32 Operations Consultant jobs in South Africa
Operations Consultant
Posted 10 days ago
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ABOUT THE COMPANY
1LIFE is the holding company of some of South Africa’s leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. We’re pioneers with a hunger for best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.
JOB PURPOSE
Provide administrative, analysis and project support to relevant distribution channel whilst effectively building and maintaining relationships with internal and external stakeholders. Ensure effective processes and risk mitigation.
RESPONSIBILITIES
Risk Management & Analysis
Gather, monitor and analyze risk data and recommend further investigation. Involves using established risk management models, systems and protocols and working under direction. Continuously review risk management and processes to ensure quality for business.
Client & Customer Management
Help senior colleagues manage client and customer relationships by using relevant sales or client systems. Responsible for the vetting of all new brokers applications in terms of contractual and compliance regulations. Vet all New Private Facilities and Facilitating all processes regarding Private Facilities. Manage New Business and processes and ensure that risks are eliminated including dealing with binder holders and outsourced partners. Call clients with regards to distressed policies. Build and maintain a Risk Management and monitoring process of new and existing Brokers. Assist in broker debt management.
Stakeholder Engagement
Effectively build and maintain relationships with both internal and external stakeholders and partners. Ensure effective service delivery to meet stakeholders needs within specified SLA’s. Assist with the retention's processes and work with the Retention's Team. Ad hoc project support within channel (marketing, events etc.).
Administration
Produce, update and provide best practice support on MS documents, databases and other departmental systems to support the work of more senior colleagues. Tasks could include purchasing materials, entering budgetary information, time and expense recording and similar. Assist in setting up and maintaining administration processes. Effectively manage the channels complaints processes. Process invoices and pay weekly Broker commissions.
Document and Data Management
Responsible for populating standard contracts, letter and communication to external partners and clients. Maintain and store a centralized archive of all distribution related data, applications, communication, decisions, and documentation. Management of new applications, marketing material and recording of printing ratios. Populate weekly Dash board for the channel. Scan and file Broker contracts. Assist with compiling presentations.
Data Collection & Analysis
Collate and analyzing information for management and reporting.
Work Scheduling and Allocation
Organize own work schedule in order to get the job done. Supervise junior administrators and assign work to others in order to speed up office workflow and ensure high-priority tasks get done
Operational Compliance
Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
BEHAVIORAL COMPETENCIES
*Ensures Accountability**
Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.
*Customer Focus**
Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.
Balances Stakeholders
Anticipates and balances the needs of multiple stakeholders. For example, draws upon insights from varied sources to gain a rich understanding of how to meet the needs of multiple internal and external stakeholders. Probes deeply in order to gain a rich, detailed grasp of the priorities of different stakeholders; takes initiative to respond to stakeholder problems.
*Drives Results**
Consistently achieves results, even under tough circumstances. For example, devotes considerable effort to surpassing goals and achieving the best possible results; goes above and beyond to achieve excellence. Drives ahead with great focus when faced with obstacles and setbacks; maintains productivity and a positive attitude.
*Communicates Effectively**
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
Optimizes Work Processes
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, pursues, explores, and develops ways to ensure own work is as effective as possible within all relevant processes. Shares an analysis of process problems with stakeholders; discusses how to resolve the issue.
Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. For example, finds many ways to add value to the team; probes to draw out richer input from others; is a valued resource who goes out of the way to help others.
*Plans and Aligns**
Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
*Being Resilient**
Rebounds from setbacks and adversity when facing difficult situations. For example, is calm and professional in difficult situations; continues to work toward objectives. Overcomes obstacles without becoming discouraged; draws lessons from failures. Recovers from setbacks and adversity.
Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, gathers basic information to understand a problem and find a solution. Seeks to understand and apply systematic problem-solving methods; distinguishes symptoms from underlying problems.
Situational Adaptability
Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt early.
Builds Networks**
Effectively builds formal and informal relationship networks inside and outside the organization. For example, draws upon own network to gain insight, build support, and achieve outcomes. Leverages networks to identify industry experts, explore some best practices, and exchange ideas and knowledge.
Interpersonal Savvy**
Relates openly and comfortably with diverse groups of people. For example, takes time to build rapport in meetings; speaks about common interests and priorities; shows tact and sensitivity in difficult interpersonal situations. Maintains productive relationships with a wide variety of people and from a range of backgrounds.
Demonstrates Self-Awareness**
Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. For example, seeks balanced feedback from others and is receptive to both positive and constructive views; applies insights from feedback. Knows own strengths and limits and how own style impacts others.
Action Oriented**
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.
Instills Trust**
Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, demonstrates integrity, upholding professional codes of conduct. Instills trust by following through on agreements and commitments despite competing priorities and by being honest and straightforward.
Manages Conflict**
Handles conflict situations effectively, with a minimum of noise. For example, seeks out a variety of opinions and options; maintains an open mind; takes steps to ensure conflict remains constructive; avoids polarized or unilateral decisions; seeks agreement on critical issues.
Decision Quality**
Makes good and timely decisions that keep the organization moving forward. For example, knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions.
Self-Development**
Actively seeks new ways to grow and be challenged using both formal and informal development channels. For example, creates a development plan that states clear goals and the tactics to achieve them. Gathers information on where to focus. Makes efforts to apply new skills on the job.
SKILLS
Verbal and Written Communication
Use clear and effective verbal communications skills with guidance to express ideas, request actions and formulate plans or policies.
Planning and Organising
Plan, organise, prioritise and oversee activities to efficiently meet business objectives. Excellent time management skills.
Review and Reporting
Review and create relevant, lucid and effective reports
Data Collection and analysis
Analyse data trends for use in reports to help guide decision making.
Attention to Detail
Apply concepts of knowledge / skill when having to be attentive to details.
Policy and procedures
Monitor, interpret and understand policies and procedures, while making sure they match organizational objectives.
Data Management
Organizes, protect and process data to fulfill business objectives.
Action Planning
Develop appropriate plans or perform necessary actions based on recommendations and requirements.
Computer skills
Support business processes by understanding and effectively using standard office equipment and standard software packages. Intermediate excel and computer literacy.
EDUCATION
General Education
Grade 12/ SAQA Accredited Equivalent (Essential)
Excel certificate (Essential)
Diploma or Degree (Advantageous)
EXPERIENCE
General Experience
3 or more years operational admin and data analysis, within a financial services environment (Essential)
Experience with 3rd party Brokers (Essential)
Experience in the long term insurance industry (Advantageous)
ADDITIONAL INFORMATION
*SAQA Accredited Equivalent - it is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. *Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognised qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable). As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.
Operations Consultant: VAPS
Posted today
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Join TIH, home to some of South Africa's leading financial service providers, and grow your career while being part of an organisation with purpose.
Job Purpose
Providing effective customer service with the purpose of retaining customers and building strong customer relationships. Focus on understanding customer needs and providing a fit for purpose solution whilst meeting various KPI's. Focus on growth of brand and process alternative solutions to meet customer needs.
Responsibilities
Customer Service
Respond professionally to client complaints and queries within agreed timeframes to ensure customer satisfaction and retention in all interactions, striving to achieve first contact resolution. Provide a quality service to customers, both via telephone and email.
Customer Needs Clarification
Determine customer's core need, in an effort to meet their expectations from a customer and product offering point of view. Conducting needs analyses to identify most appropriate product offerings (upselling). Accurately identify the origin and reason for policy cancellations and apply effective and relative retention strategies and tools in order to retain customers.
Administration
Effectively complete and keep up to date all required administration and accurately and comprehensively capture data of customer information across relative systems to safeguard against risk with a high degree of attention to detail and quality.
Operational Compliance
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization when required from a supervisor or manager for any exceptions from mandatory procedure. Comply with service level agreements and internal procedures in order to ensure cohesive relationships and timeous service delivery.
Performance Management
Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance and KPI's.
Personal Capability Building
Keep abreast with current changes in internal policies and procedures. Develop capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Education
Matric / Grade 12 or SAQA Accredited Equivalent (Essential) Regulatory Exam 5 (Advantageous); FAIS credits, CPD hours and COB (Advantageous)
Experience
At least 2 years experience in a Service /Collections / Retentions environment.
Advantageous: Complaint handling.
Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.
Defense Operations Consultant
Posted today
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To Empower & Protect
ANANZIY Defense Labs is a defense technology research and Development think tank with a mission to transform African and allied military capabilities with advanced technology at the local level. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, ANANZIY is changing how military systems are designed, built and sold. ANANZIY's family of systems is powered by an advanced operating system, an Al-powered operating system that turns thousands of data streams into a real-time, 3D command and control center. As the world enters an era of strategic competition, Ananziy is committed to bringing cutting-edge cyber security, autonomy, Al, computer vision, sensor fusion, Biotech, networking technology, and advanced weaponry to the militaries in Sub-Saharan Africa within months, not years.
