9 Medical Account jobs in South Africa

ISTA Personnel Solutions South Africa is a global BPO company partnering with a U.S.A Medical Billing Company. We are looking for an experienced Medical Billing Collections, specifically handling U.S. healthcare insurances such as Medicare, Medicaid etc.

To excel in this role, a strong understanding of US healthcare, billing terms, and processes is essential. As a customer-facing position, it also demands professionalism and empathy in all patient interactions.

PLEASE NOTE THE FOLLOWING:

• Working Hours: This role requires you to work EST hours, Mon - Fri, from 9am to 6pm EST time (15h00pm to 24h00am South African time - subject to change depending on daylight savings and/or the operational requirements of the Company)
• Work Environment: This is a fully remote working role.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Responsibilities:

• Patient Payment Collection – Follow up with patients to collect payments, establish payment plans, and resolve billing inquiries.
• Claims Review and Billing – Review exclusion of benefits (EOBs), identify errors, and work with insurance providers to resolve claim issues
• Verification of Benefits – Confirm and validate patient eligibility and coverage details with insurance providers.
• Census Management – Maintain accurate and up-to-date census data to track patient admissions and discharges.
• Medicaid Processing – Handle Medicaid billing, submissions, and follow-ups to ensure compliance and timely reimbursement.
• Cash Posting – Accurately post and reconcile patient payments and insurance remittances.
• Billing – Prepare and submit billing statements to insurance providers, ensuring compliance with billing guidelines.
• Claims Tracking – Monitor the status of submitted claims and follow up with insurance providers on denials or discrepancies.
• Aging Analysis – Analyze and manage aging reports to identify overdue accounts and implement follow-up strategies.
• Bank Reconciliation – Reconcile daily financial transactions and resolve discrepancies between payments and records.
• Back Office Support – Save and manage documents received from third parties to ensure proper record-keeping and compliance.
• System Management – Use billing systems to update records, track payments, and document interactions.
• AR Reduction – Focus on lowering Accounts Receivable (AR) by meeting collection targets and analyzing aging reports.
• Metrics and Compliance – Meet client-defined benchmarks and ensure compliance with HIPAA regulations.
• Client Communication – Provide regular updates on collection progress and discuss performance metrics with the client.
• Problem Resolution – Escalate complex issues and suggest improvements to enhance collection efficiency.

What we are looking for in a candidate:

• Exceptional English communication skills (comprehension, fluency etc.);
• Customer Service with a collections background
• Skilled in MS Office (Word) and Outlook
• Strong work ethic;
• A fast learner;
• Excellent problem-solving abilities.

If you are not contacted within 14 working days, please consider your application unsuccessful.

Job Title:
Billing & Medical Claims Processor

Schedule:
Monday – Friday | 8:00 a.m. – 5:00 p.m. PST

(5:00 p.m. – 2:00 a.m. South Africa Standard Time)

Location:
Remote – Based in South Africa

Reports To:
Director of Accounting & Finance

About the Opportunity

Total Care Connections—one of the largest home care providers in Arizona and Colorado—is seeking a detail-oriented and experienced
Billing & Medical Claims Processor
to join our growing team.

This full-time remote role is based in South Africa but aligned with U.S. Pacific Standard Time hours. The ideal candidate has strong English communication skills, experience in U.S. medical billing and claims management, and a proven ability to work in a fast-paced healthcare environment.

About the Role

As a Billing & Medical Claims Processor, you will be responsible for the
end-to-end revenue cycle process
, including billing, claims submission, adjudication, payment posting, collections, and accounts receivable management. You will ensure accuracy, compliance, and timeliness in all financial transactions, while serving as a key support to the Director of Accounting & Finance.

This role is critical to ensuring that Total Care Connections maintains healthy cash flow and compliance across all payer types.

Key Responsibilities
Billing & Claims Management

• Prepare, review, and submit accurate claims through
  Office Ally
  and
  Waystar
  for private insurance, Medicaid, Medicare, VA, long-term care insurance, and private pay clients.
• Verify insurance eligibility and benefits prior to billing.
• Ensure all claims meet payer-specific requirements, HIPAA regulations, and industry coding standards.
• Track, manage, and resolve claim rejections and denials; submit corrections and appeals as needed.
• Maintain claim status logs and follow up with payers to ensure timely adjudication.

