84 Operational Excellence Manager jobs in South Africa

A vacancy has arisen with a major law firm in their Business Operations Department across the Human Resources (HR) and Marketing & Business Development (MBD) teams for a Business Operations Administrator.

Responsibilities:

1. Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities.
2. Manage events in terms of successfully planning and implementing client-facing and internal events as needed.
3. Manage stock levels of marketing promotional items and replenish when the need arises.
4. Assist with the coordination of client gifts.
5. Ad-hoc assistance in supporting the national Marketing team with administrative deliverables pertaining to the Western Cape Offices.
6. Ad-hoc assistance in preparing, printing, and delivery of tenders and pitches.
7. Assist with data steward related tasks on InterAction including data capturing, maintaining accurate client information, and continuous monitoring of data hygiene.
8. Create and deploy events related invitations utilizing an emailing system and manage this process from inception to reporting.
9. Work closely with members of the MBD team to ensure deadlines are met and stakeholders are assisted as needed with high-quality output.

Requirements:

1. A degree/diploma in Marketing/Communications/Events Management.
2. 2-4 years experience in a similar role.
3. Some experience in an HR or administrative role.
4. Excellent command over the English language.
5. Excellent planning and time management skills.
6. Ability to engage with senior management to ensure effective coordination and implementation of the Western Cape HR and MBD.
7. Demonstrable ability to multi-task and adhere to deadlines.
8. Need to travel monthly to Stellenbosch office.

Please note only shortlisted candidates will be contacted.

Annually

Reference: CPT -ST-1

A vacancy has arisen in the Business Operations Department across the Human Resources and Marketing & Business Development teams

CAPE TOWN CBD

R 250 000 - R 340 000 P/A CTC NEGOTIABLE DEPENDING ON EXPERIENCE

• A degree/diploma in Marketing/Communications/Events Management
• 2-4 Years' experience in a similar role
• Some experience in an HR or administrative role
• The candidate will be responsible for a HR Portfolio comprising:
• Professional Staff documentation administration
• Graduate Administration
• Recruitment Administration
• Training & Development Administration
• HR Project Administration and general admin
• Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities
• Manage events in terms of successfully planning and implementing client facing and internal events as needed
• Manage stock levels of marketing promotional items and replenish when the need arises
• Assist with the coordination of client gifts
• Ad-hoc assistance in supporting the national Marketing team with administrative deliverables
• Ad-hoc assistance in preparing, printing and delivery of tenders and pitches
• Assist with data steward related tasks on InterAction including data capturing, maintaining accurate client information and continuous monitoring of data hygiene
• Create and deploy events related invitations utilising an emailing system and manage this process from inception to reporting
• Work closely with members of the MBD team to ensure deadlines are met and stakeholders are assisted as needed with high-quality output
• Excellent command over the English language
• Excellent planning and time management skills
• Ability to engage with senior management to ensure effective coordination and implementation of the Western Cape HR and MBD needs
• Demonstrable ability to multi-task and adhere to deadlines
• Please note that this position is 100% office based - must be able to travel monthly to the client's Stellenbosch office

CTC includes: Medical Aid, Provident fund, Life cover, Disability cover, Funeral benefit.

• Business Finance:
  • Provide financial insights as a strategic partner to the leadership team
  • Manage long-term routines, setting agendas of LT calls and ensuring contributors have prepared their content.
  • Support CCOs during selling and execution phases
  • Monitor performance of finance function, seeking out opportunities for improvement.
  • Work with JHB leadership to determine long-term financial goals and targets.
  • Identify and mitigate risks across the administrative functions (HR, IT Ops, etc)
• Operations:
  • Supervision and coordination of several support teams
  • Building and facilities management, managing long-term Real Estate strategy
  • Manage Capex, oversee maintenance planning
  • Handle relationships with landlords/property managers
  • Ensure site safety and security
  • Manage office operations, events, catering, travel
  • Procurement and cost management
  • Manage BBBEE strategy and transformation

• Bachelors degree in finance, Business Management or similar
• CA(SA), CIMA or CPA certification beneficial
• 10+ years consulting or business finance experience, with proven expertise in managing teams and leading high-impact, complex projects

Overview

To lead and manage the full institutional client delivery function, overseeing a multidisciplinary team responsible for client service and new business operations, communications, presentation material, events, reporting, data, and project execution. This role ensures that all elements of client-facing execution – from daily deliverables to strategic initiatives – are delivered timeously with excellence, efficiency, and alignment to the company’s standards. The role will also ensure that systems, workflows, and operational processes are continuously reviewed and improved, leveraging off innovation where appropriate across all client delivery and new business activities.

• Lead and manage the full institutional client delivery function, overseeing a multidisciplinary team responsible for client service and new business operations, communications, presentation material, events, reporting, data, and project execution.
• Ensure that all elements of client-facing execution – from daily deliverables to strategic initiatives – are delivered timeously with excellence, efficiency, and alignment to the company’s standards.
• Continuously review and improve systems, workflows, and operational processes, leveraging innovation across all client delivery and new business activities.
• Actively contribute to hands-on task delivery as a flexible team member during periods of high demand or capacity constraints to ensure deadlines are met and service excellence is maintained.

