136 Media Support jobs in South Africa

MAIN PURPOSE OF POSITION:

To manage and grow the Audio Visual & Video Collaboration product category in line with the company’s strategic direction. The Product Manager ensures the financial performance, marketing effectiveness, partner enablement, and operational readiness required to meet vendor and internal targets. The role involves proactive product ownership, cross-team collaboration, and the execution of tactical plans that support market share growth and customer satisfaction

Product Manager - Audio Visual & Video Collaboration Job Duties and Responsibilities.

The Product Manager – Audio Visual & Video Collaboration (AV&VC) is responsible for driving the success of the AV&VC product portfolio through strategic planning, financial oversight, marketing execution, and operational efficiency. This role includes product lifecycle management, vendor engagement, channel enablement, and revenue accountability. The Product Manager ensures alignment with business goals by managing budgets, CRM systems, training programs, and cross-functional coordination to grow sales and profitability across the Audio Visual & Video Collaboration space.

Pillars of Growth

Market Penetration

• Develop strategies to increase market share in existing segments.
• Strengthen relationships with existing customers and partners.
• Implement targeted marketing and sales campaigns to drive deeper market reach.
• Analyse competitor activities and adjust strategies accordingly.

Market Development

• Identify and explore new geographic regions and industry
• Develop go-to-market strategies for untapped customer
• Build partnerships and alliances to facilitate expansion into new
• Ensure compliance with regional business regulations and

Product & Service Development

• Drive innovation in product offerings to meet evolving market
• Collaborate with Unified Communication vendors to introduce new solutions and enhance existing
• Align sales and technical teams to effectively position new
• Monitor customer feedback to continuously improve product and service

Diversification

• Identify opportunities to diversify revenue streams through complementary business areas.
• Explore partnerships to expand service capabilities.
• Develop and execute strategies for cross-selling and upselling within the portfolio.
• Assess market trends and emerging technologies to identify diversification opportunities

Financial Excellence

Budgets & Income Statements

• Own and achieve revenue, gross profit (GP), and net profit (NP)
• Track, review, and manage annual budgets assigned to all UC
• Deliver accurate and timely Revenue, Gross Profit (GP), and Net Profit (NP) forecasting and reporting to
• Conduct monthly reviews of Income Statements vs Budgets (MDF, rebates, revenue allocations).
• Ensure expenses and spending stay within approved budget
• Host regular meetings with Finance, Vendors, and Marketing for accurate budget alignment.

Monthly Results Analysis

• Track, review, and manage annual budgets assigned to all UC
• Monitor monthly Net Profit and Turnover vs
• Proactively identify gaps and implement corrective

Cost Management

• Perform daily expense tracking and cost
• Ensure accurate cost and rebate allocations per
• Manage vendor credits for UC
• Mitigate margin erosion by tracking financial
• Forecast revenue and GP for the assigned
• Ensure brand profitability through effective pricing and vendor incentive

Operational Excellence

CRM & Pipeline Management

• Maintain accurate CRM records on partners, projects, and deals.
• Drive weekly pipeline and commit review meetings with sales.
• Report accurately on stock, sales, and project forecasts from CRM/Accpac.
• Provide improvement feedback on CRM workflows, reporting, and performance.

Stock Control

• Maintain accurate CRM records on partners, projects, and deals.
• Manage aged stock with sales plans and weekly reporting.
• Submit stock orders aligned to run rates, projects, and promotions.
• Ensure DEMO/POC equipment tracking, onboarding, and return process.
• Coordinate with RMA Manager to manage credits, returns, and vendor reconciliations.
• Ensure order fulfilment, forecasting, and product availability processes are optimized.
• Drive effective inventory control by monitoring stock levels, order cycles, and storage optimization to minimize holding costs.
• Implement processes for identifying, reporting, and reducing aged, slow-moving, and obsolete stock across product categories.
• Collaborate with sales and procurement teams to develop clearance strategies for aged inventory and to ensure optimal stock turnover.
• Utilize data analytics to improve demand forecasting, replenishment planning, and inventory accuracy

Operational Compliance

• Optimize business processes to improve efficiency and customer satisfaction.
• Ensure seamless supply chain and logistics operations in collaboration with internal teams.
• Monitor and improve service levels, turnaround times, and order fulfilment.
• Establish and enforce policies, procedures, and compliance measures.
• Ensure adherence to legal, regulatory, and compliance requirements.
• Mitigate risks related to financial transactions, vendor agreements, and partner engagements.
• Maintain corporate governance standards and ethical business practices.

