1,043 Level 3 Support jobs in South Africa

Our client in the
power generation industry
is seeking a skilled
Systems Support Engineer
to join their Engineering team in Durban on a
12-month contract
. This role is responsible for strategically managing and supporting all business-related software across operations, including Maximo, Eclipse, Sun Systems, Eta Pro, and SharePoint.

The Systems Support Engineer will act as the single point of contact for all system-related issues, ensuring software reliability, availability, and integration to support business objectives. You will be responsible for upgrades, patches, reporting, user support, and training, playing a vital role in enabling smooth operations at large-scale peaking power facilities.

KEY RESPONSIBILITIES

• Administer, install, and maintain Maximo, Eclipse, Sun Systems, Eta Pro, SharePoint, and other business systems.
• Design and implement new applications within supported platforms.
• Configure and generate reports using Power BI and BIRT/Cognos.
• Perform diagnostics, fault finding, and root cause analysis (RCA) on systems.
• Manage upgrades, patches, and system back-ups.
• Provide end-user support and training, including development of training materials.
• Document processes and workflows in business systems.
• Manage external vendors and resources as required.
• Act as the single point of contact for all systems within operations.

REQUIREMENTS

• BSc in Data Science and Microsoft SQL Qualification (compulsory).
• 2–4 years' experience in a data-driven environment using Microsoft SQL.
• Experience with CMMS platforms such as Maximo (preferred).
• Reporting experience using BIRT/Cognos and Power BI.
• SharePoint administration knowledge.
• Strong skills in system monitoring, configuration, and infrastructure support.
• Excellent English communication skills (Afrikaans/Zulu an advantage).
• Advanced computer literacy across databases, spreadsheets, word processors, and ERP applications.

WHAT'S ON OFFER

• 12-month fixed-term contract with a competitive package.
• Opportunity to work at the head office of a leading power generation operator.
• Exposure to large-scale energy infrastructure and business-critical systems.
• Collaborative environment with opportunities to expand your technical expertise.

The Organization

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We're proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment. Key areas of operations are:

• Storytelling ranging from content creation, production and aggregation including the best global general entertainment, sport and eminent African content library, delivered to customers
• Pay Television: direct-to-home satellite and digital terrestrial television services;
• SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets, and
• Advertising: providing dynamic media solutions; handling commercial airtime, on-air sponsorships, content integration, and online sales across a variety of 130+ channel brands on linear TV, VOD, social media, and digital platforms.

The group's strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. MultiChoice Group has a successful history of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues primarily through subscription model, with a growing contribution from advertising revenue. Its key objectives are to:

• Expand Pay TV, SVOD subscriber base and Advertising sales
• Focus on investment and technology
• Maintain a local approach
• Provide quality service
• Attract innovative and motivated employees

Join Africa's most loved storyteller

Purpose of the Position:

To install, monitor support and troubleshoot systems hardware, software and infrastructure. Participate in technical development to enable continued business functionality for the infrastructure ,provides support to the Senior Systems Specialist , the systems environment ,and related procedures in order to adhere and achieveorganisational requirements.

Key Performance Objectives

Systems Administration

• Administer and support system applications and databases
• Administer, maintain, co-ordinate & gathering of requirements of hardware and software for Customer Care systems
• Project participation and co –ordination in fulfilling of requirements
• Participate in developing and maintaining backup procedures and storage strategies
• Provide backup for the Principal Specialist as and when required
• Train and support users on the system
• Monitor and test of the system performance
• Ensure reduced customer disruption through optimized customer technologies
• Work with VE Group technology to have an understanding of system interdependencies, and knowledge of which data technology to rely on for specific data and informed mapping of data flows
• Support Senior Specialist in the support of POC; experiment design; machine learning; AI and Product Architecture teams for informed proactivity.
• Involvement in the relevant budget discussions

Query Resolution

• Provide first line application support and escalation resolution.
• Manage user security access to assigned systems, related records, and documents.
• Provide after hours on-call coverage

Qualifications:

• Degree in IT

Experience:

