15 Medical Support jobs in South Africa

Job Description:

PHARMAPRENEURS are seeking to recruit x 2 Registered Nurses or Allied Medical Graduate (currently registered with SANC, HPCSA, SAPC or equivalent) for Patient Educator position.

Region
: 1x KwaZulu – Natal (Position based in Pietermaritzburg Area) and 1 x Free State (Positioned based in Bloemfontein Area), South Africa

Responsibilities: (Main Highlights)

·   Patient Education, Adherence and Support – Renal

·   Support Patient Medical Aid Reimbursement Process

·   Manage Patient and Customer Databases, patient record keeping

·   Target Audience: Nephrologists, Nursing and Renal Dialysis Unit Staff, Courier Pharmacies, Path Labs

·   Private Sector Coverage

·   Establish, develop and maintain client and customer relationships

Requirements

·   Experience in the Healthcare Industry is a major advantage

·   South African citizen

·   Strong interpersonal and communication skills

·   In possession of a Valid South African Driver's License and have own transport

·   Computer literacy

·   Excellent knowledge of MS Office

·   Must be registered with SANC/HPCSA, SAPC or the necessary medical statutory body

Compensation:

To be discussed upon a successful interview

THIS IS AN EQUAL OPPORTUNITY PLACEMENT

To apply, please send your updated 2025 CV to: s

• Thank you

Elle Health is a healthcare technology company. Our goal is to reduce the administrative burden of running a successful medical practice using innovation and technology.

We are looking for a senior energetic, driven, and smart software support person in Pretoria to join our rapidly growing health-tech team.

Responsibilities:

• Visiting medical practices in Gauteng to provide on-site support for Elle's web-based medical billing software.
• Building relationships with practice staff and answering their questions about Elle's services.
• Troubleshooting technical issues and providing solutions.
• Training practice staff on how to use Elle's services effectively.
• Providing feedback to the Elle team on customer needs and product improvements.

Ideal candidate characteristics:

• Passion for Customer Service: You should enjoy interacting with customers and helping them resolve issues.
• Tech-savvy: You should be capable of troubleshooting technical computer software problems.
• Energetic: You should have a positive attitude and be energetic.
• Competitive: Competitiveness should be part of your DNA. You should love winning.
• Intelligent: You should be smart and open to always improving yourself and your team's processes.
• People Person: You should enjoy forming and maintaining relationships.
• Strong Communicator: You should be a strong verbal and written communicator.
• Organized: You should be very organized in multiple aspects.

Requirements:

• 2-4 years of sales experience with a proven track record.
• Experience in the medical billing industry is advantageous.
• Own car that can be used for work purposes. Valid driver's license.
• Tertiary qualifications are beneficial.
• Fluent in English. Additional languages are advantageous.

Compensation and benefits:

• Competitive salary with a commission structure.
• Fleet card, mobile phone, and laptop.
• Opportunities for career growth and development.

Join our close-knit team of high-performing young professionals who are excited about making a difference in the world. If you are passionate about sales, technology, and making a positive impact, we want to hear from you.

Job Type: Full-time

Pay: R15 000,00 - R25 000,00 per month

Application Question(s):

• Do you have any medical industry experience? Please elaborate.
• Are you technologically proficient? Please elaborate.
• Hoe goed is jou Afrikaans?
• Please sell yourself.
• What are your salary expectations?
• Do you have your own car? Is it reliable?
• Which suburb do you stay in? How long would your commute to Lynnwood be?

Work Location: In person

Role:

Medical Software Support Technician

Location:

Hybrid (Johannesburg)

Type:

Full-time

Applications Close:

7
th

October 2025

About Docotela

Docotela is a telehealth platform in South Africa, dedicated to making healthcare more affordable, accessible, and preventative through digital innovation. We're on a mission to transform lives with virtual doctor consultations, and we need a tech-savvy, solutions-driven IT Support Technician with proven experience in a medical software company to join our growing team. We're looking for a candidate who can ensure our platform runs smoothly, our doctors and patients receive world-class support, and that we continue to meet the highest standards of security, compliance, and care. If you have experience working in a medical software company,  are a technically skilled, solutions-driven professional passionate about healthcare innovation, this is the role for you.

Key Responsibilities

Platform & Website Management

·   Maintain and optimise our telehealth platform and website, ensuring uptime, speed, and seamless user experience.

·   Manage and troubleshoot bugs, plugin conflicts, and front-end performance issues.

API & System Integrations

·   Support integration of APIs with partners

·   Monitor, troubleshoot, and resolve integration failures, escalating where necessary.

Doctor, Patient & Client Support

·   Provide responsive IT support for doctors and patients accessing the platform.

·   Train healthcare professionals and clients on platform features and digital health tools.

·   Create simple guides, FAQs, and troubleshooting documentation to empower non-technical users.

