73 Office Operations jobs in South Africa

HEAD OF MIDDLE OFFICE OPERATIONS AND SOLUTIONS M/F General Information AGL Zambia Limited is the reference multimodal logistics operator (port, logistics, sea and rail) in Africa. The company is now part of the MSC Group, a leading shipping and logistics group. Having developed its expertise over more than a century and with more than 23,000 employees working in 49 countries, AGL provides its African and global customers with global, customized and innovative logistics solutions, with the goal of contributing in a sustainable way to the transformations of Africa. AGL is also present in Haiti and Timor. Job Title HEAD OF MIDDLE OFFICE OPERATIONS AND SOLUTIONS M/F Contract Type PERMANENT Job Location Africa, South Africa Working Hours Full time Mission Description 1. Job Summary: Primary Functions of the Job Job Purpose & Main Missions:• Manage the sustainable & profitable development of all teams and logistics activities within their scope: Freight Forwarding (land, sea, air, warehousing (free, bonded), customs clearing, transport (local, cross-border).2. Job Function: Key Tasks & Responsibilities Manage and develop the Middle Office Team• Define & communicate goals to N-1 based on objectives set by General Management• Inform N-1 of the entity strategy/ evolutions and communicate on required alignments• Determine reporting lines and staffing requirements in line with the volume of business• Assess the performance of N-1• Take charge of the recruitment process of the Middle Office staff in collaboration with the Country Managing Director• Ensure that the appointed people are knowledgeable and skilled in their areas of responsibility• Ensure that their teams master the necessary tools and processes• Manage the competencies (training needs) of N-1• Plan and control the application of leave management• Arbitrate internal litigations within own scopeDefine and Validate Process & Organization• Define the country policy for sea, road and air solutions in relation to the Group policy• Optimize operations within their country through the implementation of hubs, shared service centres (SSC) and Business Process Outsourcing (BPO)• Validation of internal and external Standard Operating Procedures• Organize quality audits (internal & external) at least once a year to ensure that all procedures are adhered to & follow the execution of corrective actions plans• Contribute to the development of the TMS• Track IT needs within their area of responsibilityManage High Level Client and Supplier Relationship• Act as main contact for the country's partners and maintain good relationships with them• Maintain and develop strong business relationships with clients and potential clients in support of Front Office actions• Organize and follow up regular (Weekly, Monthly or Quarterly) performance reviews with clients• Plan and execute regular client visits to understand evolving business requirements, customers' organizations, and opportunities for growth.• Validate complex (technical risk, top client, high return.) quotations in coordination with Sales teams• Build & adapt the freight forwarding services offer according to market conditions, capacity of the organization, profitability, and associated risk level in coordination with Sales Department.• Assist the Front Office in designing solutions• Approve the suppliers at a country level Profile Ensure Quality of Service • Monitor the quality of service delivered to clients by measuring and controlling agreed internal and external KPIs.• Be accountable for the quality of the country's data in Transport Management System (TMS): ensure that 100% of all relevant data is accurately and exhaustively input into the TMS and Tracking platforms in real time.• Ensure that Tracking and Stock Reports are sent daily, weekly, or regularly as may be agreed with each client.• Monitor supplier service qualityMonitor Profitability • Drive the country's operational performance of the country• Monitor the profitability of all activities in relation to costs, gross margin, and risk.• Responsible for the achievement of budgetary goals in terms of financial figures under their scope (Gross Margin, Costs, Operating Result, Disbursements, and DSO)• Involvement in cash collection through Credit Committee; act as escalation point for overdue payments and ensuring prompt resolution of all invoicing disputes.• Monitor timely approval of supplier invoices at agreed rates and within the timelines set by the CompanyOperational Risk Management and Reporting • Assess the operational risks, the financial balance (disbursement risk) and the country's competitiveness• Review and resolve outstanding disbursements in the Disbursement Control Committee• Identify sensitive clients (cargo, volumes, financial situation, key account) and implement specific organization for this specific follow-up• Review and provide advisory to general management and Legal team on operational obligations and risk in existing and new client contracts.• Collect and analyse information regarding operational risks; including Customs and Disbursement risks, take actions to mitigate those risks and provide monthly synthesis to General Management, with immediate alert in case of major risk.• Review and sign monthly contradictory (with client) stock take and inventory – ensure respect of general warehousing and stock management SOPs.• Obtain and share information regarding business, legal, political or social environment.• Represent the company in the local business associations.• Prepare monthly report to General Management for the performance of the site(s) for the month in review – covering profitability, volumes, client synthesis, etc., and the prospect for the coming month considering market forces and business evolution.• Ensure compliance with regulatory obligations (e.g. FMC, TSA, FCPA, Customs, etc.)• Be responsible for the country's reporting system (to Management and Middle Office)Minimum Qualifications, Skills and Experience • University undergraduate or master's degree – preferably in a Logistics related field• At least 10 years' experience in Logistics and International Freight Forwarding• At least 10 years' experience as a manager• Knowledge in Finance• Good knowledge of Microsoft Office tools• Excellent communicator #J-18808-Ljbffr

