22 Manufacturing Operations jobs in South Africa

Manufacturing Operations Manager

R1750000 - R2500000 Y Ntice Sourcing Solutions

Posted today

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Job Description

Our client, a leading company in the
packaging manufacturing industry
, is seeking a dynamic and experienced
Manufacturing Operations Manager
to lead its large-scale production facility. This senior role carries responsibility for a workforce of approximately
employees
, including
department managers
, and oversees a multi-disciplinary packaging manufacturing operation in a unionised environment. The successful candidate will play a key role in driving
productivity, efficiency, cost optimisation, and operational excellence
, while ensuring compliance with safety, quality, and accreditation standards (ISO 9001:2015, FSSC

Key Responsibilities

  • Full accountability for
    all packaging manufacturing operations
    within a 63,000m² facility.
  • Provide
    strategic and hands-on leadership
    to departmental managers and teams across printing, Die-cutting, Finishing, and Corrugating departments.
  • Drive
    productivity enhancement
    , waste reduction, and continual
    efficiency improvements
    .
  • Ensure effective
    planning and scheduling of production
    to meet customer delivery requirements.
  • Oversee
    capital equipment maintenance and upgrades
    ; manage new equipment installation projects.
  • Lead
    OEE performance management
    and implement structured reporting systems.
  • Champion the adoption of
    ERP systems
    and technology-driven solutions for operations optimisation.
  • Maintain
    quality and compliance standards
    , including ISO and FSSC accreditations, and lead audits.
  • Ensure effective
    labour relations
    , including engagement with unions and workplace fora.
  • Develop and mentor departmental leaders and implement
    apprenticeship/training programmes
    to build future skills.
  • Participate in
    executive-level decision making
    and contribute to company-wide strategy.

Key Personality Traits

  • Numerically strong with an analytical mindset.
  • Technically oriented with a
    logical, practical approach
    .
  • Collaborative, persuasive, and effective in
    conflict resolution
    .
  • A strong, firm leader capable of managing relationships
    upwards, downwards, and sideways
    .
  • Change agent with proven experience driving cultural and operational transformation.

Qualifications & Experience

  • Relevant
    Engineering degree
    (BSc, BEng Preferred). Post Grad Business Management or MBA advantageous.
  • Minimum
    years' operations leadership experience
    in large-scale
    manufacturing
    , in
    packaging, printing, plastics, or FMCG
    .
  • Proven track record of
    multi-disciplinary leadership
    (managing multiple departments and large staff complements).
  • Strong exposure to
    unionised environments
    and labour engagement.
  • Demonstrated achievements in
    LEAN manufacturing, OEE implementation, and process optimisation
    .
  • Experience in managing
    capital projects
    and facility expansions/modernisations.
  • ISO 9001 and FSSC 22000 compliance management experience essential.

Why This Opportunity?

This role offers the opportunity to take a senior leadership position in a respected South African packaging business, with scope to influence
strategy, culture, and performance
at executive level. You'll lead a significant operation, drive modernisation projects, and play a pivotal role in shaping the company's next phase of growth.

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Manufacturing Office Operations Manager

R360000 - R480000 Y Job Crystal

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Job Description

We hold a respected market position in Southern Africa, specialising in designing, manufacturing, and distributing high performance fans for the industrial, mining, power generation, marine, and HVAC sectors.

With roots dating back to 1966, our decades of experience have earned us a strong reputation as a preferred supplier to major corporations across the region. Today, we are proudly used in industrial applications around the globe.

The company employs a diverse workforce with a strong skill set in engineering. We are looking for an Office Operations Manager to coordinate compliance, business development, marketing, development & research and sales.

Duties:

Execute / Implement sales strategy provided by management

  • Responsible for internal & external sales activities, including client engagement & relationship management to drive business growth and customer satisfaction
  • Manage Customer database
  • Conduct market and customer research
  • Collaborate/ support business development/ Marketing and product development
  • Develop, manage & maintain Sales policies, sales content & sales information repository
  • Develop, motivate and train sales team to provide professional; efficient; competent; customer centric service.
  • Co-ordinate sales meetings
  • Drive monthly sales and annual sales budgets
  • Analyse sales trends, monitor & report on sales performance metrics
  • Facilitate Sales Administration (invoicing, quotes and follow ups)
  • Facilitate/coordinate product marketing material & social media articles
  • Develop & assign account managers and product managers
  • Sales Pricing management
  • Develop digital channels & social media platform content to attract customers
  • Launch products and training
  • Lead and optimize sales processes, tools, and systems
  • Identify and lead key projects to improve sales productivity and efficiency.
  • Partner with other key role players to ensure alignment on lead flow, customer data, and revenue reporting.
  • Drive adoption of best sales practices
  • Oversee the marketing resource library, ensuring materials are up-to-date and easily accessible to sales
  • Hold management and leaders accountable for execution

