133 Linux Support jobs in South Africa
Associate Linux Support Engineer
Posted 7 days ago
Job Viewed
Job Description
Canonical Cape Town, Western Cape, South Africa
Join or sign in to find your next jobJoin to apply for the Associate Linux Support Engineer role at Canonical
Canonical Cape Town, Western Cape, South Africa
3 days ago Be among the first 25 applicants
Join to apply for the Associate Linux Support Engineer role at Canonical
Get AI-powered advice on this job and more exclusive features.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
We are hiring an Associate Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.
We regularly solve interesting, technical problems. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support experience on the full technical stack at Canonical, across cloud, desktop and IoT. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role.
Location: This is a globally remote role.
The role entails
- Working from your remote home office to provide technical support for employees.
- Being available to take ownership of new cases via telephone, email and web
- Acting as an internal customer advocate keeping them updated in a timely manner
- Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
- Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.
- Drafting and distributing technical notices for internal and external communication.
- Prioritising your work in order to accomplish the most important and urgent tasks first
- Keeping on learning as our products and services grow and evolve
- Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix
- Maintaining regular communication and information exchange with the rest of the team, locally and remotely
- Identifying and suggesting any opportunities to provide a better service
- Participating in a regular weekend working rotation
- Exceptional academic track record from both high school and university
- Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
- Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
- Track record of going above-and-beyond expectations to achieve outstanding results
- Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
- Knowledge or basic hands-on experience on 2 or more of:
- Linux server administration
- Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
- Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
- Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
- Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
- Strong written and verbal English communication skills
- Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation
- Result-oriented, with a personal drive to meet commitments
- Ability to travel internationally twice a year, for company events up to two weeks long
Nice-to-have skills
- Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
- Experience with other open-source desktop technologies
- Active contribution to open-source projects/forum/code
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues
- Priority Pass, and travel upgrades for long haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries Software Development
Referrals increase your chances of interviewing at Canonical by 2x
Get notified about new Support Engineer jobs in Cape Town, Western Cape, South Africa .
L2 Electrotechnical Support Engineer, part-time (South Africa)Cape Town, Western Cape, South Africa 3 weeks ago
City of Cape Town, Western Cape, South Africa 3 weeks ago
Cape Town, Western Cape, South Africa 3 days ago
Cape Town, Western Cape, South Africa 3 days ago
Cape Town, Western Cape, South Africa 2 days ago
Cape Town, Western Cape, South Africa 6 months ago
Cape Town, Western Cape, South Africa 3 days ago
Cape Town, Western Cape, South Africa 3 days ago
Cape Town, Western Cape, South Africa 2 months ago
Cape Town, Western Cape, South Africa 3 days ago
Cape Town, Western Cape, South Africa 3 weeks ago
Cape Town, Western Cape, South Africa 2 months ago
Cape Town, Western Cape, South Africa 9 months ago
Cape Town, Western Cape, South Africa 9 months ago
City of Cape Town, Western Cape, South Africa 4 days ago
City of Cape Town, Western Cape, South Africa 2 weeks ago
Cape Town, Western Cape, South Africa 2 months ago
Cape Town, Western Cape, South Africa $1,400.00-$,000.00 1 week ago
Cape Town, Western Cape, South Africa 1 week ago
Software Engineer (Python) - Supply ChainCape Town, Western Cape, South Africa 1 month ago
Embedded Linux Field Engineer for Devices/IoTCape Town, Western Cape, South Africa 3 days ago
Software Engineer - Immutable Ubuntu DesktopCape Town, Western Cape, South Africa 4 months ago
Software Engineer (Python) - Supply ChainCape Town, Western Cape, South Africa 1 month ago
Cape Town, Western Cape, South Africa 3 days ago
Cape Town, Western Cape, South Africa 3 days ago
Community Engineer (multiple roles and seniority levels)Cape Town, Western Cape, South Africa 2 weeks ago
Cape Town, Western Cape, South Africa 3 days ago
Graduate Software Engineer, Open Source and Linux, Canonical UbuntuCape Town, Western Cape, South Africa 3 days ago
Cape Town, Western Cape, South Africa 1 week ago
Cape Town, Western Cape, South Africa 1 week ago
Cape Town, Western Cape, South Africa 2 months ago
Cape Town, Western Cape, South Africa 1,400.00- 2,000.00 2 weeks ago
Cape Town, Western Cape, South Africa 3 days ago
Cape Town, Western Cape, South Africa 5 months ago
Software Engineer (Python/Linux/Packaging)Cape Town, Western Cape, South Africa 3 days ago
Linux Cryptography and Security EngineerCape Town, Western Cape, South Africa 3 days ago
Cape Town, Western Cape, South Africa 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrLinux & System Administration Specialist
Posted 19 days ago
Job Viewed
Job Description
The server & network infrastructure team is seeking a strong Linux & Systems Administration Specialist to join its team. You will require a proven track record with at least 5+ years’ experience in a similar role having supported Linux Systems in an enterprise environment. You will also preferably be certified on CentOS, RedHat or Oracle Linux. Network and Firewall related knowledge and skill is an advantage.
