156 Mobile Support jobs in South Africa

ISP Helpdesk Support Agent Reference: HC003132-Moipo-1Employment: Full Time (Shift based) Job Purpose As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries. Key Responsibilities: Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us. Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents. Participate in project onboarding of new customers and upgrades. Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM. Contribute to the development and maintenance of the company's Knowledge Base. Minimum Requirements: Certification as IT Technician preferred. A+ / N+ certification. CCNA / HCNA certification. Microsoft Certified IT Professional preferred. Experience with monitoring systems such as Nagios or PRTG. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers. Valid driver's license and own transport. Ability to work shifts. Proven experience in an ISP Engineer or similar customer support role. Working knowledge of Vo IP technology. Familiarity with network cabling, classification, and topology. #J-18808-Ljbffr

Minimum Requirements

• Matric / Grade 12 / Equivalent
• Excellent PC literacy
• Minimum of 2 years in a similar customer support role
• Valid driver's license
• Knowledge / experience in DHL products and solutions
• Knowledge / experience in DHL Sales Process & tools
• Knowledge and understanding of local area conditions and needs

We are looking forward to your application.

ITS NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER. ITS AN OPPORTUNITY TO HELP THE WORLD GET ONTOGETHER.

Why do people call us the world's most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross-border shipping over 45 years ago? Or is it perhaps because what we do connects people across the world? And the more we can connect people, the better life on earth becomes.

We love our role in the world, and we're looking for the right people to help us maintain and grow it. People like you.

Role Context

To provide administrative support to the sales cluster/organization by utilizing current sales process tools and reporting to achieve cluster revenue performance as well as customer satisfaction.

To interface between sales and other support functions to ensure freeing up sales force time to sell.

To support sales by remotely resolving/escalating issues for and to the appropriate internal and external departments, ensuring continued satisfaction, improved customer relationships, and retention with DHL.

Key responsibilities

New Customer Onboarding

Support pre-sales preparation, assist FSEs to prepare standard customer proposals, QBRs, and other customer reports

Support in after-sales setup and implementation

Prepare Welcome Pack, Welcome Letter, and Key Contact list when onboarding customers

Ensure client implementation with FSE using Implement Agreement Checklist

Implement all new e-commerce tools for new customers to guarantee successful rollout, including managing promotion and customer training

Maintain and update all e-com tools as per customer and DHL requirements to reduce problems and increase satisfaction

Customer Support in Usage of DHL

Handle pricing inquiries

Handle spot rate requests

Handle processing of heavyweight quotes

Clarify details regarding DHL transportation procedures, products, and services

Respond to sales queries promptly and efficiently

Assist customers with understanding pricing and invoicing specifics

Educate customers on shipping, pro-forma invoices, AWB, customs regulations, DHL products, campaigns

Support pre-sales preparations including proposals, QBRs, presentations, reports, RFQ

Sales Support

Assist sales proactively and responsively

Handle credit requests

Prepare Customer Reports (OPMC, QBR)

Collaborate with internal functions to meet sales/customer needs

Effective Communication & Organizational Awareness

Build trustful relationships with sales and other functions for open communication

Engage regularly with internal departments to understand standards and procedures

Prioritize workload, track activities, inform relevant functions, and own actions until resolved to maintain customer satisfaction

Key Skills

Building Construction, Hospital Management, Cardiac Surgery, EMC, Kitchen

Employment Type : Full-Time

Experience : 2+ years

Vacancy : 1

#J-18808-Ljbffr

These jobs were popular with other job seekers

We found 114 jobs for selected criteria:

• Remote IT Help Desk Technician (Level 2)
• IT & Telecommunications (1)

Where should we email your jobs?

Please enter a valid email address

Did you mean:

By clicking above you agree to the PNet Terms of Use .Read our full Data Protection Policy here .You may unsubscribe at any time from PNet emails and services.

Please check your email.

One more step! Confirm your Job Alert to receive relevant jobs to

Thank you! Your Job Agent is now active.

From now on you will receive relevant jobs to

Support Adventure Limited Remote IT Help Desk Technician (Level 2)

• Remote
• Permanent
• Full Time
• Published: 1 week ago
• USD$2000 - $000
• EE/AA, Non EE/AA

Easy apply

Remote IT Help Desk Technician (Level 2) Support Adventure Limited Remote ZA 2024-09-18T14:01:22Z FULL_TIME

Introduction

Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner.

Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure.

We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology.

