116 Lodge Staff jobs in South Africa

• Act as the main contact for guests, handling check-ins, check-outs, and queries
• Coordinate communication between lodge departments to ensure seamless service
• Assist with administrative duties, including reservations and record-keeping
• Support lodge management with daily operations and guest relations
• Uphold the lodges standards of service and hospitality at all times

• Strong communication and organizational skills
• Previous hospitality or front office experience preferred
• Ability to multitask and remain calm under pressure
• Professional, welcoming, and service-oriented attitude

• Oversee the daily operations of the lodge, ensuring service excellence across all departments
• Lead, motivate, and develop a diverse team to deliver the highest levels of guest satisfaction
• Manage guest relations, ensuring personalized and memorable experiences for every visitor
• Implement and maintain standards of quality, service, and operational efficiency
• Oversee financial management, including budgeting, stock control, and cost management
• Ensure compliance with health, safety, and environmental standards
• Foster strong relationships with stakeholders, suppliers, and local communities

• Proven experience in a senior management role within a 5* lodge or luxury hospitality environment
• Strong leadership and people management skills with a hands-on approach
• Exceptional guest service orientation with excellent communication skills
• Solid financial and administrative acumen
• Ability to thrive in a remote, fast-paced, and high-pressure environment
• Passion for luxury hospitality and commitment to sustainability and conservation principles

• Assist with day-to-day lodge operations, including front of house, housekeeping, and F&B
• Provide support to lodge management and act as a point of contact in their absence
• Ensure guest experiences are seamless, personalized, and of the highest standard
• Handle administration, reservations, and stock control as required
• Maintain strong communication between departments to ensure efficient service delivery
• Uphold lodge standards and assist in training and supporting staff

• Previous lodge or hospitality experience in a similar role
• Strong administrative and organizational skills
• Excellent interpersonal and guest relations abilities
• Flexible, hands-on, and able to adapt quickly to changing needs
• Passion for hospitality and the guest experience
• Knowledge of reservations systems and stock management is advantageous

Kendrick Recruitment is seeking either a Lodge Management Couple or an experienced Lodge Manager to join a luxury lodge in the Timbavati. This role requires dynamic leadership, meticulous attention to detail, and a strong commitment to delivering world-class guest experiences.

Key Responsibilities:

Lead and manage the day-to-day lodge operations, ensuring smooth and efficient functioning.

Oversee and support all departments, maintaining high standards across guest services, housekeeping, food & beverage, and maintenance.

Deliver exceptional guest experiences through personal interaction and attention to detail.

Manage, train, and mentor staff to uphold service excellence and company standards.

Monitor and control budgets in collaboration with senior management.

Ensure health, safety, and security procedures are adhered to at all times.

Coordinate and plan strategically for ongoing operational success.

Maintain the lodge facilities to the highest standards, managing preventative and reactive maintenance.

Requirements:

Minimum of 5 years’ experience in high-end safari lodge management.

Strong leadership, communication, and interpersonal skills.

Excellent organisational and time management abilities.

Knowledge of food, wine, and hospitality standards.

Ability to multitask and problem-solve effectively in a remote environment.

South African citizenship or valid work permit essential.

A valid driver’s licence and own transport required.

Experience in staff management and labour relations, including dealing with trade unions, advantageous.

This is a rare opportunity for passionate and professional hospitality leaders to play a key role in a prestigious luxury lodge within one of South Africa’s most renowned wildlife regions.

The Lodge Manager is responsible for the total oversight of the guest experience at the lodge, ensuring exceptional guest interaction and creating a welcoming, authentic, and seamless stay. This includes hands-on leadership of the guest services team, proactive communication, issue resolution, and continuous training and development of all lodge team members to maintain the highest standards of luxury service and hospitality.

The Lodge Manager is also the chief liaison with all departments — Food & Beverage, Housekeeping, Guiding, Maintenance, and Front Office — to ensure a harmonized guest experience.

• Be a visible and hands-on host, meeting and engaging with guests daily to ensure a personalized and unforgettable stay.
• Maintain the established standards of guest care, guest delight, and guest feedback management, always turning guest comments into opportunities for improvement.
• Respond promptly and graciously to all guest queries, complaints, and special requests; use all feedback as a learning platform.
• Act as the primary contact for high-profile guests, VIPs, travel agents, and media visits as required.
• Conduct regular guest briefings and ensure all activities and experiences run seamlessly.

• Take full responsibility for all lodge operations in the absence of the General Manager.
• Ensure consistent communication and alignment with all other lodge departments — food & beverage, housekeeping, guiding, guest relations, and maintenance — to ensure seamless service delivery.
• Ensure departmental procedures and service standards are current and in line with company SOPs and guest expectations.
• Maintain cleanliness, orderliness, and presentation of the lodge at all times.

