5 Nursing Support jobs in South Africa

ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector. Our client is transforming the way nurses connect with healthcare facilities by offering an on-demand staffing platform — think "Uber, but for nurses." We help healthcare facilities find qualified nurses to fill shifts quickly and efficiently, while empowering nurses to choose shifts that fit their schedule.

We're looking for a dedicated, tech-savvy Client Support Specialist to join our remote team. You'll be the first line of support when things don't go as planned—helping nurses, facilities, and patients with time-sensitive issues during the off-hours.

PLEASE NOTE:

• Working Hours: This role requires you to work EST hours, Monday - Sunday (Rotational Shifts), including holidays (mandatory).
• Work Environment: This is a fully remote working role.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

What You'll Do:

• Monitor and respond to incoming inquiries from nurses and facilities via call, chat (Intercom), and our app.
• Troubleshoot app issues (e.g., GPS/clock-in problems) and escalate as needed.
• Coordinate last-minute shift changes or emergencies with urgency and professionalism.
• Keep patients informed of any updates that may affect their care.
• Collaborate with a global remote team, sharing responsibilities and stepping in when needed.
• Document issues clearly and thoroughly for seamless handovers.

• Previous experience in customer support, healthcare coordination, or scheduling preferred.
• Strong English communication skills—both written and spoken.
• Ability to stay calm under pressure and problem-solve independently.
• Comfortable working EST hours, including weekends and holidays (mandatory).
• Proficient with mobile and web-based applications; quick to learn new tools.
• Self-driven, reliable, and a collaborative team player.

• Experience supporting nurses or working in a healthcare-adjacent role.
• Worked night shifts or irregular hours before.
• Familiarity with Intercom or similar communication platforms.

If you are not contacted within 14 working days, please consider your application unsuccessful.

About Janie:

Janie is a back office workflow provider that offers medical billing, insurance coordination, and scheduling services to medical groups and practices across the United States. We serve a wide range of medical specialties.

We are seeking talented individuals who are passionate about patient care and making a meaningful impact on people's lives. Our mission is to recruit and train exceptional individuals worldwide to support US medical patients.

About the Position:

This is your opportunity to transition into the healthcare freelancing world Collaborate with onsite medical staff to manage patient scheduling, confirm appointments, and liaise with insurance providers, all while ensuring an excellent patient experience. We offer competitive pay, RAISES, PTO, incentives, health allowances, and more. Don't miss out on this chance to make a difference in healthcare

Primary Responsibilities:

• Answer phone calls and address patient inquiries
• Schedule and confirm appointments
• Pre-screen calls (triage) and direct patients accordingly
• Work with insurance and medical records
• Assist with various administrative tasks as needed

Requirements:

• Fluent in English
• Great personality
• Customer service mindset
• Experience in Healthcare (US)

What will you do?

To form a component of the GEMS: clinical risk management/ fund management support structure. Conduct research and draft documentation and spearhead internal projects related to the work of the clinical risk or fund management teams. Support the Advanced Specialist: Strategic Sourcing with the development of the strategic sourcing strategy through the identification of cost drivers

drivers including gathering of relevant data from various sources.

• Provide effective and valuable input and guidance to the scheme to support the management of clinical risk
• Oversee the specific SPN relationship together with the fund manager and or senior/advanced clinical risk specialist
• The requirement is to ensure that all SPN operations concerns and requirements are communicated to the Fund managers for awareness and assist with actioning where required with internal role-players
• Perform the majority of medicines-related action items and tactical responses arising from the Scheme meetings
• Preparation of slides for various meetings to address medicines related agenda items and strategic inputs
• Presentation of slides at meetings and fielding of questions
• Handling of Scheme queries and tactical responses as they relate to all medicines matters, including but not limited to: Vaccination, MEL and MPL impact analyses, stock-outs and their impact, trend anomalies and expert panels
• Co-ordination and secretariat for Expert Panels
• Development of Medicine proposals
• Development of Medical Device proposals
• Ad-hoc analyses to support proposals
• Ad-hoc medicine requests
• Ad-hoc appliances request
• Participate in various strategic projects

Qualification and Experience:

• Qualified Pharmacist or Clinical Qualification
• 6 - 8 years' experience in managed care, claims, clinical coding and data analysis
• Knowledge of legislation, industry, PMB, NHI

Knowledge and Skills:

• Knowledge and application of relevant legislation
• Knowledge and application of processes and procedures
• Product and scheme rule knowledge

Turnaround Time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of line managers.

Our Commitment to Transformation

AfroCentric is committed to transformation and embracing diversity. Our Employment Equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

Should you not hear from us within a month of applying, consider your application unsuccessful.

Are you a compassionate, detail-oriented medical professional looking to make a real impact in patient care? Our busy, well-established General Practice (GP) in Strand is seeking a Medical Assistant / Nurse to join our dedicated team.

What you'll do

• Book appointments and manage schedules.
• Manage medical aid communication eg chronic applications, specialist referrals and authorisations etc.
• General practice administration.
• Assist doctors with patient care and procedures when required.
• Invoicing and billing of patients.
• Prepare examination rooms and maintain clinical equipment
• Support dispensing services and assist with stock control.

What We're Looking For

• Qualification/experience as a Nurse or Medical Assistant
• Registration with a relevant health council (e.g. SANC)
• Experience in a general practice or outpatient setting preferred
• Knowledge regarding medical administration, ICD-10 coding system, PMB management etc.
• Strong communication and organisational skills
• A team player with a proactive, caring attitude

Job Type: Full-time

Language:

• English and Afrikaans (Required)

License/Certification:

• medical qualification (Required)

Location:

• Helderberg, Western Cape (Preferred)

Work Location: In person