50 Manufacturing Manager jobs in South Africa

Our client, a leading company in the
packaging manufacturing industry
, is seeking a dynamic and experienced
Manufacturing Operations Manager
to lead its large-scale production facility. This senior role carries responsibility for a workforce of approximately
employees
, including
department managers
, and oversees a multi-disciplinary packaging manufacturing operation in a unionised environment. The successful candidate will play a key role in driving
productivity, efficiency, cost optimisation, and operational excellence
, while ensuring compliance with safety, quality, and accreditation standards (ISO 9001:2015, FSSC

Key Responsibilities

• Full accountability for
  all packaging manufacturing operations
  within a 63,000m² facility.
• Provide
  strategic and hands-on leadership
  to departmental managers and teams across printing, Die-cutting, Finishing, and Corrugating departments.
• Drive
  productivity enhancement
  , waste reduction, and continual
  efficiency improvements
  .
• Ensure effective
  planning and scheduling of production
  to meet customer delivery requirements.
• Oversee
  capital equipment maintenance and upgrades
  ; manage new equipment installation projects.
• Lead
  OEE performance management
  and implement structured reporting systems.
• Champion the adoption of
  ERP systems
  and technology-driven solutions for operations optimisation.
• Maintain
  quality and compliance standards
  , including ISO and FSSC accreditations, and lead audits.
• Ensure effective
  labour relations
  , including engagement with unions and workplace fora.
• Develop and mentor departmental leaders and implement
  apprenticeship/training programmes
  to build future skills.
• Participate in
  executive-level decision making
  and contribute to company-wide strategy.

Key Personality Traits

• Numerically strong with an analytical mindset.
• Technically oriented with a
  logical, practical approach
  .
• Collaborative, persuasive, and effective in
  conflict resolution
  .
• A strong, firm leader capable of managing relationships
  upwards, downwards, and sideways
  .
• Change agent with proven experience driving cultural and operational transformation.

Qualifications & Experience

• Relevant
  Engineering degree
  (BSc, BEng Preferred). Post Grad Business Management or MBA advantageous.
• Minimum
  years' operations leadership experience
  in large-scale
  manufacturing
  , in
  packaging, printing, plastics, or FMCG
  .
• Proven track record of
  multi-disciplinary leadership
  (managing multiple departments and large staff complements).
• Strong exposure to
  unionised environments
  and labour engagement.
• Demonstrated achievements in
  LEAN manufacturing, OEE implementation, and process optimisation
  .
• Experience in managing
  capital projects
  and facility expansions/modernisations.
• ISO 9001 and FSSC 22000 compliance management experience essential.

Why This Opportunity?

This role offers the opportunity to take a senior leadership position in a respected South African packaging business, with scope to influence
strategy, culture, and performance
at executive level. You'll lead a significant operation, drive modernisation projects, and play a pivotal role in shaping the company's next phase of growth.

Job Description,
To lead and manage the full lifecycle of AXXIS (EIS) product development, from electronic design and prototyping through to efficient, high-quality manufacturing and continuous operational optimization. This includes integrating advanced electronic design principles, embedded firmware development, and Industry 4.0-aligned manufacturing practices to support BME's strategic goals.

The role bridges R&D with SP production, ensuring seamless handovers, ongoing product support, and continuous improvement in operational efficiency, product quality, and technological innovation.

,
Overview
,

To lead and manage the full lifecycle of AXXIS (EIS) product development, from electronic design and prototyping through to efficient, high-quality manufacturing and continuous operational optimization. This includes integrating advanced electronic design principles, embedded firmware development, and Industry 4.0-aligned manufacturing practices to support BME's strategic goals.

The role bridges R&D with SP production, ensuring seamless handovers, ongoing product support, and continuous improvement in operational efficiency, product quality, and technological innovation.

, Qualifications,

• BSc Engineering: Electronic or Industrial
• Masters: Operations Management, Project Management, Business Administration, or Supply Chain Management (Advantage)

,
Experience
,

• 7+ years of proven experience in electronic equipment manufacturing, including hands-on involvement in both design and production environments
• 5+ years' experience managing quality assurance systems within an electronics production environment, including compliance to international standards

,
Duties
,

Electronic Product Design & Development

• Design and develop advanced electronic detonators, blasting control systems, test equipment, and embedded firmware
• Research and integrate cutting-edge technologies into new and existing designs
• Manage product lifecycle from concept to production release
• Perform and oversee prototype development, testing, and qualification
• Provide field support and training for new and existing electronic systems

