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We are seeking a Level 2 Network Engineer to join our team based in Alice Springs!

This managed services role involves providing technical support for incident and service request resolution.

About the role

We are looking for an experienced Network Engineer to join our Network Management team. As an L2 Network Engineer, you'll work on WAN, LAN, Firewalls, and Wireless technologies, providing on-site and remote support for projects, incident resolution, and service requests. Achieve high standards in customer service and quality within agreed service levels

Responsibilities

• Working in a managed services environment supporting multiple clients provide technical support around the Cisco and Fortinet product range.
• Configuration and support of routers, switches, wireless across our customers networks including Cisco and FortiGate.
• Escalation and liaison with other service providers to resolve critical outages.
• Provide technical guidance and support to Level 1 Network Engineers as needed.
• Interact with clients, client system owners and other service providers as required as part of managing incidents, service requests and escalated issues following pre-defined processes accurately, in an ITIL environment.
• On-call support: ability to provide network support and preventative maintenance activities after hours.
• Monitoring of Network Management toolsets and raising incidents as required within defined Service Levels.
• Other duties as directed.

Skills & Experience

• At least 2 years’ networking operational experience with Cisco routers, switches, firewalls and wireless. Including the ability to configure, deploy, upgrade and troubleshoot.
• Experience with analysis and implementation of Firewall requests
• Experience with Network Management tools such as NNMi, SolarWinds, SCOM and cPrime.
• Understanding of Networking principles and practical application.
• Working knowledge of Fortinet Routers and Firewalls or willingness to learn.
• Knowledge of and/or experience working within an ITIL based environment.
• High level of initiative and self-motivation, with strong organisational and time management skills to effectively manage multiple, concurrent activities.
• Ability to effectively build relationships and work collaboratively at all levels of the business.
• To be successful in this role, you will be a strategic thinker who seeks out best practices, an open and effective communicator, ability to collaborate and work as a team, have a strong eye for detail and be highly organised with a proactive approach.
• REIMAL is committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

Application questions

• Do you have customer service experience?
• How many years' experience do you have as a network engineer?
• Which of the following statements best describes your right to work in Australia?
• Do you have technical support experience?
• Do you have a current Australian driver's licence?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?
• Do you have a current Police Check (National Police Certificate) for employment?

Alice Springs, Alice Springs & Central Australia NT

Role overview

ROLE PURPOSE

The Logicalis South Africa (LSA) Networks Team has responsibilities focused on the smooth running of our customer’s network environments, ensuring LAN and WAN availability is maintained at the highest level. This is achieved by performing routine maintenance and implementing best practices on routers, switches, access points, wireless LAN controllers, and firewalls.

As part of the Networks team, you will be responsible for working on incidents, problems, and changes, always adhering to ITIL principles. You will also be required to support a 24/7 Shift Team out of hours as needed on standby rotation. You might be required to work on a staggered shift schedule to cover support for offshore customers in different time zones. You will work alongside Project, Transition, and Service Delivery management teams to assist in the smooth transition and acceptance of new customers and technologies into support.

As an Engineer in the team, you are expected to perform routine assignments and first contact most of the incoming tasks for the team. You are encouraged not to vary from established procedures by performing assignments according to the structure. You will use existing procedures to solve routine or standard problems. You will receive instruction, guidance, and direction from more senior engineers.

ROLE RESPONSIBILITIES

• Maintain network availability for customers by performing routine maintenance, failover testing, implementing best practices, etc.
• Perform project-related duties regarding new and changing infrastructure deployments required by LSA customers.
• Provide prompt technical assistance on customer incidents when the Shift team and Service desk have exhausted all possible avenues.
• Regularly update customers on progress of incidents, problems, and changes by telephone and email.
• Regularly update Logicalis ticketing systems Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems, and change requests.
• Completing customer Change Requests, including impact and risk analysis, and implementing out-of-hours where required.
• Provide technical consultancy to all other areas of the business to ensure the integrity, performance, and support of new opportunities that involve network support.
• Find technical solutions to problems where necessary and practical, without compromising the commercial viability of a new product.
• Where required perform the ‘Lead Engineer’ role for some of LSA’s clients - for support and projects.
• To stay up to date and accredited with the current technologies.
• Capturing repeat faults and undertaking root cause analysis.
• Proactive identification of fault trends.
• Capturing time and maintaining a timesheet.

Qualifications

• National High School Senior Certificate (or equivalent)
• Graduate or qualified by experience.
• Cisco CCNA, Huawei HCIA, or Fortinet NSE 4 certified - mandatory
• Cisco CCNP, Huawei HCIP, or Fortinet NSE 4/5/6 – preferred, but not mandatory
• ITIL v3 Foundation - preferred, but not mandatory

Experience

• Minimum 2 years of general IT support experience.
• Minimum 2 years of dedicated networking/security experience.
• LAN, WAN, and network security experience.
• Strong understanding of network infrastructure, network hardware, and networking protocols.
• Ability to implement, administer, and troubleshoot network infrastructure devices, including but not limited to routers, switches, access points, wireless controllers, and firewalls.
• Knowledge of application transport and network infrastructure protocols.
• Ability to create accurate network diagrams and documentation for design and planning networks.
• Ability to think through problems and visualize solutions.
• Capable of providing specific and detailed information for hardware and software selection.
• Ability to quickly learn new or unfamiliar technology using documentation and internet resources.