Preferred

• A minimum of 3-5 system administration experience
• Knowledge of Intel-based computer systems, Ethernet, TCPIP networking systems, Windows network environments, MS .NET environment, Windows Server and Windows desktop operating systems,SQL and Oracle Databases.
• Knowledge of the software development lifecycle
• Knowledge of Internet and Web technologies
• Knowledge of SAN and backup technology
• Knowledge of Microsoft Active Directory
• Knowledge of Microsoft Office365
• Knowledge of Database design principles
• Knowledge of the function, use, and support of personal computers and related hardware
• Telephony Platforms and database design
• Artificial Intelligence
• Knowledge of Robotics

Technical Competencies:

• Database Design
• Customer Centricity
• Troubleshooting
• Stakeholder Management
• Project Management
• Design of data flows

Behavioural Competencies:

• Accountability
• Teamwork
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Analytical Thinking
• Good communication skills
• Attention to detail

Company Description

-At De Beers Group our purpose is to Make Life Brilliant.

We're the world's leading diamond company – a unique luxury business that thrives on the creativity, passion and knowledge of our people. To push our company forwards, we always need to think differently. We welcome diverse perspectives, people who spark fresh thinking and aren't afraid to challenge assumptions.

If you enjoy uncovering insights, solving problems, and helping diverse teams plan and achieve their goals, this role could be a great fit for you. With strong analytical thinking, you communicate effectively across all levels, simplifying complex ideas and making them accessible to a wide audience.

Come and be part of our team. We're shaping the future of a global business with an innovative mindset and a fascinating product.

In return, we provide you with the space and support to grow and achieve your ambitions.

Job Description

-The role of the System Support Analyst is responsible for ensuring the smooth and efficient operation of systems by proactively monitoring processes, identifying conflicts or inefficiencies, and working closely with business users to propose and implement effective solutions.

The successful candidate will engage with a wide range of internal and external stakeholders to support system functionality and continuous improvement.

Key Responsibilities:

• Manage incidents, problems, and vulnerabilities for in-scope applications.
• Act as first-line support, troubleshooting and escalating to vendors when necessary.
• Monitor and maintain application performance, ensuring compliance with IT controls and audit requirements.
• Support code deployments via Azure pipelines and assist with release planning and user training.
• Co-ordinate the development of the test plan and test cases and facilitate testing activities including User Acceptance Testing (UAT) and regression testing for in scope systems.
• Administer cloud resources and manage system access roles in line with audit procedures.
• Collaborate with business data analysts to identify process improvements and contribute to the development backlog.
• Assist with the design of Power Apps and Power BI reports to enhance business efficiency.
• Work closely with data analysts to support system-dependent solutions.
• Engage with internal stakeholders across global teams (UK, Botswana, South Africa, Namibia, Antwerp, China), including IT, Sales, Production, Pricing, Development, and Sustainability.
• Liaise with external stakeholders such as customers, third-party service providers, technical support teams, and suppliers.
• Promote and participate in all Safety, Health, and Environment initiatives.

Qualifications

• -An undergraduate qualification (Diploma or equivalent) in the relevant Information Management (IM)/Information Technology (IT) or functional discipline.

Knowledge and Experience Required:

• 2–3 years of experience in a multinational, multicultural environment.
• Proven track record in IT service delivery and vendor management.
• Strong stakeholder engagement capabilities, delivering high-quality interactions.
• Exposure to relevant business applications and operational processes.
• Understanding of Information Management (IM) Architecture and its strategic alignment.
• Familiarity with Governance, Risk, and Compliance (GRC) frameworks and processes.
• Experience with SAP GRC and authorization management.
• Ability to collaborate effectively across organizational and functional boundaries.
• Sound knowledge of governance and quality assurance practices, ensuring regulatory compliance.

Skills:

• Demonstrated ability to manage administrative tasks efficiently.
• Quick learner with the ability to grasp complex business processes and identify areas for improvement.
• Strong analytical and problem-solving skills.
• Proactive and self-motivated, with a commitment to follow through.
• Skilled in building strong, effective working relationships.
• Clear, concise, and creative communicator with both internal and external stakeholders.
• Capable of working independently with a high level of attention to detail.

