175 Network Assistant jobs in South Africa

Technical Support

Cape Town, Western Cape Communicate Recruitment

Posted 4 days ago

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Job Description


SKILLS & REBEL EXPERTISE:
Prove you can fix what others can't!
Advanced Troubleshooting: You don't just rebootyou diagnose and destroy root causes
Communication Warfare: Translate tech-speak into human solutions that actually help
System Knowledge: Deep understanding of OS, networks, hardware, and software ecosystems
Rebel Tools Proficiency: Zendesk, Jira, remote desktop, and any other weapons you need

Qualification:
Bachelors degree in Computer science or IT


Contact JADE PERUMAL on
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Technical Support Consultant

DotActiv

Posted 2 days ago

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Job Description

workfromhome

This range is provided by DotActiv. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

ZAR18,000.00/yr - ZAR22,000.00/yr

Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.

There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:

  • Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
  • Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
  • Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals
  • Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing
  • Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding)
  • Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for "On-call" time is remunerated over and above your monthly total cost to company salary.

You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we're looking for someone to provide proactive customer support.

Who is DotActiv?

DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We're a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.

What does that mean for you?

Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment. Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.

Requirements

What we will expect from you

A great attitude is what is most important. The next most important thing we will expect is an "always learning" mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:

Education and Language:

  • Any relevant IT certificates or qualifications would be advantageous
  • Strong written and oral communication skills in English
  • An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language

Knowledge And Computer Skills

  • Knowledge of the principles of customer service in relation to software products
  • DotActiv Enterprise software knowledge
  • Computer packages & systems currently in use by the company
  • Project management
  • Customer coaching & support
  • Competent use of job-specific in-house systems used by the company
  • Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite
  • Basic to Intermediate MS SQL or similar solution
  • Problem-solving (Trouble-shooting)
  • Intermediate MS Operating Systems (Windows 10, 11, Server)
  • Ability to test software for bugs and feature readiness
  • IIS/SSL Certificates.

Soft Skills

To thrive in this position, you will need to have the following soft skills:

  • Ability to patiently support, educate and assist customers
  • Good oral & written communication skills
  • Excellent client relationship skills (Quality client engagement)
  • High capacity to represent the brand
  • Ability to multitask & remain attentive in an often-busy environment
  • Be naturally calm and focused
  • Be versatile if participation in other types of activity is required
  • Team player (especially within a matrix project environment).

Character Traits

  • Empathetic
  • Able to deal with regular stress peaks
  • Curious
  • Positive and Upbeat
  • Technician/ Problem solver at heart

Benefits

What you can expect from DotActiv

Here's what you can expect from DotActiv as technical support:

  • You'll receive a starting monthly Cost to Company salary of between R18k and R22k, depending on your qualifications and experience
  • You'll be working remotely and assisting customers remotely online.
  • Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
  • The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.

We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
  • Industries: IT Services and IT Consulting

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Technical Support Engineer

Pattern Matched Technologies™

Posted 2 days ago

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Job Description

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AtPattern Matched Technologies , we develop and support mission-critical cloud-based services that power our clients' infrastructure and applications. As we scale our engineering and cloud operations, we’re seeking a highly skilledTechnical Support Engineer to join our growing team.

Overview

We are looking for a detail-oriented and experienced AWS Support Engineer to provide hands-on support and troubleshooting across our AWS-based platforms. You will play a key role in ensuring system availability, resolving technical incidents, supporting deployments, and improving our operational reliability.

This role involvesrotational shift work as our services run 24/7, and we aim to maintain continuous coverage as the team grows.

