552 Network Operations Center jobs in South Africa

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented people which enables us to offer exceptional business services while enjoying a "work hard play hard" engaged environment.

Purpose of the Role

We are seeking a NOC Level 2 Support Engineer to work in our Cape Town office, who can apply their technical skills in a fast-paced and complex environment. The Level 2 NOC Engineer's duties will include monitoring, diagnosing, troubleshooting, tracking, and documenting the multiple environments and day-to-day customer support and interactions.

Strong communication skills are a particularly important requirement for this role. NOC Level 2 Support Engineers should enjoy working in a fast-paced environment where adaptability and flexibility will be key to their success. The successful candidate will be able to work independently and within groups working in shifts to cover 24/7 coverage.

Responsibilities:

• Monitor Dashboards of key metrics, proactively detecting any possible incidents before they occur.
• Proactive monitoring of Slack channels for issues raised both internally and externally.
• Investigate, diagnose, troubleshoot, and resolve incidents where possible.
• Escalate incidents that require additional expertise with SRE, DBA's, Dev Support, etc, and work with them until the incident is resolved.
• Working with Incident managers and other teams in war rooms for P1/2 issues to restore operations as quickly as possible.
• Be involved in the root cause analysis of incidents and help with incident reports.
• Adding and updating documentation for runbooks used to help troubleshoot and resolve incidents and share knowledge with the rest of the team.
• Implement and improve processes for monitoring/alerting, systems maintenance, and escalation.
• Helping and guiding the development of tooling used to troubleshoot and resolve issues to make NOC work more effectively.
• Develop key dashboards for transparency of reporting uptime and other metrics as identified.

Requirements:

• A minimum of 2 years' experience working in a NOC team offering 24/7 critical support.
• Excellent troubleshooting and creative problem-solving abilities.
• Background in Linux administration.
• Good networking understanding (TCP/IP, DNS, routing, firewalls, etc.).
• Good understanding of technologies such as Apache, Nginx, Databases, DNS servers, etc.
• Experience with supporting Cloud-based applications – we use Amazon Web Services (AWS).
• Experience in using monitoring systems and investigating issues at a log level – we use Datadog.
• Experience coordinating and collaborating with multiple teams such as Helpdesk & SRE.
• Excellent communication and interpersonal skills.
• Ability to offer flexibility during peak times and critical projects for changing shift patterns.
• Experience in creating technical documentation and reports.
  Readiness to offer training to colleagues when needed.

Advantageous:

• Experience with Datadog Monitoring and Incident Management is a plus.
• Experience maintaining continuous integration and delivery pipelines with tools such as Jenkins and CircleCI.
• Scripting/programming knowledge of at least Unix shell scripting.
• Background in Windows Administration.
• Experience with Postgres.
• Experience with Kubernetes.

Moonspin is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.

We are seeking a skilled and motivated Middleweight OSS (Network Operations Engineer) to join our team. In this role, you will be responsible for supporting our operational support systems, with a specific focus on CRM and Fusion Middleware technologies. You will ensure the performance, stability, and security of our network operations while collaborating with cross-functional teams to deliver exceptional service.

• Monitor, troubleshoot, and maintain network operations, ensuring optimal performance and reliability.
• Provide support for CRM and Fusion Middleware applications, including Oracle WebLogic and Oracle Fusion Middleware.
• Manage and support Oracle WebCenter Content Management and its integration with existing systems.
• Configure and maintain IBM WebSphere Portal, IBM MQ, and IBM LDAP to support business operations.
• Implement and manage Kafka for real-time data streaming and integration.
• Utilize ElasticSearch, LogStash, and Kibana for log management, monitoring, and visualization of system performance.
• Collaborate with development teams to identify and resolve system issues and improve operational processes.
• Ensure system security and compliance with industry standards and best practices.
• Prepare and maintain technical documentation, including system architecture diagrams and operational procedures.
• Participate in on-call support rotations and incident management as needed.

• Bachelors degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in network operations engineering, with a focus on OSS.
• Strong knowledge and experience with Oracle WebLogic, Oracle Fusion Middleware, and Oracle WebCenter Content Management.
• Familiarity with IBM WebSphere Portal, IBM MQ, and IBM LDAP.
• Experience with Kafka for data streaming and integration.
• Proficiency in using ElasticSearch, LogStash, and Kibana for monitoring and log management.
• Understanding of CRM systems and their integration within the middleware environment.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and collaboration skills.

