75 Network Operations jobs in South Africa

Main Purpose

The NOC Manager is responsible for leading and overseeing the 24/7/365 operations of the Network Operations Centre of DFA, ensuring seamless service delivery, rapid fault resolution, and proactive network management. This role combines people leadership, customer engagement, operational governance, and technology enablement, driving continuous improvement through automation, analytics, and innovation. The NOC Manager ensures that network incidents are resolved within SLA parameters, customer communications are timely and transparent, and the NOC operates as a center of excellence for operational resilience.

ACCOUNTABILITIES & RESPONSIBILITIES (KEY PERFORMANCE AREAS & TASKS)

1. Service Assurance & Incident Management

• Oversee proactive monitoring, surveillance, and incident response across the fibre and IP/MPLS networks using advanced CRM, NMS, AIOps, and automation tools.
• Ensure timely incident reports are generated, validated, and communicated to clients within SLA.
• Lead escalation processes for complex incidents, ensuring root cause analysis (RCA) and preventive actions are implemented.
• Maintain high-quality documentation of incidents, events, and resolutions in the ticketing management system of DFA.
• Ensure a comprehensive and updated set of Standard Operating Procedures and Absolute Rules are followed between all stakeholders and key working partners.

2. Customer Experience & Stakeholder Engagement

• Act as the primary point of escalation for customer service delivery within the NOC.
• Drive proactive, transparent, and structured communication to customers during incidents and maintenance activities.
• Support customer presentations, service reviews, and technical demonstrations, showcasing NOC capability and performance.
• Ensure feedback loops with customers and internal teams are embedded for service improvement.

3. Operational Performance & Reporting

• Daily tracking and reporting on NOC performance KPIs (incident resolution times, SLA adherence, mean time to repair (MTTR), mean time between failures (MTBF), customer satisfaction scores).
• Generate accurate operational reports (daily, weekly, monthly) for management, customers, and regulatory requirements.
• Implement productivity scorecards, quality assurance audits, and performance analytics to improve team and individual output.
• Use dashboards, automation, and AI-driven insights for predictive network health reporting.

4. Team Leadership & People Management

• Lead, coach, and develop NOC engineers, fostering a high-performance culture and continuous skills enhancement.
• Ensure workforce planning supports 24/7 coverage and SLA commitments.
• Implement regular performance reviews, knowledge-sharing sessions, and training in line with evolving technologies
• Promote a culture of accountability, customer focus, and operational excellence.

5. Continuous Improvement & Innovation

• Drive continuous improvement in incident management, change management, and problem resolution processes.
• Champion automation initiatives to reduce manual workloads and accelerate response times.
• Collaborate with engineering, product, and cybersecurity teams to strengthen operational resilience.
• Identify and mitigate operational risks, ensuring compliance with security, and regulatory frameworks.

Competencies and Minimum Requirements:

Knowledge, skills, and qualifications

• NQF 7 and above
• 10 years' plus experience in Telecommunication / IT industry would be advantageous
• Minimum of 2 years' experience at a managerial level
• Experience in an Operations Centre and Customer Experience engagement is critical and preferred
• Working knowledge and understanding of fibre test equipment and fibre cable networking systems is advantageous
• Understanding and Experience in the fibre network build and repair environments
• Strong Problem Solving and Management, Co-ordination, Organisation and Business Admin, Quality, Planning and Report writing skills
• Excellent interpersonal skills, verbal / written communication including the ability to present performance feedback effectively and conflict resolution
• Strong computer skills – including sold working knowledge of all Windows-based applications
• Strong analytical and decision-making skills

Advantageous

• ITIL v3 or above practices and framework
• PMBOK
• Knowledge of Power BI

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features. We hire experienced top talented people which enables us to offer exceptional business services while enjoying a "work hard play hard" engaged environment.

Purpose of the Role

We are seeking a NOC Level 2 Support Engineer to work in our Cape Town office, who can apply their technical skills in a fast-paced and complex environment. The Level 2 NOC Engineer's duties will include monitoring, diagnosing, troubleshooting, tracking, and documenting the multiple environments and day-to-day customer support and interactions.

Strong communication skills are a particularly important requirement for this role. NOC Level 2 Support Engineers should enjoy working in a fast-paced environment where adaptability and flexibility will be key to their success. The successful candidate will be able to work independently and within groups working in shifts to cover 24/7 coverage.