Qualifications and Experience Required:

  • A tertiary qualification is considered an advantage
  • Proven experience in sales or customer-facing roles
  • Bilingual in English and Afrikaans
  • Technical knowledge - industry experience or experience in metal or industrial
  • Experience in engineering field either HVAC / ventilation / fans or applications is advantageous

Attributes Required for position:

  • A strong work ethic and high level of self-motivation
  • Professional and presentable demeanor
  • Excellent interpersonal and communication skills
  • Energetic and enthusiastic approach to tasks
  • Ability to understand and present technical products
  • Methodical, organized, and structured in work practices
  • Results-driven with a focus on achieving goals
  • Committed to delivering outstanding customer service
  • Someone who can harness the value in each employee and extract the best out of everyone
  • Ensure accountability
  • Proficient in computer use and common software applications
  • Technical mindset
  • No drama person - must be down to earth

What working for us will be like:

  • You will be part of a collaborative, inclusive, and supportive team culture
  • You will work alongside a diverse group of professionals
  • You will enjoy continuous opportunities for personal growth and career advancement
  • You will receive a competitive, market related salary and benefits package
  • You will experience a flexible and balanced work environment
  • Your standard working hours will 08:00 to 17:00, Monday to Thursday, and 08:00 to 15:00 on Fridays

Job Type: Full-time

Pay: Up to R40 000,00 per month

Work Location: In person

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Plant Operations Manager

R1200000 - R3600000 Y Job Crystal

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Job Description

Location: Lusaka, Zambia

Start Date: January 2026

About Us

Our client is setting up a state-of-the-art greenfield printing and packaging facility in Lusaka, Zambia. We are seeking an experienced and highly motivated Plant Operations Manager to lead the setup, commissioning, and initial operations of this landmark project.

This role requires a dynamic professional with both technical expertise and commercial acumen, ideally with experience in gravure, CI flexo, or UV flexo technologies.

The Company is part of a conglomerate that has been operating in Africa for over 40 years, and currently employs over 1,500 employees across 5 African countries.

Key Responsibilities

Project Management & Facility Setup

  • Oversee planning, factory layout, equipment procurement, installation, and testing.
  • Manage project timelines, milestones, and resource allocation.

Government & Regulatory Liaison

  • Ensure compliance with all statutory requirements (investment authority, environmental agencies, local council, etc).

Construction & Machinery Installation

  • Monitor construction progress with contractors and subcontractors.
  • Supervise machinery installation with OEM teams and local engineers.

Supplier Sourcing & Importation

  • Identify and negotiate with suppliers for capex, raw material, and consumables.
  • Manage import logistics with freight forwarders and suppliers.

Recruitment & Team Building

  • Lead hiring and onboarding of production and operations staff (local and expat).

Sales & Market Development

  • Engage with clients to identify requirements and expand on existing market studies.

Operations Support (from Q3/Q4 2026 onward)

  • Support Sales Team in achieving annual sales targets.
  • Oversee production, quality control, and maintenance to ensure smooth operations

Qualifications

  • Degree in Printing Technology (preferred).
  • Or, Bachelor's degree in Operations, Industrial Engineering, or Business Administration.
  • Proven experience in printing & packaging operations, ideally in gravure, CI flexo, or UV flexo.
  • Strong leadership, problem-solving, and communication skills.

Required Experience

  • At least 10 years of working experience
  • The candidate must have managerial experience in the printing & packaging sector, ideally with experience of gravure or UV flexo or CI flexo technologies, as a production manager
  • Ideally the candidate will have had experience in sales
  • Ideally the candidate will have experience in the labelling industry (Paper, BOPP, PVC, Self Adhesive, etc)
  • Ideally the candidate will have worked in Africa in a managerial capacity

Advantage

ISO certification

HAACP or Food Safety

Kaizen or Six Sigma

Exposure to packaging sector ERP

Experience with SAP S4Hana or similar

What We Offer

  • Opportunity to lead a greenfield project from the ground up.
  • A key leadership role (at least 5 direct reports once operations has begun) in one of Zambia's most exciting new industrial ventures.
  • Competitive compensation package.

Job Type: Full-time

Work Location: In person

This advertiser has chosen not to accept applicants from your region.

Refinery Plant & Operations Manager (Gauteng)

Johannesburg, Gauteng Oliel Recruitment

Posted 5 days ago

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Job Description

Reports To: Managing Director



Role Overview

Responsible for leading and optimizing all refinery operations — including production, compliance, maintenance, and staff performance — to ensure safe, efficient, and high-quality output in line with environmental, health, and safety standards.



