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Join to apply for the Quality /Continuous Improvement role at Boomerang BPO

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Join to apply for the Quality /Continuous Improvement role at Boomerang BPO

Job Description

Our company is hiring for a Quality Manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications but have sufficient experience and talent.

Job Description

Our company is hiring for a Quality Manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications but have sufficient experience and talent.

Responsibilities

• Drive and conduct audit compliance, robust root cause, remediation plans. Ensuring adherence to contractually binging targets.
• Ensure compliance to the quality framework and relevant legislation.
• Drive team performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring and reporting.
• Facilitate continuous improvement initiatives within the team.
• Responsible for delivery of reports that are timely, accurate and with business insights.
• Foster a spirit of continuous learning and collaboration across their career development, coaching and mentoring.
• People management.
• Professional stakeholder engagement.
• Manage disputes between assessors and agents / team leaders.
• Ensure that compliance trackers are created, updated and always filed.
• Create and amend scorecards according to operational needs.
  
  

• Analytical mind set.
• Proficiency communication skills in verbal and written English.
• Self-motivated.
• Team player
• Proactive
• Effective emotional intelligence.
• Passionate about people development.
• Attention to detail.
• Respectful t others.
• Clear communication.
• MS Office at an intermediate / advanced level.
• Ability to interpret data into meaningful reports.
• Willing to learn.
  
  

• Grade 12 / Matric
• Must have lean Six Sigma and Green Belt Qualification.
• Minimum 24 months contact centre experience in Quality Management.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Quality Assurance
• Industries Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at Boomerang BPO by 2x

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• Roll out and support the “Controlling Tools for Operations” system in the plant with a focus on value-added processes.
• Develop and deliver training material and workshops related to system usage and performance improvement methods.
• Identify and help evolve best practices and controlling methods that align with strategic operational goals.
• Define and lead local operational excellence projects based on key figure analysis, in collaboration with plant teams (using lean manufacturing tools i.e. 5S / Problem solving / Standard Work).
• Facilitate and support daily management systems, including monitoring and driving daily improvement activities.
• Collaborate cross-functionally with shop floor employees and management to promote continuous improvement and share successful practices.
• Propose cost-saving initiatives and calculate expected savings.
• Ensure smooth implementation, follow-up, and sustainability of systems through ongoing support and training.
  
  

• Bachelor's or Master's degree with a strong operations orientation.
• Minimum 8 years of experience in an international manufacturing environment, ideally in plastic packaging.
  
  

• Strong process and project management with analytical skills, and an entrepreneurial mindset.
• Proven training and facilitation skills.
• Excellent communication skills in English; additional language(s) advantageous.
• Proficient in MS Office (advanced level).
• Methodical thinking and problem-solving
• Ability to work independently and under pressure
• Passion for continuous improvement
• Strong interpersonal and collaboration skills
• To be able to work with shop floor as well as management team
• To have hands-on approach as well as strategic thinking mindset
• Results-driven and proactive approach
  
  

• Market-Related Salary
• Professional working environment with Global Exposure
• Pension Benefit
• Medical Aid
• Employee Assistance Program
• We facilitate a smooth start through individual and accurate training and professional guidance and support.
• We offer you a challenging task with a high degree of personal responsibility.
• Your individual performance will be remunerated, and your development will be supported by us.

Location: Paarden Eiland, Western Cape

Salary: Market related

Job Summary

The company is seeking a highly skilled and motivated Controller to join our team. The Controller will report directly to the Managing Director and will be responsible for implementing robust reporting systems and building a team dedicated to continuous improvement across all departments. The ideal candidate will be a young engineer with experience in continuous improvement, familiar with Kaizen systems, and possess programming skills.

Qualifications

• Bachelor's degree in Engineering, Industrial Engineering, or a related field.
• Proven experience in a similar role, preferably in the seafood or food distribution industry.
• Strong knowledge of continuous improvement methodologies, particularly Kaizen.
• Proficiency in programming languages such as SQL and strong understanding of relational databases
• Proven experience in authoring of PowerBI reports using advanced DAX measures
• SAP Business One experience a plus
• Excellent analytical, problem-solving, and communication skills.
• Ability to work collaboratively with cross-functional teams.
• Strong leadership and team-building abilities.
• Young professional with a proactive and innovative mindset.
  
  

• Develop and implement comprehensive reporting systems to track and analyze key performance metrics.
• Lead and build a team focused on continuous improvement initiatives across all departments.
• Collaborate with department heads to identify areas for process optimization and efficiency gains.
• Implement and maintain internal controls to safeguard company assets.
• Utilize programming skills to automate reporting and data analysis tasks.
• Drive performance improvement in the fish factory by analyzing production data, identifying inefficiencies, and implementing lean solutions.
• Promote a culture of continuous improvement and operational excellence through the application of Kaizen principles.

