215 Merchants jobs in South Africa
Outbound Telesales Consultant | Meridian Wine Merchants | Gauteng
Gauteng, Gauteng
Managed People Solutions
Posted 7 days ago
Job Viewed
Job Description
Meridian Wine Merchants is seeking a dynamic Outbound Telesales Consultant based in Gauteng . This exciting opportunity offers the chance to represent premium wine and liquor brands while working in a hybrid environment as part of a passionate, growing team.
Responsibilities include:
- Carrying out new product introduction and upliftment procedures as per SOP.
- Planning the call cycle effectively according to contact and coverage SOP.
- Calling customers in accordance with the agreed call cycle.
- Assisting new customers in opening accounts as per SOP.
- Recording and acting upon customer complaints, queries, and requests promptly, providing feedback as per Communication SOP and contact grid.
- Building relationships with customers by identifying new growth opportunities in the wine category and adding personal touches (e.g., sending a complimentary bottle of wine on birthdays) as per SOP.
- Identifying and executing promotional opportunities based on customer needs and promotional SOP.
- Gaining product and process knowledge to negotiate strategically with customers.
- Understanding personal sales targets by customer and brand, and delivering results.
- Understanding how personal sales commissions and incentives are calculated.
- Growing and maintaining the customer base to achieve sales targets.
- Growing listings on redistributor wine lists.
- Developing a plan to close the sales gap by compiling and submitting a monthly Sales Report as per SOP.
- Logging all calls and capturing customer interactions on the laptop as per SOP and RSM requirements.
- Collecting customer information as per Salesforce Contacts Report.
- Submitting trade program and cycle brief execution feedback as per SOP and RSM requirements.
- Providing operational reports and feedback as required by RSM.
- Following SOP procedures before, during, and after calls.
- Allocating 20% of the day to cover vacant Rep Areas.
- Processing orders via handheld technology.
- Executing tasks from cycle briefs or operational requirements from RSM.
- Managing stock allocations according to RSM requirements and reports.
- Contributing to succession planning and skills transfer within the Sales/Trade Marketing team through coaching and mentorship.
- Planning and prioritizing to manage competing demands effectively.
Qualifications and Experience:
- Diploma in Sales, Marketing, Hospitality Management, or Food and Beverage Management.
- At least one year’s experience in the wine or liquor industry, customer service, hospitality, or FMCG retail sales and merchandising.
- Cape Wine Academy Intro to SA Wine or WSET Level 1 (beneficial).
- Proficiency in Microsoft Office Suite.
- Excellent verbal communication skills.
Please do not apply if you do not meet the requirements.
If you do not receive a response within two weeks , please consider your application unsuccessful.
This advertiser has chosen not to accept applicants from your region.
0
Africa Admin Assistant | Meridian Wine Merchants | Gauteng
Gauteng, Gauteng
Managed People Solutions
Posted 11 days ago
Job Viewed
Job Description
We are a dynamic and innovative company committed to providing top-tier services and solutions to our clients. Our team is dedicated to fostering a collaborative and supportive work environment where every team member can thrive and grow. We are currently seeking a proactive and organized Africa Admin Assistant to join our team in Gauteng.
Key Responsibilities:
- Provide assistance to line managers as required.
- Manage customer allocations within team. (Move on BC).
- Request and control all SOH and sales data from Redistributors (let accounts know they can process Sales Out Data % & load all info onto One Drive).
- Checking orders to sales orders, checking pricing and ensuring orders are correct as per customer PO.
- Effective processing of TS docs requested by line manager. Follow up the process to ensure effective execution.
- Assist SSM and ASM with ad hoc projects.
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
- Plan and prioritize, demonstrate abilities to manage competing demands.
- Demonstrate abilities to anticipate and manage change.
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs.
- Make yourself aware of the dress code and adhere to it (smart casual) as per SOP.
- Capture weekly all opposition brands onto wine list database.
- Send a weekly report to the RSM’s with an updated wine list completion summary.
- Compiling the split marketing invoice when needed as well as arranging for the discount purchase order within BC (Fine Brands and The Wine Shop).
- Prepare presentation documents and reports as per line manager.
Requirements:
- Grade 12.
- Secretarial / Administration qualification.
- Driver’s License.
- 1 -3 years administration experience.
- PC proficient (MS office suite: word, excel, PowerPoint and outlook).
Please do not apply for the position if you do not meet the requirements.
Should you not receive any feedback within 2 weeks after the closing date, please consider your application unsuccessful.
This advertiser has chosen not to accept applicants from your region.
1
Wine List Assistant | Meridian Wine Merchants | National
Gauteng, Gauteng
Managed People Solutions
Posted 22 days ago
Job Viewed
Job Description
Meridian Wine Merchants is hiring a Wine List Assistant to support our On Consumption Trade Marketing & Sales team. Based in Gauteng , this role focuses wine list development, growth, and maintenance for all On Consumption customers on a national level based on portfolio, product and customer segmentation and image grading.