Vendor Excellence

• Build and maintain strong relationships with technology vendors and suppliers.
• Negotiate favourable terms, pricing, and rebates with vendors.
• Drive vendor engagement strategies to ensure alignment with company goals and objectives
• Ensure contractual obligations, SLAs, and performance metrics are met.
• Maximize vendor support programs and marketing development funds (MDFs).
• Track vendor KPIs, compliance, and SLA commitments.
• Manage relationships with multiple vendors and act as the primary contact for assigned product lines.
• Ensure compliance with vendor agreements, targets, and reporting.
• Coordinate joint business plans with vendors and monitor quarterly/annual performance.
• Act as the day-to-day interface for UC vendors.
• Submit forecasts, pipeline updates, and business plans per vendor requirements.
• Track MDF usage, manage co-funded initiatives, and support QBRs.
• Maintain contractual alignment and performance metrics.
• Support rebate claims, cost price updates, and incentive programs.

Partner Excellence

• Develop and manage strong relationships with channel partners and resellers.
• Implement strategies to increase partner engagement and enablement.
• Strengthening the reseller ecosystem through enablement, training, and incentives.
• Drive partner sales performance through training, incentives, and marketing support.
• Collaborate with the sales team to identify new partners and business opportunities.
• Monitor partner compliance with distribution agreements and business plans.
• Ensure partner satisfaction by delivering high-quality service and solutions.
• Address partner feedback and complaints promptly to improve service delivery.
• Work closely with the sales and support teams to enhance partner experience.
• Develop loyalty and retention strategies to maximize partner lifetime value.
• Monitor partner performance and enforce compliance with agreements.
• Address partner challenges and provide proactive support.
• Implement loyalty and retention strategies to increase partner value.
• Develop and manage strategic sales plans to achieve vendor and internal financial goals.
• Oversee weekly pipeline and project tracking via CRM tools.
• Align channel sales teams and Channel Managers with brand initiatives, promotions, and SPIFFs.
• Provide forecasting inputs and ensure revenue sustainability.
• Support sales teams with quoting, solution positioning, and pre-sales assistance.
• Host customer sales training and technical workshops.
• Assist with onboarding, activating, and managing key reseller accounts.
• Deliver monthly newsletters, brand updates, and promotions to partners.
• Provide promotional and IVR content to marketing within pricing timelines.
• Ensure distribution lists and contact data are current.

People Excellence

• Embody and promote the company’s values of Teamwork, Enjoyment, Attitude, Integrity, Accountability, Passion, Trust and Respect.
• Mentor sales staff and support a culture of continuous learning and accountability.
• Contribute to internal collaboration across teams to ensure the customer experience is exceptional from presales to post-sales.
• Maintain a growth mindset with proactive upskilling on technology, trends, and customer needs.
• Lead, mentor, and develop a high-performing product team.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Provide training and development opportunities to upskill staff.
• Foster a collaborative, accountable, and growth-focused culture.
• Facilitate internal training sessions and ensure product knowledge upskilling.
• Conduct workforce resource planning reviews.
• Deliver training on product knowledge, quoting, technical features, and sales approaches.
• Maintain updated brand folders and testing materials for internal use.
• Schedule customer-facing training and certification sessions.

Training

• Deliver regular internal and external training on UC products and processes.
• Update brand folders, tests, and reference documentation monthly.
• Track internal test performance and report results to management.

Enablement & Support

• Provide tools, brochures, pitch decks, and pricing templates to AMs and BDMs
• Support daily sales engagements and quote building.
• Act as the brand expert for internal queries and external partner engagements.
• Promote company values and support a collaborative and high-performance culture.
• Drive product knowledge, upskilling, and resource allocation planning.

REQUIREMENTS:

Internal training associated with competencies:

• During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements

• A bachelor’s degree in business administration, finance, or a related field would be advantageous.
• 5-7 years’ Product Management experience in the Unified Communication industry.
• Demonstrable experience in a similar position.Strong comprehension of and experience in Unified Communication solutions.
• Experience with the products/solutions from the top Unified Communication vendors
• Relevant experience in the technology industry.
• Demonstrable history of involvement in designing and implementing new products or product lines.
• Information Technology sales and/or pre-sales experience.

Skills and Abilities

• Advanced Excel skills, including pivot tables and data analysis for forecasting, reporting, and budgeting.
• Communication (written & verbal) for engaging with internal teams, partners, and vendors professionally and persuasively.
• CRM and ERP system usage (e.g., Accpac) for opportunity tracking, reporting, and operational accuracy.
• Conducting accurate financial reviews, with strong attention to detail.
• Demonstrating confidentiality and professionalism in interactions with stakeholders, vendors, and suppliers.
• Managing and executing Service-Level Agreements (SLAs) and delivery expectations.
• Applying a client-centric approach to problem-solving, understanding channel partner pain points and crafting best-fit solutions.
• Creating and delivering training sessions on products and systems to both internal teams and external customers.
• Leading sales strategy execution, campaign planning, and market development activities.

Ability to meet Job Requirements:

• Own Vehicle.
• Valid passport and willingness to travel nationally and internationally for business purposes.

Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.

• This is a permanent position subject to a successful three-month probationary period.
• You will be required to perform such duties as reasonably required by the business.
• Your job description may be amended from time to time if it is valid and reasonable.
• You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
• Duties must be performed faithfully, diligently, and to the best of your abilities.
• You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
• You may be required, within reason, to work outside of set duties and/or perform in more than one role

Our client, one of SA’s leading film, TV, video and AV companies, is on the hunt for a dynamic energetic Salesperson, a HUNTER by nature, to join their team,  where hard work, team collaboration and fun are at the forefront of their culture. They are dedicated to delivering innovative and high-quality services to some of SA’s Biggest Blue-chip corporates and agencies; and are currently seeking a highly motivated and results-driven sales executive to join their team.

They specialise in Advertising-Funded Programming , a model where brands sponsor high-quality, reality-based television shows. Instead of placing a traditional 30-second commercial, the brand becomes part of the story — woven into the narrative in a way that resonates with audiences, strengthens brand loyalty, and delivers measurable return on investment. Their AFP projects create authentic, meaningful connections between brands and viewers through the realm of “Advertainment”, offering a more engaging alternative to standard advertising.

The candidate will champion the growth of their AFP initiatives within the broader sales function, focussing on actively identifying and converting opportunities for branded reality-style programming , building strategic partnerships, and closing high-value deals . You’ll work closely with our creative and production teams to develop compelling shows that align to relevant brands.

This role is perfect for a relationship-focused sales leader with the determination to pursue complex, long-cycle deals — someone who values long-term strategic wins and significant commission potential over quick-turn, transactional sales.

Requirements:

• Identify, engage, and build relationships with brands and agencies that would benefit from branded programming
• Educate prospective clients on the AFP model, its audience benefits, and its strategic ROI
• Collaborate with the creative and production teams to develop tailored, impactful proposals
• Present and pitch innovative program ideas to senior marketing decision-makers
• Recommend suitable platforms and channels, supporting recommendations with research and audience data
• Manage the full sales process from prospecting to closing, maintaining a healthy, long-term pipeline
• Cultivate enduring client partnerships that support repeat and future projects

Candidates that will be considered will be confident in cold outreach, identifying and closing new business opportunities, and generating their own leads. This needs to be your core strength, not just a sideline to account management.

They offer a competitive salary package of basic + an excellent commission structure as well as ongoing training, networking and development opportunities, and a supportive and collaborative working environment.

Our Client, a global Multi-award-winning film, TV, Video & Audio visual production company, is on the hunt for a detail-obsessed, articulate, and incredibly organised Senior Producer with a passion for producing world-class content, managing multiple concurrent productions seamlessly, and leading teams with confidence and heart.

This super hardworking individual must have a proven track record in the Corporate, Television, Multicam, and Eventing sectors . In addition to running high-end productions, this role will also serve as the second-in-command (2IC) to the CEO , playing a critical part in driving strategic growth and ensuring operational excellence across all projects.

The successful candidate will:

• Serve as lead Client Liaison, ensuring client expectations are clearly understood and exceeded
• Interpret client briefs and translate them into deliverable action plans
• Manage and lead the production teams across multiple simultaneous projects
• Source and negotiate supplier quotations
• Coordinate crew, equipment, travel, accommodation, catering, and logistics
• Create and manage detailed production schedules and call sheets
• Oversee the post-production process, ensuring timely and high-quality delivery
• Develop and manage production budgets and financial tracking
• Lead internal production meetings, client status meetings, and contractor briefings
• Ensure quality control across all stages of production
• Identify and manage potential production risks
• Strategically support the CEO in production planning and delivery
• Provide daily production and financial status reports to the CEO
• Contribute to the creative process and help shape production innovation
• Oversee resource allocation (crew, gear, budget) across productions

