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Immediate Superior: Team Leader Application Support

Location: Cape Town

Function: Digital & Technology

Sub Function: Digital & Technology - Other Support

Type of Contract: Permanent

Reference Number:

Closing Date: 10/10/2025

The Support Analyst will be responsible to support Business Users with all queries, issues, and requests for our various Production sites. The incumbent will also create training material for the above-mentioned system(s) and present classroom and one-on-one training to end users when needed.

Key Responsibilities

• System support for calls logged in line with procedures and Service Level Agreements.
• Identify and report recurring system problems.
• Develop and maintain supporting training documentation.
• Assess training needs in liaison with business units.
• Facilitate end-user training with relevant training department.
• The Support Analyst will be responsible for super-user support in the various production sites systems, including the various SAP Modules and third-party integration systems.
• Maintaining close business relationships with the planners, engineering team, production personnel, and specifically key users in the various sites and departments.

• Broad understanding of the solution components and integration with an emphasis on:

• Planning

• SAP Process Orders environment
• Inbound & Outbound process
• Engineering (Plant Maintenance)
• Stock movements
• Assisting with support between SAP & Third-party integration systems.
• Identify and report recurring system problems.
• Develop effective manager and peer working relations.
• Take responsibility of own performance goals and personal growth.
• Culture Shaping Survey IDP in place.
• Managing your career (EPMS Scorecard, IDP and Career Plan in place)
• Drive own development to ensure knowledge and skills remain current.

Education And Experience

• Relevant information systems qualification
• Very good business knowledge in the areas supported by production and quality systems.
• Proven IT Technical skills: Minimum of 5 years' support experience of which 3 years must be in Production or Quality management environment.
• Solid understanding of Information Systems and Technology management.
• Exposure to system integration would be advantageous.
• Very good analytical skills.
• Excellent written and oral communication skills.
• Strong administrative ability with high attention to detail.
• Goal orientated team player.
• Ability to work under pressure.
• Valid driver's license.
• Ability for after-hour user support and willingness to travel for project roll outs.

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.

Career Area
Business Services

Job Description
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Who We Are
As Caterpillar's
R
esource
I
ndustries
S
ales,
S
ervices and
T
echnology (RISST) Division, we take immense pride in our mission to provide the best possible customer experience by leveraging cutting-edge technologies such as automation and electrification to help our customers solve their biggest mine site challenges. Our integrated site solutions, including product health and safety services, are designed to enhance efficiency while ensuring safety and sustainability.

Our dedication is unwavering as we strive to create tailored site solutions that not only boost productivity but also reduce costs, ensuring an exceptional experience for our global customers. By working closely together with our dealers and customers, we function as a tightly knit three-legged stool, focused on a common purpose - building a better and more sustainable world.

Together, we are mining better
Role Summary
We are seeking a
Sales Support Analyst
to join our team in South Africa. This role combines analytical expertise with administrative coordination, making it ideal for someone who thrives in a fast-paced environment, enjoys working with data, and ensures smooth operational support for the team.

What You Will Do

• Analyze market trends, pricing strategies, and financial performance to support commercial decision-making.
• Deliver regular reports and forecasts on revenue, costs, and profitability.
• Collaborate with sales, finance, and operations teams to ensure alignment with commercial strategies.
• Create data-driven reports to identify opportunities for growth and efficiency.
• Support budgeting, forecasting, and variance analysis processes.
• Supporting the sales and commercial functions in the region

Core Competencies

• Analytical Thinking: Ability to interpret complex data and provide actionable recommendations.
• Accuracy and Attention to Detail: Completes tasks with precision.
• Collaboration: Works constructively with diverse teams and promotes shared goals.
• Effective Communication: Clearly conveys information and listens actively.
• Flexibility and Adaptability: Adjusts to new assignments and embraces change.
• Managing Multiple Priorities: Balances concurrent tasks without compromising quality.
• Problem Solving: Applies structured approaches to resolve issues.
• Structured: Able to create structure in processes and data accessibility.

What Will Put You Forward

• Degree or diploma in Finance, Business, Economics, or related field (or equivalent experience).
• Proven experience in a commercial, financial, analyst and administrative role.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, OneDrive, SharePoint); experience with BI tools is a plus.
• Proficiency in Salesforce.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities and adapt to changing demands.
• Effective communication and stakeholder management skills.

