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52 Makro jobs in Alberton

Customer Service

Johannesburg, Gauteng Dream Team Affiliates

Posted 18 days ago

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Job Description

At least 2 years of experience in a Customer Service Agent role
Ability and willingness to work shift work

Overview & Purpose

We are seeking a proactive, enthusiastic Customer Service Agent to join our dynamic team in the iGaming industry. This individual will provide excellent customer support to ensure players have seamless gaming experience, answering queries, resolving issues, and maintaining high standards of service. The ideal candidate has a passion for helping others, thrives in fast-paced environments, and is excited to be part of a vibrant, customer-centric team.

Key Responsibilities:

Provide World-Class Service: Deliver exceptional customer service to players across agreed communication channels including email and live chat.
First Contact Resolution: Strive for immediate resolution of all player queries and concerns, aiming for satisfaction on first contact.
Handle Player Queries: Manage incoming player queries, ensuring responses are timely, professional, and aligned with company service standards.
Monitor Player Satisfaction: Keep track of player engagement and satisfaction, ensuring their experience is continually enhanced by identifying improvements and making recommendations to the CS Manager and/or Team Lead.
Internal Collaboration: Work closely with senior agents, managers, and other departments to resolve player-related issues and escalate when necessary.
Real-time Systems: Awareness of internal systems and notify management of any potential issues, ensuring all systems run smoothly during each shift.
Competitor Analysis: Conduct competitor analysis on customer service practices and propose improvements to maintain the company’s competitive edge.
Quality Assurance: Ensure all communications with players meet the highest quality standards and comply with company policies and procedures.
Documentation and Reporting: Ensure all player interactions and feedback are accurately documented and reported in internal systems, following company protocols.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives.

Experience within Customer Service.
Flexibility: Ability to work shifts, weekends, and holidays as required, ensuring 24/7 support coverage
Team player: Collaborative mindset, with experience working with cross-functional teams (e.g., product, marketing, and compliance teams).
Fluent English – both written and spoken.
Proven planning and organisational skills.
Experience in customer service within a large volume call center environment, experience in gaming or a related industry is an advantage.
Strong passion for customer service and creating lasting relationships with players
Ability to stay informed about industry trends and competitors
Energetic, dynamic, and enthusiastic about providing excellent service
Familiarity with CRM software, live chat platforms, and basic troubleshooting; experience with iGaming platforms is advantageous

Person Specification:

The ideal candidate will be a self-motivated energetic individual
Requires a target driven individual
Effective and well-developed communication skills are a prerequisite for the role, both written and verbal
Innovation and ability to think “outside the box”
Strong work ethic
Ability to thrive in a fast-paced environment and value attention to detail
Candidates have a level of understanding people maintaining a positive, empathetic attitude toward players and team members
Change management: Ability to deal with high levels of change and continuing to stay motivated, focused and results driven
FUN and high energy!

Reporting:

Managerially Accountable to: Customer Service Manager and CS Team Leads

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Customer Service Representative

Johannesburg, Gauteng Concentrix Limited Company

Posted today

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Job Description

Join to apply for the Customer Service Representative role at Concentrix Limited Company

Job Description

salary of R9,524.

Have a minimum of 6 months international Contact Centre experience (essential)
Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
Matric
Ability to work shifts aligned to US business hours (Night shift)
Proficient in English verbal communication
Are self-motivated and highly responsible

Apply Now

Job Title

Customer Service Representative

Job Description

Are you looking for an opportunity to advance your career in the Telecommunications sales and service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a salary of R9,524.

This role at Concentrix is a great match if you:

Have a minimum of 6 months international Contact Centre experience (essential)
Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
Matric
Ability to work shifts aligned to US business hours (Night shift)
Proficient in English verbal communication
Are self-motivated and highly responsible

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

A monthly salary of R9,524(including campaign & night-shift allowances) T&Cs apply
Fantastic Employee Assistance Programme (EAP)
Additional bonus earning potential up to R4,500
Medical aid for main member/Medical Insurance for main member and two dependents
Subsidized transport
Provident/Pension Fund

What You Will Do In This Role

Taking ownership of high profile, escalated cases from beginning to resolution
Manage work order within business SLA's
Consistently applying agreed behavioural and compliance standards
Sharing knowledge and skills with other members of the team
Communicating new information that is relevant to the campaign to colleagues, customers and managers
Developing and maintaining current knowledge of the campaign
Ensuring first contact resolution at all times
Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
Providing excellent customer experiences at all times
Verifying and updating customer information
Proactively offer solutions to any issues or concerns that customers might face

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

We’re expanding our Customer Service Representative team at Concentrix, and we are seeking night owls to support a US campaign. Working from our bustling Braamfontein office, you’ll be working on site between 2pm and 4am.

