105 National Role jobs in South Africa
National Product
Posted today
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The Focus Group Johannesburg, South Africa 01 October 2025 Mid / Senior Full Time Market Related 5 years - 10 years Skills Product Management Sales Management Production Application Support Medical Immunology Biotechnology SAP Customer Relationship Management (CRM) Laboratory Analysis Pathology Sales Industries Medical Pharmaceutical Medical Devices Job Description
About our Client and the Role
Our CLIENT, a well-established Medical Technology company, covering a wide range of therapeutic portfolios and products, is seeking a dynamic and highly experienced National Product & Sales Manager to lead their Laboratory Division. This senior leadership role carries the responsibility of driving growth, managing sales and support teams nationally, and developing strong client and supplier relationships.
The successful candidate will be a strategic thinker, a strong leader, and an influential spokesperson who can set direction, communicate vision, and deliver measurable results. With a balance of product expertise, sales excellence, and business acumen, this individual will ensure sustainable growth while positioning the CLIENT as a market leader in the laboratory sector.
Key Responsibilities
Sales Leadership & Management
Drive national sales performance and achieve revenue targets.
Lead, coach, and manage a national sales and applications team to deliver growth.
Build strong client and market relationships with hospitals, laboratories, healthcare groups, and government bodies.
Ensure customer satisfaction and resolve escalated client issues.
Product & Business Strategy
Develop and implement a national product strategy aligned with market trends and company objectives.
Monitor competitor activity, market developments, and pricing to maintain competitive positioning.
Conduct ongoing viability assessments for existing and new product ranges.
Support product launches, training, and application support across the Laboratory Division.
Supplier & Partner Relations
Build and maintain strong relationships with international and local suppliers.
Negotiate pricing, support distribution agreements, and provide regular feedback on market activities.
Participate in supplier training, international meetings, and congresses as required.
Marketing & Brand Development
Prepare and manage the annual marketing budget for the division.
Ensure marketing material, product features, and promotional activities support sales efforts.
Represent the company at national congresses, conferences, and industry events.
Operations & Reporting
Oversee stock management, forecasting, and logistics coordination.
Prepare sales and product performance reports for management and suppliers.
Manage costs and ensure budget compliance.
Contribute to tenders, contracts, and compliance processes.
Key Performance Indicators (KPIs)
Achievement of national sales and growth targets.
Effective team leadership, development, and performance management.
Successful execution of national product strategies.
Strong customer satisfaction and retention.
Effective supplier engagement and compliance with agreements.
Timely and accurate reporting on sales, forecasts, and budgets.
Qualifications & Experience
Undergraduate degree in Business, Life Sciences, Biotech or a related field.
Minimum 5 years' experience in Laboratory sales and/or Laboratory Management
Proven track record in national sales management and product strategy execution .
Strong knowledge of the healthcare market in South Africa, including tenders and private/public healthcare groups.
Computer literate with strong CRM, reporting, and presentation skills.
Personal Attributes & Skills
Strategic thinker with strong commercial acumen.
Excellent leadership, coaching, and people development skills.
Results-driven and customer-focused.
Strong negotiation, presentation, and communication abilities.
Professional, accountable, and self-motivated.
Ability to manage complex business units and multiple stakeholders.
1.5% commission of gross profit of direct sales attributable to the LAB division
National Events
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Position Identification
Position Title : NATIONAL EVENTS AND VOLUNTEER CO-ORDINATOR
Organization : Islamic Relief South Africa
Location : Johannesburg, South Africa
Reports to : National Volunteer Coordinator
Job Summary
Responsible for managing IRSA's Volunteers and Regional Volunteer and Events coordinators
· Form strategic relationships with volunteer groups to execute fundraising events on IRSA's behalf
· Co-ordinate effective volunteer fundraising events together with the Fundraisers
· Co-ordinate and organize regional fundraising events together with the fundraisers
· Manage Pledge sessions at Events
· Initiate and revive IRSA crowdfunding through IRChallenges
· Raise funds for IRSA through mobilizing Volunteers and Events
Key Accountabilities
Managing Volunteers
· The Events and Volunteer Co-ordinator supervises volunteers and provides direction, coordination, and consultation for all volunteer functions within IRSA.