Key Responsibilities
  • Provide tier-2 and tier-3 support for AWS-based systems and services
  • Troubleshoot and resolve issues related to EC2, RDS, S3, IAM, Lambda, CloudWatch, SQS, SNS, and other AWS services
  • Monitor cloud infrastructure, respond to alerts, and implement proactive solutions
  • Support CI/CD pipelines and assist development teams with build and deployment processes
  • Collaborate with teams to implement best practices in reliability and scalability
  • Maintain clear documentation and logs for incident management and post-mortems
  • Participate in shift-based on-call rotations to ensure 24/7 support coverage
  • Identify and drive improvements to automation, monitoring, and incident response processes
Minimum Qualifications
  • 5+ years of experience in a cloud operations, DevOps, or support engineering role
  • Strong hands-on experience withAmazon Web Services (AWS) ecosystem
  • Solid knowledge ofLinux systems administration and networking
  • Familiarity with infrastructure-as-code tools such asCloudFormation or Terraform
  • Experience with monitoring tools (e.g., CloudWatch, Datadog, Prometheus)
  • Ability to troubleshoot and debug distributed systems
  • Scripting knowledge (e.g., Bash, Python, or PowerShell)
  • Excellent communication and documentation skills
Preferred Qualifications
  • Bachelor’s degree in Computer Science, Information Technology, or a related field
  • RelevantAWS Certifications (e.g., AWS Certified SysOps Administrator, AWS Certified Solutions Architect – Associate or Professional)
  • Experience with container technologies (e.g., Docker, ECS, EKS)
  • Familiarity with ITIL or similar incident and change management frameworks

This position will require participation in arotational shift schedule , which may include:

  • Evening or overnight coverage
  • Flexibility to respond to high-priority incidents during off-hours
  • As the team grows, shift schedules will be refined to balance workloads and improve coverage.
What We Offer
  • Competitive compensation package
  • Remote-friendly and flexible work culture
  • Exposure to modern cloud-native technologies and production environments
  • Professional development and certification support
  • A collaborative and inclusive team environment
Employment details
  • Senioriy level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Software Development

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Technical Support Specialist

Gauteng, Gauteng Optimal Growth Technologies

Posted 2 days ago

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Job Description

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Overview

Location: Remote

Contract duration: 12 months

We are seeking an entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.

Responsibilities
  • User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
  • First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
  • Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
  • Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
  • Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
  • Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
  • Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
  • Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
  • Experience: 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
Qualifications
  • Familiarity with Microsoft Excel and comfortable learning new software applications.
  • Strong attention to detail and ability to follow established processes.
  • Clear and friendly communication skills for working with internal customers.
  • Customer-focused mindset with a willingness to help others.
  • Good organizational skills for tracking requests and follow-ups.
  • Ability to stay calm and professional when resolving user issues.
  • Eager to learn financial and HR systems with on-the-job training.

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Technical Support Engineer

Gravit8 Information Technology

Posted 2 days ago

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Job Description

Overview

MUST BE BASED IN CAPE TOWN AS ALL INTERVIEWS ARE DONE IN PERSON. Applicants outside of this area will not be considered.

Support Engineer – Technical Support (on the road)

Location: Cape Town (South Africa-based) | Salary: Negotiable, based on experience

Are you the go-to person for solving tech problems? Do you enjoy working with people and making a real difference in their day by resolving issues efficiently and professionally?

Gravi8 is looking for a confident, motivated, and tech-savvy Support Engineer to join our dynamic support team. If you’re eager to expand your IT knowledge, thrive in a fast-paced environment, and enjoy collaborating with others, this could be your next great career move.

This is for a call out engineer role where you will be travelling to the Clients daily.

What You’ll Do

As a Support Technician at Gravi8, you'll play a key role in delivering exceptional IT support to our clients. Your responsibilities will include:

Technical Support & Troubleshooting

  • Provide first-line support for hardware, software, and network-related issues
  • Effectively troubleshoot issues and escalate complex problems to the Escalation Team or relevant stakeholders
  • Guide users through product features, setup, and common troubleshooting steps
  • Collaborate with third-party vendors to resolve technical issues when necessary

Ticket Management

  • Attend to and manage assigned support tickets from start to resolution
  • Maintain detailed and timely updates on all ticket progress
  • Ensure each ticket includes a clear summary of work completed or resolution applied
  • Prioritize and complete tickets within defined SLA timeframes