Ananziy Defense Labs is a Defense research lab within the AICO Management Group family. The lab specializes in offensive and defensive cyber security and 5D weapons development. Our seasoned team of experts, armed with an intricate blend of knowledge and experience, work tirelessly to pioneer solutions that transcend challenges and set new industry standards. To defeat threats and vulnerabilities that can disrupt progress
and compromise safety.
The Sauce
The Defense Operations team builds strategy, researches material, instigates change, extends the reach of the organization, and scales ADL's influence to deliver mission-critical capabilities to our customers. As the Senior Public Relation Manager you will lead technically, the team of marketing and sales persons closest to ADL's Mission. Defense Operators Manager and solves technical challenges of reporting operational scenarios while controlling the end-to-end delivery of winning capabilities such as Counter Intrusion, Joint All Domain Command and Control, and Counter-Unmanned Aircraft Systems. As a Hardware Engineer you will solve a wide variety of problems involving networking, autonomous systems integration, robotics, and more, while making pragmatic engineering tradeoffs along the way. Your efforts will ensure that ADL products seamlessly work together to achieve a variety of critical outcomes. Above all, Our People are driven by a "Whatever It Takes" mindset-executing in an expedient, scalable, and pragmatic way while keeping the mission top-of-mind and making sound engineering decisions to deliver successful outcomes correctly, on time, and with high quality.
What We Value
* Customer Facing - Ability to translate prototypes to client and stakeholders understanding the ADL customers, end-users, and the technical challenges of operational scenarios.
* Mission First - Above all, Our Operators execute their mission in an expedient, scalable, and pragmatic way.
They keep the mission top-of-mind and make pragmatic and thoughtful engineering decisions to deliver successful outcomes.
* Small Project Wrangling = Large Project Impact - Our
PRMs are the voice of our business line (s). They are
Responsibilities
- Utilize your expertise to complete mission objectives, able to scale with company.
- Expert in writing policy, able to adapt policy to fit laws for appropriate application.
- Participate in collaborative business meetings to update key stakeholders
- Continuous improvement of prototypes
- Design perfect PR products that are look finished
- Interact with clients and respond to important inquiries about the company's products or services within your scope
- Project Management/ Hardware Manufacturing Skills
- Own the PR solutions that are deployed to customers
- Design policies, products and custom platforms to improve products and scale the mission capability to more customers
- Collaborate across multiple teams to plan, build, and test complex functionality
- Create and analyze metrics that are leveraged for debugging and monitoring
- Triage issues, root cause failures, and coordinate next-steps
- Partner with end-users to turn needs into features while balancing user experience with engineering constraints
- Fully Remoted
Core Requirements
Experience in the following areas preferred:
• Armed Security - Must have Licensed Firearm
• Testing and product prototyping
•Threat Analysis
• Crisis Management
• Task management
• Effective problem-solving and analytical skills required
• Required to display strong initiative and drive to accomplish goals and meet project/company objectives.
• Required to focus on teamwork and puts the success of the team above one's own interests
Preferred Skills and Qualifications
* GRIT
* Urban Warfare experience
* Organizational skills, Problem-solving skills
* Curiosity and Privacy - confidentiality amongst all stakeholders
* Prior business ownership experience is a plus.
* Educational background in computer science, mathematics, physics, or engineering
* Experience in Fire-Fight (Preferred)
"The Major Key"
* Come to us with a Bantu-collectivist mindset *
This role is 100% commission-based or Client
Contingent Certain Candidates will receive stock and patent credit depending on contribution and skill level
Based on performance standards and goals and comes with scheduling flexibility, Training, and autonomy.
$000,000 - $150,000 a year For Full Time Contract Opportunities: The salary range for this role is an estimate based on a wide range of compensation factors. Actual salary offer may vary based on (but not limited to) work experience, education and training, critical skills, and business considerations. AICO is an equal-opportunity employer committed to creating a diverse and inclusive workplace. The AICO team is made up of incredibly talented and unique individuals, who together are disrupting industry norms by creating new paths towards the future of defense technology. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, Veteran status, age, or any other protected characteristic per federal, state, or local law, including those with a criminal history, in a manner consistent with the requirements of applicable state and local laws, including the CA Fair Chance Initiative for Hiring Ordinance. We actively encourage members of recognized minorities, women, Veterans, and those with disabilities to apply, and we work to create a welcoming and supportive environment for all applicants throughout the interview process. If you are someone passionate about working on problems that have a real-world impact, we'd love to hear from you
Industry
- Defense and Space Manufacturing
Employment Type
- Contract
Parts Operations Consultant
Posted today
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Job Description
Career Area
Product Support
Job Description
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Summary
Provides second-level of support for operational processes and technology solutions.
