194 On Site Support jobs in South Africa
L1 On-Site Support Engineer - SEIDOR Networks
Johannesburg, Gauteng
Seidor
Posted 13 days ago
Job Viewed
Job Description
Founded in 1996, SEIDOR Networks is a Managed Services Provider (MSP) offering Cloud, Cybersecurity and Networking services.
SEIDOR Networks is a rapidly growing business servicing Cloud and Managed Services customers across the globe.
We employ ambitious, motivated people who have a desire to grow personally and professionally, in a short period of time. We have an excellent track record of employee retention, achieved through continually challenging ambitious, motivated and talented people who are willing to skill-up and grow within the business.
Our employees are our biggest asset, and we’re looking for natural problem solvers who can think out of the box and push the boundaries.
Position Description:
SEIDOR Networks is looking for motivated and customer focused First Level Support Engineer to join our dynamic Managed Services team. He/she will be based at a customer site in Sandton, Johannesburg.
As the first point of contact for the customer, he/she will play a critical role in providing timely and effective technical support, ensuring incidents and service requests are logged, investigated and resolved or escalated according to SLAs.
Role Requirements
- 2–3 years of IT support experience, ideally in an MSP or fast-paced helpdesk.
Certification Requirements
- CompTIA A+
- CompTIA Network+ (N+)
Microsoft MS-900 (M365 Fundamentals)
- Advantageous Certifications
- Azure Fundamentals (AZ-900)
- Mimecast Fundamentals Certification
Familiarity with
- Microsoft 365 admin portals
- Active Directory and Group Policy basics
- Remote desktop support tools
- Basic networking concepts
- Network devices (routers, switches)
- DHCP, DNS, and TCP/IP
- Windows Desktop OS
- Basic troubleshooting of network connectivity, Windows and Linux systems, email flow and MTA communication
- Mail security tools like Mimecast and Sophos Central (basic exposure)
Key Responsibilities
- Following standard procedures for the proper escalation of unresolved issues to the appropriate internal teams
- Installing and configuring computer systems.
- Creating and administering user accounts.
- Responding to users' IT support requests within agreed SLA’s/turnaround times.
- Meeting with users to diagnose software, networking, or hardware issues.
- Take ownership of reported user issues and see the problem through to resolution.
- Providing technical support on-site.
- Offering solutions that meet the needs of the user/business.
- Repairing hardware malfunctions and software issues.
- Maintaining good user relations.
- Tracking and managing work records.
- Controlling IT stock and ensuring that an asset register is maintained.
Key Attributes
- We are looking for people with key attributes listed below.
- Clear and Confident Communicator
- Ability to explain technical concepts to non-technical users
- Speaks and writes professionally and confidently
- Actively listens to users to accurately diagnose issues
- Empathetic and Customer-Centric
- Puts the customer experience first and demonstrates patience and courtesy
- Handles frustrated or non-technical users with tact and professionalism
- Fast Learner with a Growth Mindset
- Willing to learn on the job and take ownership of skill development
- Shows interest in new technologies, tools, and certifications
- Analytical Thinker and Problem Solver
- Thinks logically and methodically under pressure
- Diagnoses root causes of issues, not just symptoms
- Detail-Oriented and Process-Focused
- Logs tickets accurately and follows support procedures
- Pays attention to documentation and SLA requirements
- Reliable and Time-Conscious
- Manages time well in a fast-paced, ticket-driven environment
- Meets deadlines and prioritizes tasks effectively under pressure
- Team Player
- Works collaboratively with peers and escalates when needed
- Shares knowledge and contributes to team success
- Adaptable and Resilient
- Handles change in technology, workload, and processes without stress
- Bounces back from mistakes and learns from them
- Integrity & Professionalism
- Demonstrates honesty, transparency, and ethical behaviours
- Represents SEIDOR Networks’ values and culture internally and externally
- Builds trust with peers and leadership
- Maintains a calm and composed demeanour in all situations
This advertiser has chosen not to accept applicants from your region.
