41 Liaison Officer jobs in South Africa

Patient Liaison Officer

Empact Group

Posted 11 days ago

Job Viewed

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Job Description

Reporting to the Project Manager or Catering Manager, the incumbent will be responsible for overseeing the assigned patient experience, aligning with sector strategies, contract requirements, and statutory regulations. The role also involves ensuring the efficient and effective resolution of patient complaints to deliver a high-quality foodservice experience.

Education and Experience required:

  • Matric
  • Experience in the catering industry, particularly within the healthcare sector
  • Proven ability to supervise and manage staff effectively
  • Strong background in resale operations (essential)

Key areas of responsibility:

  • Manage daily operational issues relevant customer satisfaction and retention of the business
  • Daily ward rounds, trend identifying and change management to improve patient experience
  • To ensure that the service provided is in line and better than set targets
  • Manage the catering service to patients optimally to surpass client and customer expectations.
  • Attend all relevant meetings with client and management team and ensure communication to relevant parties
  • Ensure staff are adequately trained and adhere to Empact and client processes and procedures to better service delivery.
  • All training records signed for training done on new procedures and ensuring that processes are followed without fail
  • Manage and monitor service level agreements and continuously strive to improve service offering.
  • Menu standardization implementation and ongoing monitoring

Knowledge, Skills, and Competencies:

  • Excellent knowledge of the catering environment
  • Excellent knowledge of Health and Safety policies and processes relevant to the catering industry
  • Computer literate (MS Office)
  • Excellent customer services skills
  • Good communication skills, able to multitask, good leadership skills, and corporate individual.
  • Must be a team player with a customer focused approach
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CLIENT LIAISON OFFICER

Cape Town, Western Cape Dante Group Pty Ltd

Posted 19 days ago

Job Viewed

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Job Description

CLIENT LIAISON OFFICER - CONVEYANCING LAW FIRM

Reference: CPT006901-ST-1

CAPE TOWN CBD
R 20 000 - R 25 000 CTC P/M DEPENDING ON EXPERIENCE

Duties & Responsibilities
  • Matric is essential, with a post-matric qualification beneficial
  • At least 3 years' experience within a similar role
  • An understanding of the Conveyancing process
  • Team-player with a professional and friendly demeanour
  • Problem-solver with a positive attitude
Application Information

Consultant: Stephnie Taljaard - Dante Personnel Cape Town
Apply via our website
If you do not hear from us within 5 days, please accept that your application was unsuccessful.

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Client Liaison Officer

Cape Town, Western Cape Persona Staff cc

Posted 19 days ago

Job Viewed

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Job Description

Client Liaison Officer

Reference: CPT004650-H-1
Our client in the construction industry is seeking a Client Liaison Officer to join their team in Cape Town. This role requires someone that is customer orientated and has the ability to deal with any obstacles.

Duties & Responsibilities Responsibilities:
  • Providing reports to management to ensure the client receives a timely response.
  • Work within a set time frame for project efficiency.
  • Handle all the client related information and process it from start to finish.
  • Coordinate allocated current and future projects.
  • Manage allocated project draws.
  • Liaise with clients on general queries and extras on projects.
  • Supply different departments with the site’s information.
Requirements:
  • Minimum of 2 years working experience in a similar role.
  • Bilingual in English and Afrikaans.
  • Computer literate.
  • Own reliable transport.
  • Organized and pay high attention to detail.
  • Customer service skills.

To apply, please send your CV to Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.

Persona Staff (Pty) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, and all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013.

