167 On Call jobs in South Africa

PURPPOSE OF JOB:

To generate qualified leads and schedule discovery meetings for the sales team through outbound prospecting efforts across multiple industries including security, logistics, HR, and fleet manufacturing. The BDR role is essential to pipeline development and the strategic growth of client accounts.

MINIMUM REQUIREMENTS / QUALIFICATIONS AND/OR EXPERIENCE

1. Matric

2. Time management & multitasking

3. Familiarity with cold outreach

4. Fluent English communication

5. Industry exposure: Security, Logistics, HR, or Fleet(Preferably)

Knowledge :

1. Sales pipeline and prospecting

2. Lead qualification (BANT, CHAMP)

3. CRM usage and pipeline metrics

4. Industry-specific terminology

Skills :

1. Rapport building

2. Objection handling

3. Active listening

4. Script delivery and adaptation

Attitude / Behavioural Requirements (Compulsory ) :

• Goal-focused
• Resilient
• Coachable
• Self-motivated
• Detail-oriented

The Call Centre Manager is responsible for the full establishment and management of OUTA's outbound call center, with a sharp focus on building a high-performance team that drives new supporter acquisition. This includes strategic planning, recruitment, training, development of commission structures, procurement and management of lead lists, and optimisation of conversion rates. The role requires a deep understanding of outbound call center operations and acquisition strategy that is gained through direct, high-level experience.

While some oversight of inbound supporter relations is required, the core responsibility lies in scaling outbound operations to increase OUTA’s financial sustainability through new recurring donations.

OUTPUT 1: Outbound Call Centre Establishment & Operations

• Design and implement OUTA's outbound call center model from the ground up.
• Recruit, onboard and train outbound agents using tested strategies specific to acquisition environments.
• Develop and maintain scripts, calling procedures and reporting systems informed by advanced understanding of behavioral donor psychology and sales conversion tactics.
• Set performance targets and ensure alignment with supporter acquisition goals.
• Monitor agent performance and drive continuous improvement of call outcomes through data-informed decision-making.

OUTPUT 2: Commission Structure Development & Management

• Develop structured, tiered commission models for outbound agents based on acquisition performance.
• Ensure alignment with OUTA’s financial and strategic goals while incentivizing productivity.
• Manage monthly commission tracking and payouts, ensuring accuracy, transparency, and agent trust.
• Continuously assess and optimize commission models to maintain motivation and cost-efficiency.

OUTPUT 3: Lead List Management & Reporting

• Oversee procurement and analysis of commercial and NGO-specific lead databases.
• Apply segmentation logic to enhance targeting effectiveness.

• Ensure compliance with POPIA and data protection standards.
• Generate insights from lead quality and conversion trends to inform outbound strategy.
• Develop daily and monthly performance dashboards using data analytics tools to drive management decisions.

OUTPUT 4: Supporter Enquiries & Retention Management

• Ensure supporter enquiries are addressed timeously by the inbound team and integrated into broader supporter engagement feedback loops.
• Regularly monitor and manage OUTA’s supporter age analysis to identify lapsed or at-risk donors.
• Implement and oversee systems to chase up on failed debit orders and ensure their resolution.
• Develop reminder and engagement systems for annual supporters approaching renewal.
• Work with inbound team to renew expired credit cards and update payment details efficiently.
• Manage the database of cancelled supporters, analyse trends, and implement targeted interventions to recover support where possible.
• Personally manage relationships with high-value or at-risk donors requiring experienced engagement.

OUTPUT 4: Inbound Team Oversight & Development

• Provide experienced oversight to the inbound team, ensuring operational alignment and donor-centricity.
• Develop complex workflow systems and refine processes to professionalise inbound operations.
• Mentor staff using leadership principles derived from senior call center experience.

