1,993 Mall Manager jobs in South Africa

About Our Client

Our client is a leading player in the retail industry, known for creating a high-energy and results-driven work culture. With a strong commitment to both customer experience and employee development, they continue to grow and succeed in a competitive market.

The Role: Store Manager Mall of Africa

The Store Manager will oversee daily store operations, lead and motivate a team, and ensure sales targets and KPIs are consistently achieved. This role requires a confident leader who can manage staff performance, drive customer satisfaction, and maintain store standards at the highest level.

Key Responsibilities

• Lead, mentor, and inspire store staff to achieve sales and service excellence

• Oversee daily store operations with a strong focus on efficiency and accuracy

• Create and manage staff schedules and rotation plans for flexi and permanent employees

• Monitor KPIs, sales performance, and implement strategies to meet targets

• Conduct coaching, mentoring, and disciplinary discussions when required

• Maintain high standards of visual merchandising and store presentation

• Ensure exceptional customer service and handle escalations effectively

• Motivate the team and resolve conflicts with professionalism and maturity

About You

• Minimum 3 years of experience in retail store management

• Matric certificate (essential); additional retail or management qualifications an advantage

• Strong leadership and team management skills

• Confident in handling staff performance management, discipline, and conflict resolution

• Strong ability to monitor and drive KPIs and sales targets

• Excellent communication and interpersonal skills

• High attention to detail and ability to multitask under pressure

• Proactive problem-solver with a mature, reliable, and responsible approach

About the Company

Carrol Boyes is an iconic South African brand, merging art and homeware to create functional art. As a leading homeware brand, we bring luxury into every room of the home, creating memorable moments in the everyday lives of people both nationally and internationally.

About the Role

As a Store Manager for Carrol Boyes, you are a key member of the Retail Operational team, ensuring best practices are maintained and customers receive a level of service that surpasses all others.

Responsibilities

• Manage daily operations of business and ensure sales goals are met
• Direct employees in daily operations such as serving customers, inventory taking, reconciling cash and managing in-store marketing
• Assign duties to relevant employees
• Conduct onboarding of new employees
• Ensure adherence to health and safety regulations
• Track and manage inventory at store
• Shifting staff to ensure effective cover
• Daily, weekly & monthly reporting
• Staff motivation

Qualifications & Experience

• Matric/Grade 12 minimum requirement
• Additional qualification an advantage
• Minimum 5 years of retail and retail management experience demonstrated ability to train employees and be an effective salesperson
• Strong customer service, Stock management and communication skills
• Luxury brand experience an advantage

Required Skills

• People Management
• Inventory Control
• Customer Service
• Staff Training
• Reporting

Compensation & Benefits

Staff are employed on a Total Cost to Company basis, including Medical & Retirement benefits.

Equal Opportunity Statement

Carrol Boyes is an equal opportunity employer, ensure diversity in all levels of the organisation.

Reference Number

HCH-3043

Description

The ideal candidate for this role will be responsible for the overall management and day to day operations of the homechoice Showroom Retail Space.

What You Will Love Doing In This Role

• Manage Sales and Operations: Oversee sales objectives and drive operational efficiency.
• Stock Control: Ensure effective stock management in alignment with procedures, customer needs, and visual display standards.
• Clear Communication: Facilitate accurate and timely in-store communication across the showroom.
• Cash Management: Oversee cash handling processes to ensure accuracy and accountability.
• Promotions and Displays: Execute and implement monthly promotions and visual merchandising displays.
• Store Security: Safeguard store security and prioritize the well-being of staff.
• Training and Development: Ensure category specialists are fully trained and equipped to excel in their roles.
• Achieve Sales Targets: Drive the achievement of monthly intake and NSV (Net Sales Value) targets.
• Customer Experience: Deliver a consistently exceptional customer experience.
• Stockroom Management: Oversee stockroom operations, reducing GRs (Goods Returns) and cancellations.
• Maintain Cleanliness: Ensure showroom and back-of-house areas are well-maintained and orderly.
• Reporting: Prepare and submit daily, weekly, and monthly reports to track performance and inform decision-making.
• People Management: Lead, motivate, and develop store staff to achieve business objectives.
• Project Management: Manage and implement key projects to support business growth and operational improvements.
  
