578 Medical Receptionist jobs in South Africa

Overview

Reputable medical company based in East London are seeking an experience applicant to join this team.

• Must have Grade 12
• Communication Skills: Strong verbal and written communication skills to interact effectively with patients, medical staff, and colleagues
• Organizational Skills: Ability to multitask, prioritize duties, and maintain attention to detail in a fast-paced environment
• Customer Service: A friendly demeanour and patience to handle patient inquiries and concerns professionally
• Technology Proficiency: Comfort with using medical software for scheduling, billing, and electronic health records (EHR)
• Medical Terminology: Basic knowledge of medical terminology is beneficial

• Greeting patients warmly and checking them in upon arrival
• Answering phone calls and scheduling appointments
• Providing information about services, procedures, and clinic policies
• Handling patient inquiries and resolving issues or escalating them as necessary
• Updating and maintaining patient records accurately
• Verifying insurance information and processing insurance claims
• Collecting payments, issuing receipts, and managing billing inquiries
• Managing electronic and paper filing systems efficiently

Working hours: Monday to Saturday 07h00 - 13h00

Should you wish to apply please submit your CV through for consideration.

Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.

Minimum Education

Minimum Essential Education : Matric

• Intermediate Word, Excel, Outlook

• Some Short / On-line courses completed on self- development and soft skills : Customer Service, Effective Communication, Conflict Management, Planning & Time-Management, Emotional Intelligence, Problem Solving, Workplace Etiquette, Ethics, Teamwork, Wellness, Outlook, Excel, Word through providers such as Udemy.com and Alison.com

• 2 - 3 years’ experience in a professional high-pressure environment
• Attention to detail
• High level of accuracy while working under pressure
• Good understanding of medical aid and PMB rules
• Good understanding of the POPI Act regulations for healthcare
• Ability to build and maintain good relations with all stakeholders (referring doctors, matrons, ward nurses, providers, and internal staff)

• 1 - 2 years in a medical environment
• Previous experience in a Radiology environment

• Loves working with patients and people
• Takes pride in the accuracy and quality of work
• Positive, calm, approachable, empathetic, and sensitive to the diversity of patients (cultural, background, beliefs, gender, age, orientation etc.)
• High focus on teamwork and continuous improvement and efficiency
• Understanding, adopting / internalizing, and living the business mission and core values

Receiving patients in a friendly and welcoming manner, capture and / or update their information on the system, provide quotes for exams, take co-payment / short or private payments, provide info for the preparation of exams, handle queries, print patient reports.

Shift rotation on a weekly basis :

07h00 – 16h00, 7h30 – 16h30, 08h00 – 17h00, 08h30 – 17h30 & 09h30 – 18h00

Weekend Overtime – every 4

weekend :

Sat : 08h00 – 18h00 (time off given the morning and OT payment for afternoon).

Sun : 08h00 – 18h00 (paid as OT)

• Acknowledge patients with warmth and friendliness, showing empathy where needed
• Capture all patient info correctly, checking info as you type (must be able to capture at least 6 patients per hour)
• Check medical aid benefits
• Do quotes for all exams and take co-payments / short payments by medical aids
• Ensure you understand and follow the protocol for emergency patients
• Ensure T's and C's are signed for all patients
• Book patients for CT & MRI scans and provide prep info for CT & MRI exams
• Ensure blood tests are done for all CT contrast patients over the age of 50
• Obtain Authorization for all examinations. Specifically via UMS & medical aid systems for all CT & MRI exams as well as ultrasound guidance examinations when needed, normal working hours or working After Hours / on Public Holidays
• Process payments for all private patients, walk-in or in-hospital patients
• Allocate payments to invoices
• Obtain and scan in all relevant WCA documents for workplace injuries / diseases
• Scan and attach all relevant documents to the correct patient profile
• Assist in resolving telephonic enquiries
• Always remain vigilant and mindful of waiting patients,regularly give feedback / updates to them
• Maintain an up-to-date knowledge of medical aid rules, and ensure you understand and adhere to POP UP (warning messages) on the system
• Work hand in hand with the Radiography Team Leader and Head Office staff to ensure an efficient and affective workflow between all departments
• Build and maintain, good collaborative and professional relationships and communication with all staff and stakeholders
• Ensure that your behaviour contributes to a friendly, harmonious, and professional culture in the department
• Ensure you live the vision and values of the company :

Company Mission statement : to be recognized as a leading world class radiology practice, providing high quality customer focused radiology services, efficiently and effectively.

