239 Office Specialist jobs in South Africa

Job title: Front Office CX Specialist

Reporting to: Front Office Team Leader

Location: Cape Town

ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGETS

WHAT WE DO

Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better, faster, and more simply, so they can spend more time doing what they love.

If you’re looking for a new place to call ‘home’ that believes in the potential of the broader SME landscape in South Africa and a place where you’ll work with awesome people - then Lula’s the place for you!

We’re making business banking fast, human, Lula!

CULTURE CODE

We embrace C uriosity

We win as O ne

We’re D riven by Purpose

We E xecute with Ambition

OVERALL PURPOSE

We are seeking a highly motivated individual with a strong passion for customer service and proven experience as an omni-channel customer experience specialist. The ideal candidate will be dedicated to ensuring a cohesive and seamless customer experience across all interaction channels. This includes consistently delivering high-quality service, efficiently resolving issues, fostering customer loyalty, optimising operational processes, adapting to customer preferences, and actively contributing to overall business growth.

RESPONSIBILITIES WILL INCLUDE:

1. Managing attendance, timekeeping, and personal effectiveness to meet required Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
2. Developing an in-depth knowledge of our processes and products, evolving into a subject matter expert over time.
3. Ensuring the achievement of weekly tasks and metrics.
4. Collaborating with the team and peers to enhance the overall success of customer service delivery in an omni-channel environment.
5. Delivering a service that promotes positive conversion while maintaining high-quality standards.
6. Providing constructive feedback leading to the implementation of ideas for improving internal processes and relationships.
7. Understanding and adhering to rules and regulations set out by Lula and our Partners.
8. Building and maintaining customer relationships by keeping them informed of progress or actions taken regarding their applications, queries, and requests.
9. Educating customers on self-service, digital functionality, and features.

THE COMPETENCIES WE’RE AFTER

• Strong attention to detail
• Accountable
• Reliable
• Ability to listen well and show empathy
• Proven ability to operate independently
• Self-assurance and a confident manner
• Proven ability to remain calm under immense pressure
• Have the ability to debate in a constructive manner and to challenge conventional wisdom
• Process control and process thinking – understanding the impact of how changes affect customers and stakeholders in all parts of the value chain
• Ability and willingness to deal directly with specific tasks and enquiries where required
• Financial insight; understand the elements of a financial business and product
• Sustaining Customer Satisfaction

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Matric
• Diploma in finance (would be advantageous)
• 4+ years’ experience working in a customer support role within financial / banking services
• Exposure to Small Business Service (SME) customers would be an advantage
• Advanced troubleshooting and multi-tasking skill capabilities
• Experience in delivering great customer service that drives quality and resolution
• Experience in an omni-channel customer service environment
• Excellent interpersonal and communication skills, both verbal and written
• Banking experience would be beneficial
• Fintech experience within a startup environment, would be a nice to have
• Excellent attention to detail
• Problem-solving and critical-thinking skills
• Resilience

Please note that all appointments are subject to our background checking process, which may include Credit, Criminal and any other job inherent checks

• ISTQB – Foundation testing certification is a must.
• ISTQB Advanced Test Analyst is preferable.
• Relevant IT degree or diploma required.
• Has training in object-oriented Programming (OOP).
• Has training on ReadyAPI, SOAPUI or Postman.
• 3 – 5 years’ experience in writing custom test apps.
• Experience in analysing complex and technical design diagrams and specifications.
• Experience in using SQL to query databases and using JDBC within API testing.
• Experience in working with Git repositories and branching strategies.
• Experience in Automated test case development, estimation, and maintenance.
• Extensive experience developing test cases and test scenarios from story cards/use cases and/or requirements specifications.
• Demonstrates strong analytical and problem-solving skills and strong attention to detail.
• Possess a good understanding of Quality Control and Quality Assurance concepts across the SDLC.
• Understands test metrics and how they are used for decision support.
• Demonstrates cross-functional expertise and is highly adaptive and flexible with the ability to thrive in a highly complex and ever-changing environment.
• Ability to lead and work independently, or function in a team as needed.
• Ability to effectively communicate ideas to team members.
• Willing to work extended hours.

Develop test plan, approach and scope for automation efforts.

Provide test estimate input for projects.

Provide input to continuously improve test methodology.

Establish and implement an approach for managing test data.

Review functional requirements.

Analyse requirements for completeness, correctness and clarity, to drive the testing effort.

Have a clear grasp of capabilities that business wants to establish, to shape scenarios.

Define automation targets and objectives with Team Lead.

Analyse and develop the proper test coverage with the stakeholders.

Trace requirements to test cases to verify test coverage.

Manage own test preparation and execution activities.

Identify and create necessary test data.

Execute scenario-based test cases.

Analyse metrics for quality assessment.

Trace coverage and clearance.

Provide input to standard test metrics and reporting.

Work within the project team and test team to address issues and report status.

Debug the development and execution of test scripts against test targets.

Prioritize defects logged with the development team.

Please submit your CV through PNET if you are interested in applying for this position and one of our consultants will be in contact with you. Should you not receive correspondence from us within two weeks of your application submission, consider your application unsuccessful.

A well-established digital printing company in Epping, Cape Town invite applications for a level customer service/production coordinator preferably from a retail print background to administer key account logistics and campaign implementation. Previous experience in printing (digital, screen and litho) manufacturing and finishing processes is essential.

Responsibilities:

• Receive production requests and prioritise accordingly to meet deadlines
• Read, process, comprehend, and follow the detailed written and verbal instructions of the customers prior to starting the job to assure the job is done correctly and to clients satisfaction
• Work with production staff and sales staff to ensure customer expectations are met
• Manage account services through quality checks on client products and follow-up with timeous communication
• Coordinating delivery schedules, arranging collections, installations of products and services

Required:

• Previous experience in printing (digital, screen and litho) manufacturing and finishing processes essential.
• Aptitude to learn quickly 
• Must be able to multi-task 
• Must be able to work independently 
• Excellent written and communication skills 
• Strong customer service skills 
• Detail oriented, organised, and deadline-driven
• Must be able to work extended hours to meet campaign deadlines if necessary is non-negotiable
• Previous project management experience will be an advantage
• Must have driver's licence and own transport

If you meet the above requirements please send Cv's to '>