279 Network Operations Center jobs in South Africa

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented people which enables us to offer exceptional business services while enjoying a “work hard play hard” engaged environment.

Purpose of the Role

We are seeking a NOC Level 2 Support Engineer to work in our Cape Town office, who can apply their technical skills in a fast-paced and complex environment. The Level 2 NOC Engineer’s duties will include monitoring, diagnosing, troubleshooting, tracking, and documenting the multiple environments and day-to-day customer support and interactions.

Strong communication skills are a particularly important requirement for this role. NOC Level 2 Support Engineers should enjoy working in a fast-paced environment where adaptability and flexibility will be key to their success. The successful candidate will be able to work independently and within groups working in shifts to cover 24/7 coverage.

Responsibilities:

• Monitor Dashboards of key metrics, proactively detecting any possible incidents before they occur.
• Proactive monitoring of Slack channels for issues raised both internally and externally.
• Investigate, diagnose, troubleshoot, and resolve incidents where possible.
• Escalate incidents that require additional expertise with SRE, DBA’s, Dev Support, etc, and work with them until the incident is resolved.
• Working with Incident managers and other teams in war rooms for P1/2 issues to restore operations as quickly as possible.
• Be involved in the root cause analysis of incidents and help with incident reports.
• Adding and updating documentation for runbooks used to help troubleshoot and resolve incidents and share knowledge with the rest of the team.
• Implement and improve processes for monitoring/alerting, systems maintenance, and escalation.
• Helping and guiding the development of tooling used to troubleshoot and resolve issues to make NOC work more effectively.
• Develop key dashboards for transparency of reporting uptime and other metrics as identified.
  
  

Requirements:

• A minimum of 2 years’ experience working in a NOC team offering 24/7 critical support.
• Excellent troubleshooting and creative problem-solving abilities.
• Background in Linux administration.
• Good networking understanding (TCP/IP, DNS, routing, firewalls, etc.).
• Good understanding of technologies such as Apache, Nginx, Databases, DNS servers, etc.
• Experience with supporting Cloud-based applications – we use Amazon Web Services (AWS).
• Experience in using monitoring systems and investigating issues at a log level – we use Datadog.
• Experience coordinating and collaborating with multiple teams such as Helpdesk & SRE.
• Excellent communication and interpersonal skills.
• Ability to offer flexibility during peak times and critical projects for changing shift patterns.
• Experience in creating technical documentation and reports.
• Readiness to offer training to colleagues when needed.

Advantageous:

• Experience with Datadog Monitoring and Incident Management is a plus.
• Experience maintaining continuous integration and delivery pipelines with tools such as Jenkins and CircleCI.
• Scripting/programming knowledge of at least Unix shell scripting.
• Background in Windows Administration.
• Experience with Postgres.
• Experience with Kubernetes.

Moonspin is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2025.

The role of the Specialist: Network Operations is accountable for the delivery of the relevant operational SLA and KPIs defined in FFO contracts, supervise outsourced partners, ensuring the delivery of network performance targets, supporting to build and operate best network. Serve as primary partner interface for all stakeholders

• Manage all escalations to and from VDC as well the Operational relationships with partner Suppliers and internal teams.
• Identification of potential process issues and implementation of improvement plans.
• To assist FFO Partner to resolve faults on the BSS RAN and transmission network timeously and reduce downtime.
• Drive regular operational performance reviews (daily & weekly) with all outsourced partners, in line with the defined governance requirements.
• Manage trouble tickets and act as a single point of management escalation for all open issues.
• Diagnose network faults, quality faults and rectify or recommend corrective measures when necessary to improve network availability in the region
• Support and resolve network degradation in order to improve customer experience and benchmark performance.
• To provide technical support to Regional TX, RPO & ANOC on all Maintenance and TX related faults in the network.
• Accountable for Technical Assurance, operational management of RAN vendors and technical support for new products integration in our RAN network.
• To manage and support logistics around implementation of projects.
• Conduct site acceptance (quality control) on work done by contractors to ensure that the set standards are met and all policies and procedures are compiled to and liaise with the different role-players (Planning, Customer Care, ANOC, Installations, Property, External parties) and provide support in order to ensure effective communication and feedback as well as to enhance cooperation.
• Perform quality assurance and acceptances on delivery of commissioned RAN systems. Review invoices from the suppliers and approve in conjunction with Radio operations manager/regional EHOD/FFO EHOD.
• Assist in driving network improvement projects related to power upgrades and cooling on BTS sites in the region.
• To provide weekly and monthly reports on network performance and availability
• Ensure that all Safety, Health and Environmental standards are complied with.

