17 Merchandise Analyst jobs in South Africa

Position: Technical Product and Planning Lead / Supervisor Salary: Market related Location: Durban Job type: Permanent Industry: FMCG Reference Number: MJ. TPPL. NS.09072025 COMPANY DESCRIPTION: Our client operates in the imports and wholesale of stationery and related products to the retail trade in Southern Africa. They are looking for an experienced Technical Product and Planning Lead / Supervisor to join their team as soon as possible. JOB DESCRIPTION: To assist in the coordination of procurement processes and procedures within the business as well as providing a daily support function in sales operations. MAIN DUTIES & RESPONSIBILITIES: Replenishment order procedure Print Re-Order report per supplier Evaluate stock requirement and suggest order quantity Capture individual purchase orders on Hotkey Create individual Excel purchase orders from Hotkey export Communicate orders to China Summarise price variations Update purchase orders with approved price changes Update PO shipping dates per SKU Update Product Master with approved price changes Create online/ shipping file and complete front sheet Shipping Generate clearing instruction on receipt of shipping documentation and send clearing instruction to freight forwarding partner with relevant paperwork Update shipping files with shipment and arrival dates Update weekly shipping status received from SBT and evaluate Bi- weekly report Maintain shipping file- Original B/L/telex release GRN and Data Sheets Prepare Packing List for container unloading Update product master with volumes Update data sheets on Hotkey for new items Run exception report and update Hotkey System data integrity in capturing and maintaining new products on system, updating product specs and details when necessary Assistance with General low stock holding reports. New Product Development Form part of the cross-function new product development team and lead new product development work stream from a technical / procurement function. This includes both development of new ranges, or refinement of existing products / ranges in the business from idea inception to OTIF delivery of product. Market analysis of existing ranges or new opportunities (product / price) Specking products and briefing the team in China Quotation chasing and compilation for review by the team RTS quotations; compare quotes, quality vs price etc. Sourcing and cataloguing samples Order preparation and communication with China PO tracker Manufacture and Shipping timing tracking Conduct innovation projects or clearly defined sections of the project with minimal supervision by Procurement Manager and lead/participate in various cross-functional teams. Uncover consumer insights and opportunities within the market and scope into the business and innovation roadmap. Implement innovations in the marketplace and monitor performance. System Data Integrity: Capture and maintain new products on Hotkey Update product spec and detail as and when available Update data sheets Project based tasks Compile a product range in collaboration with the PD team. Conduct market research, visit stores, and analyse sales data. Contact various suppliers for quotations and catalogues. Review the catalogues and quotes to create a shortlist. Share findings with the NPD team to develop the range and arrange samples for quality control checks. Evaluate the samples and sales data, then present the findings to the NPD team to finalize the offering. Create toy catalogues for trade show General assistance in Trade show: Arrange product samples; catalogues, product info sheets, setting up display/ display layout etc. Product Quality Control Oversea the QC process on the receipt of all running lines QC on all samples and potential new items Stockage maintenance Sky Namo QC feedback report Handling consumer complaints, conducting/arranging QC checks as needed when a complaint is filed, communicating with consumers, and coordinating with the Sales/Ops team to collect or replace faulty items. Brand Development: Assist and where necessary in the execution of brand marketing plans within the new product development team. Support the team in unlocking brand and in-market challenges including monitoring of brand performance on a monthly and quarterly basis. Identify product / promotion / customer opportunities and work with cross-functional teams to execute in conjunction with Senior Management. Working with SILO and Graphics Team as part of a project Key Accounts Assistance: Assisting the Key Account Executive with translation of brand and category strategies into actionable customer plans. Assisting with the development and roll-out of planned Back to School orders for key customers. General: Assistance with regional trade shows as and when necessary. Assist in maintaining product show room / sample room Product listings: Upload new products on supplier portals (Pn P; Spar) Maintain supplier Portals SOH Assist Key accounts with product info when needed EDUCATIONAL REQUIREMENTS: Matric Degree or Diploma or similar qualification in Warehousing, Supply Chain, Procurement, Management or another relevant field EXPERIENCE AND SKILLS REQUIRED: Minimum 3 years’ experience in a similar role Minimum 3 years’ supervisory or management experience Minimum 3 years’ experience in the FMCG industry Strong analytical and strategic planning skills Highly organized with the ability to manage multiple priorities Own reliable vehicle and valid driver’s license TO APPLY FOR THE POSITION, PLEASE FOLLOW THE LINK BELOW: POPIA By Submitting your CV, you confirm that: We may retain your personal information in our database for future matching. We may contact you when suitable opportunities arise. The information you have provided to us is true, correct and up to date. We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful. #J-18808-Ljbffr