Join to apply for the Continuous Improvement Controller role at Ellahi Consulting

Join to apply for the Continuous Improvement Controller role at Ellahi Consulting

Job Summary

The company is seeking a highly skilled and motivated Controller to join our team. The Controller will report directly to the Managing Director and will be responsible for implementing robust reporting systems and building a team dedicated to continuous improvement across all departments. The ideal candidate will be a young engineer with experience in continuous improvement, familiar with Kaizen systems, and possess programming skills.

Location: Paarden Eiland, Western Cape

Salary: Market related

Job Summary

The company is seeking a highly skilled and motivated Controller to join our team. The Controller will report directly to the Managing Director and will be responsible for implementing robust reporting systems and building a team dedicated to continuous improvement across all departments. The ideal candidate will be a young engineer with experience in continuous improvement, familiar with Kaizen systems, and possess programming skills.

Qualifications

• Bachelor's degree in Engineering, Industrial Engineering, or a related field.
• Proven experience in a similar role, preferably in the seafood or food distribution industry.
• Strong knowledge of continuous improvement methodologies, particularly Kaizen.
• Proficiency in programming languages such as SQL and strong understanding of relational databases
• Proven experience in authoring of PowerBI reports using advanced DAX measures
• SAP Business One experience a plus
• Excellent analytical, problem-solving, and communication skills.
• Ability to work collaboratively with cross-functional teams.
• Strong leadership and team-building abilities.
• Young professional with a proactive and innovative mindset.
  
  

• Develop and implement comprehensive reporting systems to track and analyze key performance metrics.
• Lead and build a team focused on continuous improvement initiatives across all departments.
• Collaborate with department heads to identify areas for process optimization and efficiency gains.
• Implement and maintain internal controls to safeguard company assets.
• Utilize programming skills to automate reporting and data analysis tasks.
• Drive performance improvement in the fish factory by analyzing production data, identifying inefficiencies, and implementing lean solutions.
• Promote a culture of continuous improvement and operational excellence through the application of Kaizen principles.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Business Consulting and Services

Referrals increase your chances of interviewing at Ellahi Consulting by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Lanseria / Gauteng / South Africa /Strategy & Sustainability/Full time

The Continuous Improvement Specialist is responsible for supporting the implementation and sustainability of a performance-based controlling system in the plant. The role drives operational excellence through system introduction, training, performance analysis, and continuous improvement initiatives. The incumbent acts as a key enabler in enhancing value-added processes, ensuring data-driven decision-making, and fostering a culture of continuous improvement.

KEY DUTIES AND RESPONSIBILITIES:

• Roll out and support the “Controlling Tools for Operations” system in the plant with a focus on value-added processes.
• Develop and deliver training material and workshops related to system usage and performance improvement methods.
• Identify and help evolve best practices and controlling methods that align with strategic operational goals.
• Define and lead local operational excellence projects based on key figure analysis, in collaboration with plant teams (using lean manufacturing tools i.e. 5S / Problem solving / Standard Work).
• Facilitate and support daily management systems, including monitoring and driving daily improvement activities.
• Collaborate cross-functionally with shop floor employees and management to promote continuous improvement and share successful practices.
• Propose cost-saving initiatives and calculate expected savings.
• Ensure smooth implementation, follow-up, and sustainability of systems through ongoing support and training.

QUALIFICATION AND EXPERIENCE REQUIREMENTS:

• Bachelor's or Master's degree with a strong operations orientation.
• Minimum 8 years of experience in an international manufacturing environment, ideally in plastic packaging.

SKILLS AND ATTRIBUTES REQUIRED:

• Strong process and project management with analytical skills, and an entrepreneurial mindset.
• Proven training and facilitation skills.
• Excellent communication skills in English; additional language(s) advantageous.
• Proficient in MS Office (advanced level).
• Methodical thinking and problem-solving
• Ability to work independently and under pressure
• Passion for continuous improvement
• Strong interpersonal and collaboration skills
• To be able to work with shop floor as well as management team
• To have hands-on approach as well as strategic thinking mindset
• Results-driven and proactive approach

• Market-Related Salary
• Professional working environment with Global Exposure
• Medical Aid
• Employee Assistance Program
• We facilitate a smooth start through individual and accurate training and professional guidance and support.
• We offer you a challenging task with a high degree of personal responsibility.
• Your individual performance will be remunerated, and your development will be supported by us.

