948 On Call jobs in South Africa

PURPPOSE OF JOB:

To generate qualified leads and schedule discovery meetings for the sales team through outbound prospecting efforts across multiple industries including security, logistics, HR, and fleet manufacturing. The BDR role is essential to pipeline development and the strategic growth of client accounts.

MINIMUM REQUIREMENTS / QUALIFICATIONS AND/OR EXPERIENCE

1. Matric

2. Time management & multitasking

3. Familiarity with cold outreach

4. Fluent English communication

5. Industry exposure: Security, Logistics, HR, or Fleet(Preferably)

Knowledge :

1. Sales pipeline and prospecting

2. Lead qualification (BANT, CHAMP)

3. CRM usage and pipeline metrics

4. Industry-specific terminology

Skills :

1. Rapport building

2. Objection handling

3. Active listening

4. Script delivery and adaptation

Attitude / Behavioural Requirements (Compulsory ) :

• Goal-focused
• Resilient
• Coachable
• Self-motivated
• Detail-oriented

Call Agent

Location: Nedbank Park Square

Closing Date

26 September 2025

Job Family

Call Centre: Sales and Service.

Leadership Pipeline

Manage Self: Technical

FAIS Affected

Job Purpose

To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.

Job Responsibilities

• Adhere to the daily schedule to ensure that targets are met by following the work plan.
• Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
• Escalate all unresolved queries to management by logging the case on the system.
• Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
• Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Understand the nature of the client's query by reiterating the key points raised by the client.
• Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

Minimum Experience Level

2 years or more contact centre experience.

Must have cellphone service provider experience.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Certifications

RE 5, FAIS Certification, Banking Certificate.

Preferred Qualification

Certificate: Call Centre

Technical / Professional Knowledge

• Administrative procedures and systems
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

Behavioural Competencies

• Building Customer Loyalty
• Communication
• Technical/Professional Knowledge and Skills
• Managing Work
• Adaptability
• Quality Orientation

-

Please contact the Nedbank Recruiting Team

EMERGENCY CALL CENTRE:

CALL TAKER

(Kyalami, Midrand)

Key Performance Areas

The Call Taker role is all about being the first point of contact for people who need help, especially in emergencies. As a Call Taker, you answer calls from AA members or customers, gather important information about their situation, and make sure they get the right assistance as quickly as possible. The job requires good listening skills, attention to detail, and the ability to stay calm under pressure. You also need to follow procedures, update records accurately, and provide excellent customer service at all times.

Job Related Skills and Knowledge

To qualify for this position, a Grade 12 (Matric) and a year of contact centre experience are necessary, with a call centre operations qualification being advantageous.

Experience in customer service or emergency settings is also beneficial.

The role involves documenting emergency assistance needs, adhering to follow-up timeframes, maintaining service quality under pressure, and performing additional tasks as needed.

Required skills include expertise in customer service, basic vehicle knowledge, familiarity with South African geography, proficiency in MS Office and contact centre systems, and awareness of AA member services.

Personal attributes sought are integrity, service excellence, urgency, attention to detail, and strong listening, communication, and multitasking abilities.

Overview

Job Title: Call Center Agent – Medical Insurance Campaign (EXL Service– US Client)

Location: Cape Town, South Africa

Contract: Full-Time | Night Shift (Monday to Friday – U.S. Hours)

Includes: Basic salary + Medical aid + Shift allowance + Performance incentives

Kickstart Your Call Center Career – With a Medical Edge!

Are you passionate about people, experienced in a call center, and confident using medical terminology? Join a global campaign for One of EXL Clients, a leading U.S. life insurance provider, right here in Cape Town.

We’re looking for articulate, service-focused call center agents with a background in healthcare, biology, or medical studies (even if incomplete). You’ll take inbound calls from U.S. customers and conduct medical pre-screening interviews to see if they qualify for life insurance.

This is a great opportunity for someone who has worked or studied in the medical field but is now looking to apply that knowledge in a professional office environment.

• Take inbound calls from U.S. customers (no cold calling)
• Ask clear, scripted medical pre-screening questions
• Use your understanding of medical terms and clear pronunciation to guide the call
• Accurately capture customer information
• Deliver excellent customer service in line with compliance and training standards

• Previous call center experience (essential) ( 6-12 Months preferred)
• Medical background – whether through study or work (nursing, biology, paramedics, anatomy, etc.) Must NOT currently be studying
• Strong spoken English and confident pronunciation of medical terms
• Matric (Grade 12)
• Clear criminal and credit record
• Willingness to work night shifts (Monday–Friday, U.S. business hours)

• Competitive basic salary (details shared during interview)
• Shift allowance for night work
• Attractive performance-based incentives
• Paid training focused on U.S. medical terminology and customer service
• A stable, weekday night-shift schedule (no weekends!)