Additional Information

• Onsite - Kempton Park

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
Caterpillar is an Equal Opportunity Employer and considers applicants for all positions. Caterpillar commits itself to the realization of employment equity goals as envisaged in the South-African Employment Equity Act and policies relating to workplace equality. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
For more information, visit

Caterpillar takes data privacy seriously and is committed to compliance with The Protection of Personal Information Act in South Africa. Candidate CVs are used for the limited purpose of
evaluating suitability for this job role and deleted from our database when it is no longer needed for the purpose as soon as it is practicable. For more information on Caterpillar's privacy practices, please visit our Global Data Privacy Statement.
Follow us on Twitter, Facebook, LinkedIn, and YouTube.
NB: The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.
What We Offer
From day one, you're set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company. You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it's important to do work that matters.

How We Support You (Employee Benefits)
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus and additional benefits.
We value authenticity and encourage candidates to submit original, personally crafted responses throughout our hiring process. Use of AI-generated content may disadvantage your application.
Posting Dates
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.

Career Area:

Business Services

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Who we are:

As Caterpillar's Resource Industries Sales, Services and Technology (RISST) Division, we take immense pride in our mission to provide the best possible customer experience by leveraging cutting-edge technologies such as automation and electrification to help our customers solve their biggest mine site challenges. Our integrated site solutions, including product health and safety services, are designed to enhance efficiency while ensuring safety and sustainability.

Our dedication is unwavering as we strive to create tailored site solutions that not only boost productivity but also reduce costs, ensuring an exceptional experience for our global customers. By working closely together with our dealers and customers, we function as a tightly knit three-legged stool, focused on a common purpose - building a better and more sustainable world.

Together, we are mining better

Role Summary

We are seeking a Sales Support Analyst to join our team in South Africa. This role combines analytical expertise with administrative coordination, making it ideal for someone who thrives in a fast-paced environment, enjoys working with data, and ensures smooth operational support for the team.

What You Will Do

• Analyze market trends, pricing strategies, and financial performance to support commercial decision-making.
• Deliver regular reports and forecasts on revenue, costs, and profitability.
• Collaborate with sales, finance, and operations teams to ensure alignment with commercial strategies.
• Create data-driven reports to identify opportunities for growth and efficiency.
• Support budgeting, forecasting, and variance analysis processes.
• Supporting the sales and commercial functions in the region

Core Competencies

• Analytical Thinking: Ability to interpret complex data and provide actionable recommendations.
• Accuracy and Attention to Detail: Completes tasks with precision.
• Collaboration: Works constructively with diverse teams and promotes shared goals.
• Effective Communication: Clearly conveys information and listens actively.
• Flexibility and Adaptability: Adjusts to new assignments and embraces change.
• Managing Multiple Priorities: Balances concurrent tasks without compromising quality.
• Problem Solving: Applies structured approaches to resolve issues.
• Structured: Able to create structure in processes and data accessibility.

What Will Put You Forward

• Degree or diploma in Finance, Business, Economics, or related field (or equivalent experience).
• Proven experience in a commercial, financial, analyst and administrative role.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, OneDrive, SharePoint); experience with BI tools is a plus.
• Proficiency in Salesforce.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities and adapt to changing demands.
• Effective communication and stakeholder management skills.

Additional Information

• Onsite - Kempton Park

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions. Caterpillar commits itself to the realization of employment equity goals as envisaged in the South-African Employment Equity Act and policies relating to workplace equality. Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

For more information, visit

Caterpillar takes data privacy seriously and is committed to compliance with The Protection of Personal Information Act in South Africa. Candidate CVs are used for the limited purpose of

evaluating suitability for this job role and deleted from our database when it is no longer needed for the purpose as soon as it is practicable. For more information on Caterpillar's privacy practices, please visit our Global Data Privacy Statement.

Follow us on Twitter, Facebook, LinkedIn, and YouTube.

NB: The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

What we offer:

From day one, you're set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company. You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it's important to do work that matters.

How We Support You (Employee Benefits):

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus and additional benefits.

We value authenticity and encourage candidates to submit original, personally crafted responses throughout our hiring process. Use of AI-generated content may disadvantage your application.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.

The purpose of the Decision Support Analyst is to drive business value to our internal and external stakeholders.

Key Responsibilities

1. Business analytics

2. Work closely with business stakeholders to drive business efficiency and enhancing business decisions by using data.

3. Monitor and analyse real-time and historic data to identify trends, issues and/or opportunities.
4. Identify opportunities for advanced analytics and automated decision solutions.

