31 Mental Health Nursing jobs in South Africa

MyHealthcare Clinic ) is a fast-growing healthcare/tech company that provides private healthcare services (doctor, dentist and specialists, all 'under-one-roof') to a client base that values high quality healthcare. The company has multiple clinic sites in England and is rapidly expanding.

The Patient Support Supervisor Role

We're looking for a results-driven Call center /Reception Supervisor with strong Customer Service and Sales background. You need to have excellent interpersonal skills to actively seek out and engage customer prospects.

A patient support supervisor oversees the daily operations of a team of call centre consultants, ensuring they meet performance goals and provide high-quality customer service. This role is vital for maintaining productivity, addressing escalated issues, and fostering a positive and motivating team environment.

We are looking for dynamic people to join our team. Your role will be to provide 5-star customer service and help improve conversion rate and increase our membership subscriptions.

The position will be based in our offices in Westville and will provide the right candidate with support and opportunity for growth.

Responsibilities:

Team Leadership and Management:

· Lead, motivate, and mentor a team of customer service agents to deliver exceptional service and achieve performance targets.

· Monitor daily call centre operations to ensure smooth workflow and high service standards.

Performance Monitoring and Coaching:

· Track and report on key performance indicators (KPIs), such as call volume, average handle time, resolution rates, and customer satisfaction.

· Conduct regular quality assurance checks, including monitoring and reviewing agent calls and tickets.

· Provide regular coaching, feedback, and training to staff to improve performance and address skill gaps.

Issue Resolution:

· Act as the first point of contact for escalated customer complaints and complex issues, resolving them effectively and professionally.

· Working closely with the team, you will help identify operational issues and suggest improvements to processes and procedures.

Hiring and Development:

· Participate in the hiring process by interviewing and onboarding new employees.

Compliance:

· Ensure all team members adhere to company policies and procedures.

· Maintain strict confidentiality of sensitive customer and company information.

Skills and qualifications

Experience:

· Proven experience as a customer service supervisor with sales experience.

· Medical and dental experience an added advantage

· Hospitality and retail supervisor experience will also be considered

· Fast learner and adaptable to change

· Excellent verbal communication skills

· Priority to high customer satisfaction

· Excellent knowledge of MS Office

· Highly motivated and target driven

· Prioritizing, time management and organizational skills

· Relationship management skills and openness to feedback

· Strong leadership and people management skills, with the ability to motivate and guide a team.

· Excellent communication and interpersonal skills to build relationships and communicate effectively with staff and customers.

· A results-oriented approach with excellent organizational skills.

Job Type: Temp to perm depending on performance and operational requirements.

Subject to making it through the 2-week training period

Job Type: Temp to perm

Pay: R13 000,00 - R15 000,00 per month

Work Location: In person

Job Description:

PHARMAPRENEURS are seeking to recruit x 2 Registered Nurses or Allied Medical Graduate (currently registered with SANC, HPCSA, SAPC or equivalent) for Patient Educator position.

Region
: 1x KwaZulu – Natal (Position based in Pietermaritzburg Area) and 1 x Free State (Positioned based in Bloemfontein Area), South Africa

Responsibilities: (Main Highlights)

·   Patient Education, Adherence and Support – Renal

·   Support Patient Medical Aid Reimbursement Process

·   Manage Patient and Customer Databases, patient record keeping

·   Target Audience: Nephrologists, Nursing and Renal Dialysis Unit Staff, Courier Pharmacies, Path Labs

·   Private Sector Coverage

·   Establish, develop and maintain client and customer relationships

Requirements

·   Experience in the Healthcare Industry is a major advantage

·   South African citizen

·   Strong interpersonal and communication skills

·   In possession of a Valid South African Driver's License and have own transport

·   Computer literacy

·   Excellent knowledge of MS Office

·   Must be registered with SANC/HPCSA, SAPC or the necessary medical statutory body

Compensation:

To be discussed upon a successful interview

THIS IS AN EQUAL OPPORTUNITY PLACEMENT

To apply, please send your updated 2025 CV to: s

• Thank you

Our Client helps people regain control of their health through functional testing and personalised nutrition. Their mission is to bring clarity and hope to those who have been failed by conventional medicine. They specialise in supporting individuals with gut health issues, IBS, and SIBO, combining scientific precision with genuine care.

Our Client is a small, purpose-driven team seeking a highly organised Operations & Patient Support Coordinator to streamline internal systems and support patients with empathy and efficiency. The successful candidate will play a key role in improving operational processes during the transition to a new healthcare management platform and will serve as a trusted first point of contact for clients.