· Develop, promote, and maintain a wide range of volunteer opportunities within the organization
· Recruit and maintain network of volunteers, ensuring they are motivated and receive recognition for efforts
· Provide ongoing support and guidance for volunteers
· Act as a single point of contact for volunteers in your region
· Develop a Volunteer structure, inline with IRW volunteer policy
Volunteer Fundraising
· Manage Volunteers to host and organize fundraising events which increase the funding of Islamic Relief
· Manage Volunteers to organize IRchallenges and Crowdfunding opportunities to increase the income for Islamic Relief
· Develop and maintain relationships with other volunteer organizations to execute Fundraising events on behalf of IRSA
Organize and Manage Events
· Coordinates fundraising of institutional and special donor events which involves decision making input on external resources, managing event processes, coordinating meetings, preparing, monitoring and distributing event budgets.
· Coordinate fundraising events such as Nasheed Concerts and Gala dinners to maximize income for IRSA
· Secure sponsorship for IRSA events
· Coordinate and Project Manage Event logistics
· Manage and Execute Pledges at IRSA events
Co-ordinate Crowdfunding events
· Identify, select and manage IRSA's Crowdfunding opportunities through IRchallenges and sporting events such as Comrades, Argus Cycle tour etc.
· Mobilise volunteers to co-ordinate crowdfunding events
Administrative
· Enters donor information, event invitation and participant lists on appropriate CRM system in Raisers Edge database.
· Responsible for communications and marketing in support of special events
· Coordinates production and distribution of print materials for events
· Facilitate all post-pledge processes after events, including managing the pledge database and ensuring the funds are deposited into IRSA'a account
Key Interfaces
· Regional Events and Volunteer Co-ordinators
· Head of Fund Development
· Head of Communications
· Head of Programmes
· Regional Programmes Officers
· Chief Executive Officer/Country Director
· All volunteers Nationally
Educational Qualifications, Skills and Knowledge
· Degree in Communications or Marketing other than other relevant qualification
Minimum 6-7 years of professional experience in similar position with demonstrated experience
· An understanding of Marketing concepts
· Ability to communicate technical information and requirements to non technical management and internal stakeholders.
· Commercially aware with good understanding of budget management and ROI
· An aptitude to plan annually, multiple campaigns and activities
· An understanding of marketing and other current marketing trends
· An ability to manage multiple projects
· An understanding of marketing strategy, marketing techniques, and knowledge of qualitative and quantitative research techniques
· Proven record of excellent people and interpersonal skills with strong communication skills at individual and group levels.
· Third sector experience, specifically within a marketing led role.
· Experience of delivering with a marketing budget and using resources effectively to successfully balance creative aspirations with limited financial and other resources
· A track record of developing innovative marketing campaigns across all media
· Creative and innovative approach to online and offline media
· Highly organised and strong team player
· Willing to work evenings and weekends, particularly during emergency campaigns
· Computer literate: highly proficient in the use of word processing software (MS Word), presentation software (MS PowerPoint), spreadsheet software (MS Excel), database software (MS Access), email software and knowledge management system.
Key Islamic Relief Qualities Required
· It is essential that the post holder shows a good understanding and sympathy with Islamic values and principles as well as commitment to IR's vision and mission as per below:
¨ Excellence (Ihsan): Our actions in tackling poverty are marked by excellence in our operations and conduct which are deserving of the people we serve.
¨Sincerity (Ikhlas): In responding to poverty and suffering our efforts are driven by sincerity to God and the need to fulfil our obligations to humanity
Social Justice (Adl): Our work is founded on enabling people and institutions to fulfil the rights of the poor and vulnerable. We work to empower the dispossessed towards realising their God-given human potential and developing their capabilities and resources.