Responsibilities:

• Monitor Dashboards of key metrics, proactively detecting any possible incidents before they occur.
• Proactive monitoring of Slack channels for issues raised both internally and externally.
• Investigate, diagnose, troubleshoot, and resolve incidents where possible.
• Escalate incidents that require additional expertise with SRE, DBA's, Dev Support, etc, and work with them until the incident is resolved.
• Working with Incident managers and other teams in war rooms for P1/2 issues to restore operations as quickly as possible.
• Be involved in the root cause analysis of incidents and help with incident reports.
• Adding and updating documentation for runbooks used to help troubleshoot and resolve incidents and share knowledge with the rest of the team.
• Implement and improve processes for monitoring/alerting, systems maintenance, and escalation.
• Helping and guiding the development of tooling used to troubleshoot and resolve issues to make NOC work more effectively.
• Develop key dashboards for transparency of reporting uptime and other metrics as identified.

Requirements:

• A minimum of 2 years' experience working in a NOC team offering 24/7 critical support.
• Excellent troubleshooting and creative problem-solving abilities.
• Background in Linux administration.
• Good networking understanding (TCP/IP, DNS, routing, firewalls, etc.).
• Good understanding of technologies such as Apache, Nginx, Databases, DNS servers, etc.
• Experience with supporting Cloud-based applications – we use Amazon Web Services (AWS).
• Experience in using monitoring systems and investigating issues at a log level – we use Datadog.
• Experience coordinating and collaborating with multiple teams such as Helpdesk & SRE.
• Excellent communication and interpersonal skills.
• Ability to offer flexibility during peak times and critical projects for changing shift patterns.
• Experience in creating technical documentation and reports.
  Readiness to offer training to colleagues when needed.

Advantageous:

• Experience with Datadog Monitoring and Incident Management is a plus.
• Experience maintaining continuous integration and delivery pipelines with tools such as Jenkins and CircleCI.
• Scripting/programming knowledge of at least Unix shell scripting.
• Background in Windows Administration.
• Experience with Postgres.
• Experience with Kubernetes.

Moonspin is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.

Purpose

The Lead Application Portfolio Manager is accountable for the strategic oversight, governance, and optimization of the organization's application landscape. This role ensures effective delivery, support, and continuous improvement of business-critical applications, while driving modernization, alignment with business strategy, and adoption of innovative technology practices. The position combines portfolio management, people leadership, and delivery execution, ensuring applications enable business growth, compliance, and digital transformation.

Education

• Bachelor's degree (3 years - 360 credits) bachelor's or master's degree in computer science, Engineering, Physics, Math, or related work experience

• IT Diploma or Degree

• COBIT and ITIL Managers Certification or equivalent
• Subject Matter Expert qualifications
• ITIL v4 Expert would be advantageous
• Minimum 5 years' experience in IT exposure
• Minimum 3 years' experience in leading or actively participating in large change projects
• Minimum of 3 years' experience in a leadership role
• Knowledge of databases, web services, APIs
• Fundamentals of Cloud Computing'
• Agile ways of work
• Fundamental understanding of DevOps discipline

Experience

• 3-5 years Technical, specialist or analytical skills acquired through tertiary education or the equivalent experience

• ITIL - Governance Framework

• Experience with Information System troubleshooting
• Budget setting and ongoing management
• High level working knowledge of computer networking, software installation and administration; IT Operational experience is advantageous
• Understanding of relational databases, software API's, technical documentation, software licensing
• Familiarity with Project Management principles

Key Performance Area

Holistic management of application.

• Financial management (application budget and costs)
• Vendor management (SLA ; renewals; upgrades)
• Audit compliance
• Risk mitigation/management
• Disaster Recovery
• Application monitoring (reporting; supported hardware and OS; troubleshooting)
• Management of applications on Group Technology Repository
• Oversee the end-to-end software development lifecycle (SDLC) across multiple product lines.
• Ensure on-time, on-budget delivery of application enhancements, new solutions, and regulatory changes.
• Manage application rationalization initiatives leveraging AI and automation where relevant.
• Collaborate with architecture and infrastructure teams to ensure scalability, performance, and security.