HEAD OF MIDDLE OFFICE OPERATIONS AND SOLUTIONS M/F General Information AGL Zambia Limited is the reference multimodal logistics operator (port, logistics, sea and rail) in Africa. The company is now part of the MSC Group, a leading shipping and logistics group. Having developed its expertise over more than a century and with more than 23,000 employees working in 49 countries, AGL provides its African and global customers with global, customized and innovative logistics solutions, with the goal of contributing in a sustainable way to the transformations of Africa. AGL is also present in Haiti and Timor. Job Title HEAD OF MIDDLE OFFICE OPERATIONS AND SOLUTIONS M/F Contract Type PERMANENT Job Location Africa, South Africa Working Hours Full time Mission Description 1. Job Summary: Primary Functions of the Job Job Purpose & Main Missions:• Manage the sustainable & profitable development of all teams and logistics activities within their scope: Freight Forwarding (land, sea, air, warehousing (free, bonded), customs clearing, transport (local, cross-border).2. Job Function: Key Tasks & Responsibilities Manage and develop the Middle Office Team• Define & communicate goals to N-1 based on objectives set by General Management• Inform N-1 of the entity strategy/ evolutions and communicate on required alignments• Determine reporting lines and staffing requirements in line with the volume of business• Assess the performance of N-1• Take charge of the recruitment process of the Middle Office staff in collaboration with the Country Managing Director• Ensure that the appointed people are knowledgeable and skilled in their areas of responsibility• Ensure that their teams master the necessary tools and processes• Manage the competencies (training needs) of N-1• Plan and control the application of leave management• Arbitrate internal litigations within own scopeDefine and Validate Process & Organization• Define the country policy for sea, road and air solutions in relation to the Group policy• Optimize operations within their country through the implementation of hubs, shared service centres (SSC) and Business Process Outsourcing (BPO)• Validation of internal and external Standard Operating Procedures• Organize quality audits (internal & external) at least once a year to ensure that all procedures are adhered to & follow the execution of corrective actions plans• Contribute to the development of the TMS• Track IT needs within their area of responsibilityManage High Level Client and Supplier Relationship• Act as main contact for the country's partners and maintain good relationships with them• Maintain and develop strong business relationships with clients and potential clients in support of Front Office actions• Organize and follow up regular (Weekly, Monthly or Quarterly) performance reviews with clients• Plan and execute regular client visits to understand evolving business requirements, customers' organizations, and opportunities for growth.• Validate complex (technical risk, top client, high return.) quotations in coordination with Sales teams• Build & adapt the freight forwarding services offer according to market conditions, capacity of the organization, profitability, and associated risk level in coordination with Sales Department.• Assist the Front Office in designing solutions• Approve the suppliers at a country level Profile Ensure Quality of Service • Monitor the quality of service delivered to clients by measuring and controlling agreed internal and external KPIs.• Be accountable for the quality of the country's data in Transport Management System (TMS): ensure that 100% of all relevant data is accurately and exhaustively input into the TMS and Tracking platforms in real time.• Ensure that Tracking and Stock Reports are sent daily, weekly, or regularly as may be agreed with each client.• Monitor supplier service qualityMonitor Profitability • Drive the country's operational performance of the country• Monitor the profitability of all activities in relation to costs, gross margin, and risk.• Responsible for the achievement of budgetary goals in terms of financial figures under their scope (Gross Margin, Costs, Operating Result, Disbursements, and DSO)• Involvement in cash collection through Credit Committee; act as escalation point for overdue payments and ensuring prompt resolution of all invoicing disputes.• Monitor timely approval of supplier invoices at agreed rates and within the timelines set by the CompanyOperational Risk Management and Reporting • Assess the operational risks, the financial balance (disbursement risk) and the country's competitiveness• Review and resolve outstanding disbursements in the Disbursement Control Committee• Identify sensitive clients (cargo, volumes, financial situation, key account) and implement specific organization for this specific follow-up• Review and provide advisory to general management and Legal team on operational obligations and risk in existing and new client contracts.• Collect and analyse information regarding operational risks; including Customs and Disbursement risks, take actions to mitigate those risks and provide monthly synthesis to General Management, with immediate alert in case of major risk.• Review and sign monthly contradictory (with client) stock take and inventory – ensure respect of general warehousing and stock management SOPs.• Obtain and share information regarding business, legal, political or social environment.• Represent the company in the local business associations.• Prepare monthly report to General Management for the performance of the site(s) for the month in review – covering profitability, volumes, client synthesis, etc., and the prospect for the coming month considering market forces and business evolution.• Ensure compliance with regulatory obligations (e.g. FMC, TSA, FCPA, Customs, etc.)• Be responsible for the country's reporting system (to Management and Middle Office)Minimum Qualifications, Skills and Experience • University undergraduate or master's degree – preferably in a Logistics related field• At least 10 years' experience in Logistics and International Freight Forwarding• At least 10 years' experience as a manager• Knowledge in Finance• Good knowledge of Microsoft Office tools• Excellent communicator #J-18808-Ljbffr

