3,435 Level 1 Analyst jobs in South Africa

Are you passionate about solving technical problems and making systems work smarter and smoother? We're looking for a Support Analyst to join our IT team and play a vital role in supporting our business-critical systems and retail operations.

• Provide first- and second-line support for ERP, Finance, and other business systems.

• Diagnose and resolve software/hardware issues to keep operations running efficiently.

• Assist in testing system upgrades, patches, and enhancements.

• Collaborate with finance, procurement, supply chain, and sales teams to address ERP-related challenges.

• Create and maintain user guides, FAQs, and training materials.

• Ensure compliance with IT policies and retail best practices.

• Monitor system performance and suggest improvements.

• A diploma or degree in Information Systems, Business Administration, or equivalent practical experience.

• 2–4 years of experience in a systems support role (ideally in a retail environment).

• Hands-on experience with ERP systems like Sage X3, SAP, Oracle, or Microsoft Dynamics.

• Knowledge of databases, SQL, and reporting tools is a plus.

• Strong communication, problem-solving, and collaboration skills.

• Proficiency in Microsoft Office tools (Excel, Word, Visio).

• Be part of a supportive, dynamic team where your input really counts.

• Opportunity to grow into roles like ERP/IT Support Lead, Business Analyst, or Technical Consultant.

• Work in a fast-paced retail environment where technology meets customer experience.

Are you passionate about solving technical problems and making systems work smarter and smoother? We're looking for a Support Analyst to join our IT team and play a vital role in supporting our business-critical systems and retail operations.

• Provide first- and second-line support for ERP, Finance, and other business systems.

• Diagnose and resolve software/hardware issues to keep operations running efficiently.

• Assist in testing system upgrades, patches, and enhancements.

• Collaborate with finance, procurement, supply chain, and sales teams to address ERP-related challenges.

• Create and maintain user guides, FAQs, and training materials.

• Ensure compliance with IT policies and retail best practices.

• Monitor system performance and suggest improvements.

• A diploma or degree in Information Systems, Business Administration, or equivalent practical experience.

• 2–4 years of experience in a systems support role (ideally in a retail environment).

• Hands-on experience with ERP systems like Sage X3, SAP, Oracle, or Microsoft Dynamics.

• Knowledge of databases, SQL, and reporting tools is a plus.

• Strong communication, problem-solving, and collaboration skills.

• Proficiency in Microsoft Office tools (Excel, Word, Visio).

• Be part of a supportive, dynamic team where your input really counts.

• Opportunity to grow into roles like ERP/IT Support Lead, Business Analyst, or Technical Consultant.

• Work in a fast-paced retail environment where technology meets customer experience.

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re passionately dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days in-office and 2 days remotely. This role is based at our Cape Town Office.

Please note, this position is required to work in accordance with U.S. hours (EST) 8:30am-5:00pm as well as U.S. Public Holidays.

The Role:

As a Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyze complex software issues, engage with our worldwide client base, and provide an incredible customer experience every day.

In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues. MRI Software will rely on YOU to use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

Responsibilities

• Responds to inbound requests from all channels (phone, portal, e-case) within prescribed service levels

• Identifies, assesses and resolves all new and existing concerns

• Monitors, documents and manages the resolution process in a timely manner while effectively communicating status with the client to maintain a high degree of client satisfaction

• Assist in the creation and maintenance of user and procedural documentation

Requirements

• SQL Knowledge would be beneficial.

• Salesforce or equivalent CRM experience a bonus.

• Problem-solving mind-set

• Ability to manage multiple tasks at the same time (Time management skills)

• Bachelor’s degree or equivalent work experience

• Customer focus and a passion for support

• Creative and curious troubleshooter

• Aptitude for technology

• Professional communication skills

We’re obsessed with making this the best job you’ve ever had!

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group

• Have confidence in your health with our offered Medical Aid Scheme.

• Invest in our competitive Personal Pension plan and help set you up for your future.

• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).

• Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 1 6 hours of "Flex Time Off" to be used whenever and however you choose!

• Further your professional development with our Tuition Reimbursement Schemes

• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups, and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Johannesburg office.

Role Overview

As a Support Analyst at MRI Software, you’ll be the face of the company. Anyone who calls or emails for assistance will turn to you for friendly, professional help. You’ll support our clients and consumers with the TPN product suite including Rentbook, ensuring every interaction leaves them confident and cared for.

This role combines client service and technical troubleshooting. You’ll analyse complex software issues, deliver solutions, and provide an exceptional client experience every day. You’ll be the first point of contact for a broad range of clients (from property managers and financial institutions to schools and other businesses), assisting with everything from straightforward queries to in-depth troubleshooting.