• Company Values : Customer Focused, Communication (professional, clear, empathetic, factual, active listening), Commitment, Continuous Improvement, Value (respect and appreciate) our Colleagues, Ethical Behaviour
• Assist others with resolving outstanding queries and authorisations
• Assist in keeping the reception area neat,tidy and noise levels down
• Check the accuracy of your work
• Take responsibility for your continuous growth in knowledge, work and soft skills
• Participate in monthly staff meetings / small group meetings and make suggestions for improvement
• Maintain strict confidentiality at all times
• Ensure you understand the POPI Act legislation, the protection of the disclosure of information of our patients / members and our own staff members and the impact thereof on our practice
• Perform other appropriate tasks and responsibilities assigned within the scope of your job function, knowledge, skills, and abilities to ensure the effective and efficient running of your department

We support an inclusive work environment and welcome applications from individuals with disabilities. A reasonable range of mobility is however essential in the medical field, including support staff.

Overview

Medical Receptionist role at Talent Genie AI Recruitment Software .

• Receive patients in a friendly and welcoming manner; show empathy where needed
• Capture all patient information accurately and check details as you type (minimum of 6 patients per hour)
• Check medical aid benefits and obtain authorizations for examinations as required (CT, MRI, ultrasound guidance)
• Provide quotes for exams and process co-payments/short payments by medical aids
• Follow protocol for emergency patients and ensure T&Cs are signed for all patients
• Book patients for CT & MRI scans and provide preparation information for exams
• Ensure blood tests are done for CT contrast patients over age 50
• Maintain up-to-date knowledge of medical aid rules and POPI Act regulations for healthcare
• Resolve telephonic enquiries; assist in resolving outstanding queries and authorisations
• Collaborate with the Radiography Team Leader and Head Office to ensure efficient workflow between departments
• Build and maintain professional relationships with all staff and stakeholders
• Contribute to a friendly, harmonious, and professional culture in the department
• Live the company mission and values: Customer Focused, clear and empathetic communication, commitment, continuous improvement, respect for colleagues, and ethical behaviour
• Keep the reception area neat and manage noise levels; maintain strict confidentiality
• Participate in monthly staff meetings and suggest improvements; take responsibility for continuous growth in knowledge, work, and soft skills
• Perform other appropriate tasks within scope to ensure efficient operation of the department

• Minimum Education: Matric
• Intermediate Word, Excel, Outlook
• 2 - 3 years' experience in a professional high-pressure environment
• Attention to detail; high level of accuracy under pressure
• Good understanding of medical aid and PMB rules
• Good understanding of the POPI Act regulations for healthcare
• Ability to build and maintain good relations with referring doctors, matrons, ward nurses, providers, and internal staff

• Some short/online courses on self-development and soft skills (Customer Service, Effective Communication, Conflict Management, Planning & Time-Management, Emotional Intelligence, Problem Solving, Workplace Etiquette, Ethics, Teamwork, Wellness, Outlook, Excel, Word) from providers such as Udemy.com and Alison.com
• 1 - 2 years in a medical environment; prior Radiology experience

• Loves working with patients and people
• Takes pride in accuracy and quality of work
• Positive, calm, approachable, empathetic, and sensitive to diversity
• Strong teamwork and commitment to continuous improvement and efficiency
• Understands and lives the company vision and core values

• Shift rotation on a weekly basis: 07:00-16:00, 07:30-16:30, 08:00-17:00, 08:30-17:30, 09:30-18:00
• Weekend overtime: Every 4th weekend (Sat 08:00-18:00; Sun 08:00-18:00, with appropriate time off or overtime payment)
• Employment type: Full-time
• Seniority level: Mid-Senior level
• Job function: Health Care Provider
• Industries: Hospitals, Health Care, Medical Practices

We support an inclusive work environment and welcome applications from individuals with disabilities. A reasonable range of mobility is essential in the medical field, including support staff.