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Client Liaison Officer

Midrand, Gauteng Network Recruitment

Posted today

Job Viewed

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Job Description

Location: Midrand
Industry: FMCG / Manufacturing

What Youll Be Doing (Besides Being The Glue Between Clients And Operations):
  • Receiving and processing client orders without missing a beat (or a batch)
  • Using your MRP know-how to keep production on point
  • Updating daily MSA like clockwork
  • Ordering stock, creating pick slips and generating dispatch notes
  • Ensuring no batch misalignment (because in manufacturing, timing is everything)
  • Keeping communication between operations and clients as smooth as a perfectly tempered chocolate bar

Youre Our Perfect Recipe If You Have:

  • A relevant tertiary qualification
  • 5+ years solid manufacturing industry experience (you know the cycle inside-out)
  • Exceptional client liaison & communication skills (you speak both "client" and "operations" fluently)
  • Strong MS Excel skills (pivot tables, formulas and VLOOKUPs are your second language)
  • Knowledge of SAP or Sage (essential)

If youre ready to mix your people skills with your manufacturing expertise and serve up client satisfaction daily, then we want to hear from you! Apply today, because great careers, like great products, are all about the right ingredients.

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Community Liaison Officer

Hoedspruit, Limpopo Bright Search Recruitment (Pty) Ltd

Posted 1 day ago

Job Viewed

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Job Description

Qualifications & Experience
  • Diploma/Degree in Community Development, Social Sciences, Public Relations, or a related field (preferred).
  • Minimum 35 years experience in a similar community liaison or development role, ideally in hospitality, conservation, or NGO environments.
  • Strong understanding of rural community dynamics, traditional leadership structures, and cultural sensitivity.
  • Excellent communication, negotiation, and conflict management skills.
  • Proven track record in project management and stakeholder engagement.
  • Ability to speak local languages (e.g., isiZulu, Sepedi, Tsonga, or local dialects) advantageous.
  • Knowledge of conservation, sustainability, and eco-tourism practices will be a strong asset.
  • Valid drivers license and willingness to travel to community areas regularly.
  • Professional, approachable, and able to represent the lodges values at all times.
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Patient liaison officer

Empact Group

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
Reporting to the Project Manager or Catering Manager, the incumbent will be responsible for overseeing the assigned patient experience, aligning with sector strategies, contract requirements, and statutory regulations. The role also involves ensuring the efficient and effective resolution of patient complaints to deliver a high-quality foodservice experience.Education and Experience required: Matric Experience in the catering industry, particularly within the healthcare sector Proven ability to supervise and manage staff effectively Strong background in resale operations (essential) Key areas of responsibility: Manage daily operational issues relevant customer satisfaction and retention of the business Daily ward rounds, trend identifying and change management to improve patient experience To ensure that the service provided is in line and better than set targets Manage the catering service to patients optimally to surpass client and customer expectations. Attend all relevant meetings with client and management team and ensure communication to relevant parties Ensure staff are adequately trained and adhere to Empact and client processes and procedures to better service delivery. All training records signed for training done on new procedures and ensuring that processes are followed without fail Manage and monitor service level agreements and continuously strive to improve service offering. Menu standardization implementation and ongoing monitoring Knowledge, Skills, and Competencies: Excellent knowledge of the catering environment Excellent knowledge of Health and Safety policies and processes relevant to the catering industry Computer literate (MS Office) Excellent customer services skills Good communication skills, able to multitask, good leadership skills, and corporate individual. Must be a team player with a customer focused approach #J-18808-Ljbffr
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Client liaison officer

Cape Town, Western Cape Dante Group Pty Ltd

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
CLIENT LIAISON OFFICER - CONVEYANCING LAW FIRM Reference: CPT006901-ST-1 CAPE TOWN CBDR 20 000 - R 25 000 CTC P/M DEPENDING ON EXPERIENCE Duties & Responsibilities Matric is essential, with a post-matric qualification beneficial At least 3 years' experience within a similar role An understanding of the Conveyancing process Team-player with a professional and friendly demeanour Problem-solver with a positive attitude Application Information Consultant: Stephnie Taljaard - Dante Personnel Cape TownApply via our website If you do not hear from us within 5 days, please accept that your application was unsuccessful. #J-18808-Ljbffr
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Client liaison officer

