940 Luxury Retail jobs in South Africa

Are you passionate about luxury retail and ready to shape the future of exclusive designer collections in South Africas premier retail destinations?

Our client, a prestigious luxury brand, is seeking a Strategic Marketing Executive to join their dynamic team, based between Cape Town and Sandton City. This role merges strategic thinking with creative execution, requiring a candidate who understands the nuances of the luxury retail space and brings a blend of vision, innovation, and commercial savvy.

Key Responsibilities :

• Develop and implement strategic and creative sales plans to elevate brand visibility and drive revenue.
• Lead projecting, planning, and budgeting efforts across campaigns and seasonal initiatives.
• Collaborate closely with designers, the Marketing Manager, Brand Manager, and Merchandising team to curate and showcase exclusive collections.
• Strengthen relationships with designers and key stakeholders, ensuring alignment on vision and execution.
• Manage and grow the brands online presence, working hand-in-hand with digital and e-commerce teams.
• Deliver cohesive campaigns across both physical retail and digital platforms, tailored to the luxury consumer.

Ideal Candidate Profile :

• Completed relevant tertiary studies (Marketing, Brand Strategy, Retail Management or related).
• Experience in luxury retail or premium fashion / lifestyle brands is highly advantageous.
• A creative and strategic thinker who thrives on innovation and brand storytelling.
• Strong interpersonal skills with a proven ability to build and nurture high-value relationships.
• Exceptional project management and organisational abilities.

If you're ready to blend creativity with strategy and take luxury marketing to the next level, this role offers a unique opportunity to work alongside the best in the business and with some of the most exclusive designer brands in the country.

You will have full responsibility for driving business growth across sales markets and channels in Africa, establishing strategic partnerships with stakeholders, retail teams, e-commerce platforms, and distributors to elevate the brand’s presence, drive revenue, and uphold luxury standards. You will lead initiatives aimed at expanding sales reach, enhancing customer relationships, and maintaining brand integrity. This position requires in-depth knowledge of the African market, emerging brands, sales penetration, and identifying opportunities for growth.

Requirements:

• Degree in Business Administration, Sales, Marketing, or a related field;
• Minimum of 5 years of experience in territory sales with a successful track record;
• Proven track record in understanding African markets, consumer behaviour, and cultural dynamics;
• Fluent in English - French proficiency an advantage;
• Strong business acumen, strategic focus, and financial management ability;
• Results-driven, proven leader with the ability to train, develop, and motivate a diverse sales team.

Responsibilities:

• Collaborate with Senior Management to drive business growth across African sales markets and channels;
• Establish strategic partnerships with stakeholders, retail teams, e-commerce platforms, and distributors;
• Lead initiatives to expand sales reach, enhance customer relationships, and maintain brand integrity;
• Develop and implement strategies to strengthen the brand's position in the African market;
• Utilise in-depth knowledge of the African market to identify growth opportunities and sales penetration;
• Oversee execution of sales and marketing plans to achieve targets and objectives;
• Analyse market trends, consumer behaviour, and competitor activities to inform decision-making;
• Foster collaborative relationships with internal teams and external partners;
• Monitor and evaluate the performance of sales channels, making adjustments as needed;
• Uphold luxury standards in brand representation and customer interactions.

R - R40 000 - Monthly

Our client a luxury leader in African Clothing Design is seeking to employ a retail manager to join their ever growing team.

Please read the complete JD

We seek a dynamic and experienced Retail Manager to lead our team .The ideal candidate will have a proven track record in retail management, strong leadership skills, and the ability to implement strategies that drive sales and improve operational efficiency. This role also involves managing an atelier, curating designer collections, and driving sales. This role is crucial for driving change and improving the store'''s overall performance, especially during peak seasons. By focusing on sales management, staff training, operational efficiency, atelier management, and designer curation, the Retail Manager will play a key role in turning around the company'''s revenue performance.

Key Responsibilities :

Sales Management : Develop and implement sales strategies to achieve revenue targets. Analyse sales data to identify trends and opportunities for growth.

Staff Management : Hire, train, and supervise seasonal staff. Ensure employees are well-trained in customer service, product knowledge, and sales techniques.

Inventory Control : Monitor inventory levels to prevent stockouts or overstock situations. Coordinate with suppliers to maintain optimal stock levels.

Customer Service : Address complaints, implement service standards, and create a welcoming shopping environment to ensure a high level of customer satisfaction.

Visual Merchandising : Oversee the presentation of products in the store. Create attractive displays that enhance the shopping experience and drive sales.

Financial Management : Prepare budgets and forecasts and analyse financial performance. Implement cost-saving measures without compromising on quality.

Operational Efficiency : Streamline store operations by implementing best practices and standard operating procedures. Ensure compliance with company policies and regulations.

Change Management : Identify areas for improvement and implement changes to enhance store performance. Foster a culture of continuous improvement and innovation.

Atelier Management : Oversee the in-store atelier'''s operations, ensuring high craftsmanship standards and timely delivery of custom orders.

Designer Curation : Curate and manage designer collections, ensuring a diverse and appealing product range. Build and maintain relationships with designers to secure exclusive pieces.

Sales Driving : Implement innovative sales techniques and promotional campaigns to drive sales. Collaborate with marketing teams to create effective advertising strategies.

Requirements :

Proven experience in a managerial role, preferably in a retail setting.

Strong leadership and organizational skills.

Excellent communication and interpersonal abilities.

Ability to make informed decisions based on sales data and trends.

Flexibility in scheduling, including availability for evenings, weekends, and holidays.

Basic computer skills for data analysis and reporting.

Previous experience in managing and motivating a team is a plus.

Desired Skills :

Strategic thinking and problem-solving abilities.

Ability to adapt to a fast-paced and changing environment.

Strong customer service orientation.

Ability to work under pressure and meet deadlines.

Experience in managing an atelier and curating designer collections.

Innovative sales techniques and promotional campaign management.

As Retail Sales Assistant, you will be part of the retail operations for a luxury brand boutique .

Your responsibilities include greeting and assisting customers, styling and advising on product selection, processing transactions, maintaining stock and displays, and ensuring the boutique remains visually appealing and tidy. You will also handle cash reconciliation, client service issues, and support store managers in daily retail tasks.

This position suits someone with a strong customer service orientation, good attention to detail, and a flair for luxury retail.

Compensation:

Basic salary + commission structure

Opportunities for growth in luxury retail within the estate

Grade 12; retail or hospitality certificate advantageous

1–2 years' experience in retail sales, ideally in luxury or premium brands

Strong communication and interpersonal skills

Basic administrative and cash-handling competency

Excellent presentation, attention to detail, and ability to work with high-end clientele

Adaptable, reliable, and enthusiastic

Between 1 - 3 Years

About our Client: They're like a treasure chest of the freshest scents straight from Africa! Picture this, each perfume is crafted with pure love and skill in Accra, Ghana, capturing the essence of the continent in every drop. It's all about celebrating Africa's vibrant culture and forward-thinking creativity. But hold up, that's not all! They're on a mission to put African perfume on the map. Teaming up with movers and shakers in haute couture, jewelry, hospitality, and gastronomy, they’re bringing local talent to the global stage. Get ready to join the scent-sational revolution!

Why work for them? Join a cutting-edge brand celebrating Africa's culture and innovation. Collaborate across diverse industries in a dynamic team where your ideas shine. Grow personally and professionally in this supportive environment. Ready to be part of the revolution? Join them and make some waves!

Responsibilities:

1. Collaborate with Senior Management to drive business growth across African sales markets and channels;
2. Establish strategic partnerships with stakeholders, retail teams, e-commerce platforms, and distributors;
3. Lead initiatives to expand sales reach, enhance customer relationships, and maintain brand integrity;
4. Develop and implement strategies to strengthen the brand's position in the African market;
5. Utilize in-depth knowledge of the African market to identify growth opportunities and sales penetration;
6. Oversee execution of sales and marketing plans to achieve targets and objectives;
7. Analyze market trends, consumer behaviour, and competitor activities to inform decision-making;
8. Foster collaborative relationships with internal teams and external partners;
9. Monitor and evaluate the performance of sales channels, making adjustments as needed;
10. Uphold luxury standards in brand representation and customer interactions.

Requirements:

• Degree in Business Administration, Sales, Marketing, or a related field;
• Minimum of 5 years of experience in territory sales with a successful track record;
• Proven track record in understanding African markets, consumer behaviour, and cultural dynamics;
• Fluent in English - French proficiency an advantage;
• Strong business acumen, strategic focus, and financial management ability;
• Results-driven, proven leader with the ability to train, develop, and motivate a diverse sales team.

Package: Highly competitive remuneration package on offer - they will pay for the right person.

Hiring: Customer Service & Admin (Bilingual) — Helderberg Basin

Own the switchboard. Drive orders. Orchestrate events.

You'll:

• Capture same-day orders (zero errors)

• Invoice within 30 mins of confirmation

• Route calls in <10s & log every lead

• Coordinate trade shows/reseller days

Must-haves:

• English & Afrikaans
• Helderberg-based

• Fast, accurate admin & pro phone manner

• CRM/invoicing/Sheets confidence
• Driver's licence & transport

Nice-to-haves:
4x4/overlanding passion; event experience

To Apply (no generic CVs)

: Please use the below link for more details on how to apply.
Applications will only be considered when the instructions have been followed.

We at Assist World are looking for a highly motivated
Virtual Assistant (VA)
on behalf of client, who thrives in dynamic, fast-paced environments. The ideal candidate will have strong communication skills, be comfortable using AI tools and demonstrate initiative in solving problems and improving processes.

This role begins as a
2-month contract
with the opportunity to transition into a longer-term engagement on a month-to-month basis.

Key Responsibilities

• Manage customer service inquiries with professionalism and empathy across email and other communication channels.
• Support daily operational tasks, ensuring smooth coordination between teams and stakeholders.
• Organize and maintain inboxes, respond to messages, and flag priority communications.
• Utilize AI tools (e.g., ChatGPT, Gemini) to draft, proofread and optimize responses, processes, and documents.
• Assist in developing streamlined processes for efficiency and scalability.
• Provide ad hoc support on special projects as the company grows.

Qualifications

• 3 -5 years experience as a Virtual Assistant, Customer Support Specialist or similar role.
• Strong written and verbal communication skills in English.
• Tech-savvy with the ability to quickly learn and use AI tools, CRMs, and productivity platforms.
• Highly organized, detail-oriented and capable of managing multiple priorities.
• Independent, proactive, and solution-driven mindset.
• Flexible and adaptable to the needs of a startup environment.

Preferred Skills

• Experience in health tech or startup environments.
• Familiarity with project management or customer support platforms.
• Creative problem-solving and process improvement mindset.

Overview

We are seeking highly motivated Customer Service & Sales Specialists with proven experience in both delivering exceptional client support and driving sales results. This is a fast-paced, performance-driven environment where your communication skills, professionalism, and ability to connect with customers will directly impact success.

Key Responsibilities:

Client Engagement

• Handle inbound and outbound calls with professionalism, confidence, and energy.
• Drive sales performance by identifying opportunities, upselling, and closing with impact.
• Improve client service experience, create engaged clients, and facilitate organic growth
• Deliver outstanding customer service by addressing client needs, resolving concerns, and ensuring a positive customer journey.
• Ensure follow up and follow through on all client queries
• Identify any potential errors or obstacles that may arise which might impact client experience,
• Display leadership through your actions by accepting responsibility for daily deliverables and ensuring turnaround times are achieved.
• Maintain forward thinking and proactiveness by taking ownership of every interaction with the client and managing the clients queries from end-to-end
• Lead Management: Handle new case leads from sources such as social media and word-of-mouth.
• Case Creation: Create new case files by capturing essential client details, including name, phone number, and email.
• Client Communication: Manage initial calls through an automated dialer system, ensuring all interactions are professional and timely.
• Scripted Communication: Read the Welcome Script to clients who are interested in proceeding with case creation.
• Consistently achieve performance targets for both quality and sales metrics.
• Work collaboratively within a team while demonstrating personal accountability for results.

Client Verification

• Information Gathering: Collect additional client data on medical conditions, addresses, and financial background
• Agreement Management: Send agreements to clients via crm, confirm receipt, and track signed agreements.
• Data Entry: Update communication logs with call outcomes, reasons for non-continuation, and any additional case details.
• Maintain accurate customer records and ensure compliance with all processes and policies.
• Case Disposition: Disposition calls appropriately based on the client's responses
• Special Cases Handling: Manage interactions for clients with sponsors or minors, ensuring all necessary data is collected and agreements are signed.
• Quality Assurance: Follow quality control measures to ensure accuracy and adherence to procedures during client interactions and case creation.
• Technical Proficiency: Familiarity with using automated dialers (e.g., Vicidial), customer relationship management (CRM) systems, and basic office software.
• Team Collaboration: Willingness to work closely with the Welcome Team Lead and other departments to ensure the smooth handling of cases.

Experience & Qualifications

• Proven track record in both customer service and sales environment
• Must have no less than 12 months customer service experience and 6 months sales experience
• Must be currently active on a dialer or have recent direct face-to-face customer engagement experience (retail, in-person sales, or service)
• Strong communication skills with a voice that sounds incredible over the phone—clear, confident, engaging, and persuasive
• Demonstrated drive, resilience, and hunger to achieve targets
• Ability to adapt quickly, handle objections, and maintain professionalism under pressure
• International customer service experience. (Advantageous)
• Ability to work shifts from 3pm - 3am

We want customer-first specialists who truly care about client needs, can handle conversations with confidence, and are willing to go the extra mile. Sales skills are an advantage, but your service quality, professionalism, and voice presence are what will make you stand out