Personal requirements

• A high command of the English language both written and verbal is essential.
• Self-motivated with the ability to work unsupervised.
• Good communicator with the user environment.
• Ability to work in a very busy and highly pressurized environment and deal with high-impact, high-profile incidents, problems, and changes.
• A structured and organized approach to complex problem determination and solving.
• Numerate and literate with an eye for detail.
• Punctuality.
• Excellent verbal and written communication skills.
• Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease.
• Possess proficient analytical and decision-making skills.
• Capacity for gathering and scrutinizing data to identify issues, opportunities, and patterns.
• A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.
• Proficient relationship-building skills – predict customer behaviour and respond accordingly.
• A strong service-oriented (‘can-do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations.
• Dynamic but aware of the views and feelings of others.
• Professional & diligent team player but able to work independently and be self-motivated.
• Enthusiastic, energetic, and confident.
• Demonstrate clear purpose, enthusiasm, and commitment.
• Ability to train users effectively.
• Code B driving license (or code that includes B) and own transport.

Disclaimer : Strictly fair and non-discriminatory selection procedures will be followed. We use Employment Equity (EE) and Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with Logicalis SA’s Employment Equity plans.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Human Resources Services

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Johannesburg, Gauteng, South Africa

Network Engineer in Johannesburg at Logicalis

It’s not just IT solutions, It’s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow

Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider!

We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.

Join us and become a part of something epic!

The Logicalis South Africa (LSA) Networks Team has responsibilities focused on the smooth running of our customer’s network environments, ensuring LAN and WAN availability is maintained at the highest level. This is achieved by performing routine maintenance and implementing best practices on routers, switches, access points, wireless LAN controllers, and firewalls.

As part of the Networks team, you will be responsible for working on incidents, problems, and changes, always adhering to ITIL principles. You will also be required to support a 24/7 Shift Team out of hours as needed on standby rotation. You might be required to work on a staggered shift schedule to cover support for offshore customers in different time zones. You will work alongside Project, Transition, and Service Delivery management teams to assist in the smooth transition and acceptance of new customers and technologies into support.

As an Engineer in the team, you are expected to perform routine assignments and first contact most of the incoming tasks for the team. You are encouraged not to vary from established procedures by performing assignments according to the structure. You will use existing procedures to solve routine or standard problems. You will receive instruction, guidance, and direction from more senior engineers.

• Maintain network availability for customers by performing routine maintenance, failover testing, implementing best practices, etc.
• Perform project-related duties regarding new and changing infrastructure deployments required by LSA customers.
• Provide prompt technical assistance on customer incidents when the Shift team and Service desk have exhausted all possible avenues.
• Regularly update customers on progress of incidents, problems, and changes by telephone and email.
• Regularly update Logicalis ticketing systems Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems, and change requests.
• Completing customer Change Requests, including impact and risk analysis, and implementing out-of-hours where required.
• Provide technical consultancy to all other areas of the business to ensure the integrity, performance, and support of new opportunities that involve network support.
• Find technical solutions to problems where necessary and practical, without compromising the commercial viability of a new product.
• Where required perform the ‘Lead Engineer’ role for some of LSA’s clients - for support and projects.
• To stay up to date and accredited with the current technologies.
• Capturing repeat faults and undertaking root cause analysis.
• Proactive identification of fault trends.
• Capturing time and maintaining a timesheet.

• National High School Senior Certificate (or equivalent)
• Graduate or qualified by experience.
• Cisco CCNP, Huawei HCIP, or Fortinet NSE 4/5/6 – preferred, but not mandatory
• ITIL v3 Foundation - preferred, but not mandatory

• Minimum 2 years of general IT support experience.
• Minimum 2 years of dedicated networking/security experience.
• LAN, WAN, and network security experience.
• Strong understanding of network infrastructure, network hardware, and networking protocols.
• Ability to implement, administer, and troubleshoot network infrastructure devices, including but not limited to routers, switches, access points, wireless controllers, and firewalls.
• Knowledge of application transport and network infrastructure protocols.
• Ability to create accurate network diagrams and documentation for design and planning networks.
• Ability to think through problems and visualize solutions.
• Capable of providing specific and detailed information for hardware and software selection.
• Ability to quickly learn new or unfamiliar technology using documentation and internet resources.