Cape Town, Western Cape Persona Staff Cc

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
Client Liaison Officer Reference: CPT004650-H-1 Our client in the construction industry is seeking a Client Liaison Officer to join their team in Cape Town. This role requires someone that is customer orientated and has the ability to deal with any obstacles. Duties & Responsibilities Responsibilities: Providing reports to management to ensure the client receives a timely response. Work within a set time frame for project efficiency. Handle all the client related information and process it from start to finish. Coordinate allocated current and future projects. Manage allocated project draws. Liaise with clients on general queries and extras on projects. Supply different departments with the site’s information. Requirements: Minimum of 2 years working experience in a similar role. Bilingual in English and Afrikaans. Computer literate. Own reliable transport. Organized and pay high attention to detail. Customer service skills. To apply, please send your CV to Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful. Persona Staff (Pty) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, and all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. #J-18808-Ljbffr
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Community Liaison Officer - Kolomela

Postmasburg, Northern Cape Anglo American plc

Posted today

Job Viewed

Tap Again To Close

Job Description

At Anglo American we're re-imagining mining to improve people's lives.

Our products are essential ingredients in so much of modern life – from smartphones, electric vehicles and household appliances to solar panels, wind turbines, data centres and the systems that.

We have developed a Sustainable Mining Plan that will foster innovation and deliver step change results across the entire mining value chain.

We have developed a Sustainable Mining Plan that will foster innovation and deliver step change results across the entire mining value chain.

Smart innovation in technology, digitisation & sustainability working hand in hand to connect metals & minerals to all of us who need and value them.

Our operational and financial performance, presentations and reports.

Join us in transforming the very nature of the industry to help create a safer, cleaner, smarter future.

We have developed a Sustainable Mining Plan that will foster innovation and deliver step change results across the entire mining value chain.

We have developed a Sustainable Mining Plan that will foster innovation and deliver step change results across the entire mining value chain.

We have developed a Sustainable Mining Plan that will foster innovation and deliver step change results across the entire mining value chain.

We have an exciting position for a Community Liaison Officer to provide support and actively participate in community engagement initiatives, focusing on driving sustainable and diverse

projects to improve residents' living standards

Be part of the team.

The team that makes it happen.

Guided by our purpose and our values, we enable both high performance and purposeful action as we aim to “re-imagine mining to improve people’s lives", delivering the metals and minerals that make modern life possible.

We produce high-grade iron ore, the key component in steel widely used in construction and manufacturing across the world. Our activities include all aspects – exploration; mining; processing and blending; shipping; marketing and selling. In South Africa, we have mining operations in the Northern Cape province, as well as a head office in Gauteng, and a port operation in Saldanha Bay, Western Cape.

Job Description :

As Community Liaison Officer you will provide services as required and your responsibilities will include but not limited to:

  • Manage a safe and healthy work environment where workers, external service providers, and contractors can deliver their outputs within a controlled risk environment.
  • Coordinate public relations campaigns and Stakeholder events.
  • Execute engagement in line with Community Engagement Plans.
  • Oversee the Reporting and monitoring engagement.
  • Ensure that you align engagements with compliance with Social Way.
  • Act as a focal point of contact with the local communities and leaders/councillors to build effective communication, enhance relationships, and ensure high-quality community service to achieve the agreed upon goals.
  • Continuously provide feedback to the mine on community concerns and priorities with the view to revising intervention strategies where necessary.
  • Promote and coordinate grassroots marketing initiatives implemented and fostered by the mine.
  • Monitor, coordinate, and communicate the strategic objectives of the business.
  • Support the current public relations programs to educate community members about the projects and encourage active community participation and ownership in the sponsored sub-projects.
  • Continuously seeks opportunities for self–development in the area of community work.
  • Maintain feedback to the Mine on community concerns and priorities with a view to revising intervention strategies where necessary.
  • Liaise and support the Strategic business-critical projects occurring in social surrounding areas.
  • Maintain relationships with the community to keep them informed and obtain their preferences and consent to support the project.
  • Schedule outreach meetings with local community members to discover their issues and concerns.
  • Collaborate, manage and apply recommended processes to roll out community and Stakeholder Engagement Plans.
  • Support social components of all work needed to achieve and maintain public awareness of the organisation’s activities favourably.
  • Assist with risk mitigation to minimise threats (reputational damage) to the organisation.

