386 Onsite Support jobs in South Africa

Job description
QUALIFICATIONS AND REQUIREMENTS: br>
Minimum 5 years Infrastructure experience

Integrity and confidentiality

Bachelors Degree Equivalent NQF7

Network Certifications ( A+, N+)

Cloud certifications

Server Certifications

Microsoft System experience.

Excellent knowledge of Microsoft programmes & applications, Network and switching, Microsoft Applications, and - Server System maintenance.

Key Responsibilities:

Website Maintenance and support

Good analytic thinking & problem-solving skills. Logical thinker, problem solver.

Server support including backup, maintenance, and security (VMware (ESXI SERVER)

Windows servers maintenance and support

Desktop / Laptop/ Tablet / Mobile Device setup, management, and troubleshooting

Windows STD 2012 server

Windows 2008 SMB server (windows server)

Hardware maintenance and updates

Maintenance and troubleshooting all other hardware.

New server setup, configuration and data migration.

Microsoft Office 365 Email management and encryption

SAGE Pastel

SAGE VIP

Microsoft Office

VEEAM backup and replication

Anti-virus management on a system-wide level

Video Conferencing support (Teams, Cisco and Zoom support)

Update and installation of software as required (patch management)

Daily Backup

Server backup

Password and user management

Firewall and security support

Cloud support

Mikrotik

VPN support

Linux support

Active directory support

LAN and WAN support

24/7 remote support

Cyber Security Awareness

Job Type: Temporary

Contract length: 12 months

Ability to commute/relocate:


Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):


Are you able to work in an onsite setting?
Education:


Diploma (Preferred)
Experience:


ERP systems: 5 years (Preferred)
Server: 5 years (Preferred)
Web development: 5 years (Preferred)

NB! CV FORMAT MUST BE PDF

Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer's needs are met.To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers' exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.To keep exceeding our customers' varied needs, our Heidelberg store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.The individual best suited to this role will be required to:Provide in-store exceptional customer service. Create new customer connections while strengthening existing partnerships to better understand each customer's requirements. Utilise your product knowledge to suggest solutions that meet and surpass customer's needs. Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues. Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests. Carry out all required tasks efficiently, maintaining accuracy with urgency. Follow up, follow through and fulfil your commitments, always. In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged. #J-18808-Ljbffr

The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.

Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.

Key Responsibilities:

● Be an owner advocate.

● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.

● Ensure all communications related to assigned portfolio/market is responded within a timely fashion

o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.

o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.

o Internal communications: actively monitoring Slack & Internal Emails to respond within

▪ 2 minutes for urgent items

▪ 30 minutes for non-urgent items

▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.

● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.

● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.

● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.

● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.

● Manage and develop performance of direct reports.

● Actively communicate with internal team members and cultivate resources to support owner success.

● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.

● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.

● Stay aware of company goals and strategies to ensure projects align with business priorities.

● Provide creative insights and solutions to address client/organizational challenges.

● Perform additional duties as assigned.

OH&S:

● Actively participate and contribute with the improvement of company procedures and processes.

● Follow all procedures and guidelines and applicable law and regulations.

● Promote a professional and cooperative working environment, based on mutual respect and trust.

● Promote safe behaviour in the workplace.

Join to apply for the Technical Customer Support Manager role at Volvo Trucks

Join to apply for the Technical Customer Support Manager role at Volvo Trucks

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What You Will Do

The role of Technical Customer Support Manager (TCSM) will be to manage key customer technical discussions related to customer satisfaction.

This position will be a pivotal point of contact for key customers as determined by Volvo Trucks SA to ensure strengthened relationships and partnerships with all stakeholders. The TCSM will implement processes, monitor data and provide reports linked to the customers vehicles and the technical and quality issues related to it and limited to.

Reporting: The role will report directly to the Senior Manager Technical & Warranty.

