26 Operational Readiness jobs in South Africa

Job description:

DISCOVER A BRIGHTER FUTURE:

At South32, we're meeting the challenge of enabling a sustainable future through our focus on responsibly producing commodities critical for a low-carbon world.

As a collaborative, caring and inclusive company, there's no better place to make a genuine difference. Together we're making a positive, global impact that has the potential to change lives.

Whatever career path you choose, we'll support you every step of the way to learn, grow and succeed. So, join us, step towards a brighter future and leave your legacy.

ABOUT HILLSIDE

Our Hillside Aluminium smelter in Richards Bay produces high-quality, primary aluminium for the domestic and export markets.

WHAT SOUTH32 OFFER:

Annual short-term incentive bonus that recognizes both your individual performance and the overall success of the business.

Eligible employees will receive an employer contribution towards the company-elected retirement fund.

South 32 will support assistance for part-time studies aligned to role requirements and business needs at accredited institutions to eligible employees.

ABOUT THE ROLE:

This role is a permanent full-time position.

As a Specialist Process Control and Improvement, you will be responsible to administer the production standards, operating procedures and control systems that ensure critical controls of the production processes exist and are effective. To conduct the production system monitoring and analysis and execute improvements to production systems and practices to achieve and maintain the predictable, stable and required levels of operating performance within HSECQ requirements.

Other key responsibilities include, but aren't limited to:

• Execute strategies to analyse performance and initiate improvement actions (e.g. dispatch control and analysis; plant / fleet statistical process control; production execution improvement);
• Adhere to standards and critical controls required to manage HSECQ and operational material risks, legal obligations and South32 and ISO Standards;
• Conduct investigations of relevant Events. Execute the production equipment work strategies for SAP;
• Assist to develop, review and maintain standard operating procedures to support the safe execution of production work;
• Execute all duties in line with statutory legislation, and South32 standards and requirements;
• Ensure timely and accurate reporting of all events and hazards and participate in workplace investigations or observations as required;
• Contribute to building a cohesive working environment;
• Actively participate in all people performance and development initiatives to ensure the team's performance meets the required standards;
• Build, support and maintain healthy diverse internal (peers / team members / managers) as well as external (service providers etc.) relationships and implement remedial actions were required to ensure achievement of organisational goals.

ABOUT YOU:

You will have experience and demonstrate capability in the following:

• A minimum of 4 – 6 years' work experience;
• Production / Process Control Improvement experience within a heavy industry environment;
• Valid Code B (08) Driver's license is essential.

Qualifications for this role are:

• Degree/BTECH in Mechanical Engineering/ Chemical Engineering.

South32 is committed to building and maintaining an inclusive and diverse workforce that reflects the communities in which we operate.  We provide a recruitment process that is fair, equitable and accessible for all and we encourage candidates from all backgrounds to apply.

Please apply online by entering the preferred position reference number on our website 

This advertisement will close on  16 October 2025.

Profile description:

As a Specialist Process Control and Improvement, you will be responsible to administer the production standards, operating procedures and control systems that ensure critical controls of the production processes exist and are effective. To conduct the production system monitoring and analysis and execute improvements to production systems and practices to achieve and maintain the predictable, stable and required levels of operating performance within HSECQ requirements.

RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company.

Our platform offers a full-range people management tool, employee benefits like health insurance, and financial benefits, and enabling clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo).

We are a small but strong team of 160 people (and growing) hyper-focussed on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for talented Business Operations Manager to help spearhead the overall look and feel of our features and services.

As a Business Operations Manager, your primary responsibility will be to develop and maintain strategic relationships with our local EORs in the Africa region, ensuring exceptional service delivery and therefore maximizing value for our clients. You will work closely with cross-functional teams at RemoFirst, including Sales, Customer Success, and Product, to ensure alignment between local partner strategies, and RemoFirst internal initiatives to drive overall business growth.

