337 Manager Quality jobs in South Africa

The Manager Quality Systems will be responsible for developing the Quality policies, processes, standards, and systems for the Company. The incumbent will also be responsible for developing and sustaining the Quality Management System in line with ISO 9001 and industry quality requirements across the organization through existing and new procedures. Conduct audits and manage the audit program to ensure compliance and that all nonconformities raised during audits are effectively corrected and independently verified. Embed a culture of continuous improvement throughout the company.

KEY PERFORMANCE AREAS:

• Perform internal and external quality audits and compile detailed reports of findings.
• Be involved in the establishment of quality policies and procedures.
• Ensure that the Quality Management System (QMS) is regularly reviewed and updated to meet the requirements of external certification bodies.
• Ensure that all necessary systems and procedures are in place to meet customer requirements and audits.
• Conduct internal, external, and third-party audits, compile corrective action plans, and follow up on completion.
• Manage and investigate non-conformances & ensure corrective action/recommendations are coordinated and implemented in consultation with stakeholders.
• Compile monthly reports and reports of audits.
• Manage and monitor quality indicators such as quality failure costs, customer complaints, and NCRs.
• Review production QC requirements and ensure that QC documentation meets the requirements of the Quality system.
• Identify improvement opportunities and implement them in consultation with stakeholders.
• Be the Point of Contact (POC) with Certification Bodies and arrange audits.
• Manage the audit non-conformity database and provide detailed analysis of non-conformities.
• Coach and lead the Quality team to ensure RDM meets Quality objectives and delivers best practice results, added value, and continuous improvements.
• Manage and coordinate standardization of quality management systems across all sites.

WHAT QUALIFICATIONS YOU SHOULD HAVE:

• BEng / BTech in Quality or equivalent.
• ISO 9001 implementation.
• Six Sigma / Lean Manufacturing skills (advantageous).
• At least 5 years' relevant experience in quality management within a medium to large organization, of which 3 years should have been in a managing employees, performance management, and leadership role.
• The ability to interface, liaise, and communicate with various internal and external stakeholders.
• Good planning, integration, and resources management skills.
• Excellent written and verbal communication skills including meeting facilitation and presentation.
• Interpersonal skills and ability to effectively collaborate with multiple disciplines both internally and externally.
• Clear Security Screening record.
• Medical fit to work in a specific environment.
• Code 8 Drivers Licence.
• Ability to work independently and in cross-functional teams.
• Excellent organisational skills.
• Planning, organising, and decision making.

WHAT WE OFFER YOU:

• Market-related salary.
• 13th Cheque.
• Medical Aid.
• Pension Fund.
• Incentive Bonus.
• Bursary Schemes.

Dynamic cosmetic company seeks to employ a QC Manage for their production. Must have ISO

Previous experience in Food industry

Previous Production Management experience

Description

A leading organization in the aviation sector is seeking a highly skilled and detail-oriented Quality Assurance Manager to join their team based at Lanseria Airport. This role is ideal for a motivated professional with strong regulatory knowledge and a proven ability to ensure compliance with aviation operations standards. The successful candidate will be responsible for maintaining manuals ensuring regulatory adherence conducting audits and fostering a culture of quality and compliance throughout the organization.

Responsibilities

• Establish implement and maintain all company manuals in accordance with regulatory requirements and business needs.
• Conduct ongoing reviews to ensure manuals remain compliant and effective.
• Develop a 12-month internal audit schedule and conduct scheduled audits presenting compliance documentation and evidence.
• Represent the company during external audits and ensure timely implementation of corrective actions.
• Develop maintain and manage in-house documentation (control documents ERP SOPs etc.).
• Establish and oversee procedures for addressing internal non-conformities monitoring reports and implementing corrective / preventative actions.
• Ensure proper recording and storage of all audit findings and corrective actions in a systematic and accessible manner.

Requirements

Benefits

Contact RPO Recruitment for your next career opportunity.

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable we will put your CV on file and contact you regarding any future vacancies that arise.