, permanent position

Position: Office Support Clerk

Water Tower Group is seeking a highly motivated and organized individual to join our team as an Office Support Clerk. As an Office Support Clerk, you will play a crucial role in ensuring the smooth and efficient operation of our office. This is a full-time, permanent position with opportunities for growth and development within our company.

Responsibilities:

• Greet and assist visitors, clients, and employees in a professional and friendly manner
• Answer and direct phone calls to the appropriate individuals
• Sort and distribute incoming mail and packages
• Maintain and organize office files and documents
• Schedule and coordinate meetings and appointments
• Assist with basic accounting tasks, such as data entry and invoice processing
• Order and maintain office supplies and equipment
• Monitor and maintain office cleanliness and organization
• Perform general administrative duties as assigned by management
  
  
  

Requirements:

• High school diploma or equivalent
• 1-2 years of experience in an administrative or office support role
• Excellent written and verbal communication skills
• Proficient in Microsoft Office and other basic computer skills
• Strong organizational and time-management skills
• Ability to multitask and prioritize tasks effectively
• Detail-oriented and able to maintain accuracy in a fast-paced environment
• Ability to work independently and as part of a team
• Professional and positive attitude
• Willingness to learn and take on new tasks and responsibilities
  
  
  

Why Work for Water Tower Group:

• Competitive salary and benefits package
• Opportunities for growth and advancement within the company
• Supportive and collaborative work environment
• Chance to work with a dynamic and innovative team
• Make a difference in the community through our commitment to sustainability and giving back
  
  
  

If you are a self-starter with a strong work ethic and a passion for organization and efficiency, we want to hear from you! Apply now to join our team as an Office Support Clerk at Water Tower Group. #J-18808-Ljbffr

Elcb Information Services Job Description

Engage with potential and existing clients, offering information about products and services . Maintain positive relationships with clients to ensure excellent customer service and repeat business.

Provide product and service information and assist with troubleshooting. Collaborate with sales, operations, and support teams to ensure seamless customer service .

Client Engagement: Respond to enquiries, provide product and service information , and assist in developing relationships with prospective and existing clients. Customer Service & Retention: Ensure a positive client experience by addressing enquiries, handling complaints, and maintaining professional relationships.

Experience: 2-5 years in sales or customer service experience, preferably in a corporate environment. Professionalism: Maintain confidentiality, present a well-groomed and professional appearance, and provide excellent customer service .