Test Analyst II (Planning and Merchandise)

Pay Competitive

Location: Cape Town/Western Cape

Employment type: Contract

Job Description

• Req#: 25513

Overview

The purpose of this role is to perform functional and non-functional testing for the implementation of:

• successful business solutions (new and changed applications/functionality)
• defect fixes
• system enhancements
• end-to-end, systems integration and regression testing
• regression testing (this will be for changes to systems or business products) and fixes for incidents
• non-functional testing such as performance-related and security-related testing

This role identifies and defines the required test scenarios and/or test cases, coordinates the execution of testing inclusive of functional hand-over points, monitors detailed testing progress and results in each test cycle, and evaluates the overall quality.

The test analyst verifies and validates that the intended solution meets stated requirements, expected outcomes, and specifications that guided its design and development, and that they work as expected. Testing includes integration to non-SAP, external systems.

Job Scope Functional Areas

• SAP Master Data Management
• SAP Rebates Management
• Rebates Settlements Management (i.e., Condition Contracts)
• SAP Purchasing and Materials Management
• SAP Pricing and Promotions

Responsibilities

Test Planning and Analysis

• Contribute to develop, modify, and ensure that software testing plans are executed in an agile or sequential framework.
• Provide estimates for assigned task duration, along with confidence levels and foreseeable dependencies.
• Identify the testing scope required for each release based on the requirements, User Stories, and verify Acceptance Criteria.
• Ensure optimal test coverage, based on requirements for Functional (Positive + Negative), Informational, and non-Functional Requirements.
• Document the test cases and identify what to test by translating process models, functional- and business requirement specifications into testable test cases.
• Design the Test Case Library and create test scripts.
• Review final test cases with test lead or Agile team.
• Obtain test scope validation and approval.

Test Execution, Recording, and Defect Logging

• Follow the written test case/specification.
• Execute alternate test variants and negative scenarios.
• Record test results and compare actual results against expected results.
• Report, record, and assign defects identified.
• Retest and update on fixed defects.
• Execute regression tests.

Maintain Testing Standards

• Understand the application under test and ensure that it meets the necessary expectations as defined by business.
• Ensure Quality Assurance of all testing activities.
• Maintain test documentation to reflect current system operations and identify opportunities for continuous improvement.

Test Closure Activities

• Ensure test completion with no outstanding high-risk issues, defects have been fixed and retested.
• Handover test artifacts to people who need it in the future.
• Participate in project retrospectives and contribute and document lessons learnt.

Qualifications

• Formal Education: Grade 12 - essential
• Diploma or Degree qualified (IT or related technical) - desirable
• Formal software testing training (e.g., ISTQB, ISEB) – essential

Skills

• Manual testing experience - 4+ years
• SQL experience - 2+ years
• Test Tools experience (ALM QC, Jira, etc.) - 3+ years
• Testing in a Retail sector - 2+ years
• SAP Integration with external systems - 2+ years
• SAP Materials Management (MM) experience - 2+ years
• Prior SAP (integrated) implementation experience.

About the Company

Expleo is a trusted partner for end-to-end, integrated engineering, quality services, and management consulting for digital transformation.

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About the job Retail Business Analyst I

Job purpose:

The role is focused on designing, implementing and supporting business systems and processes throughout their development life cycle. This role encompasses solution design, business analysis, implementation, and post implementation support as well as maintaining the solutions hub

Minimum requirements:

• IT Degree
• Certificate for Business Analyst (advantageous)
• SQL (advantageous)
• Experience:
• 3 to 5 years in Retail (advantageous)
• 3to 5 years in Business Analysis

Competencies and Skills:

• Make Effective Choices
• Serve The Customer/Member
• Get Results
• Plan for & Improve Work
• Share Information
• Perform to Ethical Standards
• Adapt
• Building and developing talent

Key performance areas:

• Retail Applications support
• Retail Applications Maintenance
• Vendor management
• Project management and support
• Applications Documentation

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We are looking to recruit a Retail Finance Analyst I to work within the Retail Finance department. The role will be based at Clicks Head Office in Cape Town and will report to the Retail Finance Manager I.