Client Communication & Service

  • Maintain clear, professional, and proactive communication with clients throughout the support process
  • Manage client expectations effectively and ensure a positive support experience
  • Provide guidance, recommendations, and technical insight to assist clients and improve their IT environments

Process Improvement & Documentation

  • Log and document all client interactions accurately in support systems
  • Identify recurring issues and suggest process improvements to enhance support efficiency
  • Propose IT enhancements to assigned vCIOs that can improve the client's infrastructure and experience
  • Assist in developing and refining internal policies and procedures
  • Participate in the development of new features, bug fixes, and software improvements
  • Support customer-specific and engineering-driven initiatives within multicast and networking environments
  • Conduct peer code/design reviews and collaborate with adjacent teams on programming interfaces
  • Develop automated tests to support QA efforts and ensure high-quality software delivery

Ongoing Learning & Tech Advancement

  • Proactively research unfamiliar topics and self-learn new technologies
  • Stay up to date with the latest tools, trends, and best practices in the IT industry
  • Share knowledge and contribute to a culture of learning and growth within the team

Afterhours duty every few weeks for a week on a rotation bases with other engineers/technicians - None negotiable.

What We’re Looking For:

Qualifications & Experience:

  • Matric certificate (required)
  • 5+ years in a technical support or MSP environment
  • Networking+ and A+ certifications (required)
  • MCSE/MCSA or equivalent (preferred)
  • Experience supporting Windows Server, Office 365, and networking infrastructure
  • Exposure to ITIL best practices and working within SLA frameworks

Technical Skills:

  • DNS, DHCP, Active Directory
  • Networking fundamentals, security best practices
  • Hardware and software troubleshooting
  • Configuring routers, switches, firewalls, and wireless access points
  • Windows Server 2012 and up, including Hyper-V
  • Office 365, Google Workspace configuration
  • Cloud infrastructure (Microsoft Azure, third-party providers)
  • Basic Mikrotik and general firewall rule configuration
  • Familiarity with editing DNS records (CNAME, TXT, MX)

Who You Are

  • Customer-focused with a passion for helping others
  • Strong communicator—both verbal and written
  • Excellent time management and organizational skills
  • Proactive, self-motivated, and eager to learn
  • Detail-oriented with strong memory recall
  • Collaborative mindset, ready to both teach and be taught
  • Able to manage multiple priorities and adapt quickly to new tools and technologies

What to Expect

  • Responding to and managing support tickets
  • Keeping clients updated and setting realistic expectations
  • Documenting ticket progress and final resolutions clearly
  • Liaising with vendors and escalation teams as needed
  • Staying up to date with emerging technologies
  • Recommending improvements to enhance the client experience

Why Join Us?

You'll be part of a dynamic, hands-on team where no two days are the same. You'll have the opportunity to work on interesting projects, develop your technical skills, and grow your career in a supportive environment.

Employment Type

  • Full-time

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Technical Support Engineer

Cape Town, Western Cape HuntWave

Posted 2 days ago

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Job Description

Overview

We are an international video-centric AIoT solution and service provider, delivering advanced security technologies to businesses and organizations across South Africa. We are seeking a Technical Support Engineer to provide expert support, installation assistance, and maintenance for our clients security systems.

Responsibilities
  • Introduce new product features to the Channel Customer, help customer to select and configure products
  • Maintains knowledge of technology innovations and trends.
  • Understand and consolidate customer demand for products, feedback to product department for product improvement
  • To coordinate resources, provide technical support
  • Identifies, investigates, and resolves users problems with software and hardware.
  • Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
  • Consults with clients to determine steps and procedures taken to identify and resolve the problem.
  • Applies knowledge of software, hardware, and procedures to solve problems.
  • Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
  • Collaborates with other staff to research and resolve problems.
  • Arranges service by RMA to repair or replace defective items.
  • Performs other related duties as assigned.
Qualifications
  • Degree in Network, communications, computers and other related fields
  • At least 2 years of experience in customer technical support highly preferred.
  • Technical knowledge in the CCTV and Network field
Key Skills
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Professional and pleasant telephone manner
  • Ability to explain technical issues to technical and nontechnical employees and customers
  • Strong analytical and problem-solving skills
  • Proficient with Microsoft Office Suite or related software
  • Proficient with or the ability to quickly learn an array of hardware and software

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Technical Support Administrator

Cape Town, Western Cape Capital International Limited

Posted 3 days ago

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Job Description

What you’ll do

The work will be varied, and some will be project based. The project focus will be directed by CIG’s Senior Management Team and will be in addition to supporting the wider business with ‘BAU’ activities as required and directed by your line manager.