Responsibilities include:
- Receiving and reviewing wine list briefs
- Assisting Sales Consultants with wine list development
- Assisting with portfolio prioritisation, as well as gap and competitor analysis
- Managing the process from brief, design, proofs, sign-off, print & production to delivery
Key requirements:
- A passion for wine and food, and a love for the hospitality industry
- A self-starter, highly motivated, and driven by service excellence
- Pays extreme attention to detail, is process-driven, with creative flair
Qualifications and experience:
- Grade 12
- Diploma or Certificate in Sales, Marketing, or a related field
- Cape Wine Academy Certificate or South African Wine Course, WSET level 2 (or equivalent) will be beneficial
Please do not apply for the position if you do not meet the requirements.
Should you not receive any feedback within two weeks after the closing date, please consider your application unsuccessful.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Sales Consultant | Meridian Wine Merchants | Nelspruit | Mpumalanga
Mpumalanga, Mpumalanga
Managed People Solutions
Posted today
Job Viewed
Job Description
Meridian Wine Merchants is currently seeking a passionate and results-driven individual to join our team as a Sales Consultant . At Meridian Wine Merchants , we expertly combine tradition and innovation to provide outstanding products tailored to our diverse clients. This position is based in Nelspruit, Mpumalanga. Duties and Responsibilities Effectively execute call procedures, in accordance with the SOP on pre, during and post call procedures. Effectively execute sales levers at outlet, in accordance with the SOP according to customer call procedure. Collect, capture, and maintain accuracy of all wines listed on all wine lists in your sales area as per the wine list data base SOP. Effectively execute stock allocation, by managing the stock allocation as per RSM requirements and stock allocation report. Log all calls and capturing interaction with customers on the handheld device as per SOP and RSM requirements. New product introduction, vintage changes, and upliftment procedure to be carried out as per SOP. Client Trade visits to be done as per the RSMs requirements and according to SOP. Deliver customer satisfaction by call cycle management. Effective planning of the call cycle as per contact and coverage SOP. Plan and prioritize, demonstrate abilities to manage competing demands. Deliver customer satisfaction by assisting new customers in opening accounts, as per SOP on new accounts. Recording and promptly acting upon customers complaints, queries and requests and feedback accordingly as per Communication SOP and contact grid. Identifying and execute promotional opportunities/requirements as per the customers needs and promotional SOP. Identify training needs of the customer and execute according to a training plan. Understand the sales strategy as well as your personal sales target by customer and brand and deliver the result. Make yourself aware of the dress code and adhere to it (smart casual) as per SOP. Manage and take care of company assets including car, laptop, and handheld devices as per SOP. Submit all expense reports on time as per SOP. Qualifications and experience Diploma relating to Sales, Marketing, Hospitality management or Food and Beverage management. Liquor Industry and wine Knowledge. Selling, Coaching, and Negotiation. 2-3 years sales and merchandising experience in a related FMCG environment. CWA Certificate Wine Course. Please do not apply for the position if you do not meet the requirements. Should you not receive any feedback within 2 weeks after the closing date, please consider your application unsuccessful.
This advertiser has chosen not to accept applicants from your region.
3
Wine list assistant | meridian wine merchants | national
Gauteng, Gauteng
Managed People Solutions
Posted today
Job Viewed
Job Description
Meridian Wine Merchants is hiring a Wine List Assistant to support our On Consumption Trade Marketing & Sales team. Based in Gauteng , this role focuses wine list development, growth, and maintenance for all On Consumption customers on a national level based on portfolio, product and customer segmentation and image grading. Responsibilities include: Receiving and reviewing wine list briefs Assisting Sales Consultants with wine list development Assisting with portfolio prioritisation, as well as gap and competitor analysis Managing the process from brief, design, proofs, sign-off, print & production to delivery Key requirements: A passion for wine and food, and a love for the hospitality industry A self-starter, highly motivated, and driven by service excellence Pays extreme attention to detail, is process-driven, with creative flair Qualifications and experience: Grade 12 Diploma or Certificate in Sales, Marketing, or a related field Cape Wine Academy Certificate or South African Wine Course, WSET level 2 (or equivalent) will be beneficial Please do not apply for the position if you do not meet the requirements. Should you not receive any feedback within two weeks after the closing date, please consider your application unsuccessful. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
4
Outbound telesales consultant | meridian wine merchants | gauteng
Gauteng, Gauteng
Managed People Solutions
Posted today
Job Viewed
Job Description