Job Purpose:

To provide commercial finance support to the business in terms of financial planning and reporting, master data management and business acumen.

Job Objectives:

• Insightful monthly reporting (including exception reporting) and commentary
• Monthly journal preparation (including General Ledger account review)
• Monthly reconciliation analysis and review
• Profitability and other value add analysis
• Decision support (including report building)
• Weekly Scorecard reporting
• JSE Internal control testing
• Master Data management
• Purchase Order and Capex creation and management
• Feasibility master data management and uploads
• Stakeholder management and engagement

Education and Experience:

• Bachelor of Commerce
• 2 years’ experience in a Commercial finance environment
• Retail industry experience (Desirable)
• Advanced Excel skills

Job Related Knowledge:

• General accounting standards and principles
• Investment analysis
• Corporate business & transactional process

Job Related Skills:

• Ability to persuade and influence
• Analytical & problem solving skills
• Advanced Excel skills

Job Related Competencies:

• Deciding and Initiating Action
• Persuading and Influencing
• Presenting and Communicating Information
• Learning and Researching
• Working with People
• Applying Expertise and Technology
• Analysing
• Planning and Organising
• Analysis and Interpretation of financial and non-financial data

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We are looking to recruit a Retail Finance Analyst I to work within the Retail Finance department. The role will be based at Clicks Head Office in Cape Town and will report to the Retail Finance Manager I. Job Purpose: To provide commercial finance support to the business in terms of financial planning and reporting, master data management and business acumen. Job Objectives: Insightful monthly reporting (including exception reporting) and commentary Monthly journal preparation (including General Ledger account review) Monthly reconciliation analysis and review Profitability and other value add analysis Decision support (including report building) Weekly Scorecard reporting JSE Internal control testing Master Data management Purchase Order and Capex creation and management Feasibility master data management and uploads Stakeholder management and engagement Education and Experience: Bachelor of Commerce 2 years’ experience in a Commercial finance environment Retail industry experience (Desirable) Advanced Excel skills Job Related Knowledge: General accounting standards and principles Investment analysis Corporate business & transactional process Job Related Skills: Ability to persuade and influence Analytical & problem solving skills Advanced Excel skills Job Related Competencies: Deciding and Initiating Action Persuading and Influencing Presenting and Communicating Information Learning and Researching Working with People Applying Expertise and Technology Analysing Planning and Organising Analysis and Interpretation of financial and non-financial data #J-18808-Ljbffr

(vc_row)(vc_column)(wgl_spacing spacer_size="30px")(vc_btn title="Apply Here" no-style="gradient-custom" gradient_custom_color_1="#034ea2" gradient_custom_color_2="#00c1ff" size="lg" align="center" i_icon_fontawesome="fas fa-rocket" button_block="true" add_icon="true" link="url:|title:Apply%20Here|target:_blank")(vc_column_text)JOB PURPOSE
Primary purpose of the role is the operational support of the Offline production environments, implementations, and ensuring continuous improvement of preventative and proactive measures to enable system stability.

RESPONSIBILITIES

Technical Support

• Effective resolution of escalated issues via thorough root cause analysis and effective resolution and / or providing concise reporting.
• Internal change requests are submitted and followed up on for repeated requests or issues
• Provide 1st and 2nd level support functions for the Imbeko & Postillion environments. Ensure production platforms are reviewed periodically, maintenance and housekeeping are performed.
• Identify enhancements to improve supportability, operability and performance of systems
• Maintain the internal servers and perform day-to-day IT admin tasks, Track and report on incidents, Conduct SQL scripting and DB maintenance
• Work independently to troubleshoot all support requests and follow escalation policies
• Implementations of software and patches

