52 On Call Specialist jobs in South Africa

Call Center Risk Specialist

Durban, KwaZulu Natal Business Capital Group

Posted 2 days ago

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Job Description

The Risk Specialist will execute, monitor and analyze predefined campaign strategies aligned to the

new vertical strategy. They will formulate and implement the Agency operational strategy to achieve

the overall TCR strategy, meet and exceed stipulated financial targets for the allocated portfolio. They

will meet and exceed client expectations, IPMs in line with agreed SLA’s and have to ensure

individual attainment of minimum (defined) risk performance contribution to required vertical and / or

  • Key Responsibilities :
  • Create and measure stipulated strategy / campaign performance thresholds in so far as

strategy calibration and force ranking of risk (propensity to pay or roll).

  • Meet and exceed primary strategy / campaign key performance metrics across a

balanced scorecard encompassing people, process and stakeholder metrics.

  • Manage the implementation of key risk strategy directives to support Agency and

Principal operational and strategic intent.

  • Accountable for the management of joint business objectives in tandem with

Operations, Dialer, Work Force Management, Information Technology across agreed,

defined service levels.

  • Accountable for the TCR Agency Credit (collections & recovery) policy framework.
  • Ensure daily management of the strategy / campaign platform, through the effective

prioritization of strategy / campaigns supported by an appropriate / tilted treatment

framework.

  • Ensure a quality process that facilitates best in class Next Generation campaigns to

support Agency performance outcomes.

  • Deploy and maintain agreed strategy / campaign reporting standards to support Agency

and Principal strategic intent.

  • Actively drive the risk / campaign brand as Ambassador and influence to ensure

operational compliance with strategy / campaign dictates.

  • Monitor communication strategies to ensure outcome is achieved according to the

anticipated outputs.

  • Make recommendations regarding the performance of the implemented strategies.
  • Compile information in order to present the findings of the analysis in a clear and

concise manner to various stakeholders.

  • Provide monthly reporting, as required, on the performance of different mandates in

Agency.

  • SAS coding or using Excel functionality to assist in the analytical function.
  • Convert company data into workable management information.
  • Track and record strategy performance for future reference.
  • Minimum requirements (Qualifications and Experience)
  • Grade 12
  • Relevant Tertiary qualification (advantageous)
  • Proficiency in MS Office and Excel
  • Numerically orientated
  • 5 years’ experience in Collections and recovery.
  • 5 years’ experience in a Data Analysis Environment.
  • 3 years’ experience as a Collections Risk practitioner.
  • Basic statistics knowledge
  • Must be able to understand strategy / campaign efforts against commercial considerations

applicable to client mandates and new vertical strategy.

  • Propose strategy / campaign solutions across a short, medium and long-term business planning

framework.

  • Ability and agility to meet work related deadlines.
  • Make calculated recommendations on the basis of adequate information and analysis.
  • Must be analytical.
  • Influential.
  • Have interpersonal skills.
  • Comfortable dealing with ambiguity.
  • Engagement to facilitate optimal functioning of the new ‘POD’ clusters.
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Call Centre Specialist (Sales, Retention & Customer Service)

Gauteng, Gauteng Real Promotions

Posted today

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Job Description

Immediate Hiring: Call Centre Specialist (Sales, Retention & Customer Service) Working Hours: Ireland Time Full-Time | Immediate Start Required We are seeking an experienced Call Centre Specialist to join our growing team in support of a UK/Ireland-based client. This role requires a motivated and skilled individual with a strong background in sales, customer retention, and customer service . Key Responsibilities: Handle inbound and outbound calls across sales, retention, and customer service functions Deliver exceptional customer experiences, with a focus on solving issues and maximizing satisfaction Meet and exceed sales targets and retention KPIs Accurately document call outcomes and maintain customer records Collaborate with cross-functional teams to improve customer engagement and retention strategies Requirements: Minimum 2 years of call centre experience in sales, retention, and customer service Fluent English (spoken and written) At least 2 years of international experience in a similar role Comfortable working Ireland business hours Tech-savvy with strong communication and problem-solving skills Able to start immediately What We Offer: A supportive, dynamic international team Opportunities for professional growth and development Competitive compensation package and uncapped commission.
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Call Centre Client Intake Specialist - EST Hours (Remote)