Background Checks

• Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.

Additional Information

-Who We Are: De Beers Group - DBSSSA

De Beers Sightholder Sales South Africa (DBSSSA) is a division of De Beers Consolidated Mines (DBCM). DBSSSA sorts and values DBCM's rough diamond production sourced from mines located in South Africa (currently Venetia Mine).

We want our diamonds, and our business, to make life brilliant – for our people, our customers and the world around us.

We build partnerships and connect with our people and their communities to make a positive contribution to the wider world. We're constantly developing new ways to make an impact and build a beneficial legacy. We call it 'Building Forever' - it's fundamental to our pioneering spirit and the purposeful way we do business.

Our Values:

Put Safety First – We consider all risks to people and the environment before proceeding with any activity. We address risks before beginning any activity, even if this means stopping a task. Zero Harm is always our goal.

Be Passionate – We are exhilarated by the product we sell, the challenges we face and the opportunities we create.

Pull Together – Being united in purpose and action, we will turn the diversity of our people, skills and experience into an unparalleled source of strength.

Build Trust – We will always listen first, then act with openness, honesty and integrity so that our relationships flourish.

Show we Care – The people whose lives we touch, their communities, nations and the environment we share, all matter deeply to us. We will always think through the consequences of what we do so that our contribution to the world is real, lasting and makes us proud.

Shape the Future – We will find new ways. We will set demanding targets and take both tough decisions and considered risks to achieve them. We will insist on excellent execution and reward those who deliver.

Closing date: 19 September 2025

Company Description
At De Beers Group our purpose is to Make Life Brilliant.
We're the world's leading diamond company – a unique luxury business that thrives on the creativity, passion and knowledge of our people. To push our company forwards, we always need to think differently. We welcome diverse perspectives, people who spark fresh thinking and aren't afraid to challenge assumptions.

If you enjoy uncovering insights, solving problems, and helping diverse teams plan and achieve their goals, this role could be a great fit for you. With strong analytical thinking, you communicate effectively across all levels, simplifying complex ideas and making them accessible to a wide audience.

Come and be part of our team. We're shaping the future of a global business with an innovative mindset and a fascinating product.

In return, we provide you with the space and support to grow and achieve your ambitions.

Job Description
The role of the System Support Analyst is responsible for ensuring the smooth and efficient operation of systems by proactively monitoring processes, identifying conflicts or inefficiencies, and working closely with business users to propose and implement effective solutions.

The successful candidate will engage with a wide range of internal and external stakeholders to support system functionality and continuous improvement.

Key Responsibilities

• Manage incidents, problems, and vulnerabilities for in-scope applications.
• Act as first-line support, troubleshooting and escalating to vendors when necessary.
• Monitor and maintain application performance, ensuring compliance with IT controls and audit requirements.
• Support code deployments via Azure pipelines and assist with release planning and user training.
• Co-ordinate the development of the test plan and test cases and facilitate testing activities including User Acceptance Testing (UAT) and regression testing for in scope systems.
• Administer cloud resources and manage system access roles in line with audit procedures.
• Collaborate with business data analysts to identify process improvements and contribute to the development backlog.
• Assist with the design of Power Apps and Power BI reports to enhance business efficiency.
• Work closely with data analysts to support system-dependent solutions.
• Engage with internal stakeholders across global teams (UK, Botswana, South Africa, Namibia, Antwerp, China), including IT, Sales, Production, Pricing, Development, and Sustainability.
• Liaise with external stakeholders such as customers, third-party service providers, technical support teams, and suppliers.
• Promote and participate in all Safety, Health, and Environment initiatives.

Qualifications

• An undergraduate qualification (Diploma or equivalent) in the relevant Information Management (IM)/Information Technology (IT) or functional discipline.

