346 Merchants jobs in South Africa

Meridian Wine Merchants is hiring a Wine List Assistant to support our On Consumption Trade Marketing & Sales team. Based in Gauteng , this role focuses wine list development, growth, and maintenance for all On Consumption customers on a national level based on portfolio, product and customer segmentation and image grading.

Responsibilities include:

• Receiving and reviewing wine list briefs
• Assisting Sales Consultants with wine list development
• Assisting with portfolio prioritisation, as well as gap and competitor analysis
• Managing the process from brief, design, proofs, sign-off, print & production to delivery

Key requirements:

• A passion for wine and food, and a love for the hospitality industry
• A self-starter, highly motivated, and driven by service excellence
• Pays extreme attention to detail, is process-driven, with creative flair

Qualifications and experience:

• Grade 12
• Diploma or Certificate in Sales, Marketing, or a related field
• Cape Wine Academy Certificate or South African Wine Course, WSET level 2 (or equivalent) will be beneficial
  

Please do not apply for the position if you do not meet the requirements.

Should you not receive any feedback within two weeks after the closing date, please consider your application unsuccessful.

Meridian Wine Merchants is currently seeking a passionate and results-driven individual to join our team as a Hybrid Sales Consultant . At Meridian Wine Merchants , we expertly combine tradition and innovation to provide outstanding products tailored to our diverse clients. This position is based in Gauteng .

Duties and Responsibilities

1. Effectively execute call procedures, in accordance with the SOP on pre, during and post call procedures.
2. Effectively execute sales levers at outlet, in accordance with the SOP according to customer call procedure.
3. Collect, capture, and maintain accuracy of all wines listed on all wine lists in your sales area as per the wine list data base SOP.
4. Effectively execute stock allocation, by managing the stock allocation as per RSM requirements and stock allocation report.
5. Log all calls and capturing interaction with customers on the handheld device as per SOP and RSM requirements.
6. New product introduction, vintage changes, and upliftment procedure to be carried out as per SOP.
7. Client Trade visits to be done as per the RSM’s requirements and according to SOP.
8. Deliver customer satisfaction by call cycle management. Effective planning of the call cycle as per contact and coverage SOP.
9. Plan and prioritize, demonstrate abilities to manage competing demands.
10. Deliver customer satisfaction by assisting new customers in opening accounts, as per SOP on new accounts.
11. Recording and promptly acting upon customers’ complaints, queries and requests and feedback accordingly as per Communication SOP and contact grid.
12. Identifying and execute promotional opportunities/requirements as per the customers’ needs and promotional SOP.
13. Identify training needs of the customer and execute according to a training plan.
14. Understand the sales strategy as well as your personal sales target by customer and brand and deliver the result.
15. Make yourself aware of the dress code and adhere to it (smart casual) as per SOP.
16. Manage and take care of company assets including car, laptop, and handheld devices as per SOP.
17. Submit all expense reports on time as per SOP.

Qualifications and Experience

1. Grade 12.
2. Diploma relating to Sales, Marketing, Hospitality management or Food and Beverage management.
3. Liquor Industry and wine Knowledge.
4. Selling, Coaching, and Negotiation.
5. 2-3 years sales and merchandising experience in a related FMCG environment.
6. CWA Certificate Wine Course.

Please do not apply for the position if you do not meet the requirements.

Should you not receive any feedback within 2 weeks after the closing date, please consider your application unsuccessful.

Meridian Wine Merchants is currently seeking a passionate and results-driven individual to join our team as a Hybrid Sales Consultant . At Meridian Wine Merchants , we expertly combine tradition and innovation to provide outstanding products tailored to our diverse clients. This position is based in Gauteng .