ISTA Solutions

Posted 21 days ago

Job Viewed

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Job Description

workfromhome

Overview

STA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector who are committed to making a difference in the lives of individuals and families affected by autism. We are seeking a friendly and proactive Call Centre Client Intake Specialist , who will work with their Intake Team during EST Hours (Remote).

In this role, you will be the first point of contact for potential clients, responsible for handling inbound inquiries and conducting outbound follow-up calls to convert leads into clients. As you grow in the role, you will take on more of the intake process independently. This position blends receptionist duties with lead engagement responsibilities, making it perfect for someone who enjoys talking to people and making meaningful connections.

PLEASE NOTE: This role requires working EST hours, Monday to Friday, in a remote setting. It also requires specific technical and environmental readiness as described below.

Responsibilities
  • Make outbound calls to follow up with potential clients and respond to inbound inquiries.
  • Qualify leads and pass them to the appropriate Intake Coordinators.
  • Assist with receptionist-type duties such as answering general inquiries and providing a welcoming first point of contact.
  • Learn and eventually manage intake processes independently.
  • Maintain accurate records and communication via Outlook and basic Office tools.
  • Provide a positive, helpful, and professional first impression to all callers.
Requirements
  • Customer Service experience required, preferably in a call centre or client-facing environment.
  • Excellent spoken English: strong comprehension, fluency, and a pleasant phone demeanour.
  • Patience, empathy, and active listening skills are a must.
  • Prior experience in the US healthcare system is a strong plus.
  • Familiarity with ABA therapy or behavioural health services is helpful but not required.
  • Ability to speak confidently off-script and maintain a patient, empathetic tone.
  • Basic computer proficiency, including MS Outlook and general Office applications.
  • Must be organized, self-motivated, and able to adapt to evolving tasks.

If you are not contacted within 14 working days, please consider your application unsuccessful.

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This advertiser has chosen not to accept applicants from your region.

Call Centre Client Intake Specialist - EST Hours (Remote)

Gauteng, Gauteng ISTA Solutions

Posted 21 days ago

Job Viewed

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Job Description

workfromhome

Overview

STA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector who are committed to making a difference in the lives of individuals and families affected by autism. We are seeking a friendly and proactive Call Centre Client Intake Specialist , who will work with their Intake Team during EST Hours (Remote).

In this role, you will be the first point of contact for potential clients, responsible for handling inbound inquiries and conducting outbound follow-up calls to convert leads into clients. As you grow in the role, you will take on more of the intake process independently. This position blends receptionist duties with lead engagement responsibilities, making it perfect for someone who enjoys talking to people and making meaningful connections.

PLEASE NOTE: This role requires working EST hours, Monday to Friday, in a remote setting. It also requires specific technical and environmental readiness as described below.

Responsibilities
  • Make outbound calls to follow up with potential clients and respond to inbound inquiries.
  • Qualify leads and pass them to the appropriate Intake Coordinators.
  • Assist with receptionist-type duties such as answering general inquiries and providing a welcoming first point of contact.
  • Learn and eventually manage intake processes independently.
  • Maintain accurate records and communication via Outlook and basic Office tools.
  • Provide a positive, helpful, and professional first impression to all callers.
Requirements
  • Customer Service experience required, preferably in a call centre or client-facing environment.
  • Excellent spoken English: strong comprehension, fluency, and a pleasant phone demeanour.
  • Patience, empathy, and active listening skills are a must.
  • Prior experience in the US healthcare system is a strong plus.
  • Familiarity with ABA therapy or behavioural health services is helpful but not required.
  • Ability to speak confidently off-script and maintain a patient, empathetic tone.
  • Basic computer proficiency, including MS Outlook and general Office applications.
  • Must be organized, self-motivated, and able to adapt to evolving tasks.