Are you ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

Eligibility to work

In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ZAF Johannesburg - 33 Princess of Wales Street, Parktown, Johannesburg

Language Requirements

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Apply NowSeniority level

Seniority level Entry level

Employment type

Employment type Full-time

Job function

Job function Other
Industries IT Services and IT Consulting

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Customer Service Representative

Johannesburg, Gauteng Webhelp Enterprise

Posted today

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Job Description

Join to apply for the Customer Service Representative role at Webhelp Enterprise

Job Description

salary of R9,524.

Have a minimum of 6 months international Contact Centre experience (essential)
Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
Matric
Ability to work shifts aligned to US business hours (Night shift)
Proficient in English verbal communication
Are self-motivated and highly responsible

Have a minimum of 6 months international Contact Centre experience (essential)
Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
Matric
Ability to work shifts aligned to US business hours (Night shift)
Proficient in English verbal communication
Are self-motivated and highly responsible

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

A monthly salary of R9,524(including campaign & night-shift allowances) T&Cs apply
Fantastic Employee Assistance Programme (EAP)
Additional bonus earning potential up to R4,500
Medical aid for main member/Medical Insurance for main member and two dependents
Subsidized transport
Provident/Pension Fund

What You Will Do In This Role

Taking ownership of high profile, escalated cases from beginning to resolution
Manage work order within business SLA's
Consistently applying agreed behavioural and compliance standards
Sharing knowledge and skills with other members of the team
Communicating new information that is relevant to the campaign to colleagues, customers and managers
Developing and maintaining current knowledge of the campaign
Ensuring first contact resolution at all times
Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
Providing excellent customer experiences at all times
Verifying and updating customer information
Proactively offer solutions to any issues or concerns that customers might face

Seniority level Entry level

Employment type

Employment type Full-time

Job function

Job function Other
Industries Outsourcing and Offshoring Consulting

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Customer Service Administrator

Johannesburg, Gauteng Metrofile

Posted today

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Job Description

ROLE PURPOSE

To maintain a complete and accurate client database, and to provide administration services to the defined sales and service team. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Maintains regular telephonic contact with a defined portfolio of clients to update records, maintain relationships and achieve growth of service offerings.
Captures and maintains accurate client information on the Metrofile system.
Extracts service data from the system for the sales teams for sales and services purposes.
Prepares index reports and any ad hoc reporting requests on new documentation received for delivery to clients.
Accurately files client contracts and related information on an ongoing basis.
Conduct telesales activities for Category D & T clients.

MINIMUM QUALIFICATIONS, EXPERIENCE And KNOWLEDGE

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Post Matric Certificate/Diploma in Customer Service Management/Customer Relationship Marketing/ Sales/ Marketing Management
Bachelor’s Degree preferred
At least 2-3 years solid experience in a customer service/ retail environment /logistics/warehousing/supply chain
Must have experience with capturing orders onto a database system
Excellent command of the English language
Strong Excel skills
Must have excellent communication and interpersonal skills
Must be customer focused
Must pay attention to detail
Must be a team player
Must be able to work independently and adhere to deadlines and strict turnaround times
Must have business acumen and be able to communicate at all levels
Must be professional at all times
Must be highly computer literate
Demonstrate excellent organisational and problem-solving skills

Seniority level

Seniority level Mid-Senior level

Employment type

Employment type Full-time

Job function

Job function Other
Industries Information Services

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Customer Service Specialist

Johannesburg, Gauteng Facilities Management Company

Posted today

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Job Description

Direct message the job poster from Facilities Management Company

MD - Verve Global Recruitment at Verve Global Recruitment

About the Company : A leading facilities management company that provides a wide range of services for corporate, commercial, and retail clients throughout South Africa has an exciting opportunity for a dedicated and meticulous Client Service Specialist to join their team.