5. Enhance the use of data, reports and analytical tools for decision making by educating and influencing stakeholders.

6. Decision Support Solutions

7. Work closely with the business to identify opportunities for monitoring and decision support solutions.

8. Gather requirements, design and implement decision support solutions.
9. Work closely with the data team and information and analytics architect to implement data solutions in the data warehouse.
10. Work with the advanced analytics team to develop appropriate predictive analytics solutions.

11. Work with IT, business and data science to implement embedded automated decision solutions.

12. New business functionality

13. Ensure data and analytics requirements are considered in new business solutions.

14. Do impact assessments on changes to existing functionality.

15. Project Management

16. Effective planning and prioritising of own work.

17. Provide progress feedback to business stakeholders and line management.

18. Teamwork

19. Contribute proactively to all aspects related to the optimal performance and wellbeing of the analytics team.

20. Stakeholder Management

21. Effective internal and external stakeholder management within PPL.

Functional Competencies

• SQL
• GCP
• Advanced Excel
• Data analysis
• Microsoft business intelligence visualisation technologies (SSRS, Power BI)
• Business process monitoring and optimization
• Formulating analytical solutions to business problems
• Excellent problem-solving skills coupled with a high degree of logic and attention to detail

Behavioural competencies

• Information gathering and problem analysis
• Applying professional / specialist / technical expertise
• Creative and innovative
• Attention to detail
• Planning and organising

Qualifications

• Degree in finance / mathematics / statistics / actuarial / business management / engineering or related discipline.

Experience

• 3+ years in an analytical role, preferably in a formal analytics or business intelligence environment.

Should you not receive a response within 4 weeks of your application, please consider your application to be unsuccessful.

By submitting your application, you are giving Pepkor Payments and Lending implicit consent to the storage and processing of your personal information.

Pepkor Payments and Lending is committed to creating equal employment opportunities.

• Location: Cape Town, Hybrid - 2 days in-office/week
• Annual Salary: R484,800
• Check out our values-driven benefits below

Join our innovative, global team using technology to transform the way the social sector engages with data. We run on passion, blending diverse skill sets and experiences with a collective mission to help social impact organizations tackle challenges and achieve greater impact globally. We're a self-motivated, creative group that encourages all staff to push their own boundaries and drive the company in exciting new directions. As a social enterprise and certified B Corporation, we reinvest a majority of our profits in our growth and continued pursuit of our mission and vision.n and vision.

The Support Analyst will be part of our growing Support team at Vera Solutions. This is a unique position where you will have the opportunity to manage a portfolio of clients and uplift their experience by providing Managed Services and support around their existing data solutions and products. This position is a highly collaborative one where you would work both internally and externally with clients. This will provide you with a valuable experience of understanding Vera's culture, the teams, product and most importantly our clients.

• Manage a portfolio of clients. Be their trusted partner and lead charge for all service requests and queries
• Serve as the Primary Analyst on Managed Services engagements
• Assist Senior Support Analysts on complex Managed Services engagements
• Work on product queries and troubleshooting requests created on the internal Product Support Board
• Execute miscellaneous tasks assigned by Support Manager
• Communicate regular status updates on open client tickets maintaining standard SLA
• Develop deep expertise on core product features and functionality to help with issue troubleshooting and resolution
• Drive communication and engagement with clients
• Help improve engagement of product features via communication campaigns
• Collaborate internally to project manage customer success/service projects from planning to execution
• Monitor and report on product quality, adoption and user feedback throughout client's lifecycle

• Bachelor's degree or equivalent
• Demonstrate interest in social sector
• 3+ years of professional experience in the technology or social impact space
• 2-3 years of Salesforce Consulting or Administration experience
• Salesforce Administrator Certification
• Prior experience configuring Lightning Web Components
• Strong aptitude for technology and data
• Curiosity and problem solving skills
• Excellent written and verbal communication skills (English)
• Client relationship management skills
• Detail-oriented; efficient with excellent multitasking and organizational skills
• Collaborative spirit; consistent desire to learn, improve and grow

Vera Solutions offers competitive compensation (including benefits), commensurate with experience and cost of living.

All employees participate in our Employee Incentive Plan. Employees receive stock options, aligned to their job title and location, as part of their total compensation package.

To showcase our commitment to employee growth and well-being, Vera offers a paid sabbatical to employees who complete four consecutive years.

To help employees with outstanding student loans, Vera offers a Student Loan Benefit.

In addition to robust paid parental leave, Vera assists with the costs of child care.

Vera offers a retirement plan and contribution matching to all of its employees.