• Lead, mentor, and motivate the guest services team, setting clear goals, and performance expectations.
• Develop and support talent, including identifying and training team members for career growth.
• Conduct regular performance reviews, ensuring transparent communication, two-way feedback, and follow up on agreed personal development plans.
• Foster a collaborative and inclusive culture across all lodge departments.

• Support accurate financial processes including daily expenditure control, stock control, ordering, and stock-take processes.
• Monitor guest services costs and recommend efficiencies without compromising guest satisfaction.
• Adhere to par stock levels and manage supplier relations for guest service products.

• Maintain adherence to all company health, safety, and sustainability policies — including fire, hygiene, and HACCP.
• Ensure full team compliance with the company’s sustainability initiatives around water, waste, energy, and local partnerships.
• Implement and follow all HR policies and procedures including roster management, leave, overtime, and discipline.

• Attend regular management meetings to report on guest feedback, lodge service performance, and staff development.
• Prepare timely and accurate reports for the General Manager and MORE Family Collection support office as required.

• Minimum of 3-5 years’ experience in a senior lodge management or guest services role in a 5-star safari or boutique hotel environment.
• Proven track record in delivering exceptional guest experiences.
• Strong leadership and interpersonal skills — a natural motivator and team player.
• Excellent communication skills, both written and verbal.
• High level of professionalism, emotional maturity, and flexibility.
• Organized, with exceptional attention to detail and problem-solving skills.
• Solid knowledge of lodge operations and luxury guest expectations.
• Valid driver’s license and own transport essential.
• Computer literate (MS Office Suite) and familiar with property management systems.

We Create Opportunities And Experiences For People To Enrich Their Lives.

Our Values Guide Our Behaviours And How We Act, And They Help Us Find The Right Partnerships For Growth

• Be AWARE (the “thoughtful” value) - Eyes and ears open, Arrive ready, Be human
• Respond GENEROUSLY (the “more” value) - Always respond, Give more, do more, Have a mindset of abundance
• Strength in DIVERSITY (the “family” value) - Act in harmony, Work together, Act inclusively
• Make it BETTER (the “continuous improvement” value) - Positively influence, Keep learning, Own it

Wild Dreams Hospitality - South Africa seeks a passionate individual with a well-developed concept of the importance of providing a world-class guest experience. The ideal candidate will have:

1. Strong leadership and mentoring skills.
2. Unrelenting attention to detail and high standards.
3. Experience in leading diverse teams.
4. Practical experience in maintenance.
5. Experience in mobile camping and safaris (advantageous).

If you are driven, energetic, compassionate, and ambitious, we encourage you to apply.

Lodge Manager Luxury Safari Lodge Greater Kruger

Salary : R2000 per month (Live-In)

Rotation : 21 Days On / 7 Days Off

Kendrick Recruitment is seeking a capable and experienced Lodge Manager for a renowned luxury safari lodge located in the Greater Kruger area. The successful candidate will act as the second-in-command to senior management and play a key leadership role in the daily operations of the lodge.

Key Responsibilities :

Oversee all operational departments including housekeeping maintenance butlers and general staff

Ensure high standards of guest service and lodge presentation are consistently maintained

Enforce systems and procedures to ensure efficiency and consistency across departments

Support the senior management team in delivering an exceptional guest experience

Lead by example with a friendly yet firm management style

Motivate and manage staff to ensure discipline teamwork and adherence to lodge standards

Assist in stock control staff scheduling and lodge administration

Requirements :

Minimum of 3 5 years experience in a similar role within a 5-star luxury lodge environment

Proven leadership and staff management skills

Strong organisational and problem-solving abilities

Confident professional and approachable demeanour

Excellent communication skills and attention to detail

Ability to thrive in a remote bush environment

Package Includes :

Private ensuite apartment accommodation

All meals provided while on duty

Structured 21 / 7 work cycle

This is a fantastic opportunity for a confident and hands-on lodge professional looking to grow their career within a high-end safari environment. Suitable candidates are invited to submit their CV for consideration.

Key Skills

Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 2000 - 2000

Overview

Our client in the Tourism industry is currently looking for a Lodge Manager , in Durban, Kwa Zulu Natal.

• Prepare welcome and departure notes for guests.
• Check guests in during the day and manage dietaries, children, or any other special requests.
• Implement and follow the BOPs.
• Host guests during the day - meet them back from the drive and assist with any requests they have.
• Ensure that all products that encounter the guest are consistently of the correct standard.
• Check set-ups for breakfast, lunch, and dinner.
• Make sure the main area is always tidy and styled to the BOPs.
• Host guests at mealtimes and check the smooth running of service from the kitchen and waiters.
• Check guests out and do daily room checks.
• Work closely with waiters and HODs to maintain a high service standard.
• Assist in any other departments as and when required.
• Provide superior service and quality to guests.
• Manage bar orders.
• Manage staff, staff time books, performance, and other HC-related.