• System Transition & Operations

• Support and coordinate our move to a new healthcare management platform

• Maintain data integrity and ensure a smooth process for the team and patients
• Identify and implement process improvements to enhance efficiency

• Patient Support

• Manage patient communication via email and phone

• Coordinate test orders, results delivery, and appointments
• Provide clear, compassionate assistance to clients navigating health challenges

• Proven administrative and customer service experience
• Strong organisation and attention to detail
• Excellent written and verbal communication skills
• Tech-savvy and comfortable learning new systems
• Ability to multitask calmly and work independently

Bonus Skills:

• Experience in project management or system implementation
• Background in healthcare, wellness, or nutrition
• Familiarity with CRM or practice management software

This is more than just a job — it's an opportunity to make a genuine impact. In this role, you'll help people find clarity, relief, and hope while contributing to how our client grows and operates.

Our Client helps people regain control of their health through functional testing and personalised nutrition. Their mission is to bring clarity and hope to those who have been failed by conventional medicine. They specialise in supporting individuals with gut health issues, IBS, and SIBO, combining scientific precision with genuine care.

Our Client is a small, purpose-driven team seeking a highly organised Operations & Patient Support Coordinator to streamline internal systems and support patients with empathy and efficiency. The successful candidate will play a key role in improving operational processes during the transition to a new healthcare management platform and will serve as a trusted first point of contact for clients.

Sun Pharmaceuticals Industries Inc. is the fourth largest generic pharmaceutical company in the world, and rapidly building our brand presence. We manufacture, market and distribute pharmaceuticals to the nation's largest wholesalers, distributors, warehousing and non-warehousing chain drugstores as well as managed care providers. Our goal is to continue to develop and market quality products that bring value to our customers and ultimately the patient. Current manufacturing capabilities allow Sun Pharma to develop products across most therapeutic categories.

At Sun Pharma we believe our people are an invaluable asset. Our culturally diverse workforce is one of our biggest strengths, along with the rich experience they bring across varied skill-sets. We are proud that our global workforce is bound by our common values.

Job Summary
The Senior Manager , Patient Support Services reports to the Director, Patient Support Services and Operations and is a key role within the patient services team, responsible for ensuring an optimal overall patient support service experience for healthcare providers (HCPs) and patients that leads to speed to therapy and high touch support. Responsibilities include identifying potential gaps in operational processes and providing immediate and long term solutions by effectively and expeditiously managing escalations and conducting routine audits. This individual will engage, collaborate and interact with internal stakeholders including Sales Leadership, Field Sales, Brand Marketing, Payer Marketing, Market Access, FRM Leadership and FRMs, the Training Department.

This role is accountable for managing Hub vendor performance and customer interactions. Will oversee that the programs are operating according to defined terms and conditions, ensuring Hub vendor performance aligns with contractual expectations, desired patient outcomes within budget parameters.

Responsibilities- Participates in New Program Design and Implementation
- Works with Operations Team to Improve Processes:
- Identify workflow inefficiencies and gaps through audits and call reviews.
- Propose and support implementation of process enhancements to improve speed to therapy and the overall hub experience.
- Identify ways to overcome access barriers such as obtaining authorization or medical exceptions for uncovered drugs
- Case Escalation Management:
- Manage daily inbound escalations for collaborating with the vendor escalation team to ensure timely resolution.
- Uncover root causes and propose immediate and long term solutions to AD, Patient Support Services Operations.
- Communicate resolution outcomes with key stakeholders.
- Case Auditing & Oversight:
- Conduct routine audits Audit to assess quality, accuracy, and compliance with hub processes.
- Oversee Free Goods Programs
- Ensure programs met and adhere to legal, regulatory and compliance standards.
- Monitor hub process and free goods dispensing pharmacy to ensure operational flows are being followed, recommend course corrections, when needed.
- Monitor and ensure program(s) terms and conditions are in line with competitors in the marketplace
- Manage Hub vendor Performance and Relationships

• Join weekly and ad hoc meetings with Hub vendor and specialty pharmacies to identify and close operational gaps.
• Monitor specialty pharmacy (SP) triages, including early access programs (EAP), patient assistance programs (PAP), and assist with pull through by engaging Field Reimbursement Manager.
• Oversee the hub vendor's interactions with HCPs, patients, insurer and specialty pharmacies

• Cross-functional Collaboration:

• Partner with Medical, Legal, Compliance, Field Reimbursement, Market Access, and Brand teams to ensure program alignment and compliance.

