6 Network Operations Center jobs in South Africa

Job description:

The focus of this position is to manage escalations handed over to the individual. The individual will

also be required to manage the infrastructure from a proactive point. Part of the Job function is to

provide recommendations on how to improve the availability of the environment and manage

capacity growth. They will also be involved with architectural designs from time to time. Performing a

mentorship role for junior engineers.

Minimum qualifications:

• CCNPCCIPCCDP
• Studying towards a CCIE
  
  A Minimum of 3-5 years of experience in IT networking and an in-depth
• Understanding of the following:MPLS
• QoS

• TCP/IP

• LAN knowledge: Ethernet, Fast Ethernet, Gigabit Ethernet

• WAN knowledge: Protocols & Architectures
• VPNs & MPLS (& management thereof)
• Cisco knowledge
• SDWAN knowledge preferable
• Comprehensive working knowledge and understanding of telecommunication and Networks are essential.

Must have experience in at least two of the Network Management products below:

• Cisco Cloud and Management Platforms
• Network Automation
• Opmanager preferably

Technical Skills

• Teck Stack- must have technical skills in network protocols, troubleshooting, monitoring tools, incident management, server administration, scripting, virtualization, routing, and switching.

• Communication - strong communication and teamwork abilities to collaborate effectively with colleagues and escalate complex issues when necessary.

A bit about us

We're a world-leading smart mobility SaaS tech company with over 2,000,000 active users. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

• Are you curious, innovative and passionate?
• Do you take ownership, embrace challenges, and love problem-solving?

The Network Operations Center (NOC) Engineer will be responsible for monitoring, supporting, and maintaining Cartrack's critical infrastructure and services in a 24/7 environment. The role focuses on incident detection, troubleshooting, escalation, and ensuring service availability across the open-source Linux-based technology stack. This position requires shift work and participation in rotation schedules to provide continuous operational support.

You want to

• Monitor infrastructure, applications, and services for performance, availability, and security issues.
• Respond to alerts, incidents, and outages, ensuring timely resolution or escalation to relevant teams.
• Perform initial troubleshooting and root cause identification for system and network issues.
• Maintain accurate incident logs, shift handovers, and reporting of system events.
• Work closely with SRE, DevOps, and development teams to escalate and resolve complex issues.
• Ensure SLA adherence for uptime, incident response, and recovery times.
• Document procedures, known issues, and resolutions for operational knowledge sharing.
• Participate in shift rotations (day/night/weekend) to ensure round-the-clock monitoring coverage.

You have

• Strong experience with Linux/Unix environments (open-source stack).
• Basic to intermediate knowledge of networking (TCP/IP, DNS, firewalls, load balancing, VPNs).
• Familiarity with monitoring and alerting tools (e.g., Nagios, Zabbix, Prometheus, Grafana, etc.).
• Experience in incident management and escalation processes.
• Good understanding of ITIL processes (Incident, Problem, Change management).
• Strong troubleshooting, analytical, and communication skills.
• Ability to work under pressure in a 24/7 operational environment.
• 3+ years of experience in SRE, DevOps, or related infrastructure/operations roles.
• Ability to work flexible hours, including shift rotations and on-call duties.

Nice to Have

• Exposure to container environments (Docker, Kubernetes).
• Experience with automation or scripting (Bash, Python).
• Familiarity with CI/CD pipelines or open-source infrastructure tools.
• Previous NOC, SOC, or SRE/DevOps support experience.

Qualifications

• Diploma or degree in IT, Networking, or related field (or equivalent hands-on experience).
• 2+ years of experience in NOC, system operations, or infrastructure support.
• Willingness and ability to work in shifts and on a rotation schedule.

Job Type: Full-time

Ability to commute/relocate:

• Rosebank, Gauteng: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• IP networking: 3 years (Preferred)
• Computer networking: 3 years (Preferred)
• Network protocols: 3 years (Preferred)
• NOC: 4 years (Preferred)

Work Location: In person

Responsible for all network systems from needs-analysis, through solutions architecture, implementation, and management.

Key responsibilities:

• Responsible for all network systems from needs-analysis, through solutions architecture, implementation, and management.
• Leading the team in the role of team leader to ensure the individual team members are aligned to each other, and that the team is aligned to both the business strategy and internal and external customers / suppliers.
• Managing team objectives and MOS.

Key Outputs:

Systems Solutions outputs

• Create a network operations and systems plan that covers the immediate and medium-term needs.
• Design network systems that deliver effective operational benefit with a direct impact on cost and/or time saving.

Team Lead outputs

• Putting in place and managing the weekly MOS and operational meeting structure for the team.
• Align individual member's plans and designs to the plan by approving those plans.

Management duties

• Define and track the key objectives and goals for the team including basic budget.
• Create and present periodic reporting on the team's performance.

Minimum 2 years' experience in:

• managing multiple projects in a network operations environment.
• building advanced reports using Microsoft Excel, Smart sheets, and Python.