Job Objectives

• Act as a liaison between the Volvo Trucks SA (Servicemarket & Retail) and the Key Customers.
• Providing solutions for the customer that will improve the customer experience and build long term relationships with the customer.
• Facilitate and expedite technical queries as determined by the customer to the relevant Dealers or Departmental Managers.
• Continuous Customer Relationship management with regular face to face visits and where necessary with the use of online meetings.
• To keep the CRM tool monitoring tool up to date related to the technical aspects of the relationship.
• Analysing and distributing customer queries to the relevant departmental Manager’s for resolution and ensuring that they are concluded /resolved within a reasonable timeframe.
• Provide all feedback in the best interest of the Volvo Trucks SA whether positive or negative in a professional manner.
• Facilitate and coordinate key account customer technical meetings using a standard pre-determined agenda.
• Schedule the key account meetings in advance for the upcoming year.
• Complete minutes from Key Customer meetings and share within 7 day to the necessary parties, ensuring that copies are available in a SharePoint.
• Track the completed minutes to ensure that the necessary actions with feedback has been taken by all parties.
• To provide the highest level of service to all customers.
• Monitor and ensure that correct levels of Aftersales support is provided to the key customers.
• To contribute and be involved with scheduled customer meetings regionally wherever and whenever necessary in order to present a unified Volvo Offer to the customers.
• Advise and provide guidance to customer on systems (e.g. Volvo Connect, Services) and processes (e.g. VOSP).
• Participate in the monthly Dealer Quality Meetings (DQM).
• Support the truck sales organisation where necessary.
• Participate in seminars/meetings when required.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Develop trusted advisor relationships with key accounts, customer stakeholders.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  
  

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Qualification & Job Experience

• Mechanical Engineering diploma or similar business degree/ Related Technical Qualification.
• Minimum 5 years industry experience preferably from within a commercial vehicle environment.
  
  

Key Competencies

• Strong interpersonal skills – including the ability to communicate appropriately with all levels of management and colleagues.
• Good written, verbal communication and presentation skills.
• Personal drive, service minded with a high learning ability.
• Proficient business decision-making, problem solving and analyzing skills.
• Planning and organising skills.
• Ability to work in and adapt to a multi-cultural working environment.
• Heavy duty truck customer experience.
• Work in accordance with the Volvo Group processes, the Code of Conduct and the Volvo Group Values.
• Work well under pressure and manage setbacks.
• Adapting and responding to change
• Good business acumen and understanding of financial management.
• Good understanding and implementation of Microsoft Office.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities.
  
  

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date: 27 August 2025.

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development
• Industries Motor Vehicle Manufacturing

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#J-18808-Ljbffr

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

The role of Technical Customer Support Manager (TCSM) will be to manage key customer technical discussions related to customer satisfaction.

This position will be a pivotal point of contact for key customers as determined by Volvo Trucks SA to ensure strengthened relationships and partnerships with all stakeholders. The TCSM will implement processes, monitor data and provide reports linked to the customers vehicles and the technical and quality issues related to it and limited to.

Reporting: The role will report directly to the Senior Manager Technical & Warranty.

Job Objectives:

• Act as a liaison between the Volvo Trucks SA (Servicemarket & Retail) and the Key Customers.
• Providing solutions for the customer that will improve the customer experience and build long term relationships with the customer.
• Facilitate and expedite technical queries as determined by the customer to the relevant Dealers or Departmental Managers.
• Continuous Customer Relationship management with regular face to face visits and where necessary with the use of online meetings.
• To keep the CRM tool monitoring tool up to date related to the technical aspects of the relationship.
• Analysing and distributing customer queries to the relevant departmental Manager’s for resolution and ensuring that they are concluded /resolved within a reasonable timeframe.
• Provide all feedback in the best interest of the Volvo Trucks SA whether positive or negative in a professional manner.
• Facilitate and coordinate key account customer technical meetings using a standard pre-determined agenda.
• Schedule the key account meetings in advance for the upcoming year.
• Complete minutes from Key Customer meetings and share within 7 day to the necessary parties, ensuring that copies are available in a SharePoint.
• Track the completed minutes to ensure that the necessary actions with feedback has been taken by all parties.
• To provide the highest level of service to all customers.
• Monitor and ensure that correct levels of Aftersales support is provided to the key customers.
• To contribute and be involved with scheduled customer meetings regionally wherever and whenever necessary in order to present a unified Volvo Offer to the customers.
• Advise and provide guidance to customer on systems (e.g. Volvo Connect, Services) and processes (e.g. VOSP).
• Participate in the monthly Dealer Quality Meetings (DQM).
• Support the truck sales organisation where necessary.
• Participate in seminars/meetings when required.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Develop trusted advisor relationships with key accounts, customer stakeholders.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Qualification & Job Experience:

• Mechanical Engineering diploma or similar business degree/ Related Technical Qualification.
• Minimum 5 years industry experience preferably from within a commercial vehicle environment.