• Serve as a key stakeholder in vendor selection, contract negotiation, and ongoing relationship management for all programs.
• Develop and lead training for sales and FRM team (ability to put large amounts of information in a concise format and comfortable presenting in front of 50+ people.

Education & Qualifications

• Minimum of a Bachelor's degree, advanced degree preferred.
• Minimum of five (5) years of experience in patient services, case management, or hub operations
• Familiarity with specialty pharmacy workflows, EAP/PAP programs, and payer landscapes
• Strong understanding of legal, regulatory and compliance guidelines associated with free goods programs
• Strong analytical and auditing skills with the ability to identify patterns and recommend solutions
• Excellent communication and organizational skills
• Proficiency in CRM systems (e.g., Salesforce)
• Prior experience working with FRMs or SPLs
• Background in pharmaceutical or healthcare services industry
• Comfortable with a dynamic, fast-paced work environment

The presently-anticipated base compensation pay range for this position is $145,000 to $177,500. Actual base compensation may vary based on a number of factors, including but not limited to geographical location and experience. In addition, this position is part of the Incentive Compensation Bonus Plan. Employees are eligible to participate in Company employee benefit programs which include medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; and the employee assistance program. Employees also receive various paid time off benefits, including vacation time and sick time.

The compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company, or individual department/team performance, and market factors.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).

We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.

Notice To Agency And Search Firm Representatives
Sun Pharmaceuticals (Sun) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Sun employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Sun. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

We're looking for an A-player Medical Virtual Assistant / Patient Help Desk Support specialist to join our Client's team in the US. In this role, you will support U.S.-based healthcare providers with essential administrative and billing functions, helping practices run smoothly while ensuring patients receive the best possible experience.

The ideal candidate will be detail-oriented, proactive, and highly skilled in healthcare administration tasks, with excellent communication skills and a commitment to accuracy, confidentiality, and compliance. This position is perfect for someone who thrives in a fast-paced environment, takes initiative, and consistently delivers top-quality results.

Responsibilities

• Manage patient communication with professionalism and compassion.
• Handle insurance verifications, authorizations, and claims processing.
• Process ERAs and EOBs with accuracy to support clean revenue cycles.
• Coordinate scheduling, referrals, and prescription follow-ups.
• Maintain strict HIPAA compliance and patient confidentiality.
• Proactively identify and resolve administrative or billing issues.
• Provide reliable support to healthcare providers, ensuring practice operations run efficiently.

Requirements and Qualifications

• 5+ years of experience in healthcare administration, billing, or related roles.
• Strong knowledge of U.S. healthcare insurance processes (verifications, authorizations, claims).
• Excellent written and verbal English communication skills.
• Proven ability to handle detail-oriented tasks with accuracy and consistency.
• High level of professionalism, integrity, and reliability.
• Comfortable working remotely with U.S. healthcare practices.

Tools

• Experience using healthcare tools and platforms, including, but not limited to:
• EMRs/EHRs (e.g., Sessions Health, AdvancedMD, Kareo, DrChrono, etc.)
• Insurance portals
• HIPAA-compliant communication tools

This is a full-time US timezone shift position, offering a rewarding career path with growth opportunities. Candidates will be required to successfully complete assessments prior to interviews. We provide one of the best compensation packages in the market with a USD-pegged salary, comprehensive family medical coverage, and performance-based bonuses.

Prestige OSS is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected status. All employment decisions are made based on qualifications and business needs, promoting a diverse and inclusive workplace.

Are you a Counselor, Psychologist, or Coach looking to work remotely and provide quality mental health support to clients? MindFi, a Mental Health and Wellbeing platform, is looking for
Care Providers
to join our network.

As a Care Provider, you will play an integral role in making high-quality care accessible to people across Asia-Pacific Region and Europe.

What You Can Expect at MindFi:

• Freelance & Remote: Work on your terms, alongside your existing practice.
• Diverse Opportunities: Opportunities to provide psychotherapy/counselling/coaching sessions, lead support groups, and deliver Masterclasses.
• Supportive Environment: Be part of a growing community dedicated to mental well-being.

Qualifications:

• Master's degree in Counseling, Psychology, or a related field OR Coaching certification (ICF preferred or locally recognized)
• Registration/membership with relevant professional bodies and/or associations in your Country
• Minimum of 3 years experience in providing counseling services, especially online counselling.

About MindFi:
MindFi pursues a simple mission: making mental wellness culturally relevant and accessible to all of Asia. The MindFi platform delivers a full spectrum of mental health and wellbeing support to corporate clients and individual users. To empower lasting mental wellness for the modern professional, the platform serves 24/7 self-care and community-care services, intelligent matching with therapists and coaches, and personalized wellbeing tools in a single cross-platform mobile app.