Knowledge And Experience Required

• 2–3 years of experience in a multinational, multicultural environment.
• Proven track record in IT service delivery and vendor management.
• Strong stakeholder engagement capabilities, delivering high-quality interactions.
• Exposure to relevant business applications and operational processes.
• Understanding of Information Management (IM) Architecture and its strategic alignment.
• Familiarity with Governance, Risk, and Compliance (GRC) frameworks and processes.
• Experience with SAP GRC and authorization management.
• Ability to collaborate effectively across organizational and functional boundaries.
• Sound knowledge of governance and quality assurance practices, ensuring regulatory compliance.

Skills

• Demonstrated ability to manage administrative tasks efficiently.
• Quick learner with the ability to grasp complex business processes and identify areas for improvement.
• Strong analytical and problem-solving skills.
• Proactive and self-motivated, with a commitment to follow through.
• Skilled in building strong, effective working relationships.
• Clear, concise, and creative communicator with both internal and external stakeholders.
• Capable of working independently with a high level of attention to detail.

Background Checks

• Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.

Additional Information
Who We Are: De Beers Group - DBSSSA
De Beers Sightholder Sales South Africa (DBSSSA) is a division of De Beers Consolidated Mines (DBCM). DBSSSA sorts and values DBCM's rough diamond production sourced from mines located in South Africa (currently Venetia Mine).

We want our diamonds, and our business, to make life brilliant – for our people, our customers and the world around us.

We build partnerships and connect with our people and their communities to make a positive contribution to the wider world. We're constantly developing new ways to make an impact and build a beneficial legacy. We call it 'Building Forever' - it's fundamental to our pioneering spirit and the purposeful way we do business.

Our Values
Put Safety First
– We consider all risks to people and the environment before proceeding with any activity. We address risks before beginning any activity, even if this means stopping a task. Zero Harm is always our goal.

Be Passionate
– We are exhilarated by the product we sell, the challenges we face and the opportunities we create.

Pull Together
– Being united in purpose and action, we will turn the diversity of our people, skills and experience into an unparalleled source of strength.

Build Trust
– We will always listen first, then act with openness, honesty and integrity so that our relationships flourish.

Show we Care
– The people whose lives we touch, their communities, nations and the environment we share, all matter deeply to us. We will always think through the consequences of what we do so that our contribution to the world is real, lasting and makes us proud.

Shape the Future
– We will find new ways. We will set demanding targets and take both tough decisions and considered risks to achieve them. We will insist on excellent execution and reward those who deliver.

Closing date: 19 September 2025

Note: This role is with Intellicomms, a Fedgroup partner company
We're looking for a reliable and experienced IT Helpdesk Support
(Dr Fix)
with strong ICT knowledge to support a key client on-site in Randburg. This is a hands-on role suited to someone slightly more senior, with solid skills in desktop support, networking, and server maintenance.

About The Role
Intellicomms is looking for a hands-on, knowledgeable, and reliable IT Helpdesk Support
(Dr Fix)
with strong ICT industry experience to provide on-site support to one of our key clients based in Parktown. This role is ideal for someone slightly more senior, with a solid background in desktop support, server maintenance, networking, and a broad understanding of ICT environments.

Key Responsibilities

• Provide on-site support for desktops, laptops, printers, and mobile devices
• Troubleshoot hardware and software issues in a Windows environment
• Assist with basic server management, monitoring, and patching
• Maintain and troubleshoot LAN/WAN infrastructure, wireless networks, and VPN configurations
• Provide support for Fortinet/Fortigate firewalls and other network-related issues
• Offer first-line support for Microsoft 365, Azure AD, and other cloud-based systems
• Monitor system performance and security alerts; escalate complex issues where needed
• Support ICT infrastructure planning and implementation for the client environment
• Log and manage support tickets accurately; follow through to resolution
• Liaise with third-party vendors and service providers for support and procurement
• Ensure high uptime, effective issue resolution, and excellent client service
• Document systems, procedures, and changes according to IT best practices

Minimum Requirements

• A+ and N+ certifications (essential)
• Security+ certification (advantageous)
• 3-5 years' experience in ICT support, ideally in an on-site or client-facing role
• Strong working knowledge of Fortinet/Fortigate technologies (essential)
• Proficiency in desktop support and basic server management
• Broad understanding of IT infrastructure, including networking, cloud services, cybersecurity, and end-user computing
• Strong problem-solving ability and ability to work independently under pressure
• Excellent communication skills with a customer-focused attitude