Accounts Receivable & Collections

• Post payments (EFT, ACH, credit card, checks) accurately and reconcile against remittance advice (ERA/EOB).
• Manage client invoicing, account statements, and collections activities, including outbound calls for past-due accounts.
• Monitor aging reports and escalate overdue balances.
• Process refunds, adjustments, and write-offs in accordance with company policy.
• Maintain accurate A/R records for monthly reporting.

Revenue Cycle Operations

• Perform daily reconciliation of deposits and payment postings.
• Conduct audits of claims and payments to identify errors, trends, or compliance risks.
• Support prior authorization requests and documentation when required.
• Collaborate with schedulers, nurses, and caregivers to resolve billing discrepancies tied to services rendered.
• Assist with monthly close by preparing A/R and collections reports.

Compliance & Process Improvement

• Stay current with Medicare, Medicaid, and private payer billing regulations.
• Ensure strict adherence to HIPAA and internal confidentiality requirements.
• Identify opportunities to improve billing efficiency and accuracy.
• Support internal and external audits related to billing and claims.

Qualifications

• Bachelor's degree preferred (Accounting, Finance, Healthcare Administration, or related field).
• Minimum 2–3 years of experience in U.S. medical billing and claims processing, preferably in home health or healthcare.
• Proficiency with
  Office Ally, Waystar, ERA/EOB posting, and payment systems (ACH, credit card processing).
• Strong knowledge of medical claims adjudication, payer rules, and denial management.
• Excellent English communication skills (written and spoken).
• Highly detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
• Comfortable making professional collections calls to clients and payers.
• Ability to work 8:00 a.m. – 5:00 p.m. PST (night shift in South Africa).

Empowering Africa's tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Provide strategic leadership in financial resource management by integrating capital, liquidity, and balance sheet insights into decision-making frameworks. Shape the cluster's return architecture by defining hurdle rates, challenging pricing methodologies, and ensuring strategic alignment with bank-wide capital efficiency goals. Drive optimisation through oversight of profitability, pricing performance, and resource consumption, translating financial strategy into actionable targets. Act as a key advisor to senior stakeholders, ensuring that product-level decisions reflect strategic value, risk appetite, and sustainable return delivery.

Job Description

Strategic Analytics & Resource Optimisation

• • Shape and influence capital and balance sheet strategies to support business growth and financial resilience.
• Evaluate resource allocation proposals and contribute to enterprise-level prioritisation aligned with return objectives.
• Use advanced analytics to identify portfolio tilts and strategic investment areas across customer segments and sectors.
• Assess trade-offs between risk, return, and growth to inform high-impact business decisions.
• Translate financial insights into actionable recommendations on resource deployment and performance improvement.

Financial management and Business Partnering

• • Collaborate with business unit or function heads to determine their performance reporting needs (both financial and non-financial) and agree on deliverables annually.
• Guide the setting and translation of performance targets to business units and products.
• Monitor return delivery and provide insights to optimise portfolio and pricing outcomes.
• Support robust governance across financial resource decisions, pricing practices, and performance monitoring.
• Ensure consistent application of frameworks that support disciplined financial management.
• Provide thought leadership through financial insight and external benchmarking.
• Partner with senior stakeholders across business, finance, risk and treasury to embed FRM principles into core decision-making.

Strategic Analytics and Resource Optimisation

People Management

• • Develop internal capability by recruiting and developing a capable team to ensure the necessary resources are in place to achieve business strategy and objectives.
• Implement the people management strategy for the area, in collaboration with the HRBP for the business unit, focusing on talent management, development, resourcing, and retention.
• Embed formal Performance Development and informal coaching within the team.
• Motivate the team and implement measures to recognize and reward direct reports.
• Inspire team members through coaching and mentoring, helping them to perform optimally in alignment with the vision and values, and create a sense of urgency and excitement around the business.