Secure Data & File Handling

·   Manage secure file transfers (SFTP) and ensure encryption of sensitive healthcare data.

·   Extract data for the onboarding of clients.

·   Proactively monitor for data risks and escalate breaches or potential vulnerabilities.

·   Ensure compliance with POPIA and all relevant legal frameworks in data processing

Compliance & Privacy

·   Apply working knowledge of POPIA, HPCSA telemedicine guidelines, and healthcare privacy regulations.

·   Ensure data security policies are implemented across all IT processes and tools.

·   Support audit readiness by maintaining accurate IT logs and security reports.

Training Content & Knowledge Sharing

·   Partner with the Marketing and Clinical Teams to develop engaging multimedia training materials (videos, infographics, guides).

·   Standardise IT onboarding processes for doctors, patients, and client organisations.

Afterhours Support

Provide afterhours support to clients and staff for critical incidents.

Ensure client systems and updates run smoothly outside of business hours.

What We're Looking For

·   Essential: Previous experience working for a medical software company (e.g., EMR/EHR, practice management, telehealth systems).

·   Diploma/degree in Information Technology, Computer Science, or Health Informatics (preferred).

·   1–3 years of experience in IT support, SaaS, or healthcare technology.

·   Familiarity with telehealth, EMR/EHR systems, or digital healthcare platforms.

·   Strong skills in website maintenance (WordPress, or similar CMS), troubleshooting, and performance optimisation.

·   Working knowledge of HTML, CSS, JavaScript, Python for basic customisation and bug fixes.

·   Experience with API integration support.

·   Knowledge of secure file transfer protocols (SFTP) and encryption practices.

·   Practical understanding of POPIA, GDPR, or equivalent healthcare data regulations.

·   Ability to create multimedia training (Loom, Canva, or similar).

·   Strong communicator with the patience to support healthcare professionals and patients of varying technical literacy.

·   Self-starter who thrives in a fast-paced, impact-driven healthtech environment.

Our Client helps people regain control of their health through functional testing and personalised nutrition. Their mission is to bring clarity and hope to those who have been failed by conventional medicine. They specialise in supporting individuals with gut health issues, IBS, and SIBO, combining scientific precision with genuine care.

Our Client is a small, purpose-driven team seeking a highly organised Operations & Patient Support Coordinator to streamline internal systems and support patients with empathy and efficiency. The successful candidate will play a key role in improving operational processes during the transition to a new healthcare management platform and will serve as a trusted first point of contact for clients.

• System Transition & Operations

• Support and coordinate our move to a new healthcare management platform

• Maintain data integrity and ensure a smooth process for the team and patients
• Identify and implement process improvements to enhance efficiency

• Patient Support

• Manage patient communication via email and phone

• Coordinate test orders, results delivery, and appointments
• Provide clear, compassionate assistance to clients navigating health challenges

• Proven administrative and customer service experience
• Strong organisation and attention to detail
• Excellent written and verbal communication skills
• Tech-savvy and comfortable learning new systems
• Ability to multitask calmly and work independently

Bonus Skills:

• Experience in project management or system implementation
• Background in healthcare, wellness, or nutrition
• Familiarity with CRM or practice management software

This is more than just a job — it's an opportunity to make a genuine impact. In this role, you'll help people find clarity, relief, and hope while contributing to how our client grows and operates.

Our Client helps people regain control of their health through functional testing and personalised nutrition. Their mission is to bring clarity and hope to those who have been failed by conventional medicine. They specialise in supporting individuals with gut health issues, IBS, and SIBO, combining scientific precision with genuine care.

Our Client is a small, purpose-driven team seeking a highly organised Operations & Patient Support Coordinator to streamline internal systems and support patients with empathy and efficiency. The successful candidate will play a key role in improving operational processes during the transition to a new healthcare management platform and will serve as a trusted first point of contact for clients.

Sun Pharmaceuticals Industries Inc. is the fourth largest generic pharmaceutical company in the world, and rapidly building our brand presence. We manufacture, market and distribute pharmaceuticals to the nation's largest wholesalers, distributors, warehousing and non-warehousing chain drugstores as well as managed care providers. Our goal is to continue to develop and market quality products that bring value to our customers and ultimately the patient. Current manufacturing capabilities allow Sun Pharma to develop products across most therapeutic categories.

At Sun Pharma we believe our people are an invaluable asset. Our culturally diverse workforce is one of our biggest strengths, along with the rich experience they bring across varied skill-sets. We are proud that our global workforce is bound by our common values.

Job Summary
The Senior Manager , Patient Support Services reports to the Director, Patient Support Services and Operations and is a key role within the patient services team, responsible for ensuring an optimal overall patient support service experience for healthcare providers (HCPs) and patients that leads to speed to therapy and high touch support. Responsibilities include identifying potential gaps in operational processes and providing immediate and long term solutions by effectively and expeditiously managing escalations and conducting routine audits. This individual will engage, collaborate and interact with internal stakeholders including Sales Leadership, Field Sales, Brand Marketing, Payer Marketing, Market Access, FRM Leadership and FRMs, the Training Department.