Advantageous

• Experience in Microsoft Server environments
• Familiarity with ITIL or other IT service management frameworks
• Knowledge of backup solutions, remote access, and structured cabling
• Experience supporting ICT compliance and security protocols

Nudle XR is looking for enthusiastic Helpdesk Support Analysts to be the first point of contact for clients and staff needing technical support. You'll be helping users troubleshoot issues with our AR/VR platforms and educational tools, ensuring smooth experiences for both teachers and learners. If you enjoy solving problems and supporting people, this role will give you the chance to grow in a dynamic and innovative environment.

Responsibilities

• Respond to incoming support requests via phone, email, or ticketing systems.
• Diagnose and resolve technical problems related to software, hardware, or connectivity.
• Escalate unresolved issues to higher-level support teams.
• Maintain detailed records of issues, resolutions, and customer interactions.
• Monitor system alerts and proactively address potential problems.
• Assist with account setup, system access, and password resets.
• Provide clear and empathetic communication to end users.

Requirements

• Diploma or degree in IT, Computer Science, or related field (or equivalent experience).
• Strong problem-solving and analytical skills.
• Good written and verbal communication abilities.
• Familiarity with ticketing systems (e.g., Zendesk, Jira, Freshdesk).
• Ability to work in a fast-paced, customer-focused environment.
• Team player with strong attention to detail.

Experience

• 1–2 years of experience in IT helpdesk or technical support.
• Experience with AR/VR or educational software support (advantageous).
• Prior customer-facing support experience is preferred.

Job Type: Temporary

Education:

• Bachelors (Preferred)

Work Location: In person

We're looking for an A-player Medical Virtual Assistant / Patient Help Desk Support specialist to join our Client's team in the US. In this role, you will support U.S.-based healthcare providers with essential administrative and billing functions, helping practices run smoothly while ensuring patients receive the best possible experience.

The ideal candidate will be detail-oriented, proactive, and highly skilled in healthcare administration tasks, with excellent communication skills and a commitment to accuracy, confidentiality, and compliance. This position is perfect for someone who thrives in a fast-paced environment, takes initiative, and consistently delivers top-quality results.

Responsibilities

• Manage patient communication with professionalism and compassion.
• Handle insurance verifications, authorizations, and claims processing.
• Process ERAs and EOBs with accuracy to support clean revenue cycles.
• Coordinate scheduling, referrals, and prescription follow-ups.
• Maintain strict HIPAA compliance and patient confidentiality.
• Proactively identify and resolve administrative or billing issues.
• Provide reliable support to healthcare providers, ensuring practice operations run efficiently.

Requirements and Qualifications

• 5+ years of experience in healthcare administration, billing, or related roles.
• Strong knowledge of U.S. healthcare insurance processes (verifications, authorizations, claims).
• Excellent written and verbal English communication skills.
• Proven ability to handle detail-oriented tasks with accuracy and consistency.
• High level of professionalism, integrity, and reliability.
• Comfortable working remotely with U.S. healthcare practices.

Tools

• Experience using healthcare tools and platforms, including, but not limited to:
• EMRs/EHRs (e.g., Sessions Health, AdvancedMD, Kareo, DrChrono, etc.)
• Insurance portals
• HIPAA-compliant communication tools

This is a full-time US timezone shift position, offering a rewarding career path with growth opportunities. Candidates will be required to successfully complete assessments prior to interviews. We provide one of the best compensation packages in the market with a USD-pegged salary, comprehensive family medical coverage, and performance-based bonuses.

Prestige OSS is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected status. All employment decisions are made based on qualifications and business needs, promoting a diverse and inclusive workplace.

Starting Date
: Immediate

Company Description

CANCOM is looking for a proactive and people-centred Helpdesk Support Technician to join our IT team. This is an exciting opportunity for someone early in their IT career who has strong troubleshooting instincts and a willingness to learn. You'll be the first point of contact for IT support, keeping our devices healthy, secure, and our users productive.

