178 On Site Support jobs in South Africa

This role is pivotal in delivering Tier 1 and Tier 2 technical support services to our clients, both remotely and on-site. The ideal candidate will possess a strong foundation in IT support, excellent problem-solving skills, and a commitment to providing exceptional customer service.

Key Responsibilities:

• Technical Support: Provide Tier 1 and Tier 2 support for hardware, software, and network issues, ensuring timely resolution both remotely and on-site.
• Help Desk Management: Monitor, manage, and resolve help desk tickets efficiently, maintaining accurate records of issues and solutions.
• Equipment Handling: Manage stock collections and perform installations of IT equipment at client sites.
• Site Maintenance: Conduct routine maintenance and inspections at customer sites to ensure optimal system performance.
• Documentation: Maintain comprehensive documentation of customer site configurations, support activities, and technical procedures.
• Issue Escalation: Identify and escalate complex technical issues to Tier 3 support or management as necessary.
• Additional Duties: Undertake any other reasonable tasks or projects as required to support the IT operations.
• Working in a Managed Service Provider environment
• Managing and supporting MS 365

Preferred Skills & Attributes:

• Technical Proficiency: Experience in Windows Desktop support environments.
• Certifications: Possession of CompTIA A+ and Network+ certifications.
• Software Knowledge: Familiarity with Microsoft 365 and email systems.
• Communication Skills: Strong verbal and written communication abilities in both English and Afrikaans.
• Licensing: Valid driver's license is mandatory.
• Personal Attributes: Self-motivated, detail-oriented, and capable of working independently or collaboratively within a team.

Additional Information:

• Travel Requirements: Regular travel to client sites is required; candidates must be comfortable with fieldwork.
• Work Schedule: Flexibility to work outside standard business hours when necessary to address critical issues.

The FSE will be responsible for configuring and installing VoIP PBX systems and to provide a high level of technical support to external customers while working under minimal supervision. The focus will be to provide on-site installation as well as diagnosing and repairing exiting technical problems.

Responsibilities:

• Act as primary interface to all clients to resolve problems reported
• Respond to tickets on the system in a timely manner
• Provide troubleshooting and technical support via remote or onsite support
• Setup and install 3CX software prior to installations
• Install mobile application for 3CX system
• Support and maintenance of 3CX system after installation
• Setup and configuration of PBX phones prior to installation
• Support and maintenance of PBX phones after installation
• Troubleshoot VOIP issues
• Setup of gateways (PSTN, fax gateways, FXO, FXS, BRI)
• Install and configure routing on ADSL and fibre lines
• Setup VPN"s and port forward on routers
• Make changes to routers as per clients requirements
• Do preventative maintenance on routers updates and scheduling reboots
• Log onto routers to check the current configurations thereof to make sure everything is up to standard
• Setup and install 3CX software on the phones and server

• A+ and N+ certification
  
• Experience networking and PBX systems
  
• Knowledge in structured cabling
  
• Good communication skills
  
• Problem solving skills
  
• Be dependable
  
• Have good time management skills
  
• Demonstrate professional attributes

KONE, as a Top Employer, is committed to creating a better work environment through excellent people practices. We prioritize our employees' well-being and foster a workplace that values collaboration, diversity, growth, and efficiency.

Role Overview:

Technical Field Support Engineer – KONE (Johannesburg)

Location : Johannesburg, South Africa

Employment Type : Full-Time

Join KONE and help us elevate the future of urban mobility

KONE, a global leader in the elevator and escalator industry, is seeking a skilled Technical Field Support Engineer to join our team in Johannesburg. In this role, you will play a critical part in ensuring the seamless installation and commissioning of KONE products, delivering exceptional technical support to our manufacturing and installation teams while upholding our safety, quality, and customer satisfaction standards.

Key Responsibilities:

Technical Support

• Provide remote and on-site technical support to resolve installation and commissioning issues for KONE products.
• Address technical challenges related to digital tools, APF, software, and BIM to ensure smooth project execution.
• Ensure installations meet KONE's stringent quality standards and customer specifications, delivering a superior ride comfort experience.

Quality Assurance

• Conduct post-site visit quality reports, identifying issues requiring corrective actions.
• Document helpdesk issues and initiate corrective measures in line with KONE processes.
• Participate in closing reviews to capture learnings and improve product and skill development.

Safety Compliance

• Adhere to KONE's safety requirements and ensure compliance with global processes and customer/partner safety protocols.
• Proactively report safety concerns and halt operations if safety violations or hazards are detected.

Training and Development

• Train local trainers and employees during site visits or scheduled training sessions.
• Collaborate with global and local training centres to deliver technical expertise and enhance workforce capabilities.