• Relevant certifications in Oracle, IBM, or related technologies.
• Experience with agile methodologies and DevOps practices.
• Knowledge of network protocols and infrastructure.

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Network Recruitment

Location: Edenvale (Office-based)

Salary: R70 000 - R80 000 per month

Are you ready to take the lead in shaping the future of enterprise networking?

Our client is looking for a seasoned Networks Operations Manager to oversee a mission-critical, multi-vendor network infrastructure. In this senior-level role, you'll lead a high-performing team, drive network strategy, and take charge of complex security and infrastructure challenges across our enterprise stack.

You'll work with technologies including PaloAlto firewalls, Mellanox core switches, Arista routers, Cisco Meraki infrastructure, Saisei shaping, and VeloCloud SD-WAN, ensuring performance, availability, and security at every layer.

What You’ll Do:

• Lead major network projects : From LAN/WAN deployments to segmentation and refresh cycles
• Manage critical incidents : Be the go-to escalation point for complex network and firewall issues
• Develop strategy : Create roadmaps for emerging technologies and network expansion
• Mentor your team : Drive performance, development, and collaboration
• Coordinate with vendors & stakeholders : Align infrastructure with business needs
• Ensure compliance : Follow company governance, security, and change management protocols

Requirements:

• 6+ years of experience in enterprise network/security leadership
• Certifications: CCNP Enterprise, PaloAlto PCNSA, PCNSE, CCIE, CISSP, AWS/Azure networking
• Deep expertise in Routing, switching, VLANs, BGP, firewalls, SD-WAN, and security protocols
• Experience with the following tools VeloCloud, Python, Ansible, SIEM, Arista, Mellanox
• Leadership acumen: Proven success leading teams and delivering on complex IT projects

Apply now!

For more IT jobs, please visit

If you have not had any response in two weeks, please consider the application unsuccessful.

For more information contact:

Recruitment Consultant

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Retail Motor Vehicles

Referrals increase your chances of interviewing at Network Recruitment by 2x

Get notified about new Network Operations Manager jobs in Edenvale, Gauteng, South Africa .

Bryanston, Gauteng, South Africa 1 week ago

Midrand, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg Metropolitan Area 6 days ago

Johannesburg Metropolitan Area 1 week ago

Johannesburg Metropolitan Area 5 days ago

Johannesburg, Gauteng, South Africa 2 days ago

Johannesburg, Gauteng, South Africa 1 month ago

Johannesburg, Gauteng, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 3 months ago

Johannesburg, Gauteng, South Africa 9 months ago

Centurion, Gauteng, South Africa 2 days ago

Centurion, Gauteng, South Africa 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Location:
Edenvale (Office-based)

Salary:
R R80 000 per month

Are you ready to take the lead in shaping the future of enterprise networking?

Our client is looking for a seasoned Networks Operations Manager to oversee a mission-critical, multi-vendor network infrastructure. In this senior-level role, you'll lead a high-performing team, drive network strategy, and take charge of complex security and infrastructure challenges across our enterprise stack.

You'll work with technologies including PaloAlto firewalls, Mellanox core switches, Arista routers, Cisco Meraki infrastructure, Saisei shaping, and VeloCloud SD-WAN, ensuring performance, availability, and security at every layer.

What You'll Do:

• Lead major network projects
  : From LAN/WAN deployments to segmentation and refresh cycles
• Manage critical incidents
  : Be the go-to escalation point for complex network and firewall issues
• Develop strategy
  : Create roadmaps for emerging technologies and network expansion
• Mentor your team
  : Drive performance, development, and collaboration
• Coordinate with vendors & stakeholders
  : Align infrastructure with business needs
• Ensure compliance
  : Follow company governance, security, and change management protocols

Requirements:

• 6+ years of experience in enterprise network/security leadership
• Certifications: CCNP Enterprise, PaloAlto PCNSA, PCNSE, CCIE, CISSP, AWS/Azure networking
• Deep expertise in Routing, switching, VLANs, BGP, firewalls, SD-WAN, and security protocols
• Experience with the following tools VeloCloud, Python, Ansible, SIEM, Arista, Mellanox
• Leadership acumen: Proven success leading teams and delivering on complex IT projects

Apply now

For more IT jobs, please visit

If you have not had any response in two weeks, please consider the application unsuccessful.