If you are not contacted within 14 working days, please consider your application unsuccessful.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Call Centre Client Intake Specialist - EST Hours (Remote)

Gauteng, Gauteng ISTA Solutions

Posted 21 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

Overview

STA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector who are committed to making a difference in the lives of individuals and families affected by autism. We are seeking a friendly and proactive Call Centre Client Intake Specialist , who will work with their Intake Team during EST Hours (Remote).

In this role, you will be the first point of contact for potential clients, responsible for handling inbound inquiries and conducting outbound follow-up calls to convert leads into clients. As you grow in the role, you will take on more of the intake process independently. This position blends receptionist duties with lead engagement responsibilities, making it perfect for someone who enjoys talking to people and making meaningful connections.

PLEASE NOTE: This role requires working EST hours, Monday to Friday, in a remote setting. It also requires specific technical and environmental readiness as described below.

Responsibilities
  • Make outbound calls to follow up with potential clients and respond to inbound inquiries.
  • Qualify leads and pass them to the appropriate Intake Coordinators.
  • Assist with receptionist-type duties such as answering general inquiries and providing a welcoming first point of contact.
  • Learn and eventually manage intake processes independently.
  • Maintain accurate records and communication via Outlook and basic Office tools.
  • Provide a positive, helpful, and professional first impression to all callers.
Requirements
  • Customer Service experience required, preferably in a call centre or client-facing environment.
  • Excellent spoken English: strong comprehension, fluency, and a pleasant phone demeanour.
  • Patience, empathy, and active listening skills are a must.
  • Prior experience in the US healthcare system is a strong plus.
  • Familiarity with ABA therapy or behavioural health services is helpful but not required.
  • Ability to speak confidently off-script and maintain a patient, empathetic tone.
  • Basic computer proficiency, including MS Outlook and general Office applications.
  • Must be organized, self-motivated, and able to adapt to evolving tasks.

If you are not contacted within 14 working days, please consider your application unsuccessful.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Call Centre Client Intake Specialist - EST Hours (Remote)

ISTA Solutions

Posted 21 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

Overview

STA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector who are committed to making a difference in the lives of individuals and families affected by autism. We are seeking a friendly and proactive Call Centre Client Intake Specialist , who will work with their Intake Team during EST Hours (Remote).

In this role, you will be the first point of contact for potential clients, responsible for handling inbound inquiries and conducting outbound follow-up calls to convert leads into clients. As you grow in the role, you will take on more of the intake process independently. This position blends receptionist duties with lead engagement responsibilities, making it perfect for someone who enjoys talking to people and making meaningful connections.

PLEASE NOTE: This role requires working EST hours, Monday to Friday, in a remote setting. It also requires specific technical and environmental readiness as described below.

Responsibilities
  • Make outbound calls to follow up with potential clients and respond to inbound inquiries.
  • Qualify leads and pass them to the appropriate Intake Coordinators.
  • Assist with receptionist-type duties such as answering general inquiries and providing a welcoming first point of contact.
  • Learn and eventually manage intake processes independently.
  • Maintain accurate records and communication via Outlook and basic Office tools.
  • Provide a positive, helpful, and professional first impression to all callers.
Requirements
  • Customer Service experience required, preferably in a call centre or client-facing environment.
  • Excellent spoken English: strong comprehension, fluency, and a pleasant phone demeanour.
  • Patience, empathy, and active listening skills are a must.
  • Prior experience in the US healthcare system is a strong plus.
  • Familiarity with ABA therapy or behavioural health services is helpful but not required.
  • Ability to speak confidently off-script and maintain a patient, empathetic tone.
  • Basic computer proficiency, including MS Outlook and general Office applications.
  • Must be organized, self-motivated, and able to adapt to evolving tasks.

