127 Loan Servicing jobs in South Africa
Banking Operations Manager
Posted 10 days ago
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What We Do:
We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts, we're on it!
Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.
Speaking of love, we’re looking for Lulas who love to make a difference to join our team and change the game.
CULTURE CODE
- We Embrace Curiosity- We continuously seek better ways to deliver value with a solutions-over-problems mindset.
- We win as One - We collaborate, build strong relationships and value diverse perspectives
- We’re Driven by Purpose - We are passionate and committed to delivering the best products and services for SMEs
- We Execute with Ambition - We set ambitious goals, embrace challenges, and deliver with focus and determination.
We are seeking an experienced individual with a background in product operations within a fintech or digital banking environment. This role is crucial for driving operational efficiency and delivering an exceptional customer experience for our banking product.
Key Responsibilities:
- Provide oversight and guidance on end-to-end banking operations, ensuring seamless coordination between internal teams and external service providers to deliver a frictionless customer experience at all times.
- Evaluate, design, and continuously refine banking operational processes in line with fintech best practice, focusing on automation, scalability, and efficiency.
- Manage day-to-day operations across various payment rails (EFT, card networks, instant payments, and merchant services), working closely with internal and external stakeholders to monitor and maintain uptime and integrity across all payment systems.
- Act as the business operations lead for integration and management of third-party vendors, banking partners, and the core banking system partner, ensuring service-level agreements (SLAs) are met, and that incidents are resolved promptly with minimal disruption.
- Use data dashboards and reports to track key operational metrics, including activation rates, transaction success rates, customer onboarding speed, compliance indicators, and turnaround times.
- Collaborate cross functionally with the customer support, sales, product and compliance teams to design and refine customer journeys from onboarding to transaction fulfillment, ensuring each touchpoint reflects operational excellence.
- Support strategic initiatives such as launching new financial products or enhancing operational risk frameworks.
- Act as a key stakeholder in operational readiness assessments and go-to-market execution plans.
- Bachelor’s degree in Finance, Business Administration, Banking, or related field.
- 5+ years of experience in banking operations, with at least 2 years in a fintech or digital banking environment.
- Strong understanding of digital payment ecosystems (EFT, card networks, instant payments, and merchant services)
- Proven ability to manage risk and ensure compliance in a fast-paced regulatory landscape.
- Hands-on experience with KYC/AML processes, transaction monitoring, and dispute resolution.
- Excellent analytical, problem-solving, and leadership skills.
- Experience with operations automation, CRM platforms, and BI reporting is a plus.
- Experience launching or scaling operations in a startup or high-growth fintech.
- Familiarity with South African fintech ecosystems and regulators (e.g., SARB, FSCA).
- Strong analytical and problem solving capabilities.
- Strong Strategic and critical thinking ability
- Agile project management experience.
- Ability to manage ambiguity in a fast paced environment
- Collaborative approach to solving problems with various stakeholders
Banking Operations Analyst
Posted 13 days ago
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Banking Operations Analyst
Apply: On site locations: Johannesburg | Time type: Full time | Posted on: Posted 30+ Days Ago | Job requisition id: JR9781
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
The Banking Operations Analyst is responsible for identifying, communicating, and resolving missing or erroneous deposit transactions, as well as addressing customer deposit complaints promptly to enhance customer experience and support revenue growth. The role also involves monitoring processing activities across multiple regions and taking corrective actions to ensure smooth operations and a positive customer experience on the Betway Platform.
Key Responsibilities:
- Accurate sourcing of statement data according to operational requirements.
- Timely resolution of escalations and queries based on SLA.
- Accurate manual credit entries to ensure optimal customer experience within SLA.
- Investigate system/process issues, escalate, and collaborate with internal and external teams to resolve processing problems.
- Review and update training manuals, SOPs, and product documents to enhance team knowledge.
- Build relationships with finance, call centers, and other teams for effective resolution and communication.
- Communicate process changes and relevant information to other departments for knowledge sharing.
- Research competitor offerings and suggest improvements to enhance customer experience.
- Identify potential risks in processes or systems and recommend mitigations.
- Engage in continuous self-development and upskilling.
- Perform manual reconciliations as needed.
- Identify and escalate data or statement issues.