This role is accountable for managing Hub vendor performance and customer interactions. Will oversee that the programs are operating according to defined terms and conditions, ensuring Hub vendor performance aligns with contractual expectations, desired patient outcomes within budget parameters.

Responsibilities- Participates in New Program Design and Implementation
- Works with Operations Team to Improve Processes:
- Identify workflow inefficiencies and gaps through audits and call reviews.
- Propose and support implementation of process enhancements to improve speed to therapy and the overall hub experience.
- Identify ways to overcome access barriers such as obtaining authorization or medical exceptions for uncovered drugs
- Case Escalation Management:
- Manage daily inbound escalations for collaborating with the vendor escalation team to ensure timely resolution.
- Uncover root causes and propose immediate and long term solutions to AD, Patient Support Services Operations.
- Communicate resolution outcomes with key stakeholders.
- Case Auditing & Oversight:
- Conduct routine audits Audit to assess quality, accuracy, and compliance with hub processes.
- Oversee Free Goods Programs
- Ensure programs met and adhere to legal, regulatory and compliance standards.
- Monitor hub process and free goods dispensing pharmacy to ensure operational flows are being followed, recommend course corrections, when needed.
- Monitor and ensure program(s) terms and conditions are in line with competitors in the marketplace
- Manage Hub vendor Performance and Relationships

• Join weekly and ad hoc meetings with Hub vendor and specialty pharmacies to identify and close operational gaps.
• Monitor specialty pharmacy (SP) triages, including early access programs (EAP), patient assistance programs (PAP), and assist with pull through by engaging Field Reimbursement Manager.
• Oversee the hub vendor's interactions with HCPs, patients, insurer and specialty pharmacies

• Cross-functional Collaboration:

• Partner with Medical, Legal, Compliance, Field Reimbursement, Market Access, and Brand teams to ensure program alignment and compliance.

• Serve as a key stakeholder in vendor selection, contract negotiation, and ongoing relationship management for all programs.
• Develop and lead training for sales and FRM team (ability to put large amounts of information in a concise format and comfortable presenting in front of 50+ people.

Education & Qualifications

• Minimum of a Bachelor's degree, advanced degree preferred.
• Minimum of five (5) years of experience in patient services, case management, or hub operations
• Familiarity with specialty pharmacy workflows, EAP/PAP programs, and payer landscapes
• Strong understanding of legal, regulatory and compliance guidelines associated with free goods programs
• Strong analytical and auditing skills with the ability to identify patterns and recommend solutions
• Excellent communication and organizational skills
• Proficiency in CRM systems (e.g., Salesforce)
• Prior experience working with FRMs or SPLs
• Background in pharmaceutical or healthcare services industry
• Comfortable with a dynamic, fast-paced work environment

The presently-anticipated base compensation pay range for this position is $145,000 to $177,500. Actual base compensation may vary based on a number of factors, including but not limited to geographical location and experience. In addition, this position is part of the Incentive Compensation Bonus Plan. Employees are eligible to participate in Company employee benefit programs which include medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; and the employee assistance program. Employees also receive various paid time off benefits, including vacation time and sick time.

The compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company, or individual department/team performance, and market factors.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).

We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.

Notice To Agency And Search Firm Representatives
Sun Pharmaceuticals (Sun) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Sun employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Sun. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

We're looking for an A-player Medical Virtual Assistant / Patient Help Desk Support specialist to join our Client's team in the US. In this role, you will support U.S.-based healthcare providers with essential administrative and billing functions, helping practices run smoothly while ensuring patients receive the best possible experience.

The ideal candidate will be detail-oriented, proactive, and highly skilled in healthcare administration tasks, with excellent communication skills and a commitment to accuracy, confidentiality, and compliance. This position is perfect for someone who thrives in a fast-paced environment, takes initiative, and consistently delivers top-quality results.

Responsibilities

• Manage patient communication with professionalism and compassion.
• Handle insurance verifications, authorizations, and claims processing.
• Process ERAs and EOBs with accuracy to support clean revenue cycles.
• Coordinate scheduling, referrals, and prescription follow-ups.
• Maintain strict HIPAA compliance and patient confidentiality.
• Proactively identify and resolve administrative or billing issues.
• Provide reliable support to healthcare providers, ensuring practice operations run efficiently.

Requirements and Qualifications

• 5+ years of experience in healthcare administration, billing, or related roles.
• Strong knowledge of U.S. healthcare insurance processes (verifications, authorizations, claims).
• Excellent written and verbal English communication skills.
• Proven ability to handle detail-oriented tasks with accuracy and consistency.
• High level of professionalism, integrity, and reliability.
• Comfortable working remotely with U.S. healthcare practices.