• Prior full-time production experience is essential
• Leadership: Strong team management with experience
• Excellent conversational and interpersonal skills with high emotional intelligence
• Ability to multitask and juggle multiple high-pressure projects with precision
• Exceptional attention to detail and outstanding memory
• Strong computer literacy and familiarity with production software/tools and AI
• Extremely dedicated, hard-working, and solution-driven
• A burning passion to create magic and grow within a thriving production company
• Excellent communication and presentation abilities
• Ability to multitask and thrive under pressure
• Fast, efficient work ethic
• Attentive listener with strong memory and comprehension
• Obsessed with detail – nothing gets missed
• Resourceful, proactive, and initiative-driven
• Adaptable, quick to learn, and a natural leader
• Warm, personable, and great with people
• A true team player who motivates those around them
• Passionate about the industry and committed to excellence

Our client, a global multi-award-winning Film, TV, Video and audio visual production company, is on the hunt for an incredibly organised, passionate, and dynamic Production Manager ready to lead high-end productions from concept to delivery.

The person will be hard-working, detail-obsessed, and articulate individual to join their fast-paced team. With a reputation for producing top-tier content for the corporate, television, and eventing sectors , they're looking for someone who thrives under pressure, manages with finesse, and leads with confidence.

As a senior production manager, you will be responsible for:

• Client Liaison and Relationship Management
• Interpreting and executing detailed client briefs
• Drafting professional call sheets
• Sourcing, negotiating, and securing quotes from suppliers
• Booking crew, equipment, travel, venues, and catering
• Overseeing complex production scheduling
• Managing and motivating a production team
• Overseeing post-production coordination
• Handling production budgets and cost controls

Experience and requirements

• 7–10 years’ experience in production across multiple genres: reality, multi-Cam productions, events, corporate and TVCs
• A natural people's person with excellent communication and conversational skills
• A proven track record of juggling multiple projects with tight deadlines
• Strong leadership and team management skills
• Proficient computer literacy (Microsoft Office, Google Workspace, production tools)
• Meticulous attention to detail with high standards for quality control
• A committed, hardworking attitude and a passion for the industry
• A drive to create magic and grow with a company that’s always pushing boundaries
• Exceptional verbal and written communication
• Ability to multitask and prioritise under pressure
• Fast, efficient work ethic
• Excellent listening, comprehension, and memory
• Detail-oriented and precise
• Resourceful, proactive, and takes initiative

Skills:

• Exceptional verbal and written communication
• Ability to multitask and prioritise under pressure
• Fast, efficient work ethic
• Excellent listening, comprehension, and memory
• Detail-oriented and precise
• Resourceful, proactive, and takes initiative

Join to apply for the Technical Support Consultant role at Stock2Shop

Join to apply for the Technical Support Consultant role at Stock2Shop

We are looking for Technical Support Consultants. If you are interested in learning about programming and software or are a technical whizz, then this is the perfect role for you.

You will be surrounded by like-minded team members on the same trajectory. While providing our clients with technical support and guidance regarding their integrations, you will be given the opportunity to learn from developers and programmers with many years of experience.

In order to fulfill the position of Technical Support Consultant, you will need to be technically capable, be able to focus on the details and be practical.

Skills Required

• Reading & Writing SQL
• Understand REST API (Postman)
• Understand SOAP (SoapUI)
• Understand CSV file format
• Understand JSON data format
• Understand XML data format
• Understand FTP communication protocol
• Freshdesk (or equivalent) Ticketing system
  
  

• Understanding customer requirements and transforming this into technical configuration
• Navigating client ERP / Accounting system databases
• Data mapping between various systems using SQL (ERP / Accounting system => Stock2Shop)
• Modeling of e-commerce products from flat data structure
• Making assumptions on how to best map product data
• Supporting client requests relating to ERP / Accounting system requests
  
  

• Knowledge of Github (version control)
• Basic understanding of Python or any other programming language
• Basic knowledge of accounting principles
  
  

• How to use version control (GIT)
• Learn to read basic code snippets
• Data modeling concepts
• eCommerce & eCommerce platforms
• Supply chain concepts
• System integration
  
  

• Employment: Full-time
• Job Functions: Support, Ticketing, System Integration
• Location: On-site (Hout Bay, Cape Town)
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

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Technical Support Representative page is loadedTechnical Support Representative Apply locations Johannesburg time type Full time posted on Posted 30+ Days Ago job requisition id R46662

Description

This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical Support Representatives performing at this level will be required to utilize skills from training, education, experience, or certifications to fulfill their daily responsibilities. This position will also assist with account related issues, including ID/password assistance, billing/invoice support, and other general account related services. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.

Qualifications:

• Bachelor’s degree in a technical field or equivalent experience.

• 1-2 years job related experience.

• Experience with software support (technical troubleshooting and usability support)

• Experience with internet troubleshooting and website support

• Experience with supporting accounting applications a plus.

• Experience with enterprise technical support including software, hardware, and enterprise systems a plus.

• Experience with support account/billing related assistance a plus.

• Ability to adapt and multi-task to support incoming calls, email, chat, etc.

• Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.

• Ability to work with difficult customers and diffuse frustrating situations.

RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact or if you are based in the US you may also contact us on 1. .

Please read our Candidate Privacy Policy .

Key Responsibilities :

Primary Duties :

• Provide telephonic and on-site technical support
• Perform first-level fault finding and testing
• Assist with system design and application for the sales team
• Deliver technical training and product demonstrations
• Evaluate new product performance
• Maintain the product demonstration room
• Capture support cases and generate weekly reports on the ERP system

Secondary Duties :

• Assist R&D with product testing and development
• Support the Marketing team with technical documentation

General :

• Follow company policies and health & safety procedures
• Support broader operational tasks when needed

Key Performance Indicators (KPIs) :

• Accuracy of support, designs, testing, and reporting
• Quality of ERP case entries and weekly reports
• Professional execution and task completion
• Compliance with internal processes and procedures

Time left to apply: End Date: September 2, 2025 (12 days left to apply)

Job Requisition ID: JR100542

To provide maintenance and technical support to the facilities department, particularly laboratory work to ensure the smooth operation of laboratories and their supplies, including LN2 and CO2 plants. The Junior Technical Support will collaborate closely with the senior technician to uphold high standards of technical support offered to the organization.

1. Laboratory Equipment Maintenance: Perform routine maintenance, inspections, and calibration of laboratory equipment including bio-safety cabinets, centrifuges, pipettes, incubators, freezers, ULTs, etc.
2. Bio-safety Level 2 & 3 Laboratories: Knowledge of bio-safety practices and standards. Ensure proper functioning and cleanliness of laboratories, including decontamination procedures.
3. Maintenance Planning: Assist with planning, providing suggestions and solutions for plant/machine/equipment malfunctions in accordance with FM maintenance standards.
4. Setup and Commissioning: Assist with setup and commissioning of plant/machine/equipment and guide proper use of laboratory equipment.
5. Liquid Nitrogen Plant: Assist in maintenance and operation, ensuring client LN2 supply demands are met.
6. Troubleshooting: Repair equipment malfunctions in coordination with external service providers if needed.
7. Waste Disposal: Oversee proper disposal of biohazardous waste.
8. Spare Parts Monitoring: Maintain laboratory equipment spares according to FM standards.

Note: The candidate will be expected to work overtime when required.

• Electrical N3
• HVAC or Refrigeration Certificate

• At least 3 years’ experience in Medical/Scientific Laboratory facilities or equivalent.
• Experience in refrigeration maintenance.
• Experience working in a Bio-Hazard Research Facility.
• Experience with Microbiological Safety Cabinets, Fume Cabinets, and Class III Isolators is an advantage.

• Understanding of national and international industry standards.

• Excellent organizational and interpersonal skills.
• Knowledge of laboratory equipment, refrigeration, and applicable codes.
• Ability to read wiring schematics, specifications, and manufacturers’ literature.
• Organized, proactive, and committed to completing projects.
• Ability to plan, organize, and meet deadlines.
• Systematic, careful, dependable, and friendly.
• Excellent problem-solving skills.
• Strong oral and written communication skills.
• Ability to work independently with minimal supervision.

Employee

September 2, 2025

Only shortlisted candidates will be contacted. If you do not hear within 14 days of the closing date, consider your application unsuccessful.

Africa Health Research Institute (AHRI) aims for optimal health and well-being of under-resourced populations. Based in KwaZulu-Natal, South Africa, AHRI conducts population, basic, translational, social, and clinical sciences research. We collaborate globally and prioritize training the next generation of African scientists. Our values include ubuntu, transformation, leadership, innovation, excellence, and collaboration.

Description

This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical Support Representatives performing at this level will be required to utilize skills from training, education, experience, or certifications to fulfill their daily responsibilities. This position will also assist with account related issues, including ID/password assistance, billing/invoice support, and other general account related services. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.

Qualifications:

• Bachelor’s degree in a technical field or equivalent experience.
• 1-2 years job related experience.
• Experience with software support (technical troubleshooting and usability support).
• Experience with internet troubleshooting and website support.
• Experience with supporting accounting applications a plus.
• Experience with enterprise technical support including software, hardware, and enterprise systems a plus.
• Experience with support account/billing related assistance a plus.
• Ability to adapt and multi-task to support incoming calls, email, chat, etc.
• Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.
• Ability to work with difficult customers and diffuse frustrating situations.