This role is in the Corporate Affairs at a Band 7 level reporting to the Specialist Community Liaison.

Qualifications :

  • Grade 12
  • Higher National Certificate in Social Science: Development Studies, Public Administration or equivalent on NQF5
  • National Diploma in Social Science: Development Studies, Public Administration or equivalent (NQF6) is preferred
  • SA Drivers Licence Code B

Experience

  • 3-5 years of experience in community liaison, preferably in the mining environment.
  • In-depth knowledge of local communities and cultures is crucial.
  • Comprehensive understanding of identifying risks and opportunities and providing solutions through problem-solving skills and structured methodologies.
  • Profound knowledge of establishing and nurturing business relationships.
  • Extensive expertise in project management and resource management.
  • Thorough understanding and proficiency in utilising project and resource management tools and techniques.
  • Deep knowledge and adherence to standards and recommended practices
Additional information :

What we offer

When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company – and we’re still growing all the time.

Who we are?

Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world.

As a responsible miner – of diamonds (through De Beers), copper, platinum and other precious metals, iron ore, coal and nickel – we are the custodians of what are precious natural resources. We work together with our key partners and stakeholders to unlock the sustainable value that those resources represent for our shareholders, the communities and countries in which we operate and for society at large. Anglo American is re-imagining mining to improve people’s lives.

Inclusion and Diversity

Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.

How to Apply

To apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of this process.

Dear%0D%0A%0D%0AI saw an interesting position at Anglo American plc and I thought of you as this might be a great fit for your background and I would recommend you review the opportunity. Anglo American plc is a leading global mining company and this might be a positive career move for you.%0D%0APlease review the link below for information about Anglo American plc and the opportunities available.%0D%0A %0D%0AJOB LINK:%0D%0A

Dear%0D%0A%0D%0AI saw an interesting position at Anglo American plc and I thought of you as this might be a great fit for your background and I would recommend you review the opportunity. Anglo American plc is a leading global mining company and this might be a positive career move for you.%0D%0APlease review the link below for information about Anglo American plc and the opportunities available.%0D%0A %0D%0AJOB LINK:%0D%0A

Dear%0D%0A%0D%0AI saw an interesting position at Anglo American plc and I thought of you as this might be a great fit for your background and I would recommend you review the opportunity. Anglo American plc is a leading global mining company and this might be a positive career move for you.%0D%0APlease review the link below for information about Anglo American plc and the opportunities available.%0D%0A %0D%0AJOB LINK:%0D%0A

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At Anglo American we're re-imagining mining to improve people's lives.

Find out more Our Portfolio

Our products are essential ingredients in so much of modern life – from smartphones, electric vehicles and household appliances to solar panels, wind turbines, data centres and the systems that.

Find out more Sustainability

We have developed a Sustainable Mining Plan that will foster innovation and deliver step change results across the entire mining value chain.

Find out more Sustainable Mining Plan

We have developed a Sustainable Mining Plan that will foster innovation and deliver step change results across the entire mining value chain.

Learn more FutureSmart Mining

Smart innovation in technology, digitisation & sustainability working hand in hand to connect metals & minerals to all of us who need and value them.

Find out more Investors

Our operational and financial performance, presentations and reports.

Find out more Careers

Join us in transforming the very nature of the industry to help create a safer, cleaner, smarter future.