0
L1 on-site support engineer - seidor networks
Johannesburg, Gauteng
Seidor
Posted today
Job Viewed
Job Description
Founded in 1996, SEIDOR Networks is a Managed Services Provider (MSP) offering Cloud, Cybersecurity and Networking services. SEIDOR Networks is a rapidly growing business servicing Cloud and Managed Services customers across the globe. We employ ambitious, motivated people who have a desire to grow personally and professionally, in a short period of time. We have an excellent track record of employee retention, achieved through continually challenging ambitious, motivated and talented people who are willing to skill-up and grow within the business. Our employees are our biggest asset, and we’re looking for natural problem solvers who can think out of the box and push the boundaries. Position Description: SEIDOR Networks is looking for motivated and customer focused First Level Support Engineer to join our dynamic Managed Services team. He/she will be based at a customer site in Sandton, Johannesburg. As the first point of contact for the customer, he/she will play a critical role in providing timely and effective technical support, ensuring incidents and service requests are logged, investigated and resolved or escalated according to SLAs. Role Requirements 2–3 years of IT support experience, ideally in an MSP or fast-paced helpdesk. Certification Requirements Comp TIA A+ Comp TIA Network+ (N+) Microsoft MS-900 (M365 Fundamentals) Advantageous Certifications Azure Fundamentals (AZ-900) Mimecast Fundamentals Certification Familiarity with Microsoft 365 admin portals Active Directory and Group Policy basics Remote desktop support tools Basic networking concepts Network devices (routers, switches) DHCP, DNS, and TCP/IP Windows Desktop OS Basic troubleshooting of network connectivity, Windows and Linux systems, email flow and MTA communication Mail security tools like Mimecast and Sophos Central (basic exposure) Key Responsibilities Following standard procedures for the proper escalation of unresolved issues to the appropriate internal teams Installing and configuring computer systems. Creating and administering user accounts. Responding to users' IT support requests within agreed SLA’s/turnaround times. Meeting with users to diagnose software, networking, or hardware issues. Take ownership of reported user issues and see the problem through to resolution. Providing technical support on-site. Offering solutions that meet the needs of the user/business. Repairing hardware malfunctions and software issues. Maintaining good user relations. Tracking and managing work records. Controlling IT stock and ensuring that an asset register is maintained. Key Attributes We are looking for people with key attributes listed below. Clear and Confident Communicator Ability to explain technical concepts to non-technical users Speaks and writes professionally and confidently Actively listens to users to accurately diagnose issues Empathetic and Customer-Centric Puts the customer experience first and demonstrates patience and courtesy Handles frustrated or non-technical users with tact and professionalism Fast Learner with a Growth Mindset Willing to learn on the job and take ownership of skill development Shows interest in new technologies, tools, and certifications Analytical Thinker and Problem Solver Thinks logically and methodically under pressure Diagnoses root causes of issues, not just symptoms Detail-Oriented and Process-Focused Logs tickets accurately and follows support procedures Pays attention to documentation and SLA requirements Reliable and Time-Conscious Manages time well in a fast-paced, ticket-driven environment Meets deadlines and prioritizes tasks effectively under pressure Team Player Works collaboratively with peers and escalates when needed Shares knowledge and contributes to team success Adaptable and Resilient Handles change in technology, workload, and processes without stress Bounces back from mistakes and learns from them Integrity & Professionalism Demonstrates honesty, transparency, and ethical behaviours Represents SEIDOR Networks’ values and culture internally and externally Builds trust with peers and leadership Maintains a calm and composed demeanour in all situations #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Field Support Technician
Cape Town, Western Cape
ICT Engage
Posted 13 days ago
Job Viewed
Job Description
The FSE will be responsible for configuring and installing VoIP PBX systems and to provide a high level of technical support to external customers while working under minimal supervision. The focus will be to provide on-site installation as well as diagnosing and repairing exiting technical problems.