Success in this role depends on your ability to understand and clearly pronounce medical terms during interviews. Candidates with a medical foundation tend to perform better in training and on the floor. If you have this knowledge and strong communication skills, we want to hear from you!

In alignment with the Employment Equity Act , and to ensure that our workforce reflects the diversity of our communities, preference will be given to applicants from historically underrepresented groups aligned with our EE targets .

Apply Now and take the next step in your customer service career!

Make an impact. Be the voice of excellence. Join EXL.

We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein.

Job Purpose

Manages and builds a high-performance call centre of CLO’s with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management controls to ensure that CLO’s meet and sustain agreed customer service, productivity and other targets through daily monitoring, coaching & support. Very knowledgeable on all aspects of the products, processes and systems required to deliver outstanding customer service. Ensures that a customer focused, high performance/high commitment environment is maintained and further developed. Supporting the business as a whole with specific focus on the sales and distribution functions by improving customer service through analysing, evaluating, and optimising related processes. Establishing and communicating service and performance metrics, monitoring and analyzing results and implement improvements accordingly.

Key Performance Areas

1. People Management (30%)
2. Internal Liaison and Execution (15%)
3. Call Centre Performance Management & Reporting (15%)
4. Governance & Compliance (10%)

KEY PERFORMANCE INDICATORS

PEOPLE MANAGEMENT (35%)

• Build & maintain a solid & respectful relationship with each individual who is part of the call centre structure.
• Document performance agreements for each direct report.
• Intra-day & real-time (hourly) monitoring of KPIs.
• Daily extraction & distribution of team KPI stats.
• Daily monitoring and documented coaching of under-performers.
• Deep dive into root cause of why KPI/target is not met and address immediately (involve Training, QA’s, Manager, and relevant stakeholders, if needed).
• Weekly documented coaching/feedback on CLO’s performance.
• Ensure JD, KPI, expected standards are imbedded.
• Performance Management of CLO’s.
• Ensure frequent engagement and alignment on daily expectation.
• Conduct remote live listens of at least 3-5 calls per week per CLO area.
• Conduct monthly performance reviews and set SMART goals and objectives.
• Manage, Motivate, Coach and Develop direct reports.
• Celebrate success and recognize the contributions of all team members.
• Assist in championing the need for continuous improvement.
• Ensure each CLO reads, clarifies & applies communication.
• Ensure pro-active scheduling of training activities.
• Apply progressive performance management, if applicable.
• Work closely with the HR Team to comply to the BCOE & LRA.
• Document all performance related discussions.
• Identifies and solves problems creatively whilst demonstrating a high-level integrity in line with the Company Values.
• Ensure accurate, valid & complete records as input to Disciplinary Enquiries.

CUSTOMER LIASON MANAGEMENT (35%)

• Ensure high standards of product knowledge and adherence to documented processes.
• Monitor and manage the resolution of customer complaints within the CRM platform.
• Be available to the team to assist with irate customers or customer complaints.
• Take full ownership to resolve an escalated query (end-to-end) with ongoing follow up & feedback to the customer.
• Drive a customer first culture across the team.
• Ensure changes to services and processes are implemented effectively within the team.
• Stay up to date with the relevant information and knowledge of all company products, policies, procedures and processes.

INTERNAL LIASON & EXECUTION (10%)

• Monitor and manage the operation of the team in terms of absence and adherence to scheduled shifts.
• Manage backorders on a continual basis to accurately reflect OTIF.
• Provide timeous feedback to customers on order delays.
• Ensure that the team meets productivity targets daily.
• Provide input to weekly & monthly reports as required by the Line Manager.
• Manage internal stakeholders by sharing updates on open orders and status of potential failures, complaints and open order report.

GOVERNANCE & COMPLIANCE (10%)

• Conform and adhere to Health and Safety standards as per legislative requirements.
• Establishes and maintains effective working relationships through collaboration with stakeholders and relevant interests.
• Report any health and safety concerns/incidents in the workplace to the manager / health and safety representative.
• Ad hoc and stand in duties as requested by Line Manager.
• Manages relationships in accordance with policies, procedures, and legal requirements.

CALL CENTRE PERFORMANCE MANAGEMENT & REPORTING (10%)

• Provides advice and guidance to Management on internal stakeholder related matters.
• Implements and monitors the stakeholder management systems.
• Ensures the effective, efficient, economical and transparent use of financial and other resources.
• Contributes to the budget preparation process.
• Drive CRM and ensure the achievement of expected quality scores on a daily, weekly and monthly basis.
• Acknowledgement & publicizing achievements of excellent performers.

