3,760 Mall Manager jobs in South Africa

Company Description

iKhokha is a place where chance-takers become change-makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest-growing FinTech's in Africa, we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a chance-taker and help us empower small businesses in South Africa.

Are you a natural leader with a passion for driving results, inspiring teams, and delivering top-notch customer experiences?

We’re looking for a dynamic, hands-on Store Manager who’s ready to take charge, bring fresh ideas, and lead our store to new heights.

If you thrive in a fast-paced retail environment and love turning goals into achievements, this is your moment to shine!

Join us today and be part of an innovative South African Fintech story!

You will play a pivotal role in driving sales and activation ratios. Manage in-branch marketing activities, assist in staff route planning for outbound initiatives, and create revenue-generating opportunities aligned with iKhokha's goals. Take charge of P&L statements, effectively manage branch staff, and serve as a brand ambassador of the iK Tribe and culture within the branch. Contribute to community engagement efforts, evangelizing iKhokha to create a strong local brand presence.

• Accountable for the performance and management of a few iKhokha store’s.
• Responsible for store P&L’s.
• Sales.
• Customer service.
• Responsible for maintaining relationships linked to stores.
• Interview, recruit, and train new staff.
• Implement Performance management processes to ensure that new staff thrive and targets are met.
• First level HR and IR skills.
• Monitor productivity of staff daily as per company requirement.
• Responsible for in-store stock management.
• Weekly stock takes and cycle counting.
• Maintain asset register of in-store equipment.
• Maintain asset register of all branding materials
• Basic understanding of POS systems for stock management.
• Report back to internal stakeholders weekly/monthly on store performance.
• Share ad hoc survey results with necessary internal stakeholders.
• Feedback on general in-store activity.
• Report in required market insights within the designated area.

• Minimum of a matric qualification.
• Undergraduate Degree (Advantageous)

• 3+ years of experience in a similar role
• Experience within Informal-market banking branch, cellular retail, FMCG or Alcohol industries is advantageous
• Experience in retail operations
• Understanding of informal markets and in-branch retail dynamics
• Must be willing to travel to different store locations
• Valid driver’s license and own vehicle

• Strong communication skills with the ability to speak both English, Afrikaans and Xhosa
• MS Office Proficiency
• Basic understanding of key stakeholders within the designated Store Location
• Sales Management against designated target

Perks of joining the Tribe?

• Work in a high-growth company with tangible results you're accountable for.
• Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions.
• Visionary leadership.
• Seize the opportunity for study leave.
• Access to on-demand learning at your fingertips.
• Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees, and they told us so).
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.

Company Description

A Group of FMCG Stores has a position available for a Store manager in Lenasia

Role Description

This is a full-time, on-site role for a Store Operations Manager located in Lenasia. The Store Operations Manager will oversee daily store operations, including inventory control, managing P&L responsibilities, and ensuring high standards of customer service. Responsibilities include developing operational strategies, managing store staff, ensuring compliance with policies, and optimizing store processes for efficiency and effectiveness.

Qualifications

• Retail Operations and Operations Management skills
• Proficiency in P&L Management and Inventory Control
• Strong Customer Service skills
• Excellent leadership and team management skills
• Strong communication and interpersonal skills
• Ability to work independently and make informed decisions
• Bachelor's degree in Business Administration, Management, or related field is a plus
• 5+ years Experience in a retail FMCG environment

Part-Time Manager Opportunity
Join the team. Drive Sales. Be the Most You
At Claire's, we're all about self-expression, creativity, and bringing the latest trends to life for our customers. If you thrive in a fast-paced retail environment, love engaging with customers, and have a passion for driving sales, this is the perfect opportunity for you

Responsibilities

• Own the Sales Game: Crush sales goals by delivering next-level customer experiences, upselling must-have accessories, and hyping up promos to drive revenue.
• Piercing Excellence: Join the ranks of our piercing experts through comprehensive training. Become a trusted guide for customers - conducting piercings, educating on aftercare, maintaining a sterile environment, addressing questions and concerns throughout the process.
• Keep It Fresh: Maintain an Insta-worthy store with perfect displays, organized inventory, and easy-to-shop layouts that make browsing fun and effortless.
• Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
• Brand Representation: Showcase Claire's products and services. Stay plugged into the latest fashion and social media trends to help customers find their perfect style. Use your knowledge to suggest products and boost sales.
• Store Operations: Keep the heartbeat of our store strong by overseeing operations with efficiency and flair. From managing inventory and handling cash transactions to visual merchandising and coordinating promotional activities. You ensure that every aspect of store operations reflects the fun and joy that defines Claire's.
• Create Shareable Moments: Encourage customers to show off their new accessories and piercings on social media, turning their Claire's haul into the next viral moment.

