103 Operational Excellence Manager jobs in South Africa

Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth.

As a data analyst, your work is a canvas for change, painted with the data you explore and the insights you uncover. You're not just joining a team; you're embarking on a mission to reshape the financial landscape for all Africans, making tomorrow not just different, but better.

This is a data analyst role in the Performance Management capability. This role is central to how leaders at Sanlam Fintech measure success, understand drivers, and intervene to achieve success. You will design, maintain, and deliver a consistent set of KPIs and drivers that power performance management across SFT.

You will work with business, product, commercial, and operations leaders to ensure metrics are well-defined, trusted, and actionable, and bring them to life through insightful dashboards and performance stories.

• Develop a trusted and aligned metrics framework across key pillars: Work with Exco and business units (BU) leaders to co-define success metrics and their drivers.
• Deliver curated performance metric visualisations that connect SFT top-level KPIs to their drivers.
• Embed Performance Management in leadership rhythms: Partner with Exco and BUs to ensure that Performance Management capability becomes the foundation of cluster-wide performance discussions and OKR reviews.
• Generate interventions that change outcomes: Performance facts fuel deeper investigation and learning loops conducted by data scientists and analyst within BUs and targeted interventions.

• 3+ years in insights producing role as a data scientist/analyst
• Proven track record of defining KPIs/metrics that influenced decision-making
• Strong proficiency in SQL and experience with at least one BI/visualisation tool (Tableau, PowerBI)
• Experience partnering with senior business stakeholders
• Strong data storytelling and communication skills, comfortable engaging with non-technical executives.

You focus on outcomes, not outputs. Ensuring metrics drive interventions that improve customer and business results. You’re high agency, looking for ways to do, instead of reasons not to.

• Storytelling with data, moving leaders from numbers to actions
• Being in a high ownership, high ambiguity, high autonomy environment where the impact of your work matters.
• Learn from the best. Get guidance from some of the most seasoned professionals around.
• Diving into projects that touch the lives of millions. Making a real difference in how people manage their money and plan their lives.
• Working with modern technologies, from Snowflake to DBT, Airflow and Tableau
• A chance to be one of the first data analysts in a newly formed domain team!

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.

Senior Data Analyst, Performance Management

Date: 1 Oct 2025

Location: Cape Town, Western Cape, ZA

Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture is that of agility and constant deployment, we believe in learning fast, learning cheap and learning forward. Our aim is to provide a work environment where knowledge workers can accelerate the development of their ideas and bring innovation to market, at the same time provide compelling career and development proposition that will enable them to realize their dreams.

As a data analyst, your work is a canvas for change, painted with the data you explore and the insights you uncover. You’re not just joining a team; you’re embarking on a mission to reshape the financial landscape for all Africans, making tomorrow not just different, but better. Turning data into pathways, obstacles into stepping stones, and potential into reality. Together, we can build lasting financial confidence across Africa, one insight at a time.

This is a data analyst role in the Performance Management capability. This role is central to how leaders at Sanlam Fintech measure success, understand drivers, and intervene to achieve success. You will design, maintain, and deliver a consistent set of KPIs and drivers that power performance management across SFT. You will work with business, product, commercial, and operations leaders to ensure metrics are well-defined, trusted, and actionable, and bring them to life through insightful dashboards and performance stories.

This is not just a reporting role; it is about building a culture of measurement and learning. You will shape how leaders steer the business with confidence. Your ability to explore and interrogate data, generate impactful visualizations, and deliver data-driven stories will be key in shaping the success of performance management: ensuring Sanlam customers experience better outcomes and value, while the business improves its overall performance.

• We have a trusted and aligned metrics framework across key pillars: Work with Exco and business units (BU) leaders to co-define success metrics and their drivers, ensuring shared definitions, consistent baselines, and traceability from BU-level measures to SFT-wide outcomes.
• We always know how well SFT is performing and roughly why: Deliver curated performance metric visualisations that connect SFT top-level KPIs to their drivers. Make it easy for leaders to zoom from outcomes (e.g., revenue, cost-to-serve, client engagement) into underlying drivers, and explain performance movements with clear narratives.
• Performance Management is embedded in leadership rhythms: Partner with Exco and BUs to ensure that Performance Management capability becomes the foundation of cluster-wide performance discussions and OKR reviews.
• We generate interventions that change outcomes: Performance facts fuel deeper investigation and learning loops conducted by data scientists and analysts within BUs and targeted interventions.