About the Role : As a dedicated and meticulous Client Services Specialist, you will be responsible for delivering exceptional client support and administration. This pivotal role is the first point of contact for new clients, ensuring a smooth and positive onboarding experience. The role entails a wide range of administrative and client-facing tasks, acting as a crucial link between clients and various internal departments.

Responsibilities :

Client Onboarding and Management : Process new client applications, set up accounts, and conduct welcome orientations. You'll manage client profiles, ensuring all data is accurate, secure, and up to date across all systems, and also handle the termination of client contracts.
Daily Client Support : Serve as the primary contact for client inquiries, requests, and concerns. You'll process orders and transactions, schedule bookings, and prepare materials for client meetings.
Administrative and Data Management : Manage both physical and digital files, capture all client-related data, and draft essential communications like letters and emails. You'll also be responsible for organizing and filing financial documents.
Collaboration and Problem-Solving : Work closely with other departments and support client relationship managers. You'll proactively identify potential issues and address client complaints efficiently to ensure a high level of satisfaction.

Qualifications :

Proven experience in a client-facing or administrative role.
Proactive problem-solver.
Exceptional organizational skills and attention to detail.
Strong communication and interpersonal skills.
Proficiency in data entry and managing digital and physical files.
Ability to work independently and as part of a team.
A proactive attitude and the ability to solve problems effectively.

Required Skills :

Proven experience in a client-facing or administrative role.
Proactive problem-solver.
Exceptional organizational skills and attention to detail.
Strong communication and interpersonal skills.
Proficiency in data entry and managing digital and physical files.
Ability to work independently and as part of a team.
A proactive attitude and the ability to solve problems effectively.

Work Model: On-site - Monday to Friday

Office Location: Fourways - close to Lanseria Airport.

Work Hours: 07:00 to 16:00 OR 08:00 to 17:00 - depending on employee’s preference.

If you are a highly organized individual who thrives in a fast-paced environment and you’re committed to providing outstanding client service, we encourage you to apply.

Seniority level

Seniority level Associate

Employment type

Employment type Full-time

Job function

Job function Customer Service and Administrative
Industries Facilities Services

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Customer Service Representative

Sandton, Gauteng Office Beacon South Africa

Posted 1 day ago

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Job Description

Ongoing Promo Training at Office Beacon – Apply Now!

We’re running a 3-month on-site training program at Office Beacon. During this period, you’ll gain hands-on experience, and some candidates will be placed with clients in permanent positions after training.

We’re currently looking for:

Customer Service Representatives (CSR)

Sales Representatives

Bookkeepers / Accounting Clerks (knowledge of Zoho & QuickBooks required)

Account Managers

Essential Requirements for All Roles:

Minimum 12 months relevant work experience in the role you’re applying for
Knowledge of Slack, G-Suite, and Microsoft Office
South African Citizen with a valid South African ID
Must live within 40km of Sandton or Auckland Park
Reliable transport to the office (we provide one-way transport home )
Available to work USA hours : 3:00 PM – Midnight (on-site only)

Salary Range: R10,800 – R22,000 per month (depending on experience)

Previous payslip will be required

How to Apply:

Send a 1–2 minute video introducing yourself along with your CV to .

Your application will be assessed based on your video .

If your video is too large, upload it to Google Drive and share the link in your email.

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Customer Service Representative

Johannesburg, Gauteng Concentrix Limited Company

Posted 1 day ago

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Job Description

Have a minimum of 6 months international Contact Centre experience (essential)
Have a minimum of 6 months target driven sales experience (essential) OR have a minimum of 12 months local telecommunication Contact Centre experience
Matric
Ability to work shifts aligned to US business hours (Night shift)
Proficient in English verbal communication
Are self-motivated and highly responsible

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

A monthly salary of R9,524(including campaign & night-shift allowances) T&Cs apply
Fantastic Employee Assistance Programme (EAP)
Additional bonus earning potential up to R4,500
Medical aid for main member/Medical Insurance for main member and two dependents
Subsidized transport
Provident/Pension Fund

What You Will Do In This Role

Taking ownership of high profile, escalated cases from beginning to resolution
Manage work order within business SLA's
Consistently applying agreed behavioural and compliance standards
Sharing knowledge and skills with other members of the team
Communicating new information that is relevant to the campaign to colleagues, customers and managers
Developing and maintaining current knowledge of the campaign
Ensuring first contact resolution at all times
Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
Providing excellent customer experiences at all times
Verifying and updating customer information
Proactively offer solutions to any issues or concerns that customers might face

This advertiser has chosen not to accept applicants from your region.