• leading a cross functional team, guiding them on Planning, organizing, activating, and monitoring cycles.

• Network Engineering and Network Radio frequency experience.

• Skilled in navigating complex situations and scenarios of a technical nature with a business impact.
• Thorough understanding of Networks, systems and how to effectively use it to deliver optimal solutions.
• Thorough understanding of Networks and Network design principles.
• Cross Functional network skills, routing, switching, scripting, and basic development.
• Proven record of accomplishment of network equipment and infrastructure research and implementation.
• A good blend between technology and soft skills.
• Analytical thinking and acumen for problem solving complex challenges.
• Ability to transfer skills and knowledge to others.
• Ability to put information gathered into an executable action plan.

Education Requirements

• Bachelor's degree in computer science, Information Technology, or a related field.

• Certifications and courses, as listed below, are highly desirable:

• Equipment vendor specific qualifications

• Project management qualification
• Leadership development course

Main Purpose

The NOC Manager is responsible for leading and overseeing the 24/7/365 operations of the Network Operations Centre of DFA, ensuring seamless service delivery, rapid fault resolution, and proactive network management. This role combines people leadership, customer engagement, operational governance, and technology enablement, driving continuous improvement through automation, analytics, and innovation. The NOC Manager ensures that network incidents are resolved within SLA parameters, customer communications are timely and transparent, and the NOC operates as a center of excellence for operational resilience.

ACCOUNTABILITIES & RESPONSIBILITIES (KEY PERFORMANCE AREAS & TASKS)

1. Service Assurance & Incident Management

• Oversee proactive monitoring, surveillance, and incident response across the fibre and IP/MPLS networks using advanced CRM, NMS, AIOps, and automation tools.
• Ensure timely incident reports are generated, validated, and communicated to clients within SLA.
• Lead escalation processes for complex incidents, ensuring root cause analysis (RCA) and preventive actions are implemented.
• Maintain high-quality documentation of incidents, events, and resolutions in the ticketing management system of DFA.
• Ensure a comprehensive and updated set of Standard Operating Procedures and Absolute Rules are followed between all stakeholders and key working partners.

2. Customer Experience & Stakeholder Engagement

• Act as the primary point of escalation for customer service delivery within the NOC.
• Drive proactive, transparent, and structured communication to customers during incidents and maintenance activities.
• Support customer presentations, service reviews, and technical demonstrations, showcasing NOC capability and performance.
• Ensure feedback loops with customers and internal teams are embedded for service improvement.

3. Operational Performance & Reporting

• Daily tracking and reporting on NOC performance KPIs (incident resolution times, SLA adherence, mean time to repair (MTTR), mean time between failures (MTBF), customer satisfaction scores).
• Generate accurate operational reports (daily, weekly, monthly) for management, customers, and regulatory requirements.
• Implement productivity scorecards, quality assurance audits, and performance analytics to improve team and individual output.
• Use dashboards, automation, and AI-driven insights for predictive network health reporting.

4. Team Leadership & People Management

• Lead, coach, and develop NOC engineers, fostering a high-performance culture and continuous skills enhancement.
• Ensure workforce planning supports 24/7 coverage and SLA commitments.
• Implement regular performance reviews, knowledge-sharing sessions, and training in line with evolving technologies
• Promote a culture of accountability, customer focus, and operational excellence.

5. Continuous Improvement & Innovation

• Drive continuous improvement in incident management, change management, and problem resolution processes.
• Champion automation initiatives to reduce manual workloads and accelerate response times.
• Collaborate with engineering, product, and cybersecurity teams to strengthen operational resilience.
• Identify and mitigate operational risks, ensuring compliance with security, and regulatory frameworks.

Competencies and Minimum Requirements:

Knowledge, skills, and qualifications

• NQF 7 and above
• 10 years' plus experience in Telecommunication / IT industry would be advantageous
• Minimum of 2 years' experience at a managerial level
• Experience in an Operations Centre and Customer Experience engagement is critical and preferred
• Working knowledge and understanding of fibre test equipment and fibre cable networking systems is advantageous
• Understanding and Experience in the fibre network build and repair environments
• Strong Problem Solving and Management, Co-ordination, Organisation and Business Admin, Quality, Planning and Report writing skills
• Excellent interpersonal skills, verbal / written communication including the ability to present performance feedback effectively and conflict resolution
• Strong computer skills – including sold working knowledge of all Windows-based applications
• Strong analytical and decision-making skills

Advantageous

• ITIL v3 or above practices and framework
• PMBOK
• Knowledge of Power BI

Purpose

The Lead Application Portfolio Manager is accountable for the strategic oversight, governance, and optimization of the organization's application landscape. This role ensures effective delivery, support, and continuous improvement of business-critical applications, while driving modernization, alignment with business strategy, and adoption of innovative technology practices. The position combines portfolio management, people leadership, and delivery execution, ensuring applications enable business growth, compliance, and digital transformation.

Education

• Bachelor's degree (3 years - 360 credits) bachelor's or master's degree in computer science, Engineering, Physics, Math, or related work experience

• IT Diploma or Degree

• COBIT and ITIL Managers Certification or equivalent
• Subject Matter Expert qualifications
• ITIL v4 Expert would be advantageous
• Minimum 5 years' experience in IT exposure
• Minimum 3 years' experience in leading or actively participating in large change projects
• Minimum of 3 years' experience in a leadership role
• Knowledge of databases, web services, APIs
• Fundamentals of Cloud Computing'
• Agile ways of work
• Fundamental understanding of DevOps discipline

Experience

• 3-5 years Technical, specialist or analytical skills acquired through tertiary education or the equivalent experience

• ITIL - Governance Framework

• Experience with Information System troubleshooting
• Budget setting and ongoing management
• High level working knowledge of computer networking, software installation and administration; IT Operational experience is advantageous
• Understanding of relational databases, software API's, technical documentation, software licensing
• Familiarity with Project Management principles

Key Performance Area

Holistic management of application.

• Financial management (application budget and costs)
• Vendor management (SLA ; renewals; upgrades)
• Audit compliance
• Risk mitigation/management
• Disaster Recovery
• Application monitoring (reporting; supported hardware and OS; troubleshooting)
• Management of applications on Group Technology Repository
• Oversee the end-to-end software development lifecycle (SDLC) across multiple product lines.
• Ensure on-time, on-budget delivery of application enhancements, new solutions, and regulatory changes.
• Manage application rationalization initiatives leveraging AI and automation where relevant.
• Collaborate with architecture and infrastructure teams to ensure scalability, performance, and security.

Operational Support

• Develop professional relations with all stakeholder teams, business, and vendors

• Technical support problem resolution related to networks, servers, desktops, database management software, operating systems, and business application software systems

• Co-ordinate system changes as per the change management process

• Manage and implement processes, protocols and procedures, ensuring compliance with zero audit findings

• Monitor the roll-out of new software applications or upgrades to existing applications

• Active involvement in recommendations on whether to upgrade the existing systems or install new ones

• Active involvement in ensuring proper change and governance processes is followed for all requested changes

• Ability to make decisions on backlog items and sprint planning in collaboration with product owner

• Ability to manage a support team and ensure its properly capacitated

• Ability to put together business reports relating to application performance

• Comply with Group IT Policies and Procedures. This can include standards for quality, data security and compliance (SAS 70)

• Ensure applications meet all regulatory, security, and compliance obligations (e.g., FSCA, POPIA, GDPR).

• Define and enforce application governance frameworks, lifecycle policies, and maintenance procedures.

• Drive maintenance weekend planning for large, multi-system environments with minimal downtime from an application perspective.

• Manage application risks, obsolescence, and vendor dependencies.

Business Management

• Knowledge sharing (includes Information Management)

• Ability to understand the business value the platform brings; and how to protect those assets

• Ability to translate business requirements to platform roadmap

• A thorough understanding of the business and an ability to assess business requirements

• Ability to analyse structure; flow of work and data

• Partner with business leaders, product managers, and operations to ensure application alignment to business needs.

• Act as a strategic advisor to executives on technology capabilities, innovation, and efficiency opportunities.

• Manage vendor and partner relationships, including contract negotiations and service delivery.

Disaster Recovery

• Ensure that the application has recovery capabilities (replication, active-active, backup-restore or whatever means). This is demonstrated with detailed Disaster Recovery plans (in the form of Service Recovery Instructions document) which include comprehensive failover steps, teams/skills involved, upstream/downstream dependencies etc.

• Identify critical components as part of a holistic plan and approach for the Disaster Recovery of the application and its associated sub systems.

• Actively work towards achieving better DR capability (move from backup-restore to replication, replication to high-availability)

• Ensure that software and operating system on production and DR servers are of same version.

• Ensure the technical information pertaining to the applications that your team is responsible for, is kept complete and updated on the Group Technology Repository. This includes architectural diagrams, SOPs, landscape diagrams, ownership information, application tier etc.

• Actively liaise with DR team to book applications for DR tests based on application tier. Ensure that test frequency based on the tier is adhered to.

• Ensure all production servers are backed up and receive reports daily.
• Ensure failed/missed backup issues are addressed the same day.

Competencies

• Time Management and ability to work in a High Availability platform and deliver under pressure
• Strategic & Conceptual thinking
• Ability to analyse and make decisions, with an attention to detail and problem solving
• Ability to communicate technical information to a non-technical audience
• Ability to manage senior stakeholders; to be assertive and challenge respectfully
• Ability to balance BAU and Project deliverables on application impact
• Superior Communication skills (written and verbal)
• Strong collaboration skills and a team player, with the ability to work independently