QUALIFICATIONS

• Degree or Diploma in Business Management.

EXPERIENCE

• 5 years management experience in a Call Centre environment.
• Very good writing skills – attention to detail.
• Proficiency in three or more of the 11 official SA languages will be beneficial.

TECHNICAL COMPETENCIES

Knowledge of SAP ERP Systems, BI Platforms, Social platforms & complaints handling, Call Centre Management systems.

BEHAVIOURAL COMPETENCIES

Problem Solving and Analytical skills, Planning and organising, Communication skills (both verbal and written).

We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein.

Job Purpose

Manages and builds a high-performance call centre of CLO’s with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management controls to ensure that CLO’s meet and sustain agreed customer service, productivity and other targets through daily monitoring, coaching & support. Very knowledgeable on all aspects of the products, processes and systems required to deliver outstanding customer service. Ensures that a customer focused, high performance/high commitment environment is maintained and further developed. Supporting the business as a whole with specific focus on the sales and distribution functions by improving customer service through analysing, evaluating, and optimising related processes. Establishing and communicating service and performance metrics, monitoring and analyzing results and implement improvements accordingly.

Key Performance Areas

1. People Management (30%)
2. Internal Liaison and Execution (15%)
3. Call Centre Performance Management & Reporting (15%)
4. Governance & Compliance (10%)

KEY PERFORMANCE INDICATORS

PEOPLE MANAGEMENT (35%)

• Build & maintain a solid & respectful relationship with each individual who is part of the call centre structure.
• Document performance agreements for each direct report.
• Intra-day & real-time (hourly) monitoring of KPIs.
• Daily extraction & distribution of team KPI stats.
• Daily monitoring and documented coaching of under-performers.
• Deep dive into root cause of why KPI/target is not met and address immediately (involve Training, QA’s, Manager, and relevant stakeholders, if needed).
• Weekly documented coaching/feedback on CLO’s performance.
• Ensure JD, KPI, expected standards are imbedded.
• Performance Management of CLO’s.
• Ensure frequent engagement and alignment on daily expectation.
• Conduct remote live listens of at least 3-5 calls per week per CLO area.
• Conduct monthly performance reviews and set SMART goals and objectives.
• Manage, Motivate, Coach and Develop direct reports.
• Celebrate success and recognize the contributions of all team members.
• Assist in championing the need for continuous improvement.
• Ensure each CLO reads, clarifies & applies communication.
• Ensure pro-active scheduling of training activities.
• Apply progressive performance management, if applicable.
• Work closely with the HR Team to comply to the BCOE & LRA.
• Document all performance related discussions.
• Identifies and solves problems creatively whilst demonstrating a high-level integrity in line with the Company Values.
• Ensure accurate, valid & complete records as input to Disciplinary Enquiries.

CUSTOMER LIASON MANAGEMENT (35%)

• Ensure high standards of product knowledge and adherence to documented processes.
• Monitor and manage the resolution of customer complaints within the CRM platform.
• Be available to the team to assist with irate customers or customer complaints.
• Take full ownership to resolve an escalated query (end-to-end) with ongoing follow up & feedback to the customer.
• Drive a customer first culture across the team.
• Ensure changes to services and processes are implemented effectively within the team.
• Stay up to date with the relevant information and knowledge of all company products, policies, procedures and processes.

INTERNAL LIASON & EXECUTION (10%)

• Monitor and manage the operation of the team in terms of absence and adherence to scheduled shifts.
• Manage backorders on a continual basis to accurately reflect OTIF.
• Provide timeous feedback to customers on order delays.
• Ensure that the team meets productivity targets daily.
• Provide input to weekly & monthly reports as required by the Line Manager.
• Manage internal stakeholders by sharing updates on open orders and status of potential failures, complaints and open order report.

GOVERNANCE & COMPLIANCE (10%)

• Conform and adhere to Health and Safety standards as per legislative requirements.
• Establishes and maintains effective working relationships through collaboration with stakeholders and relevant interests.
• Report any health and safety concerns/incidents in the workplace to the manager / health and safety representative.
• Ad hoc and stand in duties as requested by Line Manager.
• Manages relationships in accordance with policies, procedures, and legal requirements.

CALL CENTRE PERFORMANCE MANAGEMENT & REPORTING (10%)

• Provides advice and guidance to Management on internal stakeholder related matters.
• Implements and monitors the stakeholder management systems.
• Ensures the effective, efficient, economical and transparent use of financial and other resources.
• Contributes to the budget preparation process.
• Drive CRM and ensure the achievement of expected quality scores on a daily, weekly and monthly basis.
• Acknowledgement & publicizing achievements of excellent performers.