Customer Service

• Provide after-hours support according to a standby schedule
• Provide resolution for support requests to customers, according to the Service Level Agreement
• Configure, troubleshoot, isolate, repair, and resolve all customer issues
• Ensure effective communication of planned and unplanned outages to customers and within SLA.
• Ensure alerts or escalations to Tech Ops are resolved timeously and communicated to requestors within SLA.
• Establish and maintain a positive professional relationship with customers
• Prepare and conduct customer training as requested
• Adherence to SLA to ensure consistent and predictable service delivery
• Support tactical and strategic goals of the operations team
• Provide training and mentoring for support team members, including escalated support requests

Work collaboratively

• Build a culture of respect and understanding across the organization.
• Recognize outcomes which resulted from effective collaboration between teams
• Build co-operation and overcome barriers to information sharing, communication and collaboration across the organization
• Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions

Team Management

• Through effective inspirational leadership, facilitate the creation of accountable, full-service teams who understand and strive to meet the needs of all stakeholders
• Role model behaviour and motivate team members in line with the core values
• Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management
• Provide support and guidance on career path planning, on-the-job training, coaching and mentoring to direct reports

Self-Management

• Set an example through personal quality and productivity standards and ways of working with others.
• Demonstrate consistent application of internal procedures. Plan and prioritize, demonstrating abilities to manage competing demands.
• Demonstrate abilities to anticipate and manage change.
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational and team needs.

BEHAVIORAL COMPETENCIES

Customer Focus
Building strong customer relationships and delivering customer-centric solutions.

Instils Trust
Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Cultivates Innovation
Creating new and better ways for the organization to be successful.

Collaborates
Building partnerships and working collaboratively with others to meet shared objectives.

Situational Adaptability
Adapting approach and demeanour in real time to match the shifting demands of different situations.

Business Insight
Applies knowledge of business and the marketplace to advance the organization’s goals. For example, shows considerable business insight, beyond the fundamentals.
Asks probing questions and draws on a variety of sources to gain insight and to explore business drivers or industry trends.

Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, quickly determines the most critical data and focuses analysis there; recognizes even subtle symptoms that indicate problems; Probes deeply for root causes.
Uses systematic problem-solving methods, well.

Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. For example, adopts a sequence of activities that allows for optimal efficiency and effective coordination with others.
Makes skilful use of resources and support tools to deliver efficient, high-quality work.

Balances Stakeholders
Anticipates and balances the needs of multiple stakeholders. For example, draws upon insights from varied sources to gain a rich understanding of how to meet the needs of multiple internal and external stakeholders.
Probes deeply in order to gain a rich, detailed grasp of the priorities of different stakeholders.
Takes initiative to respond to stakeholder problems.

Drives Results
Consistently achieves results, even under tough circumstances. E. devotes considerable effort to surpassing goals and achieving the best possible results.
Goes above and beyond to achieve excellence.
Drives ahead with great focus when faced with obstacles and setbacks.
Maintains productivity and a positive attitude

Ensures Accountability
Holds self and others accountable to meet commitments. E.g. holds self to high standards and consistently honours policies, procedures, and work requirements.
Scrupulously ensures all work is correct.

Financial Acumen
Interprets and applies key financial indicators to make better business decisions.
Swiftly assembles and fluently interprets the financial data and metrics relevant to the role.
Draws rich insights from financial and quantitative data.
Adheres to relevant budgetary guidelines.

Builds Effective Teams
Assist in building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. E.g., consistently emphasizes and advocates for the team’s common goals and priorities.
Volunteers promptly to help others and goes the extra mile to ensure the team’s success.
Recognizes everyone’s contributions to the team.

EDUCATION

• Matric
• Post graduate Degree or Diploma in Information Technology or similar
• Microsoft SQL and / PostgreSQL qualification.

EXPERIENCE

• Minimum 2-3 years’ experience in similar role in the payments industry.
• Relevant and extensive experience in transactional payment processes and Card Present integrations.
• Strong technical skills
• Experience of financial transaction processing or the Postilion Application suite – advantageous
• Exceptional analytical abilities, including the interpretation of large data sets and deciphering the findings logically.
• Action orientated.
• You communicate your actions and intentions clearly – verbally as well as in a written form. Strong written and verbal communication skills.
• Excellent problem-solving and attention to detail.
• Ability to multi-task in a deadline-driven environment and show initiative.
• Strong organisational and resourceful capabilities.
• High levels of attention to detail and resilience.
• Exposure and experience with monitoring tools such as Logic Monitor, Dynatrace, Elastic, Grafana and Prometheus, Cockroach DB etc. (advantageous).
• Experience in ITIL Foundation (advantageous).
• Linux experience (advantageous).
• Cloud base experience (advantageous).

