524 On Call Nurse jobs in South Africa
Call Centre Nurse Consultant
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Call Centre Nurse Consultant
Unity Health is a well-established primary healthcare provider in the South African market. Our mission is to offer primary healthcare insurance solutions to the vast majority of South Africans who are unable to afford medical scheme coverage. We have an opening for a Call Centre Nurse Consultant to join our Clinical team, who will be the liaison between Unity Health, providers, and members.
Qualifications:
- Matric
- Enrolled Nurse / Enrolled Nursing Auxiliary
- Valid membership of SANC
- FAIS compliant or significant progress toward (advantageous)
Skills and Experience:
- At least 2-3 years' experience in a similar role
- Excellent clinical and risk management knowledge
- MIP Application System experiences an advantage
- Sound understanding of the South African Health Industry, benefits, etc.
- ICD codes, modifiers and RPL tariff knowledge and understanding
- Ability to liaise with external parties – clinicians and members
- Ability to work within an established team
- Excellent oral and written communication skills
- Customer-centric attitude
- Excellent analytical skills and pays attention to detail
- Computer literate - MS Office suite, i.e., Word, Excel, PowerPoint, Outlook
- Ability to lead a team with minimal supervision
- Pays attention to detail
- Knowledge of the Protection of Personal Information Act (POPIA) and the ability to apply this in customer services.
Scope of Responsibility:
- Delivering a cost-effective Managed Healthcare service
- Effective Customer Service delivery
- Deliver an effective call centre service to achieve member satisfaction
- Responsible for incoming calls from Network GP rooms and members
- Clinically assess members and triage accordingly
- Where triage allows it, pre-authorise for a physical GP consultation
- If triage does not allow a physical GP consultation, refer the member to the correct sub-category, for example, Intercare, Pharmacy Nurse Clinic, and Reality Wellness
- Manage clinical risk by promoting sound principles and strategies to decrease GP claims overutilisation
- Perform clinical audits on authorised GP claims and ensure the ICD-10 code(s) match the symptoms provided
- Classify and prioritise risks based on the frequency of member visits to a provider
- Ensure efficient Customer Service and compliance with agreed SLAs
- Manage and maintain data integrity and update accordingly where necessary
- Ensure all enquiries are resolved according to the business standard business rules, while costing factors are maintained
- Ensure that all calls and cases are fully and clearly recorded on the MIP system accordingly
- Escalate any concerns or matters that will result in unsatisfied customer service
- Any other duties as assigned by your manager from time to time.
Reporting to:
Nurse
Call Centre
Supervisor
Changes:
The company reserves the right to change this job description at its sole discretion from time to time.
Patient Care Specialist
Posted today
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About Janie:
Janie is a back office workflow provider that offers medical billing, insurance coordination, and scheduling services to medical groups and practices across the United States. We serve a wide range of medical specialties.
We are seeking talented individuals who are passionate about patient care and making a meaningful impact on people's lives. Our mission is to recruit and train exceptional individuals worldwide to support US medical patients.
About the Position:
This is your opportunity to transition into the healthcare freelancing world Collaborate with onsite medical staff to manage patient scheduling, confirm appointments, and liaise with insurance providers, all while ensuring an excellent patient experience. We offer competitive pay, RAISES, PTO, incentives, health allowances, and more. Don't miss out on this chance to make a difference in healthcare
Primary Responsibilities:
- Answer phone calls and address patient inquiries
- Schedule and confirm appointments
- Pre-screen calls (triage) and direct patients accordingly
- Work with insurance and medical records
- Assist with various administrative tasks as needed
Requirements:
- Fluent in English
- Great personality
- Customer service mindset
- Experience in Healthcare (US)
Patient Care Technician - PCT
Posted 18 days ago
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Patient care technician - pct
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Patient Care Representative (Steamboat Springs - PRN)
Posted 24 days ago
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Northwest Colorado Health is seeking a PRN (as needed) Patient Care Representative with the passion and skills to deliver high quality care. We have been providing primary healthcare to residents since 2008. Today, you will join a healthcare organization and a staff of 11 providers at four locations, delivering primary medical, dental and behavioral health care to more than 5,500 patients. You will be welcomed into our caring environment to serve the community in which we live.
We have high expectations for you as a Patient Care Representative. We need you to:
- Be responsible for many aspects of preparing, scheduling, and fee collection of patients and clients in the clinic setting.
- Be responsible for scheduling and collecting financial data and fee collection for clients and patients accessing services at the clinic.
- Provide high quality customer service to visitors, peers, clients, and patients in person, through electronic communication, and on the telephone.
- Perform general office duties as assigned.