Responsibilities

• Be the first point of contact via telephone and email support.
• Troubleshoot software issues for the TPN product suite, escalating where necessary.
• Analyse problems, identify solutions, and guide clients through to resolution.
• Empathise with clients, building strong relationships and ensuring a positive support experience.
• Assist a wide range of clients across financial services, property management, education, and more.
• Work closely with your colleagues to share knowledge and improve support processes.

Requirements

• Previous experience in customer service; technical support experience preferred.
• Strong client focus and passion for support.
• Creative, curious troubleshooter with an aptitude for technology.
• Excellent organisational and time management skills.
• Ability to multi-task and remain calm under pressure.
• Professional communication skills (verbal and written).
• Team player with a collaborative mindset.
• Experience in the property industry is an advantage.
• Knowledge of basic accounting principles is preferable.
• Intermediate to advanced Excel skills are beneficial.
• Strong general aptitude for technology and systems.

Perks and Benefits

• Office breakfasts, quarterly lunches, and virtual social events.
• Employee-led groups such as DEI, Women and Allies, and Pride.
• Medical Aid Scheme.
• Personal Pension plan.
• Parental Leave benefits.
• 25 days of annual leave plus Public Holidays, and 16 hours of Flex Time Off.
• Tuition Reimbursement Schemes.
• Work from anywhere in the world for two weeks per year.

We continue to strive to amaze as a global industry leader in real estate software. Your talent is key to maintaining MRI’s high client experience standard and growing in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

As a global company, we believe diversity brings benefits for our people, customers, and clients. MRI Software is committed to being an inclusive employer, regardless of ethnicity, religion, sexual orientation, gender identity, disability, age, military, and veteran status.

Diversity, Equality, and Inclusion are values that are critical to our success; come and see for yourself.

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in our Cape Town Office.

Please note, this role will work to UK Hours (BST/GMT) from Mon-Fri (08:30-17:00)

We are currently looking to recruit an Application Support Analyst who has a passion and desire for customer service and to excel in their role. This is an exciting time to be part of growing company where you will be able to make a difference and realise personal development.

The role requires a good understanding of business processes and all its associated functions. You will be responsible for ensuring that SLA commitments are achieved, all tickets are managed and exceptional customer service. You will need to have strong communication skills, both written and verbal and the ability to take ownership of incidents, whilst ensuring issues are prioritized and resolved effectively. The key to this role will be the ability to prioritise workloads and adapt to changing priorities.

Job overview:

• Effectively log, triage and resolve support tickets
• Excellent customer communication skills
• Experience in application support
• Gain knowledge of our product set
• Assist in building and maintaining a knowledge base for use across the business, responsible for the documentation
• Reviewing all support tickets on a daily basis
• Fast learner and adaptable
• Applying the appropriate resolution for the issue where required
• Escalating the support ticket to the 2nd or 3rd line support teams
• Updating the user / client with the ticket status

Candidate Requirements:

• • A friendly and collaborative attitude and strong Team Player
• • Excellent telephone manner
• • Strong problem solving skills with a logical approach and use of methodologies such as ITIL
• • Ability to pick up new technologies quickly and efficiently
• • Good experience with Microsoft IT technologies
• • Possess good personal organisation and time management abilities gained in a similar environment
• • Suited to someone who would like to one day progress to a career in Software Development or Implementation of our Software Solutions.

Essential Knowledge and Experience:

• • Experience of supporting distributed and web based applications
• • Experience of recording and solving application support issues from customers, prioritising requests, implementing and communicating timely solutions
• • Experienced in updating User Guides and Support Knowledge Base
• • Root Cause Analysis
• Experience working with Social Housing Application is preferable
• • Knowledge of ITIL

We’re obsessed with making this the best job you’ve ever had!
We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group

Have confidence in your health with our offered Medical Aid Scheme.

Invest in our competitive Personal Pension plan and help set you up for your future.

Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).

Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!

Further your professional development with our Tuition Reimbursement Schemes

Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!


MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.
Amazing growth takes amazing employees. Are you up to the challenge?

We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

SUMMARY :

Signa Opportunity is recruiting unemployed youth for quality workplace experience through the Youth Employment Service (YES) initiative.

About the YES Initiative

The initiative was launched by the President in 2018 and is a partnership with the government and labour department to collectively devise a national plan to build economic pathways for South Africa’s youth by creating workplace opportunities for South African youth over a period of 12 months.

Position : Distribution Support Analyst

Stipend : R 6 900.00

Location : Sandhurst (Sandton)

POSITION INFO : About the role :

The Distribution Support Analyst will be a key member of the distribution team, reporting directly to the regional sales manager, providing essential analytical, operational, and administrative support. This role is crucial for driving sales effectiveness and efficiency by transforming data into actionable insights, preparing client & Adviser facing materials, and ensuring the smooth operation of our sales processes.