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Job category: Product Manager/ Functional or Business Analyst

Location: Durban

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

A position has become available for a Business Analyst - Retail Optimisation to join our dynamic team.

The purpose of the Business Analyst – Retail Optimisation is to demonstrate comprehensive knowledge of the retail environment, particularly communication platforms, Customer Care Systems, and Retail Operations functions. This role will be responsible for guiding the definition of business requirements in terms of agreed standards, creating process flow diagrams, and being integrally involved in the development, testing, and deployment of solutions to meet the requirements of the business. The incumbent is required to be the subject matter expert in their domain and to use this expertise to help deliver innovative solutions that create business value and operational effectiveness.

KEY PERFORMANCE AREAS

• Consults with key business stakeholders and members of relevant product teams to properly define the business challenge, possible solutions, and risks associated with each.
• Facilitates workshops with stakeholders to understand their needs and elicit requirements.
• Helps define project scope by documenting user stories and translating these into business requirements.
• Leads Design Thinking sessions through Problem Definition, Requirements gathering, Ideation, and Prototype Designs.
• Reviews and re-engineers processes within the value stream to meet the required service levels – aligned with Business Architecture guidelines and methodologies.
• Drives best practice, continuous improvement, and innovation at process level.
• Defines and articulates acceptance criteria for proposed solutions.
• Identifies and validates internal and external data sets generated from a diverse range of business and operational processes.
• Supports the provision of a platform for retailer engagement.
• Provides the provision of customer care system to manage customer queries.
• Supports retail operations with tools for reporting, tracking, and documentation repositories to allow efficient management of the retail environment.
• Develops close working relationships with stakeholders, effectively listening and understanding their needs.
• Clarifies and explains system functionality and any ‘out-of-scope’ features.
• Supports and trains users through onboarding and upskilling journey of using portfolio related systems and tools.

MINIMUM REQUIREMENTS

• A Bachelor's Degree in Computer Science, IS, or related technology discipline.
• Appropriate Specialist IT Certification is an advantage.
• At least 3 years’ business analysis and business optimisation experience preferably within a retail environment.
• At least 2 years’ experience working in product management within an agile environment.
• Experience in retail is essential, understanding in-store processes from receiving to processing sales at the till points.
• Must have experience working on large scale projects as well as handling day-to-day operational requests from the business.
• Experience in process mapping, process re-engineering, and GAP analysis.
• Experience working with and coordinating multi-business stakeholders and business owners in a retail environment.
• Demonstrated BI and analytics knowledge is essential.
• Capabilities in PowerBI and/or SAP Analytics Cloud.

THE IDEAL APPLICANT WILL SATISFY THE FOLLOWING SKILLS REQUIREMENTS:

• Strong retail knowledge.
• Ability to clearly document and communicate business-side decisions and motivate for expected technical implementation/s.
• A high degree of confidentiality, emotional maturity, ethical values, and integrity.
• Must have a high stress tolerance and the ability to work efficiently under pressure.
• Excellent communication, presentation, and interpersonal skills, to interface effectively with all levels of colleagues and with external customers in a team-oriented manner.
• Utilizing technical knowledge and analytical skills to solve complex problems.
• Must be collaborative, influential, and rational.
• Precise planning and excellent organisational/administration skills.
• Exceptional accuracy and extreme attention to detail.
• Quality-oriented and self-driven to achieve results.

Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly.

