613 Manager On Duty jobs in South Africa

• 3-5 years experience in a similar position, in 4-star and 5-star establishments
• Matric, with tertiary qualification in hospitality preferred
• Strong leadership and problem-solving abilities
• A friendly and positive personality, with a can-do attitude
• Guest-focused approach
• Strong administrative capabilities
• Must be computer literate
• Excellent communication skills, verbal and written

Our client, an industry leader in hospitality and ecotourism, is requiring a Duty Manager to join their team in one of their Lodges.

The purpose of this role is to provide excellence in every aspect of receiving and hosting guests

Location: Sabie Sands

Job type: On-site – live in role

Duties and Responsibilities

• Ensure ultimate guest relations experience in the lodge
• Management, training and development of lodge staff
• Ensure highest standards of housekeeping are maintained
• Administration of orders and stock control
• Ensuring operations run effectively
• Administration for concierge and reception duties
• Ensuring the quality and care of equipment and products
• Keeping up to date with international trends in hospitality

Minimum Requirements

• 2 years as a trainee Assistant Manager in a well-recognized five-star hotel or world class lodge
• Exceptional food and beverage knowledge – preparation, terminology and awareness of dietaries and allergies
• Financial management abilities
• Fluent and articulate in English
• Computer literate
• Understanding of basic labour law and disciplinary procedures
• Understanding maintenance and housekeeping procedures
• South African nationality or valid working visa

Skills

• High class of excellence
• Excellent management and communication skills
• Attention to detail
• Assertiveness, patience and good communication skills

Should you meet the above criteria, we invite you to apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful

Position Overview:

The Duty Manager ensures the smooth running of daily hotel operations, acting as the senior point of contact for both guests and staff during assigned shifts. This role requires strong leadership, exceptional guest service skills, and the ability to resolve challenges quickly while upholding the hotel's standards and reputation.

Key Responsibilities

Guest Experience

• Personally welcome VIP guests, repeat guests, and special occasion stays, ensuring tailored attention.
• Oversee the entire check-in and check-out process, ensuring efficiency and a warm, professional standard.
• Manage guest complaints and feedback, resolving issues promptly while protecting the hotel's reputation.
• Actively engage with guests in public areas to build rapport, identify service opportunities, and ensure needs are anticipated.
• Ensure guest requests (tours, transfers, amenities, reservations) are actioned promptly and communicated to relevant departments.

Operational Oversight

• Act as the "Manager on Duty" (MOD), ensuring smooth hotel operations in the absence of senior management.
• Conduct regular property walks to monitor housekeeping standards, public areas, maintenance, and overall readiness.
• Liaise closely with Housekeeping to ensure room readiness, cleanliness standards, and efficient turnaround of arrivals/departures.
• Coordinate with Food & Beverage to confirm guest dietary needs, dining preferences, and seamless service during meal periods.
• Ensure the front office team maintains accurate guest profiles in the PMS and that all billing is correctly processed.
• Oversee security protocols during shifts, including monitoring access points and ensuring staff compliance with safety procedures.
• Respond quickly to operational breakdowns (maintenance issues, staff shortages, delays) with practical solutions.

Team Leadership

• Lead by example, setting the standard for grooming, service etiquette, and guest interaction.
• Supervise and support Front Office staff, ensuring each team member is delivering according to hotel standards.
• Motivate and mentor junior staff, providing constructive feedback and on-the-job training where needed.
• Assist with scheduling adjustments during shifts to ensure adequate coverage across departments.
• Encourage interdepartmental teamwork, fostering collaboration and problem-solving across the hotel.

Administration & Communication

• Compile accurate and detailed Duty Manager reports summarising shift highlights, guest feedback, incidents, and follow-ups required.
• Ensure thorough shift handovers with the Front of House Manager and next Duty Manager.
• Monitor cash handling, float balancing, and compliance with financial procedures.
• Track and report guest feedback trends, service recovery cases, and operational challenges to management.
• Support compliance with legislative requirements, including Tourism Act registration, health and safety checks, and data accuracy for guest records.

Requirements:

• Minimum 2–3 years' experience in a supervisory, assistant manager, or duty manager role within the hospitality industry.
• Strong leadership, communication, and problem-solving abilities.
• A guest-focused mindset with excellent attention to detail.
• Ability to remain calm and make sound decisions in high-pressure or emergency situations.

We create opportunities and experiences for people to enrich their lives.

Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

Be AWARE (the "thoughtful" value)

Eyes and ears open

Arrive ready

Be human

Respond GENEROUSLY (the "more" value)Always respond

Give more, do more

Have a mindset of abundance

Strength in DIVERSITY (the "family" value)Act in harmony

Work together

Act inclusively

Make it BETTER (the "continuous improvement" value)

Positively influence

Keep learning

Own it

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don't manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don't need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Description

The duty manager reports into the relevant department heads on any particular shift. He or she is the liaison between all departments, namely: Food and Beverage, Accommodation, and Front of House. The duty manager needs to have an overall understanding of all of the above in order to be able to fill in as required for any staff member who is not available for duty.