Duties and Responsibilities

1. Effectively execute call procedures, in accordance with the SOP on pre, during and post call procedures.
2. Effectively execute sales levers at outlet, in accordance with the SOP according to customer call procedure.
3. Collect, capture, and maintain accuracy of all wines listed on all wine lists in your sales area as per the wine list data base SOP.
4. Effectively execute stock allocation, by managing the stock allocation as per RSM requirements and stock allocation report.
5. Log all calls and capturing interaction with customers on the handheld device as per SOP and RSM requirements.
6. New product introduction, vintage changes, and upliftment procedure to be carried out as per SOP.
7. Client Trade visits to be done as per the RSM’s requirements and according to SOP.
8. Deliver customer satisfaction by call cycle management. Effective planning of the call cycle as per contact and coverage SOP.
9. Plan and prioritize, demonstrate abilities to manage competing demands.
10. Deliver customer satisfaction by assisting new customers in opening accounts, as per SOP on new accounts.
11. Recording and promptly acting upon customers’ complaints, queries and requests and feedback accordingly as per Communication SOP and contact grid.
12. Identifying and execute promotional opportunities/requirements as per the customers’ needs and promotional SOP.
13. Identify training needs of the customer and execute according to a training plan.
14. Understand the sales strategy as well as your personal sales target by customer and brand and deliver the result.
15. Make yourself aware of the dress code and adhere to it (smart casual) as per SOP.
16. Manage and take care of company assets including car, laptop, and handheld devices as per SOP.
17. Submit all expense reports on time as per SOP.

Qualifications and Experience

1. Grade 12.
2. Diploma relating to Sales, Marketing, Hospitality management or Food and Beverage management.
3. Liquor Industry and wine Knowledge.
4. Selling, Coaching, and Negotiation.
5. 2-3 years sales and merchandising experience in a related FMCG environment.
6. CWA Certificate Wine Course.

Please do not apply for the position if you do not meet the requirements.

Should you not receive any feedback within 2 weeks after the closing date, please consider your application unsuccessful.

Meridian Wine Merchants is hiring a Wine List Assistant to support our On Consumption Trade Marketing & Sales team. Based in Gauteng , this role focuses wine list development, growth, and maintenance for all On Consumption customers on a national level based on portfolio, product and customer segmentation and image grading.

Responsibilities include:

• Receiving and reviewing wine list briefs
• Assisting Sales Consultants with wine list development
• Assisting with portfolio prioritisation, as well as gap and competitor analysis
• Managing the process from brief, design, proofs, sign-off, print & production to delivery

Key requirements:

• A passion for wine and food, and a love for the hospitality industry
• A self-starter, highly motivated, and driven by service excellence
• Pays extreme attention to detail, is process-driven, with creative flair

Qualifications and experience:

• Grade 12
• Diploma or Certificate in Sales, Marketing, or a related field
• Cape Wine Academy Certificate or South African Wine Course, WSET level 2 (or equivalent) will be beneficial
  

Please do not apply for the position if you do not meet the requirements.

Should you not receive any feedback within two weeks after the closing date, please consider your application unsuccessful.

Meridian Wine Merchant s is seeking a dynamic, strategic, and solutions-oriented individual to join their Sales Operations function in the Gauteng region. This role drives the Salesforce strategy, roadmap, and operations to equip the commercial teams for efficient, effective, and data-driven solutions.

Responsibilities include:

• Lead the Salesforce strategy and roadmap, translating business needs into scalable solutions.
• Act as a change agent and CRM champion, upskilling users and enabling adoption of best practices and new features.
• Oversee sales operational requirements ensuring systems and processes are optimised to support executional excellence.
• Manage and enhance reporting and dashboards, providing real-time, actionable insights to commercial leadership and sales team.
• Drive continuous improvement in the development of technology solutions to enhance customer and client services.

Qualifications and Experience:

• Grade 12
• Salesforce certifications (e.g. Salesforce Developer, Salesforce Administrator, Advanced Admin, Sales Cloud Consultant) are required.
• A degree in Business Management, Information Systems or related fields would be beneficial.
• 5-8 years’ proven experience in Sales Operations, CRM Management, or Salesforce Administration/Strategy.
• Deep understanding of Salesforce platform capabilities, including reporting, data architecture, and automation tools.

Please do not apply for the position if you do not meet the requirements.


Should you not receive a response to your application within two weeks please consider your application unsuccessful.