Manufacturing Management

• Oversee the AXXIS equipment manufacturing facility operations to ensure cost-effective, timely, and high-quality production
• Ensure that production KPIs (output, uptime, quality, safety) are met
• Maintain compliance with health, safety, environmental, and quality standards
• Collaborate with procurement, planning, and logistics to align manufacturing with demand
• Ensure production readiness for new product introductions from R&D

Operational Optimization

• Lead continuous improvement initiatives using Lean, Six Sigma, and Industry 4.0 principles
• Monitor and improve key operational metrics such as OEE, cycle time, yield, and scrap rate
• Use data-driven methodologies to identify inefficiencies and implement sustainable solutions
• Standardize processes and implement best practices across the facility
• Drive automation and digital transformation in the manufacturing environment

Strategic Alignment & Leadership

• Align manufacturing and product design strategies with BME's strategic imperatives
• Lead and mentor cross-functional teams, fostering innovation and ownership
• Collaborate with global teams on development, quality, and engineering projects
• Support risk management, resource planning, and capacity expansion projects
• Promote a culture of safety, continuous learning, and operational excellence

Core Deliverables
High-Quality Product Output

• Ensure AXXIS electronic systems and components are manufactured to meet quality, safety, and performance standards.

Design-to-Manufacture Integration

• Seamless transition of new electronic designs into full-scale production with minimal delays or rework.

Process Optimization

• Implement continuous improvement projects to improve OEE, reduce cycle time and waste, and increase yield across manufacturing operations.

Operational Efficiency

• Maintain cost-effective, lean, and safe manufacturing processes that meet production targets and delivery timelines.

Technology & Innovation Implementation

• Integrate Industry 4.0 tools, automation, and data-driven solutions into manufacturing and engineering workflows.

Team Leadership & Capability Development

• Develop and lead high-performing teams, ensuring cross-functional collaboration between engineering, quality, and production units.

Compliance & Risk Management

• Ensure all operations comply with relevant quality standards, safety regulations, and company policies.

Stakeholder Satisfaction

• Deliver consistent value to both internal (e.g., R&D, commercial teams) and external stakeholders (e.g., customers, regulators) through responsive and reliable operations.

Sustainability Initiatives

• Drive environmentally responsible practices in line with corporate sustainability goals, including energy use, waste reduction, and material efficiency.

Data-Driven Decision-Making

• Leverage operational and production data to drive performance improvements and support strategic planning.

,
Job Competencies
,

• Skilled in electronic design, embedded systems, and scalable manufacturing integration
• Drives efficiency and quality using Lean, Six Sigma, and Industry 4.0 tools
• Aligns manufacturing and optimization with business goals for long-term success
• Builds accountable, high-performing teams and fosters innovation
• Solves problems using data-driven, sustainable solutions
• Ensures product reliability and compliance with industry standards
• Collaboration: Works effectively with internal teams and external partners

,
General
,

Job Related Skills

• Quality Control Analysis
• SQL Data Analysis
• Management skills
• Process optimization
• Communication skills
• Change Managment
• Project management
• Supply Chain Management
• Microsoft Office proficiency
• Decision Making
• Critical Thinking

To lead and manage the full lifecycle of AXXIS (EIS) product development, from electronic design and prototyping through to efficient, high-quality manufacturing and continuous operational optimization. This includes integrating advanced electronic design principles, embedded firmware development, and Industry 4.0-aligned manufacturing practices to support BME's strategic goals.

The role bridges R&D with SP production, ensuring seamless handovers, ongoing product support, and continuous improvement in operational efficiency, product quality, and technological innovation.

• BSc Engineering: Electronic or Industrial
• Masters: Operations Management, Project Management, Business Administration, or Supply Chain Management (Advantage)

• 7+ years of proven experience in electronic equipment manufacturing, including hands-on involvement in both design and production environments
• 5+ years' experience managing quality assurance systems within an electronics production environment, including compliance to international standards

Electronic Product Design & Development

• Design and develop advanced electronic detonators, blasting control systems, test equipment, and embedded firmware
• Research and integrate cutting-edge technologies into new and existing designs
• Manage product lifecycle from concept to production release
• Perform and oversee prototype development, testing, and qualification
• Provide field support and training for new and existing electronic systems

Manufacturing Management

• Oversee the AXXIS equipment manufacturing facility operations to ensure cost-effective, timely, and high-quality production
• Ensure that production KPIs (output, uptime, quality, safety) are met
• Maintain compliance with health, safety, environmental, and quality standards
• Collaborate with procurement, planning, and logistics to align manufacturing with demand
• Ensure production readiness for new product introductions from R&D