Duties & Responsibilities

 We’re currently hiring people with experience in most or all of the following fields:

Remote desktop support for Microsoft Windows (experience with macOS is a plus)

Remote network troubleshooting and administration

Microsoft Windows, Windows Server and Microsoft 365 deployment, administration and management

Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)

Experience working with ticketing systems in a high paced MSP environment is a major plus

Desired Experience & Qualification

The following skills and abilities are a must:

A high level of English language proficiency, both spoken and written, is required

A passion for customer service and great ‘soft’ skills

Ability to present technical information in plain terms to non-technical users

Great attention to detail especially when it comes to documentation and taking excellent notes

A passion for learning and the ability to adapt to new technologies 

Package & Remuneration

What Support Adventure offers:

We offer a competitive salary, usually in the range of $2000-4000+ onthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.

You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe. 

Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure.

These jobs were popular with other job seekers Enter your email and be the first to receive all the jobs that match your search criteria

Please enter a valid email address

Did you mean:

By clicking above you agree to the PNet Terms of Use .Read our full Data Protection Policy here .You may unsubscribe at any time from PNet emails and services.

Confirm the email we've sent to start receiving

Thank you! Your Job Alert has been activated.

#J-18808-Ljbffr

Position available for a Help Desk Technician based in Goodwood. Experience with: LAN Network, Remote Support, WAN Network

Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful.

These jobs were popular with other job seekers We found 114 jobs for selected criteria: Remote IT Help Desk Technician (Level 2) IT & Telecommunications (1) Where should we email your jobs? Please enter a valid email address Did you mean: By clicking above you agree to the PNet Terms of Use. Read our full Data Protection Policy here. You may unsubscribe at any time from PNet emails and services. Please check your email. One more step! Confirm your Job Alert to receive relevant jobs to Thank you! Your Job Agent is now active. From now on you will receive relevant jobs to Support Adventure Limited Remote IT Help Desk Technician (Level 2) Remote Permanent Full Time Published: 1 week ago USD$2000 - $000 EE/AA, Non EE/AA Easy apply Remote IT Help Desk Technician (Level 2) Support Adventure Limited Remote ZA 2024-09-18 T14:01:22 Z FULL_TIME Introduction Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner. Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure. We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology. Duties & Responsibilities  We’re currently hiring people with experience in most or all of the following fields: Remote desktop support for Microsoft Windows (experience with mac OS is a plus) Remote network troubleshooting and administration Microsoft Windows, Windows Server and Microsoft 365 deployment, administration and management Virtual Device administration and management (Microsoft Azure, AWS and/or VMware) Experience working with ticketing systems in a high paced MSP environment is a major plus Desired Experience & Qualification The following skills and abilities are a must: A high level of English language proficiency, both spoken and written, is required A passion for customer service and great ‘soft’ skills Ability to present technical information in plain terms to non-technical users Great attention to detail especially when it comes to documentation and taking excellent notes A passion for learning and the ability to adapt to new technologies  Package & Remuneration What Support Adventure offers: We offer a competitive salary, usually in the range of $2000-4000+ onthly, depending on position and experience. Payouts are made in USD, EUR, or GBP. You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe.  Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure. These jobs were popular with other job seekers Enter your email and be the first to receive all the jobs that match your search criteria Please enter a valid email address Did you mean: By clicking above you agree to the PNet Terms of Use. Read our full Data Protection Policy here. You may unsubscribe at any time from PNet emails and services. Confirm the email we've sent to start receiving Thank you! Your Job Alert has been activated. #J-18808-Ljbffr

Key Responsibilities

• Provide IT hardware and software support across head office and branches.
• Assist users with Workstations, Office 365, Vision Pro, WMS, Antivirus, Backups, POS systems, and Windows environments .
• Configure and maintain IT systems including Active Directory, networking (LAN, WAN, Wireless), and printers.
• Maintain and update the Asset Register and user configurations.
• Deploy and document firewall, Microsoft, and security setups.
• Monitor IT systems, perform proactive troubleshooting, and ensure rapid resolution of user issues.

Qualifications & Experience

• Matric with Maths.
• 2+ years IT support experience (hardware, software, networking).
• Knowledge of LAN, WAN, Wireless, Phones, Printers, Remote Support, Microsoft infrastructure, Active Directory, Office 365 .
• Experience in desktop support, endpoint security, and client interaction.

Skills & Attributes

• Strong troubleshooting and problem-solving ability.
• Good understanding of IT infrastructure, Microsoft applications, and basic security (FW, IPS, EPS).
• Excellent communication, interpersonal, and organizational skills.
• Ability to work under pressure, meet deadlines, and document technical work.

If you havent heard back from one of our Talent Gurus within 7 days of submitting your application, we regret to let you know that your application was not successful this time around.