156 Office Operations jobs in South Africa

HEAD OF MIDDLE OFFICE OPERATIONS AND SOLUTIONS M/F

AGL Group

Posted 18 days ago

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Job Description

HEAD OF MIDDLE OFFICE OPERATIONS AND SOLUTIONS M/F General Information

AGL Zambia Limited is the reference multimodal logistics operator (port, logistics, sea and rail) in Africa. The company is now part of the MSC Group, a leading shipping and logistics group. Having developed its expertise over more than a century and with more than 23,000 employees working in 49 countries, AGL provides its African and global customers with global, customized and innovative logistics solutions, with the goal of contributing in a sustainable way to the transformations of Africa. AGL is also present in Haiti and Timor.

Job Title

HEAD OF MIDDLE OFFICE OPERATIONS AND SOLUTIONS M/F

Contract Type

PERMANENT

Job Location

Africa, South Africa

Working Hours

Full time

Mission Description

1. Job Summary: Primary Functions of the Job
Job Purpose & Main Missions:
• Manage the sustainable & profitable development of all teams and logistics activities within their scope: Freight Forwarding (land, sea, air, warehousing (free, bonded), customs clearing, transport (local, cross-border).

2. Job Function: Key Tasks & Responsibilities
Manage and develop the Middle Office Team
• Define & communicate goals to N-1 based on objectives set by General Management
• Inform N-1 of the entity strategy/ evolutions and communicate on required alignments
• Determine reporting lines and staffing requirements in line with the volume of business
• Assess the performance of N-1
• Take charge of the recruitment process of the Middle Office staff in collaboration with the Country Managing Director
• Ensure that the appointed people are knowledgeable and skilled in their areas of responsibility
• Ensure that their teams master the necessary tools and processes
• Manage the competencies (training needs) of N-1
• Plan and control the application of leave management
• Arbitrate internal litigations within own scope

Define and Validate Process & Organization
• Define the country policy for sea, road and air solutions in relation to the Group policy
• Optimize operations within their country through the implementation of hubs, shared service centres (SSC) and Business Process Outsourcing (BPO)
• Validation of internal and external Standard Operating Procedures
• Organize quality audits (internal & external) at least once a year to ensure that all procedures are adhered to & follow the execution of corrective actions plans
• Contribute to the development of the TMS
• Track IT needs within their area of responsibility

Manage High Level Client and Supplier Relationship
• Act as main contact for the country's partners and maintain good relationships with them
• Maintain and develop strong business relationships with clients and potential clients in support of Front Office actions
• Organize and follow up regular (Weekly, Monthly or Quarterly) performance reviews with clients
• Plan and execute regular client visits to understand evolving business requirements, customers' organizations, and opportunities for growth.
• Validate complex (technical risk, top client, high return.) quotations in coordination with Sales teams
• Build & adapt the freight forwarding services offer according to market conditions, capacity of the organization, profitability, and associated risk level in coordination with Sales Department.
• Assist the Front Office in designing solutions
• Approve the suppliers at a country level

Profile

Ensure Quality of Service
• Monitor the quality of service delivered to clients by measuring and controlling agreed internal and external KPIs.
• Be accountable for the quality of the country's data in Transport Management System (TMS): ensure that 100% of all relevant data is accurately and exhaustively input into the TMS and Tracking platforms in real time.
• Ensure that Tracking and Stock Reports are sent daily, weekly, or regularly as may be agreed with each client.
• Monitor supplier service quality

Monitor Profitability
• Drive the country's operational performance of the country
• Monitor the profitability of all activities in relation to costs, gross margin, and risk.
• Responsible for the achievement of budgetary goals in terms of financial figures under their scope (Gross Margin, Costs, Operating Result, Disbursements, and DSO)
• Involvement in cash collection through Credit Committee; act as escalation point for overdue payments and ensuring prompt resolution of all invoicing disputes.
• Monitor timely approval of supplier invoices at agreed rates and within the timelines set by the Company