Operational Optimization

• Lead continuous improvement initiatives using Lean, Six Sigma, and Industry 4.0 principles
• Monitor and improve key operational metrics such as OEE, cycle time, yield, and scrap rate
• Use data-driven methodologies to identify inefficiencies and implement sustainable solutions
• Standardize processes and implement best practices across the facility
• Drive automation and digital transformation in the manufacturing environment

Strategic Alignment & Leadership

• Align manufacturing and product design strategies with BME's strategic imperatives
• Lead and mentor cross-functional teams, fostering innovation and ownership
• Collaborate with global teams on development, quality, and engineering projects
• Support risk management, resource planning, and capacity expansion projects
• Promote a culture of safety, continuous learning, and operational excellence

Core Deliverables:

High-Quality Product Output

• Ensure AXXIS electronic systems and components are manufactured to meet quality, safety, and performance standards.

Design-to-Manufacture Integration

• Seamless transition of new electronic designs into full-scale production with minimal delays or rework.

Process Optimization

• Implement continuous improvement projects to improve OEE, reduce cycle time and waste, and increase yield across manufacturing operations.

Operational Efficiency

• Maintain cost-effective, lean, and safe manufacturing processes that meet production targets and delivery timelines.

Technology & Innovation Implementation

• Integrate Industry 4.0 tools, automation, and data-driven solutions into manufacturing and engineering workflows.

Team Leadership & Capability Development

• Develop and lead high-performing teams, ensuring cross-functional collaboration between engineering, quality, and production units.

Compliance & Risk Management

• Ensure all operations comply with relevant quality standards, safety regulations, and company policies.

Stakeholder Satisfaction

• Deliver consistent value to both internal (e.g., R&D, commercial teams) and external stakeholders (e.g., customers, regulators) through responsive and reliable operations.

Sustainability Initiatives

• Drive environmentally responsible practices in line with corporate sustainability goals, including energy use, waste reduction, and material efficiency.

Data-Driven Decision-Making

• Leverage operational and production data to drive performance improvements and support strategic planning.

• Skilled in electronic design, embedded systems, and scalable manufacturing integration
• Drives efficiency and quality using Lean, Six Sigma, and Industry 4.0 tools
• Aligns manufacturing and optimization with business goals for long-term success
• Builds accountable, high-performing teams and fosters innovation
• Solves problems using data-driven, sustainable solutions
• Ensures product reliability and compliance with industry standards
• Collaboration: Works effectively with internal teams and external partners

Job Related Skills

• Quality Control Analysis
• SQL Data Analysis
• Management skills
• Process optimization
• Communication skills
• Change Managment
• Project management
• Supply Chain Management
• Microsoft Office proficiency
• Decision Making
• Critical Thinking

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the next Process and Manufacturing Engineering Manager in Alstom Rolling Stock we're looking for?

Your future role

Take on a new challenge and apply your engineering and manufacturing expertise in a cutting-edge field. You'll work alongside collaborative, innovative, and forward-thinking teammates.

You'll play a critical role in ensuring product and process designs are optimized for manufacturability, driving industrialization resources across all phases of production. Day-to-day, you'll work closely with teams across the business (EHS, Production, Project Management, Finance, Sourcing, and Supply Chain), manage the implementation of standard processes, and ensure compliance with safety and quality standards, among other responsibilities.

You'll specifically take care of managing industrialization activities, deploying and maintain methodologies like ICONE, P-FMEA, and QRQC, but also lead the engineering team to support carbody manufacturing and delivery.

We'll look to you for:

• Ensuring the implementation of standard processes and product solutions and where established, monitor and maintain existing processes
• Validating manufacturability and transferability using validated technologies
• Driving continuous improvement actions to support production
• Deploying industrialization standards, including EHS and ergonomics
• Managing staff capacity, competencies, and end-to-end people management
• Ensuring compliance with ISO, quality certifications, and legal requirements

All about you

We value passion and attitude. We don't expect you to have every single skill, but we have listed some that we think will help you succeed and grow in this role:

• Degree in Engineering (mandatory)
• Welding qualification (mandatory)
• Lean Manufacturing certificate (desirable)
• ECSA registration as a Professional Engineer (desirable)
• 10+ years of industrial experience, preferably in the railway industry
• Proven ability to manage a team of engineers and technicians
• Technical expertise in Process Engineering, Lean Manufacturing, and ERP systems like SAP
• Working knowledge of Quality, Health & Safety standards, and OSHACT
• Strong leadership, interpersonal, and networking skills
• Financial acumen and result-driven mindset
• Advanced planning, organizing, and decision-making skills

Things you'll enjoy

Join us on a transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:

• Enjoy challenges, and a career free from boring daily routines
• Work with cutting-edge railway safety standards
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects shaping the future of mobility
• Utilise our inclusive and dynamic working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Progress towards senior leadership roles
• Benefit from a fair and dynamic reward package that recognizes your performance and potential.