If you are not contacted within 14 working days, please consider your application unsuccessful.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Call Centre Client Intake Specialist - EST Hours (Remote)

Eastern Cape, Eastern Cape ISTA Solutions

Posted 21 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

Overview

STA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector who are committed to making a difference in the lives of individuals and families affected by autism. We are seeking a friendly and proactive Call Centre Client Intake Specialist , who will work with their Intake Team during EST Hours (Remote).

In this role, you will be the first point of contact for potential clients, responsible for handling inbound inquiries and conducting outbound follow-up calls to convert leads into clients. As you grow in the role, you will take on more of the intake process independently. This position blends receptionist duties with lead engagement responsibilities, making it perfect for someone who enjoys talking to people and making meaningful connections.

PLEASE NOTE: This role requires working EST hours, Monday to Friday, in a remote setting. It also requires specific technical and environmental readiness as described below.

Responsibilities
  • Make outbound calls to follow up with potential clients and respond to inbound inquiries.
  • Qualify leads and pass them to the appropriate Intake Coordinators.
  • Assist with receptionist-type duties such as answering general inquiries and providing a welcoming first point of contact.
  • Learn and eventually manage intake processes independently.
  • Maintain accurate records and communication via Outlook and basic Office tools.
  • Provide a positive, helpful, and professional first impression to all callers.
Requirements
  • Customer Service experience required, preferably in a call centre or client-facing environment.
  • Excellent spoken English: strong comprehension, fluency, and a pleasant phone demeanour.
  • Patience, empathy, and active listening skills are a must.
  • Prior experience in the US healthcare system is a strong plus.
  • Familiarity with ABA therapy or behavioural health services is helpful but not required.
  • Ability to speak confidently off-script and maintain a patient, empathetic tone.
  • Basic computer proficiency, including MS Outlook and general Office applications.
  • Must be organized, self-motivated, and able to adapt to evolving tasks.

If you are not contacted within 14 working days, please consider your application unsuccessful.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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Call Centre Client Intake Specialist - EST Hours (Remote)

Mpumalanga, Mpumalanga ISTA Solutions

Posted 21 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

Overview

STA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector who are committed to making a difference in the lives of individuals and families affected by autism. We are seeking a friendly and proactive Call Centre Client Intake Specialist , who will work with their Intake Team during EST Hours (Remote).

In this role, you will be the first point of contact for potential clients, responsible for handling inbound inquiries and conducting outbound follow-up calls to convert leads into clients. As you grow in the role, you will take on more of the intake process independently. This position blends receptionist duties with lead engagement responsibilities, making it perfect for someone who enjoys talking to people and making meaningful connections.

PLEASE NOTE: This role requires working EST hours, Monday to Friday, in a remote setting. It also requires specific technical and environmental readiness as described below.

Responsibilities
  • Make outbound calls to follow up with potential clients and respond to inbound inquiries.
  • Qualify leads and pass them to the appropriate Intake Coordinators.
  • Assist with receptionist-type duties such as answering general inquiries and providing a welcoming first point of contact.
  • Learn and eventually manage intake processes independently.
  • Maintain accurate records and communication via Outlook and basic Office tools.
  • Provide a positive, helpful, and professional first impression to all callers.
Requirements
  • Customer Service experience required, preferably in a call centre or client-facing environment.
  • Excellent spoken English: strong comprehension, fluency, and a pleasant phone demeanour.
  • Patience, empathy, and active listening skills are a must.
  • Prior experience in the US healthcare system is a strong plus.
  • Familiarity with ABA therapy or behavioural health services is helpful but not required.
  • Ability to speak confidently off-script and maintain a patient, empathetic tone.
  • Basic computer proficiency, including MS Outlook and general Office applications.
  • Must be organized, self-motivated, and able to adapt to evolving tasks.