What you would be doing:

• Create & optimize the processes within the Operations Department
• Create & monitor performance metrics
• Improve the onboarding of the stakeholders to the platform
• Ensure that all of the stakeholders use the platform efficiently
• Constantly monitor efficiency within the department and develop ways to make them more effective
• Close cooperation with the CS department on the day-to-day escalations
• Oversee planning, operational systems and controls, and the organization of fiscal documentation
• Escalate client concerns to the stakeholders and design solutions to resolve complaints and maximize customer satisfaction
• Work with tax calculators, country guides, and country compliance
• Offer operational data and insights for establishing and evaluating improvement strategies and tactics
• Ensure smooth workflows within each department and establish easy and lucid communication channels between other departments and operations
• Track day-to-day escalations that arise in the operations department
• Establish a safe, healthy, and inclusive work environment
• The principal point of contact for external stakeholders
• Help with employee appraisals by communicating job expectations and monitoring and reviewing job contributions
• Analyze data and assist in predicting the company's requirements, preparing a yearly budget, and planning future spending

What you'll need:

• 2-5 years experience in an EOR, outsourcing, or client-facing HR tech space
• 2-5 years experience in HR or employment law
• Ability to build 0-1 process and programs
• 1-3 years of project management experience
• Multilingual is a plus

We're looking for a
Business Operations Manager
to help streamline day-to-day operations, improve internal systems, and support key client projects. This role combines organization, communication, and problem-solving to keep both internal and client-facing initiatives running smoothly.

Apply here:

Key Responsibilities:

• Conduct research and compile insights into clear, actionable summaries for business and client use.
• Transform notes, outlines, and meeting discussions into professional slide decks and documentation.
• Maintain and update performance dashboards and operational trackers using tools like Google Sheets, Notion, or Pipedrive.
• Develop and manage standard operating procedures (SOPs) to support consistent, efficient workflows.
• Coordinate scheduling, prepare meeting materials, and follow up on action items to ensure priorities stay on track.
• Support financial administration, including basic invoicing and record updates.

Ideal Candidate:

• Strong organizational and analytical skills with excellent attention to detail.
• Experience managing multiple projects and deadlines in a fast-paced environment.
• Proficient with productivity and project management tools (e.g., Google Workspace, Notion, Pipedrive, or similar).
• Exceptional communication and documentation skills.
• Self-starter who thrives in a remote or cross-functional team setting.

As our third-party due diligence business continues to grow rapidly, Control Risks is looking for a proactive and highly organized professional to play a key role in ensuring smooth project delivery and operational excellence. This position offers the opportunity to work closely with clients, internal teams, and external partners, helping to streamline processes, improve efficiency, and support our growth journey.

Key Responsibilities
Client Project Coordination

• Serve as the first point of contact for client task management, processing and recording client orders in our internal system.
• Escalate unclear or complex requests to the appropriate stakeholders.
• Support the team with day-to-day operational tasks and help resolve issues as they arise.
• Maintain and regularly update client-specific and general project trackers.

Financial & Administrative Support

• Assist with accurate preparation of client invoices and review incoming invoices.
• Generate internal and external reports on database usage.
• Manage the subcontractor purchasing process, including verifying data accuracy for purchase orders and supplier invoices.
• Contribute to the continuous improvement of purchasing and expense processes.

Stakeholder & Team Support

• Take operational ownership of key aspects of client delivery, including implementing contingency plans when needed.
• Draft and manage clear written communications with external stakeholders.
• Escalate technical issues and proposed solutions through appropriate channels in a timely manner.

Operational Excellence

• Maintain accurate and up-to-date client records and service tracking.
• Provide usage and performance reports and key project details to clients as required.

Requirements
Essential

• Excellent face-to-face communication skills
• Strong track-record of problem solving, including in a multi-stakeholder environment.
• Experience in Microsoft Office - especially Excel
• Experience in SharePoint and Microsoft Teams
• Attention to detail
• Excellent time management and prioritisation
• Confident to raise concerns and discuss solutions

Preferred

• Customer service and/or customer complaints experience
• Experience communicating remotely across jurisdictions via video call.
• Education or work experience in compliance or business intelligence sector
• Prior experience of using internal enterprise systems

Benefits

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• Working with our clients, from day one our people are given direct responsibility, career development and the opportunity to work collaboratively on fascinating projects in a rewarding and inclusive global environment.
• The Company is committed to further its diversity, inclusion and equity agenda and as an employee you have access to various business resource groups in the Company including the Company's LGBT+ network called MOSAIC, the Women's Network, and Synergy - a people network to celebrate and promote ethnic diversity at Control Risks

Control Risks SA is committed to employment equity. Preference may be given to appointable applicants from the underrepresented designated groups in terms of the relevant employment equity plans and policies of the company. Control Risks SA retains the right not to make an appointment and to verify all information provided by candidates.
If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