Key Competencies

• Strong interpersonal skills – including the ability to communicate appropriately with all levels of management and colleagues.
• Good written, verbal communication and presentation skills.
• Personal drive, service minded with a high learning ability.
• Proficient business decision-making, problem solving and analyzing skills.
• Planning and organising skills.
• Ability to work in and adapt to a multi-cultural working environment.
• Heavy duty truck customer experience.
• Work in accordance with the Volvo Group processes, the Code of Conduct and the Volvo Group Values.
• Work well under pressure and manage setbacks.
• Adapting and responding to change
• Good business acumen and understanding of financial management.
• Good understanding and implementation of Microsoft Office.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities.

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date: 27 August 2025.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

#J-18808-Ljbffr

Select how often (in days) to receive an alert:

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

The role of Technical Customer Support Manager (TCSM) will be to manage key customer technical discussions related to customer satisfaction.

This position will be a pivotal point of contact for key customers as determined by Volvo Trucks SA to ensure strengthened relationships and partnerships with all stakeholders. The TCSM will implement processes, monitor data and provide reports linked to the customers vehicles and the technical and quality issues related to it and limited to.

Reporting: The role will report directly to the Senior Manager Technical & Warranty.

Job Objectives:

• Act as a liaison between the Volvo Trucks SA (Servicemarket & Retail) and the Key Customers.
• Providing solutions for the customer that will improve the customer experience and build long term relationships with the customer.
• Facilitate and expedite technical queries as determined by the customer to the relevant Dealers or Departmental Managers.
• Continuous Customer Relationship management with regular face to face visits and where necessary with the use of online meetings.
• To keep the CRM tool monitoring tool up to date related to the technical aspects of the relationship.
• Analysing and distributing customer queries to the relevant departmental Manager’s for resolution and ensuring that they are concluded /resolved within a reasonable timeframe.
• Provide all feedback in the best interest of the Volvo Trucks SA whether positive or negative in a professional manner.
• Facilitate and coordinate key account customer technical meetings using a standard pre-determined agenda.
• Schedule the key account meetings in advance for the upcoming year.
• Complete minutes from Key Customer meetings and share within 7 day to the necessary parties, ensuring that copies are available in a SharePoint.
• Track the completed minutes to ensure that the necessary actions with feedback has been taken by all parties.
• To provide the highest level of service to all customers.
• Monitor and ensure that correct levels of Aftersales support is provided to the key customers.
• To contribute and be involved with scheduled customer meetings regionally wherever and whenever necessary in order to present a unified Volvo Offer to the customers.
• Advise and provide guidance to customer on systems (e.g. Volvo Connect, Services) and processes (e.g. VOSP).
• Participate in the monthly Dealer Quality Meetings (DQM).
• Support the truck sales organisation where necessary.
• Participate in seminars/meetings when required.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Develop trusted advisor relationships with key accounts, customer stakeholders.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Qualification & Job Experience:

• Mechanical Engineering diploma or similar business degree/ Related Technical Qualification.
• Minimum 5 years industry experience preferably from within a commercial vehicle environment.
• Strong interpersonal skills – including the ability to communicate appropriately with all levels of management and colleagues.
• Good written, verbal communication and presentation skills.
• Personal drive, service minded with a high learning ability.
• Proficient business decision-making, problem solving and analyzing skills.
• Planning and organising skills.
• Ability to work in and adapt to a multi-cultural working environment.
• Heavy duty truck customer experience.
• Work in accordance with the Volvo Group processes, the Code of Conduct and the Volvo Group Values.
• Work well under pressure and manage setbacks.
• Adapting and responding to change
• Good business acumen and understanding of financial management.
• Good understanding and implementation of Microsoft Office.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities.

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date: 27 August 2025.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

#J-18808-Ljbffr

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

The role of Technical Customer Support Manager (TCSM) will be to manage key customer technical discussions related to customer satisfaction.

This position will be a pivotal point of contact for key customers as determined by Volvo Trucks SA to ensure strengthened relationships and partnerships with all stakeholders. The TCSM will implement processes, monitor data and provide reports linked to the customers vehicles and the technical and quality issues related to it and limited to.

Reporting : The role will report directly to the Senior Manager Technical & Warranty.