Operational Support

• Develop professional relations with all stakeholder teams, business, and vendors

• Technical support problem resolution related to networks, servers, desktops, database management software, operating systems, and business application software systems

• Co-ordinate system changes as per the change management process

• Manage and implement processes, protocols and procedures, ensuring compliance with zero audit findings

• Monitor the roll-out of new software applications or upgrades to existing applications

• Active involvement in recommendations on whether to upgrade the existing systems or install new ones

• Active involvement in ensuring proper change and governance processes is followed for all requested changes

• Ability to make decisions on backlog items and sprint planning in collaboration with product owner

• Ability to manage a support team and ensure its properly capacitated

• Ability to put together business reports relating to application performance

• Comply with Group IT Policies and Procedures. This can include standards for quality, data security and compliance (SAS 70)

• Ensure applications meet all regulatory, security, and compliance obligations (e.g., FSCA, POPIA, GDPR).

• Define and enforce application governance frameworks, lifecycle policies, and maintenance procedures.

• Drive maintenance weekend planning for large, multi-system environments with minimal downtime from an application perspective.

• Manage application risks, obsolescence, and vendor dependencies.

Business Management

• Knowledge sharing (includes Information Management)

• Ability to understand the business value the platform brings; and how to protect those assets

• Ability to translate business requirements to platform roadmap

• A thorough understanding of the business and an ability to assess business requirements

• Ability to analyse structure; flow of work and data

• Partner with business leaders, product managers, and operations to ensure application alignment to business needs.

• Act as a strategic advisor to executives on technology capabilities, innovation, and efficiency opportunities.

• Manage vendor and partner relationships, including contract negotiations and service delivery.

Disaster Recovery

• Ensure that the application has recovery capabilities (replication, active-active, backup-restore or whatever means). This is demonstrated with detailed Disaster Recovery plans (in the form of Service Recovery Instructions document) which include comprehensive failover steps, teams/skills involved, upstream/downstream dependencies etc.

• Identify critical components as part of a holistic plan and approach for the Disaster Recovery of the application and its associated sub systems.

• Actively work towards achieving better DR capability (move from backup-restore to replication, replication to high-availability)

• Ensure that software and operating system on production and DR servers are of same version.

• Ensure the technical information pertaining to the applications that your team is responsible for, is kept complete and updated on the Group Technology Repository. This includes architectural diagrams, SOPs, landscape diagrams, ownership information, application tier etc.

• Actively liaise with DR team to book applications for DR tests based on application tier. Ensure that test frequency based on the tier is adhered to.

• Ensure all production servers are backed up and receive reports daily.
• Ensure failed/missed backup issues are addressed the same day.

Competencies

• Time Management and ability to work in a High Availability platform and deliver under pressure
• Strategic & Conceptual thinking
• Ability to analyse and make decisions, with an attention to detail and problem solving
• Ability to communicate technical information to a non-technical audience
• Ability to manage senior stakeholders; to be assertive and challenge respectfully
• Ability to balance BAU and Project deliverables on application impact
• Superior Communication skills (written and verbal)
• Strong collaboration skills and a team player, with the ability to work independently

Company Description

Brilliant Computers Citadel and Information Technology provides 24/7 IT Maintenance Services across the globe, managed by a dedicated team of vibrant young professionals. We specialize in enhancing business performance through flexible and cost-effective IT solutions and ensuring exceptional customer experience.

Role Description

This is a part-time on-site role for a Network Support Engineer located in Voat Phnum. The Network Support Engineer will be responsible for daily network administration, network engineering tasks, technical support, troubleshooting network issues, and ensuring network security. The role includes maintaining and optimizing IT infrastructures to ensure seamless operation.

Qualifications

• Network Administration and Network Engineering skills
• Technical Support and Troubleshooting skills
• Network Security knowledge
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team
• Bachelor's degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CCNA, CompTIA Network+, or equivalent are a plus
• Experience in managing IT infrastructures is advantageous

Role Purpose

The Network Support Engineer L1 is a key member of the Westbase 247 NOC team, responsible for the initial handling and triage of customer and network-related incidents. This role supports the delivery of consistent technical assistance to customers, assists with first-line diagnostics, and provides a clear escalation path to higher-level engineers. The L1 Engineer plays a critical role in maintaining high levels of customer satisfaction by ensuring efficient, accurate, and timely support responses across communication channels.