Tools

• Experience using healthcare tools and platforms, including, but not limited to:
• EMRs/EHRs (e.g., Sessions Health, AdvancedMD, Kareo, DrChrono, etc.)
• Insurance portals
• HIPAA-compliant communication tools

This is a full-time US timezone shift position, offering a rewarding career path with growth opportunities. Candidates will be required to successfully complete assessments prior to interviews. We provide one of the best compensation packages in the market with a USD-pegged salary, comprehensive family medical coverage, and performance-based bonuses.

Prestige OSS is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected status. All employment decisions are made based on qualifications and business needs, promoting a diverse and inclusive workplace.

Join Angel Care as a Healthcare Assistant and become an integral part of a compassionate team dedicated to providing exceptional care to our clients in Dublin Ireland. At Angel Care, we pride ourselves on fostering a supportive and inclusive environment where your skills and dedication can make a meaningful impact. As a Healthcare Assistant, you will be responsible for delivering high-quality, personalized care that enhances the well-being and dignity of those we serve. You will work closely with experienced healthcare professionals, gaining valuable experience and contributing to the development of innovative care practices. Ideal candidates are empathetic, reliable, and passionate about making a difference in the lives of others. This role offers the opportunity to grow professionally while being part of a company that values and invests in its employees. If you are committed to excellence in healthcare and looking to join a dynamic team, Angel Care is the perfect place for you.

• Provide personal care and assistance to clients, ensuring their comfort and safety.
• Assist with daily activities such as bathing, dressing, and meal preparation.
• Monitor and document the health and progress of clients, reporting any changes to healthcare professionals.
• Support clients with mobility and physical exercises as directed by healthcare providers.
• Maintain a clean and organized environment for clients, including tidying living spaces and handling laundry.

• A valid passport
• Willing to relocate to Dublin Ireland
• Exhibit a compassionate and patient-oriented approach to care.
• Have the ability to work effectively both independently and as part of a team.
• Show flexibility and adaptability in handling various healthcare scenarios.

Visa Sponsorship

Frre flights and accomodation

Join Angel Care as a Healthcare Assistant and make a meaningful impact in compassionate patient care. Elevate your career with our dedicated team committed to excellence and empathy.

Division: 3300

Reference No: 6070

Location:

Johannesburg, Gauteng, ZA

Employment Type: Fixed Term Contract

Disability (EE targeted role): No

T.A.S.K Grade: 06

Job Posting Salary: R244,732.00

Job Posting End Date: 24 Oct 2025

The Road Accident Fund's mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.
NB: This is a Three (3) Years Fixed-Term Contract position
Purpose of the Job:
The Administrative Assistant is responsible for providing administrative day-to-day support to the Medical Management Department.

Key Performance Areas
Compliance Administration

• Maintain up-to-date written documentation related to the departments business activities.
• Ensure compliance to the policies and process standards.
• Keep abreast of internal standards and business goals to ensure adherence to sound internal control.

Office Coordination

• Assist in making follow-ups on outstanding matters.
• Ensure all requests are handled and responded to within set timelines.
• Assist in ensuring the availability of stationery within the department.
• Validate and verify information and documents submitted for accurate capturing and further handling.
• Ensure the systems/registers used are kept up to date.
• Check for duplicate documents, requests and queries and report on them.
• Allocate reference numbers and accurately capture related documents on different systems.
• Allocation of matters to responsible team members.
• Draft and send out letters to all stakeholders as required.

Meeting Support

• Arranging meetings on behalf of the department.
• Assist with taking and distributing minutes in accordance to set governance standards.
• Create and maintain a register to track matters outstanding.
• Maintain a follow-up plan on meeting resolutions and matters outstanding.
• Ensure confirmation of meetings and management of team diaries.
• Schedule appointments with internal and external stakeholders as and when required.

Document and Records Management

• Administer the records management and filling processes in line with the RAF filling plan
• Ensure that the filing system is always up-to-date and functional.
• Retrieval of information at all times as requested in the office.
• Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
• Acknowledge the receipt of documentation, apply a file number allocation, record data onto the computer system and file appropriately.

Qualifications

• Matric or Grade 12 certificate.

Experience

• Relevant 1 years' experience in Administrative or similar environment.

Competencies

• Behavioural

• Planning, Organising and Coordinating

• Personal Mastery
• Emotional wisdom and Decision Making
• Ethics and Values

• Client Service Orientation

• Technical

• Computer literacy in MS Word, Excel, PowerPoint.

• Excellent planning and organisational skills.
• Good administrative skills.
• Ability to access required information.
• Writing skills.
• Basic understanding of SCM processes.
• Basic financial acumen.

NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs."
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants' responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.