In this position you will be required to:
- Install, configure, support and maintain Linux servers in development, test and production environments.
- Investigate and troubleshoot performance and other issues.
- Maintain design and support documentation.
- Possess strong general knowledge of Infrastructure services relevant to Linux like DNS, NTP, network, security hardening and other common Linux services.
- Administer Enterprise storage systems like NetApp, EMC, etc.
- Create and maintain Bash scripts for automation and other tasks.
- Install, configure and maintain a wide variety of open source and enterprise applications on Linux.
- Ensure systems are backed up and can be restored in the event of a disaster.
- Maintain a disaster recovery site.
- Ability to learn quickly.
- Good written and verbal communication skills.
- Good analytical skills.
- Manage time and workflow to meet service levels.
- Handle stressful situations effectively.
- Ability to anticipate and address problems.
- Respect for a high degree of confidentiality.
- Able to work well in a team and/or individually.
- A hard worker.
- Desire to add value.
- Attention to detail and accuracy.
- Service orientated.
- Takes initiative and is driven.
- Preferably be CCNA or CCNP qualified.
- 5+ Years’ experience in a similar role.
- Setting up and managing Cisco networking equipment.
- Setting up and managing Fortinet firewalls.
- Managing and troubleshooting complex networks including enterprise Wi-Fi and a proven track record.
- Performance optimization skills.
R 5000 - R 65000 - Monthly
#J-18808-LjbffrTechnical Support Consultant
Posted today
Job Viewed
Job Description
Join to apply for the Technical Support Consultant role at Stock2Shop
Join to apply for the Technical Support Consultant role at Stock2Shop
We are looking for Technical Support Consultants. If you are interested in learning about programming and software or are a technical whizz, then this is the perfect role for you.
You will be surrounded by like-minded team members on the same trajectory. While providing our clients with technical support and guidance regarding their integrations, you will be given the opportunity to learn from developers and programmers with many years of experience.
In order to fulfill the position of Technical Support Consultant, you will need to be technically capable, be able to focus on the details and be practical.
Skills Required
- Reading & Writing SQL
- Understand REST API (Postman)
- Understand SOAP (SoapUI)
- Understand CSV file format
- Understand JSON data format
- Understand XML data format
- Understand FTP communication protocol
- Freshdesk (or equivalent) Ticketing system
- Understanding customer requirements and transforming this into technical configuration
- Navigating client ERP / Accounting system databases
- Data mapping between various systems using SQL (ERP / Accounting system => Stock2Shop)
- Modeling of e-commerce products from flat data structure
- Making assumptions on how to best map product data
- Supporting client requests relating to ERP / Accounting system requests
- Knowledge of Github (version control)
- Basic understanding of Python or any other programming language
- Basic knowledge of accounting principles
- How to use version control (GIT)
- Learn to read basic code snippets
- Data modeling concepts
- eCommerce & eCommerce platforms
- Supply chain concepts
- System integration
Communication
Technical Support Consultants must be able to communicate technical issues to colleagues and customers with a variety of backgrounds, which means they need to be able to explain the issues and fixes in a way that is equally understood by the tech guru and the tech-challenged user. They also need to be good listeners, carefully listening to the user’s concern, and solving his or her problem.
Flexibility
Able to work independently, manage time efficiently, Prioritization, Quickly learn new technologies, Team player, Virtual working capabilities, Willingness to explore new technologies.
Patience
Attention to detail, High level of concentration and commitment, Interact with a wide range of customers and technical issues, Listening, Maintain customer relationships, outstanding customer service.
Problem-Solving
Problem-solving is what a good Technical Support Consultants excels in. He or she has to carefully listen to the user’s concerns, figure out exactly what the problem is, and come up with a plan for resolving the issue. This often involves creative problem-solving strategies.
