115 Market Operations jobs in South Africa

Direct message the job poster from Solutions

Role Summary

TheSenior Operations Analyst atSpurt!combines management, business analysis, and stakeholder engagement to help businesses thrive by solving complex operational and growth challenges. This role is integral to ensuring projects are delivered efficiently, client expectations are consistently exceeded, and internal systems operate seamlessly. You will work closely with cross-functional teams to manage client engagements, streamline processes, and drive operational excellence.

• Oversee and manage multiple client projects from initiation to completion, ensuring timelines, budgets, and quality standards are consistently met.
• Maintain up-to-date project information onSync! and other management platforms, ensuring redundancy viaCore and email documentation.
• Ensure all project updates are documented and shared across internal and client-facing channels every 48 hours.
• Develop and maintain proposal quality processes, ensuring that90% of proposals meet internal standards before submission.
• Conduct weekly end-of-week recaps summarising project highlights, blockers, and next steps for all active engagements.
• Monitor and track deliverables to ensure100% adherence to client delivery timelines .

• Serve as the primary operational liaison between Spurt! and clients, ensuring consistent, transparent, and proactive communication.
• Document and share key insights from all client interactions within24 hours , highlighting scope alignment and actionable next steps.
• Lead high-quality client meetings, ensuring feedback surveys are distributed within24 hours of project completion.
• Providebi-weekly progress updates via virtual or in-person check-ins with clients.
• Maintain a robust client satisfaction tracking process, targeting at least85% satisfaction scores across all engagements.

• Analyse operational and project performance data to identify bottlenecks and recommend process improvements.
• Support internal reviews of systems, protocols, and SOPs, ensuring90% compliance with up-to-date procedures .
• Provide operational insights and updatedbid analysis reports to support business development and revenue growth initiatives.
• Automate routine workflows usingSync! to improve efficiency and scalability.

• Leadweekly planning sessions to align the operations team on deliverables and key priorities.
• Prepare weekly and monthly status reports for internal and external stakeholders, including insights and actionable recommendations.
• Deliver comprehensive outcomes and learnings reports within three business days of project close-out.
• Support the continuous development of Spurt!’s consultant pool, ensuring utilisation rates remain above30% .

• Bachelor’s degree inBusiness Administration, Economics, Management, or related fields ; Master’s degree or professional certifications (e.g., PMP, Prince2, Lean Six Sigma) is a plus.
• Minimum of3 years’ experience in management consulting, operations management, or project management within a professional services or startup environment.
• Proven expertise in managing complex projects, with strong organisational and analytical skills.
• Advanced proficiency in productivity and collaboration tools (e.g., Airtable, Notion, Trello, or equivalent project management platforms).
• Strong data analysis skills with the ability to turn operational data into actionable insights.
• Excellent written and verbal communication skills, with demonstrated ability to engage and influence stakeholders at all levels.
• Ability to work effectively in a remote-first, fast-paced, and dynamic environment.

Success in this role will be measured by:

• Project Efficiency: On-time and on-budget delivery of 95% of projects.
• Client Satisfaction: Maintaining a minimum85% satisfaction score from clients and consultants.
• Process Compliance: 90% compliance with updated SOPs and operational protocols.
• Operational Reporting: Timely and accurate preparation of weekly, monthly, and end-of-project reports.
• Automation & Process Improvements: Documented efficiency gains from workflow automation and process optimisations.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Business Consulting and Services

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Johannesburg, Gauteng, South Africa $1,000.00-$,200.00 6 days ago

Johannesburg, Gauteng, South Africa 1 week ago

Cape Town, Western Cape, South Africa 1,000.00- 1,200.00 6 days ago

Cape Town, Western Cape, South Africa 1,500.00- 1,500.00 3 weeks ago

Johannesburg, Gauteng, South Africa 1,000.00- 1,200.00 4 days ago

Cape Town, Western Cape, South Africa 1,000.00- 1,200.00 4 days ago

Pretoria, Gauteng, South Africa 2,200.00- 2,800.00 2 weeks ago

Pretoria, Gauteng, South Africa 2,200.00- 2,800.00 2 days ago

Johannesburg, Gauteng, South Africa 2,200.00- 2,800.00 2 days ago

Cape Town, Western Cape, South Africa 2,200.00- 2,800.00 2 days ago

Cape Town, Western Cape, South Africa 2,200.00- 2,800.00 2 weeks ago

City of Johannesburg, Gauteng, South Africa 1 week ago

Cape Town, Western Cape, South Africa 1 year ago

Cape Town, Western Cape, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 6 months ago

Durban, KwaZulu-Natal, South Africa 5 days ago

City of Cape Town, Western Cape, South Africa 3 days ago

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About Our Team

LexisNexis Legal & Professional serves customers in over 150 countries with 11,800 employees worldwide. As part of RELX, we provide information-based analytics and decision tools for professional and business customers. We lead in deploying AI and advanced technologies to improve productivity and transform the legal market, using ethical and powerful generative AI solutions tailored to each legal use case

About the role: We are looking for a detail-oriented Sales Operations Analyst to join our Sales Enablement team. This role focuses on optimizing the sales process, driving data-informed strategies, and supporting revenue generation through reporting, analysis, and systems improvement. You will work cross-functionally to provide actionable insights that enhance sales performance.

Key Responsibilities:

• Analyze and interpret sales data to identify trends, gaps, and opportunities. Develop and maintain dashboards, reports, and performance KPIs to support leadership decisions.
• Partner with Sales Leaders on forecasting and pipeline analysis to support strategic decision-making.
• Identify inefficiencies in the sales process and recommend operational improvements.
• Manage and optimize CRM and system tools (e.g., Salesforce) ensuring accurate data and user adoption.
• Monitor and report on compensation plans, quotas, and performance incentives, leveraging automation to improve accuracy and efficiency.
• Contribute to strategic planning and quarterly business reviews.
• Collaborate with cross-functional teams (e.g., Marketing, Finance, Customer Success) to align on go-to-market initiatives.

Qualifications:

• Experience in Sales Operations, Business Analytics, or related roles.
• Proficiency in CRM platforms (e.g., Salesforce) and BI tools (e.g., Power BI, Tableau).
• Strong command of Excel (e.g., pivot tables, data modeling). Excellent analytical, organizational, and communication skills.
• Ability to manage multiple projects and stakeholders concurrently. Ability to undertake ad hoc analyses and responsibilities as required.
• Commitment to continuous learning and improvement.
• Ability to work effectively in a diverse and inclusive team environment

Work in a Way That Works for You

We promote a healthy work/life balance with numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals. We offer flexible working hours to help you fit everything in and work when you are most productive.

About the Business

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organizations. With a presence in 25 countries across 42 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX.

Equal Opportunity Employer

RELX is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you need accommodation or adjustment, please let us know by completing our Applicant Request Support Form or contacting 1- .

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Banking Operations Analyst

Apply: On site locations: Johannesburg | Time type: Full time | Posted on: Posted 30+ Days Ago | Job requisition id: JR9781

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

The Banking Operations Analyst is responsible for identifying, communicating, and resolving missing or erroneous deposit transactions, as well as addressing customer deposit complaints promptly to enhance customer experience and support revenue growth. The role also involves monitoring processing activities across multiple regions and taking corrective actions to ensure smooth operations and a positive customer experience on the Betway Platform.

Key Responsibilities:

• Accurate sourcing of statement data according to operational requirements.
• Timely resolution of escalations and queries based on SLA.
• Accurate manual credit entries to ensure optimal customer experience within SLA.
• Investigate system/process issues, escalate, and collaborate with internal and external teams to resolve processing problems.
• Review and update training manuals, SOPs, and product documents to enhance team knowledge.
• Build relationships with finance, call centers, and other teams for effective resolution and communication.
• Communicate process changes and relevant information to other departments for knowledge sharing.
• Research competitor offerings and suggest improvements to enhance customer experience.
• Identify potential risks in processes or systems and recommend mitigations.
• Engage in continuous self-development and upskilling.
• Perform manual reconciliations as needed.
• Identify and escalate data or statement issues.
• Troubleshoot issues with third-party processors and internal departments, proposing solutions to prevent recurrence.
• Stay informed about sporting events that could impact transaction volumes.
• Assist with testing and onboarding of new processing providers.
• Review and improve the customer journey and operational efficiency.
• Monitor reports for volume spikes and alert management and third parties.
• Collaborate with call centers to analyze volume drivers and root causes.
• Provide detailed shift analysis to ensure continuity and informed decision-making.
• Communicate processing issues effectively with supporting analysis for stakeholders.

Skills & Experience Required:

• Intermediate or advanced Excel skills.
• Understanding of transactional processing via mobile money, cards, e-wallets, internet banking, and vouchers.
• Technical knowledge of data sources, analysis, and reporting.
• Ability to identify trends through detailed analysis.
• Experience in reconciliation and statement auditing.
• Preferably a BCom degree or working towards one.
• Innovative, solution-oriented, deadline-driven, and good at time management.
• Adaptable to change, responsible, and accountable.
• Self-motivated and eager to learn.
• Ability to work independently and in teams.
• Strong attention to detail and communication skills.
• Own reliable transport and willingness to work shifts, including weekends and public holidays.
• Knowledge of financial product development/implementation is an advantage.