Responsibilities:
- Act as primary interface to all clients to resolve problems reported
- Respond to tickets on the system in a timely manner
- Provide troubleshooting and technical support via remote or onsite support
- Setup and install 3CX software prior to installations
- Install mobile application for 3CX system
- Support and maintenance of 3CX system after installation
- Setup and configuration of PBX phones prior to installation
- Support and maintenance of PBX phones after installation
- Troubleshoot VOIP issues
- Setup of gateways (PSTN, fax gateways, FXO, FXS, BRI)
- Install and configure routing on ADSL and fibre lines
- Setup VPN"s and port forward on routers
- Make changes to routers as per clients requirements
- Do preventative maintenance on routers updates and scheduling reboots
- Log onto routers to check the current configurations thereof to make sure everything is up to standard
- Setup and install 3CX software on the phones and server
- A+ and N+ certification
- Experience networking and PBX systems
- Knowledge in structured cabling
- Good communication skills
- Problem solving skills
- Be dependable
- Have good time management skills
- Demonstrate professional attributes
This advertiser has chosen not to accept applicants from your region.
2
Field Support Technician
Centurion, Gauteng
Sydsen
Posted 14 days ago
Job Viewed
Job Description
Requirements:
Please note if you haven't received feedback within two weeks, your application is unfortunately unsuccessful.
- IT background with CompTIA / A+ / N+ or equivalent qualifications
- 12 years IT experience
- Valid drivers license and own reliable car (petrol allowance provided)
- Strong customer service skills and professional communication
- Ability to work independently and manage time effectively
- Installing, replacing, and maintaining machines at client sites
- Providing on-site technical support and troubleshooting
- Ensuring high-quality customer service at all times
- Following company processes and completing service documentation
- In-house training and support
- Petrol allowance
- Opportunity to grow in a supportive, service-driven environment
Please note if you haven't received feedback within two weeks, your application is unfortunately unsuccessful.
This advertiser has chosen not to accept applicants from your region.
3
Field support technician
Cape Town, Western Cape
ICT Engage
Posted today
Job Viewed
Job Description
The FSE will be responsible for configuring and installing Vo IP PBX systems and to provide a high level of technical support to external customers while working under minimal supervision. The focus will be to provide on-site installation as well as diagnosing and repairing exiting technical problems. Responsibilities: Act as primary interface to all clients to resolve problems reported Respond to tickets on the system in a timely manner Provide troubleshooting and technical support via remote or onsite support Setup and install 3 CX software prior to installations Install mobile application for 3 CX system Support and maintenance of 3 CX system after installation Setup and configuration of PBX phones prior to installation Support and maintenance of PBX phones after installation Troubleshoot VOIP issues Setup of gateways (PSTN, fax gateways, FXO, FXS, BRI) Install and configure routing on ADSL and fibre lines Setup VPN"s and port forward on routers Make changes to routers as per clients requirements Do preventative maintenance on routers updates and scheduling reboots Log onto routers to check the current configurations thereof to make sure everything is up to standard Setup and install 3 CX software on the phones and server Requirements A+ and N+ certification Experience networking and PBX systems Knowledge in structured cabling Good communication skills Problem solving skills Be dependable Have good time management skills Demonstrate professional attributes
This advertiser has chosen not to accept applicants from your region.
4
Field support technician
Centurion, Gauteng
Sydsen
Posted today
Job Viewed
Job Description
Requirements: IT background with Comp TIA / A+ / N+ or equivalent qualifications 12 years IT experience Valid drivers license and own reliable car (petrol allowance provided) Strong customer service skills and professional communication Ability to work independently and manage time effectively Duties include: Installing, replacing, and maintaining machines at client sites Providing on-site technical support and troubleshooting Ensuring high-quality customer service at all times Following company processes and completing service documentation Whats on offer: In-house training and support Petrol allowance Opportunity to grow in a supportive, service-driven environment If you are a motivated technician with a passion for solving problems and working with customers, we encourage you to apply.Please note if you haven't received feedback within two weeks, your application is unfortunately unsuccessful.