The Particulars Of The Roles Are
- Employment: Full-time
- Job Functions: Support, Ticketing, System Integration
- Location: On-site (Hout Bay, Cape Town)
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries Software Development
Referrals increase your chances of interviewing at Stock2Shop by 2x
Sign in to set job alerts for “Technical Support Consultant” roles.Cape Town, Western Cape, South Africa 13 hours ago
Cape Town, Western Cape, South Africa 3 hours ago
City of Cape Town, Western Cape, South Africa 3 weeks ago
Cape Town, Western Cape, South Africa 2 weeks ago
City of Cape Town, Western Cape, South Africa 2 weeks ago
System Administrator – Infrastructure SupportCity of Cape Town, Western Cape, South Africa 6 days ago
Customer Support Specialist (German Speaking)Cape Town, Western Cape, South Africa 2 weeks ago
City of Cape Town, Western Cape, South Africa 2 days ago
Cape Town, Western Cape, South Africa 1 week ago
City of Cape Town, Western Cape, South Africa 2 weeks ago
Cape Town, Western Cape, South Africa 2 weeks ago
City of Cape Town, Western Cape, South Africa 1 week ago
City of Cape Town, Western Cape, South Africa 3 weeks ago
Cape Town, Western Cape, South Africa 2 weeks ago
Cape Town, Western Cape, South Africa 1 week ago
Cape Town, Western Cape, South Africa 1 week ago
Cape Town, Western Cape, South Africa 4 hours ago
Technical Support Analyst (Spanish Speaker)City of Cape Town, Western Cape, South Africa 4 days ago
Cape Town, Western Cape, South Africa 2 months ago
Technical Support Analyst (Spanish Speaker)Cape Town, Western Cape, South Africa 2 weeks ago
Cape Town, Western Cape, South Africa 1 week ago
Cape Town, Western Cape, South Africa 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrTechnical Support Representative
Posted 3 days ago
Job Viewed
Job Description
Technical Support Representative page is loadedTechnical Support Representative Apply locations Johannesburg time type Full time posted on Posted 30+ Days Ago job requisition id R46662
Description
This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical Support Representatives performing at this level will be required to utilize skills from training, education, experience, or certifications to fulfill their daily responsibilities. This position will also assist with account related issues, including ID/password assistance, billing/invoice support, and other general account related services. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.
Qualifications:
Bachelor’s degree in a technical field or equivalent experience.
1-2 years job related experience.
Experience with software support (technical troubleshooting and usability support)
Experience with internet troubleshooting and website support
Experience with supporting accounting applications a plus.
Experience with enterprise technical support including software, hardware, and enterprise systems a plus.
Experience with support account/billing related assistance a plus.
Ability to adapt and multi-task to support incoming calls, email, chat, etc.
Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.
Ability to work with difficult customers and diffuse frustrating situations.
RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact or if you are based in the US you may also contact us on 1. .
Please read our Candidate Privacy Policy .
#J-18808-LjbffrTechnical Support Engineer
Posted 3 days ago
Job Viewed
Job Description
Key Responsibilities :
Primary Duties :
- Provide telephonic and on-site technical support
- Perform first-level fault finding and testing
- Assist with system design and application for the sales team
- Deliver technical training and product demonstrations
- Evaluate new product performance
- Maintain the product demonstration room
- Capture support cases and generate weekly reports on the ERP system
Secondary Duties :
- Assist R&D with product testing and development
- Support the Marketing team with technical documentation
General :
- Follow company policies and health & safety procedures
- Support broader operational tasks when needed
Key Performance Indicators (KPIs) :
- Accuracy of support, designs, testing, and reporting
- Quality of ERP case entries and weekly reports
- Professional execution and task completion
- Compliance with internal processes and procedures
Junior Technical Support
Posted 5 days ago
Job Viewed
Job Description
Time left to apply: End Date: September 2, 2025 (12 days left to apply)
Job Requisition ID: JR100542
Description:To provide maintenance and technical support to the facilities department, particularly laboratory work to ensure the smooth operation of laboratories and their supplies, including LN2 and CO2 plants. The Junior Technical Support will collaborate closely with the senior technician to uphold high standards of technical support offered to the organization.
Overview of Duties:- Laboratory Equipment Maintenance: Perform routine maintenance, inspections, and calibration of laboratory equipment including bio-safety cabinets, centrifuges, pipettes, incubators, freezers, ULTs, etc.
- Bio-safety Level 2 & 3 Laboratories: Knowledge of bio-safety practices and standards. Ensure proper functioning and cleanliness of laboratories, including decontamination procedures.
- Maintenance Planning: Assist with planning, providing suggestions and solutions for plant/machine/equipment malfunctions in accordance with FM maintenance standards.