We do not cap sick leave. If you're sick, we hope you get better

38 days of paid leave each year, including local and company-wide holidays and a December break.

Vera is passionate about supporting the health of you and your family. We cover medical insurance premiums, including family coverage, up to a maximum amount.

For additional information, please contact

Vera Solutions is committed to fostering a diverse and inclusive environment and encourages applicants from underrepresented backgrounds to apply.

In everything we do, we're guided by our core values: Excellence, Sustainability, Teamwork, Leadership, and Impact

As a certified B Corporation, we meet the highest social and environmental standards in pursuit of our mission.

Our wonderfully diverse team spans 5 continents and speaks more than 15 different languages.

We are invested in and committed to making training, learning, and development one of Vera's signature strengths.

We value our culture of diversity and inclusion in the workplace. We bring our full selves to work and position each other to thrive.

We run an annual leadership development initiative for emerging leaders at Vera.

Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms, Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

The primary goal of an Application Support Analyst (ASA), in the business is to ensure that applications meet the standards of the product and business, are running smoothly and efficiently, and are compliant with regulatory requirements, and most importantly provides a positive experience for the end-user(s).

The ASA plays a key role in the ONGOING maintenance and support phases of the software development life cycle (SDLC). During the maintenance and support phase, the ASA is responsible for ensuring that the application is functioning correctly, addressing any issues that arise, and requesting necessary updates and modifications to the application to meet changing business needs.

Requirements

• Grade 12

• Relevant Diploma or B-degree

• 4 - 6 years business experience

• A solid understanding of business processes product and business rules and processes (Service, Compulsory product knowledge)

• Proficient in Excel as well as SQL (able to write scripts from scratch)

• Proficient understanding of the financial service industry (advantageous)

• Experience in Operations (advantageous)

• Proficient understanding of tax processes (advantageous)

Duties & Responsibilities

Application Monitoring

• Monitors the application to detect and resolve issues (errors) that may impact functionality or performance.

• Analyzing and troubleshooting issues to identify root causes and potential solutions.

• Providing technical support (2nd line) to end users.

• Answering questions about the features and/or resolving issues.

• Ensuring that the application is updated by the IT Support team / DevOps as and when needed.

• Collaborating with relevant developers and other stakeholders such as business system analysts, QA, project management and end-users) to:

• Support upgrades & enhancements.

• Prioritize and address issues and importantly also;

• Enable temporary/tactical workarounds for incidents.

• Performs routine maintenance tasks to ensure the applications are up-to-date and functioning optimally.

• Improve monitoring and alerting.

• Maintaining (quality documentation) a high grade of quality documentation and knowledge bases to support end-users and other stakeholders.

• Accountable for end-to-end processes.

Business Continuity

• Responsible for ensuring the application is running smoothly, and as per the signed-off business specifications process flow, as well as addressing any issues that may arise to minimize the risk of disruptions.

• Cost saving and efficiency.

• Responsible for identifying and addressing any issues with the application, which will minimize costs and ensure that the business is operating effectively and efficiently.

• Ensure that insurance systems are compliant with regulatory requirements, such as those related to data privacy, security, and financial reporting.

Maintain robust applications

• Analyze and improve processes, quality, productivity, and efficiency.

• Take an active role in incident and problem management, proactively bringing issues and problems to the attention of the team.

• Communicating with end users and other support teams to notify them of incidents and their resolution.

• Investigations of system failures, writing queries to identify the causes of incidents and process failures.

• Identify and implement workarounds for incidents.

• Proactively enables 2nd line support to resolve incidents.

• Daily monitoring of systems and processes.

• Proactively improve monitoring and alerting

• Prioritization of a backlog of bugs and fixes.

• Play an active role in projects from an operations perspective, pre-production or go-live stage.

• User acceptance testing before any implementation is critical to ensure systems function as expected.

• Work as part of a cross-functional team.

• Maintain Business Continuity documentation.

• Perform Product House administrative duties to support the business process.

• In addition, the ASAs are also involved in the earlier phases of the SDLC, such as:

• Reviewing requirements

• Participating in testing in the pre-production and/or go-live stage

• As this role works with software applications to support business outcomes, it requires very strong technical and analytical skills, and the ability to collaborate with cross-functional teams.

Client

• Build and maintain relationships with internal stakeholders.

• Deliver on service level agreements in order to ensure that client expectations are managed.

• Make recommendations to improve client service and fair treatment of clients within the area of responsibility.