Education and Experience Required

• • Minimum B-degree (NQF level no.7) Desired Post Graduate Degree (NQF level no.8+), CA (SA) or CIMA or MBA or Actuarial Science or Engineering
• 5+ years professional financial management experience
• 5+ years Banking Experience at a management level
• Preferred team lead in Finance Function teams or in professional environments
• Experience in business transformation contexts related to exponential business growth
• Experience in commercial innovation environments
• Broad Finance including strategic, commercial, legal, risk and operational aspects
• Ability to build, develop & lead professional level teams
• Understanding of the financial services sector within a professional business environment
• Knowledge of people change management

Knowledge & Skills:

• • Proficiency in data analysis tools (Excel, SQL, Power BI, or Python)
• Banking regulation (Expert)
• Writing & reporting (Advanced)
• Presentation skills (Advanced)
• Understanding of systems used (Advanced)
• Understanding of relevant legislation (Advanced)
• Understanding of corporate controls and checks (Advanced)
• Knowledge of business continuity and contingency (Advanced)
• Computer literacy (Advanced)
• Excellent organisational skills (Advanced)
• Excellent communication skills (Advanced)
• Relationship management and networking (Advanced)
• Strong performance management and coaching skills (Advanced)
• Ability to think creatively (Advanced)
• Ability to react positively under pressure (Advanced)
• Good understanding of the policies and strategies (Advanced)
• Understanding of Banking operating structures (Advanced)
• Change management (Advanced)

Competencies:

• • Entrepreneurial and commercial thinking
• Deciding and initiating action
• Adapting and responding to change Planning
• Learning and researching
• Analysing
• Planning and organising
• Relating and networking, Leading and supervising

Education

Postgraduate Degrees and Professional Qualifications: Financial Sciences (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary
Provide strategic leadership in financial resource management by integrating capital, liquidity, and balance sheet insights into decision-making frameworks. Shape the cluster's return architecture by defining hurdle rates, challenging pricing methodologies, and ensuring strategic alignment with bank-wide capital efficiency goals. Drive optimisation through oversight of profitability, pricing performance, and resource consumption, translating financial strategy into actionable targets. Act as a key advisor to senior stakeholders, ensuring that product-level decisions reflect strategic value, risk appetite, and sustainable return delivery.

Job Description
Strategic Analytics & Resource Optimisation

• Shape and influence capital and balance sheet strategies to support business growth and financial resilience.
• Evaluate resource allocation proposals and contribute to enterprise-level prioritisation aligned with return objectives.
• Use advanced analytics to identify portfolio tilts and strategic investment areas across customer segments and sectors.
• Assess trade-offs between risk, return, and growth to inform high-impact business decisions.
• Translate financial insights into actionable recommendations on resource deployment and performance improvement.

Financial management and Business Partnering

• Collaborate with business unit or function heads to determine their performance reporting needs (both financial and non-financial) and agree on deliverables annually.
• Guide the setting and translation of performance targets to business units and products.
• Monitor return delivery and provide insights to optimise portfolio and pricing outcomes.
• Support robust governance across financial resource decisions, pricing practices, and performance monitoring.
• Ensure consistent application of frameworks that support disciplined financial management.
• Provide thought leadership through financial insight and external benchmarking.
• Partner with senior stakeholders across business, finance, risk and treasury to embed FRM principles into core decision-making.

Strategic Analytics and Resource Optimisation
People Management

• Develop internal capability by recruiting and developing a capable team to ensure the necessary resources are in place to achieve business strategy and objectives.
• Implement the people management strategy for the area, in collaboration with the HRBP for the business unit, focusing on talent management, development, resourcing, and retention.
• Embed formal Performance Development and informal coaching within the team.
• Motivate the team and implement measures to recognize and reward direct reports.
• Inspire team members through coaching and mentoring, helping them to perform optimally in alignment with the vision and values, and create a sense of urgency and excitement around the business.

Education And Experience Required

• Minimum B-degree (NQF level no.7) Desired Post Graduate Degree (NQF level no.8+), CA (SA) or CIMA or MBA or Actuarial Science or Engineering
• 5+ years professional financial management experience
• 5+ years Banking Experience at a management level
• Preferred team lead in Finance Function teams or in professional environments
• Experience in business transformation contexts related to exponential business growth
• Experience in commercial innovation environments
• Broad Finance including strategic, commercial, legal, risk and operational aspects
• Ability to build, develop & lead professional level teams
• Understanding of the financial services sector within a professional business environment
• Knowledge of people change management

Knowledge & Skills:

• Proficiency in data analysis tools (Excel, SQL, Power BI, or Python)
• Banking regulation (Expert)
• Writing & reporting (Advanced)
• Presentation skills (Advanced)
• Understanding of systems used (Advanced)
• Understanding of relevant legislation (Advanced)
• Understanding of corporate controls and checks (Advanced)
• Knowledge of business continuity and contingency (Advanced)
• Computer literacy (Advanced)
• Excellent organisational skills (Advanced)
• Excellent communication skills (Advanced)
• Relationship management and networking (Advanced)
• Strong performance management and coaching skills (Advanced)
• Ability to think creatively (Advanced)
• Ability to react positively under pressure (Advanced)
• Good understanding of the policies and strategies (Advanced)
• Understanding of Banking operating structures (Advanced)
• Change management (Advanced)

Competencies:

• Entrepreneurial and commercial thinking
• Deciding and initiating action
• Adapting and responding to change Planning
• Learning and researching
• Analysing
• Planning and organising
• Relating and networking, Leading and supervising

Education
Postgraduate Degrees and Professional Qualifications: Financial Sciences (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Duties/Pligte

For appointment as Associate Professor:

• Teaching and developing undergraduate and postgraduate courses in Financial Risk Management.
• Participating and taking a leading role in the Department's research activities in Financial Risk Management.
• Supervision of postgraduate students.
• Administration of the Financial Risk Management programme.
• Assisting the Department with liaising with the financial industry and enhancing and expanding industry ties and collaboration.

For appointment as Senior Lecturer:

• Teaching and developing undergraduate and postgraduate courses in Financial Risk Management.
• Participating in the Department's research activities in Financial Risk Management.
• Supervision of postgraduate students.
• Administration of the Financial Risk Management programme.
• Assisting the Department with liaising with the financial industry and enhancing and expanding industry ties and collaboration.

For appointment as Lecturer:

• Teaching and developing undergraduate courses in Financial Risk Management.
• Participating in the Department's research activities in Financial Risk Management.
• Supervision of honour's students.

Job Requirements/Pos Vereistes

The Associate Professor incumbent must meet at least requirements (1), (2) and (3) below:

• A PhDinthe Mathematical Sciences (Financial Risk Management, Mathematical Statistics, Financial Mathematics or related fields).
• An established research career, including publications in peer-reviewed journals.
• Suitable experience supervising postgraduate students, including, but not limited to, master's students and full theses or dissertations.
• Any candidate fulfilling (1), (2) and (3) must have proven practical experience in, inter alia , discrete-time processes ("P quant") and proven technical research output within the quantitative Financial Risk Management/Analysis field. This position is not for continuous risk-neutral processes ("Q quant") specialists.
• For any candidate fulfilling (1), (2) and (3), kindly note that the selection process includes a mock lecture to assess candidates' pedagogical approach, subject mastery, and engagement techniques. Shortlisted candidates will be required to present such a mock lecture to a representative academic audience, enabling assessment of their teaching style and instructional clarity.

The Senior Lecturer incumbent must fulfil any of requirements (1), (2) or (3) below:

1. A master's degree in the Mathematical Sciences (Financial Risk Management, Mathematical Statistics, Financial Mathematics or a related field):

• • Including at least five years' experience and engagement with public or private organisations, consulting activities, or policy that demonstrates management, leadership, expertise and/or thought leadership in the field of Quantitative Financial Risk Management/Analysis; and

• A commitment to commence with a PhD in Mathematical Sciences (Financial Risk Management, Mathematical Statistics, or Financial Mathematics) within 18 months of appointment.

• OR hasa PhDinthe Mathematical Sciences (Financial Risk Management, Mathematical Statistics, or Financial Mathematics).

• OR isa recognised fellow of the Actuarial Society of South Africa with at least a master's degree.

• Any candidate fulfilling (1), (2), or (3) must have proven practical experience in, inter alia , discrete-time processes ("P quant") and proven technical research output within the quantitative Financial Risk Management/Analysis field. This position is not for continuous risk-neutral processes ("Q quant") specialists.

• For any candidate fulfilling (1), (2), or (3), kindly note that the selection process includes a mock lecture to assess candidates' pedagogical approach, subject mastery, and engagement techniques. Final-stage candidates will be required to conduct such a mock lecture to a representative academic audience, enabling assessment of their teaching style and instructional clarity.

For appointment as Lecturer:

• Completed/submitted for examination (by the time of appointment) of at least a Master's degree in Mathematical Sciences (Financial Risk Management, Mathematical Statistics, Financial Mathematics or a related field).
• The ability to teach Financial Risk Management at undergraduate level.
• Proven experience in discrete-time processes ("P quant"), including computer programming competencies in the same.

Recommendation/Aanbeveling

For appointment as Associate Professor:

• Teaching experience at undergraduate and postgraduate level.
• A reasonable history of publications in accredited journals, some international.
• Computing skills in at least VBA, MATLAB, R, Python or SAS.
• The ability to function effectively in a multilingual environment where Afrikaans and English are the dominant languages.

For appointment as Senior Lecturer:

• Teaching experience at undergraduate and postgraduate level.
• An early career history of publications in peer-reviewed journals.
• Computing skills in at least VBA, MATLAB, R, Python or SAS.
• The ability to function effectively in a multilingual environment where Afrikaans and English are the dominant languages.

For appointment as Lecturer:

• Teaching experience at undergraduate level.
• Computing skills in at least VBA, MATLAB, R, Python or SAS.
• The ability to function effectively in a multilingual environment where Afrikaans and English are the dominant languages.

Description

Bluespec is looking for a Group Financial Manager with experience specifically in the Risk space as they will be taking care of the Risk Management Portfolio.

This is a high paced environment with many exciting challenges, come and join the biggest Automotive Company in Gauteng

Job Purpose

In this role, you will be building relationships with key stakeholders, work closely with operations to secure alignment on account planning activities.
The Finance Manager is responsible for all aspects of financial management, ensuring compliance with internal policies and procedures. This role builds the capacity of the Company’s finance team. S/he oversees the day to day work of the finance department and is responsible for the effective use and deployment of staff and financial resources.

Job Functions

All financial reporting, policies and procedures, while driving reporting excellence

Risk Management portfolio

Forensics

Internal Auditing

Provision of support to functional leaders with respect to financial reporting
Development and continued integration of financial systems
Project budgeting, forecasting and cash flow forecasting
Business analysis including monitoring
Team leadership and training of local staff

Key Responsibilities include: Management of the Finance & Administration Department:

a. Lead and manages the finance team ensuring all areas are functioning effectively (including taxation, cost management, accounting, payroll and reporting).
b. Oversee administrative functions
c. Oversee all vendor contracts including sourcing, negotiation and ensuring appropriate agreements, execution and service levels
d. Ensure that all activities are done according to budget and forecasts.

e. Plan, organise and control the high level activities related to the department.

f. Develop and maintain progression and succession plans for the department as per company and HR guidelines; this includes the development, implementation and maintenance of a department skills matrix among other requirements

Cost.

a. Monitor operating budget performance and actively participates in the monthly review process.

b. Accountable for the preparation of the budget and on delivery (costs and time)

c. Negotiate and manage third party service providers in order to reduce costs

Planning

a. Plan work according to business requirements and guides all activities accordingly

b. Manage the annual site planning and administrative process

People & Team Management

a. Develop and encourage a team approach with shared objectives

b. Review and communicate individual and team performances in daily, weekly, monthly team meetings.

c. Create and maintain strong relationship with all internal and external stakeholders

d. Active involvement in employee development by mentoring, training and coaching employees of the departments to enhance overall team skills development

e. Develop and monitor the progress of employee development and progress plans.

f. Ensure all key people program requirements are met including timely performance management reporting, core training and development programs, etc.

g. Ensure the Finance and Administration Team is executing in their roles and responsibilities to an expected industry standard Policy.