*Relevance to our Talent Management and Talent Development Programme will be considered in recruitment.

*Candidates may need to complete assessments.

This role requires trust and honesty, with access to sensitive financial data. A credit and criminal record check, as well as qualification verification, will be conducted. By applying, you consent to these checks, which are confidential and for verification purposes.

If you do not hear from us within 2 weeks, please consider your application unsuccessful.

The perfect place to work, play, and grow!

Founded in 1999, Betway has grown into a community of over 1,000 talented individuals across Africa. We are rooted in markets like Ghana and South Africa, expanding across East, West, and Southern Africa, embracing sports betting fans and offering diverse career opportunities in banking, finance, marketing, development, and customer care.

Join to apply for the Banking Operations Analyst role at Betway Africa

Join to apply for the Banking Operations Analyst role at Betway Africa

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Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

The Banking Operations Analyst is responsible for the identifying, communicating and correcting / resolving of missing or erroneous deposits transactions as well as resolving customer deposit complaints timeously to improve and uphold a positive customer experience and protect and support revenue growth in the business. The Banking Operations Analyst is also responsible for the monitoring of processing throughout multiple regions and taking corrective actions should there be interruption to processing to ensure that we uphold a good customer experience across the Betway Platform.

Key Responsibilities:

• Accurate Sourcing of statement data as per the operational requirement.
• Timeous resolution of escalations/queries based on Company / Team SLA.
• Accurate and timeous capturing of manual credits to ensure our customers have received the best possible experience within the expected SLA.
• Investigate and highlight problematic processors / systems affecting transactional processing, escalate and drive resolution by assisting internal Devs and external third parties to get resolve processing issues.
• Review training manuals, Product documents and SOP’s provided and enhance the manuals with new information that can assist the team to enhance their knowledge.
• Build relationships with Finance, Call Centres and other internal and external teams to ensure optimal resolution of escalations and quick responses and implementation on development requests or information needed.
• Communicate changes in process / notifications from processors or banks and any other relevant information regarding Monies in to other departments to ensure knowledge sharing and to enable other teams to be better prepared to manage the customer’s experience.
• Investigate and Review competitor’s offerings through daily research and query/escalation monitoring and put forward researched suggestions of changes required to improve our offering and ultimately our customers experience with our brand.
• Identify possible risk areas in process or systems with suggestions for changes required to management to mitigate these risk areas and protect our Brand form financial loss or abuse.
• Consistently be improving skills and knowledge through Self-Development and Upskilling in all areas.
• Perform manual reconciliations where necessary.
• Identify data/statement issues and escalate to Appropriate 3rd party or internal departments to have issues resolved.
• Being able to Trouble shoot issues directly with 3rd party Processors, and internal departments to identify cause and put forward researched solutions suggestions to fix any current issues that might occur and prevent issues from occurring in future.
• Must be aware of current and upcoming sporting events and have insight on events that could contribute to volume spikes in the business.
• Assist with integration testing and on boarding of new processing providers
• Continuously review and evaluate the customer journey and actively take part in improving the customer’s experience.
• Identify and put forward areas for improvement in efficiency around process or policies through automation, bulk functions or enhancements to manual processes.
• Monitor Monies In reports and statistics daily to highlight spikes and alerts to management and 3rd parties to ensure minimal customer negative impact and quick resolutions.
• Work closely with the Call Centre to monitor volumes whilst investigating possible impacted areas and assist Call centre management to identify root causes of volume drivers and escalate to relevant responsible teams to take quick action.
• Include detailed analysis of shifts in handovers outlining the volume drivers and important information or actions taken during shift to ensure management and the team is always up to date and able to take follow up actions post shifts.
• Effectively communicate findings concerning processing issues to relevant stakeholders with informative and detailed supporting analysis of the issues being experienced so stakeholders can make informed decisions and take relevant actions.
  
  

• Intermediate / Advanced Excel Skills.
• A good functional understanding of transactional processing via Mobile money, Cards, E-cash/E-Wallet, Internet Banking and voucher purchases.
• Have a technical understanding of data sources, analysing of data and reporting
• Strong ability to identify tends in processing through detailed analysis.
• Strong Reconciliation / auditing of statements experience is essential.
• Having a BCom or working towards a BCom is preferable.
• Innovative and solution driven.
• Deadline driven and good time management.
• Adapt well to change.
• Strong sense of accountability and responsibility.
• Self-Development Driven.
• Ability to work under pressure.
• Ability to work alone and within a team.
• Strong attention to detail.
• Strong team player.
• Strong written and oral communication.
• Successful candidate must have own reliable transport.
• Successful candidate must be willing to work in a shift-based role with some shifts falling on weekends and public holidays as required by the business.
• Knowledge/exposure to financial product development/implementation would be an advantage.
• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
• Shortlisted candidates may need to complete an assessment.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Entertainment Providers

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Canonical Cape Town, Western Cape, South Africa

Join to apply for the Sales Operations Analyst role at Canonical

Canonical Cape Town, Western Cape, South Africa

Join to apply for the Sales Operations Analyst role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring Sales Operations Analysts to join a team of experts who help Canonical sales teams achieve their business goals. The Sales Operations team drives continuous process and data quality improvement to ensure orders are processed correctly. The successful candidate will be a leader who shows initiative in improving the way the team works, maintaining compliance and associated governance.