Duties & Responsibilities

See Description

Desired Experience & Qualification

See Description

Required Experience :

Manager

Key Skills

Quality Assurance,FDA Regulations,Food Industry,Food Safety Experience,ISO 9001,Quality Systems,Food Processing,Quality Control,Quality Management,QA / QC,Selenium,HACCP

Employment Type : Full-Time

Experience : years

Vacancy : 1

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from IGT Solutions

As our new Assistant Manager - Quality, you will lead the creation, implementation and maintenance of a Total Quality Management system and culture. You will manage our company’s quality systems aiming for achieving no deviations and continuously improving service quality.

Coordinating a systematic QA framework and directing our QA initiatives designed to ensure a high-quality and consistent customer experience are key.

Main Goals

• Lead and develop the Quality management culture and practice
• Team management - managing a Team of Quality Evaluators and Team Leaders for aligned processes
• Act as the representative of the company in all matters related to Quality Management
• Analyze different data points on a daily/weekly basis to identify trends and improvement opportunities – both at teams and individual contributors levels
• Proactively identify opportunities to improve QA work and coordinate with different functions – operations, training, workforce management
• Lead all elements of Quality Control, validation, calibrations, customer Quality interface and client Quality assurance by developing key client partnerships
• Analyze and report trends in Agents/Process performance
• Participate in quality systems improvement activities using six sigma methodologies
• Bring insights and innovation ideas from QA perspective and help our operations team standardize work process and procedures - push initiatives to improve transaction Quality through new quality tools and motivational levers
• Detailed and relevant daily/weekly/monthly reporting that can provide sound data for efficient improvement decisions
• Identify bottom quartile factors and team players and steps to improve them
• Design, implement and monitor Quality corrective action plans when required
• Liaise with key stakeholders – internal & clients – for alignment and improved Quality results

Your Profile

• Min. 1-2 years’ experience in a similar role with direct people management exposure (in BPO industry), and min. 3 years’ experience in Quality environments
• Previous contact center/BPO experience is essential for this role
• Travel/Airlines domain experience is a strong advantage but not mandatory
• Well versed with travel domain knowledge & MS Office (Excel, Word and PPT mandatory)
• Sound feedback and coaching skills
• Strong supervisory skills with an eye for detail. Result Oriented.
• Excellent written and verbal communication skills, fluent in English (mandatory), knowledge of German or French is a strong advantage
• Organized and Methodical, Target and deadline driven
• Knowledge of QC tools

We Offer

• Competitive salary package and benefits
• Career growth opportunities within an international developing team, part of a global BPO player
• Friendly work atmosphere – work from home / office

Mid-Senior level

Full-time

Customer Service, Quality Assurance, and Management

IT Services and IT Consulting and Outsourcing and Offshoring Consulting

A large food manufacturing company in Cato Ridge (KZN) is looking for a Quality Assurance Manager to join the Quality Assurance Management Department, who will be responsible for overseeing all aspects of quality control and food safety. Ensure that our products meet regulatory standards, are safe for consumption, maintain FSSC 22000 accreditation and sustain the highest level of quality.

Quality & Food Safety

• Monitor and evaluate product quality throughout the production process, from raw materials to finished products, to identify and address any quality concerns that may arise, ensuring that the highest quality products are dispatched from Freys Food Brands.
• Collaborate with cross-functional teams, including Production, Procurement, and Technology and Innovation, to implement quality improvement initiatives and resolve quality-related defects/concerns.
• Continuously improve the food safety documented traceability system for the company to ensure proper root cause analysis.
• Review, revise, and improve quality and food safety risk assessments in line with emerging risks and regulatory requirements.
• Implement and monitor performance of GMP and PRP checks in the plant.
• Conduct routine GMP and PRP audits.

Audits

• Conduct regular audits of production processes, facilities, and documentation to identify areas of improvement and its implementation to ensure adherence to quality and food safety protocols.
• Inform all internal stakeholders in advance of all audits taking place.
• Serve as the primary point of contact for regulatory agencies and third-party auditors during inspections and audits.
• Facilitate in closing off corrective action raised in audits with relevant parties in a timely manner.
• Develop and maintain an audit readiness program to continuously prepare the company for external audits.
• Stay current on industry trends, regulations, and best practices related to quality control and food safety and make recommendations for continuous improvement.
• Maintain FSSC 22000 accreditation.