• Matric/Grade 12 (Essential).
• Relevant 3-year Degree/National Diploma in Electrical Engineering (BSc, B. Tech, S4, N6, T3) (Essential) or relevant equivalent qualification.
• Minimum of 3 years’ experience in radio networks maintenance.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications:18 August 2025.

The base location for this role is Vodacom Umhlanga.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Applications are invited for the Network Operations Solutions Architect position to be based in Stellenbosch.
This person will report to the Head of Technology.

PURPOSE OF THE ROLE: The Network Operations Solutions Architect will be responsible for all network solutions from needs-analysis, through solutions architecture, implementation, and support.

Key Performance Areas would include, but are not limited to:

• Design, implement, and optimize network and connectivity solutions for customers.
• Collaborate with cross-functional teams to develop tailored technical solutions.
• Architect and integrate technologies into cohesive, high-performing solutions
• Translate business requirements into scalable and innovative network products.

The successful candidate must have the following experience/skills: - Work Experience and Competencies:

• Minimum 3 years’ experience in:
• Multi-vendor environments, hardware and software.
• Network Engineering and Network Radio frequency experience.
• Documenting solutions and architecture that can be used for implementation and support of the solutions.
• Thorough understanding of Networks, systems and how to effectively use it to deliver solutions.
• Working with Enterprise and SME business customers.
• Analytical thinking and acumen for problem solving.
• Ability to transfer skills and knowledge to others.
• Technology stack experience: SD-WAN, VPN solutions, BGP, Network automation, Network monitoring, LAN management, Enterprise W-LAN, Security solutions, Mobile (LTE&5G).
• Network tools: Monitoring, reporting, scripting languages.

Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field.
  
• Certifications and courses, as listed below, are highly desirable:
  Equipment vendor specific qualifications, Juniper, Cisco, Arista, Extreme, Fortinet, HP, Nokia.
• Project management qualification.

If interested and meet all requirements, please submit your CV with contactable references and copies of related qualifications.

PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates, in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application.
• Please refer to our Privacy Policy on our website for further information on how we process personal information.
• If you do not hear from us within 14 days, please deem your application as unsuccessful.

System Administrator

Location : Remote (Global team)

Type : Permanent | Technical Operations

Keep systems humming. Secure the future.

This is a hands-on role for a detail-oriented System Administrator who thrives on problem-solving, security hardening, and infrastructure support. If you're experienced in Linux, cloud, and scripting—and you're ready to join a high-performing, remote-first tech team—this one's for you.

About the Role

You'll be part of a global operations team, supporting the infrastructure that powers a fast-scaling tech business. From provisioning and patching to security and audits, your work will be critical to ensuring the systems are secure, monitored, and running at peak performance.

What You’ll Do

Monitor and diagnose infrastructure, services, capacity, and security

Provision, maintain, and patch servers and platforms

Action Level 1 and 2 operational requests (e.g., backups, user access, migrations)

Support service desk operations and asset reporting

Ensure compliance with security controls, governance, and audit requirements

Build and document processes, standards, and SLAs

Participate in incident response, disaster recovery, and business continuity tests

What You Bring

Linux experience (Debian, Ubuntu) is essential

macOS and Windows Server experience

Strong scripting ability (Bash, Python, etc.)