Qualifications and Experience:
• Diploma or certification in Customer Service, Call Centre Management, Communications, or related field or suitable experience in a similar role.
• Minimum 5 years' hands-on experience managing outbound call center operations, including staff development, strategic planning, and acquisition delivery.
• Minimum 3–5 years’ proven experience in donor acquisition, retention and supporter engagement within a non-profit or fundraising-driven environment is essential. Preference will be given to candidates with NGO-specific outbound acquisition experience.
• Demonstrated success in establishing new call center systems and teams within a non-profit or fundraising environment.
• Experience must be current (within the last 5 years) and reflect work in donor acquisition or supporter growth functions.

• Demonstrated application of POPIA and data ethics in donor acquisition and fundraising campaigns, with a clear understanding of consent, opt-in requirements, and compliance risk management.
• Proven experience in developing and managing incentive/commission structures for outbound sales or donor acquisition teams.
• Demonstrated experience in direct daily management of at least 10 call center agents, including performance-based coaching, commission/incentive alignment, and continuous improvement feedback loops.

Knowledge:
• Understanding of donor engagement, relationship management, and fundraising in a non-profit environment.
• Knowledge of call center operations, supporter care protocols, and lead generation strategies.
• Familiarity with South Africa’s data protection laws (POPIA) and ethical donor acquisition practices.
• Hands-on experience using donor CRM systems (e.g. Odoo, Salesforce or similar), predictive dialers and lead management platforms is required.
• Knowledge of strategic donor acquisition funnels and supporter journey mapping.
• Strong grasp of South Africa’s civil society environment and fundraising ethics.

To provide a robust and efficient administration service to the healthcare teams, ensuring that all workers have the right to work in the UK, are registered with a DBS check, and have certificates or relevant proof of qualifications required to perform available roles. You will work within the parameters of the Search processes to ensure that your team’s targets and objectives are achieved.

A fantastic opportunity has arisen for an Administrator to join a team of professionals based in the UK. You will be responsible for providing support to the recruitment team in administering compliance policies and procedures accurately and efficiently. The company has been established since 2008 and has gone from strength to strength, providing solutions for public and private clients across the UK.

1. Answering incoming calls and emails
2. Booking confirmations with clients
3. Handling immigration documents
4. Holding face-to-face interviews as required
5. Carrying out DBS checks and verifying ID checks in a timely manner
6. Managing and maintaining an internal database and external portals
7. Ensuring documents are up to date and uploaded onto the system
8. Working from reports to ensure renewals are completed on time without lapsing
9. Providing support on internal and external audits
10. General administrative duties

1. Excellent communication skills both written and verbally
2. Extensive knowledge of Microsoft Office programs including Excel
3. Strong communication and time management skills
4. The ability to prioritize workloads and work towards strict deadlines
5. A keen eye for attention to detail
6. Experience of working in a fast-paced administrative environment

Communication, Compliance, Customer Service, Recruiting, Resilience, Structural Detailing, Time Management, Business Process Outsourcing (BPO), Medical, Recruitment

We are looking for an experienced Call Centre Branch Manager to lead and manage the effective operations of a branch, ensuring the implementation of divisional strategies, cost-effective solutions, and meeting set goals (revenue and expense targets). The role involves managing performance, compliance, quality, and people development through innovative solutions and action plans.

Minimum Requirements :

• Grade 12 / Matric
• Bachelor’s Degree in Business or related field
• 5-10 years of management experience
• 10-12 years in collections or financial services
• Strong leadership and commercial awareness in unsecured collections and recovery
• Proficient in Microsoft Office and good communication skills

Key Responsibilities :

This role offers a leadership opportunity to drive success through effective team management, performance monitoring, and achieving operational goals.

Now Hiring!

We’re looking for motivated and goal-driven individuals to join our fast-paced, energetic call centre team. If you’re confident, speak well, and thrive in a target-based environment – this is for you!