The success of the role is measured against increasing the velocity of deals and the quality of Customer Relationship Management (CRM) data used to drive key business decisions. The ideal candidate will be a proactive problem solver and team player who is passionate about the opportunity to partner with sales leadership, is also passionate about our role in the technology industry bringing open source to a wider audience of innovators and enterprises, and will design and drive programs in support of Canonical's continued success.

Location: These roles will be based remotely in the EMEA and Americas regions.

The role entails

• Support all aspects of the day-to-day operations of the sales function globally
• Review opportunities for accuracy and provision orders on successful closure of a deal
• Support the Sales Operations Manager to improve sales data quality and processes
• Report on data quality metrics to executive level stakeholders
• Implement surveys and define metrics for executive level stakeholders
• Support the sales team globally on CRM and other sales operations systems
• Deliver sales metrics, dashboards and other ad-hoc analytical tasks
• Lead automation and streamline the Lead to Order process
  
  

• An exceptional academic track record from high school and university
• Experience in a sales operations/sales order processing role
• Experience in a technology subscription-based business
• Experience driving data quality improvement
• Energetic, thoughtful, systematic approach, focused on robust, repeatable and scalable outcomes
• Excellent problem-solving and analytical skills
• Ability to work productively with stakeholders at all levels of the organization on a global scale
• Ability to manage across boundaries and communicate effectively, particularly working with Sales, Legal, Finance and Marketing teams
• Experience with Salesforce or similar CRM
• Ability to travel internationally twice a year, for company events up to two weeks long
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Business Development and Sales
• Industries Software Development

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City of Cape Town, Western Cape, South Africa 1 week ago

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Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more.

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1. Advertise
   Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
2. Screening
   Could take a couple of days depending on the volume and the screening process, which varies according to the complexity of the role.
3. Longlisting
   Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.
4. Telephonic Screening
   Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.
5. Your Interview
   We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview, you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!
6. Assessment
   Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted to ensure the validity of your credentials.
7. Second Interview
   Prior to an offer being made, there may be a second interview to meet with the Head of Department. Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.
8. Onboarding
   You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2024 for excellence in people practices. This is the eighth consecutive year that we have achieved this accolade.

Our client is searching for a Senior Operations Analyst  to join their team in Sandton.

Job Description

• The primary function of this role is to provide operational support within the operations environment with a focus on collections, reconciliations, problem solving & solution implementation

Requirements:

• Related Degree or equivalent qualification in Business / Management or a related field
• 5+ years’ experience in MS Office (Advanced excel ability)
• 5+ years working within the Collections
  • Transactional processing
  • Experience with DebiCheck, RM and Mandates
  • Take on processes, submissions of take on documentation to banks
  • Up to date with all the new developments within the industry (Payshap, and RM)
• Knowledge of Payment Services policies, regulations, and practices at Industry level.
• PASA Foundation certification or higher
• Ability to manage and streamline complex reconciliations.
• Proficient in all online banking platforms
• Own transport

Role Responsibilities:

• Advanced reconciliation and analytical review of data
• Complex Problem solving and troubleshooting.
• Solution design and implementation monitoring
• Releasing payments (Banking Platforms)
• Advanced financial calculations (Float management)
• System Testing – thorough testing of all system functionality
• Detailed management reports across all areas of the department
• SLA Management and Oversight
• System configuration (backend systems) for new take-ons
• Manage all banking take-ons and documentation (including transactional limits – monitoring & Reporting)
• Managing and updating knowledge base (internal)

Personality Attributes:

• Must be customer focused and enjoy establishing good customer relations.
• Exceptional written and verbal communication skills
• Strong analytical and interpersonal skills
• Proactive and adept problem solver.
• Has technical inclination (system related)
• Work independently requiring minimal supervision.
• Able to keep information confidential.
• Must exhibit excellent time management and organizational skills to complete the assigned work effectively & efficiently.
• Honest and trustworthy.
• Ability to work in a team and as an individual.
• Good presentation skills
• Ability Work in a high-pressure environment