Minimum Requirements:

• Matric
• Hotel Management Qualification or Similar
• 1 – 2 Years Supervisory or Managerial experience advantageous.
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Ability to delegate effectively
• Second-in-Charge to the Front Office Manager
• Meticulous with paperwork and admin

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.

A renowned wine estate in the picturesque Winelands is looking for a dedicated Duty Manager to join their team. If you thrive in a fast-paced, solutions-driven environment and are passionate about delivering exceptional service, this position is for you.

Requirements:

• Minimum 3 years of experience as a Duty Manager or similar role
• Previous 5-star hotel experience is advantageous.
• Grade 12/Matric Certificate
• Tertiary qualification in Hospitality or Hotel Management.
• Proficiency in Protel and MS Office (Outlook, Word, Excel)
• Strong attention to detail and commitment to sustainable quality.
• Effective problem-solving and innovation skills.
• Ability to lead and build high-performance teams.
• Adaptability and resilience in managing uncertainty.
• Excellent teamwork and cross-departmental collaboration.
• Valid driver's license.
• Ability to work shifts, including night shifts.
• Personal and professional integrity of the highest standard.
• Certification in First Aid/Fire Fighting/Health and Safety is advantageous.
• Preference will be given to candidates from Franschhoek and neighbouring areas.

Responsibilities

• Facilitate seamless guest experiences by planning and engaging with guests throughout their stay.
• Address and escalate guest challenges or complaints as needed.
• Monitor guest feedback (check-out and digital platforms) and drive improvements.
• Ensure all guest-facing teams adhere to the company dress code and maintain professionalism.
• Enforce disciplinary standards and uphold company policies.
• Collaborate closely with Finance and Reservations teams.
• Drive training sessions based on guest feedback and operational needs.
• Communicate occupancy changes to relevant departments.
• Oversee Front Office procedures, including Pre/In/Post guest check processes.
• Manage guest profiles and preferences through central reservations.
• Reconcile Front Office External Supplier Accounts monthly.
• Oversee O-status accounts, Management Accounts, and Front Office budgets.
• Minimise waste and manage departmental resources efficiently.
• Ensure compliance with Health and Safety standards.
• Supervise Front Office floats, including reception and foreign exchange.

Mangwanani Spa is seeking a well organized, motivated and strong Duty Manager for our branch based at the Wild Coast Sun.

A Duty Manager's responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements.

Ultimately, you will ensure all operations flow smoothly and help us meet our company goals.

Responsibilities

• Provides strong leadership to the team to execute spa, operational and human resources functions in the spa to ensure customer satisfaction, maximum productivity and profitability, and compliance with company procedures.

• Manage the spa and its employees to ensure all spa sales goals are met or exceeded.

• Identify ways to drive sales generation and ensure action is taken to achieve goals.

• Support, model, and enhance the seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers.

• Ensure Brand Standards and Operating Standards meet or exceed expectations to support brand consistency.

• Ensure spa presentation standards are achieved and maintained.

• Create and maintain spa team relationships.

• Review and assess the performance of staff.

• Address and document unsatisfactory performance and policy violations of staff through instigating disciplinary action and performance counselling.

• Ensure proper scheduling of staff and Maintain cooperation and teamwork in the spa, placing a high emphasis on customer service and satisfaction.

• Available to open and close the spa in an effective manner.

• Regular attendance and full-time commitment are essential functions of the job.

• Perform additional managerial duties as necessary.

Requirements and skills

• Work experience as a Duty Manager or similar management role
• Previous experience in the Spa industry preferred
• Excellent customer service skills
• Strong organizational skills
• Strong problem-solving skills
• Proficient with Microsoft Word and Excel
• Availability to work in shifts including weekends, public holidays

Email your CV to

we will employ according to our employment equity requirements.

Job Type: Temp to perm

Ability to commute/relocate:

• Bizana, Eastern Cape 4800: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Oversee daily hotel operations, ensuring seamless guest experiences

Manage and coordinate Front Office, Concierge, and housekeeping departments

Handle guest inquiries, requests, and resolve any issues promptly

Supervise staff and ensure adherence to luxury service standards

Maintain a visible presence throughout the hotel, assisting guests and team members as needed

Previous experience in a luxury hotel environment

Experience in Front Office, Concierge, and housekeeping operations

Own reliable transport is essential

Strong leadership and problem-solving skills

Commitment to going the extra mile to enhance guest satisfaction

Between 5 - 7 Years