must be willing and able to work overtime from time to time as required not only by client deadlines but internal commitments as well.
#J-18808-Ljbffr