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you

Important to note

As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone while upholding priority recruitment in line with our Employment Equity Plan.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow's mobility. That's why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the next Process and Manufacturing Engineering Manager in Alstom Rolling Stock we're looking for?

Your future role
Take on a new challenge and apply your engineering and manufacturing expertise in a cutting-edge field. You'll work alongside collaborative, innovative, and forward-thinking teammates.

You'll play a critical role in ensuring product and process designs are optimized for manufacturability, driving industrialization resources across all phases of production. Day-to-day, you'll work closely with teams across the business (EHS, Production, Project Management, Finance, Sourcing, and Supply Chain), manage the implementation of standard processes, and ensure compliance with safety and quality standards, among other responsibilities.

You'll specifically take care of managing industrialization activities, deploying and maintain methodologies like ICONE, P-FMEA, and QRQC, but also lead the engineering team to support carbody manufacturing and delivery.

We'll look to you for:

• Ensuring the implementation of standard processes and product solutions and where established, monitor and maintain existing processes
• Validating manufacturability and transferability using validated technologies
• Driving continuous improvement actions to support production
• Deploying industrialization standards, including EHS and ergonomics
• Managing staff capacity, competencies, and end-to-end people management
• Ensuring compliance with ISO, quality certifications, and legal requirements

All About You
We value passion and attitude. We don't expect you to have every single skill, but we have listed some that we think will help you succeed and grow in this role:

• Degree in Engineering (mandatory)
• Welding qualification (mandatory)
• Lean Manufacturing certificate (desirable)
• ECSA registration as a Professional Engineer (desirable)
• 10+ years of industrial experience, preferably in the railway industry
• Proven ability to manage a team of engineers and technicians
• Technical expertise in Process Engineering, Lean Manufacturing, and ERP systems like SAP
• Working knowledge of Quality, Health & Safety standards, and OSHACT
• Strong leadership, interpersonal, and networking skills
• Financial acumen and result-driven mindset
• Advanced planning, organizing, and decision-making skills

Things you'll enjoy
Join us on a transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:

• Enjoy challenges, and a career free from boring daily routines
• Work with cutting-edge railway safety standards
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects shaping the future of mobility
• Utilise our inclusive and dynamic working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Progress towards senior leadership roles
• Benefit from a fair and dynamic reward package that recognizes your performance and potential.

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you

Important to note
As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone while upholding priority recruitment in line with our Employment Equity Plan.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow's mobility. That's why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

We hold a respected market position in Southern Africa, specialising in designing, manufacturing, and distributing high performance fans for the industrial, mining, power generation, marine, and HVAC sectors.

With roots dating back to 1966, our decades of experience have earned us a strong reputation as a preferred supplier to major corporations across the region. Today, we are proudly used in industrial applications around the globe.

The company employs a diverse workforce with a strong skill set in engineering. We are looking for an Office Operations Manager to coordinate compliance, business development, marketing, development & research and sales.

Duties:

Execute / Implement sales strategy provided by management

• Responsible for internal & external sales activities, including client engagement & relationship management to drive business growth and customer satisfaction
• Manage Customer database
• Conduct market and customer research
• Collaborate/ support business development/ Marketing and product development
• Develop, manage & maintain Sales policies, sales content & sales information repository
• Develop, motivate and train sales team to provide professional; efficient; competent; customer centric service.
• Co-ordinate sales meetings
• Drive monthly sales and annual sales budgets
• Analyse sales trends, monitor & report on sales performance metrics
• Facilitate Sales Administration (invoicing, quotes and follow ups)
• Facilitate/coordinate product marketing material & social media articles
• Develop & assign account managers and product managers
• Sales Pricing management
• Develop digital channels & social media platform content to attract customers
• Launch products and training
• Lead and optimize sales processes, tools, and systems
• Identify and lead key projects to improve sales productivity and efficiency.
• Partner with other key role players to ensure alignment on lead flow, customer data, and revenue reporting.
• Drive adoption of best sales practices
• Oversee the marketing resource library, ensuring materials are up-to-date and easily accessible to sales
• Hold management and leaders accountable for execution

Qualifications and Experience Required:

• A tertiary qualification is considered an advantage
• Proven experience in sales or customer-facing roles
• Bilingual in English and Afrikaans
• Technical knowledge - industry experience or experience in metal or industrial
• Experience in engineering field either HVAC / ventilation / fans or applications is advantageous