• 3+ years in insights producing role as a data scientist/analyst
• Proven track record of defining KPIs/metrics that influenced decision-making
• Strong proficiency in SQL and experience with at least one BI/visualisation tool (Tableau, PowerBI)
• Experience partnering with senior business stakeholders
• Strong data storytelling and communication skills, comfortable engaging with non-technical executives

You focus on outcomes, not outputs. Ensuring metrics drive interventions that improve customer and business results.

· You’re high agency. Looking for ways to do, instead of reasons not to.

· Where some see impossible, you see a way: Turning obstacles into opportunity, chance into change.

· You love creating more with less. Knowing that the biggest impact is born of the smallest acts.

· You seek out and value different perspectives. Believing that when we change how we look at things, how things look for us also changes. Making tomorrow not just different, but better.

• Storytelling with data, moving leaders from numbers to actions
• Being in a high ownership, high ambiguity, high autonomy environment where the impact of your work matters. The ideal environment for your capability growth
• Learn from the best. Get guidance from some of the most seasoned professionals around. Our mentorship vibe is all about growing together, both professionally and personally
• Diving into projects that touch the lives of millions. Making a real difference in how people manage their money and plan their lives
• Working with modern technologies, from Snowflake to DBT, Airflow and Tableau
• A chance to be one of the first data analysts in a newly formed domain team

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

The role is to drive continuous improvement within the operations to enhance efficiencies, quality, and cost reduction. It is a key part of achieving operational excellence, aiming to make an organization's processes more efficient. The individual will work collaboratively with all key stakeholders to deliver against project deadlines.

Job Responsibilities:

• Implement operational methodologies in line with business strategic objectives and standard operating models.
• Deliver effective implementation approaches to land and embed required continuous improvement change initiatives.
• End-to-end ownership of the delivery and embedding of methodology within the operation as set out by the leadership team.
• Identify best practice initiatives to create and deliver a full rollout plan to drive consistency across client portfolios.
• Review processes and practices to identify continuous improvement opportunities.
• Create and own governance models and frameworks to support the embedding of key methodologies.
• Manage and operate within individual commercial agreements for each client/campaign.
• Manage relationships with stakeholders to ensure consistency and optimize business commercial targets.
• Design, own, and deliver continuous improvement methodologies content and processes.
• Produce status reports for key projects and benefits delivered.
• Work with client personnel to ensure alignment of content and key messages.
• Regularly interact/communicate with senior stakeholders, directors, project sponsors, global team members, and client personnel.

Job Requirements:

• Matric
• Relevant tertiary qualification (advantageous)
• BPO industry experience is essential

Skills Required:

• Minimum 2 years’ experience in a project implementation/delivery role within a contact center operation or operational leadership experience.
• Demonstrable experience in senior stakeholder management.
• Experience in delivering tasks with multiple deadlines.
• Experience delivering initiatives/projects within a call center environment.
• Ability to deliver agreed programs of work and embed core principles within agreed timeframes.
• People management skills in managing a team and stakeholders at all levels.
• Strong team player with the ability to motivate and inspire others.
• Ability to deliver high quality under time pressure.
• Great organization and attention to detail.
• Experience in a project manager/delivery role with supporting qualifications (Prince2, Six Sigma, or Agile) preferred.

Core Behaviour: Huntswood’s employees are described as dependable, driven, and collaborative. The job holder should demonstrate they are:

• Confidential, reliable, and genuine.
• Dynamic, passionate, and determined.
• Friendly, compassionate, and cooperative.

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Permanent

Roodepoort

Overview
We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.

But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.

Vector's vehicle fleet includes a food industry first in 'multi-temperature' vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.

Job Purpose

• The Trainer is responsible for developing and delivering training programs to ensure that warehouse and transport division staff are fully competent in business processes, operational procedures, and role-specific practical applications.
• This role ensures staff members meet required competency standards through assessment, coaching, and ongoing development interventions.

Key Responsibilities

Training & Development

• Develop, implement, and facilitate training programs for warehouse and transport division employees.
• Ensure training materials are aligned with company policies, industry standards, and regulatory requirements.
• Provide hands-on, practical training tailored to each role within the warehouse and transport functions.
• Conduct refresher training sessions periodically to maintain high operational standards.

Competency Assessment

• Assess employee competence through observation, practical assessments, and structured evaluations.
• Identify skills gaps and recommend appropriate training interventions.
• Ensure compliance with competency-based training frameworks and regulatory requirements.