Overview

Durban. A busy and well-established Doctor's practice is seeking a professional and efficient Medical Receptionist to join their dedicated team. Experience working on Vericlaim and Alchemed medical systems is essential.

• Previous experience working in a Doctor’s rooms
• Proficiency in Vericlaim and Alchemed medical systems is essential
• Strong organisational skills with attention to detail
• Excellent people skills and a friendly, professional manner
• Outstanding telephone etiquette and communication abilities

Minimum Essential Education

Matric

• Intermediate Word, Excel, Outlook

• Some Short/On-line courses completed on self- development and soft skills: Customer Service, Effective Communication, Conflict Management, Planning & Time-Management, Emotional Intelligence, Problem Solving, Workplace Etiquette, Ethics, Teamwork, Wellness, Outlook, Excel, Word through providers such as Udemy.com and Alison.com

• 2 - 3 years' experience in a professional high-pressure environment
• Attention to detail
• High level of accuracy while working under pressure
• Good understanding of medical aid and PMB rules
• Good understanding of the POPI Act regulations for healthcare
• Ability to build and maintain good relations with all stakeholders (referring doctors, matrons, ward nurses, providers, and internal staff)

• 1 - 2 years in a medical environment
• Previous experience in a Radiology environment

• Loves working with patients and people
• Takes pride in the accuracy and quality of work
• Positive, calm, approachable, empathetic, and sensitive to the diversity of patients (cultural, background, beliefs, gender, age, orientation etc.)
• High focus on teamwork and continuous improvement and efficiency
• Understanding, adopting/internalizing, and living the business mission and core values

Receiving patients in a friendly and welcoming manner, capture and/or update their information on the system, provide quotes for exams, take co-payment/short or private payments, provide info for the preparation of exams, handle queries, print patient reports.

07h00 - 16h00, 7h30 - 16h30, 08h00 - 17h00, 08h30 - 17h30 & 09h30 - 18h00

Sat: 08h00 - 18h00 (time off given the morning and OT payment for afternoon).

Sun: 08h00 - 18h00 (paid as OT)

• Acknowledge patients with warmth and friendliness, showing empathy where needed
• Capture all patient info correctly, checking info as you type (must be able to capture at least 6 patients per hour)
• Check medical aid benefits
• Do quotes for all exams and take co-payments/short payments by medical aids
• Ensure you understand and follow the protocol for emergency patients
• Ensure T's and C's are signed for all patients
• Book patients for CT & MRI scans and provide prep info for CT & MRI exams
• Ensure blood tests are done for all CT contrast patients over the age of 50
• Obtain Authorization for all examinations. Specifically via UMS & medical aid systems for all CT & MRI exams as well as ultrasound guidance examinations when needed, normal working hours or working After Hours/on Public Holidays
• Process payments for all private patients, walk-in or in-hospital patients
• Allocate payments to invoices
• Obtain and scan in all relevant WCA documents for workplace injuries/diseases
• Scan and attach all relevant documents to the correct patient profile
• Assist in resolving telephonic enquiries
• Always remain vigilant and mindful of waiting patients, regularly give feedback / updates to them
• Maintain an up-to-date knowledge of medical aid rules, and ensure you understand and adhere to POP UP (warning messages) on the system
• Work hand in hand with the Radiography Team Leader and Head Office staff to ensure an efficient and affective workflow between all departments
• Build and maintain, good collaborative and professional relationships and communication with all staff and stakeholders
• Ensure that your behaviour contributes to a friendly, harmonious, and professional culture in the department
• Ensure you live the vision and values of the company:
• Company Mission statement: to be recognized as a leading world class radiology practice, providing high quality customer focused radiology services, efficiently and effectively.
• Company Values: Customer Focused, Communication (professional, clear, empathetic, factual, active listening), Commitment, Continuous Improvement, Value (respect and appreciate) our Colleagues, Ethical Behaviour
• Assist others with resolving outstanding queries and authorisations
• Assist in keeping the reception area neat,tidy and noise levels down
• Check the accuracy of your work
• Take responsibility for your continuous growth in knowledge, work and soft skills
• Participate in monthly staff meetings /small group meetings and make suggestions for improvement
• Maintain strict confidentiality at all times
• Ensure you understand the POPI Act legislation, the protection of the disclosure of information of our patients / members and our own staff members and the impact thereof on our practice
• Perform other appropriate tasks and responsibilities assigned within the scope of your job function, knowledge, skills, and abilities to ensure the effective and efficient running of your department