About You

• Sales-Obsessed Energy: You love the thrill of making a sale, hitting goals, and turning browsers into buyers.
• Social & Digital Savvy: You know what's trending, what's viral, and how to translate that into an amazing customer experience.
• Customer-First Mentality: You get people, and you love making them feel confident and empowered.
• Retail & Leadership Skills: At least one year of retail experience, ideally with some leadership or sales-driving responsibility.
• Ready to Hustle: You're organized, self-motivated, and always looking for ways to level up.

Job Requirements

• You can conduct piercings and demonstrate patience and empathy, particularly with young or anxious customers.
• You are proficient in operating a POS system to facilitate transactions and manage sales efficiently, contributing to smooth store operations.
• You have completed some high school and have at least one year of retail management experience.
• You can stand during scheduled shifts and maneuver 11-35kg (25-75lbs).
• You can bend, stoop, extended reaching, and climb ladders or step stools while placing merchandise throughout the store and assisting customers.
• You are passionate about providing our customers with opportunities to express themselves freely every day.
• You are energized by interacting with customers and stive to provide excellent service throughout their visit.
• You are inspired by our values of teamwork, compassion, integrity, customer delight, diversity, and self-expression.
• You have strong verbal and written communication skills to effectively interact with customers, employees, and management.
• You possess a strong grasp of mathematics, essential for tasks such as inventory management, sales analysis, and cash handling.
• You are a driven team player with a positive attitude and willingness to learn.
• You're self-motivated and organized, as some of our stores may require you to work alone at times.
• You show a passion for fashion and stay up to date with the latest trends, which can contribute to enhancing the customer experience and driving sales.
• You can create a curated fashion look with product during your shift.

Perks And Benefits

• Epic Employee Discount: Score the latest accessories at an amazing discount
• Career Glow-Up: Real opportunities for promotions and career growth.
• Fun, Fast-Paced Vibes: Work in an upbeat, inclusive, and supportive environment where your personality shines.

Candidate Journey
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in one of our stores. This will provide you with the opportunity to showcase your passion for customer service, teamwork, and self-expression, while also giving us a chance to get to know you better.

Compensation Range: $9.50 - $11.00

Claire's is committed to adhering to all applicable company policies and federal, state, and local laws and regulations. All positions will be compensated at or above the legally mandated minimum wage for the location in which work is performed. The final compensation will be determined by various factors such as relevant work experience, education, certifications, skills, and geographic location.

Benefits for full-time employees included medical, dental, and vision insurance, voluntary welfare plans, bonus plan eligibility, 401(k) match, vacation time, sick time* and paid leave.

Benefits for part-time employees included voluntary welfare plans, 401(k) match, vacation time, sick time* and paid leave in required states.

• Sick Time: For the State of Washington, all employees will accrue paid sick time at the rate of 1 hour for every 30 hours worked.

Claire's is an equal opportunity employer committed to diversity, equity, and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.

Information received relating to accommodation will be addressed confidentially. To request accommodation, please email Only messages sent for this purpose will be considered.

Overview

Job Title: Cold Storage Operations Manager
Location: Killarney

A well-established player in cold storage solutions for the perishables industry, with several state-of-the-art facilities, is looking for a Cold Store Manager. The group has established a worldwide reputation in the field of stevedoring, transport, warehousing and other port related activities. They are looking for a professional with a strong background in Cold Chain/Cold Storage. The successful incumbent will have full responsibility for a stand-alone cold storage facility delivering exceptional experience to their customers. They offer a unique opportunity that is certain to accelerate your career. When you join the team, you join a values-based work environment where you can shape and drive solutions and be part of building a high-performing team.

• Profit & Loss: Manage budget and P&L of the facility.
• Manage new and existing customer base.
• Manage site performance (cost/utilization).
• Continuous improvement and successful implementation thereof.
• Ensure profitability and sustainability of the facility.

• Manage the entire operations of the cold store facility.
• Oversee and manage adherence to PPECB cold chain standard operating protocols and Standing Operating Procedures (SOPs).
• Drive Health & Safety compliance and adherence in order to ensure a safe working environment.
• Process and cost management.
• Resources management.

• Instil a culture of high-performance whereby employee productivity and performance are enhanced within a positive, healthy, and vibrant environment.
• Oversee the implementation of training linked to cooling solutions and client.
• Ensure that staff discipline is maintained and consistently applied.

• Build effective relationship with clients and key stakeholders to maintain and increase volumes.
• Develop and/or improve value proposition to customers.