This advertiser has chosen not to accept applicants from your region.
5
In Field Support Consultant (Durban)
Durban, KwaZulu Natal
AllSpes (Pty) Ltd
Posted 6 days ago
Job Viewed
Job Description
Job Title:
In Field Support Consultant (Kwazulu-Natal: Durban)
Position Overview:
To provide world class in-practice support to all our VeriClaim and Bureau practices within a Geographic area (Durban). Ensure ultimate customer satisfaction for both internal and external clients.
Experience:
- At least 1-year VeriClaim experience.
- Previous experience working in a customer-facing department would be an advantage.
Prerequisites:
- Based in Durban (Area will be discussed in interview).
- Reliable motor vehicle.
- Valid driver’s license.
Essential Job Functions:
- Provide in-practice VeriClaim support to all VeriClaim and VBS practices within a specified geographic area.
- Provide support to new VeriClaim and VBS practices on their first day of using VeriClaim.
- Analyse the practices to determine needs that we would be able to assist with.
- Assist with Financial Assessment discussions.
- Demonstration of system upgrades and enhancements to all allocated VeriClaim and VBS practices.
- Escalating of functional requests, or user issues to the Support Centre via ticketing system, where needed.
- Effective handling of any client complaints regarding the VeriClaim system.
- Completing of all sign-up documentation (License Agreements, Practice registration documents, Banking registration documentation) accurately and timeously.
- Ensure that new practices have been booked for training.
- Providing all relevant parties with weekly appointment schedule/calendar (as per objectives).
- Provide feedback on TMS after each visit daily. Send email to all parties with list of practices seen (as per objectives).
- Visiting of allocated practices at the required coverage and frequency as per the customer classifications.
- Assisting with system upgrade testing as required.
- Assist the Sales Consultant with VeriClaim demonstrations as needed.
- Maintaining a current working knowledge of all healthcare related issues and regulations.
- Maintaining a up to date level of expertise on VeriClaim and all latest enhancements.
Skills and Functional Requirements:
- Excellent understanding and working knowledge of all functionalities on VeriClaim.
- Effective training and facilitation techniques.
- Effective presentation skills.
- Effective practice management skills.
- Tenacious and accurate, with a confident, positive, and enthusiastic approach to work.
- Ability to demonstrate flexibility, and adaptability in a constantly changing environment Customer focused & ability to build customer relations.
- Effective management of stress.
- Ability to take initiative.
- Conflict management.
- Ability to manage multiple tasks simultaneously.
- Excellent time management and organisational skills.
- Deadline focused.
- Excellent problem-solving skills.
- Analytical thinker.
- Competent in Microsoft, Word, Excel, and PowerPoint.
- Excellent command of spoken and written English.
- Expert Knowledge of the Private Medical Aid industry.
NOTE: This role specification is not intended to be all-inclusive. Employees may be required to fulfill duties not mentioned herein, as required, to meet the ongoing needs of the organisation.
This advertiser has chosen not to accept applicants from your region.
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6
In field support consultant (durban)
Durban, KwaZulu Natal
AllSpes
Posted today
Job Viewed
Job Description
Job Title: In Field Support Consultant (Kwazulu-Natal: Durban) Position Overview: To provide world class in-practice support to all our Veri Claim and Bureau practices within a Geographic area (Durban). Ensure ultimate customer satisfaction for both internal and external clients. Experience: At least 1-year Veri Claim experience. Previous experience working in a customer-facing department would be an advantage. Prerequisites: Based in Durban (Area will be discussed in interview). Reliable motor vehicle. Valid driver’s license. Essential Job Functions: Provide in-practice Veri Claim support to all Veri Claim and VBS practices within a specified geographic area. Provide support to new Veri Claim and VBS practices on their first day of using Veri Claim. Analyse the practices to determine needs that we would be able to assist with. Assist with Financial Assessment discussions. Demonstration of system upgrades and enhancements to all allocated Veri Claim and VBS practices. Escalating of functional requests, or user issues to the Support Centre via ticketing system, where needed. Effective handling of any client complaints regarding the Veri Claim system. Completing of all sign-up documentation (License Agreements, Practice registration documents, Banking registration documentation) accurately and timeously. Ensure that new practices have been booked for training. Providing all relevant parties with weekly appointment schedule/calendar (as per objectives). Provide feedback on TMS after each visit daily. Send email to all parties with list of practices seen (as per objectives). Visiting of allocated practices at the required coverage and frequency as per the customer classifications. Assisting with system upgrade testing as required. Assist the Sales Consultant with Veri Claim demonstrations as needed. Maintaining a current working knowledge of all healthcare related issues and regulations. Maintaining a up to date level of expertise on Veri Claim and all latest enhancements. Skills and Functional Requirements: Excellent understanding and working knowledge of all functionalities on Veri Claim. Effective training and facilitation techniques. Effective presentation skills. Effective practice management skills. Tenacious and accurate, with a confident, positive, and enthusiastic approach to work. Ability to demonstrate flexibility, and adaptability in a constantly changing environment Customer focused & ability to build customer relations. Effective management of stress. Ability to take initiative. Conflict management. Ability to manage multiple tasks simultaneously. Excellent time management and organisational skills. Deadline focused. Excellent problem-solving skills. Analytical thinker. Competent in Microsoft, Word, Excel, and Power Point. Excellent command of spoken and written English. Expert Knowledge of the Private Medical Aid industry. NOTE: This role specification is not intended to be all-inclusive. Employees may be required to fulfill duties not mentioned herein, as required, to meet the ongoing needs of the organisation.
This advertiser has chosen not to accept applicants from your region.
7
In Field Support Consultant (Gauteng – Pretoria/Johannesburg)
Centurion, Gauteng
AllSpes (Pty) Ltd
Posted 19 days ago
Job Viewed
Job Description
Job Title:
In Field Support Consultant (Gauteng – Pretoria/Johannesburg)
Position Overview:
To provide world class in-practice support to all our VeriClaim and Bureau practices within a Geographic area (Gauteng – Pretoria/Johannesburg). Ensure ultimate customer satisfaction for both internal and external clients.
Experience:
- At least 1-year VeriClaim experience.
- Previous experience working in a customer-facing department would be an advantage.
Prerequisites:
- Based in Gauteng – Pretoria (Area will be discussed in interview).
- Reliable motor vehicle.
- Valid driver’s license.
Essential Job Functions:
- Provide in-practice VeriClaim support to all VeriClaim and VBS practices within a specified geographic area.
- Provide support to new VeriClaim and VBS practices on their first day of using VeriClaim.
- Analyse the practices to determine needs that we would be able to assist with.
- Assist with Financial Assessment discussions.
- Demonstration of system upgrades and enhancements to all allocated VeriClaim and VBS practices.
- Escalating of functional requests, or user issues to the Support Centre via ticketing system, where needed.
- Effective handling of any client complaints regarding the VeriClaim system.
- Completing of all sign-up documentation (License Agreements, Practice registration documents, Banking registration documentation) accurately and timeously.
- Ensure that new practices have been booked for training.
- Providing all relevant parties with weekly appointment schedule/calendar (as per objectives).
- Provide feedback on TMS after each visit daily. Send email to all parties with list of practices seen (as per objectives).
- Visiting of allocated practices at the required coverage and frequency as per the customer classifications.
- Assisting with system upgrade testing as required.
- Assist the Sales Consultant with VeriClaim demonstrations as needed.