Customer/Stakeholder Relations

• Lead investigations into quality incidents, customer complaints, and non-conformances, and implement corrective and preventative actions needed.
• Liaise with the Technology and Innovation department during product development to approve development technical processes.
• Implement customer satisfaction surveys to gather feedback on food safety and quality aspects.
• Provide relevant stakeholders with transparent and accurate information regarding the company’s food safety and quality practices.
• Communicate changes in regulations, adherence to product specifications and processes to stakeholders and facilitate compliance.

Supplier Quality Assurance

• Ensure all raw material approved is within specification, including raw materials from alternative service providers such as packaging, spices, cheese etc.
• Ensure legislative and regulatory compliance.
• Undertake Supplier Audits.

Total Management Quality Systems

• Develop, review, implement and improve all SOPs related to Quality and Food Safety.
• Maintain accurate records and documentation related to quality assurance activities, including audits, inspections, and corrective actions.
• Ensure that all relevant SOPs related to quality and food safety are up to date and readily accessible for audits, training, traceability purposes etc.

Training and Development

• Develop, implement, and maintain quality assurance policies and procedures to ensure compliance with regulatory requirements and industry standards.
• Develop and co-ordinate talent management, development programs, objectives and performance appraisals for the Quality Assurance Management department.
• Liaise with HR on the co-ordination of compliance training for relevant stakeholders such as FSSC, HACCP, Internal auditing training.
• Develop and deliver training programs on quality assurance and food safety practices for employees of all levels of the company.
• Drive a culture of quality and food safety throughout the company by promoting awareness, accountability, and continuous improvement.
• Collaborate with Production and the relevant supporting structures to ensure competence and adherence to food safety standards.

Budget

• Develop and maintain the approved departmental budget and adhere to cost allocation.

People Management

• Manage the Quality Assurance Management department (incorporated of quality and food safety) and provide ongoing guidance, supervision and support to achieve the company’s required targets.
• Oversee, raise and close of any matters that may arise with the Freys Contracted Cleaning Company - Ecowise.
• Communicate changes in processes and specifications and train the Quality Assurance Management department with related and up to date processes and procedures.
• Manage quality activities including but not limited to, incoming raw material inspection, in-process product and processing aids inspection, line inspection, waste verification inspection etc.

• Bachelor’s degree/B. Tech in Food Science, Microbiology, Chemistry, or a related field.
• 5 - 6 years of experience in Quality Assurance and Food Safety Management in the food manufacturing/FMCG sector, meat industry preferable.
• In-depth knowledge of food safety regulations, including but not limited to HACCP etc.
• Strong understanding of quality management systems such as ISO 9001 and FSSC 22000.
• Experience with food safety audits and certifications (e.g. GMP).
• Certification in Food Safety.
• Intermediate to advance skills in Microsoft suite.
• Attention to detail with the ability to identify potential quality issues, analyse data and ensure product and services meet quality standards.
• Analytical thinker to assess quality metrics, identify trends and make data driven decisions to improve quality processes.
• Problem-solving skills with the capability in identifying root causes of quality issues and implementing corrective and preventative actions.
• Excellent communication, leadership, and interpersonal skills.
• Deadline driven and time management skills with the ability to adapt or adjust accordingly to business requirements.
• Ability to lead and drive the Quality Assurance team i.e. both the Quality and Food Safety teams.
• Resilient and possess ethical integrity.
• Exceptional project management skills.

Market related.

The closing date for applications will be the 10 May 2024. Correspondence will only be conducted with short listed candidates. Should you not hear from us within 14 days from the closing date then please consider your application as unsuccessful.

The company is committed to developing creative and innovative teams, achieved through diversity and inclusion, preference shall therefore be given to suitably qualified applicants from designated groups in line with the company’s employment equity plan and targets.