• Participate and contribute to a culture that builds rewarding relationships, facilitates feedback and provides exceptional client service.

People

• Excellent communication skills to liaise between technical teams, finance, and tax department.

• Positively influence and participate in change initiatives.

• Continuously develop own expertise in terms of professional, industry and legislation

Competencies

• Analytical thinker.

• Actively live the company values.

• Self-Starter.

• Ability to work independently and as part of a team.

• Customer/ Stakeholder Commitment.

• Drive for results.

• Ability to document issues, resolutions, and user guides.

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms, Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose
The primary goal of an Application Support Analyst (ASA), in the business is to ensure that applications meet the standards of the product and business, are running smoothly and efficiently, and are compliant with regulatory requirements, and most importantly provides a positive experience for the end-user(s).

The ASA plays a key role in the ONGOING maintenance and support phases of the software development life cycle (SDLC). During the maintenance and support phase, the ASA is responsible for ensuring that the application is functioning correctly, addressing any issues that arise, and requesting necessary updates and modifications to the application to meet changing business needs.

Requirements

• Grade 12
• Relevant Diploma or B-degree
• 4 - 6 years business experience
• A solid understanding of business processes product and business rules and processes (Service, Compulsory product knowledge)
• Proficient in Excel as well as SQL (able to write scripts from scratch)
• Proficient understanding of the financial service industry (advantageous)
• Experience in Operations (advantageous)
• Proficient understanding of tax processes (advantageous)

Duties & Responsibilities
Application Monitoring

• Monitors the application to detect and resolve issues (errors) that may impact functionality or performance.
• Analyzing and troubleshooting issues to identify root causes and potential solutions.
• Providing technical support (2nd line) to end users.
• Answering questions about the features and/or resolving issues.
• Ensuring that the application is updated by the IT Support team / DevOps as and when needed.
• Collaborating with relevant developers and other stakeholders such as business system analysts, QA, project management and end-users) to:
• Support upgrades & enhancements.
• Prioritize and address issues and importantly also;
• Enable temporary/tactical workarounds for incidents.
• Performs routine maintenance tasks to ensure the applications are up-to-date and functioning optimally.
• Improve monitoring and alerting.
• Maintaining (quality documentation) a high grade of quality documentation and knowledge bases to support end-users and other stakeholders.
• Accountable for end-to-end processes.

Business Continuity

• Responsible for ensuring the application is running smoothly, and as per the signed-off business specifications process flow, as well as addressing any issues that may arise to minimize the risk of disruptions.
• Cost saving and efficiency.
• Responsible for identifying and addressing any issues with the application, which will minimize costs and ensure that the business is operating effectively and efficiently.
• Ensure that insurance systems are compliant with regulatory requirements, such as those related to data privacy, security, and financial reporting.

Maintain robust applications

• Analyze and improve processes, quality, productivity, and efficiency.
• Take an active role in incident and problem management, proactively bringing issues and problems to the attention of the team.
• Communicating with end users and other support teams to notify them of incidents and their resolution.
• Investigations of system failures, writing queries to identify the causes of incidents and process failures.
• Identify and implement workarounds for incidents.
• Proactively enables 2nd line support to resolve incidents.
• Daily monitoring of systems and processes.
• Proactively improve monitoring and alerting
• Prioritization of a backlog of bugs and fixes.
• Play an active role in projects from an operations perspective, pre-production or go-live stage.
• User acceptance testing before any implementation is critical to ensure systems function as expected.
• Work as part of a cross-functional team.
• Maintain Business Continuity documentation.
• Perform Product House administrative duties to support the business process.
• In addition, the ASAs are also involved in the earlier phases of the SDLC, such as:
• Reviewing requirements
• Participating in testing in the pre-production and/or go-live stage
• As this role works with software applications to support business outcomes, it requires very strong technical and analytical skills, and the ability to collaborate with cross-functional teams.

Client

• Build and maintain relationships with internal stakeholders.
• Deliver on service level agreements in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
• Participate and contribute to a culture that builds rewarding relationships, facilitates feedback and provides exceptional client service.

People

• Excellent communication skills to liaise between technical teams, finance, and tax department.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation

Competencies

• Analytical thinker.
• Actively live the company values.
• Self-Starter.
• Ability to work independently and as part of a team.
• Customer/ Stakeholder Commitment.
• Drive for results.
• Ability to document issues, resolutions, and user guides.

Manager
: Global Service Desk Manager

Please apply by emailing your CV and cover letter to:

Who You Are

Are you a reliable and detail-oriented individual with strong troubleshooting skills across applications and networks?