Experience with MySQL / Percona, Nginx, and orchestration tools like SaltStack or Ansible

Cloud infrastructure and networking knowledge

Experience with system hardening, backup automation, and documentation

Familiarity with agile methodologies and SysAdmin standards

Attention to detail, strong analytical thinking, and effective communication

What Success Looks Like

Secure, stable infrastructure and high system uptime

Smooth user experience and effective support response times

Well-documented systems, automated patching and backups

Strong relationships across global teams, clear reporting and process ownership

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

Position Overview:

The Solution Engineer plays a pivotal role in collaborating with the EMEA Sales Team to provide tailored technical expertise in delivering demo solutions for both existing clients and prospective customers. This position is focused on delivering comprehensive sales support, facilitating solution demonstrations, and contributing to strategic sales initiatives. The ideal candidate thrives in a dynamic, deadline-driven environment and demonstrates exceptional teamwork skills. This role is essential in driving revenue growth for MRI Software's solutions across the EMEA region.

RESPONSIBILITIES:

• Manages related Service Desk Tool queues and tickets

• Resolve or escalate incidents and service requests, maintaining relevant records promptly and efficiently within SLA

• Deployment and configuration of vMware Virtual Machines in vCentre and Azure

• Installation and management of IT security tools

• Build new systems and deploy application software

• Install new software releases and system upgrades

• Review and updating of SOPs and other relevant documentation

• Remote Desktop Gateway management, configuration, and troubleshooting

• Configuration of monitoring tools

• Active Directory management and troubleshooting

• VPN Configuration and troubleshooting

• General vCentre management and troubleshooting

• Certificate Management

• Partner with Engineering, Development and Professional Services teams to ensure successful implementation of new technologies and assures SOP’s are accurately recorded and updated

• Experience with SaaS models and large-scale distributed web architecture utilizing SaaS technologies is a plus

REQUIREMENTS:

• Knowledge of Windows Server technologies, Active Directory, storage and backup devices, VMWare, Citrix and other solutions as necessary to fulfil job responsibilities.

• Proficiency in server, storage and virtualization standards, techniques and tools.

• Analytical/problem-solving skills.

• Clear and concise verbal and written communication to all levels of the organization.

• Effectively organize and prioritize work.

• Simultaneously manage and deliver multiple projects.

• Effectively collaborates with peers, cross-functional teams, team leaders and engineering to achieve end-to-end product and process quality.

• Effectively influences others to ensure levels of quality and timeliness are met during the service improvement and delivery process

• Ability to be available for possible afterhours and standby if required

• Ability to work North American or United Kingdom hours if required

• Experience with SaaS models and large-scale distributed web architecture utilising SaaS technologies is a plus

EDUCATION

• VMWare Certified

• Azure and /or AWS Certified or working towards this

• Networking certified

• ITIL v3 or v4 nice to have

• Cyber Security Certification a plus

We’re obsessed with making this the best job you’ve ever had!

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group

• Have confidence in your health with our offered Medical Aid Scheme.

• Invest in our competitive Personal Pension plan and help set you up for your future.

• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).

• Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!

• Further your professional development with our Tuition Reimbursement Schemes

• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

JOB PURPOSE

This role is responsible for planning, developing, installation, configuration and maintenance of corporate hardware, software and any related infrastructure. This includes the creation of all plans for ensuring functionality, data consistency, security and usability of systems aligned with the organization’s priorities and enabling Company employees to do their work effectively. The System Administrator is responsible for diagnosing and resolving performance issues to ensure optimal performance and reliability. He or she will also be accountable for planning updates and maintenance of hardware and software resources to mitigate limitations and combat obsolescence. Tracking external support tickets and driving to completion of internal support tickets. Reporting system uptime, hours used in fixing or restoring services. Keeping abreast of the required annual renewal of system licenses. After hours support of production related systems including network connections/tunnels to 3rd party providers/customers is also essential.