Procedure and Process Development

a. In consultation with corporate management, review relevant policy and procedures.

b. Communicate with corporate staff to ensure effective alignment and collaboration on key initiatives

Innovation and Improvement

a. Actively participate in the continual review of company procedures and make recommendations as required

b. In collaboration with the Business Performance Manager, identify and address business process opportunities in all areas to further improve effective and efficient operation

c. Identifies, investigates and implements improvements to all commercial operations in order that security management capability that will satisfy External audit controls compliance

EXPERIENCE AND QUALIFICATIONS REQUIRED:

BCom Accounting degree – non-negotiable

Advanced excel ability is vital – non-negotiable

CIMA qualification would be beneficial

Minimum 10 - 12 years' relevant experience post articles

Motor industry experience would be beneficial, however manufacturing and construction industry would be considered

Insurance background would be advantageous

Experience mentoring, coaching and building and leading teams with people at all level

Demonstrated experience designing and developing financial, cost and performance management reports

Experience developing and improving business processes

Strong communication skills in English

PURPOSE OF THE JOB

To maintain reconciliations and to manage the daily payments, bank statements and the correct capturing of information onto the system.

KEY RESPONSIBILITIES

• Reprocess of banks
• Allocate payments on banks
• Recon bank statements
• Processing monthly standard & correction journals
• Once off payments (only payments without invoices)
• Monthly Payments
• Dealing with various banks and internal/external stakeholders
• Transfers between accounts & salary accounts
• Loading VAT,WHT & Prov Tax payments
• General administration duties
• Ad Hoc duties

JOB INCUMBENT REQUIREMENTS

• Grade 12 (with Accounting)
• Relevant tertiary qualification is an advantage
• Minimum 1 year relevant experience
• Proficient in MS Word, MS Excel and Google Suite
• Competencies Required: Planning, Organising and Control; Communication; Building and maintaining relationships; Detail orientation; Stress tolerance and Service Orientation

CLOSING DATE: 16 September 2025

If you are interested and meet the minimum requirements, please submit your CV and

an internal application form to our DirectHire platform using the following link:

All external candidates please use the following link:

If you do not hear from us within 4 weeks of the closing date of this position, please

regard your application as being unsuccessful.

PEP strives for equal opportunity in terms of its employment equity guidelines.

Are you a self-starter who enjoys working independently and as part of a team?

Do you enjoy working on systems and have high attention to detail?

Do you have experience working within an insurance, investment or asset management environment?

Our client, an authorised financial services provider in Cape Town, is looking for an
organised and efficient Financial Administrative Assistant
to assist a team of Financial Advisors with the processing of all financial administration for new and existing clients, record keeping and data capturing.

Essential:
Grade 12 / Matric

Advantageous:
Diploma or undergraduate degree

Essential:
A minimum of 3-5 years previous administrative experience within an insurance, investment or asset management environment (financial advisory company)

Essential:
Experience in Elite Wealth or other CRM system/s.

Essential:
Strong working knowledge of Microsoft Office suite (Word, Excel and Outlook)

Essential:
An understanding of each product i.e. Risk Cover, Retirement Annuities, Investments, Preservation Funds, Pension & Provident Funds, Living Annuities, Medical Aids and Employee Benefits.

Key responsibilities include:

• Communicating with clients telephonically and electronically.
• Compliance: FICA, FAIS & Due Diligence (data gathering and filing).
• Data Capture - on CRM system (Elite Wealth) - updating existing and new client info & record keeping (workflows / tasks).
• Forms administration (Pre-populating apps, sending to clients, managing the return and capturing of the forms / submitting to the Financial Institute) - for investments, risk, medical aid and Employee Benefits.
• Processing instructions - redemptions, Section 14, 37 & 42 Transfers, adhocs and switches for local and offshore investments for clients.
• Preparation of client quotes and comparisons with the various Financial Service Providers.
• Working with the paraplanner to prepare client proposals.
• Preparation of reports, agendas, presentations and spreadsheets for internal meetings and meetings with clients.
• General admin support.

Job requirements include:

• Strong verbal and written communication skills with the ability to liaise with clients and financial service providers / institutions effectively and respond to queries and deal with complaints in a calm and rational manner.
• Good telephonic manner.
• A highly organised and efficient individual who is able to multitask, work well under pressure and who is deadline driven.
• Systems oriented with high attention to detail and the ability to follow policies and procedures.
• A proactive, service oriented individual who uses their initiative to ensure excellent service and that performance is always of a high standard.
• Ability to analyse and understand insurance policies with a knowledge of the industry's professional terminology.
• A highly honest and ethical individual who is confidential and discreet.
• Comfortable with a corporate culture and able to conduct oneself professionally within legal and financial environments.