Key Responsibilities :

Data Analysis & Reporting :

• Analyze sales data, product trends, and regional performance to identify opportunities for growth and provide actionable insights to the sales team.
• Prepare regular and ad-hoc reports, dashboards, and business review materials for the distribution team and senior management.
• Track key performance indicators (KPIs) such as asset flows, market share, and sales activity against targets.

Sales & Operational Support :

Qualifications :

What We Offer :

Please consider your application unsuccessful when you have not heard from the Signa Opportunity team within two weeks of submitting your application.

Select how often (in days) to receive an alert:

Date: Apr 3, 2025

Location: Johannesburg, Gauteng, ZA

Company: Hatch

Requisition ID: 94921

Job Category: Information Technology

Location: Johannesburg, Gauteng, South Africa

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, we support the business in achieving their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.

Hatch is currently seeking a highly motivated SAP Support Analyst to join the Digital group in Johannesburg, SA .

Digital solutions have become a key component of the strategic direction and vision of today’s modern organizations. Hatch is at the forefront of successfully implementing emerging digital services into our clients’ projects and operations that can unlock a step change in their performance.

Join our diverse team and award-winning culture and be part of our clients’ digital transformation journey by working to define the best methods and making sure they are supported by the right technology and an enabled workforce. This journey will lead to improved project outcomes, leveraging the digital twin, systems integration and interoperability, support for decision-making, autonomous execution, and integrated operations and performance centers.

Summary

The SAP Support Analyst supports the Hatch Project Management process, which is mainly comprised of the SAP PS (Project Systems) and HCM Timesheets modules, as well as other non-SAP solutions (Omega 360 PIMS module).

The Support Analyst will play an important role in user support, with the responsibility to assist users, troubleshoot, and ensure that users can manage their engagements efficiently. They are responsible for problem ownership and resolution, combined with superior customer satisfaction and service level attainment for any support requests.

The Support Analyst interacts directly with end users to help them troubleshoot and resolve technical problems. They assume full ownership of the support request, ensuring it is resolved in a timely manner or escalated appropriately to other support analysts, IT, the Functional team, or Functional Support for review and input.
The Support Analyst will support users on every continent and must be flexible regarding working hours, frequently overlapping North American or Australian time zones.

Responsibilities

• Manage, support, coordinate, and resolve issues relating to the Project Management lifecycle, including SAP applications (Project Systems and Timesheet Processing) and non-SAP applications.
• Provide first-level support by identifying and resolving system problems and assisting end users as required.
• Serve as contact between service desk, ICT, other administrators, functional support, users, and the SAP team who provide third-level support and implement enhancements and new solutions.
• Responsible for problem management activities such as issue resolution and root cause analysis, combined with superior customer satisfaction.
• Work on and close out tickets in the Hatch Zendesk System, while adhering to SLAs, standards, and processes for systems at Hatch.
• Manage your assigned ticket queue, and escalate any issues as required.
• Identify and document proactive solutions for recurring issues.
• Monitor integrations with external systems.
• Assist with system testing, training, and documentation.
• Maintain current knowledge of relevant technologies as assigned.

Qualifications

Skills, Education, and Experience

• BA or BSc degree in Business or Business and Computer Science / Information Systems or equivalent Business and Project Management / Project Cost Control application experience.
• 3+ years of hands-on experience using or supporting a Project Management / Project Cost Control application.
• Understanding of concepts surrounding project cost control.
• Experience in ticket / issue resolution and best practice approaches to user support.
• Excellent problem-solving/analytical skills and attention to detail.
• Strong written and verbal communication skills, excellent interpersonal skills, and customer focus.
• Results-oriented, self-starter, capable of working independently and within a team environment to meet deadlines with minimal supervision.
• Flexible and able to adapt to changing circumstances or requirements.
• Demonstrated ability to learn new concepts.
• Ability to effectively interface with staff at all organizational levels.

Nice to Have

• 3 years of experience with the SAP PS (Project Systems) module.
• Exposure to the following SAP Areas: Finance, Timesheets (CATS), Resource Related Billing, and Results Analysis.
• Understand EPCM / Professional Services project-related business processes.
• Collaborate on exciting projects to develop innovative solutions.

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.

In order to consider any application for employment, we will have to process your personal information.

A law, known as the Protection of Personal Information Act, 4 of 2013 (POPIA), provides that when one processes another's personal information, such collection, retention, dissemination, and use of that person's personal information must be done in a lawful and transparent manner.

In order to give effect to this right, we are under a duty to provide you with a number of details pertaining to the processing of your personal information. These details are housed under the Hatch HR Processing Notice which can be accessed and viewed on the Hatch website: which HR Processing Notice we request you kindly download and read.

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