About The Role / What You Will Do
- Supporting daily operations of representatives optimizing dealer performance.
- Coordinating program initiatives across the organization.
- Utilizing excellent, in-depth knowledge of organizational products and programs to educate customers and team members within the department.
- Cultivating and maintaining ongoing customer relationships.
- Measure dealer performance and support districts on developing improvement action plans and gap resolution initiatives to support parts & service operational excellence.
Customer Focus
What You Have - Skills And Experiences:
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Parts Operations Excellence
Knowledge of concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent support in a direct or indirect manner.
Collaborating
Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Consulting
Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Decision Making And Critical Thinking
Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management
Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Caterpillar is an Equal Opportunity Employer and considers applicants for all positions. Caterpillar commits itself to the realization of employment equity goals as envisaged in the South-African Employment Equity Act and policies relating to workplace equality. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Caterpillar takes data privacy seriously and is committed to compliance with The Protection Of Personal Information Act in South Africa. Candidate Cvs are used for the limited purpose of evaluating suitability for this job role and deleted from our database when it is no longer needed for the purpose as soon as it is practicable. For more information on Caterpillar's privacy practices, please visit our Global Data Privacy Statement.
Posting Dates
September 23, October 3, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community.
FIC Center Operations Consultant
Posted today
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Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To embed FICA Control Effectiveness framework by ensuring all standard controls are implemented and monitored hourly and daily, while taking full accountability for the overall FIC operations quality output in support to the FIC Operations leadership, through the execution of predefined objectives as per operations performance standards.
Job Description
Customer Service
- Respond efficiently, accurately, and courteously to all customer service matters, complaints, requests. Perform the Final Tier check and validation of customer files prepared by frontline in terms of KYC process and procedure to ensure a high standard of compliance in terms of regulatory requirements.
- Critically pay attention to details| Support the development and maintenance of FIC Operations processes.
- Adhere to all processes in the FIC center and identify opportunities to improve servicing frontline when conducting case Remediation.
- Monitor and control risk associated with the customer documentation| Ensure that all activities performed in providing Customer Services through case processing comply in all respects with FICA, compliance policies and procedures as well as Regulatory requirements.
- Ability to attend to both inbound and outbound calls| Meeting set performance standards.
Stakeholder Management
- Establish and maintain good professional relationships with relevant stakeholders to remain abreast of their needs and issues and respond rapidly and effectively.
- Self-development: Owning and being proactive about own training and development.
Qualifications Required
- NQF level 5 qualification or higher
Preferred Experience
- Minimum of two years in customer service in Banking Sector environment
Skills
- Basic knowledge of banking products
- Basic knowledge of Know Your Customer (KYC) will be an added advantage
- Paying attention to details
- Computer literacy
- Team player
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
Groups and Incentives Operations Consultant
Posted 5 days ago
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Job Description
Experience required:
Minimum of 4 – 5 years previous inbound tour consulting GROUPS experience required
In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations
Good understanding of terms and conditions
Relevant understanding of Business to create and formulate a strategy and make commercial decisions
A passion for delivering service excellence
A good knowledge of South Africa, Southern and East Africa with the ability to provide recommendations and assistance
Experience of crisis management protocols and procedures, including emergency response and risk mitigation strategies
Excellent computer skills including Excel (essential), Tourplan (preferred) or any other reservation system, MS Office applications, Teams, WETU
Analytical skills
Negotiation skills
Experiential Creativity (Crafting Experiences).
Duties include:
Accountable for coordinating and executing land tour programs and events
Support the administrative preparation and management of travel files
Must be available to travel with groups and assist with on-site coordination
Provide proactive support to the Groups and Incentives team
Maintain good relationships with partners
Support and communication with the accounts teams
Maintain accurate and up-to-date information on all confirmed services
Assist with the preparation of all travel documentation and operating schedules
Ensure compliance with country travel restrictions
Be on call for any major emergencies
Assisting with special projects and any other duties as assigned by Management.