Detail-oriented and accurate information and quality service is key. This is a hands-on role in a fast-paced environment, offering exposure to customer service , sales support, operations, finance, and marketing. Assist clients in booking meeting rooms, desks, and offices, ensuring fast and efficient service . Manage a high volume of requests, prioritising effectively to meet service level agreements (SLAs). Capture customer feedback to help improve our service and platform.

Responsibilities: Gather information to provide services to clients. Provide information on funeral service options, products, or merchandise and maintain a casket display area. Obtain information needed to complete legal documents, such as death certificates or burial permits. Open and maintain customer accounts by recording account information . Recommend potential products or upsell services to clients.

Note: This job description may be subject to change as the needs of the organization evolve.

#J-18808-Ljbffr

Business Segment: Business & Commercial Banking

To provide end-to-end secretarial support to an Executive(s) by acting as the first point of contact to ensure all administrative requirements are handled within the required timeframes and standards.

Qualifications

• Type of Qualification: Diploma
• Field of Study: Office Administration

Experience Required

• 3-4 years experience supporting senior management with office and administrative requirements
• Secretarial Services
• Business Support

Additional Information

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Following Procedures
• Diary Management
• Email Monitoring
• Meeting Logistics
• Procurement Process
• Travel Arrangements

Please note: All our recruitment processes comply with the applicable local laws and regulations.

We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or

#J-18808-Ljbffr

Elcb Information Services Job Description Engage with potential and existing clients, offering information about products and services . Maintain positive relationships with clients to ensure excellent customer service and repeat business. Provide product and service information and assist with troubleshooting. Collaborate with sales, operations, and support teams to ensure seamless customer service . Client Engagement: Respond to enquiries, provide product and service information , and assist in developing relationships with prospective and existing clients. Customer Service & Retention: Ensure a positive client experience by addressing enquiries, handling complaints, and maintaining professional relationships. Experience: 2-5 years in sales or customer service experience, preferably in a corporate environment. Professionalism: Maintain confidentiality, present a well-groomed and professional appearance, and provide excellent customer service . Detail-oriented and accurate information and quality service is key. This is a hands-on role in a fast-paced environment, offering exposure to customer service , sales support, operations, finance, and marketing. Assist clients in booking meeting rooms, desks, and offices, ensuring fast and efficient service . Manage a high volume of requests, prioritising effectively to meet service level agreements (SLAs). Capture customer feedback to help improve our service and platform. Responsibilities: Gather information to provide services to clients. Provide information on funeral service options, products, or merchandise and maintain a casket display area. Obtain information needed to complete legal documents, such as death certificates or burial permits. Open and maintain customer accounts by recording account information . Recommend potential products or upsell services to clients. Note: This job description may be subject to change as the needs of the organization evolve. #J-18808-Ljbffr

Business Segment: Business & Commercial Banking To provide end-to-end secretarial support to an Executive(s) by acting as the first point of contact to ensure all administrative requirements are handled within the required timeframes and standards. Qualifications Type of Qualification: Diploma Field of Study: Office Administration Experience Required 3-4 years experience supporting senior management with office and administrative requirements Secretarial Services Business Support Additional Information Adopting Practical Approaches Articulating Information Challenging Ideas Following Procedures Diary Management Email Monitoring Meeting Logistics Procurement Process Travel Arrangements Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or #J-18808-Ljbffr

Department of Infrastructure Development

DIRECTOR: LOGISTICAL OFFICE SUPPORT SERVICES

• Reference Number : refs/023054
• Directorate : Logistical Office Support Services
• Number of Posts : 1
• Package : R 1 266 714.00- R 1 492 122.00 per annum (All-inclusive Package) The package includes a basic salary (70% of package), and a flexible portion of 30% that may be structured in terms of applicable rules. Which includes state’s contribution to the Government Employees Pension Fund (13% of basic salary).
• Enquiries : Ms. Sikelelwa Mboto /

Requirements :

• A qualification at NQF Level 7 in Public Administration / Business Administration/ Social Sciences. 5 years’ experience at middle/ senior managerial level. A valid driver’s license. A Pre-Entry SMS Certificate.