• Minimum 3 years relevant camp management experience.
• Experience in the service industry, especially in dealing with guests and staff.
• This is a permanent live-in position, based at Rock Lodge.
• Communication skills - with guests and fellow staff members.
• The standard of your work must exceed the standard of the lodge.
• Must adhere to World Class Hospitality and Service Standards.

• Up to R20 500 per month.

Overview

The Lodge is seeking a dynamic, hands-on Lodge Manager who thrives in both guest-facing and operational environments. This unique role blends the warmth and leadership of lodge management with the precision and accountability of administrative oversight. If you’re a natural host with a head for numbers, a heart for hospitality, and the resilience to lead in a remote luxury setting, we’d love to hear from you.

• Oversee daily lodge operations, ensuring seamless guest experiences and efficient team coordination
• Lead and mentor staff across departments, fostering a culture of excellence and accountability
• Maintain high standards of service, cleanliness, and safety throughout the lodge
• Accurately capture and manage guest reservations, ensuring all booking details are complete and correct while liaising remotely with the central reservations office in Johannesburg
• Build and maintain strong relationships with travel agents and tour operators to support repeat business and positive brand representation
• Oversee internal guest transfers and room allocations, ensuring smooth coordination and optimal guest experience
• Perform duty manager shifts, including hosting guests and supervising service teams to ensure seamless daily operations
• Drive on-site sales of beverages and curios, maintaining stock levels and promoting guest engagement
• Coordinate and execute bush experiences such as picnics, gin stops, and bespoke outdoor setups, tailored to guest preferences
• Demonstrate initiative and creativity in planning and delivering memorable moments for special occasions and celebrations

• Manage lodge budgets, revenue tracking, and expense control to ensure financial sustainability
• Prepare and submit accurate daily, weekly, and monthly financial and performance reports
• Reconcile petty cash, credit card transactions, and supplier invoices, maintaining transparent records
• Monitor Property Management System (PMS) trial balances and resolve discrepancies promptly
• Support internal and external audits by ensuring compliance with financial controls and standard operating procedures
• Oversee inventory management and conduct regular stock takes across departments
• Investigate financial variances and implement proactive cost-control measures to optimize lodge operations

• Personally welcome guests and ensure their stay exceeds expectations
• Handle guest feedback with professionalism and empathy
• Uphold confidentiality and protect guest and lodge property

• Lead recruitment, onboarding, and performance management of lodge and camp staff
• Conduct training, appraisals, and disciplinary procedures in line with company policy
• Foster a culture of excellence, respect, and continuous development
• Build strong interdepartmental relationships to ensure operational effectiveness

• Actively participates in the Health and Safety committee to uphold workplace standards
• Well-versed in Employment Equity principles and reporting requirements
• Demonstrates a solid understanding of labour law and confidently manages disciplinary procedures when required
• Ensure adherence to SANParks regulations, environmental standards, and safety protocols
• Maintain up-to-date licences and permits for camp operations and staff
• Champion eco-conscious practices and community development initiatives

• Implement emergency procedures and ensure staff training and drills
• Maintain compliance with OHS legislation and lodge standards

• Maintain clear communication channels with staff, guests, and senior leadership
• Provide regular updates on lodge performance, guest feedback, and operational incidents
• Support internal and external audits and ensure documentation accuracy

• Analyse feedback to identify areas for enhancement
• Introduce innovative ideas aligned with the Lodge brand

• 3-5 years’ experience in luxury lodge or hospitality management, with strong administrative exposure
• Strong leadership, interpersonal, and crisis management skills
• Excellent communication and financial acumen
• Proficient in Microsoft Office and Property Management Systems (e.g., Apex, Opera)
• Valid driver’s licence
• First aid training and knowledge are beneficial
• Fluency in English; knowledge of Shangaan or other African languages is advantageous
• Professional, detail-oriented, and guest-centric
• Adaptable, resilient, and composed under pressure
• Self-disciplined, punctual, and respectful
• Passionate about hospitality, nature, and cultural engagement
• Able to work independently and take full responsibility for tasks
• Strong organisational skills and financial acumen
• Warm and welcoming demeanor with a commitment to excellence

Management

The position is available to either a single candidate or a couple, provided one partner is a qualified Field Guide or Camp Manager.

• This is a live-in role, suitable for individuals or couples.
• Accommodation and meals are provided.
• Leave includes 7 consecutive days off per month and 21 consecutive days of annual leave.
• Applicants must supply contactable references from at least three previous managers.

A highly competitive, market-related package will be discussed during interviews or upon request.

The package includes a Provident fund of which the company contributes 5%.

Please submit your letter of motivation , qualifications and CVs by close of business on 25 September 2025.

Note: Candidates must be willing and able to travel to the Kruger National Park for interviews if required. Due to the lodge’s remote location, we are unable to accommodate candidates with pets or young children.