1 On Call Specialist jobs in South Africa
Call center risk specialist
Durban, KwaZulu Natal
Business Capital Group
Posted today
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Job Description
About this role :The Risk Specialist will execute, monitor and analyze predefined campaign strategies aligned to thenew vertical strategy. They will formulate and implement the Agency operational strategy to achievethe overall TCR strategy, meet and exceed stipulated financial targets for the allocated portfolio. Theywill meet and exceed client expectations, IPMs in line with agreed SLA’s and have to ensureindividual attainment of minimum (defined) risk performance contribution to required vertical and/orAgency portfolio/s. Key Responsibilities: • Create and measure stipulated strategy / campaign performance thresholds in so far asstrategy calibration and force ranking of risk (propensity to pay or roll).• Meet and exceed primary strategy/campaign key performance metrics across abalanced scorecard encompassing people, process and stakeholder metrics.• Manage the implementation of key risk strategy directives to support Agency andPrincipal operational and strategic intent.• Accountable for the management of joint business objectives in tandem withOperations, Dialer, Work Force Management, Information Technology across agreed,defined service levels.• Accountable for the TCR Agency Credit (collections & recovery) policy framework.• Ensure daily management of the strategy/campaign platform, through the effectiveprioritization of strategy/campaigns supported by an appropriate/tilted treatmentframework.• Ensure a quality process that facilitates best in class Next Generation campaigns tosupport Agency performance outcomes.• Deploy and maintain agreed strategy/campaign reporting standards to support Agencyand Principal strategic intent.• Actively drive the risk/campaign brand as Ambassador and influence to ensureoperational compliance with strategy/campaign dictates.• Monitor communication strategies to ensure outcome is achieved according to theanticipated outputs.• Make recommendations regarding the performance of the implemented strategies.• Compile information in order to present the findings of the analysis in a clear andconcise manner to various stakeholders.• Provide monthly reporting, as required, on the performance of different mandates inAgency.• SAS coding or using Excel functionality to assist in the analytical function.• Convert company data into workable management information.• Track and record strategy performance for future reference. Minimum requirements (Qualifications and Experience) • Grade 12• Relevant Tertiary qualification (advantageous)• Proficiency in MS Office and Excel• Numerically orientated 5 years’ experience in Collections and recovery.• 5 years’ experience in a Data Analysis Environment.• 3 years’ experience as a Collections Risk practitioner.• Basic statistics knowledge Behavioural Competencies (Desirable) • Must be able to understand strategy/campaign efforts against commercial considerationsapplicable to client mandates and new vertical strategy.• Propose strategy/campaign solutions across a short, medium and long-term business planningframework.• Ability and agility to meet work related deadlines.• Make calculated recommendations on the basis of adequate information and analysis.• Must be analytical.• Influential.• Have interpersonal skills.• Comfortable dealing with ambiguity.• Engagement to facilitate optimal functioning of the new ‘POD’ clusters.• TCR
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