You should also have high expectations for Northwest Colorado Health as an employer. Our Patient Care Representative’s help meet patients’ needs and ensure they have a positive patient experience. Every day you will leave Northwest Colorado Health knowing that you have made a positive difference.
We offer a salary that meets market values for the Colorado area and is based on experience. The salary range for this position covering Routt County is $16.55-$26.47. Eligible for our 403(b) Retirement Plan. Open until filled. EOE. View a full job description .
1 in 3 people in the Yampa Valley utilize our services.We serve all people, regardless of ability to pay.
Our impact this year has changed our community!Patients at our Community Health Centers
#J-18808-LjbffrPatient care representative (steamboat springs - prn)
Posted today
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Nurse Consultant Call Centre (3 Months Temp)
Posted 4 days ago
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Overview
Are you a Nurse with a valid SANC registration?
Our client in healthcare insurance is looking for a dedicated and skilled healthcare professional for immediate employment. This is a 3-month temp position.
We are looking for someone with:
2-3 years of proven experience in a similar healthcare managed care role. Strong clinical and risk management knowledge, with the ability to apply this effectively. A solid understanding of the South African Health Industry, including benefits, regulations, and the current healthcare environment. Familiarity with ICD codes, modifiers, and RPL tariff structures. Excellent communication and interpersonal skills, with a strong customer-focused approach. The ability to liaise effectively with clinicians and members in a professional and empathetic manner.
Responsibilities- Providing cost-effective Managed Healthcare services while ensuring quality patient care.
- Delivering high-quality call centre assistance to enhance member satisfaction and resolve queries efficiently.
- Conducting clinical assessments and triaging members to ensure they are directed to the most appropriate level of care.
- Pre-authorising physical General Practitioner (GP) consultations based on thorough clinical evaluations.
- Referring members to relevant healthcare providers within our network, including Intercare, Pharmacy Nurse Clinics, and Reality Wellness.
- Promoting and implementing sound clinical risk management strategies to optimise patient outcomes and minimise potential risks.
- Conducting audits on GP claims to ensure accuracy and adherence to ICD-10 coding standards.
- Maintaining strict compliance with Service Level Agreements (SLAs) and consistently upholding efficient customer service standards.
- Matric Certificate
- Registered as an Enrolled Nurse or Enrolled Nursing Auxiliary with the South African Nursing Council (SANC)
- Valid and active membership with SANC
- Skillset Required: SANC
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Registered Nurse
Posted today
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SCOPE:
- Admission of the patient into the acute or chronic treatment centre, recording and recapping of medical and surgical history
- Obtain patient information and inform billing department according to unit protocol
- Updating this information as the need arises according to unit protocol
- Obtain a Dialysis Prescription from the treating Nephrologist or Physician
- Ensure that the dialysis machine has been disinfected before use
- Lining and priming of machines with correct consumables
- Weighing the patient and calculating the dry weight and fluid removal
- Monitoring and recording of baseline vital signs
- Carry out all procedures strictly in accordance with NephroCare Standard Good Dialysis Care (ZA-CI-09-03) and NephroCare Standard Hygiene and Infection Control (ZA-CI-09-04) and NephroCare Standard Water Concentrate and Dialysis Fluid for Haemodialysis and Related Therapies (ZA-CI-10-03)
- Record and Report all patient data accurately using the Database Euclid and TDMS
- Administration of prescribed medication as per doctor’s orders
- Disinfect the machines as per protocol
- Education of patient on renal disease aetiology and treatment modes, blood results, support services and dietary restrictions
- Update all patient files frequently and document all incidents to ensure medico legal requirements are met
- Stock ordering and control as delegated by the unit manager
- Environmental safety and Infection control must be adhered
- Comply with Immunization policy
- Comply with all FMC SOP’s
- Any other duties assigned from time to time by the Clinic Head Nurse within the Scope of Practice of the Registered Nurse
Required training and education:
- University degree or equivalent diploma Registered General Nurse diploma at SANC
Required personal competencies:
- Respecting the integrity of the patient-physician relationship
- Collaborating with care teams
- Treating all patients with dignity and respect
- Acting ethically, fairly, courteously, competently, and proactively
- Treating patient safety as a priority
- Complying with the law and our policy regarding adverse event reporting and product complaints
Functional knowledge:
- Knowledge of renal anatomy and physiology
- Aetiology and Pathophysiology of the renal disease and treatment modalities
- Clinical skills must include: Aseptic techniques, Infection control standards, Venepuncture, Vital sign monitoring, Cardio Pulmonary Resuscitation
- Accurate, precise recording keeping, data capturing and monthly qualitative dialysis assessments, disinfection and maintenance record keeping
- Maintain a safe and comfortable environment
- Keep the equipment, duty room and trolleys clean and stocked
- Check daily the resuscitation trolley to ensure that it is in optimal working condition
- Administer blood products as per doctors’ orders, following protocol and record vital signs and report any adverse reaction
Registered nurse
Posted 1 day ago
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Our client is seeking a Trained Psychiatric Enrolled Nurses for a professional, private facility based in Berea, Kwa-Zulu Natal. Must have psychiatric experience. Seeking the best team players to be part of this organisation.