- Troubleshoot issues with third-party processors and internal departments, proposing solutions to prevent recurrence.
- Stay informed about sporting events that could impact transaction volumes.
- Assist with testing and onboarding of new processing providers.
- Review and improve the customer journey and operational efficiency.
- Monitor reports for volume spikes and alert management and third parties.
- Collaborate with call centers to analyze volume drivers and root causes.
- Provide detailed shift analysis to ensure continuity and informed decision-making.
- Communicate processing issues effectively with supporting analysis for stakeholders.
Skills & Experience Required:
- Intermediate or advanced Excel skills.
- Understanding of transactional processing via mobile money, cards, e-wallets, internet banking, and vouchers.
- Technical knowledge of data sources, analysis, and reporting.
- Ability to identify trends through detailed analysis.
- Experience in reconciliation and statement auditing.
- Preferably a BCom degree or working towards one.
- Innovative, solution-oriented, deadline-driven, and good at time management.
- Adaptable to change, responsible, and accountable.
- Self-motivated and eager to learn.
- Ability to work independently and in teams.
- Strong attention to detail and communication skills.
- Own reliable transport and willingness to work shifts, including weekends and public holidays.
- Knowledge of financial product development/implementation is an advantage.
*Relevance to our Talent Management and Talent Development Programme will be considered in recruitment.
*Candidates may need to complete assessments.
This role requires trust and honesty, with access to sensitive financial data. A credit and criminal record check, as well as qualification verification, will be conducted. By applying, you consent to these checks, which are confidential and for verification purposes.
If you do not hear from us within 2 weeks, please consider your application unsuccessful.
The perfect place to work, play, and grow!
About UsFounded in 1999, Betway has grown into a community of over 1,000 talented individuals across Africa. We are rooted in markets like Ghana and South Africa, expanding across East, West, and Southern Africa, embracing sports betting fans and offering diverse career opportunities in banking, finance, marketing, development, and customer care.
#J-18808-LjbffrBanking Operations Analyst
Posted 13 days ago
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Join to apply for the Banking Operations Analyst role at Betway Africa
Join to apply for the Banking Operations Analyst role at Betway Africa
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Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
The Banking Operations Analyst is responsible for the identifying, communicating and correcting / resolving of missing or erroneous deposits transactions as well as resolving customer deposit complaints timeously to improve and uphold a positive customer experience and protect and support revenue growth in the business. The Banking Operations Analyst is also responsible for the monitoring of processing throughout multiple regions and taking corrective actions should there be interruption to processing to ensure that we uphold a good customer experience across the Betway Platform.
Key Responsibilities:
- Accurate Sourcing of statement data as per the operational requirement.
- Timeous resolution of escalations/queries based on Company / Team SLA.
- Accurate and timeous capturing of manual credits to ensure our customers have received the best possible experience within the expected SLA.
- Investigate and highlight problematic processors / systems affecting transactional processing, escalate and drive resolution by assisting internal Devs and external third parties to get resolve processing issues.
- Review training manuals, Product documents and SOP’s provided and enhance the manuals with new information that can assist the team to enhance their knowledge.
- Build relationships with Finance, Call Centres and other internal and external teams to ensure optimal resolution of escalations and quick responses and implementation on development requests or information needed.
- Communicate changes in process / notifications from processors or banks and any other relevant information regarding Monies in to other departments to ensure knowledge sharing and to enable other teams to be better prepared to manage the customer’s experience.
- Investigate and Review competitor’s offerings through daily research and query/escalation monitoring and put forward researched suggestions of changes required to improve our offering and ultimately our customers experience with our brand.
- Identify possible risk areas in process or systems with suggestions for changes required to management to mitigate these risk areas and protect our Brand form financial loss or abuse.
- Consistently be improving skills and knowledge through Self-Development and Upskilling in all areas.
- Perform manual reconciliations where necessary.
- Identify data/statement issues and escalate to Appropriate 3rd party or internal departments to have issues resolved.
- Being able to Trouble shoot issues directly with 3rd party Processors, and internal departments to identify cause and put forward researched solutions suggestions to fix any current issues that might occur and prevent issues from occurring in future.
- Must be aware of current and upcoming sporting events and have insight on events that could contribute to volume spikes in the business.
- Assist with integration testing and on boarding of new processing providers
- Continuously review and evaluate the customer journey and actively take part in improving the customer’s experience.
- Identify and put forward areas for improvement in efficiency around process or policies through automation, bulk functions or enhancements to manual processes.
- Monitor Monies In reports and statistics daily to highlight spikes and alerts to management and 3rd parties to ensure minimal customer negative impact and quick resolutions.
- Work closely with the Call Centre to monitor volumes whilst investigating possible impacted areas and assist Call centre management to identify root causes of volume drivers and escalate to relevant responsible teams to take quick action.
- Include detailed analysis of shifts in handovers outlining the volume drivers and important information or actions taken during shift to ensure management and the team is always up to date and able to take follow up actions post shifts.
- Effectively communicate findings concerning processing issues to relevant stakeholders with informative and detailed supporting analysis of the issues being experienced so stakeholders can make informed decisions and take relevant actions.
- Intermediate / Advanced Excel Skills.
- A good functional understanding of transactional processing via Mobile money, Cards, E-cash/E-Wallet, Internet Banking and voucher purchases.
- Have a technical understanding of data sources, analysing of data and reporting
- Strong ability to identify tends in processing through detailed analysis.
- Strong Reconciliation / auditing of statements experience is essential.
- Having a BCom or working towards a BCom is preferable.
- Innovative and solution driven.
- Deadline driven and good time management.
- Adapt well to change.
- Strong sense of accountability and responsibility.
- Self-Development Driven.
- Ability to work under pressure.
- Ability to work alone and within a team.
- Strong attention to detail.
- Strong team player.
- Strong written and oral communication.
- Successful candidate must have own reliable transport.
- Successful candidate must be willing to work in a shift-based role with some shifts falling on weekends and public holidays as required by the business.
- Knowledge/exposure to financial product development/implementation would be an advantage.
- Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
- Shortlisted candidates may need to complete an assessment.
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow! Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Entertainment Providers
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#J-18808-LjbffrBanking operations manager
Posted today
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Business and Commercial banking (BCB) Operations Graduate Programme
Posted 13 days ago
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Business and Commercial Banking (BCB) Operations Graduate Programme
Job Overview
Business Segment: Business & Commercial Banking
Location: ZA, GP, Johannesburg, Simmonds Street
Operations grads get to be part of a World Class Operations journey in Johannesburg at our Simmonds offices. Our graduates get exposure to mentoring and coaching in addition to personal development. Our graduates get to work on exciting initiatives such as project management focusing on Automation, use of AI to transform business, digitisation, operational excellence and process improvement.
Key Responsibilities include:
- To automate and digitise operational processes.
- To improve and refine processes within Business and Commercial Banking to enhance efficiency and quality.
- To analyse data and provide insights into process performance and identify inefficiencies for enhanced client experience.
- Keep abreast of operational excellence trends.
- Ad hoc reporting and insights to inform business decisions.
Qualifications
Final year undergraduate, Honours or Masters Degree (Completed or currently completing in 2025) in a related or similar qualification to:
- Automation
- Digitisation
- Process Improvement and Analytics
- Data Analytics
Additional Information
- Must be a South African citizen
- Must be under 30 years of age
- No more than two years’ work experience
- Minimum of 65% average over all years of study
Key Skills and Attributes
- Working collaboratively with others
- Resilience
- Creative problem solving and considered decision making
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or
#J-18808-LjbffrBusiness and commercial banking (bcb) operations graduate programme
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Accountant (Financial Services)
Posted 13 days ago
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Join to apply for the Accountant (Financial Services) role at ExecutivePlacements.com - The JOB Portal
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SUMMARY:
A reputable and growing business is looking for a detail-oriented and proactive
Accountant (Financial Services)
Recruiter:
Network Recruitment
Job Ref:
NFR006823/Angie
Date posted:
Friday, June 27, 2025
Location:
Johannesburg, South Africa
SUMMARY:
A reputable and growing business is looking for a detail-oriented and proactive Accountant , with strong tax experience, to join their finance team. The ideal candidate will be responsible for the full accounting function, tax compliance, and supporting the business with accurate financial reporting and analysis. This role is ideal for someone with a solid foundation in accounting, paired with a deep understanding of tax legislation and requirements, who is eager to grow in a fast-paced and professional environment.