We support an inclusive work environment and welcome applications from individuals with disabilities. A reasonable range of mobility is however essential in the medical field, including support staff.

Overview

MEDICAL RECEPTIONIST & PERSONAL ASSISTANT

BLOUBERGSTRAND, West Coast | Western-Cape (South Africa)

STARTING DATE: A.S.A.P / 01 August 2025 (urgent hire)

REPORTS TO: Practice Manager / Doctor

EMPLOYMENT TERMS: Full Time Employment

• Monday to Friday 08:00 - 17:00
• Saturday - based on operations / appointment only
• CLOSED Sundays & major public holidays
• CLOSED over Christmas / New Years holiday

• R12,000 - R15,000 per month (based on relevant experience)

• Certificate in Administration / Secretary Diploma
• Experience working in Medical Reception
• Personal Assistant Experience - BONUS
• Must be based around Bloubergstrand for ease of travel & flexibility
• Strong admin skills - meticulous
• Computer confident including Microsoft Office, WhatsApp & Social Media
• Highly presentable & professionally groomed
• Prior experience working in Plastic Surgery / Aesthetics or Dermatology - favorable

• ADMINISTRATION / RECEPTION
• Filing
• Scheduling & updating online diary
• Patient communication (WhatsApp / Reminders / Birthday wishes / Marketing)
• Preparing patient files for next day
• Welcome patients
• General admin duties
• Prepare refreshments for reception / staff
• Collect patient where operationally required

• Prep Doctor room for day (open & close)
• Book flights & itinerary for Dr travels
• Coordinate training
• Liaise with reps & service providers
• Run errands

Medical Receptionist - Roodepoort

Our client, a Palliative Care Medical Practice based in Roodepoort, is seeking to recruit an experienced medical receptionist who will attend to all the necessary responsibilities with professionalism and excellent patient care.

The practice requires the ideal candidate to be a front-line, personable person with people and telephone skills.

• Booking and managing doctor's appointments with ability to manage a flexible diary.
• Registering patients on medical software, checking available funds, collecting fees post consult.
• Managing daily practice reporting functions on Excel
• Receiving and managing patient clinical reports from other clinical entities
• Accurately capture patient demographics
• Managing scripting requirements for patients by obtaining all information for medications needed, listing scripts for doctor to do and forwarding scripts to appropriate source timeously
• Managing administrative functions for the doctor in keeping priority lists of admin tasks that the doctor must complete for both GP and Palliative patients.
• Assist in obtaining motivations for palliative care from medical aids.
• Arrange services for patients at home by liaising with service providers.
• Obtaining historical and current clinical reports for palliative patients and obtaining clinical reports for GP patients.
• Assisting in credit control functions
• Maintain patient confidentiality
• Assist doctor/s with personal matters
• Managing Practice Facility requirements
• Ordering and receiving goods
• Assisting with procuring maintenance services
• Monitoring safety issues

• Matric
• At least 2 years' experience in a similar medical receptionist position
• Experience in medical software will be an advantage
• Computer skills in MS Word & Excel are essential
• Afrikaans & English (written & verbal)
• Valid driver's license and own reliable transport

• Strong interpersonal skills
• Professional communication skills (written & verbal)
• Excellent telephonic manners & conduct
• Good grammar
• Kind & empathetic
• Strong ability to prioritise & multitask
• Ability to work under pressure
• Strong organisational skills & attention to detail
• Methodical

• Monday to Thursday from 07h30 to 16h30
• Friday from 07h30 to 14h00
• Saturday from 08h00 to 14h00 (3 on, 1 off)

ASAP

Note: Only candidates who meet all the minimum requirements stipulated in the advert will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.

MEDICAL RECEPTIONIST & PERSONAL ASSISTANT

BLOUBERGSTRAND, West Coast | Western-Cape (South Africa)

STARTING DATE: ASAP / 01 October 2025

REPORTS to: Practice Manager / Doctor

EMPLOYMENT TERMS: Full Time Employment

TRADING HOURS & SHIFTS:

• Monday to Friday 08:00 - 17:00
• Saturday - based on operations/appointment only
• CLOSED Sundays & major public holidays
• CLOSED over Christmas / New Years holiday

SALARY & COMPANY BENEFITS:

• R12,000 - R16,000 per month (based on relevant experience)

MINIMUM REQUIREMENTS:

1. Certificate in Administration / Secretary / Business Administration
2. Experience working in Medical Reception
3. Personal Assistant Experience - BONUS
4. Must be based around Bloubergstrand for ease of travel & flexibility - with your own, reliable transport
5. Strong admin skills - meticulous
6. Computer confident including Microsoft Office, WhatsApp & Social Media
7. Proficient in medical booking software (Health Access)
8. Highly presentable & professionally groomed
9. Prior experience working in Plastic Surgery / Aesthetics or Dermatology - favorable
10. The ability to multi-task in a high pressure environment, our front desk is extremely busy (phone rings, patient checking in/out, taking payments etc.)

SUMMARY OF DUTIES:

1. ADMINISTRATION / RECEPTION
   • Filing
   • Scheduling & updating online diary
   • Patient communication (WhatsApp / Reminders / Birthday wishes / Marketing)
   • Preparing patient files for next day
   • Welcome patients
   • General admin duties
   • Prepare refreshments for reception / staff
   • Collect patient where operationally required
   • Update social media accounts (Facebook, Instagram, WhatsApp, etc.)
2. PERSONAL ASSISTANCE
   • Prep Doctor room for day (open & close)
   • Book flights & itinerary for Dr travels
   • Coordinate training
   • Liaise with reps & services providers
   • Run errands
3. OTHER
   • Assist in other departments where operationally required

Overview

The Medical Receptionist and Administrator plays a pivotal role in ensuring smooth day-to-day operations of a healthcare facility. They serve as the first point of contact for patients, providing a welcoming environment while managing administrative duties to support clinical staff.

• Greet and assist patients in person and over the phone
• Schedule appointments and manage calendars for healthcare providers
• Maintain and update patient records with confidentiality and accuracy
• Process billing payments and insurance claims
• Handle correspondence, medical reports and document filing
• Coordinate with medical staff to ensure efficient workflow

• National Senior Certificate (Matric)
• or equivalent
• Certificate or Diploma in Medical Reception Office Administration or Healthcare Support (offered by institutions like Skills Academy Bellview Institute or DALMOR-MED)
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Familiarity with medical terminology and electronic health records (EHR) systems
• Professionalism and empathy in patient interactions
• Basic understanding of medical terminology and healthcare procedures

• Proficiency in Microsoft Office and medical software (e.g. SOLUMED is a plus)
• Strong communication and customer service abilities
• Knowledge of medical aid billing and patient record management
• Ability to multitask and remain calm under pressure

Unclear Seniority

EMR Systems,Allscripts,Multi-line Phone Systems,Customer Service,Athenahealth,eClinicalWorks,Insurance Verification,Medical office experience,Medical Terminology,Front Desk,Medical Receptionist,Phone Etiquette

Full-Time

years

1