- Maintaining a current working knowledge of all healthcare related issues and regulations.
- Maintaining a up to date level of expertise on VeriClaim and all latest enhancements.
Skills and Functional Requirements:
- Excellent understanding and working knowledge of all functionalities on VeriClaim.
- Effective training and facilitation techniques.
- Effective presentation skills.
- Effective practice management skills.
- Tenacious and accurate, with a confident, positive, and enthusiastic approach to work.
- Ability to demonstrate flexibility, and adaptability in a constantly changing environment Customer focused & ability to build customer relations.
- Effective management of stress.
- Ability to take initiative.
- Conflict management.
- Ability to manage multiple tasks simultaneously.
- Excellent time management and organisational skills.
- Deadline focused.
- Excellent problem-solving skills.
- Analytical thinker.
- Competent in Microsoft, Word, Excel, and PowerPoint.
- Excellent command of spoken and written English.
- Expert Knowledge of the Private Medical Aid industry.
NOTE: This role specification is not intended to be all-inclusive. Employees may be required to fulfill duties not mentioned herein, as required, to meet the ongoing needs of the organisation.
This advertiser has chosen not to accept applicants from your region.
8
In field support consultant (gauteng – pretoria/johannesburg)
Centurion, Gauteng
AllSpes
Posted today
Job Viewed
Job Description
Job Title: In Field Support Consultant (Gauteng – Pretoria/Johannesburg) Position Overview: To provide world class in-practice support to all our Veri Claim and Bureau practices within a Geographic area (Gauteng – Pretoria/Johannesburg). Ensure ultimate customer satisfaction for both internal and external clients. Experience: At least 1-year Veri Claim experience. Previous experience working in a customer-facing department would be an advantage. Prerequisites: Based in Gauteng – Pretoria (Area will be discussed in interview). Reliable motor vehicle. Valid driver’s license. Essential Job Functions: Provide in-practice Veri Claim support to all Veri Claim and VBS practices within a specified geographic area. Provide support to new Veri Claim and VBS practices on their first day of using Veri Claim. Analyse the practices to determine needs that we would be able to assist with. Assist with Financial Assessment discussions. Demonstration of system upgrades and enhancements to all allocated Veri Claim and VBS practices. Escalating of functional requests, or user issues to the Support Centre via ticketing system, where needed. Effective handling of any client complaints regarding the Veri Claim system. Completing of all sign-up documentation (License Agreements, Practice registration documents, Banking registration documentation) accurately and timeously. Ensure that new practices have been booked for training. Providing all relevant parties with weekly appointment schedule/calendar (as per objectives). Provide feedback on TMS after each visit daily. Send email to all parties with list of practices seen (as per objectives). Visiting of allocated practices at the required coverage and frequency as per the customer classifications. Assisting with system upgrade testing as required. Assist the Sales Consultant with Veri Claim demonstrations as needed. Maintaining a current working knowledge of all healthcare related issues and regulations. Maintaining a up to date level of expertise on Veri Claim and all latest enhancements. Skills and Functional Requirements: Excellent understanding and working knowledge of all functionalities on Veri Claim. Effective training and facilitation techniques. Effective presentation skills. Effective practice management skills. Tenacious and accurate, with a confident, positive, and enthusiastic approach to work. Ability to demonstrate flexibility, and adaptability in a constantly changing environment Customer focused & ability to build customer relations. Effective management of stress. Ability to take initiative. Conflict management. Ability to manage multiple tasks simultaneously. Excellent time management and organisational skills. Deadline focused. Excellent problem-solving skills. Analytical thinker. Competent in Microsoft, Word, Excel, and Power Point. Excellent command of spoken and written English. Expert Knowledge of the Private Medical Aid industry. NOTE: This role specification is not intended to be all-inclusive. Employees may be required to fulfill duties not mentioned herein, as required, to meet the ongoing needs of the organisation.
This advertiser has chosen not to accept applicants from your region.
9