Headquartered in Singapore, MindFi is the mental health and wellness provider of choice for Fortune 500 companies, fast-growing startups, and corporations in APAC. To become a part of the #MindFitness movement, or download the app on the App Store or Google Play.

Are you a Counselor, Psychologist, or Coach looking to work remotely and provide quality mental health support to clients? MindFi, a Mental Health and Wellbeing platform, is looking for Care Providers to join our network.

As a Care Provider, you will play an integral role in making high-quality care accessible to people across Asia-Pacific Region and Europe.

What You Can Expect at MindFi:

• Freelance & Remote: Work on your terms, alongside your existing practice.
• Diverse Opportunities: Opportunities to provide psychotherapy/counselling/coaching sessions, lead support groups, and deliver Masterclasses.
• Supportive Environment: Be part of a growing community dedicated to mental well-being.

• Master's degree in Counseling, Psychology, or a related field OR Coaching certification (ICF preferred or locally recognized)
• Registration/membership with relevant professional bodies and/or associations in your Country
• Minimum of 3 years experience in providing counseling services, especially online counselling.

MindFi pursues a simple mission: making mental wellness culturally relevant and accessible to all of Asia. The MindFi platform delivers a full spectrum of mental health and wellbeing support to corporate clients and individual users. To empower lasting mental wellness for the modern professional, the platform serves 24/7 self-care and community-care services, intelligent matching with therapists and coaches, and personalized wellbeing tools in a single cross-platform mobile app.

Headquartered in Singapore, MindFi is the mental health and wellness provider of choice for Fortune 500 companies, fast-growing startups, and corporations in APAC. To become a part of the #MindFitness movement, or download the app on the App Store or Google Play.

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic, with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skill sets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. Learn more about our exciting work

CHAI strives to be an equal opportunity employer and promotes fairness, respect, equity and dignity in the workplace. CHAI welcomes applications from all qualified individuals and encourages people from historically disadvantaged groups to apply. CHAI is an Equal Opportunity Employer and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experiences, backgrounds, and culture.
Position Overview
CHAI is seeking a highly motivated Program Manager to support the South African government in expanding equitable access to mental health services.

Working under the leadership of the National Department of Health (NDoH) and in close collaboration with provincial health departments, SAHPRA, and National Treasury. This program focuses on improving access to affordable, quality-assured psychotropic medications, generating evidence for cost-effective investment, and strengthening integration of mental health into existing HIV, PHC, and NCD platforms.

This senior role involves coordinating multi-stakeholder efforts, adapting global technical inputs for the South African context, and ensuring that all activities strengthen government capacity. The Program Manager will also help position the initiative for transition into a sustainable, multi-year national program.

Key responsibilities include, but are not limited to

• Provide overall direction for the program in alignment with NDoH and provincial priorities.
• Oversee planning, coordination, and delivery of program workstreams, including market analysis, demand forecasting, policy support, and cost-effectiveness adaptation.
• Support NDoH, SAHPRA, Treasury, and provinces to co-design and implement solutions for improved medicine access and service integration.
• Convene and facilitate technical working groups, policy dialogues, and workshops involving government, civil society, academia, and people with lived experience.
• Supervise staff and consultants engaged on the program, ensuring accountability and high-quality outputs.
• Coordinate with CHAI's global mental health team to bring in technical expertise while tailoring tools and evidence for the South African context.
• Translate technical work (e.g. supplier engagement, cost-effectiveness analysis) into actionable policies and sustainable improvements in access to care.
• Contribute to donor reporting, communication, and relationship management.
• Work with government and partners to secure long-term financing and embed approaches into national systems for lasting impact.
• Execute any other responsibilities as requested by CHAI leadership, ensuring adaptability and responsiveness to evolving program needs.
• Master's degree in public health, health policy, economics, or a related field.
• At least 8 years of progressively responsible experience in health systems, policy, or program leadership (experience in mental health, pharmaceutical access, or health economics is an advantage).
• A minimum of 5+ years of management experience as a Program Manager.
• Excellent communication skills and demonstrated success in working with or within government at senior levels to shape and implement health programs.
• Strong analytical and quantitative skills, with proficiency in tools such as Excel and PowerPoint for modeling, costing, and presenting evidence.
• Willingness to travel as required.

Advantages

• Experience working directly with institutions such as NDoH, SAHPRA, or National Treasury.
• Previous experience in global health, supply chain management, or market shaping.
• Experience influencing policy processes, drafting briefs, or engaging in high-level stakeholder forums.