Compassion (Rahma): We believe the protection and well-being of every life is of paramount importance and we shall join with other humanitarian actors to act as one in responding to suffering brought on by disasters, poverty and injustice.
Custodianship (Amana): We uphold our duty of custodianship over the earth, its resources and the trust people place in us as humanitarian and development practitioners to be transparent and accountable.
Over and above operational requirements Islamic Relief South Africa will take into account the country's and organizational Employment Equity imperatives.
Closing Date: 06 October 2025
Please forward a copy of the completed application form (available on the website), 1 page motivational letter, salary expectation and your CV along with a certified copy of your ID to -
Job Type: Full-time
Application Question(s):
- What is your salary expectation?
Work Location: In person
National Warehouse
Posted today
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The company wishes to employ a National Warehouse and Logistics Manager who will be responsible for the enhancement and management of the national warehouse, the company's warehouse management system, oversee National Logistics and suppliers and the company's vehicle fleet and fuel cards.
The successful candidate will be based in Johannesburg and report to the Operations Director
Key responsibilities:
- Control the flow of incoming and outgoing products to ensure customers receive products on time.
- Contain costs of all warehouse and logistics related issues
- Management of:
- the warehouse
- inventory control
- material handling
- customer service (Deliveries & Logistics)
- corporate fleet and fuels cards - management and investigation
- Overseeing warehousing and logistics for all branches
- Experience in Occupational Health and Safety
- Reporting on related budgets, expenses, progress of tasks etc.
- Above average organisational skills
- Excellent communication skills (both written and verbal) in English
- Source and negotiate costs for local shipping suppliers
- Improve the efficiency of the supply chain.
Technical skills:
- Problem solving
- Identifying critical issues with ease
- Creative thinking
- Fleet vehicle maintenance knowledge
- Warehouse management systems
- Developing, refining of processes and procedures
- ESG Reporting for Environmental
- Leadership skills:
- Facilitate effective team interaction
- Dispute resolution
- Effective team management
- Team performance appraisals
- Team mentorship for local and regional affiliated staff
Requirements
Qualification and requirements:
- Relevant BA Degree (NQF7 or higher)
- In current role for more than 3 years
- Worked in a warehouse manager environment for more than 5 years
- Demonstrate Leadership capabilities
- Knowledge of transport/fleet/warehouse management
- South African Citizen
Skills required:
- ACCPAC / SAGE 300 experience beneficial
- Granite experience an advantage
- Take responsibility for the safekeeping of stock under their care
- Ability to work well under pressure / frequent interruptions
- Willingness to take responsibility.
- Contributes to team effort by accomplishing related results as needed.
- Self-motivated individual
- Ability to communicate effectively both orally and in writing in English
Benefits
Basic salary
Reimbursive cell phone allowance R850 per month
Medical aid and provident fund after 3 months of employment,
National Manager
Posted today
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National Manager: Ajuga at Cipla Foundation, Cape Town
About Us:
The Cipla Foundation is NPO aiming to profoundly impact people's lives while driving sustainable change. Assisting existing ECD's in the country to become compliant and registered with the Department of Basic Education to receive their grants. Manages the ECD's key performance areas and result indicators associated with the provision of effective administrative support by amending, adjusting and reviewing policies and procedures against departmental, statutory and audit guidelines from the Foundation.
Who We Are Seeking
:
The incumbent works mostly independently, and decisions / recommendations are made on outcomes using own discretion, subjected to Foundation guidelines. Must provide secure, innovative and high-quality work.
Key Responsibilities:
- Operational forward planning and strategy alignment
- Enabling schools to adhere to Department of Basic Education guidelines to secure monthly grants
- Productivity and performances management of school owners, principals and personnel
- Accurate Record Keeping enabling better resource management of facilities and educational outcomes of learners
Education and Experience:
- Degree in Administration / B Ed Degree / Degree in Project Management
- A minimum of 3 years in Educational Administration would be an advantage
- Previous work with an educational NGO will be advantageous
Skills and Qualities:
- Excellent communication skills, both verbal and written, to effectively convey information and build rapport with colleagues, and stakeholders.