- Setup and Commissioning: Assist with setup and commissioning of plant/machine/equipment and guide proper use of laboratory equipment.
- Liquid Nitrogen Plant: Assist in maintenance and operation, ensuring client LN2 supply demands are met.
- Troubleshooting: Repair equipment malfunctions in coordination with external service providers if needed.
- Waste Disposal: Oversee proper disposal of biohazardous waste.
- Spare Parts Monitoring: Maintain laboratory equipment spares according to FM standards.
Note: The candidate will be expected to work overtime when required.
Minimum Qualifications:- Electrical N3
- HVAC or Refrigeration Certificate
- At least 3 years’ experience in Medical/Scientific Laboratory facilities or equivalent.
- Experience in refrigeration maintenance.
- Experience working in a Bio-Hazard Research Facility.
- Experience with Microbiological Safety Cabinets, Fume Cabinets, and Class III Isolators is an advantage.
- Understanding of national and international industry standards.
- Excellent organizational and interpersonal skills.
- Knowledge of laboratory equipment, refrigeration, and applicable codes.
- Ability to read wiring schematics, specifications, and manufacturers’ literature.
- Organized, proactive, and committed to completing projects.
- Ability to plan, organize, and meet deadlines.
- Systematic, careful, dependable, and friendly.
- Excellent problem-solving skills.
- Strong oral and written communication skills.
- Ability to work independently with minimal supervision.
Employee
Application Closing Date:September 2, 2025
Only shortlisted candidates will be contacted. If you do not hear within 14 days of the closing date, consider your application unsuccessful.
About UsAfrica Health Research Institute (AHRI) aims for optimal health and well-being of under-resourced populations. Based in KwaZulu-Natal, South Africa, AHRI conducts population, basic, translational, social, and clinical sciences research. We collaborate globally and prioritize training the next generation of African scientists. Our values include ubuntu, transformation, leadership, innovation, excellence, and collaboration.
#J-18808-LjbffrTechnical Support Representative
Posted 9 days ago
Job Viewed
Job Description
Description
This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical Support Representatives performing at this level will be required to utilize skills from training, education, experience, or certifications to fulfill their daily responsibilities. This position will also assist with account related issues, including ID/password assistance, billing/invoice support, and other general account related services. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.
Qualifications:
- Bachelor’s degree in a technical field or equivalent experience.
- 1-2 years job related experience.
- Experience with software support (technical troubleshooting and usability support).
- Experience with internet troubleshooting and website support.
- Experience with supporting accounting applications a plus.
- Experience with enterprise technical support including software, hardware, and enterprise systems a plus.
- Experience with support account/billing related assistance a plus.
- Ability to adapt and multi-task to support incoming calls, email, chat, etc.
- Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.
- Ability to work with difficult customers and diffuse frustrating situations.
Be The First To Know
About the latest Linux support Jobs in South Africa !
Specialist, Technical Support
Posted 13 days ago
Job Viewed
Job Description
Business Segment: Personal & Private Banking
Location: ZA, GP, Johannesburg, Simmonds Street
To design, develop, and maintain mainframe applications to maintain the stability, security, and efficiency of mainframe systems. Perform analysis, testing, debugging, and troubleshooting of mainframe software applications. Create technical documentation and user manuals to support mainframe applications.
Qualifications
Type of Qualification: First Degree
Field of Study: Information Technology
Experience Required
Technology Operations / Infrastructure Production
Technology
5-7 years
5-7 years’ experience with full software development lifecycle (SLDC), within systems development, implementation and maintenance / enhancements of solutions in the corporate sector organisation.
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or
#J-18808-LjbffrTechnical Support Specialist
Posted 13 days ago
Job Viewed
Job Description
Technical Support Specialist
What’s holding global brands back in South Africa isn’t demand. It’s friction. We’re changing that. If you're excited by complex challenges, care about doing things properly, and thrive in a fast-moving environment, this is a rare opportunity to do your best work.
The problem Precium is solving:
Global businesses want to grow across the continent but broken payment experiences, regulatory minefields, and infrastructure gaps get in the way.
Precium helps global brands reduce payment failures, navigate local regulations, and get paid, reliably and at scale.
We build payment infrastructure that reduces friction, increases revenue, and ensures compliance without compromising performance.
From reconciliation to payouts, we handle the complexity so our clients can operate with confidence.
Our clients include South Africa’s biggest enterprises and some of the world’s most recognisable consumer brands. We're backed by global investors like QED Investors, Partech, and SpeedInvest, and we’re building for scale, for depth, and for the long term.