Meridian Wine Merchants is currently seeking a passionate and results-driven individual to join our team as a Hybrid Sales Consultant . At Meridian Wine Merchants , we combine tradition and innovation to provide outstanding products tailored to our diverse clients. This position is based in Nelspruit, Mpumalanga .

1. Execute call procedures effectively, in accordance with the SOP, before, during, and after calls.
2. Utilize sales levers at outlets according to the SOP and customer call procedures.
3. Maintain accurate records of all wines listed on wine lists within your sales area, following the wine list database SOP.
4. Manage stock allocation as per RSM requirements and stock allocation reports.
5. Log all calls and interactions with customers on the handheld device, following SOP and RSM guidelines.
6. Carry out new product introductions, vintage changes, and upliftment procedures as per SOP.
7. Conduct client trade visits according to RSM requirements and SOP.
8. Ensure customer satisfaction through effective call cycle management and planning.
9. Manage competing demands by planning and prioritizing tasks.
10. Assist new customers in opening accounts, following SOP guidelines.
11. Record and respond promptly to customer complaints, queries, and feedback, adhering to Communication SOP and contact grid.
12. Identify and execute promotional opportunities based on customer needs and promotional SOP.
13. Identify training needs of customers and implement training plans accordingly.
14. Understand sales strategies and personal sales targets by customer and brand, and work towards achieving them.
15. Adhere to the dress code (smart casual) as per SOP.
16. Manage company assets, including car, laptop, and handheld devices, following SOP.
17. Submit all expense reports timely, as per SOP.

• Diploma in Sales, Marketing, Hospitality Management, or Food and Beverage Management.
• Knowledge of the liquor industry and wines.
• Skills in selling, coaching, and negotiation.
• 2-3 years of sales and merchandising experience in a related FMCG environment.
• CWA Certificate Wine Course.

Please do not apply if you do not meet these requirements.

If you do not receive feedback within 2 weeks of the closing date, please consider your application unsuccessful.

Meridian Wine Merchants is currently seeking a passionate and results-driven individual to join our team as a Hybrid Sales Consultant . At Meridian Wine Merchants , we combine tradition and innovation to provide outstanding products tailored to our diverse clients. This position is based in Nelspruit, Mpumalanga .

1. Execute call procedures effectively, in accordance with the SOP, before, during, and after calls.
2. Utilize sales levers at outlets according to the SOP and customer call procedures.
3. Maintain accurate records of all wines listed on wine lists within your sales area, following the wine list database SOP.
4. Manage stock allocation as per RSM requirements and stock allocation reports.
5. Log all calls and interactions with customers on the handheld device, following SOP and RSM guidelines.
6. Carry out new product introductions, vintage changes, and upliftment procedures as per SOP.
7. Conduct client trade visits according to RSM requirements and SOP.
8. Ensure customer satisfaction through effective call cycle management and planning.
9. Manage competing demands by planning and prioritizing tasks.
10. Assist new customers in opening accounts, following SOP guidelines.
11. Record and respond promptly to customer complaints, queries, and feedback, adhering to Communication SOP and contact grid.
12. Identify and execute promotional opportunities based on customer needs and promotional SOP.
13. Identify training needs of customers and implement training plans accordingly.
14. Understand sales strategies and personal sales targets by customer and brand, and work towards achieving them.
15. Adhere to the dress code (smart casual) as per SOP.
16. Manage company assets, including car, laptop, and handheld devices, following SOP.
17. Submit all expense reports timely, as per SOP.

• Diploma in Sales, Marketing, Hospitality Management, or Food and Beverage Management.
• Knowledge of the liquor industry and wines.
• Skills in selling, coaching, and negotiation.
• 2-3 years of sales and merchandising experience in a related FMCG environment.
• CWA Certificate Wine Course.

Please do not apply if you do not meet these requirements.

If you do not receive feedback within 2 weeks of the closing date, please consider your application unsuccessful.