- Strong organizational skills to manage multiple tasks efficiently and prioritize workload effectively.
- Good time management skills to meet deadlines and ensure smooth operations.
- Strong record keeping and data management skills to ensure accurate record keeping and overall compliance
- Exceptional interpersonal skills to foster a positive and collaborative work environment.
- Ability to work effectively in an interdisciplinary team, demonstrating flexibility, adaptability, and a willingness to collaborate.
- Ability to give attention to detail
- High level of responsibility
- Ability to work under pressure
- Ability to deal with conflict situations
- Ability to meet frequent pre-, undetermined and conflicting deadlines and interruptions in the job with resulting decisive action to deal with critical issues, including peak periods.
- Proficiency in isiXhosa would be advantageous to this position, and at least one (1) of the other official languages of the Western Cape (English, Afrikaans) (read, write & speak)
- Good supervision, management, financial, human relations, interpersonal and communication skills
- Need to be innovative and have knowledge of building projects (biggest part of the job is renovation and upgrading of infrastructure)
Position Details:
- Fixed Term contract
- Working with Department of Basic Education and NGO's related to ECD's
- Experience working in informal settlements / communities
- Code B Driver's license (essential)
- Own vehicle (essential for this position)
- Pro-actively raise additional funds for expansion of the programme
- Facilitate relationships with other external partners
- If no feedback has been received within 4 weeks after the closing date,
applicants can regard their applications as unsuccessful
National TES Manager
Posted 13 days ago
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Inherent requirements:
- Matric
- Minimum 12 years' experience in the Temporary Employment Service (TES) Industry
- Minimum 8 years' experience at Senior Sales Management level
- Proven track record of managing national sales teams and achieving significant revenue growth
- Demonstrated success in personally securing major TES contracts on a national level
- Experience managing and growing key accounts with annual values exceeding R50 Million
- Track record of consistently exceeding sales targets and driving new business development
- Expert knowledge of the TES industry landscape, competitive environment and market trends
- Comprehensive understanding of the Labour Relations Act (LRA), Basic Conditions of Employment Act (BCEA), Bargaining Councils, and Sectoral Determinations
- Previous Industrial Relations (IR) experience and thorough knowledge of IR procedures
- Strong commercial acumen with the ability to negotiate complex contracts and Service Level Agreements (SLA)
- Ability to conduct high-impact presentations at the C-Suite and Board level to secure major contracts
- Exceptional leadership and people management skills
- Strategic thinker with strong business development instincts
- Excellent communication skills (both written and verbal)
- Strong networking and relationship-building capabilities
- Results-driven with a strong focus on headhunting
- Computer literate (MS Office, CRM Systems)
- Must be willing to travel extensively on a national basis
Duties and Responsibilities:
Strategic Sales Leadership
- Develop and execute the national sales strategy in alignment with company objectives
- Lead, manage, and mentor national sales teams to achieve and exceed revenue targets
- Set ambitious yet achievable sales targets and KPI's for the sales team
- Conduct regular performance reviews and implement performance improvement plans where necessary
- Drive a high-performance sales culture focused on results, accountability and continuous improvement
- Provide ongoing sales training, coaching and development to sales staff
- Conduct sales training sessions and provide industry-related training to sales teams
Business Development and Client Acquisition
- Personally identify, pursue and close major TES opportunities on a national level
- Develop and maintain a robust pipeline of new business opportunities
- Target and secure contracts with blue-chip companies and major corporations
- Lead complex tender processes in collaboration with the Tenders department
- Participate in tender clarification meetings and presentations
- Network extensively to identify market opportunities and build industry relationships
- Attend industry events, conferences, and networking functions to promote the company
Client Relationship Management
- Manage and grow relationships with key national accounts
- Act as the primary contact for strategic clients at the senior leadership level
- Ensure exceptional service delivery and client satisfaction across all national accounts
- Conduct regular client reviews and identify opportunities for account expansion
- Partner with operational teams to ensure seamless service delivery
- Resolve escalated client issues and concerns effectively
Revenue and Budget Management
- Take full accountability for achieving national sales revenue targets
- Develop annual sales budgets and forecasts
- Monitor sales performance metrics and implement corrective actions as needed
- Ensure profitability of new business through effective pricing and contract negotiation
- Report regularly on sales performance, pipeline status, and market intelligence to execute management
Collaboration and Reporting
- Work closely with Branch Managers, Operations, and Finance teams to ensure alignment
- Collaborate with Marketing to develop effective sales collateral and campaigns
- Provide market intelligence and competitor analysis to inform business strategy
- Maintain accurate records in CRM Systems and provide regular management reports
- Ensure compliance with company policies, procedures and sales governance
Character Traits:
- Tenacious
- Structured and systematic
- Self-propelled and results-oriented
- Innovative and proactive approach to problem solving
- Ambitious
- Analytical thinker
- Solutions driven
- Confident and assertive
- Attention to detail
- Integrity and dependability
- Ability to stick to time constraints
- Strong leadership qualities with an ability to motivate and guide a sales team
Working hours: 08h00 - 16h30 (Monday to Friday) Overtime and after-hours client engagement as required. Extensive national travel required (up to 60% of time)
National Stock Controller
Posted 17 days ago
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A leading organisation with a national footprint, committed to delivering exceptional products and services to our customers. We pride ourselves on operational excellence, efficiency, and customer satisfaction. We are seeking a skilled and detail-oriented National Stock Controller to join our dynamic team and ensure smooth, accurate stock management across all our branches and warehouses.
Key Responsibilities:
Oversee and manage stock levels across multiple national sites.
Monitor and maintain accurate inventory records in line with company policies.
Develop and implement effective stock control procedures.
Conduct regular stock audits and reconciliations.
Investigate stock discrepancies and implement corrective actions.
Coordinate with procurement, logistics, and branch managers to forecast stock requirements.
Analyse inventory data to identify trends, reduce waste, and improve stock turnover.
Ensure compliance with health, safety, and quality standards.
Requirements:
Proven experience as a Stock Controller, Inventory Manager, or similar role (national or multi-site experience preferred).
Strong analytical and problem-solving skills.
Excellent organizational skills with attention to detail.
Proficiency in inventory management systems and MS Excel.
Strong communication and interpersonal skills.
Ability to work under pressure and meet tight deadlines.
Relevant qualification in Supply Chain, Logistics, or related field (advantageous).
National Service Manager
Posted today
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Empowering careers at ARJO
At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?
This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.
Empowering careers at ARJO
At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?
This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.
The Service Manager leads the technical service operations for medical equipment, ensuring high-quality maintenance, repair, and customer support. This role is also responsible for driving revenue growth through service offerings, managing service contracts, and achieving financial and operational targets.
Essential Duties and Responsibilities:
Technical & Operational Oversight
- Manage installation, maintenance, and repair of medical devices and diagnostic equipment.
- Ensure service operations comply with health and safety regulations (e.g., ISO
- Develop and implement service protocols and preventive maintenance schedules.
- Monitor service KPIs including response time, resolution time, and equipment uptime.
Revenue Generation & Target Achievement
- Develop and execute strategies to grow service revenue through contracts, upgrades, and value-added services.
- Set and monitor financial targets for the service department.
- Collaborate with sales and product teams to identify upselling opportunities.
- Track and report on revenue performance, forecasting, and profitability.
- Ensure service offerings are competitively priced and aligned with market demand.
Customer Support & Relationship Management
- Serve as the primary point of contact for escalated technical issues.
- Build strong relationships with healthcare clients to understand their needs.
- Ensure service contracts are fulfilled and renewed appropriately.
- Provide technical guidance and training to clients on equipment usage and care.