If you are not contacted within 14 working days, please consider your application unsuccessful.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Call Centre Client Intake Specialist - EST Hours (Remote)

Eastern Cape, Eastern Cape ISTA Solutions

Posted 21 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

Overview

STA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector who are committed to making a difference in the lives of individuals and families affected by autism. We are seeking a friendly and proactive Call Centre Client Intake Specialist , who will work with their Intake Team during EST Hours (Remote).

In this role, you will be the first point of contact for potential clients, responsible for handling inbound inquiries and conducting outbound follow-up calls to convert leads into clients. As you grow in the role, you will take on more of the intake process independently. This position blends receptionist duties with lead engagement responsibilities, making it perfect for someone who enjoys talking to people and making meaningful connections.

PLEASE NOTE: This role requires working EST hours, Monday to Friday, in a remote setting. It also requires specific technical and environmental readiness as described below.

Responsibilities
  • Make outbound calls to follow up with potential clients and respond to inbound inquiries.
  • Qualify leads and pass them to the appropriate Intake Coordinators.
  • Assist with receptionist-type duties such as answering general inquiries and providing a welcoming first point of contact.
  • Learn and eventually manage intake processes independently.
  • Maintain accurate records and communication via Outlook and basic Office tools.
  • Provide a positive, helpful, and professional first impression to all callers.
Requirements
  • Customer Service experience required, preferably in a call centre or client-facing environment.
  • Excellent spoken English: strong comprehension, fluency, and a pleasant phone demeanour.
  • Patience, empathy, and active listening skills are a must.
  • Prior experience in the US healthcare system is a strong plus.
  • Familiarity with ABA therapy or behavioural health services is helpful but not required.
  • Ability to speak confidently off-script and maintain a patient, empathetic tone.
  • Basic computer proficiency, including MS Outlook and general Office applications.
  • Must be organized, self-motivated, and able to adapt to evolving tasks.

If you are not contacted within 14 working days, please consider your application unsuccessful.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Call Centre Client Intake Specialist - EST Hours (Remote)

Gauteng, Gauteng ISTA Solutions

Posted 21 days ago

Job Viewed

Tap Again To Close

Job Description

workfromhome

Overview

STA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector who are committed to making a difference in the lives of individuals and families affected by autism. We are seeking a friendly and proactive Call Centre Client Intake Specialist , who will work with their Intake Team during EST Hours (Remote).

In this role, you will be the first point of contact for potential clients, responsible for handling inbound inquiries and conducting outbound follow-up calls to convert leads into clients. As you grow in the role, you will take on more of the intake process independently. This position blends receptionist duties with lead engagement responsibilities, making it perfect for someone who enjoys talking to people and making meaningful connections.

PLEASE NOTE: This role requires working EST hours, Monday to Friday, in a remote setting. It also requires specific technical and environmental readiness as described below.

Responsibilities
  • Make outbound calls to follow up with potential clients and respond to inbound inquiries.
  • Qualify leads and pass them to the appropriate Intake Coordinators.
  • Assist with receptionist-type duties such as answering general inquiries and providing a welcoming first point of contact.
  • Learn and eventually manage intake processes independently.
  • Maintain accurate records and communication via Outlook and basic Office tools.
  • Provide a positive, helpful, and professional first impression to all callers.
Requirements
  • Customer Service experience required, preferably in a call centre or client-facing environment.
  • Excellent spoken English: strong comprehension, fluency, and a pleasant phone demeanour.
  • Patience, empathy, and active listening skills are a must.
  • Prior experience in the US healthcare system is a strong plus.
  • Familiarity with ABA therapy or behavioural health services is helpful but not required.
  • Ability to speak confidently off-script and maintain a patient, empathetic tone.
  • Basic computer proficiency, including MS Outlook and general Office applications.
  • Must be organized, self-motivated, and able to adapt to evolving tasks.

If you are not contacted within 14 working days, please consider your application unsuccessful.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
 

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