Key Responsibilities

• Ensure full compliance with SHEQ, ISO, and environmental legislation.

• Oversee all refinery processes from feedstock intake to product output.

• Monitor performance, efficiency, and quality across production lines.

• Implement preventive maintenance and reliability programs.

• Drive continuous improvement, cost reduction, and process optimization.

• Lead and develop operational teams to maintain a culture of safety and accountability.

• Manage budgets, resources, and inventory to achieve financial targets.

• Prepare operational reports and ensure accurate documentation for audits and compliance.



Qualifications & Experience

• Degree in Chemical, Mechanical, or Industrial Engineering (or equivalent).

• 8–10 years’ refinery or process plant experience, including 5+ years in management.

• Strong knowledge of SHEQ systems, ISO standards, and environmental compliance.

• Proven leadership experience managing large-scale operations.

• Excellent problem-solving, communication, and decision-making skills.



Core Competencies

• Strategic operational planning

• Leadership and people development

• Technical refinery expertise

• Cost and performance management

• Safety and environmental stewardship

• Effective communication and teamwork

• Financial and analytical acumen



Closing Date : 21 October 2025.
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Refinery Plant & Operations Manager (Gauteng)

Johannesburg, Gauteng Oliel Recruitment

Posted today

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Job Description

full-time

Reports To: Managing Director Role Overview Responsible for leading and optimizing all refinery operations — including production, compliance, maintenance, and staff performance — to ensure safe, efficient, and high-quality output in line with environmental, health, and safety standards. Key Responsibilities

  • Ensure full compliance with SHEQ, ISO, and environmental legislation.
  • Oversee all refinery processes from feedstock intake to product output.
  • Monitor performance, efficiency, and quality across production lines.
  • Implement preventive maintenance and reliability programs.
  • Drive continuous improvement, cost reduction, and process optimization.
  • Lead and develop operational teams to maintain a culture of safety and accountability.
  • Manage budgets, resources, and inventory to achieve financial targets.
  • Prepare operational reports and ensure accurate documentation for audits and compliance.
Qualifications & Experience
  • Degree in Chemical, Mechanical, or Industrial Engineering (or equivalent).
  • 8–10 years’ refinery or process plant experience, including 5+ years in management.
  • Strong knowledge of SHEQ systems, ISO standards, and environmental compliance.
  • Proven leadership experience managing large-scale operations.
  • Excellent problem-solving, communication, and decision-making skills.
Core Competencies
  • Strategic operational planning
  • Leadership and people development
  • Technical refinery expertise
  • Cost and performance management
  • Safety and environmental stewardship
  • Effective communication and teamwork
  • Financial and analytical acumen
Closing Date : 21 October 2025.

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Manufacturing Process Engineer

R900000 - R1200000 Y Procter & Gamble

Posted today

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Job Description

Job Location
Rivonia-Johannesburg

Job Description
Our Engineers are at the forefront of product implementation & improvements.

Your work would include but is not limited to:

  • Developing innovative solutions geared towards improving processes
  • Identifies, prioritizes and eliminates process losses
  • Building the process capability and control
  • Defining equipment standards, leading process benchmarking and reapplication
  • Building capability to do technical troubleshooting and process improvement

Job Qualifications

  • A Bachelor's Degree in Engineering (Mechanical, Electrical, Industrial, or related)
  • Strong level of English, both written and spoken
  • Hands-on experience in a mechanical or electrical process role
  • A leadership mentality & ability to prioritize autonomously

About Us
We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always, Ariel, Gillette, Head & Shoulders, Herbal Essences, Pampers, Pantene and more. Our community includes operations in approximately 70 countries worldwide.

Visit to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we're committed to building a winning culture based on inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being "in touch" so we craft brands and products to improve the lives of the world's consumers now and in the future. We want you to inspire us with your unrivaled ideas.

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, disability, or any other legally protected factor.

Procter & Gamble

Our goal is to use every opportunity we have —no matter how small— to set change in motion. To be a force for good and a force for growth. For you, for the world, and for every generation to come.

Job Schedule
Full time

Job Number
R

Job Segmentation
Recent Grads/Entry Level - Campus (Job Segmentation)

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Process Manufacturing Engineering Manager

Boksburg, Gauteng R1200000 - R2400000 Y ALSTOM

Posted today

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Job Description

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the next Process and Manufacturing Engineering Manager in Alstom Rolling Stock we're looking for?