Key Responsibilities

Technical Support and Incident Handling

• Provide first-line technical support to customers via phone, email, and internal platforms.
• Triage incoming incidents by gathering necessary technical details and classifying issues according to impact and urgency.
• Perform basic troubleshooting on network-related faults and escalate unresolved or complex cases to Level 2 or Level 3 support as appropriate.
• Log faults with upstream service providers or external vendors as necessary.
• Ensure that all issues are accurately documented and tracked in the internal ticketing system.

Communication and Customer Engagement

• Maintain regular communication with customers, providing clear, concise, and professional updates on issue status.
• Reinforce service level agreements (SLAs) and manage customer expectations effectively.
• Support the wider operations team by acting as the first point of contact for basic technical and service-related queries.

Collaboration and Escalation Support

• Work closely with Level 2 Engineers, Network Engineers, and Administration teams to escalate and resolve complex incidents.
• Participate in team discussions and troubleshooting sessions to further develop practical knowledge and skills.
• Assist in collecting relevant technical data (e.g., screenshots, logs, trace routes) to support escalated investigations.

Documentation and Knowledge Base Contribution

• Contribute to internal documentation by recording recurring issues, troubleshooting steps, and known workarounds.
• Update tickets with all relevant actions, timelines, and outcomes to ensure proper incident history.
• Support continuous improvement by flagging gaps or inconsistencies in processes or knowledge articles.

Role Requirements

• Minimum Certifications: CCNA, MTCNA, or JNCIA (or actively studying toward one of these).
• Experience: 1–3 years working within a WISP/FISP environment or Network Operations Centre.
• Fluent in English with excellent verbal communication and a professional phone manner.
• Calm, methodical, and process-driven when operating under pressure.
• Ability to work independently while adhering to established procedures and escalation paths.
• Enthusiastic about learning new technologies and committed to self-improvement beyond the formal work environment.

Job Type: Full-time

Pay: From R15 000,00 per month

Location:

• Century City, Western Cape (Required)

Work Location: In person

Visit for application

Closing date

We are seeking a versatile Network Engineer / Team Lead with strong Cisco ACI expertise and the ability to operate as a generalist across all areas of the network environment. This role combines technical delivery, team leadership, and end-to-end responsibility for maintaining and enhancing a complex enterprise and data centre network. The successful candidate will lead a team of 5 network engineers, 3 network interns, provide escalation support, and ensure seamless day-to-day operations while driving forward ACI-focused initiatives. The Required Tasks and Candidate Requirements are including, but not limited to

Required Tasks:

Monitor, troubleshoot, and resolve incidents across the entire network environment including LAN, WAN, Wi-Fi, firewalls, load balancers, and data centre infrastructure.

Provide ACI-specific support: APIC management, spine/leaf troubleshooting, and tenant policy administration.

Perform root cause analysis of recurring network issues and implement corrective actions.

Support change management processes including configuration changes, upgrades, and patching across all network platforms.

Cisco ACI Focus: Design and implement scalable ACI policies (tenants, VRFs, bridge domains, EPGs, contracts) aligned with business and security requirements.

Drive ACI fabric expansion, migrations, and multi-site or hybrid cloud integrations.

General Networking: Contribute to projects involving routing/switching, wireless, firewalls, WAN optimization, and load balancing.

Create and maintain technical documentation, standards, and network diagrams.

Requirements:

5 years of professional networking experience, with at least 2–3 years in Cisco ACI.

Strong generalist background across LAN/WAN, routing/switching, firewalls (Cisco/Checkpoint), wireless, load balancers (F5), and VPN technologies.

Proven expertise with Cisco ACI fabric (APIC, spines, leaves), tenants, VRFs, bridge domains, EPGs, and contracts.

Familiarity with Layer 2/3 protocols (VLANs, VXLAN, OSPF, BGP, MP-BGP EVPN).

Demonstrated leadership or team lead experience managing small to medium-sized teams

We're Hiring: Internal IT Senior Network and Desktop Support Technician | Alberton, Johannesburg (On-site)

Are you a tech-savvy professional passionate about keeping systems running smoothly and teams connected? We're looking for a skilled
Internal IT Senior Network and Desktop Support Technician
to join a leading telecommunications company specializing in high-speed fiber and wireless networks.

In this role, you'll provide
Tier 1 and Tier 2 IT support
across hardware, software, and network systems — ensuring the reliability of both head office and remote operations. You'll handle everything from user setup and troubleshooting to maintaining the company's internal network and ensuring IT security best practices are followed.

Key Responsibilities:

Desktop & application support for internal users (Windows, macOS, Microsoft 365)

Network monitoring and troubleshooting (LAN/WAN, Wi-Fi, VPN, VoIP)

Implementing IT security measures and managing user accounts (Active Directory, MFA, antivirus)

Supporting mobile and remote field teams across multiple locations

Assisting in server and infrastructure maintenance

What You'll Need:

2–4 years' experience in IT support, desktop support, or help desk roles

Strong knowledge of Windows 10/11, Microsoft 365, and TCP/IP networking

Excellent troubleshooting, communication, and documentation skills

Relevant IT certifications (A+, Network+, or Microsoft Certified) are a plus

This is an
on-site role
based in
Alberton, Johannesburg
, offering a dynamic environment within a growing telecoms infrastructure company.

Structural Information
Job number:

Job title:
Specialist: Access Network Support (MN)

Job grade:
S5

Group/ BU:
CSB

Division:
Mobile Networks

Span of control:
0-5

Reports to:
Senior Management

Core Description
Responsible for operational service support to network operations role-players on access and core networkelements deployed and circuits provisioned with the view of meeting all specifi ed and desired companytargets and objectives. Interfacing and management of service providers as well as network assurance andcustomer satisfaction. Act as a subject matter expert on network and product performance to ensure apositive customer experience.

Job Responsibilities

• Manage and interface with service suppliers/ vendors on SLA/ KPI/ compliance/ for current and newtechnology introductions
• Advise on access network technology related assurance/ fulfi llment issues
• Analyse and advise on the current network design/ optimization
• Act as subject matter expert on access network/ core technology and products and services
• Evaluation of network design changes and manage/ advise on software patches
• Ensure all the network equipment installed are functional and comply with operational readiness standards
• Advise on and compile processes, work fl ow diagrams and design procedures
• Identify which services need to be improved on and how
• Evaluate network performance and provide directives to improve the network performance and customerexperience
• Manage new services/ products and support integrations into the network
• Manage and control change requests into the network
• Coordinate all network stakeholders and provide cross functional support
• Manage the currently deployed network capacity and dimensioning
• Report on network and product performance and improvement.

Core Competencies
FUNCTIONAL KNOWLEDGE

Customer experience; All access network technology types; Core/ Mobile technologies; Wireless technology; New generation network technology; Customer premises equipment; Business Processes; Project Management; Monitoring Systems; Contractor Management/ interface

Functional Skills
Analytical Thinking; Team player; Technical Problem Solving; Cross Functional Teamwork; Report WritingTechniques; Ability to communicate through all management levels; Trend Analysis; Persuasion; Presentation; Customer experience

ATTITUDES/ LEADERSHIP COMPETENCIES

Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities;Examining information; Adopting practical approaches

Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks

Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities

People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people;Convincing people; Interacting with people

Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people;Valuing individuals; Team working; Values Aligned with company Values

Certifications

• None

Education

• NQF 6: 3 year Diploma/ National Diploma in Telecommunication or Engineering

Experience

• 5 Years relevant experience

Additional Information
Special Requirements

• None

Physical Requirements

• None

Key Stakeholders

• Customers
• Suppliers/ Service Providers
• Partners
• Internal customers
• External customers

Main Purpose of the Role

The Desktop Technician is responsible for troubleshooting, identifying and resolving recurring operational issues, setting up hardware and software, and providing exceptional customer service. The role requires maintaining strong customer relationships and ensuring a positive experience for all users.

Key Responsibilities

• Install, configure, and maintain hardware and software applications as required.
• Provide general IT support to end-users.
• Assist users with the operation and repair of computer systems, network infrastructure, and other technical equipment.
• Collaborate effectively as a member of the IT support team, participating in technical discussions and knowledge sharing.

Requirements

• A+ certification.
• Minimum of 1 year of experience in an IT support role.
• Valid driver's license and own reliable transport.
• Strong verbal and written communication skills in both English and Afrikaans.

This position is ideal for candidates who are passionate about IT support and customer service, and who are eager to work in a collaborative and dynamic environment.

Please submit your CV with salary expectations to

Should your application be successful, we will be in contact with you. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.

Job Type: Full-time

Pay: R10 000,00 - R14 000,00 per month

Work Location: In person