Meridian Wine Merchants is seeking a dynamic Outbound Telesales Consultant based in Gauteng . This exciting opportunity offers the chance to represent premium wine and liquor brands while working in a hybrid environment as part of a passionate, growing team. Responsibilities include: Carrying out new product introduction and upliftment procedures as per SOP. Planning the call cycle effectively according to contact and coverage SOP. Calling customers in accordance with the agreed call cycle. Assisting new customers in opening accounts as per SOP. Recording and acting upon customer complaints, queries, and requests promptly, providing feedback as per Communication SOP and contact grid. Building relationships with customers by identifying new growth opportunities in the wine category and adding personal touches (e.g., sending a complimentary bottle of wine on birthdays) as per SOP. Identifying and executing promotional opportunities based on customer needs and promotional SOP. Gaining product and process knowledge to negotiate strategically with customers. Understanding personal sales targets by customer and brand, and delivering results. Understanding how personal sales commissions and incentives are calculated. Growing and maintaining the customer base to achieve sales targets. Growing listings on redistributor wine lists. Developing a plan to close the sales gap by compiling and submitting a monthly Sales Report as per SOP. Logging all calls and capturing customer interactions on the laptop as per SOP and RSM requirements. Collecting customer information as per Salesforce Contacts Report. Submitting trade program and cycle brief execution feedback as per SOP and RSM requirements. Providing operational reports and feedback as required by RSM. Following SOP procedures before, during, and after calls. Allocating 20% of the day to cover vacant Rep Areas. Processing orders via handheld technology. Executing tasks from cycle briefs or operational requirements from RSM. Managing stock allocations according to RSM requirements and reports. Contributing to succession planning and skills transfer within the Sales/Trade Marketing team through coaching and mentorship. Planning and prioritizing to manage competing demands effectively. Qualifications and Experience: Diploma in Sales, Marketing, Hospitality Management, or Food and Beverage Management. At least one year’s experience in the wine or liquor industry, customer service, hospitality, or FMCG retail sales and merchandising. Cape Wine Academy Intro to SA Wine or WSET Level 1 (beneficial). Proficiency in Microsoft Office Suite. Excellent verbal communication skills. Please do not apply if you do not meet the requirements.If you do not receive a response within two weeks , please consider your application unsuccessful. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
5
Africa admin assistant | meridian wine merchants | gauteng
Gauteng, Gauteng
Managed People Solutions
Posted today
Job Viewed
Job Description
We are a dynamic and innovative company committed to providing top-tier services and solutions to our clients. Our team is dedicated to fostering a collaborative and supportive work environment where every team member can thrive and grow. We are currently seeking a proactive and organized Africa Admin Assistant to join our team in Gauteng. Key Responsibilities: Provide assistance to line managers as required. Manage customer allocations within team. (Move on BC). Request and control all SOH and sales data from Redistributors (let accounts know they can process Sales Out Data % & load all info onto One Drive). Checking orders to sales orders, checking pricing and ensuring orders are correct as per customer PO. Effective processing of TS docs requested by line manager. Follow up the process to ensure effective execution. Assist SSM and ASM with ad hoc projects. Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained. Plan and prioritize, demonstrate abilities to manage competing demands. Demonstrate abilities to anticipate and manage change. Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs. Make yourself aware of the dress code and adhere to it (smart casual) as per SOP. Capture weekly all opposition brands onto wine list database. Send a weekly report to the RSM’s with an updated wine list completion summary. Compiling the split marketing invoice when needed as well as arranging for the discount purchase order within BC (Fine Brands and The Wine Shop). Prepare presentation documents and reports as per line manager. Requirements: Grade 12. Secretarial / Administration qualification. Driver’s License. 1 -3 years administration experience. PC proficient (MS office suite: word, excel, Power Point and outlook). Please do not apply for the position if you do not meet the requirements. Should you not receive any feedback within 2 weeks after the closing date, please consider your application unsuccessful. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service
Sandton, Gauteng
Protea Global BPO Pty Ltd - Shorza
Posted today
Job Viewed
Job Description
Customer Experience Specialist Location: Sandton offices Working Hours: UK business hours Were partnering with a fast-growing, adventure-focused company based in Sandton, on a mission to bring excitement and challenge back into peoples lives. They create epic, globe-trotting endurance events and adventure experiences that push boundaries and theyre looking for a passionate Customer Experience Specialist to join their team. About the Client: This company blends adrenaline, exploration, and social impact, raising funds for environmental causes while delivering unforgettable adventures. Their projects include global endurance horse racing and innovative adventure machines you can only earn through participation. Theyre a dynamic startup with a bold vision and a rapidly growing community of loyal customers. The Role: As a Customer Experience Specialist, youll be the frontline contact for customers from their first enquiry through to post-adventure follow-up. Your mission is to deliver an exceptional experience that turns customers into lifelong fans who cant wait for their next challenge. This role involves a lot of written communication crafting engaging, thoughtful emails and messages that guide customers smoothly through their adventure journey. But youll also get to chat live on the phone and via online messaging, juggling multiple conversations and building rapport. Youll be the eyes and ears of the customer experience team, gathering feedback and stories, sharing insights