Practical Training & Coaching

• Deliver on-the-job training and coaching to employees to improve their practical execution of tasks.
• Use real-world scenarios and simulations to reinforce learning.
• Support employees in mastering standard operating procedures (SOPs) and best practices.

Compliance & Safety Training

• Conduct training on safety, health, environment, risk, and quality (SHERQ) standards.
• Ensure all employees understand and comply with safety protocols in the warehouse and transport environment.
• Assist in developing and maintaining a safety-conscious workforce.

Training Evaluation & Reporting

• Monitor training effectiveness through feedback, performance tracking, and reporting.
• Maintain training records, attendance logs, and assessment reports.
• Provide recommendations for continuous improvement in training content and delivery.

Collaboration & Stakeholder Engagement

• Work closely with HR, Operations, and SHERQ teams to align training with business needs.
• Engage with supervisors and managers to understand role-specific challenges and tailor training accordingly.
• Assist in developing a learning culture within the organization.

Compliance & Safety Training

• Ensure all employees complete legally required training (e.g., SHERQ compliance, equipment handling).
• Decide when refresher training is necessary for safety-critical roles.

Continuous Improvement & Process Enhancement

• Identify gaps in current training programs and decide on updates or new learning initiatives.
• Recommend process improvements to leadership based on training observations and employee feedback.

Key Relationships

Internal Customer Relationships

• Warehouse & Transport Employees – Primary trainees who rely on the Trainer for skills development, coaching, and competency assessments.
• Supervisors & Line Managers – Collaborate with them to identify training needs, track employee progress, and ensure training aligns with operational goals.
• HR & Learning & Development Teams – Work closely with HR/L&D to align training programs with company policies, compliance requirements, and employee development plans.
• SHERQ Team – Ensure that training aligns with health, safety, environmental, and quality compliance standards.
• Operations Leadership – Provide insights into workforce readiness and training impact on operational efficiency.

External Customer Relationships

• Regulatory & Compliance Bodies – Engage with external accreditation bodies or regulatory agencies to ensure training meets industry and legal standards.
• Training Vendors & Partners – Liaise with external trainers, consultants, and learning material providers for specialized training interventions.
• Technology & Equipment Suppliers – Coordinate with vendors who provide training on new warehouse or transport technology and equipment.

Qualifications And Experience
Qualifications, Skills and Experience Required for the Job

• Relevant qualification in Training & Development, Human Resources, Logistics, or a related field.
• Accredited facilitator, assessor, and/or moderator qualification (advantageous).

Skills

• Strong facilitation and coaching skills.
• Excellent verbal and written communication skills.
• Ability to assess skills and provide constructive feedback.
• Knowledge of adult learning principles and instructional design.
• Strong problem-solving skills and adaptability.
• Attention to detail and process-oriented mindset.
• Proficiency in Microsoft Office Suite and Cornerstone Learning Management Systems (LMS) (advantageous).
• Ability to engage and motivate learners across different skill levels.

Competencies
Technical Competencies

• Training & Facilitation Skills – Ability to deliver engaging and effective training sessions to diverse learners.
• Competency Assessment & Evaluation – Skilled in assessing employees' practical abilities and ensuring they meet required standards.
• Process Knowledge – Strong understanding of warehouse and transport operations, including SOPs and compliance requirements.
• Adult Learning Principles – Knowledge of how adults learn and the ability to design training accordingly.
• Safety & Compliance Understanding – Knowledge of SHERQ standards and ability to train employees on safety and compliance practices.

Behavioral Competencies

• Communication Skills – Ability to clearly explain concepts, procedures, and expectations to employees at all levels.
• Coaching & Mentoring – Capability to guide employees in skill development, problem-solving, and role proficiency.
• Problem-Solving & Critical Thinking – Ability to identify training gaps and implement practical solutions.
• Interpersonal Skills – Builds strong relationships with trainees, supervisors, and leadership teams.
• Adaptability & Resilience – Ability to adjust training methods based on audience, learning pace, or operational changes.

Leadership Standards

• Leading Without Authority – Influence employees and managers to prioritize learning and development.
• Accountability & Ownership – Takes responsibility for training quality, effectiveness, and employee development.
• Collaboration & Stakeholder Engagement – Works closely with Operations, HR, and SHERQ teams to align training with business needs.
• Continuous Improvement Mindset – Seeks ways to enhance training content, delivery, and effectiveness.
• Decision-Making & Judgement – Makes informed decisions regarding employee competency, training needs, and compliance requirements.