Closing Date

2025/10/31

Reference Number

COR

Job Title

Institutional Business Operations Manager

Job Type Classification

Permanent

Location - Country

South Africa

Location - Province

Western Cape

Location - Town / City

Cape Town

Job Description

To lead and manage the full institutional client delivery function, overseeing a multidisciplinary team responsible for client service and new business operations, communications, presentation material, events, reporting, data, and project execution. This role ensures that all elements of client-facing execution – from daily deliverables to strategic initiatives – are delivered timeously with excellence, efficiency, and alignment to the company's standards. The role will also ensure that systems, workflows, and operational processes are continuously reviewed and improved, leveraging off innovation where appropriate across all client delivery and new business activities.

In addition to leadership responsibilities, the incumbent will be expected when necessary to actively contribute to hands-on task delivery as a flexible team member, particularly during periods of high demand or capacity constraints, to ensure deadlines are met and service excellence is maintained.

Duties and Responsibilities

Team Leadership & People Management:

• Manage a team including Client Associates, Communications Specialist, Presentation Co-ordinators, Event Co-ordinator, Data Analyst.

• Set clear objectives, provide coaching and feedback, conduct performance reviews, and drive a culture of high standards and collaboration.

• Monitor team workload and reassign resources as needed to meet business priorities.

• Collaborate proactively with other senior team members to ensure a seamless workflow within the wider team and foster effective collaboration with other departments where needed to ensure alignment and efficient cross-functional delivery. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow- up to ensure resolution.

Client Associate Oversight:

• Oversee day-to-day execution of all client deliverables including reports, meeting packs, onboarding documentation and FICA/AML requirements, DDQ's, tenders, ad hoc requests and completion of databases.

• Ensure accuracy, consistency, and timely delivery across all outputs.

• Develop service-level expectations and task tracking for better visibility and accountability.

Communications & Content Delivery:

• Work closely with the Communications Specialist to maintain and improve client content quality.

• Ensure consistent brand tone and language across platforms.

• Deliver accurate, timely communication to internal and external stakeholders. This includes ensuring a communications pipeline is maintained and monitored, with clear timelines for all re-occurring and ad hoc communications.

Presentation & Visual Material Coordination:

• Supervise Presentation Co-ordinators to maintain visual standards across all decks and presentation material.

• Support preparation of pitch decks, reviews, and bespoke client content.

• Obtain regular feedback from stakeholders with a view to continuously improving the quality of presentations and refinements of process where needed.

Event Management Oversight:

• Support and guide the Event Co-ordinator in planning, project managing and executing all client events.

• Ensure events align with client strategy and brand positioning.

• Review post-event insights and feedback to improve future planning.

Data, Reporting & Management Information:

• Oversee the Data Analyst to produce and maintain management dashboards and client analytics.

• Develop regular reporting that informs client trends, team performance, and project progress.

• Use data insights to inform improvements in service delivery, efficiency, and risk management.

• Ensure that team members, where applicable, are inputting data timeously to enable accurate, timely and integrated management information

Project & Process Management:

• Own the pipeline of strategic and operational projects within the CIB team.

• Drive execution of key initiatives such as onboarding redesign, report automation, FFS, system.

• Track progress, manage stakeholders, and mitigate risks to delivery timelines. Ensure all cross-functional teams are engaged early in projects, identify impacts on their areas, and provide the necessary inputs and deliverables to enable successful implementation.

• AI integration and adoption.

Additional Responsibilities:

• Act as the escalation point for service delivery issues across the client team.

• Identify and implement opportunities to improve workflows and leverage technology.

• Collaborate cross-functionally with Investments, Compliance, IT, Finance, Implementation, Operations and Marketing. Ensure appropriate cross-functional SLAs are in place, monitored and complied with.

• Promote a culture of learning and knowledge sharing within the team and cross-functionally

• Assist with task delivery, particularly within the CA Team, when necessary

Ideal Experience

• 10+ years' experience in a client service or operations leadership role within investment management or financial services.

• Proven experience managing teams across multiple workstreams.

• Strong familiarity with client-facing deliverables, reporting tools, CRM systems and events.

Ideal Qualifications

• A Bachelor's degree in Business and/or Finance

Most Important Attribute

• Good people manager.