Job Objectives :

• Act as a liaison between the Volvo Trucks SA (Servicemarket & Retail) and the Key Customers.
• Providing solutions for the customer that will improve the customer experience and build long term relationships with the customer.
• Facilitate and expedite technical queries as determined by the customer to the relevant Dealers or Departmental Managers.
• Continuous Customer Relationship management with regular face to face visits and where necessary with the use of online meetings.
• To keep the CRM tool monitoring tool up to date related to the technical aspects of the relationship.
• Analysing and distributing customer queries to the relevant departmental Manager’s for resolution and ensuring that they are concluded / resolved within a reasonable timeframe.
• Provide all feedback in the best interest of the Volvo Trucks SA whether positive or negative in a professional manner.
• Facilitate and coordinate key account customer technical meetings using a standard pre-determined agenda.
• Schedule the key account meetings in advance for the upcoming year.
• Complete minutes from Key Customer meetings and share within 7 day to the necessary parties, ensuring that copies are available in a SharePoint.
• Track the completed minutes to ensure that the necessary actions with feedback has been taken by all parties.
• To provide the highest level of service to all customers.
• Monitor and ensure that correct levels of Aftersales support is provided to the key customers.
• To contribute and be involved with scheduled customer meetings regionally wherever and whenever necessary in order to present a unified Volvo Offer to the customers.
• Advise and provide guidance to customer on systems (e.g. Volvo Connect, Services) and processes (e.g. VOSP).
• Participate in the monthly Dealer Quality Meetings (DQM).
• Support the truck sales organisation where necessary.
• Participate in seminars / meetings when required.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Develop trusted advisor relationships with key accounts, customer stakeholders.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring :

Qualification & Job Experience :

Mechanical Engineering diploma or similar business degree / Related Technical Qualification.

Minimum 5 years industry experience preferably from within a commercial vehicle environment.

Key Competencies

Strong interpersonal skills – including the ability to communicate appropriately with all levels of management and colleagues.

Good written, verbal communication and presentation skills.

Personal drive, service minded with a high learning ability.

Proficient business decision-making, problem solving and analyzing skills.

Planning and organising skills.

Ability to work in and adapt to a multi-cultural working environment.

Heavy duty truck customer experience.

Work in accordance with the Volvo Group processes, the Code of Conduct and the Volvo Group Values.

Work well under pressure and manage setbacks.

Adapting and responding to change

Good business acumen and understanding of financial management.

Good understanding and implementation of Microsoft Office.

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.

Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).

Experience delivering client-focused solutions to customer needs.

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Excellent listening, negotiation and presentation abilities.

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date : 27 August 2025.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

#J-18808-Ljbffr

Select how often (in days) to receive an alert: Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. The role of Technical Customer Support Manager (TCSM) will be to manage key customer technical discussions related to customer satisfaction. This position will be a pivotal point of contact for key customers as determined by Volvo Trucks SA to ensure strengthened relationships and partnerships with all stakeholders. The TCSM will implement processes, monitor data and provide reports linked to the customers vehicles and the technical and quality issues related to it and limited to. Reporting: The role will report directly to the Senior Manager Technical & Warranty. Job Objectives: Act as a liaison between the Volvo Trucks SA (Servicemarket & Retail) and the Key Customers. Providing solutions for the customer that will improve the customer experience and build long term relationships with the customer. Facilitate and expedite technical queries as determined by the customer to the relevant Dealers or Departmental Managers. Continuous Customer Relationship management with regular face to face visits and where necessary with the use of online meetings. To keep the CRM tool monitoring tool up to date related to the technical aspects of the relationship. Analysing and distributing customer queries to the relevant departmental Manager’s for resolution and ensuring that they are concluded /resolved within a reasonable timeframe. Provide all feedback in the best interest of the Volvo Trucks SA whether positive or negative in a professional manner. Facilitate and coordinate key account customer technical meetings using a standard pre-determined agenda. Schedule the key account meetings in advance for the upcoming year. Complete minutes from Key Customer meetings and share within 7 day to the necessary parties, ensuring that copies are available in a Share Point. Track the completed minutes to ensure that the necessary actions with feedback has been taken by all parties. To provide the highest level of service to all customers. Monitor and ensure that correct levels of Aftersales support is provided to the key customers. To contribute and be involved with scheduled customer meetings regionally wherever and whenever necessary in order to present a unified Volvo Offer to the customers. Advise and provide guidance to customer on systems (e.g. Volvo Connect, Services) and processes (e.g. VOSP). Participate in the monthly Dealer Quality Meetings (DQM). Support the truck sales organisation where necessary. Participate in seminars/meetings when required. Collaborate with sales team to identify and grow opportunities within territory. Assist with challenging client requests or issue escalations as needed. Develop trusted advisor relationships with key accounts, customer stakeholders. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Who are you? Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: Qualification & Job Experience: Mechanical Engineering diploma or similar business degree/ Related Technical Qualification. Minimum 5 years industry experience preferably from within a commercial vehicle environment. Strong interpersonal skills – including the ability to communicate appropriately with all levels of management and colleagues. Good written, verbal communication and presentation skills. Personal drive, service minded with a high learning ability. Proficient business decision-making, problem solving and analyzing skills. Planning and organising skills. Ability to work in and adapt to a multi-cultural working environment. Heavy duty truck customer experience. Work in accordance with the Volvo Group processes, the Code of Conduct and the Volvo Group Values. Work well under pressure and manage setbacks. Adapting and responding to change Good business acumen and understanding of financial management. Good understanding and implementation of Microsoft Office. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level. Solid experience with CRM software (e.g. Salesforce, Zoho CRM or Hub Spot) and MS Office (particularly MS Excel). Experience delivering client-focused solutions to customer needs. Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities. Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary. Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply. Application Closing Date: 27 August 2025. We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in. Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society. Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity. Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect. If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations. #J-18808-Ljbffr