with marketing and operations, and helping shape continuous improvements across the business. Because this is a small, evolving company, youll need to be flexible, proactive, and ready to roll up your sleeves. Expect a fast-paced onboarding and the opportunity to get involved in a variety of projects beyond your core responsibilities. Key Responsibilities: Respond promptly to customer enquiries via email, phone, social media, and other channels Drive sales by nurturing leads and encouraging bookings Manage customer admin to ensure smooth pre-adventure preparation Lead customer communication on individual adventures, including managing group chats and responding outside regular hours when needed Maintain and update customer handbooks and internal knowledge bases Create and manage customer communication templates and support marketing content creation Collect customer stories and feedback to fuel marketing campaigns and service improvements Support the veterans programme and contribute ideas for continuous improvement What Youll Need: Outstanding customer service skills with excellent written and verbal communication Ability to write engagingly and adapt to a brands unique tone of voice Proactive mindset with strong organisational skills and tech-savviness Flexibility to cover varied work hours, including some weekends when adventures are active Enthusiasm for adventure culture and willingness to travel occasionally to support events Experience with platforms like monday.com is a plus Why This Role? Full-time position with flexible working hours Join a passionate, close-knit team in a company thats shaking up the adventure and travel space Be part of a company that supports environmental causes and creates unforgettable experiences Please note that if you havent heard from us within two weeks of submitting your application, you can assume it was unsuccessful.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service
Cape Town, Western Cape
Clarion Printed Products
Posted 24 days ago
Job Viewed
Job Description
A well-established digital printing company in Epping, Cape Town invite applications for a level customer service/production coordinator preferably from a retail print background to administer key account logistics and campaign implementation. Previous experience in printing (digital, screen and litho) manufacturing and finishing processes is essential.
Responsibilities:
- Receive production requests and prioritise accordingly to meet deadlines
- Read, process, comprehend, and follow the detailed written and verbal instructions of the customers prior to starting the job to assure the job is done correctly and to clients satisfaction
- Work with production staff and sales staff to ensure customer expectations are met
- Manage account services through quality checks on client products and follow-up with timeous communication
- Coordinating delivery schedules, arranging collections, installations of products and services
Required:
- Previous experience in printing (digital, screen and litho) manufacturing and finishing processes essential.
- Aptitude to learn quickly
- Must be able to multi-task
- Must be able to work independently
- Excellent written and communication skills
- Strong customer service skills
- Detail oriented, organised, and deadline-driven
- Must be able to work extended hours to meet campaign deadlines if necessary is non-negotiable
- Previous project management experience will be an advantage
- Must have driver's licence and own transport
If you meet the above requirements please send Cv's to '>
This advertiser has chosen not to accept applicants from your region.
8
Customer Service
Cape Town, Western Cape
Galaxy Outsourcing
Posted today
Job Viewed
Job Description
Remuneration: R12,600
Monthly bonus: R2,000
The most important requirements for this role:
- You must have and love a cat.
- Be able to work 2 Sundays per month
- At least one year's contact centre experience (or be a really impressive communicator if you don’t have formal experience).
- You must have a fast broadband connection with good upload and download speed.
- You must be able to communicate effectively in English to customers from the UK.
- You must love cats! This is a role for someone who has a passion for customer service and a passion for cats.
About the company:
Our company is one of the leading premium cat food brands in the UK, renowned for our commitment to using real meat in our recipes. We pride ourselves on being the best and only meat-only premium cat food, dedicated to providing the highest quality nutrition for cats. Our mission is to ensure that every cat receives the best possible diet, and we are looking for purr-fectly passionate individuals to join our team and contribute to this goal.
Who we are looking for:
We are seeking individuals who are enthusiastic about customer service and share our love for cats. The ideal candidate will have:
- Experience in a contact centre environment, showcasing their ability to handle customer inquiries and provide exceptional service.
- A cheerful personality and a pleasant, clear voice that makes customers feel welcome and valued.
- Strong computer literacy, ensuring you can navigate various software and systems with ease.
Requirements:
To successfully perform the role of a home-based customer service representative, you will need:
- A quiet office space at home, free from distractions, with a reliable fibre internet connection.
- A laptop or desktop computer that meets our technical specifications.
- Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.
If you’re feline like this is the purr-fect role for you and you’re ready to join a company that values both customer service and feline friends, please send your CV to with the reference: CC07/07 in the title.
We look forward to welcoming a new member to our dedicated team of cat enthusiasts! Don’t paws, apply now and make this oppawtunity your
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