People Leadership

• Manage team performance, set targets, conduct Performance Development Plans (PDPs) and Individual Development Plans (IDPs) in collaboration with the Technical Field Support Manager.
• Identify skill gaps, drive competence development, and foster a collaborative team environment.
• Allocate tasks, monitor key performance indicators, and ensure team priorities align with business objectives.

Experience Requirements:

• Technical qualification or diploma in Electrical or Mechanical Engineering .
• Elevator & escalator (E&E) expertise is a must.
• Minimum 5 years of experience in technical support or troubleshooting within the elevator, escalator, or related industry.
• Minimum 5 years of supervisory experience , with proven ability to lead and motivate teams.
• Holistic knowledge of products and corrective action processes.
• Strong technical understanding of product and service solutions, including digital tools and software , to meet customer expectations.
• Knowledge of applicable norms and requirements for each project.
• Commitment to safety and ability to select environmentally sustainable solutions when possible.

What do we offer?

• Great dynamic team promoting a collaborative environment.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs.
• Engaging job with a position description and clear targets.
• Regular feedback through performance discussions.
• Opportunities for individual development.
• Mentoring and coaching programs.
• Flexibility, trust, and respect.
• Value-based culture, behaviors, and ethics.
• Sustainability and innovation.
• Working for a successful organization.

Shortlisted candidates will be invited to complete an automated video interview. Please check your email regularly to ensure you can submit it within the required timeframe.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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The purpose of the Field Support Engineer II is to ensure continuous IT infrastructure service delivery for IT users through timely installations and the resolution of incidents, including incident management of end user and store devices. This role involves the setup, configuration, and installation of endpoint devices such as desktops and POS systems, managing infrastructure vendors for cabling and installations, and overseeing new store openings to ensure optimal operations.

Incident Management of End-User and Store Devices:

• Effectively manage and resolve reported incidents within agreed-upon Service Level Agreements (SLA).
• Understand and adhere to user authority levels and corresponding SLAs (e.g., immediate assistance for executives; up to 4 hours for general users).
• Provide second-line telephonic and remote support by accessing endpoint devices directly.
• Physically visit sites to troubleshoot and resolve user issues as necessary, ensuring quality of service delivery.
• Take ownership of problems, progressing towards resolution and providing advice or training to users about system functionality.

Setup, Configuration, and Installation of Endpoint Devices:

• Responsible for the installation and configuration of new endpoint devices (e.g., desktops, POS systems).
• Reload software as needed on PCs and store endpoint devices while ensuring data integrity and security.
• Install and configure peripherals such as printers, adhering to established installation standards.

Vendor and Infrastructure Management:

• Liaise and manage third-party vendors for installations and maintenance, ensuring compliance with established standards.
• Assist with servicing endpoint devices and peripherals as part of ongoing support and installation projects.

New Store Opening Process:

• Engage with stakeholders to understand business requirements for new site layouts and assist in planning installations of third-party services.
• Manage communications regarding site installations and escalate issues as necessary.
• Ensure the installation and configuration of store endpoint devices and coordinate vendor support for Voice, Data, and wireless installations.

• A+, N+, or MCSE certification or relevant industry qualification (essential).

• +3 years of experience in an IT Field Support role or equivalent, with a strong focus on retail environments (essential).

• Solid technical knowledge and experience with systemic problem analysis and resolution practices (essential).
• Code 8 driver's license (essential).
• Proficient with MS Office 365 suite, including basic Excel and Word (essential).
• System administration knowledge on UNIX/Linux platforms and relevant technology tools (preferred).
• Understanding of network topologies, support, and setup, including TCP/IP networking (essential).

The purpose of the Field Support Engineer II is to ensure continuous IT infrastructure service delivery for IT users through timely installations and the resolution of incidents, including incident management of end user and store devices. This role involves the setup, configuration, and installation of endpoint devices such as desktops and POS systems, managing infrastructure vendors for cabling and installations, and overseeing new store openings to ensure optimal operations.

Listing reference: track_

Listing status: Online

Apply by: 23 September 2025

Industry: IT & Internet

Job category: Others: IT and Telecommunication

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Field Support Co-Ordinators provide application support across all regions to ensure effective client engagement. They deliver targeted training on Tracker Fleet Applications internally and externally, while maintaining strong communication with key Stakeholders. The role is critical in driving feedback loops that enhance customer experience and support operational goals.

