1,476 Member Support jobs in South Africa
Help Desk Support Randburg
Posted 15 days ago
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Reference: HC003132-Moipo-1
Employment: Full Time (Shift based)
Job Purpose
As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries.
Key Responsibilities:
- Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support.
- Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us.
- Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents.
- Participate in project onboarding of new customers and upgrades.
- Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM.
- Contribute to the development and maintenance of the company's Knowledge Base.
Minimum Requirements:
- Certification as IT Technician preferred.
- A+ / N+ certification.
- CCNA / HCNA certification.
- Microsoft Certified IT Professional preferred.
- Experience with monitoring systems such as Nagios or PRTG.
- Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers.
- Valid driver's license and own transport.
- Ability to work shifts.
- Proven experience in an ISP Engineer or similar customer support role.
- Working knowledge of VoIP technology.
- Familiarity with network cabling, classification, and topology.
Help desk support randburg
Posted today
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Help Desk Consultant
Posted 13 days ago
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We have an opening for a Help Desk Consultant in our Customer Support Department.
If you think you have what it takes, you can apply for this position that is based at our Head Office in Parklands, Cape Town.
As a Help Desk Consultant, your responsibilities will be to assist our end-users in logging calls, troubleshooting and escalating calls to the relevant departments. The vital part of your work involves you knowing the basics of hardware and software troubleshooting. The key success criteria for this role are a combination of excellent written and verbal communication skills as well as a can-do attitude.
This position is for you if you are punctual, reliable and consider yourself a team player. You will enjoy it if you perform well under pressure and thrive in problem-solving environment. We welcome applications from IT graduates with A+ and N+ certification, however we'll consider candidates with experience only too!
Our clients are in the retail industry, we support them beyond 8:00 to 17:00. The team works shifts of 8 hours between( 6:30 - 23:00), standby and overtime can be required from time to time.
This is a great opportunity to kick start your career at Spinnaker Software.
Help desk consultant
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Goodwood Help Desk Technician
Posted 7 days ago
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Job Description
Goodwood Help Desk Technician
Legal requirements: Must be a South African Citizen with a clean criminal background and ITC (no bad debt) - checks will be done on shortlisted applicants.
Appointment: Permanent, full-time position
Salary: R20 000 – R25 000 CTC per month
Benefits: Provident Fund and December Bonus
Working hours: Monday – Friday from 08:00 to 17:00
Qualifications and or Experience:
- More than 2 years' experience with configuring and setting up IT of systems.
- Matric with Mathematics
- L1 LAN Network (Basic)
- L1 Wireless Network (Basic)
- L1 WAN Network (Basic)
- L1 Phones & Printers (Basic)
- L1 Remote support (Basic)
- L1 Office 365 (Basic)
- L1 Active Directory (Basic)
- L1 Microsoft infrastructure skills (Basic)
- L1 Hardware & Software maintenance (Basic).
- Good understanding of Microsoft Environment
- Client interaction experience
- Desktop Support
- Basic Endpoint Security
Job Purpose:
- Support of users new and established systems (Vision, Back-up, Workstations, basic network, Printing and Microsoft applications).
- Support of IT hardware infrastructure at Cape town Distribution Centre and Cape Branch Offices.
- Technical Knowledge Hardware and Software Deployment and Trouble Shooting.
- Excellent Troubleshooting skills with rapid resolution.
- IT Hardware and Software Support.
- Assist Operational Team with WMS, Office 365, antivirus and windows support at Head Office.
- Assist operational team to with branch office POS and Back Office (Vision Pro, Antivirus, Backup and Windows) support.
- Update and Maintain Asset Register and user configuration on windows, Office365, POS, Uniclox.
Implement and follow through IT infrastructure and applications at Head Office. - Ability to take ownership of an ICT problem or project from beginning to completion.
- ICT Infrastructure Monitoring.
- IT Record keeping and documenting.
- Planned change control knowledge.
- Implementation of network, Microsoft and security standards.
- Provide support to Head Office, GW store end users where required.
EASTERN PERSONNEL CONSULTANTS CC (SINCE 1990)
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It Help Desk Technician Remote
Posted 19 days ago
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We found 114 jobs for selected criteria:
- Remote IT Help Desk Technician (Level 2)
- IT & Telecommunications (1)
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Support Adventure Limited Remote IT Help Desk Technician (Level 2)
- Remote
- Permanent
- Full Time
- Published: 1 week ago
- USD$2000 - $000
- EE/AA, Non EE/AA
Established in 2016, Support Adventure is an expat outsourcing company that provides people the opportunity to live and work in exciting cities worldwide while offering tech support online in a location independent manner.
Support Adventure offers worldwide remote work opportunities with the freedom to work from anywhere, as long as you have a stable power supply and internet connection. You can choose to stay in South Africa or relocate to a different one without worrying about finding a new job. This level of flexibility is a significant benefit of working with Support Adventure.
We are currently looking for experienced IT support technicians to work remotely on our clients’ helpdesks located around the world. Depending on your level of experience you will be working as a helpdesk technician, project technician, or part of the NOC team, all in a 100% remote capacity. You’ll be joining a team of almost 200 technicians of various levels working with some of the latest commercially available technology.
Duties & ResponsibilitiesWe’re currently hiring people with experience in most or all of the following fields:
Remote desktop support for Microsoft Windows (experience with macOS is a plus)
Remote network troubleshooting and administration
Microsoft Windows, Windows Server and Microsoft 365 deployment, administration and management
Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)
Experience working with ticketing systems in a high paced MSP environment is a major plus
Desired Experience & QualificationThe following skills and abilities are a must:
A high level of English language proficiency, both spoken and written, is required
A passion for customer service and great ‘soft’ skills
Ability to present technical information in plain terms to non-technical users
Great attention to detail especially when it comes to documentation and taking excellent notes
A passion for learning and the ability to adapt to new technologies
Package & RemunerationWhat Support Adventure offers:
We offer a competitive salary, usually in the range of $2000-4000+ onthly, depending on position and experience. Payouts are made in USD, EUR, or GBP.
You will be joining a team of seasoned technicians from all over the world, working remotely with users from various English-speaking countries across the globe.
Working with Support Adventure, you'll have a dedicated team of people that will continuously work with you and our clients to get you the best working experience possible and assist you with any aspect of your personal remote working adventure.
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#J-18808-LjbffrIT Help Desk Technician (Goodwood)
Posted 7 days ago
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Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful.
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It help desk technician remote
Posted today
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Customer Service Support Consultant
Posted 4 days ago
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Requirements:
Matric
2 Years of experience in a call centre/customer support environment
Computer literacy with proficiency in MS Outlook, MS Excel, and MS Word
Bilingual with formal business writing and professional communication in both Afrikaans and English
Strong administration, organising, and problem-solving skills
Kindly note that if you have not received any feedback 2 weeks after your application, please consider your application unsuccessful.
English Customer Service Support
Posted 25 days ago
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Job Description
Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.
Key Responsibilities
Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
Demonstrate urgency on transactions using standard operating procedures
Requirements
A matric certificate or equivalent qualification
Good command of the English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous
A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience