24 Marketplace Operations jobs in South Africa

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About The Role

Within the Marketplace team, our goal is to deliver the most competitive, reliable, and efficient service for riders and drivers. We use data analytics and operational levers such as pricing, products, processes, and promotions to drive sustainable, profitable growth. As a Marketplace Operations Manager, you will be responsible for designing and implementing scalable levers to foster demand and supply growth and engagement across the region.

You will need to analyze details deeply and see the broader picture to make sound business decisions backed by quantitative analyses, rapid experimentation, and qualitative insights in an ever-changing marketplace landscape. Proficiency in data analytics, a keen business sense, understanding customer needs, and a hands-on problem-solving approach are essential.

What The Candidate Will Do

• Monitor marketplace performance and price reviews for the SSA region.
• Work on innovative projects, analyzing the region's marketplace using advanced analytical tools.
• Perform root cause analyses to explain movements of key marketplace indicators and drive automation of business processes.
• Design and execute marketplace experiments and leverage results to improve operations.
• Propose, implement, and evaluate supply and demand side investments.
• Support regional financial management and budgeting.
• Launch new pricing solutions and technologies.

Basic Qualifications

• Minimum of 4 years of experience in data management, operations management, management consulting, investment banking, tech scale-up, or startups.
• Bachelor's degree in Economics, Finance, Statistics, Engineering, Mathematics, or similar.
• Expertise with Data and Analytics platforms, advanced Excel skills, SQL knowledge, and willingness to develop further.
• Experience using data to drive business decisions and leading initiatives.
• Strong analytical thinking, data manipulation, and interpretation skills.
• Problem-solving mindset and ability to partner with regional teams to resolve growth blockers.
• Excellent stakeholder management and communication skills, comfortable with senior audiences.
• Degree in Business, Economics, Mathematics, Computer Science, or Engineering is preferred.
• Experience in fast-paced, growth environments with ownership mentality.

Preferred Qualifications

• SQL proficiency.
• Experience in competitive strategy.

• Mid-Senior level

• Full-time

• Management and Manufacturing

• Internet Marketplace Platforms

This job posting is active and not expired.

Value Proposition

At ShopriteX we're re-imagining retail, removing friction and driving a tech-led future for the biggest retailer in Africa, and we're looking for talented minds to join our team in Cape Town. If you're excited by the opportunity to join the team behind the nation's leading grocery delivery app, and are a skilled eCommerce operator, then we'd love to speak to you.

RolePurpose

The purpose of a Merchandising and Category Campaign Specialist is to develop and execute cutting-edge effective strategies that promote product lines, increase sales, and improve customer engagement. Working closely with cross-functional teams to create and manage category campaigns, promotional campaigns and ensure that the product is presented in an attractive and competitive manner. As well as to efficiently merchandise sixty60 products, maintaining catalogue integrity. The Merchandising and Category Campaign Specialist collaborates with agencies, internal teams, and stakeholders to manage Sixty60 omnichannel merchandising activities.

Role Description

• Develops and executes merchandising strategies for each Category to increase sales and promote products.
• Creates and manages category campaigns to promote product lines and product launches.
• Conducts market analysis and research to identify trends, competition, and customer needs.
• Collaborates with cross-functional teams to create and implement effective promotional campaigns for products.
• Reviews and analyzes sales data to track campaign performance and adjust strategies as needed.
• Collaborates with Category Managers and Buyers to ensure product availability and alignment with merchandising and category goals.
• Support the Merchandising Manager in effective merchandising of the offer :
• Research and provide updates on competitor merchandising offers, including social media with specific callouts to innovations.
• Conceptualize fresh and innovative ways to merchandise the offer.
• Continuously think of effective ways to drive sales.
• Analyze category, product and promotional effectiveness and report on post campaign analysis.
• Continuously monitor and report ecommerce platform bugs related to product and content displayed.

Qualifications and Experience

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and / or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don't hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

Value Proposition

At ShopriteX we’re re-imagining retail, removing friction and driving a tech-led future for the biggest retailer in Africa, and we’re looking for talented minds to join our team in Cape Town. If you’re excited by the opportunity to join the team behind the nation’s leading grocery delivery app, and are a skilled eCommerce operator, then we’d love to speak to you.

Role Description

• Develops and executes merchandising strategies for each Category to increase sales and promote products.
• Creates and manages category campaigns to promote product lines and product launches.
• Conducts market analysis and research to identify trends, competition, and customer needs.
• Collaborates with cross-functional teams to create and implement effective promotional campaigns for products.
• Reviews and analyzes sales data to track campaign performance and adjust strategies as needed.
• Collaborates with Category Managers and Buyers to ensure product availability and alignment with merchandising and category goals.
• Support the Merchandising Manager in effective merchandising of the offer:

1. Research and provide updates on competitor merchandising offers, including social media with specific callouts to innovations.
2. Conceptualize fresh and innovative ways to merchandise the offer.
3. Continuously think of effective ways to drive sales.