Duties include the following, but not limited to
- Effective patient care with a sound knowledge of psychiatric conditions, treatment, medication and preventing risks.
- Accurate recording of all nursing related documentation daily.
- Daily nursing tasks, including but not limited to, monitoring clients at mealtimes, monitoring clients with eating disorders, monitoring clients with suicidal and self-harm potential.
- You will be expected to handle all admissions efficiently and professionally, ensuring new clients are made welcome, safe, and settled in with no delays.
- Undertake any other duties as delegated by the Nursing Manager
Requirements:
- A relevant nursing qualification (Diploma in General Nursing/B Cur Degree)
- Registration with SANC
- Minimum of at least 5 Years of Psych experience
- Excellent English communication skills
- Passionate about Psych healthcare
- Effective patient care with a sound knowledge of psychiatric conditions, treatment, medication and preventing risks.
Salary: Market related, depending on experience.
Please send your CV to
If you don’t hear from us within 3 weeks of your application, please consider your application unsuccessful.
#J-18808-LjbffrRegistered Nurse
Posted 2 days ago
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Please note that this position is based in The Middle East, relocation, accommodation and additional benefits apply.
We are seeking experienced and highly skilled Registered Nurses to join our dynamic healthcare team in the Middle East. As a Registered Nurse, you will be responsible for providing compassionate and comprehensive patient care, adhering to the highest standards of nursing practice. The successful candidate will possess a solid educational background, significant clinical experience, and a commitment to excellence in healthcare delivery .
Responsibilities :
- Provide direct patient care, including assessment, planning, implementation, and evaluation of nursing interventions.
- Collaborate with interdisciplinary healthcare teams to ensure holistic patient care and treatment plans.
- Administer medications and treatments according to physician orders and established protocols.
- Monitor patient vital signs and condition, reporting any changes or concerns to the appropriate medical personnel.
- Educate patients and their families about disease management, treatment options, and preventive care measures.
- Maintain accurate and up-to-date patient records and documentation.
- Adhere to hospital policies, procedures, and safety regulations at all times.
- Conducts an individualized patient assessment, prioritizing the data collection based on the patient's immediate condition or needs within timeframe specified by client facility's policies, procedures, or protocols and in accordance with standards of professional nursing practice.
- Performs appropriate treatments as ordered by the physician in a timely and accurate manner.
- Collaborates and communicates effectively with other health team members in an effort to maintain patient's ongoing plan of care.
- Provides ongoing education to patient and family and customized to patient / families ability to learn and retain.
- Documents patient's assessment findings, physical / psychosocial responses to nursing intervention and progress towards problem resolution.
- Initiates and participated in emergency resuscitative measures according to protocol.
- Maintains current competency in medical surgical nursing.
- Assists doctors in medical and surgical diagnostic procedures by preparing patients and getting ready with required items.
- Integrates ethical provisions in all areas of practice, and report illegal, incompetent or impaired practices.
- Maintains confidentiality in matters related to patient, family and facility staff.
- Observes Standard Precautions as per CDC, OSHA and Kuwait MOH guidelines.
- Understands role / responsibilities in Emergency Action Plans and responds appropriately.
- Others as defined in detailed job description.
Minimum Requirements :
Education & Training :
- Holds either a Bachelor of Science in Nursing (BSN) degree or Registered Nurse / Midwife Diploma.
- Holds a valid practice license in their home country.
- Basic computer skills, including proficiency in electronic medical records systems.
Experience :
- Minimum of 3 years' experience in the same field, preferably in a hospital setting.
- Maintains required hospital certifications, such as Basic Life Support (BLS), Pediatric Advanced Life Support (PALS), Neonatal Advanced Life Support (NALS), etc.
Skills & Qualifications :
- Strong clinical knowledge and critical thinking skills.
- Excellent communication and interpersonal abilities.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Adaptability and flexibility to accommodate evolving patient needs and healthcare protocols.
- Commitment to providing high-quality, patient-centered care.
Benefits :
- Competitive salary commensurate with experience and qualifications.
- Comprehensive benefits package, including health insurance, housing allowance, transportation allowance, 30 days leave, annual return flights to home country, etc
- Opportunities for professional development and career advancement within a reputable healthcare organization.
- Relocation assistance and housing accommodations provided for eligible candidates.
Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information.
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