Your future role

Take on a new challenge and apply your engineering and manufacturing expertise in a cutting-edge field. You'll work alongside collaborative, innovative, and forward-thinking teammates.

You'll play a critical role in ensuring product and process designs are optimized for manufacturability, driving industrialization resources across all phases of production. Day-to-day, you'll work closely with teams across the business (EHS, Production, Project Management, Finance, Sourcing, and Supply Chain), manage the implementation of standard processes, and ensure compliance with safety and quality standards, among other responsibilities.

You'll specifically take care of managing industrialization activities, deploying and maintain methodologies like ICONE, P-FMEA, and QRQC, but also lead the engineering team to support carbody manufacturing and delivery.

We'll look to you for:

  • Ensuring the implementation of standard processes and product solutions and where established, monitor and maintain existing processes
  • Validating manufacturability and transferability using validated technologies
  • Driving continuous improvement actions to support production
  • Deploying industrialization standards, including EHS and ergonomics
  • Managing staff capacity, competencies, and end-to-end people management
  • Ensuring compliance with ISO, quality certifications, and legal requirements

All about you

We value passion and attitude. We don't expect you to have every single skill, but we have listed some that we think will help you succeed and grow in this role:

  • Degree in Engineering (mandatory)
  • Welding qualification (mandatory)
  • Lean Manufacturing certificate (desirable)
  • ECSA registration as a Professional Engineer (desirable)
  • 10+ years of industrial experience, preferably in the railway industry
  • Proven ability to manage a team of engineers and technicians
  • Technical expertise in Process Engineering, Lean Manufacturing, and ERP systems like SAP
  • Working knowledge of Quality, Health & Safety standards, and OSHACT
  • Strong leadership, interpersonal, and networking skills
  • Financial acumen and result-driven mindset
  • Advanced planning, organizing, and decision-making skills

Things you'll enjoy

Join us on a transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:

  • Enjoy challenges, and a career free from boring daily routines
  • Work with cutting-edge railway safety standards
  • Collaborate with transverse teams and helpful colleagues
  • Contribute to innovative projects shaping the future of mobility
  • Utilise our inclusive and dynamic working environment
  • Steer your career in whatever direction you choose across functions and countries
  • Benefit from our investment in your development, through award-winning learning
  • Progress towards senior leadership roles
  • Benefit from a fair and dynamic reward package that recognizes your performance and potential.

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you

Important to note

As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone while upholding priority recruitment in line with our Employment Equity Plan.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow's mobility. That's why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

This advertiser has chosen not to accept applicants from your region.
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Process Manufacturing Engineering Manager

Boksburg, Gauteng R1800000 - R2500000 Y Alstom

Posted today

Job Viewed

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Job Description

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the next Process and Manufacturing Engineering Manager in Alstom Rolling Stock we're looking for?

Your future role
Take on a new challenge and apply your engineering and manufacturing expertise in a cutting-edge field. You'll work alongside collaborative, innovative, and forward-thinking teammates.

You'll play a critical role in ensuring product and process designs are optimized for manufacturability, driving industrialization resources across all phases of production. Day-to-day, you'll work closely with teams across the business (EHS, Production, Project Management, Finance, Sourcing, and Supply Chain), manage the implementation of standard processes, and ensure compliance with safety and quality standards, among other responsibilities.

You'll specifically take care of managing industrialization activities, deploying and maintain methodologies like ICONE, P-FMEA, and QRQC, but also lead the engineering team to support carbody manufacturing and delivery.

We'll look to you for:

  • Ensuring the implementation of standard processes and product solutions and where established, monitor and maintain existing processes
  • Validating manufacturability and transferability using validated technologies
  • Driving continuous improvement actions to support production
  • Deploying industrialization standards, including EHS and ergonomics
  • Managing staff capacity, competencies, and end-to-end people management
  • Ensuring compliance with ISO, quality certifications, and legal requirements

All About You
We value passion and attitude. We don't expect you to have every single skill, but we have listed some that we think will help you succeed and grow in this role:

  • Degree in Engineering (mandatory)
  • Welding qualification (mandatory)
  • Lean Manufacturing certificate (desirable)
  • ECSA registration as a Professional Engineer (desirable)
  • 10+ years of industrial experience, preferably in the railway industry
  • Proven ability to manage a team of engineers and technicians
  • Technical expertise in Process Engineering, Lean Manufacturing, and ERP systems like SAP
  • Working knowledge of Quality, Health & Safety standards, and OSHACT
  • Strong leadership, interpersonal, and networking skills
  • Financial acumen and result-driven mindset
  • Advanced planning, organizing, and decision-making skills

Things you'll enjoy
Join us on a transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:

  • Enjoy challenges, and a career free from boring daily routines
  • Work with cutting-edge railway safety standards
  • Collaborate with transverse teams and helpful colleagues
  • Contribute to innovative projects shaping the future of mobility
  • Utilise our inclusive and dynamic working environment
  • Steer your career in whatever direction you choose across functions and countries
  • Benefit from our investment in your development, through award-winning learning
  • Progress towards senior leadership roles
  • Benefit from a fair and dynamic reward package that recognizes your performance and potential.