Operational Risk Management and Reporting
• Assess the operational risks, the financial balance (disbursement risk) and the country's competitiveness
• Review and resolve outstanding disbursements in the Disbursement Control Committee
• Identify sensitive clients (cargo, volumes, financial situation, key account) and implement specific organization for this specific follow-up
• Review and provide advisory to general management and Legal team on operational obligations and risk in existing and new client contracts.
• Collect and analyse information regarding operational risks; including Customs and Disbursement risks, take actions to mitigate those risks and provide monthly synthesis to General Management, with immediate alert in case of major risk.
• Review and sign monthly contradictory (with client) stock take and inventory – ensure respect of general warehousing and stock management SOPs.
• Obtain and share information regarding business, legal, political or social environment.
• Represent the company in the local business associations.
• Prepare monthly report to General Management for the performance of the site(s) for the month in review – covering profitability, volumes, client synthesis, etc., and the prospect for the coming month considering market forces and business evolution.
• Ensure compliance with regulatory obligations (e.g. FMC, TSA, FCPA, Customs, etc.)
• Be responsible for the country's reporting system (to Management and Middle Office)

Minimum Qualifications, Skills and Experience
• University undergraduate or master's degree – preferably in a Logistics related field
• At least 10 years' experience in Logistics and International Freight Forwarding
• At least 10 years' experience as a manager
• Knowledge in Finance
• Good knowledge of Microsoft Office tools
• Excellent communicator

#J-18808-Ljbffr
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Head of middle office operations and solutions m/f

AGL Group

Posted today

Job Viewed

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Job Description

permanent
HEAD OF MIDDLE OFFICE OPERATIONS AND SOLUTIONS M/F General Information AGL Zambia Limited is the reference multimodal logistics operator (port, logistics, sea and rail) in Africa. The company is now part of the MSC Group, a leading shipping and logistics group. Having developed its expertise over more than a century and with more than 23,000 employees working in 49 countries, AGL provides its African and global customers with global, customized and innovative logistics solutions, with the goal of contributing in a sustainable way to the transformations of Africa. AGL is also present in Haiti and Timor. Job Title HEAD OF MIDDLE OFFICE OPERATIONS AND SOLUTIONS M/F Contract Type PERMANENT Job Location Africa, South Africa Working Hours Full time Mission Description 1. Job Summary: Primary Functions of the Job Job Purpose & Main Missions:• Manage the sustainable & profitable development of all teams and logistics activities within their scope: Freight Forwarding (land, sea, air, warehousing (free, bonded), customs clearing, transport (local, cross-border).2. Job Function: Key Tasks & Responsibilities Manage and develop the Middle Office Team• Define & communicate goals to N-1 based on objectives set by General Management• Inform N-1 of the entity strategy/ evolutions and communicate on required alignments• Determine reporting lines and staffing requirements in line with the volume of business• Assess the performance of N-1• Take charge of the recruitment process of the Middle Office staff in collaboration with the Country Managing Director• Ensure that the appointed people are knowledgeable and skilled in their areas of responsibility• Ensure that their teams master the necessary tools and processes• Manage the competencies (training needs) of N-1• Plan and control the application of leave management• Arbitrate internal litigations within own scopeDefine and Validate Process & Organization• Define the country policy for sea, road and air solutions in relation to the Group policy• Optimize operations within their country through the implementation of hubs, shared service centres (SSC) and Business Process Outsourcing (BPO)• Validation of internal and external Standard Operating Procedures• Organize quality audits (internal & external) at least once a year to ensure that all procedures are adhered to & follow the execution of corrective actions plans• Contribute to the development of the TMS• Track IT needs within their area of responsibilityManage High Level Client and Supplier Relationship• Act as main contact for the country's partners and maintain good relationships with them• Maintain and develop strong business relationships with clients and potential clients in support of Front Office actions• Organize and follow up regular (Weekly, Monthly or Quarterly) performance reviews with clients• Plan and execute regular client visits to understand evolving business requirements, customers' organizations, and opportunities for growth.• Validate complex (technical risk, top client, high return.) quotations in coordination with Sales teams• Build & adapt the freight forwarding services offer according to market conditions, capacity of the organization, profitability, and associated risk level in coordination with Sales Department.• Assist the Front Office in designing solutions• Approve the suppliers at a country level Profile Ensure Quality of Service • Monitor the quality of service delivered to clients by measuring and controlling agreed internal and external KPIs.• Be accountable for the quality of the country's data in Transport Management System (TMS): ensure that 100% of all relevant data is accurately and exhaustively input into the TMS and Tracking platforms in real time.• Ensure that Tracking and Stock Reports are sent daily, weekly, or regularly as may be agreed with each client.• Monitor supplier service qualityMonitor Profitability • Drive the country's operational performance of the country• Monitor the profitability of all activities in relation to costs, gross margin, and risk.• Responsible for the achievement of budgetary goals in terms of financial figures under their scope (Gross Margin, Costs, Operating Result, Disbursements, and DSO)• Involvement in cash collection through Credit Committee; act as escalation point for overdue payments and ensuring prompt resolution of all invoicing disputes.• Monitor timely approval of supplier invoices at agreed rates and within the timelines set by the CompanyOperational Risk Management and Reporting • Assess the operational risks, the financial balance (disbursement risk) and the country's competitiveness• Review and resolve outstanding disbursements in the Disbursement Control Committee• Identify sensitive clients (cargo, volumes, financial situation, key account) and implement specific organization for this specific follow-up• Review and provide advisory to general management and Legal team on operational obligations and risk in existing and new client contracts.• Collect and analyse information regarding operational risks; including Customs and Disbursement risks, take actions to mitigate those risks and provide monthly synthesis to General Management, with immediate alert in case of major risk.• Review and sign monthly contradictory (with client) stock take and inventory – ensure respect of general warehousing and stock management SOPs.• Obtain and share information regarding business, legal, political or social environment.• Represent the company in the local business associations.• Prepare monthly report to General Management for the performance of the site(s) for the month in review – covering profitability, volumes, client synthesis, etc., and the prospect for the coming month considering market forces and business evolution.• Ensure compliance with regulatory obligations (e.g. FMC, TSA, FCPA, Customs, etc.)• Be responsible for the country's reporting system (to Management and Middle Office)Minimum Qualifications, Skills and Experience • University undergraduate or master's degree – preferably in a Logistics related field• At least 10 years' experience in Logistics and International Freight Forwarding• At least 10 years' experience as a manager• Knowledge in Finance• Good knowledge of Microsoft Office tools• Excellent communicator #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Head of middle office operations and solutions m/f

AGL Group

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
HEAD OF MIDDLE OFFICE OPERATIONS AND SOLUTIONS M/F General Information AGL Zambia Limited is the reference multimodal logistics operator (port, logistics, sea and rail) in Africa. The company is now part of the MSC Group, a leading shipping and logistics group. Having developed its expertise over more than a century and with more than 23,000 employees working in 49 countries, AGL provides its African and global customers with global, customized and innovative logistics solutions, with the goal of contributing in a sustainable way to the transformations of Africa. AGL is also present in Haiti and Timor. Job Title HEAD OF MIDDLE OFFICE OPERATIONS AND SOLUTIONS M/F Contract Type PERMANENT Job Location Africa, South Africa Working Hours Full time Mission Description 1. Job Summary: Primary Functions of the Job Job Purpose & Main Missions:• Manage the sustainable & profitable development of all teams and logistics activities within their scope: Freight Forwarding (land, sea, air, warehousing (free, bonded), customs clearing, transport (local, cross-border).2. Job Function: Key Tasks & Responsibilities Manage and develop the Middle Office Team• Define & communicate goals to N-1 based on objectives set by General Management• Inform N-1 of the entity strategy/ evolutions and communicate on required alignments• Determine reporting lines and staffing requirements in line with the volume of business• Assess the performance of N-1• Take charge of the recruitment process of the Middle Office staff in collaboration with the Country Managing Director• Ensure that the appointed people are knowledgeable and skilled in their areas of responsibility• Ensure that their teams master the necessary tools and processes• Manage the competencies (training needs) of N-1• Plan and control the application of leave management• Arbitrate internal litigations within own scopeDefine and Validate Process & Organization• Define the country policy for sea, road and air solutions in relation to the Group policy• Optimize operations within their country through the implementation of hubs, shared service centres (SSC) and Business Process Outsourcing (BPO)• Validation of internal and external Standard Operating Procedures• Organize quality audits (internal & external) at least once a year to ensure that all procedures are adhered to & follow the execution of corrective actions plans• Contribute to the development of the TMS• Track IT needs within their area of responsibilityManage High Level Client and Supplier Relationship• Act as main contact for the country's partners and maintain good relationships with them• Maintain and develop strong business relationships with clients and potential clients in support of Front Office actions• Organize and follow up regular (Weekly, Monthly or Quarterly) performance reviews with clients• Plan and execute regular client visits to understand evolving business requirements, customers' organizations, and opportunities for growth.• Validate complex (technical risk, top client, high return.) quotations in coordination with Sales teams• Build & adapt the freight forwarding services offer according to market conditions, capacity of the organization, profitability, and associated risk level in coordination with Sales Department.• Assist the Front Office in designing solutions• Approve the suppliers at a country level Profile Ensure Quality of Service • Monitor the quality of service delivered to clients by measuring and controlling agreed internal and external KPIs.• Be accountable for the quality of the country's data in Transport Management System (TMS): ensure that 100% of all relevant data is accurately and exhaustively input into the TMS and Tracking platforms in real time.• Ensure that Tracking and Stock Reports are sent daily, weekly, or regularly as may be agreed with each client.• Monitor supplier service qualityMonitor Profitability • Drive the country's operational performance of the country• Monitor the profitability of all activities in relation to costs, gross margin, and risk.• Responsible for the achievement of budgetary goals in terms of financial figures under their scope (Gross Margin, Costs, Operating Result, Disbursements, and DSO)• Involvement in cash collection through Credit Committee; act as escalation point for overdue payments and ensuring prompt resolution of all invoicing disputes.• Monitor timely approval of supplier invoices at agreed rates and within the timelines set by the CompanyOperational Risk Management and Reporting • Assess the operational risks, the financial balance (disbursement risk) and the country's competitiveness• Review and resolve outstanding disbursements in the Disbursement Control Committee• Identify sensitive clients (cargo, volumes, financial situation, key account) and implement specific organization for this specific follow-up• Review and provide advisory to general management and Legal team on operational obligations and risk in existing and new client contracts.• Collect and analyse information regarding operational risks; including Customs and Disbursement risks, take actions to mitigate those risks and provide monthly synthesis to General Management, with immediate alert in case of major risk.• Review and sign monthly contradictory (with client) stock take and inventory – ensure respect of general warehousing and stock management SOPs.• Obtain and share information regarding business, legal, political or social environment.• Represent the company in the local business associations.• Prepare monthly report to General Management for the performance of the site(s) for the month in review – covering profitability, volumes, client synthesis, etc., and the prospect for the coming month considering market forces and business evolution.• Ensure compliance with regulatory obligations (e.g. FMC, TSA, FCPA, Customs, etc.)• Be responsible for the country's reporting system (to Management and Middle Office)Minimum Qualifications, Skills and Experience • University undergraduate or master's degree – preferably in a Logistics related field• At least 10 years' experience in Logistics and International Freight Forwarding• At least 10 years' experience as a manager• Knowledge in Finance• Good knowledge of Microsoft Office tools• Excellent communicator #J-18808-Ljbffr
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Administrator: Head Office Security Operations