• Responsible for identifying and prioritizing high frequency breakdowns as well as downtimes by analysing the production and maintenance data.
• Conduct root cause analysis to determine underlying issues causing downtime.
• Ensure that there are improvement proposals developed for each root cause including technical concepts, cost benefit analysis and feasibility.
• Designing machine or process modifications (component redesign, system changes and process flow improvements) to address the root cause.
• Develop and document step-by-step corrective action plans, procedures and technical specifications aligned to the downtime improvement goal.
• Ensure the successful execution and commissioning of improvement plans, and monitor the results to verify the downtime has been reduced and the machine availability improves.
• Optimize maintenance tools (CMMS or manual systems) to improve asset uptime, support integration and drive process efficiency.
• Mapping and designing standardized maintenance logs, service schedules and performance checklists aligned with production priorities.
• Documenting planned maintenance processes and translating them into system-compatible formats for future ERP integration.
• Identifying and eliminating inefficiencies in the reactive maintenance structure through procedural redesign.
• Ensure new or optimized maintenance processes are tested, validated with production data and implemented across the departments.
• Conceptualizing machine and system improvements.
• Ensure there is alignment with R&D, production and maintenance stakeholders during the development of improvement concepts.
• Collaborate with the design and drafting department regarding approved concepts into finalized CAD drawings and technical documents.
• Provide technical input, validate the bill of materials and reviewing specifications.
• Driving and commissioning physical implementation and validation of design changes, etc.
• Draft proposals, scope, timelines and risk analysis for improvement initiatives.
• Obtain approvals via project proposals, specifications, NPR’s or ECP’s.
• Planning and managing improvement project.
• Ensure the projects stay within budget.
• Update project tracking and take lead with commissioning and handover of implemented changes.
• Weekly reporting on progress on corrective actions, root causes, proposed solutions and implementation status.
• Ensure the teams are kept updated on corrective actions.
• Maintain and update the corrective action tracking dashboard.
• Make recommendations on reprioritizing improvement actions based on feedback.
• Ensure the company specifications and documentation is updated by delegating to Administrators.

• BTech / BEng in Mechanical Engineering.
• Matric certification.
• Advanced mathematical skills.
• At least 5-7 years experience in a similar role / manufacturing background.
• Fully bilingual in Afrikaans and English.
• Own transport.
• Technical skills capabilities.
• Must be able to work under pressure and meet deadlines.
• An understanding of mechanical machinery.

• Responsible for identifying and prioritizing high frequency breakdowns as well as downtimes by analysing the production and maintenance data.
• Conduct root cause analysis to determine underlying issues causing downtime.
• Ensure that there are improvement proposals developed for each root cause including technical concepts, cost benefit analysis and feasibility.
• Designing machine or process modifications (component redesign, system changes and process flow improvements) to address the root cause.
• Develop and document step-by-step corrective action plans, procedures and technical specifications aligned to the downtime improvement goal.
• Ensure the successful execution and commissioning of improvement plans, and monitor the results to verify the downtime has been reduced and the machine availability improves.
• Optimize maintenance tools (CMMS or manual systems) to improve asset uptime, support integration and drive process efficiency.
• Mapping and designing standardized maintenance logs, service schedules and performance checklists aligned with production priorities.
• Documenting planned maintenance processes and translating them into system-compatible formats for future ERP integration.
• Identifying and eliminating inefficiencies in the reactive maintenance structure through procedural redesign.
• Ensure new or optimized maintenance processes are tested, validated with production data and implemented across the departments.
• Conceptualizing machine and system improvements.
• Ensure there is alignment with R&D, production and maintenance stakeholders during the development of improvement concepts.
• Collaborate with the design and drafting department regarding approved concepts into finalized CAD drawings and technical documents.
• Provide technical input, validate the bill of materials and reviewing specifications.
• Driving and commissioning physical implementation and validation of design changes, etc.
• Draft proposals, scope, timelines and risk analysis for improvement initiatives.
• Obtain approvals via project proposals, specifications, NPRs or ECPs.
• Planning and managing improvement project.
• Ensure the projects stay within budget.
• Update project tracking and take lead with commissioning and handover of implemented changes.
• Weekly reporting on progress on corrective actions, root causes, proposed solutions and implementation status.
• Ensure the teams are kept updated on corrective actions.
• Maintain and update the corrective action tracking dashboard.
• Make recommendations on reprioritizing improvement actions based on feedback.
• Ensure the company specifications and documentation is updated by delegating to Administrators.

• BTech / BEng in Mechanical Engineering.
• Matric certification.
• Advanced mathematical skills.
• At least 5-7 years experience in a similar role / manufacturing background.
• Fully bilingual in Afrikaans and English.
• Own transport.
• Technical skills capabilities.
• Must be able to work under pressure and meet deadlines.
• An understanding of mechanical machinery.