Find out more Media We have developed a Sustainable Mining Plan that will foster innovation and deliver step change results across the entire mining value chain. Find out more Suppliers We have developed a Sustainable Mining Plan that will foster innovation and deliver step change results across the entire mining value chain. Find out more Origins We have developed a Sustainable Mining Plan that will foster innovation and deliver step change results across the entire mining value chain. Search input box Search Notes Submit button Icon Search Close Main Content
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Existing Applicant Sign-onCommunity Liaison Officer - Kolomela Business Unit / Group Function : South Africa - Kumba Iron Ore Area : Corporate Relations Location : Postmasburg, South Africa Reference Id : REF73456G Experience / Work Type : Entry Level / Permanent Employee Closing Date : 25 August, 2025 Closing Date : 25 August, 2025 Apply Refer a friendOverview Company Description :

We have an exciting position for a Community Liaison Officer to provide support and actively participate in community engagement initiatives, focusing on driving sustainable and diverse

projects to improve residents' living standards

Be part of the team.

The team that makes it happen.

Guided by our purpose and our values, we enable both high performance and purposeful action as we aim to “re-imagine mining to improve people’s lives", delivering the metals and minerals that make modern life possible.

Kumba Iron Ore

We produce high-grade iron ore, the key component in steel widely used in construction and manufacturing across the world. Our activities include all aspects – exploration; mining; processing and blending; shipping; marketing and selling. In South Africa, we have mining operations in the Northern Cape province, as well as a head office in Gauteng, and a port operation in Saldanha Bay, Western Cape.

Job Description :

As Community Liaison Officer you will provide services as required and your responsibilities will include but not limited to:

  • Manage a safe and healthy work environment where workers, external service providers, and contractors can deliver their outputs within a controlled risk environment.
  • Coordinate public relations campaigns and Stakeholder events.
  • Execute engagement in line with Community Engagement Plans.
  • Oversee the Reporting and monitoring engagement.
  • Ensure that you align engagements with compliance with Social Way.
  • Act as a focal point of contact with the local communities and leaders/councillors to build effective communication, enhance relationships, and ensure high-quality community service to achieve the agreed upon goals.
  • Continuously provide feedback to the mine on community concerns and priorities with the view to revising intervention strategies where necessary.
  • Promote and coordinate grassroots marketing initiatives implemented and fostered by the mine.
  • Monitor, coordinate, and communicate the strategic objectives of the business.
  • Support the current public relations programs to educate community members about the projects and encourage active community participation and ownership in the sponsored sub-projects.
  • Continuously seeks opportunities for self–development in the area of community work.
  • Maintain feedback to the Mine on community concerns and priorities with a view to revising intervention strategies where necessary.
  • Liaise and support the Strategic business-critical projects occurring in social surrounding areas.
  • Maintain relationships with the community to keep them informed and obtain their preferences and consent to support the project.
  • Schedule outreach meetings with local community members to discover their issues and concerns.
  • Collaborate, manage and apply recommended processes to roll out community and Stakeholder Engagement Plans.
  • Support social components of all work needed to achieve and maintain public awareness of the organisation’s activities favourably.
  • Assist with risk mitigation to minimise threats (reputational damage) to the organisation.

This role is in the Corporate Affairs at a Band 7 level reporting to the Specialist Community Liaison.

Qualifications :
  • Grade 12
  • Higher National Certificate in Social Science: Development Studies, Public Administration or equivalent on NQF5
  • National Diploma in Social Science: Development Studies, Public Administration or equivalent (NQF6) is preferred
  • SA Drivers Licence Code B

Experience

  • 3-5 years of experience in community liaison, preferably in the mining environment.
  • In-depth knowledge of local communities and cultures is crucial.
  • Comprehensive understanding of identifying risks and opportunities and providing solutions through problem-solving skills and structured methodologies.
  • Profound knowledge of establishing and nurturing business relationships.
  • Extensive expertise in project management and resource management.
  • Thorough understanding and proficiency in utilising project and resource management tools and techniques.
  • Deep knowledge and adherence to standards and recommended practices
Additional information :

What we offer

When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company – and we’re still growing all the time.

Who we are?

Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world.