• A good understanding of the company goals and strategy.
• A good understanding of the Tracker Applications.
• Innovative ways to Train , Guide and Support clients on Tracker Applications
• Field Support Agents is to capture Client Tasks/Visits and manage All Tickets allocated to them to produce meaningful insights that can assist with Overall Client Satisfaction.
• Support customer demands and business needs when required (Adhoc Projects)
• Field Support Co-ordinators are responsible for ensuring all Tracker Application features function correctly, Any discrepancies must be identified and logged immediately
• Onsite Training /Meetings and Remote Assistance when required to ensure Tracker Applications work within client environment seamlessly
• Assist in CCMA when required
• Maintain a good relationship with All Tracker Departments to ensure that efficiencies are met in line with departmental objectives.

• Essential: Matric NQF 4
• Essential: At least 5 years' Application (tracking) experience
• A and N Certification (Completed)
• CompTIA Certification (Advantageous)
• API Integration (Advantageous)
• Demonstrated competence and working knowledge of administrative, organising, coordinating
• Demonstrated competence and working knowledge of Microsoft office.

Competencies required

• Creative thinking
• Influencing and convincing skills
• Negotiation Skills
• Customer service orientation
• High analytical and insight generation capabilities
• Resilience and ability to work under pressure
• Strong interpersonal skills
• Judgment and Decision Making
• Complex Problem Solving
• Critical Thinking
• Articulating information effectively
• Cultural sensitivity social perceptiveness

Medical Aid

Pension fund

Job Title:

In Field Support Consultant (Kwazulu-Natal: Durban)

Position Overview:

To provide world class in-practice support to all our VeriClaim and Bureau practices within a Geographic area (Durban). Ensure ultimate customer satisfaction for both internal and external clients.

Experience:

• At least 1-year VeriClaim experience.
• Previous experience working in a customer-facing department would be an advantage.

Prerequisites:

• Based in Durban (Area will be discussed in interview).
• Reliable motor vehicle.
• Valid driver’s license.

Essential Job Functions:

• Provide in-practice VeriClaim support to all VeriClaim and VBS practices within a specified geographic area.
• Provide support to new VeriClaim and VBS practices on their first day of using VeriClaim.
• Analyse the practices to determine needs that we would be able to assist with.
• Assist with Financial Assessment discussions.
• Demonstration of system upgrades and enhancements to all allocated VeriClaim and VBS practices.
• Escalating of functional requests, or user issues to the Support Centre via ticketing system, where needed.
• Effective handling of any client complaints regarding the VeriClaim system.
• Completing of all sign-up documentation (License Agreements, Practice registration documents, Banking registration documentation) accurately and timeously.
• Ensure that new practices have been booked for training.
• Providing all relevant parties with weekly appointment schedule/calendar (as per objectives).
• Provide feedback on TMS after each visit daily. Send email to all parties with list of practices seen (as per objectives).
• Visiting of allocated practices at the required coverage and frequency as per the customer classifications.
• Assisting with system upgrade testing as required.
• Assist the Sales Consultant with VeriClaim demonstrations as needed.
• Maintaining a current working knowledge of all healthcare related issues and regulations.
• Maintaining a up to date level of expertise on VeriClaim and all latest enhancements.

Skills and Functional Requirements:

• Excellent understanding and working knowledge of all functionalities on VeriClaim.
• Effective training and facilitation techniques.
• Effective presentation skills.
• Effective practice management skills.
• Tenacious and accurate, with a confident, positive, and enthusiastic approach to work.
• Ability to demonstrate flexibility, and adaptability in a constantly changing environment Customer focused & ability to build customer relations.
• Effective management of stress.
• Ability to take initiative.
• Conflict management.
• Ability to manage multiple tasks simultaneously.
• Excellent time management and organisational skills.
• Deadline focused.
• Excellent problem-solving skills.
• Analytical thinker.
• Competent in Microsoft, Word, Excel, and PowerPoint.
• Excellent command of spoken and written English.
• Expert Knowledge of the Private Medical Aid industry.

NOTE: This role specification is not intended to be all-inclusive. Employees may be required to fulfill duties not mentioned herein, as required, to meet the ongoing needs of the organisation.

• Application Deadline: 2 October 2025
• Job Location: Johannesburg, Gauteng
• Job Title: Field Support Engineer – Midrand/Centrion
• Salary Offer: R18,000 - R25,000
• Education Level: Diploma
• Job Level: Intermediate
• Minimum Experience: 3 - 5 Years

IT Field Support Engineer required in Midrand / Centurion.

Field Engineer Reports to: Support Team Manager

Salary Range: R – R CTC (depending on experience/knowledge)

As a Field Engineer, you are a key player in our mission to make our clients exceptionally happy.

You embody our core values, Never Give Up, Selfless, Consistent, Systematic, Impress, Innovative, Passion, and Pride, in every interaction.

You handle on site support requests, remote support requests, mentor junior team members, and ensure that every client experience is seamless, professional, and impactful.

You are not just solving problems; you are setting the standard for excellence.