We’re a team of builders who care about craft, rigour, and impact. We value the effort it takes to do hard things well and we’re excited by the opportunity to shape how the world does business in South Africa.
We give global brands the infrastructure, insight, and control they need to grow in South Africa.
The role
We're seeking a Technical Support Specialist to join our team and play a central role in providing exceptional support to our merchants after they go live on our platform. In this role, you will be responsible for resolving complex technical issues related to our payment platform, API integration, transaction flows, and platform monitoring. You will report to the Payment Operations Manager.
If you thrive in a fast-paced environment and excel at technical troubleshooting with a customer-focused approach, we want to hear from you.
Why this role matters:
As a Technical Support Specialist, you will be crucial in ensuring seamless merchant experiences and maintaining customer trust. Your work will directly impact merchant satisfaction and the smooth operation of our platform.
Why Precium
At Precium, ambition is expected. We believe this is what it takes to build something that lasts.
- Partner with some of the world’s most ambitious merchants and orchestrators as they expand into South Africa.
- Build from first principles whether you're designing a system, solving a client problem, or rewriting a process.
- Join a team that values precision, curiosity, and discipline, and backs it up with high trust and high standards.
- Competitive salary, ESOP, and benefits.
Who you are
You’re a sharp thinker and an even sharper doer. You care about the details, ask good questions, and enjoy learning as you go. You’re motivated by challenges, not discouraged by them. You like solving hard problems with other smart people. You don’t need hand-holding, but you value open feedback and being part of a strong, honest team.
The ideal candidate will possess:
- Technical Troubleshooting – Ability to diagnose and resolve complex technical issues efficiently, especially related to APIs, integration, and transactions.
- API Knowledge – Hands-on experience working with and troubleshooting RESTful APIs, using tools like Postman.
- Coding Languages – Proficiency in multiple programming languages such as JavaScript, Python, or C# to troubleshoot code-level problems.
- Incident Management – Experience managing and resolving platform incidents, including escalating issues to engineering teams.
- Payments Industry Familiarity – Understanding of payment gateways, transaction processing, and related technologies.
Key responsibilities
- Provide advanced technical support for API integration, Postman troubleshooting, and transaction processing.
- Diagnose and troubleshoot integration issues between Precium's platform and merchant systems.
- Monitor the platform to identify and address transaction failures and system performance issues.
- Manage engineering escalations, collaborating closely with developers for timely solutions.
- Assist with card data and vault migrations, ensuring smooth customer transitions.
- Offer support and guidance as the escalation point for unresolved technical issues.
- Document troubleshooting steps, solutions, and platform knowledge to enhance support processes.
Challenges you’ll need to solve
- Tackle complex technical issues in a fast-paced environment where precision is key.
- Serve as a knowledge resource and escalation point for internal and external stakeholders.
- Balance multiple support priorities while maintaining a high standard of customer service.
How we work
At Precium we follow 5 guiding values. These values underpin our day-to-day, guide our decision making both externally and internally and describe who we are.
- We spell Client with a capital C
- We speak and seek truth and transparency
- We are here to win the match together
- We continuously level up
- We take action
Job details
- Cape Town based (Min 1 day in office)
- Preferred start date: 1st June 2025
- Role budget: Disclosed in intro call
- Contractor or permanent: Permanent
This is a chance to do your best work and help lead Precium’s next chapter of growth as we shape how global merchants do business in South Africa.
#J-18808-LjbffrTechnical Support Representative
Posted 13 days ago
Job Viewed
Job Description
Join to apply for the Technical Support Representative role at RELX .
DescriptionThis position provides high-quality telephonic technical support and problem resolution to customers daily, aiming to meet or exceed department objectives to protect and increase LexisNexis revenues. The role involves initiating escalation processes for unresolved issues and utilizing skills from training, education, or certifications to fulfill responsibilities. It also includes assisting with account-related issues such as ID/password recovery, billing, and general account services. Experienced representatives are expected to share their knowledge to improve team performance, working collaboratively in a team environment.
Qualifications- Bachelor’s degree in a technical field or equivalent experience.
- 1-2 years of relevant experience.
- Experience with software support, including troubleshooting and usability support.
- Experience with internet troubleshooting and website support.
- Supporting accounting applications is a plus.
- Experience with enterprise systems, hardware, or billing support is a plus.
- Ability to multitask across calls, emails, and chat support.
- Quick understanding of key terms for troubleshooting.
- Ability to handle difficult customers and de-escalate situations.
RELX is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, creed, religion, sex, national origin, or other protected characteristics. For accommodations, contact or call 1. .
#J-18808-Ljbffr