Attributes Required for position:

• A strong work ethic and high level of self-motivation
• Professional and presentable demeanor
• Excellent interpersonal and communication skills
• Energetic and enthusiastic approach to tasks
• Ability to understand and present technical products
• Methodical, organized, and structured in work practices
• Results-driven with a focus on achieving goals
• Committed to delivering outstanding customer service
• Someone who can harness the value in each employee and extract the best out of everyone
• Ensure accountability
• Proficient in computer use and common software applications
• Technical mindset
• No drama person - must be down to earth

What working for us will be like:

• You will be part of a collaborative, inclusive, and supportive team culture
• You will work alongside a diverse group of professionals
• You will enjoy continuous opportunities for personal growth and career advancement
• You will receive a competitive, market related salary and benefits package
• You will experience a flexible and balanced work environment
• Your standard working hours will 08:00 to 17:00, Monday to Thursday, and 08:00 to 15:00 on Fridays

Job Type: Full-time

Pay: Up to R40 000,00 per month

Work Location: In person

Job Title: Quality Control (QC) Analyst

Location: Cape Town, Ndabeni

Contract Type: Permanent

About the Role:

Barrs Pharmaceutical Industries (Pty) Ltd is seeking a skilled and experienced Quality Control Analyst to join our Quality team. This role is key in ensuring the highest quality standards for our raw materials, in-process samples, and finished products.

Key Responsibilities:

• Conduct raw material, in-process, stability, and finished product testing.
• Perform analytical and microbiological testing in compliance with SOPs and GMP standards.
• Operate and maintain laboratory equipment including HPLC, density meter, pH meter, potentiometer, Karl Fischer, conductivity meter, and other analytical instruments.
• Prepare, record, and interpret test results accurately and on time.
• Support continuous improvement in QC processes and maintain laboratory documentation.
• Assist in investigations, deviations, and reporting as required.

Qualifications & Experience:

• Tertiary qualification in Chemistry, Biotechnology, Microbiology or a related field.
• 3–4 years' experience as a QC Analyst in the pharmaceutical or manufacturing industry.
• Hands-on experience with raw material testing, analytical chemistry, microbiology, and stability testing.
• Proficiency in operating HPLC and other key analytical equipment.
• Strong knowledge of GMP, GLP, and regulatory compliance.

Key Competencies:

• High attention to detail and accuracy.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Excellent communication and reporting skills.

How to Apply:

Interested candidates are invited to submit their CV and supporting documents to

Closing date: 19 September 2025

Please note: Only shortlisted candidates will be contacted. Should you not hear from us within 2 weeks after the closing date of applications, please consider your application unsuccessful.

• Carry out and oversee quality inspections during all production stages
• Ensure compliance with internal standards and customer requirements
• Collaborate with production teams to address and resolve quality issues
• Train and mentor junior Quality Control staff
• Maintain accurate quality records and inspection reports
• Identify trends and support quality improvement initiatives
• Provide hands-on support on the shop floor
• Liaise with other departments to ensure consistent quality practices
• Investigate root causes of defects and recommend corrective actions
• Monitor production processes for adherence to quality protocols
• Participate in internal and external quality audits
• Assist in updating and developing quality control procedures
• Promote a culture of excellence and continuous improvement
• Support the development and implementation of new quality initiatives
• Communicate quality expectations to the wider team

• Relevant qualification in quality management or related field
• Minimum 3 years experience in quality control, preferably in furniture or manufacturing
• Experience with leather and fabric upholstery (advantageous)
• Previous supervisory or mentoring experience
• Strong understanding of quality control standards and procedures

A well-established Law Firm specialising in debt collection is looking for a new Quality Assurance Analyst. The law firm is based in PTA East, and it's an in-office position.

Please read on to see if you meet the minimum criteria.

EE: Open

Minimum Requirements:

• Grade 12 / Matric.
• A relevant tertiary qualification (advantageous but not essential).
• Minimum of 1 years' experience in Quality Assurance within a call center environment.
• Knowledge of compliance, collections, or financial services processes.
• Proficiency in MS Office (Excel, Word, Outlook)

Experience Required:

• Previous experience in auditing customer calls, QA processes, or similar roles will be advantageous.
• Experience in collections, recoveries, or financial services.
• Experience in preparing reports and presenting findings to management teams.

Skills Required:

• Excellent listening, analytical, and problem-solving skills.
• Strong verbal and written communication.
• High attention to detail with the ability to identify trends and root causes.
• Strong organisational and time management skills.
• Ability to work under pressure and meet deadlines.
• Collaborative and supportive team player.

For more information please contact:

Ergasia Placements