• Analyze category, product and promotional effectiveness and report on post campaign analysis.
• Continuously monitor and report ecommerce platform bugs related to product and content displayed.

Qualifications and Experience

• Degree in Marketing, Business, or related field - (essential).
• +2 years of experience in an ecommerce, retail, or related business field, with knowledge and experience maintaining product catalogue integrity including product data upload management and other relevant activities on an ecommerce platform - (essential).
• Proven experience in a similar role within a retail or merchandising function of an ecommerce retailer - (desired).
• Knowledge of the media and marketing ecosystem - (essential).
• Knowledge and experience of marketing principles and practices including customer journey management and content development experience – (essential).
• Proficient with eCommerce platforms and MS Office 365 to manage communications and other tasks relating to the function - (essential).

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.

• Very strong Excel skills essential for bulk product management and price updates.
• Experience working with e-commerce platforms (OpenCart, WooCommerce, Shopify or similar).
• Basic HTML skills for formatting product descriptions and page content.
• Excellent written and verbal communication skills.
• Strong organisational and problem-solving ability.

• Experience with Google Shopping, Facebook Marketplace, and social media management.
• Familiarity with Google Analytics or other website tracking tools.
• Customer service experience, both online and in-store.
• Basic image editing skills (Photoshop or similar).
• Understanding of e-commerce best practices, SEO, or digital marketing strategy.

• Experience working with South African suppliers using platforms like RapidTrade or TradeCentre.
• Familiarity with leading hardware and tool brands (e.g. Bosch, Makita, Ryobi, Stanley, Gedore, etc.)
• Prior experience in a hardware store, building supply company, or tool retailer will be a definite advantage.

About the job Digital and e-Commerce with Quantitative Analysis Finance Manager

Minimum Requirements:

• Type of Qualification: Bachelor's Degree
• Minimum of 5 years experience applying information management systems, business data models, enterprise-wide reports and dashboard platforms in the practical work environment.

• Problem Solving
• Planning
• Decision Making
• Logical thinker, detail-conscious, methodical
• Good verbal and written communication skills

• Computer literacy (i.e. SQL ,SAS Microsoft office)
• Statistical and data report scripting and writing skills
• Analytical skills
• Forecasting and developing predictive models
• Knowledge of the banks products and services and how their performance is measured

• Develop & maintain a comprehensive Data Management capability which ensures high quality data inputs & outputs.
• To pro-actively support and direct the automation and streamlining of existing reporting in the most efficient manner possible, including predictive models.
• Design, develop, implement, maintain & optimise the relevant platforms to produce appropriate financial performance.
• To provide insight and analysis with regards to the profitability and success of the various drivers within the division.
• To assist in all year end, budgeting, RE and auditing procedures.
• Provide support to the functional heads and together drive alignment of support and strategy

Responsibilities

Role Responsibilities

Accountabilities Major Activities Key Performance Indicators
Ensure seamless transition and flawless service delivery

? Focus on transition with ‘Zero’ impact on service delivery
? Focus on efficiencies - leaner, greener and faster
? Focus on Process stabilization & sustained delivery
? Reducing operation costs
? Make TBP more effective
? Build effective process management system

? FTE headcount
? Revenue from the BU Vs. Target
? Gross Margin for the BU
? MEI (Manpower Efficiency Index)

Ensure client satisfaction on all SLA’s and given parameters

? Deliver on client benefits through innovation and improvements
? Create plan to deliver efficiency
? Strengthen operational team as well as support functions to minimize leakages
? Partner with transformation team for value delivery
? Identify transformation opportunities where available

? Customer Satisfaction Survey results Vs. Desired
? Performance Index
? Improvement through Innovation

People management

? Engagement plan for each stage of employees
? Focus on employee training and development with regard to building domain expertise
? HIPO engagement initiatives to be reviewed regularly
? Cross training and skill enhancement for managing high influx of volume
? Support to Line HR and utilize their expertise more from a people engagement and retention perspective
? Ensure minimal staff attrition and high levels of engagement

? Employee Attrition Rate
? Employee Engagement Surveys
Provide assistance to industry and BU leadership for development of strategies for business development and process improvements Working on Strategic Priorities such as (but not limited to):
? Look for opportunities to deliver additional savings for the clients
? Deliver operational efficiency improvements for both the call centre and Client
? Assistance in business development as and when required
? Reduction in Overheads as % of Revenues
? Participation in people development initiatives

? Process improvement
? USD value delivered to Client.