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(vc_row)(vc_column)(wgl_spacing spacer_size="30px")(vc_btn title="Apply Here" no-style="gradient-custom" gradient_custom_color_1="#034ea2" gradient_custom_color_2="#00c1ff" size="lg" align="center" i_icon_fontawesome="fas fa-rocket" button_block="true" add_icon="true" link="url:|title: Apply%20 Here|target:_blank")(vc_column_text)JOB PURPOSE Primary purpose of the role is the operational support of the Offline production environments, implementations, and ensuring continuous improvement of preventative and proactive measures to enable system stability. RESPONSIBILITIES Technical Support Effective resolution of escalated issues via thorough root cause analysis and effective resolution and / or providing concise reporting. Internal change requests are submitted and followed up on for repeated requests or issues Provide 1st and 2nd level support functions for the Imbeko & Postillion environments. Ensure production platforms are reviewed periodically, maintenance and housekeeping are performed. Identify enhancements to improve supportability, operability and performance of systems Maintain the internal servers and perform day-to-day IT admin tasks, Track and report on incidents, Conduct SQL scripting and DB maintenance Work independently to troubleshoot all support requests and follow escalation policies Implementations of software and patches Customer Service Provide after-hours support according to a standby schedule Provide resolution for support requests to customers, according to the Service Level Agreement Configure, troubleshoot, isolate, repair, and resolve all customer issues Ensure effective communication of planned and unplanned outages to customers and within SLA. Ensure alerts or escalations to Tech Ops are resolved timeously and communicated to requestors within SLA. Establish and maintain a positive professional relationship with customers Prepare and conduct customer training as requested Adherence to SLA to ensure consistent and predictable service delivery Support tactical and strategic goals of the operations team Provide training and mentoring for support team members, including escalated support requests Work collaboratively Build a culture of respect and understanding across the organization. Recognize outcomes which resulted from effective collaboration between teams Build co-operation and overcome barriers to information sharing, communication and collaboration across the organization Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions Team Management Through effective inspirational leadership, facilitate the creation of accountable, full-service teams who understand and strive to meet the needs of all stakeholders Role model behaviour and motivate team members in line with the core values Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management Provide support and guidance on career path planning, on-the-job training, coaching and mentoring to direct reports Self-Management Set an example through personal quality and productivity standards and ways of working with others. Demonstrate consistent application of internal procedures. Plan and prioritize, demonstrating abilities to manage competing demands. Demonstrate abilities to anticipate and manage change. Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational and team needs. BEHAVIORAL COMPETENCIES Customer Focus Building strong customer relationships and delivering customer-centric solutions. Instils Trust Gaining the confidence and trust of others through honesty, integrity, and authenticity. Cultivates Innovation Creating new and better ways for the organization to be successful. Collaborates Building partnerships and working collaboratively with others to meet shared objectives. Situational Adaptability Adapting approach and demeanour in real time to match the shifting demands of different situations. Business Insight Applies knowledge of business and the marketplace to advance the organization’s goals. For example, shows considerable business insight, beyond the fundamentals.Asks probing questions and draws on a variety of sources to gain insight and to explore business drivers or industry trends. Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, quickly determines the most critical data and focuses analysis there; recognizes even subtle symptoms that indicate problems; Probes deeply for root causes.Uses systematic problem-solving methods, well. Plans and Aligns Plans and prioritizes work to meet commitments aligned with organizational goals. For example, adopts a sequence of activities that allows for optimal efficiency and effective coordination with others.Makes skilful use of resources and support tools to deliver efficient, high-quality work. Balances Stakeholders Anticipates and balances the needs of multiple stakeholders. For example, draws upon insights from varied sources to gain a rich understanding of how to meet the needs of multiple internal and external stakeholders.Probes deeply in order to gain a rich, detailed grasp of the priorities of different stakeholders.Takes initiative to respond to stakeholder problems. Drives Results Consistently achieves results, even under tough circumstances. E. devotes considerable effort to surpassing goals and achieving the best possible results.Goes above and beyond to achieve excellence.Drives ahead with great focus when faced with obstacles and setbacks.Maintains productivity and a positive attitude Ensures Accountability Holds self and others accountable to meet commitments. E.g. holds self to high standards and consistently honours policies, procedures, and work requirements.Scrupulously ensures all work is correct. Financial Acumen Interprets and applies key financial indicators to make better business decisions.Swiftly assembles and fluently interprets the financial data and metrics relevant to the role.Draws rich insights from financial and quantitative data.Adheres to relevant budgetary guidelines. Builds Effective Teams Assist in building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. E.g., consistently emphasizes and advocates for the team’s common goals and priorities.Volunteers promptly to help others and goes the extra mile to ensure the team’s success.Recognizes everyone’s contributions to the team. EDUCATION Matric Post graduate Degree or Diploma in Information Technology or similar Microsoft SQL and / Postgre SQL qualification. EXPERIENCE Minimum 2-3 years’ experience in similar role in the payments industry. Relevant and extensive experience in transactional payment processes and Card Present integrations. Strong technical skills Experience of financial transaction processing or the Postilion Application suite – advantageous Exceptional analytical abilities, including the interpretation of large data sets and deciphering the findings logically. Action orientated. You communicate your actions and intentions clearly – verbally as well as in a written form. Strong written and verbal communication skills. Excellent problem-solving and attention to detail. Ability to multi-task in a deadline-driven environment and show initiative. Strong organisational and resourceful capabilities. High levels of attention to detail and resilience. Exposure and experience with monitoring tools such as Logic Monitor, Dynatrace, Elastic, Grafana and Prometheus, Cockroach DB etc. (advantageous). Experience in ITIL Foundation (advantageous). Linux experience (advantageous). Cloud base experience (advantageous). (/vc_column_text)(/vc_column)(/vc_row) #J-18808-Ljbffr