As a responsible miner – of diamonds (through De Beers), copper, platinum and other precious metals, iron ore, coal and nickel – we are the custodians of what are precious natural resources. We work together with our key partners and stakeholders to unlock the sustainable value that those resources represent for our shareholders, the communities and countries in which we operate and for society at large. Anglo American is re-imagining mining to improve people’s lives.

Inclusion and Diversity

Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.

How to Apply

To apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of this process.

Videos To Watch Job Location Apply Dear%0D%0A%0D%0AI saw an interesting position at Anglo American plc and I thought of you as this might be a great fit for your background and I would recommend you review the opportunity. Anglo American plc is a leading global mining company and this might be a positive career move for you.%0D%0APlease review the link below for information about Anglo American plc and the opportunities available.%0D%0A %0D%0AJOB LINK:%0D%0A Estimado (a),%0D%0A%0D%0AVi una posición interesante en Anglo American plc y pensé en usted, ya que por su experiencia podría encajar muy bien y por eso le recomendaría que revisara esta oportunidad. Anglo American plc es una empresa minera líder a nivel mundial y este podría ser un cambio profesional positivo para usted.%0D%0A Revise el enlace a continuación para obtener más información sobre Anglo American plc y las oportunidades laborales disponibles.%0D%0A ENLACE DE TRABAJO:%0D%0A Prezado (a),%0D%0A%0D%0ATive acesso a uma vaga interessante na Anglo American plc e me lembrei de você. Acredito que pela sua experiência, poderia se identificar com a posição e por isso lhe recomendaría revisar esta oportunidade. Anglo American plc é uma empresa de mineração, líder no segmento, e esta poderia ser uma mudança profissional positiva para você.%0D%0AAcesse o link abaixo para obter mais informações sobre a Anglo American plc e as oportunidades de trabalho disponíveis.%0D%0A%0D%0ALink da vaga:%0D%0A Dear%0D%0A%0D%0AI saw an interesting position at Anglo American plc and I thought of you as this might be a great fit for your background and I would recommend you review the opportunity. Anglo American plc is a leading global mining company and this might be a positive career move for you.%0D%0APlease review the link below for information about Anglo American plc and the opportunities available.%0D%0A %0D%0AJOB LINK:%0D%0A Dear%0D%0A%0D%0AI saw an interesting position at Anglo American plc and I thought of you as this might be a great fit for your background and I would recommend you review the opportunity. Anglo American plc is a leading global mining company and this might be a positive career move for you.%0D%0APlease review the link below for information about Anglo American plc and the opportunities available.%0D%0A %0D%0AJOB LINK:%0D%0A plc This site uses first and third party Necessary, Performance and Marketing cookies to enable basic functionality, add personalisation and understand how our site is used, and to show relevant advertisements. By clicking Accept All you consent to these cookies. If you do not consent, click on Cookie Settings to manage your preferences. To find out more or change your preferences at any time, see ourCookie policyPrivacy Preference Center When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Manage Consent Preferences Necessary Cookies Always Active

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Patient Liaison Officer - Queenstown

Komani, Eastern Cape Empact Group

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Title: Patient Liaison Officer - Queenstown

Job Location: Eastern Cape, Queenstown

Deadline: September 14, 2025

Education and Experience Required:

  • Matric
  • Experience in the catering industry, particularly within the healthcare sector
  • Proven ability to supervise and manage staff effectively
  • Strong background in resale operations (essential)

Key Responsibilities:

  • Manage daily operational issues related to customer satisfaction and retention of the business
  • Conduct daily ward rounds, identify trends, and implement change management to improve patient experience
  • Ensure that the service provided meets or exceeds set targets
  • Manage catering services to patients to surpass client and customer expectations
  • Attend relevant meetings with clients and management, and communicate effectively with relevant parties
  • Ensure staff are adequately trained and adhere to Empact and client processes and procedures to improve service delivery
  • Maintain signed training records for new procedures and ensure compliance with processes
  • Manage and monitor service level agreements, continuously striving to improve service offerings
  • Implement and monitor menu standardization
  • Handle customer service roles effectively
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  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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