• A high command of the English language both written and verbal is essential.
• Self-motivated with the ability to work unsupervised.
• Good communicator with the user environment.
• Ability to work in a very busy and highly pressurized environment and deal with high-impact, high-profile incidents, problems, and changes.
• A structured and organized approach to complex problem determination and solving.
• Numerate and literate with an eye for detail.
• Punctuality.
• Excellent verbal and written communication skills.
• Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease.
• Possess proficient analytical and decision-making skills.
• Capacity for gathering and scrutinizing data to identify issues, opportunities, and patterns.
• A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.
• Proficient relationship-building skills – predict customer behaviour and respond accordingly.
• A strong service-oriented (‘can-do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations.
• Dynamic but aware of the views and feelings of others.
• Professional & diligent team player but able to work independently and be self-motivated.
• Enthusiastic, energetic, and confident.
• Demonstrate clear purpose, enthusiasm, and commitment.
• Ability to train users effectively.
• Code B driving license (or code that includes B) and own transport.

Disclaimer : Strictly fair and non-discriminatory selection procedures will be followed. We use Employment Equity (EE) and Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with Logicalis SA’s Employment Equity plans

If you’re interested in career opportunities, but not ready to apply, join our Talent Network to stay connected to us and receive updates on the latest job opportunities and company news.

Overview

ROLE PURPOSE
The Logicalis South Africa (LSA) Networks Team has responsibilities focused on the smooth running of our customer’s network environments, ensuring LAN and WAN availability is maintained at the highest level. This is achieved by performing routine maintenance and implementing best practices on routers, switches, access points, wireless LAN controllers, and firewalls.

As part of the Networks team, you will be responsible for working on incidents, problems, and changes, always adhering to ITIL principles. You will also be required to support a 24/7 Shift Team out of hours as needed on standby rotation. You might be required to work on a staggered shift schedule to cover support for offshore customers in different time zones. You will work alongside Project, Transition, and Service Delivery management teams to assist in the smooth transition and acceptance of new customers and technologies into support.

As an Engineer in the team, you are expected to perform routine assignments and first contact most of the incoming tasks for the team. You are encouraged not to vary from established procedures by performing assignments according to the structure. You will use existing procedures to solve routine or standard problems. You will receive instruction, guidance, and direction from more senior engineers.

• Maintain network availability for customers by performing routine maintenance, failover testing, implementing best practices, etc.
• Perform project-related duties regarding new and changing infrastructure deployments required by LSA customers.
• Provide prompt technical assistance on customer incidents when the Shift team and Service desk have exhausted all possible avenues.
• Regularly update customers on progress of incidents, problems, and changes by telephone and email.
• Regularly update Logicalis ticketing systems Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems, and change requests.
• Completing customer Change Requests, including impact and risk analysis, and implementing out-of-hours where required.
• Provide technical consultancy to all other areas of the business to ensure the integrity, performance, and support of new opportunities that involve network support.
• Find technical solutions to problems where necessary and practical, without compromising the commercial viability of a new product.
• Where required perform the ‘Lead Engineer’ role for some of LSA’s clients - for support and projects.
• To stay up to date and accredited with the current technologies.
• Capturing repeat faults and undertaking root cause analysis.
• Proactive identification of fault trends.
• Capturing time and maintaining a timesheet.

• National High School Senior Certificate (or equivalent)
• Graduate or qualified by experience.
• Cisco CCNA, Huawei HCIA, or Fortinet NSE 4 certified - mandatory
• Cisco CCNP, Huawei HCIP, or Fortinet NSE 4/5/6 – preferred, but not mandatory
• ITIL v3 Foundation - preferred, but not mandatory

• Minimum 2 years of general IT support experience.
• Minimum 2 years of dedicated networking/security experience.
• LAN, WAN, and network security experience.
• Strong understanding of network infrastructure, network hardware, and networking protocols.
• Ability to implement, administer, and troubleshoot network infrastructure devices, including but not limited to routers, switches, access points, wireless controllers, and firewalls.
• Knowledge of application transport and network infrastructure protocols.
• Ability to create accurate network diagrams and documentation for design and planning networks.
• Ability to think through problems and visualize solutions.
• Capable of providing specific and detailed information for hardware and software selection.
• Ability to quickly learn new or unfamiliar technology using documentation and internet resources.

• A high command of the English language both written and verbal is essential.
• Self-motivated with the ability to work unsupervised.
• Good communicator with the user environment.
• Ability to work in a very busy and highly pressurized environment and deal with high-impact, high-profile incidents, problems, and changes.
• A structured and organized approach to complex problem determination and solving.
• Numerate and literate with an eye for detail.
• Punctuality.
• Excellent verbal and written communication skills.
• Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease.
• Possess proficient analytical and decision-making skills.
• Capacity for gathering and scrutinizing data to identify issues, opportunities, and patterns.
• A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.
• Proficient relationship-building skills – predict customer behaviour and respond accordingly.
• A strong service-oriented (‘can-do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations.
• Dynamic but aware of the views and feelings of others.
• Professional & diligent team player but able to work independently and be self-motivated.
• Enthusiastic, energetic, and confident.
• Demonstrate clear purpose, enthusiasm, and commitment.
• Ability to train users effectively.
• Code B driving license (or code that includes B) and own transport.

Disclaimer: Strictly fair and non-discriminatory selection procedures will be followed. We use Employment Equity (EE) and Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with Logicalis SA’s Employment Equity plans