QUALIFICATIONS

• Degree or Diploma in Business Management.

EXPERIENCE

• 5 years management experience in a Call Centre environment.
• Very good writing skills – attention to detail.
• Proficiency in three or more of the 11 official SA languages will be beneficial.

TECHNICAL COMPETENCIES

Knowledge of SAP ERP Systems, BI Platforms, Social platforms & complaints handling, Call Centre Management systems.

BEHAVIOURAL COMPETENCIES

Problem Solving and Analytical skills, Planning and organising, Communication skills (both verbal and written).

Reference: PE -LS-1

Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng.
A wonderful career opportunity awaits you.

Requirements:

• Degree or Diploma in Business Management or related field.
• 5 Years’ management experience in a Call Centre environment.
• Computer Literacy (MS Office Suite).
• Knowledge of SAP ERP System beneficial.
• Knowledge of CRM platforms (Salesforce advantageous).
• Knowledge of BI Platforms.
• Familiar with Social platforms & complaints handling.
• Knowledge of Call Centre Management systems.
• Very good writing skills – attention to detail.
• Proficiency in three or more of the 12 official SA languages will be beneficial.

PEOPLE MANAGEMENT:

• Build & maintain a solid & respectful relationship with each individual who is part of the call centre structure.
• Document performance agreements for each direct report.
• Intra-day & real-time (hourly) monitoring of KPIs.
• Daily extraction & distribution of team KPI stats.
• Daily monitoring and documented coaching of under-performers.
• Deep dive into root cause of why KPI/target is not met and address immediately (involve Training, QA’s, Manager, and relevant stakeholders, if needed).
• Weekly documented coaching/feedback on CLO’s performance.
• Ensure JD, KPI, expected standards are imbedded.
• Performance Management of CLO’s.
• Ensure frequent engagement and alignment on daily expectation.
• Conduct remote live listens of at least 3-5 calls per week per CLO area.
• Conduct monthly performance reviews and set SMART goals and objectives.
• Manage, Motivate, Coach and Develop direct reports.
• Celebrate success and recognize the contributions of all team members.
• Assist in championing the need for continuous improvement.
• Ensure each CLO reads, clarifies & applies communication.
• Ensure pro-active scheduling of training activities.
• Conduct crucial conversations (difficult discussions).
• Apply progressive performance management, if applicable.
• Work closely with the HR Team to comply to the BCOE & LRA.
• Document all performance related discussions.
• Identifies and solves problems creatively whilst demonstrating a high-level integrity in line with the company’s core Values.
• Monitor and manage the operation of the team in terms of absence and adherence to scheduled shifts.
• Ensure accurate, valid & complete records as input to Disciplinary Enquiries.

CUSTOMER LIAISON MANAGEMENT:

• Ensure high standards of product knowledge and adherence to documented processes.
• Monitor and manage the resolution of customer complaints within the CRM platform.
• Be available to the team to assist with irate customers or customer complaints (if on break, organize a floor worker/stand in).
• Take full ownership to resolve an escalated query (end-to-end) with ongoing follow up & feedback to the customer, until the query is 100% resolved.
• Drive a customer first culture across the team.
• Ensure changes to services and processes are implemented effectively within the team and documented records of discussion held.
• Stay up to date with the relevant information and knowledge of all products, policies, procedures and processes.

INTERNAL LIAISON AND EXECUTION:

• Manage backorders on a continual basis to accurately reflect OTIF.
• Provide timeous feedback to customers on order delays.
• Ensure that the team meets productivity targets daily.
• Provide input to weekly & monthly reports as required by the Line Manager.
• Manage internal stakeholders by sharing update on open orders and status of potential failures, complaints and open order report.

CALL CENTRE PERFORMANCE MANAGEMENT & REPORTING:

• Provides advice and guidance to Management on internal stakeholder related matters.
• Implements and monitors the stakeholder management systems. (Reporting)
• Ensures the effective, efficient, economical and transparent use of financial and other resources.
• Contributes to the budget preparation process.
• Drive CRM and ensure the achievement of expected quality scores on a daily, weekly and monthly basis.
• Acknowledgement & publicizing achievements of excellent performers.
• Visible display and management of performance and progress.

GOVERNANCE & COMPLIANCE:

• Conform and adhere to Health and Safety standards as per legislative requirements.
• Establishes and maintains effective working relationships through collaboration with stakeholders and relevant interests.
• Report any Health and Safety concerns/incidents in the workplace to the manager / Health and Safety Representative.
• Ad hoc and stand in duties as requested by Line Manager.
• Manages relationships in accordance with policies, procedures, and legal requirements.
• Document or save communication and orders accordingly for follow up and compliance purposes.

Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.

Monthly