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Customer Service Consultant

Johannesburg, Gauteng CallForce

Posted 3 days ago

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Job Description

To provide excellent customer service through multiple channels (face to face, telephonic, internal, external, etc.) by facilitating query resolution, processing customer requests, and managing customer expectations.

Responsibilities :

Drive significant growth and profitability in the context of cost management.
Deliver exceptional service that exceeds customer and stakeholder expectations through proactive, innovative, and appropriate solutions. Manage SLAs with internal and external service providers.
Engage with customers professionally as specified in the service standards. Ensure customers’ needs and expectations are understood. Process customer requests efficiently and effectively.
Resolve all customer queries within agreed timelines.
Build and maintain relationships with internal and external parties to support the business strategy.
Maintain expert knowledge of products, including pricing, application procedures, processing, and timelines, to achieve relevant product and service targets.
Provide efficient administrative support through careful and timely planning, reporting, and updating of all related information and systems relevant to customer queries/requests.
Comply with governance standards in terms of legislative and audit requirements.
Track, control, and influence business activities to increase sales and service efficiencies.
Manage personal development to enhance competencies.

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Customer Service Officer

Boksburg, Gauteng DHL Germany

Posted 8 days ago

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Job Description

BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY

Deutsche Post DHL Group is the world’s leading logistics and mail company.

We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you’ll be working for a global company that’s focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we’re looking for …

Vacancy

Customer Service Officer (Kellanova Boksburg)

Job Purpose

To proactively provide a central point of communication for customer service and the operational link between KAMs, Clients, and all business partners while achieving & sustaining service excellence

Key areas of responsibility include:

Proactive day to day order management:

Ensure that all orders received on or before 15h30 are processed on day received.
All orders received post 15:30 to be captured the following day
Communicate any changes with Vital and CCT
Management of Special Request processes
Removal of all 1970 Errors
Saving of orders on P-Drive
Laison of EDI rejections, Late orders, Late bookings, unclear order copies and Pricing
Locate orders for delivery on designated days
Management of Pallets Configuration

ZOA and Order Management:

ZOA reports to be managed at a minimum of 3 times per day, orders on hold, shipping requirements pricing, etc
Manage outstanding orders and reports

S tock Management:

Management of Cut Authorization processes.
Check stock availability and co-ordinate urgent deliveries where nominated delivery days were missed
Ensure stock allocation per customer order

Pricing:

Escalation of all price variances between SAP and Customer Copy to KAM
Sales Coordination via email with needed refreshing of order being completed

Uplifts:

Accurate management of uplift process

Good Returned:

Management of Customer Service order return-related processes in line with reason codes in conjunction with GRA department

Key Customer Requirements:

Management and implementation of customer requirement per key identified customers

Reports:

VA05(daily and/or weekly where applicable)
Daily Order Analysis
Strike Rate report submitted weekly for PnP and Makro clients
Report sent weekly on Fridays
Zoo report updated daily

Ad hoc

Raise any potential issues to other areas of the business and proactively resolve any issue raised
Communicate to relevant customs and stakeholders efficiently and timeously
Provide feedback on delivery issues to customers efficiently and timeously
Handling of all customer complaints effectively and timeously
Building of required key stakeholder relationships in relevant departments to manage queries
Tracking of Orders as and when requested

Competencies & Skills .

Maintains effective relationships with customers
Develops / Delivers high quality / innovative products, services or solutions
Focuses on customer needs and gains their commitment
Gains management / colleague support to meet customer needs
Ensures strategies / plans are aligned and reflect others' views
Develops strategies / plans aligned to broader organizational strategy
Communicates strategy
Establishes clear, challenging and achievable objectives
Aligns resources and the organization within own area of responsibility to achieve objectives
Regularly reviews and communicates progress against objectives and adjusts as needed
Champions continuous improvement and innovation
Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others
Provides candid / regular feedback
Supports the development of others
Inspires others to develop themselves
Conveys a clear sense of personal goals and values
Actively seeks feedback to improve performance
Develops new skills and modifies behaviors based on feedback
Takes personal responsibility for career and development

Skills/Experience

Matric
2-3 Years CSO experience in warehousing/logistics
Good understanding of SAP systems, Excel & Word
Ability to follow work procedure and safety rules
Ability to work in a pressurized environment

Qualifications

Customer focus
Interpersonal relations
Communication - verbal and written
Listening skills
Planning & organisation
Developing self
Initiative
Impact & influence
Information seeking
Achievement drive
Follow through on order, query and feedback
Team work
Follow through on order, query and feedback
Answer all calls in a professional manner
Maintain a professional image at all times
Orders are taken in a professional manner
Commitment to work with in Kellogg's/DHL values
Effective customer relationships with internal and external customers
Ensure that all orders received by 15h30 are processed each day
Ensure that all processed orders are "clean" to enable system release

Languages

English verbal and written.

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Customer Service Officer

Boksburg, Gauteng DHL Supply Chain

Posted 8 days ago

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Job Description

Be Part Of The World’s Largest Logistics Company

Deutsche Post DHL Group is the world’s leading logistics and mail company.

Join us and you’ll be working for a global company that’s focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we’re looking for… Vacancy Customer Service Officer (Kellanova Boksburg) Job Purpose

To proactively provide a central point of communication for customer service and the operational link between KAMs, Clients, and all business partners while achieving & sustaining service excellence.

Key areas of responsibility include: Proactive day to day order management:

Ensure that all orders received on or before 15h30 are processed on the day received.
All orders received post 15:30 to be captured the following day.
Communicate any changes with Vital and CCT.
Management of Special Request processes.
Removal of all 1970 Errors.
Saving of orders on P-Drive.
Liaison of EDI rejections, Late orders, Late bookings, unclear order copies, and Pricing.
Locate orders for delivery on designated days.
Management of Pallets Configuration.

ZOA and Order Management:

Manage ZOA reports at a minimum of 3 times per day, including orders on hold, shipping requirements, pricing, etc.
Manage outstanding orders and reports.

Stock Management:

Management of Cut Authorization processes.
Check stock availability and coordinate urgent deliveries where nominated delivery days were missed.
Ensure stock allocation per customer order.

Pricing:

Escalate all price variances between SAP and Customer Copy to KAM.
Coordinate sales via email with needed order updates.

Uplifts:

Manage uplift process accurately.

Good Returned:

Manage customer service order return processes in line with reason codes in conjunction with GRA department.

Key Customer Requirements:

Manage and implement customer requirements for key identified customers.

Reports:

VA05 (daily and/or weekly where applicable).
Daily Order Analysis.
Weekly Strike Rate report for PnP and Makro clients.
Weekly report sent on Fridays.
Zoo report updated daily.

Ad hoc:

Proactively raise and resolve issues within the business.
Communicate effectively with customs and stakeholders.
Provide timely feedback on delivery issues and handle customer complaints.
Build key stakeholder relationships to manage queries.
Track orders as requested.

Competencies & Skills

Maintain effective relationships with customers.
Develop and deliver high-quality, innovative solutions.
Focus on customer needs and gain commitment.
Support team and organizational strategies.
Communicate strategy and establish clear objectives.
Align resources and review progress regularly.
Champion continuous improvement and innovation.
Inspire results through empowerment and recognition.
Provide regular feedback and support development.
Convey personal goals and values.
Seek feedback and develop new skills.
Take responsibility for personal career development.

Skills/Experience

Matric qualification.
2-3 years CSO experience in warehousing/logistics.
Good understanding of SAP, Excel, and Word.
Ability to follow procedures and safety rules.
Ability to work under pressure.

Qualifications

Customer focus, interpersonal skills, communication skills, listening skills, planning, and organization.
Initiative, impact and influence, information seeking, achievement drive.
Follow through on orders and queries, teamwork, professional communication.
Commitment to DHL values and building effective customer relationships.

Languages

English (verbal and written).

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