Duties :

• Manage the development of policies and processes for office support and auxiliary services. Develop a master plan to manage the logistics of all GDID buildings. Develop full review report for gap analysis and intervention strategies. Set minimum standards for registry services and transport services. Establish appropriate service provider and contractor databases. Manage the provision and maintenance of internal record management services. Manage administration and coordination of proper Records. Manage registry according to the National Archives Ac Manage the provision of centralised secretary and driver/messenger services. Manage the development of transport services blueprint.Manage parking allocations and set requirements for occupancy ratios. Manage the daily rendering of Messenger and Courier services.Manage the provision of professional secretariat services for executive meetings and executive committees. Manage the provision of food and office support services. Manage rendering of departmental Diaries services. Manage the provision of auxiliary services. Manage the provision of printing services. Develop policies and processes. Manage the provision of telecommunication services.Manage the provision of reproductive and printing services. Manage mass reproduction functions .Manage the provision of reception and switchboard services. Manage the Switchboard and Telephonic activities. Manage the co-ordination of Tele-directory communications. Manage front line Reception desk services to depart internal and external clients. People Management, Sign performance agreements for subordinates based on approved Job Descriptions, Strategic and Annual Performance Plans of the Department. Manage subordinates and maintain discipline.Manage training and development of subordinates according to agreed training interventions .Manage the provision of equipment required by subordinates for achievement of outputs in their respective Job Descriptions. Provide regular verbal and written feedback (aligned to quarterly performance assessments) to subordinates on performance. Financial Management. Strategic Management. Manage funds in the unit in compliance with Public Finance Management Act and the Treasury Regulations. Limit under spending or overspending by the unit in terms of the departmental budget allocations. Manage the effective spending of funding for special green technology projects and programmes. Strategic Management. Align the strategic priorities and the work plans of the unit with the priorities of DID. Develop operational plans and work plans for subordinates.Manage written contributions to departmental quarterly progress reports, Annual Report, SCOPA, Budget speeches, Annual Performance Plan, etc.

Notes :

• In In line with the Department’s Employment Equity Plan, PEOPLE WITH DISABILITIES are encouraged to apply. To apply for the below position, please apply online at Only online applications will be considered and for general enquiries please contact Human Resource on .Applicants must utilise the most recent Z83 application for employment form issued by the Minister for the Public Service and Administration in line with the Regulation 10 of the Public Service Regulations, 2016, All fields in the New Z83 form, must be completed and signed. Furthermore, a comprehensive Curriculum Vitae (CV) must also be attached. Failure to attach the Curriculum Vitae (CV) will result in disqualification.The New Z83 form, obtainable from the GPG Professional Job Centre website, any Public Service Department or the DPSA website all other documents are submitted by shortlisted candidates).Only shortlisted candidates will be requested to submit certified copies of qualifications not older than six (06) months, identity document and valid driver’s license (where driving/travelling is an inherent requirement of the job). It is our intention to promote representivity (race, gender and disability) in the Public Service through the filling of this post and candidates whose transfer/promotion/appointment will promote representivity will receive preference. It is the Department’s intention to promote equity through the filling of all numeric targets as contained in the Employment Equity Plan. To facilitate this process successfully, an indication of race, gender and disability status is required. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). The Department reserves the right not to appoint. If you do not receive any response from us within 3 months, please accept your application was unsuccessful.

Employer : Department of Infrastructure Development

Location : Johannesburg (Head Office)

Closing Date : 15-08-2025

Criteria Questions

Do you have a qualification at NQF Level 7 in Public Administration / Business Administration/ Social Sciences?

Do you have 5 years’ experience at middle/ senior managerial level?

Do you have a valid drivers?

Do you have a Pre-Entry SMS Certificate?

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If youdo not receive any response within 3 months, please accept that your application was not successful.

#J-18808-Ljbffr

Department of Infrastructure Development DIRECTOR: LOGISTICAL OFFICE SUPPORT SERVICES Reference Number : refs/023054 Directorate : Logistical Office Support Services Number of Posts : 1 Package : R 1 266 714.00- R 1 492 122.00 per annum (All-inclusive Package) The package includes a basic salary (70% of package), and a flexible portion of 30% that may be structured in terms of applicable rules. Which includes state’s contribution to the Government Employees Pension Fund (13% of basic salary). Enquiries : Ms. Sikelelwa Mboto / Requirements : A qualification at NQF Level 7 in Public Administration / Business Administration/ Social Sciences. 5 years’ experience at middle/ senior managerial level. A valid driver’s license. A Pre-Entry SMS Certificate. Duties : Manage the development of policies and processes for office support and auxiliary services. Develop a master plan to manage the logistics of all GDID buildings. Develop full review report for gap analysis and intervention strategies. Set minimum standards for registry services and transport services. Establish appropriate service provider and contractor databases. Manage the provision and maintenance of internal record management services. Manage administration and coordination of proper Records. Manage registry according to the National Archives Ac Manage the provision of centralised secretary and driver/messenger services. Manage the development of transport services blueprint. Manage parking allocations and set requirements for occupancy ratios. Manage the daily rendering of Messenger and Courier services. Manage the provision of professional secretariat services for executive meetings and executive committees. Manage the provision of food and office support services. Manage rendering of departmental Diaries services. Manage the provision of auxiliary services. Manage the provision of printing services. Develop policies and processes. Manage the provision of telecommunication services. Manage the provision of reproductive and printing services. Manage mass reproduction functions. Manage the provision of reception and switchboard services. Manage the Switchboard and Telephonic activities. Manage the co-ordination of Tele-directory communications. Manage front line Reception desk services to depart internal and external clients. People Management, Sign performance agreements for subordinates based on approved Job Descriptions, Strategic and Annual Performance Plans of the Department. Manage subordinates and maintain discipline. Manage training and development of subordinates according to agreed training interventions. Manage the provision of equipment required by subordinates for achievement of outputs in their respective Job Descriptions. Provide regular verbal and written feedback (aligned to quarterly performance assessments) to subordinates on performance. Financial Management. Strategic Management. Manage funds in the unit in compliance with Public Finance Management Act and the Treasury Regulations. Limit under spending or overspending by the unit in terms of the departmental budget allocations. Manage the effective spending of funding for special green technology projects and programmes. Strategic Management. Align the strategic priorities and the work plans of the unit with the priorities of DID. Develop operational plans and work plans for subordinates. Manage written contributions to departmental quarterly progress reports, Annual Report, SCOPA, Budget speeches, Annual Performance Plan, etc. Notes : In In line with the Department’s Employment Equity Plan, PEOPLE WITH DISABILITIES are encouraged to apply. To apply for the below position, please apply online at Only online applications will be considered and for general enquiries please contact Human Resource on . Applicants must utilise the most recent Z83 application for employment form issued by the Minister for the Public Service and Administration in line with the Regulation 10 of the Public Service Regulations, 2016, All fields in the New Z83 form, must be completed and signed. Furthermore, a comprehensive Curriculum Vitae (CV) must also be attached. Failure to attach the Curriculum Vitae (CV) will result in disqualification. The New Z83 form, obtainable from the GPG Professional Job Centre website, any Public Service Department or the DPSA website all other documents are submitted by shortlisted candidates). Only shortlisted candidates will be requested to submit certified copies of qualifications not older than six (06) months, identity document and valid driver’s license (where driving/travelling is an inherent requirement of the job). It is our intention to promote representivity (race, gender and disability) in the Public Service through the filling of this post and candidates whose transfer/promotion/appointment will promote representivity will receive preference. It is the Department’s intention to promote equity through the filling of all numeric targets as contained in the Employment Equity Plan. To facilitate this process successfully, an indication of race, gender and disability status is required. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). The Department reserves the right not to appoint. If you do not receive any response from us within 3 months, please accept your application was unsuccessful. Employer : Department of Infrastructure Development Location : Johannesburg (Head Office) Closing Date : 15-08-2025 Criteria Questions Do you have a qualification at NQF Level 7 in Public Administration / Business Administration/ Social Sciences? Do you have 5 years’ experience at middle/ senior managerial level? Do you have a valid drivers? Do you have a Pre-Entry SMS Certificate? Please Notes : Due to the large number of applications we envisage receiving, applications will not be acknowledged. If youdo not receive any response within 3 months, please accept that your application was not successful. #J-18808-Ljbffr