• Responsible for identifying and prioritizing high frequency breakdowns as well as downtimes by analysing the production and maintenance data.
• Conduct root cause analysis to determine underlying issues causing downtime.
• Ensure that there are improvement proposals developed for each root cause including technical concepts, cost benefit analysis and feasibility.
• Designing machine or process modifications (component redesign, system changes and process flow improvements) to address the root cause.
• Develop and document step-by-step corrective action plans, procedures and technical specifications aligned to the downtime improvement goal.
• Ensure the successful execution and commissioning of improvement plans, and monitor the results to verify the downtime has been reduced and the machine availability improves.
• Optimize maintenance tools (CMMS or manual systems) to improve asset uptime, support integration and drive process efficiency.
• Mapping and designing standardized maintenance logs, service schedules and performance checklists aligned with production priorities.
• Documenting planned maintenance processes and translating them into system-compatible formats for future ERP integration.
• Identifying and eliminating inefficiencies in the reactive maintenance structure through procedural redesign.
• Ensure new or optimized maintenance processes are tested, validated with production data and implemented across the departments.
• Conceptualizing machine and system improvements.
• Ensure there is alignment with R&D, production and maintenance stakeholders during the development of improvement concepts.
• Collaborate with the design and drafting department regarding approved concepts into finalized CAD drawings and technical documents.
• Provide technical input, validate the bill of materials and reviewing specifications.
• Driving and commissioning physical implementation and validation of design changes, etc.
• Draft proposals, scope, timelines and risk analysis for improvement initiatives.
• Obtain approvals via project proposals, specifications, NPRs or ECPs.
• Planning and managing improvement project.
• Ensure the projects stay within budget.
• Update project tracking and take lead with commissioning and handover of implemented changes.
• Weekly reporting on progress on corrective actions, root causes, proposed solutions and implementation status.
• Ensure the teams are kept updated on corrective actions.
• Maintain and update the corrective action tracking dashboard.
• Make recommendations on reprioritizing improvement actions based on feedback.
• Ensure the company specifications and documentation is updated by delegating to Administrators.

• BTech / BEng in Mechanical Engineering.
• Matric certification.
• Advanced mathematical skills.
• At least 5-7 years experience in a similar role / manufacturing background.
• Fully bilingual in Afrikaans and English.
• Own transport.
• Technical skills capabilities.
• Must be able to work under pressure and meet deadlines.
• An understanding of mechanical machinery.

• Responsible for identifying and prioritizing high frequency breakdowns as well as downtimes by analysing the production and maintenance data.
• Conduct root cause analysis to determine underlying issues causing downtime.
• Ensure that there are improvement proposals developed for each root cause including technical concepts, cost benefit analysis and feasibility.
• Designing machine or process modifications (component redesign, system changes and process flow improvements) to address the root cause.
• Develop and document step-by-step corrective action plans, procedures and technical specifications aligned to the downtime improvement goal.
• Ensure the successful execution and commissioning of improvement plans, and monitor the results to verify the downtime has been reduced and the machine availability improves.
• Optimize maintenance tools (CMMS or manual systems) to improve asset uptime, support integration and drive process efficiency.
• Mapping and designing standardized maintenance logs, service schedules and performance checklists aligned with production priorities.
• Documenting planned maintenance processes and translating them into system-compatible formats for future ERP integration.
• Identifying and eliminating inefficiencies in the reactive maintenance structure through procedural redesign.
• Ensure new or optimized maintenance processes are tested, validated with production data and implemented across the departments.
• Conceptualizing machine and system improvements.
• Ensure there is alignment with R&D, production and maintenance stakeholders during the development of improvement concepts.
• Collaborate with the design and drafting department regarding approved concepts into finalized CAD drawings and technical documents.
• Provide technical input, validate the bill of materials and reviewing specifications.
• Driving and commissioning physical implementation and validation of design changes, etc.
• Draft proposals, scope, timelines and risk analysis for improvement initiatives.
• Obtain approvals via project proposals, specifications, NPRs or ECPs.
• Planning and managing improvement project.
• Ensure the projects stay within budget.
• Update project tracking and take lead with commissioning and handover of implemented changes.
• Weekly reporting on progress on corrective actions, root causes, proposed solutions and implementation status.
• Ensure the teams are kept updated on corrective actions.
• Maintain and update the corrective action tracking dashboard.
• Make recommendations on reprioritizing improvement actions based on feedback.
• Ensure the company specifications and documentation is updated by delegating to Administrators.

• BTech / BEng in Mechanical Engineering.
• Matric certification.
• Advanced mathematical skills.
• At least 5-7 years experience in a similar role / manufacturing background.
• Fully bilingual in Afrikaans and English.
• Own transport.
• Technical skills capabilities.
• Must be able to work under pressure and meet deadlines.
• An understanding of mechanical machinery.