Duties include:

  • You will conduct periodic risk assessments in line with regulatory requirements and CIL’s quality standards.Undertake and document an effective customer risk assessment in line with the appropriate risk rating of the account
  • Collect and assess CDD / EDD in line with CIL’s regulatory policy requirements
  • With the implementation of our new iDCRM system, review and update where necessary our client and introducer records to ensure their roles and relationships are accurately reflected on the system
  • Liaising and responding to clients and introducers within the scope of project requirements
  • You will be actively involved in a variety of team and company projects that will ensure regulatory adherence to AML CFT legislation, provide quality services to our clients and introducers and support the wider Investment Operations teams.
  • You will be required to conform to the Company’s AML procedures and guidelines at all times
  • You may, from time to time, be required to undertake other activities of a similar nature within your capabilities in other teams, as requested by your line manager.

At all times the Groups values should be at the heart of everything and consistency of evidence of adherence to the values will be a key aspect of the role.

Excellence

You will be constantly finding ways to ensure that the service we offer our clients, both internal and external, is faultless. Developing yourself and others to be the very best at what you/they do and to be the very best version of themselves/yourself.

Integrity

We are a regulated Investment firm and as a result everything you do must be driven by impeccable ethics. Trust and integrity are key to this and all roles.

Innovation

as a leader in your field, you will be instrumental in driving the organisation forward in terms of new solutions, new technological outcomes, and new ways of working, ensuring we can continue to deliver our objectives against cost, value, and service.

What you’ll need to succeed

Technical Skills

Professional Knowledge

Application of Professional Knowledge

Ability to interpret AML/CFT regulatory obligations and apply in a practical and pragmatic manner.

Awareness of current regulatory and group AML/CFT requirements.

Awareness of AML/CFT transactional activity regulatory standards and requirements

Apply knowledge and professional judgement when undertaking client risk assessments and document fully throughout the life of the client relationship.

Demonstratable experience in conducting customer due diligence (CDD) and enhanced due diligence (EDD) processes.This includes collecting and assessing CDD/EDD against regulatory policy requirements in line with a risk-based approach.

Ability to validate and verify Source of Funds and Source of Wealth requirements with the ability to validate and verify both using independent sources.

Apply knowledge to conduct new business risk assessments with due regard to regulatory requirements and quality standards set by the regulator and CIG policies and procedures.

Articulate and communicate with fact and confidence to clients and stakeholders regarding CDD/EDD deficiencies identified as part of the review process.

Understand and apply client risk assessment standard methodology; identifying and recommending any incidences where standards could be challenged based on a structured, thought-out risk-based approach.

Identifying and assessing high risk indicators and mitigating where appropriate through the client risk assessment.

Ability to undertake and document an effective customer risk assessment resulting in an appropriate risk rating.

Document and record full assessment including all risk factors and mitigating factors that were considered to determine final risk rating.

Other requirements
  • Be educated to degree level and/or have an AML or Compliance Qualification would be advantageous
  • Be detail orientated, with a high degree of accuracy
  • Strong IT skills are desired in all Microsoft applications
  • Strong organisational and time management skills
  • Consistently perform allocated tasks promptly within deadlines and to a high standard
  • Strong client communication skills (verbal and written)
  • Be understanding of the importance of responding promptly to customer queries and providing timely feedback
  • Promote trust in the workplace through open and honest communication with colleagues
  • Be able to effectively prioritise workloads based on customer and regulatory requirements
  • Inspire and motivate co-workers by maintaining a positive attitude
  • Think outside the box’ to find a solution when a problem has been identified
  • Remain task focused to end result
  • Strong client communication skills (verbal and written) in relation to complex but routine matters
Who we are