• Strong project and workflow management capability.

• Excellent communication, delegation, and interpersonal skills with the ability to engage stakeholders at all levels, from junior team members to senior leadership.

Systems Knowledge

• MS Office – Outlook, Excel, and Word

• Knowledge of the Salesforce system would be an

Our Company:
At we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you

, the world's leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company's powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how 's technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oreal, and Fanatics, visit

Your Role at

:
We are seeking a highly analytical, proactive, and detail-oriented
Business Operations Senior Analyst
to support the optimization and efficiency of our Finance organization. This role is critical to ensuring the smooth cross-functional operations across all Finance functions and throughout the global organization. The successful candidate will work closely with leadership to streamline processes, drive operational improvements, provide effective enablement on processes, report metrics and KPIs and ensure alignment and integration across finance and adjacent business units.

What You'll Do:

• Process Optimization & Standardization: Analyze existing workflows across Finance functions (e.g., FP&A, Accounting, Tax, Treasury, Audit, etc.), identify inefficiencies, and lead initiatives to streamline and standardize processes.
• Cross-Functional Coordination: Act as the central point of contact between Finance sub-functions and other business units (e.g., HR, IT, Procurement) to ensure seamless collaboration and information flow.
• Operational Metrics & Reporting: Develop, maintain, and report key performance indicators (KPIs) and dashboards to track performance and progress of ongoing initiatives and processes.
• Project Management: Lead and support cross-functional projects from planning through execution. Ensure milestones, deliverables, and timelines are met.
• Change Management: Support the Finance team through operational changes, including system implementations, reorganizations, or policy updates by developing communication plans, training materials, and feedback loops.
• Continuous Improvement: Identify opportunities for automation, enhanced controls, and improved resource utilization. Work with Finance leadership to drive a culture of continuous improvement
• Documentation & Governance: Maintain clear documentation of key processes, workflows, and controls to support compliance, scalability, and knowledge transfer.

What You Have:

• Bachelors Degree
• 4-10 years of professional experience
• Experience in Accounting, Financial Operations, Financial Systems, preferred
• Project or Program Management experience
• Strategic thinker with a hands-on approach
• Comfortable working in a fast-paced, ambiguous environment
• Strong interpersonal and influencing skills
• Passion for operational excellence and data driven decision-making

Benefits:

• Hybrid, Casual work environment

• Unlimited PTO policy

• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

• Training & Development

• Learning the advanced partnership automation products

• Medical Aid and Provident Fund

• Group schemes with Discovery & Bonitas for medical aid

• Group scheme with Momentum for provident fund

• Restricted Stock Units

• 3-year vesting schedule pending Board approval

• Internet Allowance

• Fitness club fee reimbursements
• Technology Stipened
• Primary Caregiver Leave
• Mental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage

is proud to be an equal opportunity workplace.
All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
_Hybrid

Empowering Africa's tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

The Operations Manager is responsible for optimising and supporting the business development process within Alternative Distribution. This role focuses on managing and improving the operational efficiency of Business Development Managers while providing strategic and analytical support to drive measurable sales performance improvements.

Job Description

The Operations Manager is responsible for optimising and supporting the business development process within Alternative Distribution. This role focuses on managing and improving the operational efficiency of Business Development Managers while providing strategic and analytical support to drive measurable sales performance improvements.

Key Responsibilities

Dealer & Partner Management

Manage end-to-end dealer and partner onboarding processes

Maintain accurate dealer database records and ensure data completeness

Monitor onboarding efficiency and adherence to SLA requirements

Financial Operations

Process timely and accurate payments to dealers and partners

Ensure payment processing meets agreed service level agreements

Resolve payment disputes and maintain high payment accuracy standards

Reporting & Analytics

Deliver comprehensive monthly sales reports and insights to stakeholders

Collaborate with MI department to enhance reporting capabilities and analytical insights

Ensure accurate and timely report delivery to support business decision-making

Process Optimization & Sales Enablement

Identify opportunities to streamline sales operations and improve efficiency

Develop and implement sales enablement strategies in collaboration with cross-functional teams. Optimize resource utilization and support training initiatives

Team Support

Provide comprehensive operational support to the sales team

Resolve operational issues promptly to maintain sales team satisfaction

Act as a liaison between sales and other departments

Success Metrics

Onboarding efficiency and SLA compliance

Payment accuracy and processing timeliness

Report delivery accuracy and schedule adherence

Process improvement implementation

Team satisfaction scores

Issue resolution turnaround times

Note: This role may evolve to meet changing business needs and strategic priorities.