• Tertiary degree and minimum 5 years’ experience as Cold Store Manager.
• Extensive operational knowledge of cold chain logistics.
• Proven industry knowledge in fruit and vegetable products.
• Financial acumen.
• Strong leadership and proven ability to manage and develop staff at all levels.
• Collaboration and influencing skills.
• Stakeholder management and customer-centric competencies.

Overview

Job Summary

Unique structure requires a bespoke skill set.

Owning and managing rural and township shopping centres throughout South Africa, our client has set up their asset management differently. Whilst each shopping centre enjoys the full attention of an on-site Centre Manager, all other functions are centralised within their Gauteng office, including marketing, leasing, accounts, administration and operations. Each of the 3 Operations Managers are responsible for a portfolio of properties in terms of budgeting, reporting, project management and day-to-day maintenance, with the Center Managers reporting to them. Presently, they have a vacancy in their operations team to look after 10 sites (initially) which form their "coastal portfolio” and which reports directly to the Head of Group Operations. New assets are continuously added to the management portfolio and Operations Managers are expected to onboard these new assets from time to time. New assets are added either through acquisitions and / or through their development pipeline. Whilst you can expect all the standard duties that fall to Facilities Managers, including running all OpEx and CapEx budgets as well as projects, soft service management ,etc. You will also work closely with the various departments at the head office to ensure that your sites are smooth running, fully tenanted, secure, and hygienic experiences for tenants and shoppers alike. Although not reporting on income, you will ultimately be responsible for the income’s sustainability via ongoing relationship management with subcontractors and staff at your assigned malls.

This is a highly mobile position where you will be provided with a company car and cell phone and spend considerable time on the road visiting each site. Based as they are in rural or township areas, and utilizing local expertise for all services, each mall will cater to a unique community and have different service providers rather than running large service agreements.

• Own and manage rural and township shopping centres throughout South Africa; each centre has on-site Centre Managers while other functions are centralised in the Gauteng office.
• Work with Operations Managers and Head of Group Operations to manage portfolios in terms of budgeting, reporting, project management and day-to-day maintenance.
• Look after 10 sites initially within the coastal portfolio and onboard new assets as they are added through acquisitions or development projects.
• Perform standard facilities management duties, including running all OpEx and CapEx budgets and projects, and soft services management.
• Collaborate with head office departments to ensure sites are smooth running, fully tenanted, secure, and hygienic for tenants and shoppers.
• Maintain ongoing relationship management with subcontractors and staff to sustain income despite not directly reporting income.
• Travel frequently to sites; operate in a highly mobile role with a company car and mobile phone provided.
• Engage local communities, stakeholders and service providers, and up-skill local partners as needed.

• Energetic person with a relevant degree and a minimum of seven years' experience.
• Ability to manage both technical aspects of malls and the human element, including dispute resolution and ongoing engagement with local community leaders and groups.
• Excellent communication skills across a wide range of levels and a customer-oriented approach to leave a positive impression on others.
• World-class planning, administration and IT skills; ability to coordinate numerous service providers and maintain comprehensive administrative support.
• Technical competency combined with EQ to handle complex problem-solving involving multiple stakeholders and personality types.

Please apply if you are a technical individual who has the EQ to handle complex problem-solving involving multiple stakeholders and personality types.

Overview

RETAIL OPERATIONS MANAGER plays a key strategic and operational role in driving performance across the company’s retail fuel network. Working closely with Area Managers and reporting to the Retail Director, this role ensures that retail sites operate efficiently, deliver excellent customer service, and achieve sales, compliance, and profitability targets.

• Lead and support a team of 4 Area Managers in overseeing day-to-day operations across retail fuel sites to ensure smooth, safe, and compliant operations.
• Support and manage the Retail Support Officer to deliver outstanding performance.
• Monitor and analyse sales, margin, and volume performance across all sites. Identify underperforming retail sites and implement corrective action plans.
• Translate the Retail Director’s strategic objectives into operational plans and guide Area Managers in execution.
• Ensure all retail sites maintain brand, safety, health, environmental and quality (SHEQ) standards. Conduct regular audits and follow-ups.
• Drive initiatives to improve customer service and ensure consistent, high-quality customer interactions at all retail sites.
• Provide leadership and support to Area Managers, helping them grow their capabilities.
• Promote accountability and alignment with company values.
• Identify and implement operational efficiencies and cost-saving initiatives across the network.
• Assist with rollouts of new initiatives, systems, and infrastructure upgrades, coordinating between Retail Director, Area Managers, and relevant teams.
• Compile regular operational and performance reports for the Retail Director, providing insights and recommendations.