Key Responsibilities Customer Service Excellence:

• Resolve On site Helpdesk tickets with urgency, care, and a solutions-first mindset.

• Deliver advanced on site and remote troubleshooting and hardware support.

• Ensure every client interaction reflects professionalism, punctuality, and attention to detail.

• Captivate clients with a friendly, quick, and helpful experience. Ticketing & Documentation

• Use and maintain the ticketing system to manage and resolve support requests.

• Ensure all work is thoroughly documented and aligned with internal processes.

• Maintain accurate and up-to-date client documentation.

• Split multi-issue tickets into individual, manageable tasks.

• Ensure tickets are actively managed and never left "stale".

Project Implementation:

• Support project delivery both remotely and on-site when required.

• Collaborate with the project team to ensure smooth execution and client satisfaction. Communication & Reporting:

• Keep clients informed with clear, respectful, and timely updates.

• Escalate complex issues when necessary.

• Submit timesheets and expense reports in line with SOPs.

• Identify, communicate, and mitigate risks to clients and the business.

• Mentor and support Junior Helpdesk Technicians, fostering a culture of growth and learning.

• Follow schedules and SOPs with consistency and discipline.

• Adhere to all security protocols and remain vigilant for potential threats.

• Contribute to continuous improvement and innovation across the team.

• Step in selflessly to support teammates and uphold our shared standards.

• Perform additional duties as required by leadership.

Skills & Attributes Must-Have:

• A passion for solving complex problems and delivering exceptional service.

• Excellent communication skills, grounded in active listening.

• Advanced understanding of support tools, systems, and service delivery best practices.

• Strong diagnostic skills for end-user hardware, software, and network issues.

• Deep knowledge of Microsoft 365 and related platforms.

• Ability to speak both "Geek" and "Human" fluently.

• Professional appearance, punctuality, and attention to detail.

• Valid driver's license and reliable vehicle.

• Adaptability in a fast-paced, client-facing IT environment. Nice to Have

• Experience with ticketing systems, RMM/PSA tools.

• Professional IT certifications (MCP, MCSA, MCSE, ITIL, etc.).

• Client experience certifications (e.g., Helpdesk Habits).

• Experience in MSP or IT support environments.

Career Growth

This role offers a clear path to leadership, with opportunities to grow into positions such as:

• Team Leader.

• IT Consultant.

Perks & Benefits:

• Birthday off.

• Incentives for achieving team and company goals.

• 50% Medical.

• A proactive approach to ongoing training and development

• Recognition Program – Monthly awards and shout-outs for living our core values.

• Referral Bonuses – Get rewarded for helping us grow the team and or clients.

• Celebrate work milestones with increased leave days and bonuses.

Why Join Us At our company, we don't just fill roles, we build careers.

Here's what sets us apart:

• Live Your Values: We believe in Never Giving Up, being Selfless, and taking pride in everything we do. If you're passionate about making a difference and love solving problems, you'll thrive here.

• Grow With Us:

We offer clear career progression, mentorship, and continuous learning opportunities to help you reach your full potential.

Work That Matters:

Your work directly impacts our clients' success. You'll be part of a team that values consistency, systematic thinking, and attention to detail.

• Culture of Excellence:

We believe in showing up as our best selves. dress sharp, speak clearly, and be on time, because we take pride in our work and our reputation.

• Recognition & Rewards:

From birthday leave to performance incentives, we celebrate your wins, big and small.

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
The Networking Service Delivery Field Support Engineer (L1) is responsible for providing a professional first-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. The role is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

Key responsibilities:

• Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
• Ensures that any software that is part of the solution is installed and configured according to client requirements.
• Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
• Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
• Investigates first line support calls assigned and identify the root cause of incidents and problems following knowledge articles.
• Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time.
• Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
• Ensures the efficient and comprehensive resolution of incidents and requests.
• Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
• Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
• Provides first line remote and onsite technical support to clients.
• Provides first line field engineering services to clients.
• Reports and escalates issues to 3rd party vendors if necessary.
• Follows the required handover procedures for shift changes to ensure service continuity.

To thrive in this role, you need to have:

• Good communicate skills, both verbal and written.
• Ability to plan activities and projects well in advance and take into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in Networking technologies such as Cisco CCNA or Aruba ACSA

• Installation knowledge of the following technologies would be advantageous

• Cisco Routing/Switching/Wireless

• Aruba Routing/Switching/Wireless
• Meraki Routing/Switching/Wireless

Required experience:

• Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Entry level experience in technical support to clients.
• Entry level experience in diagnosis and troubleshooting.
• Entry level experience providing remote support in Networking technologies.
• Entry level experience in relevant technology.

Workplace type:
Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.