Everlight Radiology – About Us

At Everlight Radiology, we provide the vital and unique resource of radiology reporting capacity to healthcare providers across the globe, operating 24/7 365 days of the year on a 'Follow the Sun' model. Everlight supports radiology departments across Australia, New Zealand, the UK and Ireland and over the last 12 months has provided critical care to more than 2m patients globally.

At Everlight, you'll be joining a globally connected team of passionate and talented individuals with patient care at their heart. We work hard at being one team across challenging time zones. We'll invest in your development through our CONNECT programme, ensuring we all reach our potential.

Purpose of the Role

As an IT Support Analyst, you will play a crucial role in supporting our IT operations by serving as the initial point of contact for all IT-related issues within the organization, particularly for our radiologists. Under the supervision of the Global Service Desk Manager, you will collaborate closely with the IT team and our users to ensure smooth and efficient IT operations. This role requires a proactive approach to problem-solving and an eagerness to engage in continuous learning and improvement initiatives in our IT support services.

What We Offer

• A hybrid flexible working environment
• An employee-led development programme (CONNECT) to enhance your skills and career progression
• Global offices in prime city locations
• Competitive remuneration package
• Study and exam leave
• Mental Health and Well-Being Support

Key Responsibilities:

You will be responsible for:

• Serving as the initial point of contact in the IT support call centre
• Offering technical assistance to both in-house and external clients, including Radiologists
• Travelling to Radiologist homes to provide onsite support when required
• Diagnosing and resolving fundamental technical issues involving hardware and software, with on-the-job training available for support
• Configure, deploy and support end-user computing

Essential Requirements

• 5+ years experience in IT Support
• Healthcare application familiarity
• Application and hardware troubleshooting
• Excellent English written and oral communication
• Workstation build experience
• Experience working with HL7 integration engines
• Familiarity with PACS/RIS software and DICOM standards
• Good understanding of the ITIL Framework
• Exposure to ITIL standards and processes
• Office 365 support, Desktop Support and Network support
• Windows Server 2012 & above, Active Directory and file servers

Desirable

• Experience working with radiologists/clinicians
• AWS Cloud troubleshooting and support
• Familiarity with SQL queries
• Familiarity with Atlassian tools (Jira, Confluence)

Application Process

• Please apply by emailing your CV and covering letter to
• We're looking for someone to start ASAP
• Successful applicants will be contacted to arrange a first-round interview.
• Please note: due to the global nature of Everlight, some interviews may be held outside of normal office hours.

Unifi is a fast-growing finance and technology company operating in Zambia, South Africa, Uganda and Kenya. Unifi delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending.

Unifi is looking for a detail-oriented and experienced QA & Support Analyst to join our software development team and contribute to the growth of our software platform. The ideal candidate will play a vital role in ensuring the quality, performance, and functionality of our products through comprehensive testing and validation processes.

Learn more about Unifi at:

Responsibilities:

• Provide second-line support and perform root cause analysis to effectively resolve reported issues.
• Offer weekend standby support as needed to ensure timely resolution of critical issues.
• Work closely with cross-functional teams, including developers and product owners, to communicate and address quality issues.
• Conduct thorough testing of software applications to identify and troubleshoot bugs, defects, and other issues.
• Develop and execute detailed test plans, test cases, and test scripts to validate product functionality.
• Accurately document and report defects, providing detailed information to facilitate efficient issue resolution.
• Perform regression testing to ensure that previously resolved defects do not reoccur and that new changes do not negatively affect the system.
• Contribute to the design and continuous improvement of testing processes and methodologies.
• Stay updated on industry best practices and emerging testing tools to continuously enhance the quality assurance process.

Requirements:

• 5+ years of experience in a quality assurance role.
• Experience in a support role is advantageous.
• Strong proficiency in SQL for database testing and validation.
• ISTQB Certification
• Excellent problem-solving skills with a keen attention to detail.
• Ability to work independently and collaborate effectively as part of a team.
• A strong commitment to continuous development and upskilling in testing tools and technologies.
• Understanding of the Software Development Life Cycle (SDLC) and familiarity with various testing methodologies is a plus.
• Strong analytical skills and logical thinking.
• Excellent communication skills, with a focus on clear and detailed documentation.
• A results-oriented approach with an emphasis on accuracy and high-quality work.
• A genuine passion for Africa and a desire to contribute to impactful projects in a developing world context.