Focus on customer experience as the business is transitioned with zero impact on service delivery
Partner with HR to build strong people practices, and focus on capacity augmentation to manage volume effectively

DIMENSIONS
Financial Dimensions Managing the revenue and profitability and Value Delivery

KEY DECISIONS
Decisions you make by yourself
? Strategic improvement for process delivery
? People/management rationalization

INTERACTIONS

Internal Job Role you need to interact with Internally in the organization to enable success in your day to day work
? Business HR Team
? Corporate HR for staffing, internal movement, training, learning and development
? Finance Team
? Facilities Team

External Interactions Job Role you need to interact with outside the organization to enable success in your day to day work

? Clients

Qualifications

Minimum 10 years of experience within the BPO industry in senior VP Position

SKILLS AND KNOWLEDGE

Skill Requirement
Educational Qualifications
Graduate in any field
Post graduate is preferable
Functional Skills
Experience of managing Healthcare Operation
Client relationship management
Managing large contact center
Behavioral Skills

Decisions making
Prioritization
Analytical skills
People management
Excellent communication skills

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Date Posted: 08/08/2025
Closing Date: 01/12/2026, 11:59PM ET
Req ID: 44237
Job Category: Faculty - Teaching Stream (continuing)
Faculty/Division: Joseph L. Rotman School of Management
Department: Joseph L. Rotman School of Management
Campus: St. George (Downtown Toronto)

Description:

The Rotman School of Management at the University of Toronto invites applications for a full-time teaching-stream appointment in the Operations Management & Statistics Area. The appointment will be at the rank of Assistant Professor, Teaching Stream, with an anticipated start date of July 1, 2026.

Applicants must have earned a PhD in Operations Management or a PhD in a field related to Operations Management, such as Information Systems. We seek candidates whose teaching interests complement and enhance our existing strengths . Applicants must have a demonstrated record of excellence in teaching, including a strong demonstrated ability to integrate both theory and practice, evidence of effective communication and presentation skills; a demonstrated mastery of their subject area; a demonstrated commitment to excellence in pedagogical inquiry and teaching innovation; and an interest in teaching-related scholarly activities in operations management. Candidates must have teaching experience in a degree-granting management program, including lecture preparation and delivery, and curriculum development. Applicants must have the ability to teach undergraduate and graduate management courses in operations management, statistics, spreadsheet modelling, and business analytics.

Evidence of excellence in teaching and a commitment to excellent pedagogical inquiry can be demonstrated through teaching accomplishments, awards and accolades, presentations at significant conferences, the teaching dossier submitted as part of the application, as well as strong letters of reference, and for short-listed candidates, a strong performance during the on-campus presentation. The teaching dossier includes a teaching statement, sample course materials, and teaching evaluations.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members ( Statement on Equity, Diversity & Excellence) .Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply. Applicants are invited to include in their cover letter any experiences or planned future contributions to equity, diversity, and inclusion in the areas of teaching and/or service.

Salary will be commensurate with qualifications and experience.

About the Organization

U of T is Canada's largest university and has an international research reputation. The Rotman School of Management has a strong faculty that is supportive of serious scholarship and is committed to the professional development of its faculty. The Rotman School operates a wide range of degree programs, including an undergraduate Commerce program, a full-time, part-time, Executive, and Global Executive MBA program, a Global Executive MBA for Healthcare and the Life Sciences, a Master of Finance, a Master of Financial Risk Management, a Master of Management Analytics, a Graduate Diploma in Professional Accounting, and a Ph.D. program.

Rotman is situated in the heart of Canada’s corporate and financial center, and the world’s most diverse city. Rotman’s core values reflect this diversity. For more information about the Rotman School and its core values, please visit:

All qualified candidates are invited to apply online by clicking the link below. Applicants must submit a cover letter, a current curriculum vitae, and a complete teaching dossier which includes a teaching statement, sample syllabi and course materials, and teaching evaluations or evidence of superior performance in other teaching-related activities. The cover letter can include a description of any experiences or planned future contributions to equity, diversity, and inclusion in the areas of teaching and/or service.

Applicants must provide the name and contact information of three references. The University of Toronto’s recruiting tool will automatically solicit and collect letters of reference from each referee within 48 hours after an application is submitted. Applicants remain responsible for ensuring that referees submit recent letters (on letterhead, dated and signed) by the closing date. At least one reference letter must primarily address the candidate’s teaching. More details on the automatic reference letter collection, including timelines, are available in the candidate FAQ .

Submission guidelines can be found at . Your CV and cover letter should be uploaded into the dedicated fields. Please combine additional application materials into one or two files in PDF/MS Word format. If you have any questions about this position, please contact Ming Hu at .

All application materials, including recent reference letters, must be received by January 12, 2026.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement
The University of Toronto embraces Diversity and is building aculture of belonging that increases our capacity to effectivelyaddress and serve the interests of our global community. Westrongly encourage applications from Indigenous Peoples,Black and racialized persons, women, persons withdisabilities, and people of diverse sexual and gender identities.We value applicants who have demonstrated a commitment toequity, diversity and inclusion and recognize that diverseperspectives, experiences, and expertise are essential tostrengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact .