105 Lodge Staff jobs in South Africa

• Minimum of 5 years of lodge management experience
• Guide must have min of FGASA Level 2/NQF4 (must be current)
• First Aid Level 1 (min requirement)
• PDP (must be current)
• Excellent admin skills
• Good communication skills
• Must be able to manage staff and the lodge on a daily basis
• Great customer relations and interpersonal skills
• Basic knowledge of boreholes, solar system and generator (would be beneficial)

• Delivering outstanding guest service and personal hosting
• Overseeing all departments: front of house, housekeeping, food & beverage, maintenance, and activities
• Managing budgets, stock controls, and operational efficiency
• Leading, motivating, and developing a high-performing team
• Maintaining the highest standards in every detail of the lodges presentation and guest experience

• A proven track record in lodge or boutique hospitality management
• Strong leadership, communication, and organisational skills
• Warm, professional, and adaptable personalities
• A passion for nature, conservation, and the guest experience
• Financial acumen and administrative ability
• At least one partner with a hospitality or culinary background, and the other with operational/maintenance or activities experience

• Competitive remuneration package
• Fully furnished on-site accommodation
• The chance to live in a beautiful, remote location surrounded by nature
• A rewarding role where your efforts directly shape guest memories

• Manage the front-of-house operations, including guest check-in/check-out, hosting, and concierge services
• Ensure an exceptional guest experience throughout the lodge stay
• Supervise and support junior staff across all departments (housekeeping, kitchen, service, maintenance)
• Conduct room checks and maintain lodge standards
• Coordinate daily staff tasks and briefings
• Assist with inventory and stock control
• Oversee reservations and guest communication prior to arrival
• Act as the point of contact for any guest queries or concerns
• Step in for the General Manager or Owners when required

• Minimum 35 years experience in hospitality, with at least 12 years in a supervisory or lodge anchor role
• Strong leadership, communication, and organizational skills
• Excellent knowledge of front-of-house operations, food & beverage service, and guest engagement
• Proficient in MS Office and reservation systems
• Fluent in English (Afrikaans or additional languages beneficial)
• Valid South African drivers license (PDP an advantage)
• Friendly, hands-on, calm under pressure, and highly professional in appearance and conduct
• South African citizenship or valid work permit

• Competitive salary (dependent on experience)
• On-site accommodation and meals
• Uniform and laundry service
• Paid time off and a structured leave cycle
• Opportunity to work in a picturesque, nature-filled environment

Exclusive 6 bed lodge is recruiting a Lodge Manager with 3 years’ experience as a Camp Manager. This role is live-in at a lodge near Hluhluwe. It is open to single applicants and regret no pets.

Experience required:

• Experience in the service industry especially in dealing with guests and staff
• Hospitality qualification
• Valid unendorsed SA driver’s license essential
• Communication skills – with guests and fellow staff members
• Standard of your work must exceed the standard of the lodge
• Good organisational ability
• Lateral thinking ability
• Initiative
• Must adhere to World Class Hospitality and Service Standards
• Professional, courteous, hospitable to guests
• Must be able to cope under pressure to meet guests needs
• Must be able to lead people and correct things when needed
• Honest, have good integrity, proactive and driven person who has career ambitions

Duties and Responsibilities:

• Prepare welcome and departure notes for guests
• Check guests in during the day and manage dietaries, children, or any other special requests
• Implement and follow the BOPs
• Host guests
• Check set ups
• Check guests out and do daily room checks
• Provide superior service and quality to guests
• Manage bar orders
• Manage staff

The Lodge Manager is responsible for the total oversight of the guest experience at the lodge, ensuring exceptional guest interaction and creating a welcoming, authentic, and seamless stay. This includes hands-on leadership of the guest services team, proactive communication, issue resolution, and continuous training and development of all lodge team members to maintain the highest standards of luxury service and hospitality.

The Lodge Manager is also the chief liaison with all departments — Food & Beverage, Housekeeping, Guiding, Maintenance, and Front Office — to ensure a harmonized guest experience.

Key Responsibilities

Guest Experience & Service

• Be a visible and hands-on host, meeting and engaging with guests daily to ensure a personalized and unforgettable stay.
• Maintain the established standards of guest care, guest delight, and guest feedback management, always turning guest comments into opportunities for improvement.
• Respond promptly and graciously to all guest queries, complaints, and special requests; use all feedback as a learning platform.
• Act as the primary contact for high-profile guests, VIPs, travel agents, and media visits as required.
• Conduct regular guest briefings and ensure all activities and experiences run seamlessly.

Lodge Operations

• Take full responsibility for all lodge operations in the absence of the General Manager.
• Ensure consistent communication and alignment with all other lodge departments — food & beverage, housekeeping, guiding, guest relations, and maintenance — to ensure seamless service delivery.
• Ensure departmental procedures and service standards are current and in line with company SOPs and guest expectations.
• Maintain cleanliness, orderliness, and presentation of the lodge at all times.

Staff Leadership & Development

• Lead, mentor, and motivate the guest services team, setting clear goals, and performance expectations.
• Develop and support talent, including identifying and training team members for career growth.
• Conduct regular performance reviews, ensuring transparent communication, two-way feedback, and follow up on agreed personal development plans.
• Foster a collaborative and inclusive culture across all lodge departments.

Financial & Stock Controls

• Support accurate financial processes including daily expenditure control, stock control, ordering, and stock-take processes.
• Monitor guest services costs and recommend efficiencies without compromising guest satisfaction.
• Adhere to par stock levels and manage supplier relations for guest service products.

Compliance & Standards

• Maintain adherence to all company health, safety, and sustainability policies — including fire, hygiene, and HACCP.
• Ensure full team compliance with the company’s sustainability initiatives around water, waste, energy, and local partnerships.
• Implement and follow all HR policies and procedures including roster management, leave, overtime, and discipline.

Communication & Reporting

• Attend regular management meetings to report on guest feedback, lodge service performance, and staff development.
• Prepare timely and accurate reports for the General Manager and MORE Family Collection support office as required.

Required Skills & Experience

• Minimum of 3-5 years’ experience in a senior lodge management or guest services role in a 5-star safari or boutique hotel environment.
• Proven track record in delivering exceptional guest experiences.
• Strong leadership and interpersonal skills — a natural motivator and team player.
• Excellent communication skills, both written and verbal.
• High level of professionalism, emotional maturity, and flexibility.
• Organized, with exceptional attention to detail and problem-solving skills.
• Solid knowledge of lodge operations and luxury guest expectations.
• Valid driver’s license and own transport essential.
• Computer literate (MS Office Suite) and familiar with property management systems.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

We create opportunities and experiences for people to enrich their lives.

Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

Be AWARE (the “thoughtful” value)

Eyes and ears open

Arrive ready

Be human

Respond GENEROUSLY (the “more” value)Always respond

Give more, do more

Have a mindset of abundance

Strength in DIVERSITY (the “family” value)Act in harmony

Work together

Act inclusively

Make it BETTER (the “continuous improvement” value)

Positively influence

Keep learning

Own it

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3 days ago Be among the first 25 applicants

Join to apply for the Lodge Manager role at ExecutivePlacements.com - The JOB Portal

Recruiter:

Wild Dreams Hospitality

Job Ref:

WDH001627/Trav

Date posted:

Tuesday, July 1, 2025

Location:

Hoedspruit, South Africa

Salary:

18000

SUMMARY:

A luxury lodge located in the Greater Kruger region is looking for a hands-on ðð¢ððð ð ðð¡ððð¥ to lead their daily operations.

POSITION INFO:

The ideal candidate will have a strong background in hospitality management, exceptional leadership skills, and a passion for delivering consistently high levels of guest experience. This is a live-in role requiring strong operational oversight, excellent communication abilities, and a solutions-driven mindset.

Candidate Responsibilities:

• Oversee all lodge departments including Front of House, Housekeeping, Maintenance, F&B, and Guest Relations
• Manage the daily operation of the lodge to ensure smooth and efficient service delivery
• Maintain the highest standards of guest experience across all touchpoints
• Train, develop, and motivate a multicultural team to consistently perform to high standards
• Handle stock and inventory control, procurement, and monthly reporting
• Assist with budgeting and cost control, and ensure financial targets and KPIs are met
• Ensure property maintenance and infrastructure upkeep are carried out proactively
• Maintain health, safety, and hygiene standards in accordance with company and legal requirements
• Coordinate and manage all lodge hosting responsibilities and guest interaction
  
  

• Minimum 3–5 years of experience in lodge or hospitality management (preferably in a Big 5 reserve)
• Strong leadership and team management skills
• Experience in guest service delivery and conflict resolution
• Financial acumen with experience in budgeting, reporting, and stock control
• Solid computer literacy including MS Office; knowledge of property/lodge management systems an advantage
• Must be highly organized, hands-on, and adaptable
• Strong communication and interpersonal skills
• Valid driver's license (Code B or higher)
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Advertising Services

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Hoedspruit, Limpopo, South Africa 3 days ago

Hoedspruit, Limpopo, South Africa 3 days ago

Hoedspruit, Limpopo, South Africa 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Wild Dreams Hospitality - South Africa seeks a passionate individual with a well-developed concept of the importance of providing a world-class guest experience. The ideal candidate will have:

1. Strong leadership and mentoring skills.
2. Unrelenting attention to detail and high standards.
3. Experience in leading diverse teams.
4. Practical experience in maintenance.
5. Experience in mobile camping and safaris (advantageous).

If you are driven, energetic, compassionate, and ambitious, we encourage you to apply.

• Effectively lead the on-the-ground operational team in alignment with the company's core values and company policies
• Maintain strong communication with the team and across all levels of management to ensure cohesive operations
• Deliver and maintain high standards to ensure each guest has a memorable stay.
• Oversee security, health, and safety, adhering to all company procedures and SOPs.
• Implement and control budgetary systems in conjunction with the head office management team.
• Proactively plan for smooth lodge operations, coordinating with support departments.
• Ensure the lodge and back-of-house operations
  maintain constant high standards and run effectively
• Demonstrate the ability to handle challenges and resolve issues promptly in a remote and dynamic environment.

• Minimum 5 years of high-end safari lodge management experience
• Professional demeanour, mature, and well-presented
• Strong communication skills, both verbal and written.
• Strong interest in nature and activities relevant to the lodges location.
• Must have own transport and a valid drivers licence.
• Knowledgeable in wine and food.
• Exceptional skills in managing staff and guest relations.
• Ability to multitask, adapt to changing business needs, and think on your feet.
• Strong organisational and time management skills.
• High focus on attention to detail.
• Experience in overseeing and conducting maintenance and ensuring high standards of lodge upkeep.
• Must be a South African citizen or have a valid work permit.
• Strong and demonstrable experience with staff management and labour relations. Experience with trade unions would be beneficial.