RESPONSIBILITIES

User Support

Provide advice and assistance to users to resolve basic queries and ensure the business understands the applications/website capabilities well.

Information and Business Advice
Resolve complex queries from internal customers or suppliers by providing information and support where required. Helping build workflows and managing ways of working content within the various platforms. Taking day to day ownership of the systems you administer is a critical requirement needed.

Operational Compliance
Develop knowledge and understanding of the organization’s policies and procedures to ensure own work adheres to those standards and brings his/her experience to enhance or improve new or existing processes within the systems he/she manages. Obtain authorization from a manager for any exceptions from mandatory procedure.

Faults Diagnosis and Correction
Provide fault isolation and resolution to limit and address issues promptly.

Solutions Analysis
Find the most effective ways to respond to routine technical enquiries. Involves following procedures and precedents.

Testing IT Performance
Perform routine website/applications software tests and respond to user emails and support tickets raised to monitor, diagnose, and correct performance or system issues. Working together with the infrastructure team to improve system uptime.

Technical Database Support
Monitor and report any issues experienced on the front-end or Linux or SQL databases. Help resolve any issues together with the infrastructure team.

Administration

Monitor, maintain, improve and upgrade software versions of the various systems when required within QA and Production environments. Making sure both environments are kept in sync at all times. Follow proper QA processes, before making changes to production environments.

System Dashboards and Reporting
The System Administrator role will be required to build system reporting dashboards to present monthly reports to various stakeholders in terms of system enhancements, issues encountered and monthly support requirements and statistics.

Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

BEHAVIOURAL COMPETENCIES

• Ensures Accountability
• Methodical approach to work.
• Attention to detail.
• Logical approach to solving problems.
• Excellent written and verbal skills in English.
• High levels of energy and drive.
• Ability to troubleshoot and resolve issues in a timely manner.
• Great team-player.
• Pro-active / forward-thinking mentality.
• Organizational Savvy.
• Tech Savvy.
• Analytical thinking.

SKILLS

IT Support

Works without supervision and provides technical guidance when required on monitoring, diagnosing and fixing technological problems. This includes but is not limited to the following areas of expertise:

• Physical and technical access management
• Storage network configuration and management
• Cloud estate management
• Network security or virtual private network VPN management
• Transaction security and virus protection management
• Backup and archive management
• Apache Tomcat management
• Unix / Linux server management
• Microsoft Windows Server / active directory management
• Office 365 management
• Software defined network storage management
• VMware vSphere virtualized system management
• WAN / MPLS / IPSec Network support
• Routing protocols (OSPF, EIGRP, BGP, VLAN, Trunking) support
• WAF / Loadbalancer management

IT Testing
Works without supervision and provides technical guidance when required on ensuring that IT applications meet required specifications by designing, executing and reporting on tests of systems and services.

Assessment
Works without supervision and provides technical guidance when required on analyzing data from multiple sources to draw appropriate conclusions and make suitable recommendations.

Verbal Communication
Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.

Computer Skills
Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance for the Atlassian JIRA and Confluence and Office365 applications. The desktop content application training will be provided to the system administrator by the company’s application provider. Has Linux and SQL database knowledge for first line support of corporate applications.

Action Planning
Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions based on recommendations and requirements.

Data Collection and Analysis
Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making.

Provides Technical Support
Works with full competence to employ customer-oriented behaviors that help engineers connect with their customers in productive and efficient ways, creating positive, defining moments. Typically works without supervision and may provide technical guidance. Communicates confidently during service interaction; Sets appropriate expectations; Provides relevant product/service updates.

Troubleshoots Technical Issues
Works with full competence to employ a systematic process for solving technical issues by identifying the problem and selecting an appropriate solution. Typically works without supervision and may provide technical guidance. Verifies the problem; Defines the problem; Isolates the problem; Identifies the cause of problems; Justifies a solution; Resolves the problem.

Compliance
Works with guidance (but not constant supervision) to achieve full compliance with applicable rules and regulations in management and/or operations.