Meridian Wine Merchant s is seeking a dynamic, strategic, and solutions-oriented individual to join their Sales Operations function in the Gauteng region. This role drives the Salesforce strategy, roadmap, and operations to equip the commercial teams for efficient, effective, and data-driven solutions.

Responsibilities include:

• Lead the Salesforce strategy and roadmap, translating business needs into scalable solutions.
• Act as a change agent and CRM champion, upskilling users and enabling adoption of best practices and new features.
• Oversee sales operational requirements ensuring systems and processes are optimised to support executional excellence.
• Manage and enhance reporting and dashboards, providing real-time, actionable insights to commercial leadership and sales team.
• Drive continuous improvement in the development of technology solutions to enhance customer and client services.

Qualifications and Experience:

• Grade 12
• Salesforce certifications (e.g. Salesforce Developer, Salesforce Administrator, Advanced Admin, Sales Cloud Consultant) are required.
• A degree in Business Management, Information Systems or related fields would be beneficial.
• 5-8 years’ proven experience in Sales Operations, CRM Management, or Salesforce Administration/Strategy.
• Deep understanding of Salesforce platform capabilities, including reporting, data architecture, and automation tools.

Please do not apply for the position if you do not meet the requirements. Should you not receive a response to your application within two weeks please consider your application unsuccessful.
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• At least 2 years of experience in a Customer Service Agent role
• Ability and willingness to work shift work

We are seeking a proactive, enthusiastic Customer Service Agent to join our dynamic team in the iGaming industry. This individual will provide excellent customer support to ensure players have seamless gaming experience, answering queries, resolving issues, and maintaining high standards of service. The ideal candidate has a passion for helping others, thrives in fast-paced environments, and is excited to be part of a vibrant, customer-centric team.

• Provide World-Class Service: Deliver exceptional customer service to players across agreed communication channels including email and live chat.
• First Contact Resolution: Strive for immediate resolution of all player queries and concerns, aiming for satisfaction on first contact.
• Handle Player Queries: Manage incoming player queries, ensuring responses are timely, professional, and aligned with company service standards.
• Monitor Player Satisfaction: Keep track of player engagement and satisfaction, ensuring their experience is continually enhanced by identifying improvements and making recommendations to the CS Manager and/or Team Lead.
• Internal Collaboration: Work closely with senior agents, managers, and other departments to resolve player-related issues and escalate when necessary.
• Real-time Systems: Awareness of internal systems and notify management of any potential issues, ensuring all systems run smoothly during each shift.
• Competitor Analysis: Conduct competitor analysis on customer service practices and propose improvements to maintain the company’s competitive edge.
• Quality Assurance: Ensure all communications with players meet the highest quality standards and comply with company policies and procedures.
• Documentation and Reporting: Ensure all player interactions and feedback are accurately documented and reported in internal systems, following company protocols.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives.

• Experience within Customer Service.
• Flexibility: Ability to work shifts, weekends, and holidays as required, ensuring 24/7 support coverage
• Team player: Collaborative mindset, with experience working with cross-functional teams (e.g., product, marketing, and compliance teams).
• Fluent English – both written and spoken.
• Proven planning and organisational skills.
• Experience in customer service within a large volume call center environment, experience in gaming or a related industry is an advantage.
• Strong passion for customer service and creating lasting relationships with players
• Ability to stay informed about industry trends and competitors
• Energetic, dynamic, and enthusiastic about providing excellent service
• Familiarity with CRM software, live chat platforms, and basic troubleshooting; experience with iGaming platforms is advantageous

• The ideal candidate will be a self-motivated energetic individual
• Requires a target driven individual
• Effective and well-developed communication skills are a prerequisite for the role, both written and verbal
• Innovation and ability to think “outside the box”
• Strong work ethic
• Ability to thrive in a fast-paced environment and value attention to detail
• Candidates have a level of understanding people maintaining a positive, empathetic attitude toward players and team members
• Change management: Ability to deal with high levels of change and continuing to stay motivated, focused and results driven
• FUN and high energy!

• Managerially Accountable to: Customer Service Manager and CS Team Leads