Ideal Candidate

Seeking a proactive professional with strong analytical skills, attention to detail, and experience in business operations.

Skills Summary

Technical & Systems

• Advanced Excel/spreadsheet proficiency and database management
• CRM and ERP systems experience with payment processing capabilities
• Business intelligence tools (Power BI) and data analysis skills

Analytical & Reporting

• Data interpretation, trend identification, and actionable insights generation
• Comprehensive report writing and data visualization abilities
• KPI tracking and statistical analysis of sales metrics

Communication & Collaboration

• Cross-functional teamwork with sales, finance, and MI departments
• Stakeholder management and professional written communication
• Presentation skills and customer service orientation

Organisational & Administrative

• Project management and time management to meet SLA requirements
• Exceptional attention to detail and process documentation skills
• Problem-solving and dispute resolution capabilities

Business & Soft Skills

• Sales operations knowledge with understanding of dealer/partner relationships
• Financial acumen in payment processing and compliance
• Adaptability, initiative, reliability, and critical thinking abilities

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Intelligence Measurements and Reporting

• Research on customer buying and data usage patterns in order to have a holistic analysis
• Assist with data extraction for customers from internal and external sources within the MTN SA and regional market
• Assist in data clean ups to information by ensuring that data is updated and pruned
• Thoroughly scruitinize data in order to determine SWAT across all of MTN Western Cape Regional segments
• Report on relevant performance metrics for the business objectives in line with Business objectives
• Facilitate accurate data analysis and reporting of customer analytics and intelligence
• Delivery of insightful market intelligence and insights to support business intelligence objectives utilising customer analytics
• Interpret data and develop relevant recommendations based on data analysis findings
• Develop graphs, reports and presentations of projects results
• Perform basic statistical analysis for projects and reports
• Create and present quality dashboards
  Generate standard monthly and ad hoc reports

Internal Processes and Efficiency

• Prioritise requests and coordinate with IT to ensure availability, storage, sharing and certification of required information and data integrity
• Support data and application design for the implementation of an automated customer analytics
• Ensure the effective use of the USD/JAZZ system within the department to log and take action on customer requests
• Provide recommendations regarding campaign consolidation, integration, automation and optimisation based upon jobs requests worked upon
  To provide more insights into the ways to target customers

Operational Planning and Management

• Plan and coordinate the data extraction and reporting processes
• Consider the long term (1-2 years) implications of action from a broader perspective
• Consider local conditions, as well as competitor activity
• Identify and exploit new opportunities to grow the business further
• Identify innovative ways to use minimum resources to achieve maximum outputs

Are you driven by the challenge of solving complex problems, bringing clarity to business needs, and delivering impactful, data-driven solutions? Drive growth and success through identifying trends, and delivering actionable insights that improve financial outcomes, operational efficiency, and strategic planning.
Job Responsibilities

• Collect, clean, and analyse financial, operational, and sales data.
• Develop and maintain dashboards and reports (e.g., Power BI, Excel).
• Track KPIs and provide variance analysis against forecasts and budgets.
• Do required reports to management.
• Business Insights & Recommendations.
• Identify trends, risks, results, and opportunities across departments.
• Translate data into strategic insights for customers.
• Support performance of the group.
• Collaborate with Finance, Operations, and Marketing teams to understand results and needs.
• Present findings and recommendations in a clear, concise manner.
• Support cross-functional projects and initiatives.
• Process Improvement.
• Evaluate existing processes and recommend enhancements.

Requirements

• Bachelor's degree or similar in Finance, Economics, Business, or related field.
• 3+ years of experience in business or financial analysis
• Must be sales orientated
• Proficiency in Excel, SQL, and data visualization tools (e.g., Power BI, Tableau).
• Strong analytical, problem-solving, and communication skills.
• Experience in FP&A (Financial Planning and Analysis) or corporate finance.
• Familiarity with ERP systems (e.g., SAP, Oracle).
• Exposure to scenario modelling and forecasting.
• High attention to detail and a proactive mindset to manage multiple priorities in a fast-paced environment.