We look forward to hearing from you

Wij zoeken een gedreven collega om ons team te versterken.

Werkzaamheden:

Als Operational Excellence/Process engineer, ben je verantwoordelijk voor beheer van projecten in kader van Kaizen/Lean, implementatie van process monitoring systemen en het beheer van de master data

· Je initieert, organiseert en beheert master data (part creation, bill of materials en routing)

· Je brengt processen en optimalisaties in kaart en voert tijdsstudies uit om mogelijkheden tot verbetering te analyseren. Je definieert en ondersteunt process monitoring systemen.

· Je modereert workshops om potentiële verbeteringen te identificeren, als onderdeel van de transformatie-initiatieven.

· Je initieert en leidt verbeterprojecten rond o.a. productiviteit, energieverbetering, planning en onderhoud.

· Je beheert optimalisatie- en implementatieprojecten van a tot z. Je superviseert en coördineert de betrokken projectteamleden en integreert hun technisch advies. Je controleert de resultaten, borgt deze en treft, indien nodig verdere maatregelen.

· Je ondersteunt productie door het maken van werkinstructies, documenteren van machineparameters,…

· Je implementeert best practices op de werkvloer en zorgt voor het juiste draagvlak

· Je stimuleert de cultuur van continue verbetering door middel van implementatie van six-sigma/lean methodologieën

· Je modereert en realiseert kennisoverdracht door middel van training op de vloer en organisatie van workshops

Je bent houder van een Bachelor of Master diploma in electro-mechanica en hebt 3 tot 5 jaar ervaring in een engineering functie.

Je beschikt over een matuur veiligheidsbewustzijn;

Je hebt goede inzichten in Lean/Six Sigma en hebt ervaring in het leiden van projecten.

Je bent in staat om vlot een analyse te maken en van daaruit gepaste oplossingen te voorzien.

Je bent zelfstandig, een plantrekker en je bent pragmatisch ingesteld.

Je bent accuraat en hebt de nodige kennis van master data en process monitoring systemen. Kennis van Odoo is een pluspunt.

Je bent een teamplayer die goed kan overleggen en samenwerken met collega’s en stakeholders en kan collega’s stimuleren om de deadlines in je projecten te respecteren en afspraken na te komen.

Je kan je vlot uitdrukken (mondeling en schriftelijk) in het Nederlands en het Engels

Om in aanmerking te komen voor deze job is het van cruciaal belang dat je kennis hebt van de volgende talen

Nederlands; Vlaams

Schrijven C2 Beheersing

Spreken C2 Beheersing

Lezen C1 Effectieve operationele vaardigheid

Schrijven C1 Effectieve operationele vaardigheid

Spreken C1 Effectieve operationele vaardigheid

minimaal vereist Onderwijs

Operaties

Voltijds

Arbeidsovereenkomst voor onbepaalde tijd

Locatie

Verberg jobomschrijving

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Ik erken dat ik de Kandidaat Gegevensbeschermingsmededeling van Eurofilters heb gelezen en ik ga ermee akkoord dat mijn gegevens evenals mijn sollicitatiedossier worden verwerkt en opgeslagen volgens de voorwaarden en duur bepaald door Eurofilters.

The role is to drive continuous improvement within the operations to drive better efficiencies, quality and or cost reduction. It is a key part of achieving operational excellence, an approach that aims to make an organization's processes more efficient. The individual will work collaboratively with all key stakeholders to deliver against project deadlines.

Job Responsibilities:

• Implementing the operational methodologies in line with business strategic objectives and standard operating models.
• Delivering effective implementation approaches to land and embed the required continuous improvement change initiatives.
• End to end ownership of the delivery and embedding of methodology within the operation as set out by the leadership team.
• Identifying best practice initiatives to create and deliver a full roll out plan to drive consistency and embedding of these across client portfolios, where relevant.
• Reviewing processes and practices to identify continuous improvement opportunities.
• Creating and owning the governance models and frameworks to support the embedding of key methodologies.
• Managing and operating within the individual commercial agreements for each client/campaign.
• Managing relationships with stakeholders where appropriate to ensure consistency and business commercial targets are optimized.
• Designing, owning, and delivering continuous improvements methodologies content and processes.
• Producing status reports for key projects and benefits delivered.
• Working with client’s personnel to ensure alignment of content and key messages.
• Regular interaction/communication with senior stakeholders, directors, project sponsors, Global team members, and Client personnel.