Team Leadership
- Lead a team of field service engineers and technicians.
- Recruit, train, and evaluate service staff performance.
- Conduct regular technical workshops and compliance training.
- Foster a culture of accountability, safety, and continuous improvement.
Compliance & Documentation
- Maintain accurate service records and ensure traceability of repairs.
- Ensure all service activities meet regulatory standards (e.g., FDA, CE marking).
- Support audits and inspections by regulatory bodies.
- Stay updated on changes in medical device regulations and standards.
Qualification (Knowledge, Skills and Abilities):
- Bachelor's degree in Engineering, or related field.
- Certifications in medical device servicing or regulatory compliance are a plus
- 5+ years in medical equipment servicing, with 2+ years in a leadership role.
- Experience with Medical Equipment preferred.
- Proven experience in revenue generation and achieving departmental targets
- Strong technical troubleshooting and diagnostic skills.
- Excellent communication and client-facing abilities.
- Strategic thinking with a commercial mindset.
- Knowledge of healthcare compliance and safety standards.
- Ability to manage field teams and coordinate logistics
Work Environment:
- Field and office-based; travel to client sites required. May involve emergency service calls and weekend availability.
What we will offer in return
You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.
Why diversity matters to us
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.
About Arjo
At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.
For more information about Arjo visit
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National Sales Manager
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Company Description
Job Crystal is an all-encompassing recruitment solution that blends the speed and accuracy of AI technology with the care and compassion of human experts to connect amazing candidates to their perfect jobs. Our company is backed by Enygma Ventures LLC (Pre-Seed) and uses cutting-edge AI to scan the world for talent, complemented by a tried and tested approach that ensures empathy and care throughout the hiring process. Being owner-run, we demonstrate true passion and commitment in our work, making us the preferred and trusted recruitment partner for our clients.
Role Description
This is a full-time on-site role for a National Sales Manager located in the City of Cape Town. The National Sales Manager will be responsible for developing and implementing sales strategies, managing and leading the sales team, monitoring and analyzing sales performance, building and maintaining relationships with key clients, and identifying new business opportunities. The role involves a hands-on approach to achieving sales targets and ensuring customer satisfaction.
Qualifications
- Proven experience in sales management and leadership roles
- Strong knowledge of sales strategies and techniques
- Excellent communication, negotiation, and interpersonal skills
- Ability to analyze sales data and market trends
- Proficiency in using CRM software and other sales tools
- Strong problem-solving and decision-making abilities
- Bachelor's degree in Business Administration, Marketing, or a related field
- Experience in the recruitment industry is a plus
National Operations Manager
Posted today
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Company Description
At Valternative, we are dedicated to revolutionizing urban mobility with innovative solutions that positively impact the environment. Through our Swop and Go battery technology and electric mobility offerings, we are leading the way to a greener future. Our commitment to sustainability, technological advancements, and excellence allows us to reshape urban transportation for the better. Join us at Valternative and help create a brighter future for generations to come.
National Operations Manager – Four Wheeler (4W)
Location:
Johannesburg
Reports to:
Head of E-Mobility
Direct reports:
GM4W, Regional Operations Managers 4W, Claims Lead 4W, Fleet
Maintenance Lead 4W, Training and QA Lead 4W, Compliance Officer 4W
Key stakeholders: Finance, Product and Data, HR, Legal, Partners and Clients,
Role purpose
Own national performance of the 4W business. Scale multi-city operations, standardise
SOPs, and deliver target unit economics. Convert strategy into execution across people,
process, tech, and partners. Hold full accountability for uptime, safety, customer experience,
and P&L contribution.
Core responsibilities
1) National operating system
● Set national playbook for onboarding, dispatch, maintenance, claims, incident
response, and client SLAs.
● Approve and audit SOPs. Close control gaps and remove waste.
● Stand up a Command Centre rhythm. Daily huddles, weekly reviews, monthly ExCo
pack.