Overview

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit

We are seeking a highly analytical, proactive, and detail-oriented Business Operations Senior Analyst to support the optimization and efficiency of our Finance organization. This role is critical to ensuring the smooth cross-functional operations across all Finance functions and throughout the global organization. The successful candidate will work closely with leadership to streamline processes, drive operational improvements, provide effective enablement on processes, report metrics and KPIs and ensure alignment and integration across finance and adjacent business units.

• Analyze existing workflows across Finance functions (e.g., FP&A, Accounting, Tax, Treasury, Audit, etc.), identify inefficiencies, and lead initiatives to streamline and standardize processes.
• Act as the central point of contact between Finance sub-functions and other business units (e.g., HR, IT, Procurement) to ensure seamless collaboration and information flow.
• Develop, maintain, and report key performance indicators (KPIs) and dashboards to track performance and progress of ongoing initiatives and processes.
• Lead and support cross-functional projects from planning through execution. Ensure milestones, deliverables, and timelines are met.
• Support the Finance team through operational changes, including system implementations, reorganizations, or policy updates by developing communication plans, training materials, and feedback loops.
• Identify opportunities for automation, enhanced controls, and improved resource utilization. Work with Finance leadership to drive a culture of continuous improvement.
• Maintain clear documentation of key processes, workflows, and controls to support compliance, scalability, and knowledge transfer.

• 4-10 years of professional experience
• Experience in Accounting, Financial Operations, Financial Systems, preferred
• Project or Program Management experience
• Strategic thinker with a hands-on approach
• Comfortable working in a fast-paced, ambiguous environment
• Strong interpersonal and influencing skills
• Passion for operational excellence and data driven decision-making
• Hybrid, Casual work environment
• Responsible PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with 10X fund
• Restricted Stock Units
• Fitness club fee reimbursements

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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Join to apply for the Business Operations Sr. Analyst role at impact.com

Why this role is exciting! We are seeking a highly analytical, proactive, and detail-oriented Business Operations Senior Analyst to support the optimization and efficiency of our Finance organization. This role is critical to ensuring the smooth cross-functional operations across all Finance functions and throughout the global organization. The successful candidate will work closely with leadership to streamline processes, drive operational improvements, provide effective enablement on processes, report metrics and KPIs and ensure alignment and integration across finance and adjacent business units.

• Analyze existing workflows across Finance functions (e.g., FP&A, Accounting, Tax, Treasury, Audit, etc.), identify inefficiencies, and lead initiatives to streamline and standardize processes.
• Act as the central point of contact between Finance sub-functions and other business units (e.g., HR, IT, Procurement) to ensure seamless collaboration and information flow.
• Develop, maintain, and report key performance indicators (KPIs) and dashboards to track performance and progress of ongoing initiatives and processes.
• Lead and support cross-functional projects from planning through execution. Ensure milestones, deliverables, and timelines are met.
• Support the Finance team through operational changes, including system implementations, reorganizations, or policy updates by developing communication plans, training materials, and feedback loops.
• Identify opportunities for automation, enhanced controls, and improved resource utilization. Work with Finance leadership to drive a culture of continuous improvement.
• Maintain clear documentation of key processes, workflows, and controls to support compliance, scalability, and knowledge transfer.

• Bachelors Degree
• 4-10 years of professional experience
• Experience in Accounting, Financial Operations, Financial Systems, preferred
• Project or Program Management experience
• Strategic thinker with a hands-on approach
• Comfortable working in a fast-paced, ambiguous environment
• Strong interpersonal and influencing skills
• Passion for operational excellence and data driven decision-making

• Hybrid, Casual work environment
• Responsible PTO policy
• Training & Development
• Medical Aid and Provident Fund
• Restricted Stock Units
• Internet Allowance
• Fitness club fee reimbursements
• Technology Stipend

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

• Mid-Senior level

• Full-time

• Business Development and Sales

• Software Development

City of Cape Town, Western Cape, South Africa

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My client is seeking a Business Operations Consultant with FICA experience to attend to day-to-day customer queries and to manage and update the product feature backlog and new enhancements and developments, ensuring business unit readiness to support customers. This is a 6-month contract.

1. Attending to assigned queries in a timely manner.
2. Meeting the set standards and adhering to the SLA’s.
3. Liaising with resolver teams to ensure resolution of customer queries.
4. Adhering to company set customer standards.
5. Communicating adequately with both internal and external stakeholders.

Grade 12
1-2 years’ experience in a banking environment.
1-2 years’ experience in ticket management.
Experience in FICA will be advantageous.
Core competencies, knowledge, and experience:
Presenting and communicating information.
Problem-solving skills.
Project administration.
Ticket management.
Proactive and driven.

Proactive in optimising business processes through automation ad analytics. Solution design and documentation. Project coordination. Map internal workflows and identify inefficiencies. Work with teams to document manual processes and recommend automation. Meet with clients, diagnose problems and propose structured solutions. Write clear briefs for developers (problem-logic-solution). Coordinate projects and ensure solutions are delivered as scoped. This role will bridge operations, clients and technical teams by analysing business processes, engaging with clients, and ensuring logical problem-to-solutions workflows. Gauteng based. SA citizen only.