Job category: Product Manager/ Functional or Business Analyst Location: Durban Contract: Permanent Remuneration: Market Related EE position: Yes Introduction A position has become available for a Business Analyst - Retail Optimisation to join our dynamic team. The purpose of the Business Analyst – Retail Optimisation is to demonstrate comprehensive knowledge of the retail environment, particularly communication platforms, Customer Care Systems, and Retail Operations functions. This role will be responsible for guiding the definition of business requirements in terms of agreed standards, creating process flow diagrams, and being integrally involved in the development, testing, and deployment of solutions to meet the requirements of the business. The incumbent is required to be the subject matter expert in their domain and to use this expertise to help deliver innovative solutions that create business value and operational effectiveness. KEY PERFORMANCE AREAS Consults with key business stakeholders and members of relevant product teams to properly define the business challenge, possible solutions, and risks associated with each. Facilitates workshops with stakeholders to understand their needs and elicit requirements. Helps define project scope by documenting user stories and translating these into business requirements. Leads Design Thinking sessions through Problem Definition, Requirements gathering, Ideation, and Prototype Designs. Reviews and re-engineers processes within the value stream to meet the required service levels – aligned with Business Architecture guidelines and methodologies. Drives best practice, continuous improvement, and innovation at process level. Defines and articulates acceptance criteria for proposed solutions. Identifies and validates internal and external data sets generated from a diverse range of business and operational processes. Supports the provision of a platform for retailer engagement. Provides the provision of customer care system to manage customer queries. Supports retail operations with tools for reporting, tracking, and documentation repositories to allow efficient management of the retail environment. Develops close working relationships with stakeholders, effectively listening and understanding their needs. Clarifies and explains system functionality and any ‘out-of-scope’ features. Supports and trains users through onboarding and upskilling journey of using portfolio related systems and tools. MINIMUM REQUIREMENTS A Bachelor's Degree in Computer Science, IS, or related technology discipline. Appropriate Specialist IT Certification is an advantage. At least 3 years’ business analysis and business optimisation experience preferably within a retail environment. At least 2 years’ experience working in product management within an agile environment. Experience in retail is essential, understanding in-store processes from receiving to processing sales at the till points. Must have experience working on large scale projects as well as handling day-to-day operational requests from the business. Experience in process mapping, process re-engineering, and GAP analysis. Experience working with and coordinating multi-business stakeholders and business owners in a retail environment. Demonstrated BI and analytics knowledge is essential. Capabilities in Power BI and/or SAP Analytics Cloud. THE IDEAL APPLICANT WILL SATISFY THE FOLLOWING SKILLS REQUIREMENTS: Strong retail knowledge. Ability to clearly document and communicate business-side decisions and motivate for expected technical implementation/s. A high degree of confidentiality, emotional maturity, ethical values, and integrity. Must have a high stress tolerance and the ability to work efficiently under pressure. Excellent communication, presentation, and interpersonal skills, to interface effectively with all levels of colleagues and with external customers in a team-oriented manner. Utilizing technical knowledge and analytical skills to solve complex problems. Must be collaborative, influential, and rational. Precise planning and excellent organisational/administration skills. Exceptional accuracy and extreme attention to detail. Quality-oriented and self-driven to achieve results. Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly. #J-18808-Ljbffr