2) Performance and P&L
● Own 4W KPIs nationally. Fleet utilisation, on-time rate, cost per kilometre, cost per
order, claims frequency and severity, activation lead time, rider churn, downtime,
NPS, EBITDA margin.
● Build driver of unit economics by city. Price, incentives, routing, battery or fuel model,
maintenance intervals.
3) People and structure
● Hire and develop the 4W leadership bench. Coach GM4W and regional managers.
● Set scorecards and quarterly OKRs. Run performance reviews and succession
plans.
4) Network expansion
● Plan capacity by city. Launch new cities and services with clear readiness gates.
● Approve fleet mix and lifecycle rules. Procure, redeploy, retire.
5) Claims and risk
● Chair the Claims Governance forum. Prevent fraud, reduce abuse, and speed valid
payouts.
● Own safety policy, accident investigations, and regulatory compliance.
6) Commercial and partners
● Hold service delivery to enterprise clients and platforms. Escalation owner for SLAs
and penalties.
● Work with Sales on solutioning and with Finance on forecasts and variance actions.
7) Data and product
● Define telemetry and reporting needs. Lead indicators, lag indicators, city heatmaps.
● Prioritise ops tooling with Product. Training modules, checklists, audit apps, routing
features.
KPIs and targets
● Fleet utilisation ≥ 85 percent average.
● On-time pickup and delivery ≥ 95 percent.
● Activation lead time from candidate to live ≤ 7 days.
● Claims frequency ≤ 2 percent per 10k trips. Average severity down 20 percent YoY.
● Downtime ≤ 5 percent of fleet hours.
● NPS ≥ 60.
● EBITDA margin at or above plan per city.
National Bookings Coordinator
Posted today
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Purpose of the Job
Align and request all Customers bookings to an agreed chart of delivery days and times as per the DP Master allowed days. Planning and executing combined loads across the Logistics, Warehouse, and the Linehaul Division to the Distribution Centre's and Receiver Stores to achieve maximum utilisation and consolidation of freight per delivery.
Key Responsibilities
- Monitor Awaiting Bookings status and My Business reports daily to ensure all bookings due are booked with the Stores and the DC's
- Actioning the daily WIP report and the rebooking of past due date waybills that failed
- Requesting bookings nationally and aligning DC and Store bookings to achieve maximum utilisation and consolidation of freight for delivery
- Book and release waybills on My Business for Warehouse Clients
- Requesting bookings with booking receivers via mail or telephonically for Logistics Branches, In-Houses and Warehouses
- Update bookings on Freightware and release of orders in My Business as per standard bookings process for Warehouse, Inhouse and Adhoc Clients
- Receive and respond swiftly in a professional manner to all phone calls and emails to process bookings within the Customer character timescales
- Communicate all booking confirmations received to clients
- Cancel and re-schedule bookings appropriately when unable to book. This maybe at short notice or due to unforeseen circumstances
- Maintain incorrect waybills default to the correct status for all branch
- Adhering to all cut of times for Branches and Warehouses deliveries due the next day
- Maintaining the correct due dates and times on Freightware
- Escalating all complaints and missed bookings to the Department Manager
Minimum Requirements
- Grade 12 (Matric)
- Must be able to work under pressure and process large amounts of data in a short amount of time
- Communicate timeously and effectively with operations and customers
- Be able to multitask during the day between phone calls & emails with stores, customers and operations as well monitor daily WIP reports
Skills Required
- Able to make independent decisions during the distribution process
- Able to communicate information and to determine
- the cost factor and vehicle type required for specific receiver requirements
- Able to determine the correct distribution technique for different situations
- Able to determine distribution sequence and to prioritise during the distribution process
- Able to apply health and safety procedures in own work area
- Able to monitor health and safety in own work area and take corrective action where necessary
- Able to apply business knowledge applicable to own work processes/functions executed under direct supervision/guidance
- Able to work on Microsoft excel
- Able to communicate with customer in a professional manner
Job Type: Full-time
Work Location: In person