R900000 - R1200000 Y South African Reserve Bank

Posted today

Job Viewed

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Job Description

Brief description

The main purpose of this position is to provide comprehensive administration services and coordination support to the security operations team at Head Office, ensuring efficient financial administration, security-related asset management, compliance monitoring and operational readiness.

Detailed description

The successful candidate will be responsible for the following key performance areas:

  • Provide administrative and coordination support for the vetting, budgeting and risk and compliance management processes for the security operations within the facility.
  • Maintain accurate records/filing of security incidents, reports and operational activities.
  • Schedule meetings, compile minutes and track action points.
  • Provide administrative support for the management of the facility-security fleet for security operations.
  • Process and manage invoices, purchase orders and vendor payments.
  • Maintain and update the asset register for security equipment/assets.
  • Maintain and update facility records related to personnel security clearances, legislated training and fitness for duty.
  • Provide administrative support with cost analysis and financial reporting for security-related expenses (Opex and Capex Budget Variance Reports).
  • Assist with the electronic key management system as well as the key cabinet systems in the facility, as required.
  • Administer access control credentials of employees, visitors and contractors to maintain a safe and secure environment.
  • Liaise with the Wellness Unit and administer/update facility compliance registers relating to Fit-for-Deployment and provide management information with regards to compliance outcomes.
  • Assist in preparing accurate documentation and information for internal and external audits.
  • Document management responses in relation to audit findings and recommendations.
  • Keep up to date with relevant legal and compliance requirements.
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Team Leader: Head Office Security Operations

R250000 - R750000 Y South African Reserve Bank

Posted today

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Job Description

Brief description

The main purpose of this position is to plan and supervise the day-to-day security operations of the Head Office Facility within the South African Reserve Bank (SARB) Group.

Detailed description

The successful candidate will be responsible for the following key performance areas:

  • Provide operational supervision to the Head Office security teams in the execution of day-to-day security services to the SARB.
  • Fulfil the team leadership function pertaining to on-the-job training, development and performance of Head Office operational security members.
  • Provide input into governance documents for Head Office Security Operations to ensure operational compliance.
  • Ensure compliance and implementation of policies, procedures and legislative requirements within the function.
  • Plan and implement special security events held at Head Office.
  • Analyse and escalate management information to the Manager: Head Office Security Operations for decision making.
  • Provide the security resources in support of the Head Office Security Operations function.
  • Manage the Fit-for-Deployment Programme for Head Office operational security members and ensure compliance to inherent minimum job requirements.
  • Implement Head Office risk and vulnerability assessment recommendations and communicate such to the Manager: Head Office Security Operations.
  • Liaise with internal and external stakeholders in mitigation of any risks related to Head Office security operations.
  • Ensure the operational fitness of advanced and basic equipment for Head Office security.
  • Proactively broaden knowledge of own functional area, displaying willingness to make improvements in the unit (including methods and practices).
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Office Support Clerk

Gauteng, Gauteng Water Tower Group

Posted 10 days ago

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Job Description

Water Tower Group is seeking a highly motivated and organized individual to join our team as an Office Support Clerk . This is a full-time permanent position with opportunities for growth and development within our company.

Responsibilities:
  1. Greet and assist visitors, clients, and employees in a professional and friendly manner.
  2. Answer and direct phone calls to the appropriate individuals.
  3. Sort and distribute incoming mail and packages.
  4. Maintain and organize office files and documents.
  5. Schedule and coordinate meetings and appointments.
  6. Assist with basic accounting tasks such as data entry and invoice processing.
  7. Order and maintain office supplies and equipment.
  8. Monitor and maintain office cleanliness and organization.
  9. Perform general administrative duties as assigned by management.
Requirements:
  • High school diploma or equivalent.
  • 1-2 years of experience in an administrative or office support role.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office and other basic computer skills.
  • Strong organizational and time-management skills.
  • Ability to multitask and prioritize tasks effectively.
  • Detail-oriented and able to maintain accuracy in a fast-paced environment.
  • Ability to work independently and as part of a team.
  • Professional and positive attitude.
  • Willingness to learn and take on new tasks and responsibilities.
Why Work for Water Tower Group:
  • Competitive salary and benefits package.
  • Opportunities for growth and advancement within the company.
  • Supportive and collaborative work environment.
  • Chance to work with a dynamic and innovative team.
  • Make a difference in the community through our commitment to sustainability and giving back.

If you are a self-starter with a strong work ethic and a passion for organization and efficiency, we want to hear from you! Apply now to join our team as an Office Support Clerk at Water Tower Group.

Key Skills:

Multi-line Phone Systems, Typing, Data Entry, Customer Service, Clerical Experience, Computer Skills, Math, Microsoft Word, QuickBooks, Office Experience, 10 Key Calculator, Filing

Employment Type : Full Time

Experience : 1-2 years

Vacancy : 1

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Office Support Manager

R400000 - R1200000 Y FirstRand

Posted today

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Job Description

Job Description

To plan, organise and coordinate tasks within the unit, and manage staff to ensure optimal service delivery

Hello, Office Support Manager

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

  • Managing of diaries of 3 Business Units in REMS
  • Managing and co-ordination of employee engagements and quarterly events (including year end function)
  • Agenda and Minute taking of Management and Operational Committees in REMS
  • Improve business decisions by analyzing business intelligence (information) together with trends and data
  • Project Management of Business unit specific initiatives end-to-end
  • Ensure conflict resolution and problem solving either through direct personal action or referral to alternative resources.
  • Manage the customer services function according to agreed standards and ensure that high service levels are maintained
  • Manage costs / expenses within approved budget to achieve cost efficiencies
  • Manage Business Unit assets
  • Develop and maintain a client-centric service culture which builds meaningful and rewarding relationships, proposes innovations and enables others to provide an exceptional client experience
  • Provide effective and meaningful communication with internal and external stakeholders, interested parties and beneficiaries from the onboarding to finalisation of deceased estates
  • Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies
  • Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities.

You will be an ideal candidate if you have:

  • Degree (B.Com, BA)
  • 3-5 years experience
  • Communication, MS Office (Advanced), Event management (exposure), Writing skills, Presentation skills (building and presenting), Minute taking, Project management

You will have access to:

  • Opportunities to network and collaborate.
  • Challenging Working
  • Opportunities to innovate.