Job Requirements:

• Matric
• Relevant tertiary qualification (Advantageous)
• BPO industry experience is essential

Skills Required:

• Min 2 years’ experience working in a project implementation/delivery role within a contact center operation or,
• Min 2 years’ Operational Leadership experience within a contact center operation with tangible examples of driving continuous improvement.
• Demonstrable experience of senior stakeholder management.
• Demonstrable experience of delivering tasks with multiple deadlines.
• Experience of delivering initiatives/projects within a call center environment.
• Ability to deliver agreed programs of work and embed the core principles within agreed timeframes.
• People management skills – both in managing a team, and the management of stakeholders at all levels of the organisation.
• Strong team player with the ability to motivate and inspire others.
• Ability to deliver to high quality under time pressure.
• Great organisation and attention to detail.
• Experience in a project manager/delivery role with supporting qualifications (Prince2, Six Sigma or Agile) (Preferable).

Core Behaviour:

Huntswood’s employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Required outputs: Functional

• Lead and manage projects aimed at improving operational processes and systems.
• Coordinate resources, manage timelines, and ensure that projects are completed on schedule and within budget.
• Implement change management strategies to facilitate smooth transitions and adoption of new processes.
• Analyse existing production processes to identify inefficiencies or areas for improvement.
• Implement methodologies such as Lean, Six Sigma, or Total Quality Management to streamline operations and reduce waste.
• Lead workshops and brainstorming sessions to gather insights and ideas for process improvements from team members and stakeholders.
• Track and evaluate the impact of implemented improvements on operational performance and adjust as necessary.
• Evaluate existing processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Develop and implement strategies to streamline processes, enhance productivity, and reduce costs.
• Compare current processes against industry best practices and benchmarks to identify optimization opportunities.
• Redesign processes to eliminate waste, reduce cycle times, and enhance efficiency.
• Identify and implement automation tools and technologies to optimize repetitive tasks and workflows.
• Develop and implement operational excellence management systems, processes, techniques & tools for customer and outbound logistics operations, in accordance with industry best practices and regulatory requirements.
• Ongoing innovation and improvement of processes to meet customer needs and business tactic.
• Develop and execute a strategic plan for achieving operational excellence across the organization.
• Establish and maintain a framework for operational excellence that includes standards, methodologies, and tools.
• Work with various departments to align operational excellence initiatives with business objectives and ensure effective implementation.
• Allocate resources effectively to support process improvement and operational excellence initiatives.
• Conduct regular audits and assessments to identify areas for improvement and ensure compliance with quality standards.
• Provides management reports for strategic decision making.
• Evaluate adherence to regulatory requirements, industry standards, and organizational policies.
• Prepare and present audit reports with findings, recommendations, and action plans to senior management.
• Analyse data and identify trends to develop and implement corrective and preventive actions.

• Develop and maintain process control systems to ensure consistency and reliability in production.

• Develop and implement process control mechanisms to monitor and maintain process performance.

• Define and track control metrics to ensure processes remain within desired parameters.
• Identify and resolve issues or deviations in process performance through root cause analysis and corrective actions.
• Implement systems for ongoing monitoring and control of process variables and performance.
• Ensure that production processes comply with industry standards, regulations, and safety requirements.
• Conduct regular reviews and update internal standards and procedures to reflect changes in regulations and best practices.
• Provide training to employees on compliance requirements and standards to ensure awareness and adherence.
• Prepare for external audits and inspections by ensuring all documentation and processes are in compliance.

• Bachelor's degree in engineering, Industrial Management, Operations Management, or a related field
• Six Sigma or Lean certification.
• Simulation modelling
• Advanced Data Analytics & Modelling- (advantageous)
• Minimum of 5-7 years of experience in operations.
• Proven track-record of analysing, designing, implementing, maintaining, and improving Total Quality Management, Industrial Engineering and Operational Excellence, tools, processes and systems.
• Proven track-record in simulation software such as Simio, Anylogic, Fidelis or similar.
• In depth experience of managing multi-dimensional programmes, deadlines, and large budgets.
• Engagement with diverse, external international stakeholders in managing legislative risk.
• Experience in working across a broad spectrum of industries – from white collar to unionised environments.