For more information contact:

Samkelisiwe Makhanye

Recruitment Consultant

Overview

We are seeking CCNP-certified Network Operations Engineers to support our infrastructure needs.

• Implement, monitor, and repair network systems
• Ensure reliable and secure network access across the organization
• Schedule and execute routine network maintenance
• Address networking, routing, and interconnectivity issues
• Identify and resolve recurring network problems
• Manage switch backups and configurations
• Install and configure hardware as needed
• Respond to IT support tickets in a timely manner
• Demonstrate strong knowledge of routing, switching, and high availability protocols

• Matric and Bachelor's degree in Computer Science, Information Technology, or a related field.
• Cisco CCNP (required); CCNA, CCIE, or other relevant certifications are a plus
• 7 years in network support or IT operations.
• 7 years in a Network Operations Center (NOC) or similar environment.

Applications are invited for the Network Operations Solutions Architect position to be based in Stellenbosch.
This person will report to the Head of Technology.

PURPOSE OF THE ROLE: The Network Operations Solutions Architect will be responsible for all network solutions from needs-analysis, through solutions architecture, implementation, and support.

Key Performance Areas would include, but are not limited to:

• Design, implement, and optimize network and connectivity solutions for customers.
• Collaborate with cross-functional teams to develop tailored technical solutions.
• Architect and integrate technologies into cohesive, high-performing solutions
• Translate business requirements into scalable and innovative network products.

The successful candidate must have the following experience/skills: - Work Experience and Competencies:

• Minimum 3 years’ experience in:
• Multi-vendor environments, hardware and software.
• Network Engineering and Network Radio frequency experience.
• Documenting solutions and architecture that can be used for implementation and support of the solutions.
• Thorough understanding of Networks, systems and how to effectively use it to deliver solutions.
• Working with Enterprise and SME business customers.
• Analytical thinking and acumen for problem solving.
• Ability to transfer skills and knowledge to others.
• Technology stack experience: SD-WAN, VPN solutions, BGP, Network automation, Network monitoring, LAN management, Enterprise W-LAN, Security solutions, Mobile (LTE&5G).
• Network tools: Monitoring, reporting, scripting languages.

Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field.
  
• Certifications and courses, as listed below, are highly desirable:
  Equipment vendor specific qualifications, Juniper, Cisco, Arista, Extreme, Fortinet, HP, Nokia.
• Project management qualification.

If interested and meet all requirements, please submit your CV with contactable references and copies of related qualifications.

PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates, in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application.
• Please refer to our Privacy Policy on our website for further information on how we process personal information.
• If you do not hear from us within 14 days, please deem your application as unsuccessful.

Responsible for all network systems from needs-analysis, through solutions architecture, implementation, and management.

Key responsibilities:

• Responsible for all network systems from needs-analysis, through solutions architecture, implementation, and management.
• Leading the team in the role of team leader to ensure the individual team members are aligned to each other, and that the team is aligned to both the business strategy and internal and external customers / suppliers.
• Managing team objectives and MOS.

Key Outputs:

Systems Solutions outputs

• Create a network operations and systems plan that covers the immediate and medium-term needs.
• Design network systems that deliver effective operational benefit with a direct impact on cost and/or time saving.

Team Lead outputs

• Putting in place and managing the weekly MOS and operational meeting structure for the team.
• Align individual member's plans and designs to the plan by approving those plans.

Management duties

• Define and track the key objectives and goals for the team including basic budget.
• Create and present periodic reporting on the team's performance.

Minimum 2 years' experience in:

• managing multiple projects in a network operations environment.
• building advanced reports using Microsoft Excel, Smart sheets, and Python.

• leading a cross functional team, guiding them on Planning, organizing, activating, and monitoring cycles.

• Network Engineering and Network Radio frequency experience.