Select how often (in days) to receive an alert: Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. The role of Technical Customer Support Manager (TCSM) will be to manage key customer technical discussions related to customer satisfaction. This position will be a pivotal point of contact for key customers as determined by Volvo Trucks SA to ensure strengthened relationships and partnerships with all stakeholders. The TCSM will implement processes, monitor data and provide reports linked to the customers vehicles and the technical and quality issues related to it and limited to. Reporting: The role will report directly to the Senior Manager Technical & Warranty. Job Objectives: Act as a liaison between the Volvo Trucks SA (Servicemarket & Retail) and the Key Customers. Providing solutions for the customer that will improve the customer experience and build long term relationships with the customer. Facilitate and expedite technical queries as determined by the customer to the relevant Dealers or Departmental Managers. Continuous Customer Relationship management with regular face to face visits and where necessary with the use of online meetings. To keep the CRM tool monitoring tool up to date related to the technical aspects of the relationship. Analysing and distributing customer queries to the relevant departmental Manager’s for resolution and ensuring that they are concluded /resolved within a reasonable timeframe. Provide all feedback in the best interest of the Volvo Trucks SA whether positive or negative in a professional manner. Facilitate and coordinate key account customer technical meetings using a standard pre-determined agenda. Schedule the key account meetings in advance for the upcoming year. Complete minutes from Key Customer meetings and share within 7 day to the necessary parties, ensuring that copies are available in a Share Point. Track the completed minutes to ensure that the necessary actions with feedback has been taken by all parties. To provide the highest level of service to all customers. Monitor and ensure that correct levels of Aftersales support is provided to the key customers. To contribute and be involved with scheduled customer meetings regionally wherever and whenever necessary in order to present a unified Volvo Offer to the customers. Advise and provide guidance to customer on systems (e.g. Volvo Connect, Services) and processes (e.g. VOSP). Participate in the monthly Dealer Quality Meetings (DQM). Support the truck sales organisation where necessary. Participate in seminars/meetings when required. Collaborate with sales team to identify and grow opportunities within territory. Assist with challenging client requests or issue escalations as needed. Develop trusted advisor relationships with key accounts, customer stakeholders. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Who are you? Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: Qualification & Job Experience: Mechanical Engineering diploma or similar business degree/ Related Technical Qualification. Minimum 5 years industry experience preferably from within a commercial vehicle environment. Strong interpersonal skills – including the ability to communicate appropriately with all levels of management and colleagues. Good written, verbal communication and presentation skills. Personal drive, service minded with a high learning ability. Proficient business decision-making, problem solving and analyzing skills. Planning and organising skills. Ability to work in and adapt to a multi-cultural working environment. Heavy duty truck customer experience. Work in accordance with the Volvo Group processes, the Code of Conduct and the Volvo Group Values. Work well under pressure and manage setbacks. Adapting and responding to change Good business acumen and understanding of financial management. Good understanding and implementation of Microsoft Office. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level. Solid experience with CRM software (e.g. Salesforce, Zoho CRM or Hub Spot) and MS Office (particularly MS Excel). Experience delivering client-focused solutions to customer needs. Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities. Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary. Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply. Application Closing Date: 27 August 2025. We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in. Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society. Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity. Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect. If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations. #J-18808-Ljbffr