5 Medical Support jobs in South Africa

A well known leader in pathology laboratories is on the lookout for an experienced, results driven, creative and ethical candidate to join them as Head of Customer Support.

Qualifications:

Matric

MBA

10 - 15 years' work experience within healthcare / medical insurance / medical technology industry

No less than 2 years' experience working as a Supervisor / Manager 

Computer literate - CRM systems, D365, Connex1 and LIS (Laboratory information system) 

Extensive medical knowledge 

Proven track record of meeting deadlines, working under pressure and getting buy-in from stakeholders on decision making 

Great track record as reference checks will be conducted upfront 

Key skills:

Communication 

Interpersonal 

Project management 

Decision making

Deadline driven 

Customer orientated 

Creativity

Brand awareness

Results driven

Accountability 

Leadership 

Stakeholder management 

Networking

Innovative

Key performance areas: 

Engaging with key stakeholders and nurturing those relationships

Change management 

Contract management 

Operations 

Drive client satisfaction and client retention 

Coaching and developing customer support agents

Develop and enhance customer support processes, to enhance the customer journey

Draft and implement customer support strategies

Budget management 

Draft reports to support decision making

Patient Care Representative (Steamboat Springs - PRN)

Northwest Colorado Health is seeking a PRN (as needed) Patient Care Representative with the passion and skills to deliver high quality care. We have been providing primary healthcare to residents since 2008. Today, you will join a healthcare organization and a staff of 11 providers at four locations, delivering primary medical, dental and behavioral health care to more than 5,500 patients. You will be welcomed into our caring environment to serve the community in which we live.

We have high expectations for you as a Patient Care Representative. We need you to:

• Be responsible for many aspects of preparing, scheduling, and fee collection of patients and clients in the clinic setting.
• Be responsible for scheduling and collecting financial data and fee collection for clients and patients accessing services at the clinic.
• Provide high quality customer service to visitors, peers, clients, and patients in person, through electronic communication, and on the telephone.
• Perform general office duties as assigned.

You should also have high expectations for Northwest Colorado Health as an employer. Our Patient Care Representative’s help meet patients’ needs and ensure they have a positive patient experience. Every day you will leave Northwest Colorado Health knowing that you have made a positive difference.

We offer a salary that meets market values for the Colorado area and is based on experience. The salary range for this position covering Routt County is $16.55-$26.47. Eligible for our 403(b) Retirement Plan. Open until filled. EOE. View a full job description .

1 in 3 people in the Yampa Valley utilize our services.

We serve all people, regardless of ability to pay.

Our impact this year has changed our community!

Patients at our Community Health Centers

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What You Will Do:

• Provide on-site and remote clinical support during endoscopic procedures, ensuring optimal product performance and customer confidence in a variety of healthcare settings.

• Serve as the go-to expert for our endoscopy portfolio, including product features, troubleshooting, and best practices.

• Partner closely with sales representatives to develop and execute strategic sales plans, leveraging clinical insights to drive product adoption and meet revenue goals.

• Deliver comprehensive product training sessions to physicians, nurses, and support staff, empowering them to maximize the benefits of our technology.

• Assist in pre- and post-sales activities, including equipment demonstrations, product installations, and ongoing support to ensure seamless integration into clinical workflows.

• Gather customer feedback and monitor competitive activity to support sales strategies and product development initiatives.

• Act as a bridge between sales, marketing, and product development teams, providing valuable insights to enhance product positioning and customer experience.

What You Need:

• Minimum 2 years of clinical, technical, or sales experience in endoscopy field.

• Strong understanding of endoscopic procedures, equipment, and troubleshooting.

• Demonstrated ability to collaborate with sales teams to support and influence the sales process.

• Excellent interpersonal and presentation skills, with the ability to convey complex technical information in a clear, engaging manner.

• Willingness to travel extensively to support customers and sales teams as needed.

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The Stryker Clinical Support Intern responsibilities include directly supporting all Stryker products associated with Joint Replacement procedure. This role within Stryker SA will focus on servicing and supporting our clinical customers to strive for best in class specialist support with procedural excellence.
Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.
Essential Duties & Responsibilities: (Detailed Description):
- Servicing existing and new customer base within the theatre and clinical environment
- Providing theatre and wider HCP staff within depth training on Stryker products
- Working closely with other team members within the defined region, and the regional Sales Manager, to ensure customer service levels are best in class.
- Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice
- Understanding the clinical application of the broader Stryker business to offer customers the best possible solution at all times
- Conducting trials and evaluations of products in both theatre and the clinical environment as and when required
- Additional responsibilities as directed by RSM (Regional Sales Manager).
- Implementation of training, provision of instruments and implementation of new Stryker business
- Plan, execute and monitor all measures necessary to help achieve industry leading support. Service and provide customer care for physicians, surgical theatre staff, and hospital administration and sterilisation departments. This will include working within a theatre and clinical environment.
- Demonstrates excellent product knowledge and professionalism with workshop
- Provides theatre and other HCP staff training on Stryker products. This could include organizing and conducting training workshops and events for a broad customer group.
- Reports to the Regional Sales Manager to ensure customer service levels are best in class.
- Communicates essential features and benefits of products and their clinical application.
- Demonstrates outstanding ethics at all times. Treat customers and other employees with respect and represents Stryker in the best possible light.
- Behaves with integrity, delivers on commitments within required timescales.
- Understands the clinical application of the broader Stryker portfolio to offer our customers an understanding of our wider product range.
- Conducts trials and evaluations of product in theatre and clinical environment as required.
- Makes observations of customer needs and liaise with sales colleagues to follow up on and introduce new or additional Stryker product and/or support.
- Maintains a basic business plan highlighting daily, weekly and monthly objectives.
- Develops an understanding of the local healthcare environment and Regional strategy
Qualifications/Requirements:
+ Preferable Technikon/university qualification within the medical field or Biokinetics, Sports Science, BSC Anatomy/ physiology, Commerce diploma/degree etc
+ Preferable Youth
+ Preferable Driver's License
+ Preferable South African Citizen
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.