• Skilled in navigating complex situations and scenarios of a technical nature with a business impact.
• Thorough understanding of Networks, systems and how to effectively use it to deliver optimal solutions.
• Thorough understanding of Networks and Network design principles.
• Cross Functional network skills, routing, switching, scripting, and basic development.
• Proven record of accomplishment of network equipment and infrastructure research and implementation.
• A good blend between technology and soft skills.
• Analytical thinking and acumen for problem solving complex challenges.
• Ability to transfer skills and knowledge to others.
• Ability to put information gathered into an executable action plan.

Education Requirements

• Bachelor's degree in computer science, Information Technology, or a related field.

• Certifications and courses, as listed below, are highly desirable:

• Equipment vendor specific qualifications

• Project management qualification
• Leadership development course

Main Purpose

The NOC Manager is responsible for leading and overseeing the 24/7/365 operations of the Network Operations Centre of DFA, ensuring seamless service delivery, rapid fault resolution, and proactive network management. This role combines people leadership, customer engagement, operational governance, and technology enablement, driving continuous improvement through automation, analytics, and innovation. The NOC Manager ensures that network incidents are resolved within SLA parameters, customer communications are timely and transparent, and the NOC operates as a center of excellence for operational resilience.

ACCOUNTABILITIES & RESPONSIBILITIES (KEY PERFORMANCE AREAS & TASKS)

1. Service Assurance & Incident Management

• Oversee proactive monitoring, surveillance, and incident response across the fibre and IP/MPLS networks using advanced CRM, NMS, AIOps, and automation tools.
• Ensure timely incident reports are generated, validated, and communicated to clients within SLA.
• Lead escalation processes for complex incidents, ensuring root cause analysis (RCA) and preventive actions are implemented.
• Maintain high-quality documentation of incidents, events, and resolutions in the ticketing management system of DFA.
• Ensure a comprehensive and updated set of Standard Operating Procedures and Absolute Rules are followed between all stakeholders and key working partners.

2. Customer Experience & Stakeholder Engagement

• Act as the primary point of escalation for customer service delivery within the NOC.
• Drive proactive, transparent, and structured communication to customers during incidents and maintenance activities.
• Support customer presentations, service reviews, and technical demonstrations, showcasing NOC capability and performance.
• Ensure feedback loops with customers and internal teams are embedded for service improvement.

3. Operational Performance & Reporting

• Daily tracking and reporting on NOC performance KPIs (incident resolution times, SLA adherence, mean time to repair (MTTR), mean time between failures (MTBF), customer satisfaction scores).
• Generate accurate operational reports (daily, weekly, monthly) for management, customers, and regulatory requirements.
• Implement productivity scorecards, quality assurance audits, and performance analytics to improve team and individual output.
• Use dashboards, automation, and AI-driven insights for predictive network health reporting.

4. Team Leadership & People Management

• Lead, coach, and develop NOC engineers, fostering a high-performance culture and continuous skills enhancement.
• Ensure workforce planning supports 24/7 coverage and SLA commitments.
• Implement regular performance reviews, knowledge-sharing sessions, and training in line with evolving technologies
• Promote a culture of accountability, customer focus, and operational excellence.

5. Continuous Improvement & Innovation

• Drive continuous improvement in incident management, change management, and problem resolution processes.
• Champion automation initiatives to reduce manual workloads and accelerate response times.
• Collaborate with engineering, product, and cybersecurity teams to strengthen operational resilience.
• Identify and mitigate operational risks, ensuring compliance with security, and regulatory frameworks.

Competencies and Minimum Requirements:

Knowledge, skills, and qualifications

• NQF 7 and above
• 10 years' plus experience in Telecommunication / IT industry would be advantageous
• Minimum of 2 years' experience at a managerial level
• Experience in an Operations Centre and Customer Experience engagement is critical and preferred
• Working knowledge and understanding of fibre test equipment and fibre cable networking systems is advantageous
• Understanding and Experience in the fibre network build and repair environments
• Strong Problem Solving and Management, Co-ordination, Organisation and Business Admin, Quality, Planning and Report writing skills
• Excellent interpersonal skills, verbal / written communication including the ability to present performance feedback effectively and conflict resolution
• Strong computer skills – including sold working knowledge of all Windows-based applications
• Strong analytical and decision-making skills

Advantageous

• ITIL v3 or above practices and framework
• PMBOK
• Knowledge of Power BI