At Capital International, we're more than just a company; we're a vibrant team of innovators dedicated to putting our clients at the centre of everything we do. From a small investment firm established in 1996 in the Isle of Man, we've evolved into a dynamic global team of over 240 professionals based in the Isle of Man, South Africa and Jersey, all united by a shared vision. Our significant growth over the past two decades has not dulled our commitment to the family values that were woven into our foundation. Embracing a culture of Innovation, Integrity, and Excellence, we empower our team members to think creatively and push boundaries in everything they do. Join us, and be part of a forward-thinking environment where your ideas can thrive and make a real impact in propelling us forward.

Our promise to you

At Capital, we invest wholeheartedly in our people, offering not just competitive salaries but a comprehensive range of benefits that prioritise your well-being and career advancement. Enjoy the peace of mind that comes with private health care and life insurance, while our flexible working hours ensure you achieve the perfect work-life balance. Our pension scheme, alongside volunteering opportunities for those keen to give back, reflects our commitment to your future and our community.

We believe in empowering our team members to take charge of their growth. That’s why we provide extensive training and development programmes designed to help you drive your career forward and hone your leadership skills. Moreover, you’ll have unique access to our innovative products, allowing you to engage fully with your professional environment.

If our benefits resonate with you, you’ll also appreciate the positive and supportive atmosphere created by our welcoming colleagues. At Capital, we cultivate a culture built on trust and open communication, where collaboration is key, and every achievement is celebrated. Join us and contribute to a team that strives for excellence and values your unique insights and contributions.

  • Transparent Communication : Embrace open dialogue and transparency. Your voice matters!
  • Excellence Commitment: Keep promises, deliver quality work, and take ownership.
  • Respectful Collaboration: Value diverse perspectives through constructive discussions.
  • Result Recognition: Celebrate success and take pride in your impact.
  • Team Synergy: Stand by your decisions, support your team, and take pride in our collective achievements.

Don’t just watch what we accomplish, be a fundamental part of our successes, embody our behaviours and apply today!

It is the policy of Capital International to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, genetic information, or any other basis protected by law.

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Technical Support Manager

Johannesburg, Gauteng Be Different Recruitment

Posted 3 days ago

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Job Description

Reference: JHB -NL-2

A leading cash management company based in Houghton is urgently looking for a Support Manager to be responsible for managing the provision of technical support to ICT operations through efficient and responsive Service Desk and Service Delivery Management teams. The Support Manager will be accountable for the delivery of the functional strategy and service management performance in line with service level agreements (SLAs).

Duties & Responsibilities

In order to be considered, the following is required:

  • Degree in Information Technology Management, Computer Science, Business Administration, Commerce or similar
  • Certification in relevant Enterprise Architecture or Technology frameworks and methodologies (Advantageous)
  • Microsoft Office Suite
  • Customer Service
  • Team Leadership
  • Business Analysis
  • Good written and verbal communication skills
  • Programming languages
  • Data modelling
  • Understanding of database / database management
  • Knowledge of ICT project management principles (e.g., Agile)
  • Understanding of Software Development Life Cycle (SDLC)
  • A strong technical background in applications or technical management experience
  • 8 years of experience within a technology department
  • 5 years of management experience leading a team of ICT professionals
  • 3 years of financial industry experience

Key Performance Areas (KPAs):

  • Technology strategy and innovation
  • Planning and organisation
  • Execute analysis and design activities
  • Technical implementation within own area
  • Vendor management
  • Customer management
  • Business partner relationship management
  • Quality
  • Risk management
  • Finance
  • Leadership and people management

If you would like to email your CV directly, please send it to or contact .

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.

Package & Remuneration

Plus Medical Aid, Pension, Risk Benefits, Disability, Funeral Cover, 13th Cheque for non-management roles.