• Bachelor’s degree in business management, Retail, Operations, or a related field (preferred)
• 5+ years in a retail operations role, preferably within the fuel or FMCG sectors
• Experience managing multi-site operations
• Strong people management and stakeholder engagement skills

• Strategic thinking and execution
• Leadership and team development
• Analytical and financial acumen
• Strong understanding of retail operations and customer service
• Excellent communication and interpersonal skills
• Ability to work across diverse geographic areas

Overview

• Ensure sales targets are clearly established and measurable.
• Achieve supplier targets / budgets set by the business through the effective implementation of an operational business plan and the resources of the team.
• Actively identify and find new clients and source new business opportunities.
• Oversee the day-to-day operations.
• Continuously engage with stakeholders and give feedback on service excellence levels.
• Produce a sustainable partnership and relationship with each shareholder and stakeholder.
• Manage and implement strategic objectives.
• Maximising profitability (business processes relationship building and leadership).
• Execute lead and manage the implementation of every agreed member business plan.

• Essential Requirements: 7 to 8 years (or more) experience as a Retail Operations Manager and Business Development Manager within the Wholesale Groceries or Food Retail or FMCG Foods industry.
• Must have Retail Operations (multiple supermarket store management) experience.
• Must have BDM category / product experience: Wholesale Groceries Foods Non-perishables etc.
• Must have experience with large Wholesalers and Supermarkets (e.g., Masscash, Makro, SPAR, Pick n Pay).
• Extensive experience with Store Operations, Sales, New Business and Supplier Relations, Store Marketing, Negotiations, etc.

Salary details available upon request.

Employment Type : Full-Time

Experience : years

Vacancy : 1

Aviation Safety, Accounts Reconciliation, Generator, Highway Design, Account Development, Corporate Risk Management

KEY TASKS AND RESPONSIBILITIES

• Lead and support a team of 4 Area Managers in overseeing day-to-day operations across retail fuel sites to ensure smooth, safe, and compliant operations.
• Support and manage the Retail Support Officer to deliver outstanding performance.
• Monitor and analyse sales, margin, and volume performance across all sites. Identify underperforming retail sites and implement corrective action plans.
• Translate the Retail Directors strategic objectives into operational plans and guide Area Managers in execution.
• Ensure all retail sites maintain brand, safety, health, environmental and quality (SHEQ)standards. Conduct regular audits and follow-ups.
• Drive initiatives to improve customer service and ensure consistent, high-quality customers interactions at all retail sites.
• Provide leadership and support to Area Managers, helping them grow their capabilities.
• Promote accountability and alignment with company values.
• Identify and implement operational efficiencies and cost-saving initiatives across the network.
• Assist with rollouts of new initiatives, systems, and infrastructure upgrades, coordinating between Retail Director, Area Managers, and relevant teams.
• Compile regular operational and performance reports for the Retail Director, providing insights and recommendations.

• Bachelors degree in business management, Retail, Operations, or a related field (preferred)
• 5+ years in a retail operations role, preferably within the fuel or FMCG sectors
• Experience managing multi-site operations
• Strong people management and stakeholder engagement skills

• Strategic thinking and execution
• Leadership and team development
• Analytical and financial acumen
• Strong understanding of retail operations and customer service
• Excellent communication and interpersonal skills
• Ability to work across diverse geographic areas

• Lead and support a team of 4 Area Managers in overseeing day-to-day operations across retail fuel sites to ensure smooth, safe, and compliant operations.
• Support and manage the Retail Support Officer to deliver outstanding performance.
• Monitor and analyse sales, margin, and volume performance across all sites. Identify underperforming retail sites and implement corrective action plans.
• Translate the Retail Directors strategic objectives into operational plans and guide Area Managers in execution.
• Ensure all retail sites maintain brand, safety, health, environmental and quality (SHEQ)standards. Conduct regular audits and follow-ups.
• Drive initiatives to improve customer service and ensure consistent, high-quality customers interactions at all retail sites.
• Provide leadership and support to Area Managers, helping them grow their capabilities.
• Promote accountability and alignment with company values.
• Identify and implement operational efficiencies and cost-saving initiatives across the network.
• Assist with rollouts of new initiatives, systems, and infrastructure upgrades, coordinating between Retail Director, Area Managers, and relevant teams.
• Compile regular operational and performance reports for the Retail Director, providing insights and recommendations.

• Bachelors degree in business management, Retail, Operations, or a related field (preferred)
• 5+ years in a retail operations role, preferably within the fuel or FMCG sectors
• Experience managing multi-site operations
• Strong people management and stakeholder engagement skills

• Strategic thinking and execution
• Leadership and team development
• Analytical and financial acumen
• Strong understanding of retail operations and customer service
• Excellent communication and interpersonal skills
• Ability to work across diverse geographic areas