  

• Relevant tertiary qualification (Sales & Marketing).
• Minimum of 5 years’ working experience within retail industry.
• Working in the homewares retail industry would be highly advantageous.
• Minimum of 5 years’ experience in leading a team within a sales target driven environment.
• Experience using MS Office packages.
• Must be available to work shifts, weekends and public holidays.
• Clear credit and criminal record.
  
  

• We love your ethical approach, professionalism, and high-energy self-starter mindset.
• We love your planning, organizational skills, and customer-first attitude.
• We love your natural leadership, mentoring, and ability to inspire others.
• We love your drive to meet deadlines and targets with attention to detail.
• We love your communication, motivation, and ability to engage at all levels.
• We love your calm under pressure and effective stress management.
• We love your adaptability, flexibility, and proactive approach to driving results.
  
  

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business asmy own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun
  

The ideal candidate for this role will be responsible for the overall management and day to day operations of the homechoice Showroom Retail Space.

What you will love doing in this role

• Manage  Sales and Operations:  Oversee sales objectives and drive operational efficiency.
li>Stock Control:  Ensure effective stock management in alignment with procedures, customer needs, and visual display standards.
• Clear Communication:  Facilitate accurate and timely in-store communication across the showroom.
• Cash Management:  Oversee cash handling processes to ensure accuracy and accountability.
• Promotions and Displays:  Execute and implement monthly promotions and visual merchandising displays.
• Store Security:  Safeguard store security and prioritize the well-being of staff.
• Training and Development:  Ensure category specialists are fully trained and equipped to excel in their roles.
• Achieve Sales Targets:  Drive the achievement of monthly intake and NSV (Net Sales Value) targets.
• Customer Experience:  Deliver a consistently exceptional customer experience.
• Stockroom Management:  Oversee stockroom operations, reducing GRs (Goods Returns) and cancellations.
• Maintain Cleanliness:  Ensure showroom and back-of-house areas are well-maintained and orderly.
• Reporting:  Prepare and submit daily, weekly, and monthly reports to track performance and inform decision-making.
• People Management:  Lead, motivate, and develop store staff to achieve business objectives.
• Project Management:  Manage and implement key projects to support business growth and operational improvements.

What you’ll need to do this role

What we will love about you

• We love your ethical approach, professionalism, and high-energy self-starter mindset.
• We love your planning, organizational skills, and customer-first attitude.
• We love your natural leadership, mentoring, and ability to inspire others.
• We love your drive to meet deadlines and targets with attention to detail.
• We love your communication, motivation, and ability to engage at all levels.
• We love your calm under pressure and effective stress management.
• We love your adaptability, flexibility, and proactive approach to driving results.

Behaviors we love

• Wow my customer
  • Walk in my customers’ shoes
  li>Deliver on my promises
  • Deliver insight-led solutions my customers need
• Treat the business as?my own
  • Take accountability
  • Be curious, creative & explore opportunities
  • Do it right & at the right time
• Play as a team
  • Be helpful
  • Be inclusive
  • Find the fun

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Middelburg

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

Job Purpose:

• To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure the achievement of the store's financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
• To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
• To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the Store Manager.
• To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To execute customer service initiatives in store that result in a great customer experience, drive customer loyalty and achieve club card participation targets.
• To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 1 year’s experience in an assistant store management role within a retail/FMCG store operations environment or successful completion of the Clicks Trainee Store Management Programme.
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.).

Job Knowledge and Skills Required:

• Understanding and application of financial management principles.
• Retail/FMCG background and understanding of merchandising and promotions principles.
• Knowledge of stock, cost, risk and compliance management procedures.
• Knowledge of customer service excellence.
• Knowledge of labour legislation and IR practices.
• Knowledge of people management.
• Knowledge of competency-based interviewing.
• Results and target driven.
• Planning and organising skills.
• Problem-solving skills.
• Strong customer orientation.
• Following instructions and procedures.
• Planning and Organising.
• Delivering Results and Meeting Customer Expectations.
• Working with people.
• Analysing.
• Leading and Supervising.
• Entrepreneurial and Commercial Thinking.
• Coping with Pressures and Setbacks.

Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.