Key Responsibilities:

Helpdesk & Triage

• Log, prioritise and resolve tickets from Freshdesk; escalate to Tier2/3 when needed; keep users informed and close tickets with clear notes.

Microsoft 365 (Entra ID/Azure AD) Fundamentals

• Create/disable users, assign and adjust licenses, password & MFA resets, basic distribution list/Group management, mailbox configuration.

Endpoint Setup & Support

• Prepare and deploy Windows 10/11 devices, Mobile devices, apply compliance baselines, install approved software, troubleshoot performance and application issues.

Security Hygiene

• Assist with Microsoft Defender alerts, safe links/attachments issues, and basic patching/updates; report suspicious activity promptly.

Network & Peripheral Basics

• Firstline troubleshooting for WiFi, VPN, DNS/DHCP symptoms, printers/scanners, VoIP handsets and meeting rooms.

Business Apps Support

• Provide first-line support for internal systems by following SOPs and escalating complex issues to product owners.

Morning Operational Checks

• Run the daily Microsoft Lists checklist during the first hour; log outcomes/notes; notify the IT manager in Teams once all checks are complete.

Onboarding/Offboarding

• Set up accounts, prepare devices, join users to required groups/Teams/SharePoint libraries/Domains; collect and wipe devices on exit.

Asset & Stock Management

• Keep inventory up to date; manage spares/loaners; label and track equipment.

Planned Maintenance

• Participate in occasional after-hours changes, rollouts, or testing windows.

Access Control

• Low-level understanding of access control for occasional installations.

CANCOM related Products

• Looking after CANCOM Products from Hardware to software.

Qualifications

• 1–3 years of IT support experience
• Solid grasp of Windows 10/11, Microsoft 365 apps (Outlook, Teams, OneDrive), and basic PC hardware.
• Solid Grasp of Android Operating systems
• Clear, friendly communication skills (written and verbal) with a customer-first mindset.
• Structured troubleshooting approach and good ticket quality.
• Keep tickets clear, complete, up to date.
• Basic understanding of ITIL concepts (incidents, requests, SLAs).
• Driver's licence and ability to visit nearby branches when required.

Nice to Have (Advantageous)

• Exposure to Entra ID/Azure AD, Exchange Online, Microsoft Defender or any AV alternatives.
• CompTIA A+ N+
• Experience with a ticketing system (e.g., Freshdesk, Zendesk, JSM).
• Basic networking fundamentals (IP, DNS, DHCP, VPN).
• Access Control knowledge and hardware experience

Success Indicators (KPIs)

• SLA adherence (first response and resolution times) and CSAT feedback.
• Ticket quality (clear notes, root cause recorded, appropriate categorisation).
• Reduction in repeat incidents through Knowledge Base contributions and user education.
• Reliable completion of daily morning checks and accurate reporting of issues.
• Neat asset records and zero surprise device handovers during onboarding/offboarding.

People Skills & Behaviours (what we're looking for)

• Customer empathy & patience – listens without interrupting, acknowledges impact, stays calm with frustrated users.
• Clear, plain-English communication – explains steps simply, avoids jargon, confirms understanding ("teach-back").
• Ownership & follow-through – takes responsibility, sets realistic ETAs, gives proactive updates until closure.
• Prioritisation & time management – applies impact/urgency, balances the queue, asks for help early.
• Team collaboration – clean handovers, shares fixes in the knowledge base, supports colleagues during spikes.
• Adaptability & learning mindset – picks up new tools quickly, incorporates feedback, documents learnings.
• De-escalation & professionalism – manages tone, offers alternatives, knows when/how to escalate.
• Security awareness – validates identity before changes, handles data discreetly, follows SOPs.
• Documentation discipline – writes concise, useful ticket notes and knowledge base articles.
• Reliability – punctual, consistent with daily checks and SLA commitments.

How to Apply

Interested candidates are invited to submit their CV and a brief cover letter to

Please include "
Helpdesk Support Technician
" in the subject line.