We can be a match if you are:

  • Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
  • Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

Are you interested to take the step? We look forward to engaging with you further. Apply now

POST
FNB
LI-SY1

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

09/09/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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Office support clerk

Gauteng, Gauteng Water Tower Group

Posted today

Job Viewed

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Job Description

permanent
Water Tower Group is seeking a highly motivated and organized individual to join our team as an Office Support Clerk . This is a full-time permanent position with opportunities for growth and development within our company. Responsibilities: Greet and assist visitors, clients, and employees in a professional and friendly manner. Answer and direct phone calls to the appropriate individuals. Sort and distribute incoming mail and packages. Maintain and organize office files and documents. Schedule and coordinate meetings and appointments. Assist with basic accounting tasks such as data entry and invoice processing. Order and maintain office supplies and equipment. Monitor and maintain office cleanliness and organization. Perform general administrative duties as assigned by management. Requirements: High school diploma or equivalent. 1-2 years of experience in an administrative or office support role. Excellent written and verbal communication skills. Proficient in Microsoft Office and other basic computer skills. Strong organizational and time-management skills. Ability to multitask and prioritize tasks effectively. Detail-oriented and able to maintain accuracy in a fast-paced environment. Ability to work independently and as part of a team. Professional and positive attitude. Willingness to learn and take on new tasks and responsibilities. Why Work for Water Tower Group: Competitive salary and benefits package. Opportunities for growth and advancement within the company. Supportive and collaborative work environment. Chance to work with a dynamic and innovative team. Make a difference in the community through our commitment to sustainability and giving back. If you are a self-starter with a strong work ethic and a passion for organization and efficiency, we want to hear from you! Apply now to join our team as an Office Support Clerk at Water Tower Group. Key Skills: Multi-line Phone Systems, Typing, Data Entry, Customer Service, Clerical Experience, Computer Skills, Math, Microsoft Word, Quick Books, Office Experience, 10 Key Calculator, Filing Employment Type : Full Time Experience : 1-2 years Vacancy : 1 #J-18808-Ljbffr
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Admin, Office Support & Services

ELCB Information Services (Pty) Ltd

Posted 18 days ago

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Job Description

Elcb Information Services Job Description

Engage with potential and existing clients, offering information about products and services . Maintain positive relationships with clients to ensure excellent customer service and repeat business.

Provide product and service information and assist with troubleshooting. Collaborate with sales, operations, and support teams to ensure seamless customer service .

Client Engagement: Respond to enquiries, provide product and service information , and assist in developing relationships with prospective and existing clients. Customer Service & Retention: Ensure a positive client experience by addressing enquiries, handling complaints, and maintaining professional relationships.

Experience: 2-5 years in sales or customer service experience, preferably in a corporate environment. Professionalism: Maintain confidentiality, present a well-groomed and professional appearance, and provide excellent customer service .

Detail-oriented and accurate information and quality service is key. This is a hands-on role in a fast-paced environment, offering exposure to customer service , sales support, operations, finance, and marketing. Assist clients in booking meeting rooms, desks, and offices, ensuring fast and efficient service . Manage a high volume of requests, prioritising effectively to meet service level agreements (SLAs). Capture customer feedback to help improve our service and platform.

Responsibilities: Gather information to provide services to clients. Provide information on funeral service options, products, or merchandise and maintain a casket display area. Obtain information needed to complete legal documents, such as death certificates or burial permits. Open and maintain customer accounts by recording account information . Recommend potential products or upsell services to clients.

Note: This job description may be subject to change as the needs of the organization evolve.

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Personal Assistant, Office Support

Bloemfontein, Free State Standard Bank of South Africa Limited

Posted 18 days ago

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Job Description

Business Segment: Business & Commercial Banking

To provide end-to-end secretarial support to an Executive(s) by acting as the first point of contact to ensure all administrative requirements are handled within the required timeframes and standards.

Qualifications
  • Type of Qualification: Diploma
  • Field of Study: Office Administration
Experience Required
  • 3-4 years experience supporting senior management with office and administrative requirements
  • Secretarial Services
  • Business Support
Additional Information
  • Adopting Practical Approaches
  • Articulating Information
  • Challenging Ideas
  • Following Procedures
  • Diary Management
  • Email Monitoring
  • Meeting Logistics
  • Procurement Process
  • Travel Arrangements

Please note: All our recruitment processes comply with the applicable local laws and regulations.

We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or

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