Minimum Requirements:
• Grade 11 or higher
• Previous call centre experience is essential
• Strong communication skills (clear, professional, and confident)
• Must be punctual, reliable, and well-presented
• Able to work under pressure and meet daily targets
• Fluent in English (additional languages are a bonus)

Ideal Candidates Should:
• Be sales-focused and results-driven
• Have a great attitude and work ethic
• Be able to handle rejection and keep a positive attitude
• Be comfortable working in a structured, team-based environment
• Take initiative and be coachable
• Be willing to learn and grow within the company

What We Offer:
• Basic salary + performance-based incentives and commission
• Ongoing training and support
• Opportunities for growth and promotions
• A vibrant, friendly work environment

Location: Cape Town
Working hours: Monday to Friday

We are looking for a dedicated Call Centre Operator to handle inbound and outbound calls. This role focuses on booking appointments for our specialists, working with interested leads, and ensuring excellent customer interactions. The position offers an opportunity to earn incentives based on target achievement.

• Remote: Monday to Friday, 9 AM to 5 PM PST (5 PM to 3 AM SAST)

• Handle inbound and outbound calls professionally
• Book appointments for specialists with leads who have expressed interest in our services
• Follow up with clients to confirm appointments and provide necessary information
• Maintain a positive customer experience through effective communication
• Achieve targets and earn performance-based incentives

• Excellent verbal communication and phone etiquette
• Experience in handling inbound and outbound calls
• Ability to work with client lists and manage booking processes
• Goal-oriented and motivated to meet and exceed targets

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

Requirements:

• Matric certificate
• Minimum 6 - 12 months outbound sales experience
• Medical GAP and Motor warranty experience is an advantage
• Good communication skills

Benefits:

Guaranteed earnings of R4000 or higher depending on experience + uncapped commission

We are looking for people who are serious about making money. If you meet the above requirements, we would love to have you join our team.

Here’s a rewritten version tailored for a call center agent role:

Position: Inbound Call Center Sales Representative

Role Overview

As the first point of contact for inbound calls, you will engage with customers, assess their needs, provide key information, and drive sales opportunities. Your role is crucial in delivering exceptional service, qualifying leads, and supporting business growth.

Key Responsibilities

1. Customer Interaction: Handle inbound calls efficiently, providing prompt and professional assistance.
2. Sales Qualification: Assess caller needs using qualification criteria such as budget, authority, need, and timeline (BANT).
3. Product Knowledge: Educate customers on services, answer inquiries, and address concerns effectively.
4. Appointment Scheduling: Set up follow-up calls or meetings for the sales team with high-potential leads.
5. CRM Management: Accurately update and maintain customer records in the CRM system.
6. Performance Metrics: Consistently meet or exceed sales quotas and call center targets.
7. Collaboration: Work closely with the sales team to ensure smooth lead handoff.
8. Market Insights: Provide feedback on customer inquiries, emerging trends, and potential service improvements.
9. Call Handling Efficiency: Utilize call center best practices to maximize productivity and customer satisfaction.
10. Time Management: Manage high call volumes while maintaining service quality.
11. Adaptability: Adjust to changing priorities, new products, and evolving customer needs.

1. 2+ years of experience in a call center, inbound sales, or customer service role.
2. Proven ability to meet or exceed sales and call performance targets.
3. Strong verbal and written communication skills.
4. Excellent phone presence with the ability to build rapport quickly.
5. Proficiency in CRM systems and call center technology.
6. Ability to multitask and stay organized in a fast-paced environment.
7. Quick learner with a flexible approach to new information and tools.
8. Schedule Flexibility: Must be available to work within PST to EST time zones.
9. Call Center Expertise: Understanding of call metrics, scripts, and handling high call volumes.

1. 2+ years of experience in a high-volume call center environment.
2. Familiarity with sales automation tools and call center software.

• Matric certificate
• Minimum 6 - 12 months outbound sales experience
• Medical GAP and Motor warranty experience is an advantage
• Good communication skills

Guaranteed earnings of R4000 or higher depending on experience + uncapped commission

We are looking for people who are serious about making money. If you meet the above requirements, we would love to have you join our team.