Job Description
The role of the System Support Analyst is responsible for ensuring the smooth and efficient operation of systems by proactively monitoring processes, identifying conflicts or inefficiencies, and working closely with business users to propose and implement effective solutions.

The successful candidate will engage with a wide range of internal and external stakeholders to support system functionality and continuous improvement.

Key Responsibilities

• Manage incidents, problems, and vulnerabilities for in-scope applications.
• Act as first-line support, troubleshooting and escalating to vendors when necessary.
• Monitor and maintain application performance, ensuring compliance with IT controls and audit requirements.
• Support code deployments via Azure pipelines and assist with release planning and user training.
• Co-ordinate the development of the test plan and test cases and facilitate testing activities including User Acceptance Testing (UAT) and regression testing for in scope systems.
• Administer cloud resources and manage system access roles in line with audit procedures.
• Collaborate with business data analysts to identify process improvements and contribute to the development backlog.
• Assist with the design of Power Apps and Power BI reports to enhance business efficiency.
• Work closely with data analysts to support system-dependent solutions.
• Engage with internal stakeholders across global teams (UK, Botswana, South Africa, Namibia, Antwerp, China), including IT, Sales, Production, Pricing, Development, and Sustainability.
• Liaise with external stakeholders such as customers, third-party service providers, technical support teams, and suppliers.
• Promote and participate in all Safety, Health, and Environment initiatives.

Qualifications

• An undergraduate qualification (Diploma or equivalent) in the relevant Information Management (IM)/Information Technology (IT) or functional discipline.

Knowledge And Experience Required

• 2-3 years of experience in a multinational, multicultural environment.
• Proven track record in IT service delivery and vendor management.
• Strong stakeholder engagement capabilities, delivering high-quality interactions.
• Exposure to relevant business applications and operational processes.
• Understanding of Information Management (IM) Architecture and its strategic alignment.
• Familiarity with Governance, Risk, and Compliance (GRC) frameworks and processes.
• Experience with SAP GRC and authorization management.
• Ability to collaborate effectively across organizational and functional boundaries.
• Sound knowledge of governance and quality assurance practices, ensuring regulatory compliance.

Skills

• Demonstrated ability to manage administrative tasks efficiently.
• Quick learner with the ability to grasp complex business processes and identify areas for improvement.
• Strong analytical and problem-solving skills.
• Proactive and self-motivated, with a commitment to follow through.
• Skilled in building strong, effective working relationships.
• Clear, concise, and creative communicator with both internal and external stakeholders.
• Capable of working independently with a high level of attention to detail.

Background Checks

• Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.

Additional Information
Who We Are: De Beers Group - DBSSSA
De Beers Sightholder Sales South Africa (DBSSSA) is a division of De Beers Consolidated Mines (DBCM). DBSSSA sorts and values DBCM's rough diamond production sourced from mines located in South Africa (currently Venetia Mine).

We want our diamonds, and our business, to make life brilliant - for our people, our customers and the world around us.

We build partnerships and connect with our people and their communities to make a positive contribution to the wider world. We're constantly developing new ways to make an impact and build a beneficial legacy. We call it 'Building Forever' - it's fundamental to our pioneering spirit and the purposeful way we do business.

Our Values
Put Safety First
- We consider all risks to people and the environment before proceeding with any activity. We address risks before beginning any activity, even if this means stopping a task. Zero Harm is always our goal.

Be Passionate
- We are exhilarated by the product we sell, the challenges we face and the opportunities we create.

Pull Together
- Being united in purpose and action, we will turn the diversity of our people, skills and experience into an unparalleled source of strength.

Build Trust
- We will always listen first, then act with openness, honesty and integrity so that our relationships flourish.

Show we Care
- The people whose lives we touch, their communities, nations and the environment we share, all matter deeply to us. We will always think through the consequences of what we do so that our contribution to the world is real, lasting and makes us proud.

Shape the Future
- We will find new ways. We will set demanding targets and take both tough decisions and considered risks to achieve them. We will insist on excellent execution and reward those who deliver.

Closing date: 19 September 2025