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you

Important to note
As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone while upholding priority recruitment in line with our Employment Equity Plan.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow's mobility. That's why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

This advertiser has chosen not to accept applicants from your region.

Cash t Operations (Airport Management)(P41001)

Airports Company South Africa

Posted today

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Job Description

Job Description
Key Performance Outputs
The successful candidate will be reporting to Operations Coordinator, and will be responsible but not limited to the following:

  • Monitor and issue consumables to relevant personnel as and when required.
  • Monitor, issue and control relevant keys.
  • Ensure availability of necessary tools to ensure daily operation.
  • Ensure safe lock away of money bags at all times.
  • Check drainage requirements of all pay stations machines.
  • Timeous response to reported pay stations malfunctions and issues.
  • Prepare manual banking of monies received from replenished change as well as Cash in Transit.
  • Reconciliation of pay stations and Car Park Attendants monies received.
  • Counting of monies in conjunction with designated personnel in safe environment.
  • Cash up and reconcile monies received from Cash Officers.
  • Reconciliation of pay stations and banking of overs.
  • Record transaction information on forms and logs and escalate discrepancies accordingly.
  • Keep record of monies collected.
  • Record keeping of all daily activities performed at pay stations.
  • Check, record and sign-off on all remaining money bags.
  • Adhere to and ensure adherence to statutory regulations, organizational standards, policies and procedures.
  • Report non-compliance and implement corrective actions to ensure compliance.
  • Build, support and maintain interpersonal and team relationships to ensure stable working environment and achievement of team objectives.Technical Skills and Experience

Technical Skills And Experience
The following skills and experience or the equivalent of such will be required:

  • National Senior Certificate (Grade 12) is essential
  • 1- year financial administrative operational experience is essential
  • Basic knowledge of MS computer literacy
  • Valid Code B licence

Competencies

  • Communication
  • Interpersonal skills
  • Attention to detail
  • Planning and Organizing
  • Decision making
  • Problem solving

Application and Enquiries
Kindly apply online for this opportunity following the Oracle link below:

Career Portal )

By November 2025
Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment.
Positions will be filled in line with Airports Company South Africa's values and Employment Equity Policy and Plan.
Should you not hear from us within 30 days of your application, consider your application unsuccessful.

This advertiser has chosen not to accept applicants from your region.

Operations & Case Management Supervisor (Healthcare/Insurance)

R900000 - R1200000 Y Affinity International

Posted today

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Job Description

About the Role

We are seeking an assertive, highly organized Team Leader to guide a case management team in the healthcare and insurance sector. This role requires someone who is both a strong people manager and a disciplined, results-driven leader someone who ensures cases move forward with precision, urgency, and accountability.

Beyond process oversight, this leader must be able to think critically, apply judgment in complex situations, and actively develop the team through training and coaching.

Key Responsibilities
  • Lead, mentor, and evaluate a team of case managers and support staff.
  • Drive accountability, ensuring every case is handled accurately, on time, and to the highest standard.
  • Act as the primary escalation point for clients, clinics, and insurance providers.
  • Design and deliver training to upskill team members and ensure consistent standards.
  • Use strategic judgment to resolve issues quickly and effectively, even when clear procedures dont exist.
  • Set clear expectations, monitor performance, and provide coaching for continuous improvement.
  • Streamline workflows to increase efficiency and client satisfaction.
  • Represent the team in client meetings and management reviews with confidence and professionalism.
Qualifications
  • 5+ years experience in healthcare administration, insurance verification, or case management.
  • 2+ years in a leadership, supervisory, or operations role.
  • Proven experience training, coaching, and developing staff.
  • Strong knowledge of case management processes, insurance workflows, and compliance requirements.
  • Demonstrated success in problem-solving and decision-making under pressure.
  • Excellent communication skills, with the ability to influence and guide both clients and staff.
Ideal Candidate
  • Proactive, disciplined, and detail-oriented, with a nothing slips through the cracks mindset.
  • Thinks strategically, trains effectively, and develops others to reach higher performance levels.
  • Confident holding others accountable while motivating them to excel.
  • Thrives under pressure and maintains a structured, solution-focused approach in all situations.
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  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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