Customer-Focused Approach
Works with guidance (but not constant supervision) to orient the seller’s organization around delivering to the key needs of their customers.

In-Depth Questioning
Works with guidance (but not constant supervision) to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution.

IT Data Management
Works with guidance (but not constant supervision) to manage information throughout its lifecycle by designing and executing appropriate architectures, policies and practices.

Policy and Regulation
Works with guidance (but not constant supervision) to interpret and apply knowledge of laws, regulations and policies in area of expertise.

Questions Strategically
Works with guidance (but not constant supervision) to uncover clients’ explicit needs and/or unforeseen opportunities and challenges.

Review and Reporting
Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports.

EDUCATION

• Matric
• A+ / N+ and MCSE / MCSA or similar technical qualification in Information Technology

WORK EXPERIENCE

General Experience

• At least 2 years work experience in related IT environment is a requirement.
• VMWare certification would be an advantage.
• At least 2 years working experience with AWS related services.
• Certifications would be an advantage.
• At least 2 years’ experience in managing Azure / M365 tenants.
• At least 5 years’ experience in managing Active Directory and Windows Server environments.

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POSITION INFO:

Goede Hoop Citrus (Pty) Ltd. situated in Citrusdal, currently has a vacancy for a

Recruiter:

Joubert and Associates

Job Ref:



Date posted:

Friday, July 4, 2025

Location:

Citrusdal, South Africa

SUMMARY:

POSITION INFO:

Goede Hoop Citrus (Pty) Ltd. situated in Citrusdal, currently has a vacancy for a Systems Administrator to ensure the effective functioning, maintenance and installation of the IT systems and software, and to provide IT support to staff members. The incumbent will report to the IT Manager.

Key Responsibilities:

• Provide IT support to all staff members
• Ensure sufficient IT security (e.g. firewall maintenance etc.)
• Database administration, scripting and maintenance
• Paltrack / Freshcloud / CMS / Frameworks administration
• Development, improvement, maintenance and assisting with enquiries regarding PowerApps and PowerBI
• Monitor cameras and signals
• Integration, balances and checks
• IT purchases in conjunction with IT Manager
  
  

• Relevant tertiary qualification (certificate / diploma) in databases / system administration / IT Support
• Excellent practical knowledge and experience with IT systems, networks, hardware, and software
• Previous experience with MS SQL Systems
• Previous experience in the Agricultural Industry will be advantageous
• Good communication skills (Afrikaans and English)
• Ability to do thorough and systematic planning and problem solving
• Drivers licence & own transport will strengthen the application
  
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Advertising Services

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An exciting opportunity for a Senior System Administrator to join a fleet management solutions company. The ideal candidate will need to be comfortable with traveling to the office daily.

Responsibilities:

• Monitor and manage the company’s corporate and commercial network (active directory)
• Monitor and manage the company’s servers and services against agreed SLA (99.98% uptime)
• Monitor and manage the company’s databases (drop partitions, check stored procedures/check max connections/long running queries/loading etc.)
• Monitor and manage the company’s network security in compliance with EU’s GDPR directive and any related ISO specifications (annual audits/pen tests/patches)
• Architect any new requirements to fulfil the company’s objectives
• Manage all ITC related assets to ensure high availability
• Interface with key suppliers
• Oversight and design of monthly executive reports (BI reports)

• 10 years’ experience
• Must have CCNA accreditation
• Strong networking/firewall/security knowledge
• Strong Linux and Windows server knowledge
• Virtual machine environment experience (Docker/Proxmox setup/installation and management knowledge)
• Strong DB administration knowledge for MySQL
• Strong network and DB security understanding
• Fortigate firewall experience an advantage
• After hours support available
• Live in the upper highway area and must have own reliable transport
• Self-motivated and takes initiative
• Strategic thinker and strong in observability culture
• Interface with all levels of employees within the company’s group as well as strategic suppliers

R 55000 - R 65000 - Monthly