POSITION INFO:
Key Responsibilities:
- Prepare monthly management accounts and financial statements
- Handle VAT, PAYE, and other statutory submissions
- Prepare and submit corporate income tax returns (ITR14)
- Assist with tax planning and ensure compliance with current tax legislation
- Maintain accurate general ledger accounts and perform reconciliations
- Prepare audit packs and liaise with external Auditors during audits
- Support budgeting, forecasting, and cash flow reporting
- Assist with SARS correspondence and tax queries
- Ensure that all financial and tax records are maintained in compliance with the relevant regulations
- Provide support on ad hoc finance and tax projects as needed
- BCom Accounting or similar qualification (SAIPA/SAICA articles advantageous)
- Minimum 3–5 years accounting experience with a strong focus on tax
- Solid knowledge of South African tax laws and regulations
- Experience preparing and submitting SARS tax returns
- Proficient in accounting software (e.g., Xero, Sage, CaseWare, or similar)
- Strong Excel skills and high attention to detail
- Deadline-driven, with good problem-solving skills and initiative
- Experience with trusts or group structures
- Working knowledge of eFiling and related SARS platforms
- Exposure to IFRS or IFRS for SMEs
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
We also invite you to contact us to discuss your next career move in finance!
For more information, contact:
Angelique Jardim
Specialist Recruitment Consultant
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Accounting/Auditing and Finance
- Industries Advertising Services
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About the latest Loan servicing Jobs in South Africa !
Accountant (Financial Services)
Posted today
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- âï¸ Completed articles (SAICA or SAIPA)
- âï¸ Experience in Financial Services is essential (Banking, Insurance, Investment, Asset Management, etc.)
- ⸠S ong technical accounting, reporting, or regulatory knowledge
- â ¸mbitious, detail-oriented professionals with a passion for excellence
Whether you're ready for a new challenge or exploring opportunities in dynamic and respected firms, we want to connect with you.
If you are interested in this opportunity, please apply directly. For more finance jobs, please visit
Accountant (Financial Services)
Posted today
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- Monthly accounting and reporting, including bank reconciliations
- Preparation of CEO reports and month-end packs
- Accurate calculation and processing of commission and remuneration (weekly and monthly)
- Payment submissions and ensuring timeous payouts to agents and intermediaries
- Resolving payroll-related queries from sales teams
- Validating data from the policy administration system and checking commission accuracy
- Supporting the Operational Finance Manager on key deliverables
ð¬ Youll Thrive If You Enjoy:
- Working with numbers and financial systems
- Supporting internal and external stakeholders
- Solving payment or payroll queries
- Maintaining high accuracy and tight deadlines
- Continuously learning and keeping up with industry regulations
â Minimum Requirements:
- 3-year relevant tertiary qualification (Diploma or Degree preferred)
- 1-5 years' experience in accounting, commissions or payroll admin
- Strong Excel skills and experience with accounting systems (Dynamics 365 preferred)
- Experience in financial services or insurance will be highly advantageous
- Exposure to intermediary commission structures a plus
If you are interested in this opportunity, please apply directly. For more finance jobs, please visit
Financial Services Consultant
Posted 1 day ago
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Location: Hermanus, Overberg, Western Cape
Salary: TBC
What Youll Do:
- Manage warm leads and qualify client needs across services like policy encashments, tax emigration, forex, and more.
- Conduct virtual consultations and deliver tailored or scripted guidance (depending on role).
- Drive the full sales cycle, from initial contact to closing, with compliance front of mind.
- Collaborate closely with internal teams to ensure seamless service delivery.
- Maintain accurate client records via CRM tools (Salesforce or similar).
- Tertiary qualification in Finance, Commerce, Sales or related field
- Strong knowledge of South African tax law, exchange control regulations, and expat financial needs.
- RE5 / RE1 certification
- 2+ years experience in financial services, sales, or expat support preferred.
- Empathy, professionalism, active listening, and a consultative sales mindset.
- Comfortable with video calls, spreadsheets, and guiding clients through compliance steps.