Groups and Incentives Operations Consultant
Posted 26 days ago
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Job Description
Candidate Requirements:
- Must have an in-depth knowledge of the tourism industry, destination management, and customer expectations
- Should have a strong understanding of terms, conditions, and markets where the company operates, along with excellent product knowledge
- Must have the ability to create strategies, make commercial decisions, and conduct financial analysis and management
- Should have excellent communication, organization, and time management skills, with adaptability in high-pressure situations
- Should be proficient in relevant software (Tourplan, MS Office)
- Must possess strong analytical and negotiation skills
- Should be service-oriented, detail-oriented, proactive, and capable of crisis management, conflict resolution, and teamwork
Key Outputs:
- Responsible for delivering and managing land tour programs and events across Southern and East Africa
- Coordinate with Operations Manager to ensure profitability
- Maintain accurate, up-to-date information on confirmed services and oversee client itineraries
- Ensure compliance with travel restrictions and maintain relationships with partners and suppliers
- Address client complaints promptly, ensuring proper escalation to management when necessary
- Be on call for emergencies, assist with special projects, and support operations and accounts teams
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Groups and Incentives Operations Consultant
Posted today
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Job Description
Leading Inbound Tour Company is looking for a Groups and Incentives Operations Consultant. This role is based in Sandton.
Experience required:
Minimum of 4 5 years previous inbound tour consulting GROUPS experience required
In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations
Good understanding of terms and conditions
Relevant understanding of Business to create and formulate a strategy and make commercial decisions
A passion for delivering service excellence
A good knowledge of South Africa, Southern and East Africa with the ability to provide recommendations and assistance
Experience of crisis management protocols and procedures, including emergency response and risk mitigation strategies
Excellent computer skills including Excel (essential), Tourplan (preferred) or any other reservation system, MS Office applications, Teams, WETU
Analytical skills
Negotiation skills
Experiential Creativity (Crafting Experiences).
Duties include:
Accountable for coordinating and executing land tour programs and events
Support the administrative preparation and management of travel files
Must be available to travel with groups and assist with on-site coordination
Provide proactive support to the Groups and Incentives team
Maintain good relationships with partners
Support and communication with the accounts teams
Maintain accurate and up-to-date information on all confirmed services
Assist with the preparation of all travel documentation and operating schedules
Ensure compliance with country travel restrictions
Be on call for any major emergencies
Assisting with special projects and any other duties as assigned by Management.
Groups and Incentives Operations Consultant
Posted 10 days ago
Job Viewed
Job Description
Leading Inbound Tour Company is looking for a Groups and Incentives Operations Consultant. This role is based in Sandton.
Experience required:
Minimum of 4 5 years previous inbound tour consulting experience required
In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations
Good understanding of terms and conditions
Relevant understanding of Business to create and formulate a strategy and make commercial decisions
A passion for delivering service excellence
A good knowledge of South Africa, Southern and East Africa with the ability to provide recommendations and assistance
Experience of crisis management protocols and procedures, including emergency response and risk mitigation strategies
Excellent computer skills including Excel (essential), Tourplan (preferred) or any other reservation system, MS Office applications, Teams, WETU
Analytical skills
Negotiation skills
Experiential Creativity (Crafting Experiences)
Duties include:
Accountable for coordinating and executing land tour programs and events
Support the administrative preparation and management of travel files
Must be available to travel with groups and assist with on-site coordination
Provide proactive support to the Groups and Incentives team
Maintain good relationships with partners
Support and communication with the accounts teams
Maintain accurate and up-to-date information on all confirmed services
Assist with the preparation of all travel documentation and operating schedules
Ensure compliance with country travel restrictions
Be on call for any major emergencies
Assisting with special projects and any other duties as assigned by Management
Groups and Incentives Operations Consultant
Posted today
Job Viewed
Job Description
Leading Inbound Tour Company is looking for a Groups and Incentives Operations Consultant. This role is based in Sandton. Experience required: Minimum of 4 – 5 years previous inbound tour consulting GROUPS experience required In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations Good understanding of terms and conditions Relevant understanding of Business to create and formulate a strategy and make commercial decisions A passion for delivering service excellence A good knowledge of South Africa, Southern and East Africa with the ability to provide recommendations and assistance Experience of crisis management protocols and procedures, including emergency response and risk mitigation strategies Excellent computer skills including Excel (essential), Tourplan (preferred) or any other reservation system, MS Office applications, Teams, WETU Analytical skills Negotiation skills Experiential Creativity (Crafting Experiences). Duties include: Accountable for coordinating and executing land tour programs and events Support the administrative preparation and management of travel files Must be available to travel with groups and assist with on-site coordination Provide proactive support to the Groups and Incentives team Maintain good relationships with partners Support and communication with the accounts teams Maintain accurate and up-to-date information on all confirmed services Assist with the preparation of all travel documentation and operating schedules Ensure compliance with country travel restrictions Be on call for any major emergencies Assisting with special projects and any other duties as assigned by Management.