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IT Technical Support

Cape Town, Western Cape Paracon - Gauteng

Posted 3 days ago

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Job Description

Job Purpose

The main purpose of this role is to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality. This is a 1st line support role.

Key Responsibilities

  1. Process client requests and resolve incidents swiftly
  2. Ensure hardware, desktop, network, app and connectivity functionality
  3. Collaborate with third party service providers to resolve technical issues
  4. Maintain functional network and infrastructure knowledge
  5. Perform network and infrastructure maintenance
  6. Ensure ticket closure is resolved timeously
  7. Achieve optimal BSC performance
  8. Ensure client satisfaction

Technical Skills

  1. Technical and product knowledge; hardware and software
  2. Proficiency in Office 365 and servicing certificates
  3. Knowledge and experience with third party service provider products
  4. Understanding of network connections and functionality
  5. Strong interpersonal skills
  6. Effective communication skills
  7. Ability to build relationships
  8. 2 - 3 years of support experience
  9. Any IT related experience
  10. Extensive experience in hardware, application, and software understanding
Desired Experience & Qualification
  1. Process driven
  2. Resilience
  3. Learning potential
  4. Strategic insight
  5. Relationship building
Package & Remuneration

This is a permanent role onsite.

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Technical Support Engineer

Marel

Posted 4 days ago

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Job Description

Overview

JBT Marel has an opportunity for a Technical Support Engineer to join our team based in Cape Town, South Africa.

Responsibilities
  • Development of Service Products e.g., Tactical / Strategic Technical Solutions and Go-to-Market
  • Strategies with the aim to increase revenue (ProCare, Consumables, Retrofits…)
  • Develop, review, and improve service, EOL (end of life) and upgrade kits for all equipment sold and maintained in Southern African region.
  • Create and maintain ‘as-built’ diagrams/documentation, as well as process and procedure documentation to be used as group standard within Customer Service.
  • Build and maintain relationships with existing customers (Partner Management).
  • Follow up with existing customers on rebuild proposals, projects, and breakdowns and promote JBT Marel Spares, Service, Rebuilds and Upgrade Kits.
  • Customer emergency support (internal support to customer and JBT Marel field team).
  • Engineering support to field technicians and on-site project coordinator.
  • Oversee warranty process, repairs and/or replacements. Investigate and propose improvement or changes to rectify issues.
  • Present solutions for future needs and future projects to upper management.
  • Engineering support to RSA Engineering Office - when required.
  • Explain and simplify complex technical and design concepts.
  • Collaborate with Sales, Customer Service, and Operations team members on new concepts, solutions, proposals, and Request for Proposal (RFPs) to future customers.
  • Liaise with JBT Marel international offices on latest and new developments of existing equipment to support customers on all product lines in region.
  • Preparation and presentation of various Customer Services value add initiatives to management and potential customers.
Qualifications / Requirements
  • Technical Diploma / Degree (or equivalent).
  • Minimum 3 to 5 years business experience required, preferably in a manufacturing environment.
  • English and Afrikaans proficiency (oral & written).
  • A good/deep understanding of JBT Marel Product Lines and market dynamics.
  • Enthusiastic about implementing change and challenging status quo.
  • Entrepreneurial spirit and can-do attitude.
  • Enjoys working cross-departmentally (interconnected with JBT Marel Regional team, Customers, and other supporting functions).
  • Eager to learn, initiative taker and problem-solver.
  • Proactive and continuous improvement attitude.
  • Meticulous and organized.
  • Have a good temper to handle disputes and emergencies and must be service-oriented.
Benefits
  • Medical aid (optional)
  • Pension fund
  • Income protection cover
  • Group Life cover
  • 13th Cheque

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

About JBT Marel

JBT Marel is an international market leading company in the global food processing industry. We have offices in more than 25 countries all over the world. We are growing both organically and by acquisitions and are continuously looking for new employees that want to grow with us! We offer you the growth potential of a company with a developing technology that is unique in its field, plus a collaborative working environment where your individuality, imagination and talent will be recognized and rewarded.

Job details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Machinery Manufacturing
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